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Wolf, “Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung,” in <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>, Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. , Ed. Wiesbaden: SpringerVieweg, 2019.","apa":"Beverungen, D., Bartelheimer, C., &#38; Wolf, V. (2019). Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung. In Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P.  (Ed.), <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>. Wiesbaden: SpringerVieweg.","short":"D. Beverungen, C. Bartelheimer, V. Wolf, in: Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P.  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In: Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. , ed. <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>. Wiesbaden: SpringerVieweg; 2019."}},{"citation":{"ieee":"T. Post <i>et al.</i>, <i>DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme</i>. 2019.","apa":"Post, T., Heuermann, A., Wiesner, S., Olschewski, D., Maaß, W., Klatt, R., … Falkus, M. (2019). <i>DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme</i>. <a href=\"https://doi.org/10.31030/3085072\">https://doi.org/10.31030/3085072</a>","mla":"Post, Till, et al. <i>DIN SPEC 33453:2019-09, Entwicklung Digitaler Dienstleistungssysteme</i>. 2019, doi:<a href=\"https://doi.org/10.31030/3085072\">10.31030/3085072</a>.","bibtex":"@book{Post_Heuermann_Wiesner_Olschewski_Maaß_Klatt_Jussen_Ragab_Senderek_Höckmayr_et al._2019, title={DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme}, DOI={<a href=\"https://doi.org/10.31030/3085072\">10.31030/3085072</a>}, author={Post, Till and Heuermann, Aaron and Wiesner, Stefan and Olschewski, Detlef and Maaß, Wolfgang and Klatt, Rüdiger and Jussen, Philipp and Ragab, Sherif and Senderek, Roman and Höckmayr, Benedikt and et al.}, year={2019} }","chicago":"Post, Till, Aaron Heuermann, Stefan Wiesner, Detlef Olschewski, Wolfgang Maaß, Rüdiger Klatt, Philipp Jussen, et al. <i>DIN SPEC 33453:2019-09, Entwicklung Digitaler Dienstleistungssysteme</i>, 2019. <a href=\"https://doi.org/10.31030/3085072\">https://doi.org/10.31030/3085072</a>.","short":"T. Post, A. Heuermann, S. Wiesner, D. Olschewski, W. Maaß, R. Klatt, P. Jussen, S. Ragab, R. Senderek, B. Höckmayr, T. Schulz, K. Meyer, E. Heinen, C. Hocken, S. Fischer, C. Lattemann, B. Redlich, K. Schlimm, C. Ziegler, C. Rechtien, M. Schröder, B. Kube, J. Pöppelbuß, M. Wiesche, M. Semmann, C. Bartelheimer, D. Beverungen, H. Lüttenberg, V. Wolf, F. Bongers, C. Winkler, J.H. Schumann, M. Li, J. Brinker, S. Hagen, F. Kammler, G. Strina, P. Ernst, M. 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Conceptualizing smart service systems. <i>Electronic Markets</i>. 2019;29:7-18. doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>","bibtex":"@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2019, title={Conceptualizing smart service systems}, volume={29}, DOI={<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>}, journal={Electronic Markets}, publisher={SpringerNature}, author={Beverungen, Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2019}, pages={7–18} }","apa":"Beverungen, D., Müller, O., Matzner, M., Mendling, J., &#38; vom Brocke, J. (2019). Conceptualizing smart service systems. <i>Electronic Markets</i>, <i>29</i>, 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>","ieee":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, and J. vom Brocke, “Conceptualizing smart service systems,” <i>Electronic Markets</i>, vol. 29, pp. 7–18, 2019, doi: <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>.","short":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets 29 (2019) 7–18.","chicago":"Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan vom Brocke. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i> 29 (2019): 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>."},"ddc":["380"],"user_id":"59677","volume":29,"page":"7-18","publisher":"SpringerNature","_id":"4684","has_accepted_license":"1","status":"public","jel":["L8"],"type":"journal_article","keyword":["Boundary object","Internet of things","Service science","Smart products","Smart service"],"department":[{"_id":"195"}],"file":[{"date_created":"2024-04-18T12:53:07Z","creator":"dabe","content_type":"application/pdf","success":1,"file_id":"53575","date_updated":"2024-04-18T12:53:07Z","relation":"main_file","file_size":599681,"access_level":"closed","file_name":"Beverungen_et_al-Conceptualizing_Smart_Service_Systems.pdf"}],"date_created":"2018-10-12T08:24:45Z","abstract":[{"lang":"eng","text":"Recent years have seen the emergence of physical products that are digitally networked with other products and with information systems to enable complex business scenarios in manufacturing, mobility, or healthcare. These “smart products”, which enable the co-creation of “smart service” that is based on monitoring, optimization, remote control, and autonomous adaptation of products, profoundly transform service systems into what we call “smart service systems”. In a multi-method study that includes conceptual research and qualitative data from in-depth interviews, we conceptualize “smart service” and “smart service systems” based on using smart products as boundary objects that integrate service consumers’ and service providers’ resources and activities. Smart products allow both actors to retrieve and to analyze aggregated field evidence and to adapt service systems based on contextual data. We discuss the implications that the introduction of smart service systems have for foundational concepts of service science and conclude that smart service systems are characterized by technology-mediated, continuous, and routinized interactions."}],"publication":"Electronic Markets","doi":"10.1007/s12525-017-0270-5","language":[{"iso":"eng"}],"date_updated":"2024-04-18T12:55:05Z","publication_status":"published","intvolume":"        29","article_type":"original","year":"2019","title":"Conceptualizing smart service systems","author":[{"last_name":"Beverungen","first_name":"Daniel","full_name":"Beverungen, Daniel","id":"59677"},{"last_name":"Müller","first_name":"Oliver","full_name":"Müller, Oliver","id":"72849"},{"full_name":"Matzner, Martin","last_name":"Matzner","first_name":"Martin"},{"first_name":"Jan","last_name":"Mendling","full_name":"Mendling, Jan"},{"last_name":"vom Brocke","first_name":"Jan","full_name":"vom Brocke, Jan"}],"publication_identifier":{"issn":["14228890"]}},{"date_created":"2018-05-18T12:36:25Z","place":"Martin, Slovakia","type":"report","department":[{"_id":"276"}],"citation":{"bibtex":"@book{Kundisch_Beverungen_2018, place={Martin, Slovakia}, series={Perspektiven für Informatiker 2019, e-fellows.net}, title={Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten}, author={Kundisch, Dennis and Beverungen, Daniel}, year={2018}, pages={22–27}, collection={Perspektiven für Informatiker 2019, e-fellows.net} }","chicago":"Kundisch, Dennis, and Daniel Beverungen. <i>Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten</i>. Perspektiven für Informatiker 2019, e-fellows.net. Martin, Slovakia, 2018.","short":"D. Kundisch, D. Beverungen, Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten, Martin, Slovakia, 2018.","ama":"Kundisch D, Beverungen D. <i>Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten</i>. Martin, Slovakia; 2018:22-27.","ieee":"D. Kundisch and D. Beverungen, <i>Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten</i>. Martin, Slovakia, 2018, pp. 22–27.","mla":"Kundisch, Dennis, and Daniel Beverungen. <i>Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten</i>. 2018, pp. 22–27.","apa":"Kundisch, D., &#38; Beverungen, D. (2018). <i>Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten</i> (pp. 22–27). Martin, Slovakia."},"page":"22-27","language":[{"iso":"ger"}],"_id":"2821","series_title":"Perspektiven für Informatiker 2019, e-fellows.net","user_id":"16205","title":"Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten","year":"2018","status":"public","author":[{"id":"21117","last_name":"Kundisch","first_name":"Dennis","full_name":"Kundisch, Dennis"},{"full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel","id":"59677"}],"date_updated":"2022-01-06T06:57:53Z"},{"_id":"2861","user_id":"21671","year":"2018","title":"Designing Predictive Maintenance for Agricultural Machines","status":"public","author":[{"id":"60612","full_name":"Lüttenberg, Hedda","last_name":"Lüttenberg","first_name":"Hedda"},{"full_name":"Bartelheimer, Christian","first_name":"Christian","last_name":"Bartelheimer","id":"49160"},{"last_name":"Beverungen","first_name":"Daniel","full_name":"Beverungen, Daniel","id":"59677"}],"conference":{"end_date":"28.06.2018","start_date":"23.06.2018","name":"Twenty-Sixth European Conference on Information Systems (ECIS 2018)","location":"Portsmouth, UK"},"date_updated":"2022-01-06T06:58:11Z","date_created":"2018-05-24T09:43:47Z","type":"conference","department":[{"_id":"526"}],"citation":{"mla":"Lüttenberg, Hedda, et al. <i>Designing Predictive Maintenance for Agricultural Machines</i>. 2018.","ama":"Lüttenberg H, Bartelheimer C, Beverungen D. Designing Predictive Maintenance for Agricultural Machines. In: ; 2018.","bibtex":"@inproceedings{Lüttenberg_Bartelheimer_Beverungen_2018, title={Designing Predictive Maintenance for Agricultural Machines}, author={Lüttenberg, Hedda and Bartelheimer, Christian and Beverungen, Daniel}, year={2018} }","apa":"Lüttenberg, H., Bartelheimer, C., &#38; Beverungen, D. (2018). Designing Predictive Maintenance for Agricultural Machines. Presented at the Twenty-Sixth European Conference on Information Systems (ECIS 2018), Portsmouth, UK.","ieee":"H. Lüttenberg, C. Bartelheimer, and D. Beverungen, “Designing Predictive Maintenance for Agricultural Machines,” presented at the Twenty-Sixth European Conference on Information Systems (ECIS 2018), Portsmouth, UK, 2018.","short":"H. Lüttenberg, C. Bartelheimer, D. Beverungen, in: 2018.","chicago":"Lüttenberg, Hedda, Christian Bartelheimer, and Daniel Beverungen. “Designing Predictive Maintenance for Agricultural Machines,” 2018."},"abstract":[{"text":"The Digital Transformation alters business models in all fields of application, but not all industries transform at the same speed. While recent innovations in smart products, big data, and machine learn-ing have profoundly transformed business models in the high-tech sector, less digitalized industries—like agriculture—have only begun to capitalize on these technologies. Inspired by predictive mainte-nance strategies for industrial equipment, the purpose of this paper is to design, implement, and evaluate a predictive maintenance method for agricultural machines that predicts future defects of a machine’s components, based on a data-driven analysis of service records. An evaluation with 3,407 real-world service records proves that the method predicts damaged parts with a mean accuracy of 86.34%. The artifact is an exaptation of previous design knowledge from high-tech industries to agriculture—a sector in which machines move through rough territory and adverse weather conditions, are utilized exten-sively for short periods, and do not provide sensor data to service providers. Deployed on a platform, the prediction method enables co-creating a predictive maintenance service that helps farmers to avoid resources shortages during harvest seasons, while service providers can plan and conduct maintenance service preemptively and with increased efficiency. ","lang":"eng"}]},{"_id":"3279","series_title":"ECIS '18","user_id":"21671","conference":{"name":"ECIS 2018","location":"Portsmouth, UK"},"author":[{"full_name":"Bartelheimer, Christian","last_name":"Bartelheimer","first_name":"Christian","id":"49160"},{"full_name":"Hendrik Betzing, Jan","first_name":"Jan","last_name":"Hendrik Betzing"},{"last_name":"Berendes","first_name":"Ingo","full_name":"Berendes, Ingo"},{"first_name":"Daniel","last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677"}],"title":"Designing Multi-sided Community Platforms for Local High Street Retail","year":"2018","status":"public","date_updated":"2022-01-06T06:59:08Z","place":"Portsmouth, UK","date_created":"2018-06-18T08:07:59Z","department":[{"_id":"526"}],"type":"conference","citation":{"mla":"Bartelheimer, Christian, et al. “Designing Multi-Sided Community Platforms for Local High Street Retail.” <i>Proceedings of the 26th European Conference on Information Systems</i>, 2018.","bibtex":"@inproceedings{Bartelheimer_Hendrik Betzing_Berendes_Beverungen_2018, place={Portsmouth, UK}, series={ECIS ’18}, title={Designing Multi-sided Community Platforms for Local High Street Retail}, booktitle={Proceedings of the 26th European Conference on Information Systems}, author={Bartelheimer, Christian and Hendrik Betzing, Jan and Berendes, Ingo and Beverungen, Daniel}, year={2018}, collection={ECIS ’18} }","ama":"Bartelheimer C, Hendrik Betzing J, Berendes I, Beverungen D. Designing Multi-sided Community Platforms for Local High Street Retail. In: <i>Proceedings of the 26th European Conference on Information Systems</i>. ECIS ’18. Portsmouth, UK; 2018.","ieee":"C. Bartelheimer, J. Hendrik Betzing, I. Berendes, and D. Beverungen, “Designing Multi-sided Community Platforms for Local High Street Retail,” in <i>Proceedings of the 26th European Conference on Information Systems</i>, Portsmouth, UK, 2018.","apa":"Bartelheimer, C., Hendrik Betzing, J., Berendes, I., &#38; Beverungen, D. (2018). Designing Multi-sided Community Platforms for Local High Street Retail. In <i>Proceedings of the 26th European Conference on Information Systems</i>. Portsmouth, UK.","chicago":"Bartelheimer, Christian, Jan Hendrik Betzing, Ingo Berendes, and Daniel Beverungen. “Designing Multi-Sided Community Platforms for Local High Street Retail.” In <i>Proceedings of the 26th European Conference on Information Systems</i>. ECIS ’18. Portsmouth, UK, 2018.","short":"C. Bartelheimer, J. Hendrik Betzing, I. Berendes, D. Beverungen, in: Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK, 2018."},"publication":"Proceedings of the 26th European Conference on Information Systems","project":[{"name":"​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen","_id":"35","grant_number":"​02K15A073"}]},{"page":"2083--2094","_id":"3280","series_title":"MKWI '18","user_id":"21671","editor":[{"last_name":"Drews","first_name":"Paul","full_name":"Drews, Paul"},{"first_name":"Burkhardt","last_name":"Funk","full_name":"Funk, Burkhardt"},{"last_name":"Niemeyer","first_name":"Peter","full_name":"Niemeyer, Peter"},{"last_name":"Xie","first_name":"Lin","full_name":"Xie, Lin"}],"title":"Design Principles for Co-Creating Digital Customer Experience in High Street Retail","year":"2018","status":"public","author":[{"first_name":"Jan","last_name":"Hendrik Betzing","full_name":"Hendrik Betzing, Jan"},{"id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel","last_name":"Beverungen"},{"full_name":"Becker, Jörg","last_name":"Becker","first_name":"Jörg"}],"date_updated":"2022-01-06T06:59:08Z","date_created":"2018-06-18T08:41:05Z","place":"Leuphana Universität Lüneburg","type":"conference","department":[{"_id":"526"}],"publication":"Tagungsband Data driven X --- Turning Data into Value --- Band V","citation":{"chicago":"Hendrik Betzing, Jan, Daniel Beverungen, and Jörg Becker. “Design Principles for Co-Creating Digital Customer Experience in High Street Retail.” In <i>Tagungsband Data Driven X --- Turning Data into Value --- Band V</i>, edited by Paul Drews, Burkhardt Funk, Peter Niemeyer, and Lin Xie, 2083--2094. MKWI ’18. Leuphana Universität Lüneburg, 2018.","short":"J. Hendrik Betzing, D. Beverungen, J. Becker, in: P. Drews, B. Funk, P. Niemeyer, L. Xie (Eds.), Tagungsband Data Driven X --- Turning Data into Value --- Band V, Leuphana Universität Lüneburg, 2018, pp. 2083--2094.","ieee":"J. Hendrik Betzing, D. Beverungen, and J. Becker, “Design Principles for Co-Creating Digital Customer Experience in High Street Retail,” in <i>Tagungsband Data driven X --- Turning Data into Value --- Band V</i>, 2018, pp. 2083--2094.","apa":"Hendrik Betzing, J., Beverungen, D., &#38; Becker, J. (2018). Design Principles for Co-Creating Digital Customer Experience in High Street Retail. In P. Drews, B. Funk, P. Niemeyer, &#38; L. Xie (Eds.), <i>Tagungsband Data driven X --- Turning Data into Value --- Band V</i> (pp. 2083--2094). Leuphana Universität Lüneburg.","bibtex":"@inproceedings{Hendrik Betzing_Beverungen_Becker_2018, place={Leuphana Universität Lüneburg}, series={MKWI ’18}, title={Design Principles for Co-Creating Digital Customer Experience in High Street Retail}, booktitle={Tagungsband Data driven X --- Turning Data into Value --- Band V}, author={Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg}, editor={Drews, Paul and Funk, Burkhardt and Niemeyer, Peter and Xie, LinEditors}, year={2018}, pages={2083--2094}, collection={MKWI ’18} }","ama":"Hendrik Betzing J, Beverungen D, Becker J. Design Principles for Co-Creating Digital Customer Experience in High Street Retail. In: Drews P, Funk B, Niemeyer P, Xie L, eds. <i>Tagungsband Data Driven X --- Turning Data into Value --- Band V</i>. MKWI ’18. 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Recombinant innovation refers to reusing and integrating resources that were previously unconnected. In an age of networked products and data, we can expect that many service innovations will be based on adding, dissociating, and associating existing value propositions by accessing internal and external resources instead of designing them from scratch. The purpose of this paper is to identify if current service engineering approaches account for the mechanisms of recombinant innovation and to design a method for recombinant service systems engineering. In a conceptual analysis of 24 service engineering methods, the study identified that most methods (1) focus on designing value propositions instead of service systems, (2) view service independent of physical goods, (3) are either linear or iterative instead of agile, and (4) do not sufficiently address the mechanisms of recombinant innovation. The paper discusses how these deficiencies can be remedied and designs a revised service systems engineering approach that reorganizes service engineering processes according to four design principles. The method is demonstrated with the recombinant design of a service system for predictive maintenance of agricultural machines."}],"publication":"Business & Information Systems Engineering","issue":"5","volume":60,"user_id":"59677","publisher":"SpringerNature","_id":"4516","page":"377-391","status":"public","project":[{"_id":"36","grant_number":"O2K14A22O","name":"Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen "},{"_id":"1068","grant_number":"02K14A220","name":"DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung - Methoden, Potenziale und Transfer für Smart Services"}],"quality_controlled":"1","citation":{"ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>. 2018;60(5):377-391. doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>","bibtex":"@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems Engineering}, volume={60}, DOI={<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>}, number={5}, journal={Business &#38; Information Systems Engineering}, publisher={SpringerNature}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }","mla":"Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, SpringerNature, 2018, pp. 377–91, doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>.","short":"D. Beverungen, H. Lüttenberg, V. Wolf, Business &#38; Information Systems Engineering 60 (2018) 377–391.","chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i> 60, no. 5 (2018): 377–91. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>.","apa":"Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2018). Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>, <i>60</i>(5), 377–391. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>","ieee":"D. Beverungen, H. Lüttenberg, and V. 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St.  Gallen.","ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” in <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, St. Gallen, Switzerland, 2017, pp. 136–150.","short":"D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.  Gallen, 2017, pp. 136–150.","chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” In <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 136–50. St.  Gallen, 2017."},"place":"St.  Gallen","date_updated":"2022-01-06T06:58:10Z","title":"Recombinant Service System Engineering","year":"2017","author":[{"id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel","last_name":"Beverungen"},{"id":"60612","full_name":"Lüttenberg, Hedda","last_name":"Lüttenberg","first_name":"Hedda"},{"id":"23633","last_name":"Wolf","first_name":"Verena","full_name":"Wolf, Verena"}],"language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"Although many methods have been proposed for engineering services and  customer  solutions,  most  of  these  approaches  give  little  consideration  to recombinant service innovation. In an age of smart products and \r\nsmart data, we can, however, expect that many of future service innovations need to be based on adding,  transferring,  dissociating,  and  associating  existing  value  propositions. The  purpose  of  this  paper  is  to  outline  what  properties  constitute  recombinant service innovation and to identify if current service engineering approaches fulfill \r\nthese   properties.   Based   on   a   conceptual   in-depth   analysis   of   24   service engineering  methods,  we  identify  that  most  methods  focus  on  designing  value propositions  instead  of service  systems,  view  service  independent  of  physical goods,  are  linear  or  iterative,  and  incompletely  address  the  mechanisms  of  recombinant innovation. We discuss how these deficiencies can be remedied and propose  a  first  conceptual  model  of  a  revised  se\r\nrvice  system  engineering approach."}],"publication":"Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)","keyword":["Service engineering","recombinant innovation","(product - )service  system","literature analysis","new service development"],"type":"conference","department":[{"_id":"526"}],"date_created":"2018-05-24T09:26:21Z"},{"user_id":"21671","_id":"3282","date_updated":"2022-01-06T06:59:08Z","year":"2017","title":"Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype","status":"public","conference":{"name":"19th IEEE Conference on Business Informatics (CBI 2017)","location":"Thessaloniki, Greece"},"author":[{"full_name":"Klör, Benjamin","first_name":"Benjamin","last_name":"Klör"},{"first_name":"Markus","last_name":"Monhof","full_name":"Monhof, Markus"},{"full_name":"Bräuer, Sebastian","last_name":"Bräuer","first_name":"Sebastian"},{"first_name":"Daniel","last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677"}],"type":"conference","department":[{"_id":"526"}],"date_created":"2018-06-18T09:42:56Z","publication":"Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)","citation":{"short":"B. Klör, M. Monhof, S. Bräuer, D. Beverungen, in: Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), 2017.","chicago":"Klör, Benjamin, Markus Monhof, Sebastian Bräuer, and Daniel Beverungen. “Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype.” In <i>Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)</i>, 2017.","ieee":"B. Klör, M. Monhof, S. Bräuer, and D. Beverungen, “Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype,” in <i>Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)</i>, Thessaloniki, Greece, 2017.","apa":"Klör, B., Monhof, M., Bräuer, S., &#38; Beverungen, D. (2017). Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype. In <i>Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)</i>. Thessaloniki, Greece.","bibtex":"@inproceedings{Klör_Monhof_Bräuer_Beverungen_2017, title={Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype}, booktitle={Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)}, author={Klör, Benjamin and Monhof, Markus and Bräuer, Sebastian and Beverungen, Daniel}, year={2017} }","ama":"Klör B, Monhof M, Bräuer S, Beverungen D. Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype. In: <i>Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)</i>. ; 2017.","mla":"Klör, Benjamin, et al. “Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype.” <i>Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)</i>, 2017."}},{"date_created":"2018-07-06T10:16:22Z","type":"journal_article","department":[{"_id":"526"}],"issue":"5","publication":"HMD Praxis der Wirtschaftsinformatik","citation":{"ieee":"J. Hendrik Betzing <i>et al.</i>, “Interaktive, digitale Einkaufserlebnisse in Innenstädten,” <i>HMD Praxis der Wirtschaftsinformatik</i>, no. 5, pp. 659--671, 2017.","mla":"Hendrik Betzing, Jan, et al. “Interaktive, Digitale Einkaufserlebnisse in Innenstädten.” <i>HMD Praxis Der Wirtschaftsinformatik</i>, no. 5, 2017, pp. 659--671, doi:<a href=\"https://doi.org/10.1365/s40702-017-0343-0\">10.1365/s40702-017-0343-0</a>.","apa":"Hendrik Betzing, J., Beverungen, D., Becker, J., Matzner, M., Schmitz, G., Bartelheimer, C., … Schallenberg, C. (2017). Interaktive, digitale Einkaufserlebnisse in Innenstädten. <i>HMD Praxis Der Wirtschaftsinformatik</i>, (5), 659--671. <a href=\"https://doi.org/10.1365/s40702-017-0343-0\">https://doi.org/10.1365/s40702-017-0343-0</a>","bibtex":"@article{Hendrik Betzing_Beverungen_Becker_Matzner_Schmitz_Bartelheimer_Berendes_Braun_Gadeib_Hoffen}_et al._2017, title={Interaktive, digitale Einkaufserlebnisse in Innenstädten}, DOI={<a href=\"https://doi.org/10.1365/s40702-017-0343-0\">10.1365/s40702-017-0343-0</a>}, number={5}, journal={HMD Praxis der Wirtschaftsinformatik}, author={Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg and Matzner, Martin and Schmitz, Gertrud and Bartelheimer, Christian and Berendes, Carsten Ingo and Braun, Marina and Gadeib, Andera and Hoffen}, Moritz {von and et al.}, year={2017}, pages={659--671} }","chicago":"Hendrik Betzing, Jan, Daniel Beverungen, Jörg Becker, Martin Matzner, Gertrud Schmitz, Christian Bartelheimer, Carsten Ingo Berendes, et al. “Interaktive, Digitale Einkaufserlebnisse in Innenstädten.” <i>HMD Praxis Der Wirtschaftsinformatik</i>, no. 5 (2017): 659--671. <a href=\"https://doi.org/10.1365/s40702-017-0343-0\">https://doi.org/10.1365/s40702-017-0343-0</a>.","short":"J. Hendrik Betzing, D. Beverungen, J. Becker, M. Matzner, G. Schmitz, C. Bartelheimer, C.I. Berendes, M. Braun, A. Gadeib, M. {von Hoffen}, C. Schallenberg, HMD Praxis Der Wirtschaftsinformatik (2017) 659--671.","ama":"Hendrik Betzing J, Beverungen D, Becker J, et al. Interaktive, digitale Einkaufserlebnisse in Innenstädten. <i>HMD Praxis der Wirtschaftsinformatik</i>. 2017;(5):659--671. doi:<a href=\"https://doi.org/10.1365/s40702-017-0343-0\">10.1365/s40702-017-0343-0</a>"},"page":"659--671","_id":"3487","doi":"10.1365/s40702-017-0343-0","user_id":"21671","status":"public","title":"Interaktive, digitale Einkaufserlebnisse in Innenstädten","year":"2017","author":[{"full_name":"Hendrik Betzing, Jan","last_name":"Hendrik Betzing","first_name":"Jan"},{"id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel","last_name":"Beverungen"},{"full_name":"Becker, Jörg","last_name":"Becker","first_name":"Jörg"},{"full_name":"Matzner, Martin","first_name":"Martin","last_name":"Matzner"},{"full_name":"Schmitz, Gertrud","last_name":"Schmitz","first_name":"Gertrud"},{"id":"49160","full_name":"Bartelheimer, Christian","first_name":"Christian","last_name":"Bartelheimer"},{"full_name":"Berendes, Carsten Ingo","last_name":"Berendes","first_name":"Carsten Ingo","id":"53344"},{"full_name":"Braun, Marina","last_name":"Braun","first_name":"Marina"},{"first_name":"Andera","last_name":"Gadeib","full_name":"Gadeib, Andera"},{"first_name":"Moritz {von","last_name":"Hoffen}","full_name":"Hoffen}, Moritz {von"},{"last_name":"Schallenberg","first_name":"Christian","full_name":"Schallenberg, Christian"}],"date_updated":"2022-01-06T06:59:18Z"},{"title":"Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study","year":"2017","status":"public","author":[{"last_name":"Beverungen","first_name":"Daniel","full_name":"Beverungen, Daniel","id":"59677"},{"full_name":"Bräuer, Sebastian","last_name":"Bräuer","first_name":"Sebastian"},{"full_name":"Plenter, Florian","first_name":"Florian","last_name":"Plenter"},{"first_name":"Benjamin","last_name":"Klör","full_name":"Klör, Benjamin"},{"full_name":"Monhof, Markus","last_name":"Monhof","first_name":"Markus"}],"date_updated":"2022-01-06T06:59:18Z","page":"195--209","_id":"3488","doi":"10.1007/s00450-016-0306-7","user_id":"21671","publication":"Computer Science --- Research and Development","issue":"1-2","citation":{"ama":"Beverungen D, Bräuer S, Plenter F, Klör B, Monhof M. Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study. <i>Computer Science --- Research and Development</i>. 2017;(1-2):195--209. doi:<a href=\"https://doi.org/10.1007/s00450-016-0306-7\">10.1007/s00450-016-0306-7</a>","bibtex":"@article{Beverungen_Bräuer_Plenter_Klör_Monhof_2017, title={Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study}, DOI={<a href=\"https://doi.org/10.1007/s00450-016-0306-7\">10.1007/s00450-016-0306-7</a>}, number={1–2}, journal={Computer Science --- Research and Development}, author={Beverungen, Daniel and Bräuer, Sebastian and Plenter, Florian and Klör, Benjamin and Monhof, Markus}, year={2017}, pages={195--209} }","mla":"Beverungen, Daniel, et al. “Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study.” <i>Computer Science --- Research and Development</i>, no. 1–2, 2017, pp. 195--209, doi:<a href=\"https://doi.org/10.1007/s00450-016-0306-7\">10.1007/s00450-016-0306-7</a>.","short":"D. Beverungen, S. Bräuer, F. Plenter, B. Klör, M. Monhof, Computer Science --- Research and Development (2017) 195--209.","chicago":"Beverungen, Daniel, Sebastian Bräuer, Florian Plenter, Benjamin Klör, and Markus Monhof. “Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study.” <i>Computer Science --- Research and Development</i>, no. 1–2 (2017): 195--209. <a href=\"https://doi.org/10.1007/s00450-016-0306-7\">https://doi.org/10.1007/s00450-016-0306-7</a>.","apa":"Beverungen, D., Bräuer, S., Plenter, F., Klör, B., &#38; Monhof, M. (2017). Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study. <i>Computer Science --- Research and Development</i>, (1–2), 195--209. <a href=\"https://doi.org/10.1007/s00450-016-0306-7\">https://doi.org/10.1007/s00450-016-0306-7</a>","ieee":"D. Beverungen, S. Bräuer, F. Plenter, B. Klör, and M. Monhof, “Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study,” <i>Computer Science --- Research and Development</i>, no. 1–2, pp. 195--209, 2017."},"date_created":"2018-07-06T10:31:25Z","type":"journal_article","department":[{"_id":"526"}]},{"page":"781–787","_id":"3490","user_id":"21671","doi":"10.1007/s10257-017-0365-8","year":"2017","status":"public","title":"Information systems for smart services","author":[{"id":"59677","last_name":"Beverungen","first_name":"Daniel","full_name":"Beverungen, Daniel"},{"full_name":"Matzner, Martin","first_name":"Martin","last_name":"Matzner"},{"first_name":"Christian","last_name":"Janiesch","full_name":"Janiesch, Christian"}],"date_updated":"2022-01-06T06:59:19Z","date_created":"2018-07-06T10:34:55Z","keyword":["Information system","Smart service","Service system"],"type":"journal_article","department":[{"_id":"526"}],"publication":"Information Systems and E-Business Management","citation":{"bibtex":"@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for smart services}, DOI={<a href=\"https://doi.org/10.1007/s10257-017-0365-8\">10.1007/s10257-017-0365-8</a>}, journal={Information Systems and E-Business Management}, author={Beverungen, Daniel and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }","short":"D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business Management (2017) 781–787.","ama":"Beverungen D, Matzner M, Janiesch C. Information systems for smart services. <i>Information Systems and E-Business Management</i>. 2017:781–787. doi:<a href=\"https://doi.org/10.1007/s10257-017-0365-8\">10.1007/s10257-017-0365-8</a>","chicago":"Beverungen, Daniel, Martin Matzner, and Christian Janiesch. “Information Systems for Smart Services.” <i>Information Systems and E-Business Management</i>, 2017, 781–787. <a href=\"https://doi.org/10.1007/s10257-017-0365-8\">https://doi.org/10.1007/s10257-017-0365-8</a>.","ieee":"D. Beverungen, M. Matzner, and C. Janiesch, “Information systems for smart services,” <i>Information Systems and E-Business Management</i>, pp. 781–787, 2017.","mla":"Beverungen, Daniel, et al. “Information Systems for Smart Services.” <i>Information Systems and E-Business Management</i>, 2017, pp. 781–787, doi:<a href=\"https://doi.org/10.1007/s10257-017-0365-8\">10.1007/s10257-017-0365-8</a>.","apa":"Beverungen, D., Matzner, M., &#38; Janiesch, C. (2017). Information systems for smart services. <i>Information Systems and E-Business Management</i>, 781–787. <a href=\"https://doi.org/10.1007/s10257-017-0365-8\">https://doi.org/10.1007/s10257-017-0365-8</a>"},"abstract":[{"text":"Digital interactions among businesses and consumers through powerful information systems and omnipresent connected devices establish today’s networked society. In this light, Service Science continues to take root as a research discipline that focuses on the integration of (digital) resources by service providers and service customers for value co-creation in service systems. Rapid advances in information technology allow for designing novel information systems that enable entirely new configurations of service systems. In turn, Service Science also leaves its mark on the design, adoption, and use of information systems and technology. With this special issue, we compile a set of timely papers that investigate selected facets of the complex interplay between information technology, information systems, and Service Science to design innovative IT artifacts for smart service. This editorial opens this special issue by elaborating on our understanding of smart service.<br","lang":"eng"}]},{"_id":"5019","page":"1--19","user_id":"21671","doi":"10.1057/s41303-017-0044-3","author":[{"full_name":"Klör, B","last_name":"Klör","first_name":"B"},{"last_name":"Monhof","first_name":"M","full_name":"Monhof, M"},{"id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel","last_name":"Beverungen"},{"full_name":"Bräuer, S","first_name":"S","last_name":"Bräuer"}],"year":"2017","title":"Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries","status":"public","date_updated":"2022-01-06T07:01:34Z","date_created":"2018-10-30T13:00:06Z","department":[{"_id":"526"}],"type":"journal_article","citation":{"apa":"Klör, B., Monhof, M., Beverungen, D., &#38; Bräuer, S. (2017). Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries. <i>European Journal of Information Systems (EJIS)</i>, 1--19. <a href=\"https://doi.org/10.1057/s41303-017-0044-3\">https://doi.org/10.1057/s41303-017-0044-3</a>","mla":"Klör, B., et al. “Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries.” <i>European Journal of Information Systems (EJIS)</i>, 2017, pp. 1--19, doi:<a href=\"https://doi.org/10.1057/s41303-017-0044-3\">10.1057/s41303-017-0044-3</a>.","ieee":"B. Klör, M. Monhof, D. Beverungen, and S. Bräuer, “Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries,” <i>European Journal of Information Systems (EJIS)</i>, pp. 1--19, 2017.","short":"B. Klör, M. Monhof, D. Beverungen, S. Bräuer, European Journal of Information Systems (EJIS) (2017) 1--19.","ama":"Klör B, Monhof M, Beverungen D, Bräuer S. Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries. <i>European Journal of Information Systems (EJIS)</i>. 2017:1--19. doi:<a href=\"https://doi.org/10.1057/s41303-017-0044-3\">10.1057/s41303-017-0044-3</a>","chicago":"Klör, B, M Monhof, Daniel Beverungen, and S Bräuer. “Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries.” <i>European Journal of Information Systems (EJIS)</i>, 2017, 1--19. <a href=\"https://doi.org/10.1057/s41303-017-0044-3\">https://doi.org/10.1057/s41303-017-0044-3</a>.","bibtex":"@article{Klör_Monhof_Beverungen_Bräuer_2017, title={Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries}, DOI={<a href=\"https://doi.org/10.1057/s41303-017-0044-3\">10.1057/s41303-017-0044-3</a>}, journal={European Journal of Information Systems (EJIS)}, author={Klör, B and Monhof, M and Beverungen, Daniel and Bräuer, S}, year={2017}, pages={1--19} }"},"publication":"European Journal of Information Systems (EJIS)"}]