[{"language":[{"iso":"eng"}],"_id":"60004","department":[{"_id":"195"}],"user_id":"56760","abstract":[{"text":"Process mining has been established as a data-driven approach to analyze and improve business processes based on event data documented in event logs. A core assumption for meaningful analyses is that event data accurately represent the real-world execution of business processes in an organization. However, anecdotal evidence and recent case studies show that these aspects do not always align, and the business process management community is only beginning to investigate the mechanisms generating mismatches between process execution and event data. This study aims to identify the role of workarounds goal-directed deviations from standard processes performed by process participants to overcome obstacles– in this context. Through an inductive multiple case study of 13 workarounds in four organizations, three mismatch categories between event logs and real-world process execution related to workarounds are identified and explored. This study contributes to the literature by describing how workarounds can act as mechanisms that cause mismatches between process execution and event data, adding to the discussion on process drift and workaround mining. Furthermore, exploring the mismatch categories offers insights for practitioners and researchers on how to handle and interpret data quality issues in event data.","lang":"eng"}],"status":"public","publication":"Business & Information Systems Engineering","type":"journal_article","title":"Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study","doi":"10.1007/s12599-025-00943-5","publisher":"Springer Science and Business Media LLC","date_updated":"2025-08-12T11:35:26Z","date_created":"2025-05-21T08:22:11Z","author":[{"first_name":"Christian","last_name":"Bartelheimer","full_name":"Bartelheimer, Christian","id":"49160"},{"first_name":"Bernd","orcid":"0000-0001-9581-4602","last_name":"Löhr","id":"56760","full_name":"Löhr, Bernd"},{"first_name":"Malte Fabian","id":"60641","full_name":"Reineke, Malte Fabian","last_name":"Reineke"},{"last_name":"Aßbrock","full_name":"Aßbrock, Agnes","first_name":"Agnes"},{"first_name":"Daniel","last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel"}],"year":"2025","citation":{"bibtex":"@article{Bartelheimer_Löhr_Reineke_Aßbrock_Beverungen_2025, title={Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study}, DOI={<a href=\"https://doi.org/10.1007/s12599-025-00943-5\">10.1007/s12599-025-00943-5</a>}, journal={Business &#38; Information Systems Engineering}, publisher={Springer Science and Business Media LLC}, author={Bartelheimer, Christian and Löhr, Bernd and Reineke, Malte Fabian and Aßbrock, Agnes and Beverungen, Daniel}, year={2025} }","mla":"Bartelheimer, Christian, et al. “Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study.” <i>Business &#38; Information Systems Engineering</i>, Springer Science and Business Media LLC, 2025, doi:<a href=\"https://doi.org/10.1007/s12599-025-00943-5\">10.1007/s12599-025-00943-5</a>.","short":"C. Bartelheimer, B. Löhr, M.F. Reineke, A. Aßbrock, D. Beverungen, Business &#38; Information Systems Engineering (2025).","apa":"Bartelheimer, C., Löhr, B., Reineke, M. F., Aßbrock, A., &#38; Beverungen, D. (2025). Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study. <i>Business &#38; Information Systems Engineering</i>. <a href=\"https://doi.org/10.1007/s12599-025-00943-5\">https://doi.org/10.1007/s12599-025-00943-5</a>","chicago":"Bartelheimer, Christian, Bernd Löhr, Malte Fabian Reineke, Agnes Aßbrock, and Daniel Beverungen. “Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study.” <i>Business &#38; Information Systems Engineering</i>, 2025. <a href=\"https://doi.org/10.1007/s12599-025-00943-5\">https://doi.org/10.1007/s12599-025-00943-5</a>.","ieee":"C. Bartelheimer, B. Löhr, M. F. Reineke, A. Aßbrock, and D. Beverungen, “Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study,” <i>Business &#38; Information Systems Engineering</i>, 2025, doi: <a href=\"https://doi.org/10.1007/s12599-025-00943-5\">10.1007/s12599-025-00943-5</a>.","ama":"Bartelheimer C, Löhr B, Reineke MF, Aßbrock A, Beverungen D. Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study. <i>Business &#38; Information Systems Engineering</i>. Published online 2025. doi:<a href=\"https://doi.org/10.1007/s12599-025-00943-5\">10.1007/s12599-025-00943-5</a>"},"publication_identifier":{"issn":["2363-7005","1867-0202"]},"publication_status":"published"},{"place":"Cham","year":"2025","citation":{"ama":"Reineke MF, Löhr B, Aßbrock A, Bartelheimer C, Beverungen D. From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds. In: <i>International Conference on Business Process Management 2025</i>. Springer Nature Switzerland; 2025. doi:<a href=\"https://doi.org/10.1007/978-3-032-02867-9_32\">10.1007/978-3-032-02867-9_32</a>","ieee":"M. F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, and D. Beverungen, “From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds,” 2025, doi: <a href=\"https://doi.org/10.1007/978-3-032-02867-9_32\">10.1007/978-3-032-02867-9_32</a>.","chicago":"Reineke, Malte Fabian, Bernd Löhr, Agnes Aßbrock, Christian Bartelheimer, and Daniel Beverungen. “From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds.” In <i>International Conference on Business Process Management 2025</i>. Cham: Springer Nature Switzerland, 2025. <a href=\"https://doi.org/10.1007/978-3-032-02867-9_32\">https://doi.org/10.1007/978-3-032-02867-9_32</a>.","mla":"Reineke, Malte Fabian, et al. “From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds.” <i>International Conference on Business Process Management 2025</i>, Springer Nature Switzerland, 2025, doi:<a href=\"https://doi.org/10.1007/978-3-032-02867-9_32\">10.1007/978-3-032-02867-9_32</a>.","short":"M.F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, D. Beverungen, in: International Conference on Business Process Management 2025, Springer Nature Switzerland, Cham, 2025.","bibtex":"@inproceedings{Reineke_Löhr_Aßbrock_Bartelheimer_Beverungen_2025, place={Cham}, title={From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds}, DOI={<a href=\"https://doi.org/10.1007/978-3-032-02867-9_32\">10.1007/978-3-032-02867-9_32</a>}, booktitle={International Conference on Business Process Management 2025}, publisher={Springer Nature Switzerland}, author={Reineke, Malte Fabian and Löhr, Bernd and Aßbrock, Agnes and Bartelheimer, Christian and Beverungen, Daniel}, year={2025} }","apa":"Reineke, M. F., Löhr, B., Aßbrock, A., Bartelheimer, C., &#38; Beverungen, D. (2025). From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds. <i>International Conference on Business Process Management 2025</i>. <a href=\"https://doi.org/10.1007/978-3-032-02867-9_32\">https://doi.org/10.1007/978-3-032-02867-9_32</a>"},"publication_identifier":{"isbn":["9783032028662","9783032028679"],"issn":["0302-9743","1611-3349"]},"publication_status":"published","title":"From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds","doi":"10.1007/978-3-032-02867-9_32","date_updated":"2025-10-14T06:55:45Z","publisher":"Springer Nature Switzerland","author":[{"first_name":"Malte Fabian","last_name":"Reineke","id":"60641","full_name":"Reineke, Malte Fabian"},{"first_name":"Bernd","orcid":"0000-0001-9581-4602","last_name":"Löhr","id":"56760","full_name":"Löhr, Bernd"},{"first_name":"Agnes","last_name":"Aßbrock","full_name":"Aßbrock, Agnes"},{"first_name":"Christian","id":"49160","full_name":"Bartelheimer, Christian","last_name":"Bartelheimer"},{"first_name":"Daniel","id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen"}],"date_created":"2025-09-18T15:21:13Z","status":"public","publication":"International Conference on Business Process Management 2025","type":"conference","language":[{"iso":"eng"}],"_id":"61375","department":[{"_id":"195"}],"user_id":"60641"},{"_id":"62795","date_updated":"2025-12-03T13:56:02Z","author":[{"full_name":"Krabbe, Carolin","id":"22934","last_name":"Krabbe","first_name":"Carolin"},{"first_name":"Agnes","last_name":"Assbrock","full_name":"Assbrock, Agnes"},{"id":"60641","full_name":"Reineke, Malte Fabian","last_name":"Reineke","first_name":"Malte Fabian"},{"id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"}],"user_id":"22934","date_created":"2025-12-03T13:54:54Z","title":"Workarounds—A Domain-Specific Modeling Language","language":[{"iso":"eng"}],"publication":"Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)","type":"conference","year":"2025","status":"public","citation":{"chicago":"Krabbe, Carolin, Agnes Assbrock, Malte Fabian Reineke, and Daniel Beverungen. “Workarounds—A Domain-Specific Modeling Language.” In <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>, 2025.","ieee":"C. Krabbe, A. Assbrock, M. F. Reineke, and D. Beverungen, “Workarounds—A Domain-Specific Modeling Language,” 2025.","ama":"Krabbe C, Assbrock A, Reineke MF, Beverungen D. Workarounds—A Domain-Specific Modeling Language. In: <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>. ; 2025.","apa":"Krabbe, C., Assbrock, A., Reineke, M. F., &#38; Beverungen, D. (2025). Workarounds—A Domain-Specific Modeling Language. <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>.","short":"C. Krabbe, A. Assbrock, M.F. Reineke, D. Beverungen, in: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25), 2025.","bibtex":"@inproceedings{Krabbe_Assbrock_Reineke_Beverungen_2025, title={Workarounds—A Domain-Specific Modeling Language}, booktitle={Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)}, author={Krabbe, Carolin and Assbrock, Agnes and Reineke, Malte Fabian and Beverungen, Daniel}, year={2025} }","mla":"Krabbe, Carolin, et al. “Workarounds—A Domain-Specific Modeling Language.” <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>, 2025."}},{"year":"2024","citation":{"chicago":"Brennig, Katharina, Bernd Löhr, Jonathan Brock, Malte Fabian Reineke, and Christian Bartelheimer. “Maximizing the Impact of Process Mining Research: Four Strategic Guidelines.” In <i>Americas Conference on Information Systems (AMCIS)</i>, 2024.","ieee":"K. Brennig, B. Löhr, J. Brock, M. F. Reineke, and C. Bartelheimer, “Maximizing the Impact of Process Mining Research: Four Strategic Guidelines,” presented at the 30th Americas Conference on Information Systems (AMCIS), 2024.","ama":"Brennig K, Löhr B, Brock J, Reineke MF, Bartelheimer C. Maximizing the Impact of Process Mining Research: Four Strategic Guidelines. In: <i>Americas Conference on Information Systems (AMCIS)</i>. ; 2024.","bibtex":"@inproceedings{Brennig_Löhr_Brock_Reineke_Bartelheimer_2024, title={Maximizing the Impact of Process Mining Research: Four Strategic Guidelines}, booktitle={Americas Conference on Information Systems (AMCIS)}, author={Brennig, Katharina and Löhr, Bernd and Brock, Jonathan and Reineke, Malte Fabian and Bartelheimer, Christian}, year={2024} }","short":"K. Brennig, B. Löhr, J. Brock, M.F. Reineke, C. Bartelheimer, in: Americas Conference on Information Systems (AMCIS), 2024.","mla":"Brennig, Katharina, et al. “Maximizing the Impact of Process Mining Research: Four Strategic Guidelines.” <i>Americas Conference on Information Systems (AMCIS)</i>, 2024.","apa":"Brennig, K., Löhr, B., Brock, J., Reineke, M. F., &#38; Bartelheimer, C. (2024). Maximizing the Impact of Process Mining Research: Four Strategic Guidelines. <i>Americas Conference on Information Systems (AMCIS)</i>. 30th Americas Conference on Information Systems (AMCIS)."},"date_updated":"2025-12-03T14:12:14Z","date_created":"2024-06-04T12:36:52Z","author":[{"full_name":"Brennig, Katharina","id":"51905","last_name":"Brennig","first_name":"Katharina"},{"first_name":"Bernd","full_name":"Löhr, Bernd","id":"56760","last_name":"Löhr","orcid":"0000-0001-9581-4602"},{"first_name":"Jonathan","last_name":"Brock","full_name":"Brock, Jonathan"},{"first_name":"Malte Fabian","last_name":"Reineke","id":"60641","full_name":"Reineke, Malte Fabian"},{"first_name":"Christian","full_name":"Bartelheimer, Christian","id":"49160","last_name":"Bartelheimer"}],"title":"Maximizing the Impact of Process Mining Research: Four Strategic Guidelines","conference":{"name":"30th Americas Conference on Information Systems (AMCIS)"},"main_file_link":[{"url":"https://aisel.aisnet.org/amcis2024/dsa/dsa/14/"}],"publication":"Americas Conference on Information Systems (AMCIS)","type":"conference","status":"public","_id":"54589","department":[{"_id":"195"}],"user_id":"56760","language":[{"iso":"eng"}]},{"status":"public","publication":"AMCIS 2024 TREOs","type":"conference","article_number":"11","language":[{"iso":"eng"}],"_id":"62796","department":[{"_id":"195"}],"user_id":"60641","year":"2024","citation":{"ama":"Reineke MF, Bartelheimer C. Assessing the impact of organizational culture on workarounds: A maturity model. In: <i>AMCIS 2024 TREOs</i>. ; 2024.","ieee":"M. F. Reineke and C. Bartelheimer, “Assessing the impact of organizational culture on workarounds: A maturity model,” Salt Lake City, Utah, USA, 2024.","chicago":"Reineke, Malte Fabian, and Christian Bartelheimer. “Assessing the Impact of Organizational Culture on Workarounds: A Maturity Model.” In <i>AMCIS 2024 TREOs</i>, 2024.","apa":"Reineke, M. F., &#38; Bartelheimer, C. (2024). Assessing the impact of organizational culture on workarounds: A maturity model. <i>AMCIS 2024 TREOs</i>, Article 11.","mla":"Reineke, Malte Fabian, and Christian Bartelheimer. “Assessing the Impact of Organizational Culture on Workarounds: A Maturity Model.” <i>AMCIS 2024 TREOs</i>, 11, 2024.","short":"M.F. Reineke, C. Bartelheimer, in: AMCIS 2024 TREOs, 2024.","bibtex":"@inproceedings{Reineke_Bartelheimer_2024, title={Assessing the impact of organizational culture on workarounds: A maturity model}, number={11}, booktitle={AMCIS 2024 TREOs}, author={Reineke, Malte Fabian and Bartelheimer, Christian}, year={2024} }"},"title":"Assessing the impact of organizational culture on workarounds: A maturity model","conference":{"location":"Salt Lake City, Utah, USA"},"main_file_link":[{"url":"https://aisel.aisnet.org/treos_amcis2024/11/"}],"date_updated":"2025-12-03T14:08:49Z","author":[{"last_name":"Reineke","full_name":"Reineke, Malte Fabian","id":"60641","first_name":"Malte Fabian"},{"first_name":"Christian","last_name":"Bartelheimer","id":"49160","full_name":"Bartelheimer, Christian"}],"date_created":"2025-12-03T14:07:18Z"},{"_id":"60476","user_id":"60641","article_number":"129241","language":[{"iso":"eng"}],"type":"journal_article","publication":"Journal of Molecular Structure","status":"public","date_updated":"2025-08-12T11:19:51Z","publisher":"Elsevier BV","author":[{"full_name":"Henrichs, Christian","last_name":"Henrichs","first_name":"Christian"},{"id":"60641","full_name":"Reineke, Malte Fabian","last_name":"Reineke","first_name":"Malte Fabian"},{"last_name":"Hebestreit","full_name":"Hebestreit, Marie-Luise","first_name":"Marie-Luise"},{"first_name":"Michael","last_name":"Schmitt","full_name":"Schmitt, Michael"}],"date_created":"2025-07-01T14:22:46Z","volume":1223,"title":"Excited state structure of isolated 4-cyanoindole from a combined Franck-Condon and rotational constants analysis†","doi":"10.1016/j.molstruc.2020.129241","publication_status":"published","publication_identifier":{"issn":["0022-2860"]},"year":"2020","citation":{"ama":"Henrichs C, Reineke MF, Hebestreit M-L, Schmitt M. Excited state structure of isolated 4-cyanoindole from a combined Franck-Condon and rotational constants analysis†. <i>Journal of Molecular Structure</i>. 2020;1223. doi:<a href=\"https://doi.org/10.1016/j.molstruc.2020.129241\">10.1016/j.molstruc.2020.129241</a>","chicago":"Henrichs, Christian, Malte Fabian Reineke, Marie-Luise Hebestreit, and Michael Schmitt. “Excited State Structure of Isolated 4-Cyanoindole from a Combined Franck-Condon and Rotational Constants Analysis†.” <i>Journal of Molecular Structure</i> 1223 (2020). <a href=\"https://doi.org/10.1016/j.molstruc.2020.129241\">https://doi.org/10.1016/j.molstruc.2020.129241</a>.","ieee":"C. Henrichs, M. F. Reineke, M.-L. Hebestreit, and M. Schmitt, “Excited state structure of isolated 4-cyanoindole from a combined Franck-Condon and rotational constants analysis†,” <i>Journal of Molecular Structure</i>, vol. 1223, Art. no. 129241, 2020, doi: <a href=\"https://doi.org/10.1016/j.molstruc.2020.129241\">10.1016/j.molstruc.2020.129241</a>.","apa":"Henrichs, C., Reineke, M. F., Hebestreit, M.-L., &#38; Schmitt, M. (2020). Excited state structure of isolated 4-cyanoindole from a combined Franck-Condon and rotational constants analysis†. <i>Journal of Molecular Structure</i>, <i>1223</i>, Article 129241. <a href=\"https://doi.org/10.1016/j.molstruc.2020.129241\">https://doi.org/10.1016/j.molstruc.2020.129241</a>","mla":"Henrichs, Christian, et al. “Excited State Structure of Isolated 4-Cyanoindole from a Combined Franck-Condon and Rotational Constants Analysis†.” <i>Journal of Molecular Structure</i>, vol. 1223, 129241, Elsevier BV, 2020, doi:<a href=\"https://doi.org/10.1016/j.molstruc.2020.129241\">10.1016/j.molstruc.2020.129241</a>.","bibtex":"@article{Henrichs_Reineke_Hebestreit_Schmitt_2020, title={Excited state structure of isolated 4-cyanoindole from a combined Franck-Condon and rotational constants analysis†}, volume={1223}, DOI={<a href=\"https://doi.org/10.1016/j.molstruc.2020.129241\">10.1016/j.molstruc.2020.129241</a>}, number={129241}, journal={Journal of Molecular Structure}, publisher={Elsevier BV}, author={Henrichs, Christian and Reineke, Malte Fabian and Hebestreit, Marie-Luise and Schmitt, Michael}, year={2020} }","short":"C. Henrichs, M.F. Reineke, M.-L. Hebestreit, M. Schmitt, Journal of Molecular Structure 1223 (2020)."},"intvolume":"      1223"}]