---
_id: '60004'
abstract:
- lang: eng
  text: Process mining has been established as a data-driven approach to analyze and
    improve business processes based on event data documented in event logs. A core
    assumption for meaningful analyses is that event data accurately represent the
    real-world execution of business processes in an organization. However, anecdotal
    evidence and recent case studies show that these aspects do not always align,
    and the business process management community is only beginning to investigate
    the mechanisms generating mismatches between process execution and event data.
    This study aims to identify the role of workarounds goal-directed deviations from
    standard processes performed by process participants to overcome obstacles– in
    this context. Through an inductive multiple case study of 13 workarounds in four
    organizations, three mismatch categories between event logs and real-world process
    execution related to workarounds are identified and explored. This study contributes
    to the literature by describing how workarounds can act as mechanisms that cause
    mismatches between process execution and event data, adding to the discussion
    on process drift and workaround mining. Furthermore, exploring the mismatch categories
    offers insights for practitioners and researchers on how to handle and interpret
    data quality issues in event data.
author:
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: Bartelheimer C, Löhr B, Reineke MF, Aßbrock A, Beverungen D. Workarounds as
    a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study.
    <i>Business &#38; Information Systems Engineering</i>. Published online 2025.
    doi:<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>
  apa: Bartelheimer, C., Löhr, B., Reineke, M. F., Aßbrock, A., &#38; Beverungen,
    D. (2025). Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study. <i>Business &#38; Information Systems Engineering</i>.
    <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>
  bibtex: '@article{Bartelheimer_Löhr_Reineke_Aßbrock_Beverungen_2025, title={Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study},
    DOI={<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>},
    journal={Business &#38; Information Systems Engineering}, publisher={Springer
    Science and Business Media LLC}, author={Bartelheimer, Christian and Löhr, Bernd
    and Reineke, Malte Fabian and Aßbrock, Agnes and Beverungen, Daniel}, year={2025}
    }'
  chicago: Bartelheimer, Christian, Bernd Löhr, Malte Fabian Reineke, Agnes Aßbrock,
    and Daniel Beverungen. “Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study.” <i>Business &#38; Information Systems Engineering</i>,
    2025. <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>.
  ieee: 'C. Bartelheimer, B. Löhr, M. F. Reineke, A. Aßbrock, and D. Beverungen, “Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study,”
    <i>Business &#38; Information Systems Engineering</i>, 2025, doi: <a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.'
  mla: Bartelheimer, Christian, et al. “Workarounds as a Cause of Mismatches in Business
    Processes—Insights from a Multiple Case Study.” <i>Business &#38; Information
    Systems Engineering</i>, Springer Science and Business Media LLC, 2025, doi:<a
    href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.
  short: C. Bartelheimer, B. Löhr, M.F. Reineke, A. Aßbrock, D. Beverungen, Business
    &#38; Information Systems Engineering (2025).
date_created: 2025-05-21T08:22:11Z
date_updated: 2025-08-12T11:35:26Z
department:
- _id: '195'
doi: 10.1007/s12599-025-00943-5
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
  issn:
  - 2363-7005
  - 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Workarounds as a Cause of Mismatches in Business Processes—Insights from a
  Multiple Case Study
type: journal_article
user_id: '56760'
year: '2025'
...
---
_id: '61375'
author:
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Reineke MF, Löhr B, Aßbrock A, Bartelheimer C, Beverungen D. From Temporary
    Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds. In: <i>International
    Conference on Business Process Management 2025</i>. Springer Nature Switzerland;
    2025. doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>'
  apa: Reineke, M. F., Löhr, B., Aßbrock, A., Bartelheimer, C., &#38; Beverungen,
    D. (2025). From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds. <i>International Conference on Business Process Management 2025</i>.
    <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>
  bibtex: '@inproceedings{Reineke_Löhr_Aßbrock_Bartelheimer_Beverungen_2025, place={Cham},
    title={From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds}, DOI={<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>},
    booktitle={International Conference on Business Process Management 2025}, publisher={Springer
    Nature Switzerland}, author={Reineke, Malte Fabian and Löhr, Bernd and Aßbrock,
    Agnes and Bartelheimer, Christian and Beverungen, Daniel}, year={2025} }'
  chicago: 'Reineke, Malte Fabian, Bernd Löhr, Agnes Aßbrock, Christian Bartelheimer,
    and Daniel Beverungen. “From Temporary Fixes to Informed Decisions—Design Echelons
    for Evaluating Workarounds.” In <i>International Conference on Business Process
    Management 2025</i>. Cham: Springer Nature Switzerland, 2025. <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>.'
  ieee: 'M. F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, and D. Beverungen, “From
    Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds,”
    2025, doi: <a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.'
  mla: Reineke, Malte Fabian, et al. “From Temporary Fixes to Informed Decisions—Design
    Echelons for Evaluating Workarounds.” <i>International Conference on Business
    Process Management 2025</i>, Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.
  short: 'M.F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, D. Beverungen, in: International
    Conference on Business Process Management 2025, Springer Nature Switzerland, Cham,
    2025.'
date_created: 2025-09-18T15:21:13Z
date_updated: 2025-10-14T06:55:45Z
department:
- _id: '195'
doi: 10.1007/978-3-032-02867-9_32
language:
- iso: eng
place: Cham
publication: International Conference on Business Process Management 2025
publication_identifier:
  isbn:
  - '9783032028662'
  - '9783032028679'
  issn:
  - 0302-9743
  - 1611-3349
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds
type: conference
user_id: '60641'
year: '2025'
...
---
_id: '62795'
author:
- first_name: Carolin
  full_name: Krabbe, Carolin
  id: '22934'
  last_name: Krabbe
- first_name: Agnes
  full_name: Assbrock, Agnes
  last_name: Assbrock
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Krabbe C, Assbrock A, Reineke MF, Beverungen D. Workarounds—A Domain-Specific
    Modeling Language. In: <i>Proceedings of the 20th International Conference on
    Wirtschaftsinformatik (WI25)</i>. ; 2025.'
  apa: Krabbe, C., Assbrock, A., Reineke, M. F., &#38; Beverungen, D. (2025). Workarounds—A
    Domain-Specific Modeling Language. <i>Proceedings of the 20th International Conference
    on Wirtschaftsinformatik (WI25)</i>.
  bibtex: '@inproceedings{Krabbe_Assbrock_Reineke_Beverungen_2025, title={Workarounds—A
    Domain-Specific Modeling Language}, booktitle={Proceedings of the 20th International
    Conference on Wirtschaftsinformatik (WI25)}, author={Krabbe, Carolin and Assbrock,
    Agnes and Reineke, Malte Fabian and Beverungen, Daniel}, year={2025} }'
  chicago: Krabbe, Carolin, Agnes Assbrock, Malte Fabian Reineke, and Daniel Beverungen.
    “Workarounds—A Domain-Specific Modeling Language.” In <i>Proceedings of the 20th
    International Conference on Wirtschaftsinformatik (WI25)</i>, 2025.
  ieee: C. Krabbe, A. Assbrock, M. F. Reineke, and D. Beverungen, “Workarounds—A Domain-Specific
    Modeling Language,” 2025.
  mla: Krabbe, Carolin, et al. “Workarounds—A Domain-Specific Modeling Language.”
    <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>,
    2025.
  short: 'C. Krabbe, A. Assbrock, M.F. Reineke, D. Beverungen, in: Proceedings of
    the 20th International Conference on Wirtschaftsinformatik (WI25), 2025.'
date_created: 2025-12-03T13:54:54Z
date_updated: 2025-12-03T13:56:02Z
language:
- iso: eng
publication: Proceedings of the 20th International Conference on Wirtschaftsinformatik
  (WI25)
status: public
title: Workarounds—A Domain-Specific Modeling Language
type: conference
user_id: '22934'
year: '2025'
...
---
_id: '54589'
author:
- first_name: Katharina
  full_name: Brennig, Katharina
  id: '51905'
  last_name: Brennig
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Jonathan
  full_name: Brock, Jonathan
  last_name: Brock
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
citation:
  ama: 'Brennig K, Löhr B, Brock J, Reineke MF, Bartelheimer C. Maximizing the Impact
    of Process Mining Research: Four Strategic Guidelines. In: <i>Americas Conference
    on Information Systems (AMCIS)</i>. ; 2024.'
  apa: 'Brennig, K., Löhr, B., Brock, J., Reineke, M. F., &#38; Bartelheimer, C. (2024).
    Maximizing the Impact of Process Mining Research: Four Strategic Guidelines. <i>Americas
    Conference on Information Systems (AMCIS)</i>. 30th Americas Conference on Information
    Systems (AMCIS).'
  bibtex: '@inproceedings{Brennig_Löhr_Brock_Reineke_Bartelheimer_2024, title={Maximizing
    the Impact of Process Mining Research: Four Strategic Guidelines}, booktitle={Americas
    Conference on Information Systems (AMCIS)}, author={Brennig, Katharina and Löhr,
    Bernd and Brock, Jonathan and Reineke, Malte Fabian and Bartelheimer, Christian},
    year={2024} }'
  chicago: 'Brennig, Katharina, Bernd Löhr, Jonathan Brock, Malte Fabian Reineke,
    and Christian Bartelheimer. “Maximizing the Impact of Process Mining Research:
    Four Strategic Guidelines.” In <i>Americas Conference on Information Systems (AMCIS)</i>,
    2024.'
  ieee: 'K. Brennig, B. Löhr, J. Brock, M. F. Reineke, and C. Bartelheimer, “Maximizing
    the Impact of Process Mining Research: Four Strategic Guidelines,” presented at
    the 30th Americas Conference on Information Systems (AMCIS), 2024.'
  mla: 'Brennig, Katharina, et al. “Maximizing the Impact of Process Mining Research:
    Four Strategic Guidelines.” <i>Americas Conference on Information Systems (AMCIS)</i>,
    2024.'
  short: 'K. Brennig, B. Löhr, J. Brock, M.F. Reineke, C. Bartelheimer, in: Americas
    Conference on Information Systems (AMCIS), 2024.'
conference:
  name: 30th Americas Conference on Information Systems (AMCIS)
date_created: 2024-06-04T12:36:52Z
date_updated: 2025-12-03T14:12:14Z
department:
- _id: '195'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/amcis2024/dsa/dsa/14/
publication: Americas Conference on Information Systems (AMCIS)
status: public
title: 'Maximizing the Impact of Process Mining Research: Four Strategic Guidelines'
type: conference
user_id: '56760'
year: '2024'
...
---
_id: '62796'
article_number: '11'
author:
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
citation:
  ama: 'Reineke MF, Bartelheimer C. Assessing the impact of organizational culture
    on workarounds: A maturity model. In: <i>AMCIS 2024 TREOs</i>. ; 2024.'
  apa: 'Reineke, M. F., &#38; Bartelheimer, C. (2024). Assessing the impact of organizational
    culture on workarounds: A maturity model. <i>AMCIS 2024 TREOs</i>, Article 11.'
  bibtex: '@inproceedings{Reineke_Bartelheimer_2024, title={Assessing the impact of
    organizational culture on workarounds: A maturity model}, number={11}, booktitle={AMCIS
    2024 TREOs}, author={Reineke, Malte Fabian and Bartelheimer, Christian}, year={2024}
    }'
  chicago: 'Reineke, Malte Fabian, and Christian Bartelheimer. “Assessing the Impact
    of Organizational Culture on Workarounds: A Maturity Model.” In <i>AMCIS 2024
    TREOs</i>, 2024.'
  ieee: 'M. F. Reineke and C. Bartelheimer, “Assessing the impact of organizational
    culture on workarounds: A maturity model,” Salt Lake City, Utah, USA, 2024.'
  mla: 'Reineke, Malte Fabian, and Christian Bartelheimer. “Assessing the Impact of
    Organizational Culture on Workarounds: A Maturity Model.” <i>AMCIS 2024 TREOs</i>,
    11, 2024.'
  short: 'M.F. Reineke, C. Bartelheimer, in: AMCIS 2024 TREOs, 2024.'
conference:
  location: Salt Lake City, Utah, USA
date_created: 2025-12-03T14:07:18Z
date_updated: 2025-12-03T14:08:49Z
department:
- _id: '195'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/treos_amcis2024/11/
publication: AMCIS 2024 TREOs
status: public
title: 'Assessing the impact of organizational culture on workarounds: A maturity
  model'
type: conference
user_id: '60641'
year: '2024'
...
---
_id: '60476'
article_number: '129241'
author:
- first_name: Christian
  full_name: Henrichs, Christian
  last_name: Henrichs
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Marie-Luise
  full_name: Hebestreit, Marie-Luise
  last_name: Hebestreit
- first_name: Michael
  full_name: Schmitt, Michael
  last_name: Schmitt
citation:
  ama: Henrichs C, Reineke MF, Hebestreit M-L, Schmitt M. Excited state structure
    of isolated 4-cyanoindole from a combined Franck-Condon and rotational constants
    analysis†. <i>Journal of Molecular Structure</i>. 2020;1223. doi:<a href="https://doi.org/10.1016/j.molstruc.2020.129241">10.1016/j.molstruc.2020.129241</a>
  apa: Henrichs, C., Reineke, M. F., Hebestreit, M.-L., &#38; Schmitt, M. (2020).
    Excited state structure of isolated 4-cyanoindole from a combined Franck-Condon
    and rotational constants analysis†. <i>Journal of Molecular Structure</i>, <i>1223</i>,
    Article 129241. <a href="https://doi.org/10.1016/j.molstruc.2020.129241">https://doi.org/10.1016/j.molstruc.2020.129241</a>
  bibtex: '@article{Henrichs_Reineke_Hebestreit_Schmitt_2020, title={Excited state
    structure of isolated 4-cyanoindole from a combined Franck-Condon and rotational
    constants analysis†}, volume={1223}, DOI={<a href="https://doi.org/10.1016/j.molstruc.2020.129241">10.1016/j.molstruc.2020.129241</a>},
    number={129241}, journal={Journal of Molecular Structure}, publisher={Elsevier
    BV}, author={Henrichs, Christian and Reineke, Malte Fabian and Hebestreit, Marie-Luise
    and Schmitt, Michael}, year={2020} }'
  chicago: Henrichs, Christian, Malte Fabian Reineke, Marie-Luise Hebestreit, and
    Michael Schmitt. “Excited State Structure of Isolated 4-Cyanoindole from a Combined
    Franck-Condon and Rotational Constants Analysis†.” <i>Journal of Molecular Structure</i>
    1223 (2020). <a href="https://doi.org/10.1016/j.molstruc.2020.129241">https://doi.org/10.1016/j.molstruc.2020.129241</a>.
  ieee: 'C. Henrichs, M. F. Reineke, M.-L. Hebestreit, and M. Schmitt, “Excited state
    structure of isolated 4-cyanoindole from a combined Franck-Condon and rotational
    constants analysis†,” <i>Journal of Molecular Structure</i>, vol. 1223, Art. no.
    129241, 2020, doi: <a href="https://doi.org/10.1016/j.molstruc.2020.129241">10.1016/j.molstruc.2020.129241</a>.'
  mla: Henrichs, Christian, et al. “Excited State Structure of Isolated 4-Cyanoindole
    from a Combined Franck-Condon and Rotational Constants Analysis†.” <i>Journal
    of Molecular Structure</i>, vol. 1223, 129241, Elsevier BV, 2020, doi:<a href="https://doi.org/10.1016/j.molstruc.2020.129241">10.1016/j.molstruc.2020.129241</a>.
  short: C. Henrichs, M.F. Reineke, M.-L. Hebestreit, M. Schmitt, Journal of Molecular
    Structure 1223 (2020).
date_created: 2025-07-01T14:22:46Z
date_updated: 2025-08-12T11:19:51Z
doi: 10.1016/j.molstruc.2020.129241
intvolume: '      1223'
language:
- iso: eng
publication: Journal of Molecular Structure
publication_identifier:
  issn:
  - 0022-2860
publication_status: published
publisher: Elsevier BV
status: public
title: Excited state structure of isolated 4-cyanoindole from a combined Franck-Condon
  and rotational constants analysis†
type: journal_article
user_id: '60641'
volume: 1223
year: '2020'
...