[{"year":"2026","citation":{"chicago":"Heiden, Philipp zur, Haya Halimeh, Philipp Hansmeier, Christian Vorbohle, Maike Althaus, Daniel Beverungen, Dennis Kundisch, and Oliver Müller. “Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector.” <i>Communications of the Association for Information Systems</i>, n.d.","ieee":"P. zur Heiden <i>et al.</i>, “Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector,” <i>Communications of the Association for Information Systems</i>.","ama":"zur Heiden P, Halimeh H, Hansmeier P, et al. Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector. <i>Communications of the Association for Information Systems</i>.","apa":"zur Heiden, P., Halimeh, H., Hansmeier, P., Vorbohle, C., Althaus, M., Beverungen, D., Kundisch, D., &#38; Müller, O. (n.d.). Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector. <i>Communications of the Association for Information Systems</i>.","mla":"zur Heiden, Philipp, et al. “Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector.” <i>Communications of the Association for Information Systems</i>.","bibtex":"@article{zur Heiden_Halimeh_Hansmeier_Vorbohle_Althaus_Beverungen_Kundisch_Müller, title={Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector}, journal={Communications of the Association for Information Systems}, author={zur Heiden, Philipp and Halimeh, Haya and Hansmeier, Philipp and Vorbohle, Christian and Althaus, Maike and Beverungen, Daniel and Kundisch, Dennis and Müller, Oliver} }","short":"P. zur Heiden, H. Halimeh, P. Hansmeier, C. Vorbohle, M. Althaus, D. Beverungen, D. Kundisch, O. Müller, Communications of the Association for Information Systems (n.d.)."},"publication_status":"accepted","title":"Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector","date_updated":"2026-03-27T08:24:49Z","author":[{"id":"64394","full_name":"zur Heiden, Philipp","last_name":"zur Heiden","first_name":"Philipp"},{"first_name":"Haya","last_name":"Halimeh","full_name":"Halimeh, Haya","id":"87673"},{"first_name":"Philipp","last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp"},{"first_name":"Christian","last_name":"Vorbohle","full_name":"Vorbohle, Christian","id":"29951"},{"last_name":"Althaus","full_name":"Althaus, Maike","id":"61896","first_name":"Maike"},{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"},{"full_name":"Kundisch, Dennis","id":"21117","last_name":"Kundisch","first_name":"Dennis"},{"last_name":"Müller","full_name":"Müller, Oliver","id":"72849","first_name":"Oliver"}],"date_created":"2026-03-24T13:31:24Z","status":"public","type":"journal_article","publication":"Communications of the Association for Information Systems","language":[{"iso":"eng"}],"project":[{"_id":"160","name":"DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur"}],"_id":"65105","user_id":"16205","department":[{"_id":"276"},{"_id":"526"},{"_id":"196"}]},{"status":"public","abstract":[{"lang":"eng","text":"Traditional dyadic customer-provider interactions are being shifted to polyadic interactions involving diverse participants in digital service ecosystems. Especially, artificial intelligence (AI) is increasingly integrated into these ecosystems, so that they comprise non-human participants (e.g., AI-based chatbots)—fundamentally altering the nature of value (co-)creation. While existing literature examines human-to-human interactions, knowledge of service interactions between human actors and AI-based systems is still underexplored. To address this research gap, we develop a taxonomy, comprising six iterations, that explores the peculiarities of AI as either a resource or a (non-human) agent in digital service ecosystems. We evaluate our taxonomy using a multiple case study and derive the four archetypes of AI in digital service ecosystems: (1) discriminative experience enhancer, (2) protective ecosystem orchestrator, (3) ecosystem innovation companion, and (4) personalized service composer. Our results extend the knowledge on service science by showing how AI-based systems—discriminative or generative, and focusing on the interaction in the ecosystem or the individual service encounter—assume the role of resources and non-human agents. Researchers and practitioners can utilize our results to augment their ecosystems with AI.</jats:p>"}],"publication":"Electronic Markets","type":"journal_article","language":[{"iso":"eng"}],"article_number":"22","user_id":"55603","_id":"64863","intvolume":"        36","citation":{"apa":"Hansmeier, P., Schäfer, J. M., &#38; zur Heiden, P. (2026). Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes. <i>Electronic Markets</i>, <i>36</i>(1), Article 22. <a href=\"https://doi.org/10.1007/s12525-026-00879-y\">https://doi.org/10.1007/s12525-026-00879-y</a>","ama":"Hansmeier P, Schäfer JM, zur Heiden P. Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes. <i>Electronic Markets</i>. 2026;36(1). doi:<a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>","short":"P. Hansmeier, J.M. Schäfer, P. zur Heiden, Electronic Markets 36 (2026).","bibtex":"@article{Hansmeier_Schäfer_zur Heiden_2026, title={Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes}, volume={36}, DOI={<a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>}, number={122}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Hansmeier, Philipp and Schäfer, Jannika Marie and zur Heiden, Philipp}, year={2026} }","mla":"Hansmeier, Philipp, et al. “Artificial Intelligence in Digital Service Ecosystems—Towards a Taxonomy and Archetypes.” <i>Electronic Markets</i>, vol. 36, no. 1, 22, Springer Science and Business Media LLC, 2026, doi:<a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>.","ieee":"P. Hansmeier, J. M. Schäfer, and P. zur Heiden, “Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes,” <i>Electronic Markets</i>, vol. 36, no. 1, Art. no. 22, 2026, doi: <a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>.","chicago":"Hansmeier, Philipp, Jannika Marie Schäfer, and Philipp zur Heiden. “Artificial Intelligence in Digital Service Ecosystems—Towards a Taxonomy and Archetypes.” <i>Electronic Markets</i> 36, no. 1 (2026). <a href=\"https://doi.org/10.1007/s12525-026-00879-y\">https://doi.org/10.1007/s12525-026-00879-y</a>."},"year":"2026","issue":"1","publication_identifier":{"issn":["1019-6781","1422-8890"]},"publication_status":"published","doi":"10.1007/s12525-026-00879-y","main_file_link":[{"url":"https://link.springer.com/article/10.1007/s12525-026-00879-y"}],"title":"Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes","volume":36,"author":[{"first_name":"Philipp","full_name":"Hansmeier, Philipp","id":"55603","last_name":"Hansmeier"},{"last_name":"Schäfer","full_name":"Schäfer, Jannika Marie","id":"74374","first_name":"Jannika Marie"},{"first_name":"Philipp","last_name":"zur Heiden","id":"64394","full_name":"zur Heiden, Philipp"}],"date_created":"2026-03-07T12:45:48Z","date_updated":"2026-03-28T12:53:22Z","publisher":"Springer Science and Business Media LLC"},{"publication_status":"accepted","has_accepted_license":"1","citation":{"ama":"Skolik AM, zur Heiden P, Donner JAT, Priefer J. Igniting Knowledge Management for Assistance Systems in Maintenance: A Method for Knowledge Gathering. <i>ECIS 2025 Proceedings</i>. 2.","ieee":"A. M. Skolik, P. zur Heiden, J. A. T. Donner, and J. Priefer, “Igniting Knowledge Management for Assistance Systems in Maintenance: A Method for Knowledge Gathering,” <i>ECIS 2025 Proceedings</i>, vol. 2.","chicago":"Skolik, Alexander Marcus, Philipp zur Heiden, Johannes Aurelius Tamino Donner, and Jennifer Priefer. “Igniting Knowledge Management for Assistance Systems in Maintenance: A Method for Knowledge Gathering.” <i>ECIS 2025 Proceedings</i> 2 (n.d.).","apa":"Skolik, A. M., zur Heiden, P., Donner, J. A. T., &#38; Priefer, J. (n.d.). Igniting Knowledge Management for Assistance Systems in Maintenance: A Method for Knowledge Gathering. <i>ECIS 2025 Proceedings</i>, <i>2</i>.","short":"A.M. Skolik, P. zur Heiden, J.A.T. Donner, J. Priefer, ECIS 2025 Proceedings 2 (n.d.).","bibtex":"@article{Skolik_zur Heiden_Donner_Priefer, title={Igniting Knowledge Management for Assistance Systems in Maintenance: A Method for Knowledge Gathering}, volume={2}, journal={ECIS 2025 Proceedings}, author={Skolik, Alexander Marcus and zur Heiden, Philipp and Donner, Johannes Aurelius Tamino and Priefer, Jennifer} }","mla":"Skolik, Alexander Marcus, et al. “Igniting Knowledge Management for Assistance Systems in Maintenance: A Method for Knowledge Gathering.” <i>ECIS 2025 Proceedings</i>, vol. 2."},"intvolume":"         2","oa":"1","date_updated":"2026-01-29T15:27:30Z","author":[{"id":"92908","full_name":"Skolik, Alexander Marcus","last_name":"Skolik","orcid":"0009-0006-2519-1765","first_name":"Alexander Marcus"},{"first_name":"Philipp","full_name":"zur Heiden, Philipp","id":"64394","last_name":"zur Heiden"},{"last_name":"Donner","orcid":"0009-0007-4757-4393","id":"72054","full_name":"Donner, Johannes Aurelius Tamino","first_name":"Johannes Aurelius Tamino"},{"id":"82872","full_name":"Priefer, Jennifer","last_name":"Priefer","first_name":"Jennifer"}],"volume":2,"main_file_link":[{"url":"https://aisel.aisnet.org/ecis2025/ent_system/ent_system/2/"}],"conference":{"location":"Amman, Jordan","name":"Thirty-Third European Conference on Information Systems (ECIS 2025)"},"type":"journal_article","status":"public","_id":"60017","user_id":"92908","department":[{"_id":"876"},{"_id":"321"},{"_id":"526"},{"_id":"534"}],"article_type":"original","file_date_updated":"2026-01-29T15:27:29Z","quality_controlled":"1","year":"2025","date_created":"2025-05-22T09:17:51Z","title":"Igniting Knowledge Management for Assistance Systems in Maintenance: A Method for Knowledge Gathering","publication":"ECIS 2025 Proceedings","file":[{"file_size":721701,"access_level":"open_access","file_id":"63634","file_name":"Igniting Knowledge Management for Assistance Systems in Maintenance.pdf","date_updated":"2026-01-29T15:27:29Z","creator":"askolik","date_created":"2026-01-15T15:21:39Z","relation":"main_file","content_type":"application/pdf"}],"ddc":["006"],"language":[{"iso":"eng"}]},{"type":"conference","publication":"Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)","status":"public","_id":"61378","user_id":"55603","language":[{"iso":"eng"}],"quality_controlled":"1","year":"2025","citation":{"mla":"Hansmeier, Philipp, et al. “Service Innovation through Data Ecosystems – Designing a Recombinant Method.” <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>, 2025.","bibtex":"@inproceedings{Hansmeier_zur Heiden_Beverungen_2025, title={Service Innovation through Data Ecosystems – Designing a Recombinant Method}, booktitle={Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)}, author={Hansmeier, Philipp and zur Heiden, Philipp and Beverungen, Daniel}, year={2025} }","short":"P. Hansmeier, P. zur Heiden, D. Beverungen, in: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25), 2025.","apa":"Hansmeier, P., zur Heiden, P., &#38; Beverungen, D. (2025). Service Innovation through Data Ecosystems – Designing a Recombinant Method. <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>.","ama":"Hansmeier P, zur Heiden P, Beverungen D. Service Innovation through Data Ecosystems – Designing a Recombinant Method. In: <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>. ; 2025.","chicago":"Hansmeier, Philipp, Philipp zur Heiden, and Daniel Beverungen. “Service Innovation through Data Ecosystems – Designing a Recombinant Method.” In <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>, 2025.","ieee":"P. Hansmeier, P. zur Heiden, and D. Beverungen, “Service Innovation through Data Ecosystems – Designing a Recombinant Method,” 2025."},"jel":["L86"],"date_updated":"2025-12-04T12:05:38Z","author":[{"first_name":"Philipp","id":"55603","full_name":"Hansmeier, Philipp","last_name":"Hansmeier"},{"first_name":"Philipp","last_name":"zur Heiden","id":"64394","full_name":"zur Heiden, Philipp"},{"first_name":"Daniel","full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen"}],"date_created":"2025-09-19T09:13:04Z","title":"Service Innovation through Data Ecosystems – Designing a Recombinant Method"},{"title":"Preserving Sovereignty and Privacy for Personalization: Designing a Federated Recommendation System for Data Spaces","doi":"10.1109/cbi68102.2025.00019","main_file_link":[{"open_access":"1"}],"oa":"1","publisher":"IEEE","date_updated":"2026-01-07T13:49:45Z","author":[{"id":"87673","full_name":"Halimeh, Haya","last_name":"Halimeh","first_name":"Haya"},{"full_name":"zur Heiden, Philipp","id":"64394","last_name":"zur Heiden","first_name":"Philipp"}],"date_created":"2026-01-07T13:34:02Z","year":"2025","citation":{"mla":"Halimeh, Haya, and Philipp zur Heiden. “Preserving Sovereignty and Privacy for Personalization: Designing a Federated Recommendation System for Data Spaces.” <i>2025 27th International Conference on Business Informatics (CBI)</i>, IEEE, 2025, doi:<a href=\"https://doi.org/10.1109/cbi68102.2025.00019\">10.1109/cbi68102.2025.00019</a>.","short":"H. Halimeh, P. zur Heiden, in: 2025 27th International Conference on Business Informatics (CBI), IEEE, 2025.","bibtex":"@inproceedings{Halimeh_zur Heiden_2025, title={Preserving Sovereignty and Privacy for Personalization: Designing a Federated Recommendation System for Data Spaces}, DOI={<a href=\"https://doi.org/10.1109/cbi68102.2025.00019\">10.1109/cbi68102.2025.00019</a>}, booktitle={2025 27th International Conference on Business Informatics (CBI)}, publisher={IEEE}, author={Halimeh, Haya and zur Heiden, Philipp}, year={2025} }","apa":"Halimeh, H., &#38; zur Heiden, P. (2025). Preserving Sovereignty and Privacy for Personalization: Designing a Federated Recommendation System for Data Spaces. <i>2025 27th International Conference on Business Informatics (CBI)</i>. <a href=\"https://doi.org/10.1109/cbi68102.2025.00019\">https://doi.org/10.1109/cbi68102.2025.00019</a>","ieee":"H. Halimeh and P. zur Heiden, “Preserving Sovereignty and Privacy for Personalization: Designing a Federated Recommendation System for Data Spaces,” 2025, doi: <a href=\"https://doi.org/10.1109/cbi68102.2025.00019\">10.1109/cbi68102.2025.00019</a>.","chicago":"Halimeh, Haya, and Philipp zur Heiden. “Preserving Sovereignty and Privacy for Personalization: Designing a Federated Recommendation System for Data Spaces.” In <i>2025 27th International Conference on Business Informatics (CBI)</i>. IEEE, 2025. <a href=\"https://doi.org/10.1109/cbi68102.2025.00019\">https://doi.org/10.1109/cbi68102.2025.00019</a>.","ama":"Halimeh H, zur Heiden P. Preserving Sovereignty and Privacy for Personalization: Designing a Federated Recommendation System for Data Spaces. In: <i>2025 27th International Conference on Business Informatics (CBI)</i>. IEEE; 2025. doi:<a href=\"https://doi.org/10.1109/cbi68102.2025.00019\">10.1109/cbi68102.2025.00019</a>"},"publication_status":"published","language":[{"iso":"eng"}],"_id":"63523","department":[{"_id":"195"},{"_id":"196"}],"user_id":"87673","abstract":[{"text":"Data spaces have become a strategic pillar of Europe's digital agenda, enabling sovereign, legally compliant data sharing within decentralized ecosystems. As data space initiatives evolve, personalized recommendations are increasingly recognized as key use cases. However, traditional recommendation approaches typically rely on centralized aggregation of user behavior data-directly conflicting with the core ethos of data spaces: sovereignty, privacy, and trust. Federated recommendation systems offer a promising alternative by training models locally and exchanging only intermediate parameters to build a global model. Despite this potential, the integration of federated recommendation techniques and data space architectures remains largely underexplored in research and practice. This paper addresses this gap by designing and evaluating a prototype of a federated recommendation system specifically tailored for data spaces and compliant with their underlying infrastructure. Our findings highlight the viability of developing privacy-preserving, collaborative recommendation systems within data spaces, and contribute to the broader adoption of AI across these emerging ecosystems.","lang":"eng"}],"status":"public","publication":"2025 27th International Conference on Business Informatics (CBI)","type":"conference"},{"author":[{"first_name":"Maike","id":"61896","full_name":"Althaus, Maike","last_name":"Althaus"},{"full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen","first_name":"Daniel"},{"first_name":"Beate","id":"58896","full_name":"Flath, Beate","orcid":"https://orcid.org/0000-0002-1648-0796","last_name":"Flath"},{"id":"87673","full_name":"Halimeh, Haya","last_name":"Halimeh","first_name":"Haya"},{"first_name":"Philipp","last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp"},{"first_name":"Philipp","id":"64394","full_name":"zur Heiden, Philipp","last_name":"zur Heiden"},{"full_name":"Kundisch, Dennis","id":"21117","last_name":"Kundisch","first_name":"Dennis"},{"last_name":"Müller","id":"50286","full_name":"Müller, Michelle","first_name":"Michelle"},{"first_name":"Oliver","last_name":"Müller","full_name":"Müller, Oliver","id":"72849"},{"last_name":"Oberthür","full_name":"Oberthür, Simon","id":"383","first_name":"Simon"},{"first_name":"Christian","full_name":"Vorbohle, Christian","id":"29951","last_name":"Vorbohle"},{"first_name":"Maryam","last_name":"Momen Pour Tafreshi","full_name":"Momen Pour Tafreshi, Maryam"},{"full_name":"Mauß, Sebastian","last_name":"Mauß","first_name":"Sebastian"},{"full_name":"Mücke, Alina","last_name":"Mücke","first_name":"Alina"},{"first_name":"Jörg","full_name":"Müller, Jörg","last_name":"Müller"},{"last_name":"Peter","full_name":"Peter, Malte","first_name":"Malte"},{"last_name":"Schmitt-Chandon","full_name":"Schmitt-Chandon, Ariane","first_name":"Ariane"},{"full_name":"Sellerberg, Kerstin","last_name":"Sellerberg","first_name":"Kerstin"},{"first_name":"Moritz","full_name":"Steinhäuser, Moritz","last_name":"Steinhäuser"}],"date_created":"2025-12-10T15:50:35Z","date_updated":"2026-01-07T13:41:32Z","title":"Positionspapier Use Case 1: Vernetzte Kulturplattformen","publication_status":"published","citation":{"apa":"Althaus, M., Beverungen, D., Flath, B., Halimeh, H., Hansmeier, P., zur Heiden, P., Kundisch, D., Müller, M., Müller, O., Oberthür, S., Vorbohle, C., Momen Pour Tafreshi, M., Mauß, S., Mücke, A., Müller, J., Peter, M., Schmitt-Chandon, A., Sellerberg, K., &#38; Steinhäuser, M. (2025). <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>.","mla":"Althaus, Maike, et al. <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>. 2025.","bibtex":"@book{Althaus_Beverungen_Flath_Halimeh_Hansmeier_zur Heiden_Kundisch_Müller_Müller_Oberthür_et al._2025, place={Universität Paderborn, SICP}, title={Positionspapier Use Case 1: Vernetzte Kulturplattformen}, author={Althaus, Maike and Beverungen, Daniel and Flath, Beate and Halimeh, Haya and Hansmeier, Philipp and zur Heiden, Philipp and Kundisch, Dennis and Müller, Michelle and Müller, Oliver and Oberthür, Simon and et al.}, year={2025} }","short":"M. Althaus, D. Beverungen, B. Flath, H. Halimeh, P. Hansmeier, P. zur Heiden, D. Kundisch, M. Müller, O. Müller, S. Oberthür, C. Vorbohle, M. Momen Pour Tafreshi, S. Mauß, A. Mücke, J. Müller, M. Peter, A. Schmitt-Chandon, K. Sellerberg, M. Steinhäuser, Positionspapier Use Case 1: Vernetzte Kulturplattformen, Universität Paderborn, SICP, 2025.","ama":"Althaus M, Beverungen D, Flath B, et al. <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>.; 2025.","ieee":"M. Althaus <i>et al.</i>, <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>. Universität Paderborn, SICP, 2025.","chicago":"Althaus, Maike, Daniel Beverungen, Beate Flath, Haya Halimeh, Philipp Hansmeier, Philipp zur Heiden, Dennis Kundisch, et al. <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>. Universität Paderborn, SICP, 2025."},"place":"Universität Paderborn, SICP","year":"2025","department":[{"_id":"276"},{"_id":"526"},{"_id":"196"},{"_id":"735"}],"user_id":"87673","_id":"63026","project":[{"_id":"160","name":"DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur"}],"language":[{"iso":"ger"}],"type":"working_paper","status":"public"},{"doi":"10.1365/s40702-024-01074-3","title":"Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model","author":[{"last_name":"zur Heiden","full_name":"zur Heiden, Philipp","id":"64394","first_name":"Philipp"},{"first_name":"Sascha Benjamin","last_name":"Kaltenpoth","id":"50640","full_name":"Kaltenpoth, Sascha Benjamin"}],"date_created":"2024-05-24T13:36:55Z","date_updated":"2024-08-16T11:05:12Z","publisher":"Springer Fachmedien Wiesbaden GmbH","citation":{"bibtex":"@article{zur Heiden_Kaltenpoth_2024, title={Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model}, DOI={<a href=\"https://doi.org/10.1365/s40702-024-01074-3\">10.1365/s40702-024-01074-3</a>}, journal={HMD Praxis der Wirtschaftsinformatik}, publisher={Springer Fachmedien Wiesbaden GmbH}, author={zur Heiden, Philipp and Kaltenpoth, Sascha Benjamin}, year={2024} }","mla":"zur Heiden, Philipp, and Sascha Benjamin Kaltenpoth. “Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model.” <i>HMD Praxis der Wirtschaftsinformatik</i>, Springer Fachmedien Wiesbaden GmbH, 2024, doi:<a href=\"https://doi.org/10.1365/s40702-024-01074-3\">10.1365/s40702-024-01074-3</a>.","short":"P. zur Heiden, S.B. Kaltenpoth, HMD Praxis der Wirtschaftsinformatik (2024).","apa":"zur Heiden, P., &#38; Kaltenpoth, S. B. (2024). Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model. <i>HMD Praxis der Wirtschaftsinformatik</i>. <a href=\"https://doi.org/10.1365/s40702-024-01074-3\">https://doi.org/10.1365/s40702-024-01074-3</a>","ama":"zur Heiden P, Kaltenpoth SB. Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model. <i>HMD Praxis der Wirtschaftsinformatik</i>. Published online 2024. doi:<a href=\"https://doi.org/10.1365/s40702-024-01074-3\">10.1365/s40702-024-01074-3</a>","chicago":"Heiden, Philipp zur, and Sascha Benjamin Kaltenpoth. “Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model.” <i>HMD Praxis der Wirtschaftsinformatik</i>, 2024. <a href=\"https://doi.org/10.1365/s40702-024-01074-3\">https://doi.org/10.1365/s40702-024-01074-3</a>.","ieee":"P. zur Heiden and S. B. Kaltenpoth, “Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model,” <i>HMD Praxis der Wirtschaftsinformatik</i>, 2024, doi: <a href=\"https://doi.org/10.1365/s40702-024-01074-3\">10.1365/s40702-024-01074-3</a>."},"year":"2024","publication_status":"published","publication_identifier":{"issn":["1436-3011","2198-2775"]},"language":[{"iso":"ger"}],"user_id":"64394","_id":"54446","status":"public","abstract":[{"lang":"eng","text":"<jats:title>Zusammenfassung</jats:title><jats:p>Verteilnetzbetreiber in Deutschland stehen vor großen Herausforderungen bei dem Management ihres unternehmensspezifischen Wissens: Mitarbeiterengpässe durch den demographischen Wandel, Wissen ist nur implizit vorhanden und nicht in Wissensmanagementsystemen digitalisiert, teilweise gibt es gar keine Wissensmanagementsysteme oder Konzepte und das Verteilnetz wird immer komplexer. Verbunden mit zunehmender Belastung von zentralen Komponenten im Verteilnetz durch die Energiewende bedarf es neuer Lösungen, besonders für die wissensintensiven Wartungs- und Instandhaltungsprozesse. Generative Artificial Intelligence als aufstrebende Technologie, insb. durch Large Language Models, zeigt hier erste Erfolge für die Anleitung, Entscheidungsunterstützung und den Wissenstransfer. Aufbauend auf dem Design Science Research Forschungsparadigma wird in diesem Beitrag ein ganzheitlicher Ansatz des Wissensmanagements konzipiert, welcher als zentrale Komponente auf einem Assistenzsystem basiert. Ein Large Language Model generiert Hilfestellungen für Netzmonteure während der Wartung und Instandhaltung auf Basis von Anleitungen. Neben der Konzeption zeigt dieser Beitrag auch die erarbeitete Strategie zur Demonstration und zukünftigen Evaluation der Ergebnisse. Der Beitrag liefert ein für Verteilnetzbetreiber neuartiges Konzept Large Language Model basierter Assistenzsysteme zum Wissensmanagement und zeigt zudem nachgelagerte Schritte auf, die vor einer Markteinführung notwendig sind.</jats:p>"}],"type":"journal_article","publication":"HMD Praxis der Wirtschaftsinformatik"},{"_id":"55500","project":[{"call_identifier":"7. Energieforschungsprogramm, Förderbereich \"Digitalisierung der Energiewende\"","grant_number":"03E16090E","_id":"650","name":"AProSys: AProSys -KI-gestützte Assistenz- und Prognosesysteme für den nachhaltigen Einsatz in der intelligenten Verteilnetztechnik"}],"user_id":"64394","language":[{"iso":"eng"}],"publication":"IEEE Access","type":"journal_article","status":"public","publisher":"Institute of Electrical and Electronics Engineers (IEEE)","date_updated":"2024-08-16T11:04:56Z","date_created":"2024-08-05T05:54:36Z","author":[{"full_name":"Gitzel, Ralf","last_name":"Gitzel","first_name":"Ralf"},{"first_name":"Martin","last_name":"Hoffmann","full_name":"Hoffmann, Martin"},{"first_name":"Philipp","id":"64394","full_name":"zur Heiden, Philipp","last_name":"zur Heiden"},{"orcid":"0009-0006-2519-1765","last_name":"Skolik","full_name":"Skolik, Alexander Marcus","id":"92908","first_name":"Alexander Marcus"},{"full_name":"Kaltenpoth, Sascha Benjamin","id":"50640","last_name":"Kaltenpoth","first_name":"Sascha Benjamin"},{"last_name":"Müller","full_name":"Müller, Oliver","id":"72849","first_name":"Oliver"},{"full_name":"Kanak, Cansu","last_name":"Kanak","first_name":"Cansu"},{"last_name":"Kandiah","full_name":"Kandiah, Kajan","first_name":"Kajan"},{"first_name":"Max-Ferdinand","full_name":"Stroh, Max-Ferdinand","last_name":"Stroh"},{"last_name":"Boos","full_name":"Boos, Wolfgang","first_name":"Wolfgang"},{"full_name":"Zajadatz, Maurizio","last_name":"Zajadatz","first_name":"Maurizio"},{"full_name":"Suriyah, Michael","last_name":"Suriyah","first_name":"Michael"},{"full_name":"Leibfried, Thomas","last_name":"Leibfried","first_name":"Thomas"},{"first_name":"Dhruv Suresh","last_name":"Singhal","full_name":"Singhal, Dhruv Suresh"},{"first_name":"Moritz","last_name":"Bürger","full_name":"Bürger, Moritz"},{"full_name":"Hunting, Dennis","last_name":"Hunting","first_name":"Dennis"},{"last_name":"Rehmer","full_name":"Rehmer, Alexander","first_name":"Alexander"},{"full_name":"Boyaci, Aydin","last_name":"Boyaci","first_name":"Aydin"}],"title":"Towards Cognitive Assistance and Prognosis Systems in Power Distribution Grids – Open Issues, Suitable Technologies, and Implementation Concepts","doi":"10.1109/access.2024.3437195","publication_identifier":{"issn":["2169-3536"]},"publication_status":"published","year":"2024","page":"1-1","citation":{"short":"R. Gitzel, M. Hoffmann, P. zur Heiden, A.M. Skolik, S.B. Kaltenpoth, O. Müller, C. Kanak, K. Kandiah, M.-F. Stroh, W. Boos, M. Zajadatz, M. Suriyah, T. Leibfried, D.S. Singhal, M. Bürger, D. Hunting, A. Rehmer, A. Boyaci, IEEE Access (2024) 1–1.","bibtex":"@article{Gitzel_Hoffmann_zur Heiden_Skolik_Kaltenpoth_Müller_Kanak_Kandiah_Stroh_Boos_et al._2024, title={Towards Cognitive Assistance and Prognosis Systems in Power Distribution Grids – Open Issues, Suitable Technologies, and Implementation Concepts}, DOI={<a href=\"https://doi.org/10.1109/access.2024.3437195\">10.1109/access.2024.3437195</a>}, journal={IEEE Access}, publisher={Institute of Electrical and Electronics Engineers (IEEE)}, author={Gitzel, Ralf and Hoffmann, Martin and zur Heiden, Philipp and Skolik, Alexander Marcus and Kaltenpoth, Sascha Benjamin and Müller, Oliver and Kanak, Cansu and Kandiah, Kajan and Stroh, Max-Ferdinand and Boos, Wolfgang and et al.}, year={2024}, pages={1–1} }","mla":"Gitzel, Ralf, et al. “Towards Cognitive Assistance and Prognosis Systems in Power Distribution Grids – Open Issues, Suitable Technologies, and Implementation Concepts.” <i>IEEE Access</i>, Institute of Electrical and Electronics Engineers (IEEE), 2024, pp. 1–1, doi:<a href=\"https://doi.org/10.1109/access.2024.3437195\">10.1109/access.2024.3437195</a>.","apa":"Gitzel, R., Hoffmann, M., zur Heiden, P., Skolik, A. M., Kaltenpoth, S. B., Müller, O., Kanak, C., Kandiah, K., Stroh, M.-F., Boos, W., Zajadatz, M., Suriyah, M., Leibfried, T., Singhal, D. S., Bürger, M., Hunting, D., Rehmer, A., &#38; Boyaci, A. (2024). Towards Cognitive Assistance and Prognosis Systems in Power Distribution Grids – Open Issues, Suitable Technologies, and Implementation Concepts. <i>IEEE Access</i>, 1–1. <a href=\"https://doi.org/10.1109/access.2024.3437195\">https://doi.org/10.1109/access.2024.3437195</a>","chicago":"Gitzel, Ralf, Martin Hoffmann, Philipp zur Heiden, Alexander Marcus Skolik, Sascha Benjamin Kaltenpoth, Oliver Müller, Cansu Kanak, et al. “Towards Cognitive Assistance and Prognosis Systems in Power Distribution Grids – Open Issues, Suitable Technologies, and Implementation Concepts.” <i>IEEE Access</i>, 2024, 1–1. <a href=\"https://doi.org/10.1109/access.2024.3437195\">https://doi.org/10.1109/access.2024.3437195</a>.","ieee":"R. Gitzel <i>et al.</i>, “Towards Cognitive Assistance and Prognosis Systems in Power Distribution Grids – Open Issues, Suitable Technologies, and Implementation Concepts,” <i>IEEE Access</i>, pp. 1–1, 2024, doi: <a href=\"https://doi.org/10.1109/access.2024.3437195\">10.1109/access.2024.3437195</a>.","ama":"Gitzel R, Hoffmann M, zur Heiden P, et al. Towards Cognitive Assistance and Prognosis Systems in Power Distribution Grids – Open Issues, Suitable Technologies, and Implementation Concepts. <i>IEEE Access</i>. Published online 2024:1-1. doi:<a href=\"https://doi.org/10.1109/access.2024.3437195\">10.1109/access.2024.3437195</a>"}},{"type":"journal_article","publication":"HMD Praxis der Wirtschaftsinformatik","abstract":[{"text":"<jats:title>Zusammenfassung</jats:title><jats:p>Die zunehmende Relevanz von Low- und No-Code-Anwendungen in Wissenschaft und Praxis ist darauf zurückzuführen, dass sie Unternehmen die Automatisierung von Prozessen und Aktivitäten trotz begrenzter IT-Kenntnisse ermöglichen. Dies ist von besonderer Bedeutung, da zahlreiche Unternehmen mit Herausforderungen wie dem Fachkräftemangel sowie einer alternden Belegschaft konfrontiert sind. Low- und No-Code-Anwendungen weisen ein beachtliches Potenzial auf, Automatisierungen erfolgreich trotz limitierter Ressourcen umzusetzen. Im Rahmen einer Fallstudie in einem Unternehmen der Energiebranche wurde untersucht, welche Herausforderungen die Implementierung von Low- und No-Code-Anwendungen mit sich bringt und wie diesen begegnet werden kann. Aus den Erkenntnissen wurden vier Erfolgsfaktoren abgeleitet, die für andere Unternehmen als Grundlage dienen können, um die Entwicklung von Low- und No-Code-Automatisierungen erfolgreich umzusetzen. (1) Ein Minimum Viable Product stärkt das Verständnis von LCNC-Plattformen. (2) Die Modularisierung von Entwicklungsaufgaben können zu einer ressourceneffizienteren Entwicklung führen. (3) Nebenprodukte der Entwicklung können fortlaufend Automatisierungsprojekte fördern. (4) Vorzeitige Releases in Livesystemen liefern wertvolle Verbesserungsvorschläge.</jats:p>","lang":"eng"}],"status":"public","_id":"55622","user_id":"92908","language":[{"iso":"ger"}],"publication_status":"published","publication_identifier":{"issn":["1436-3011","2198-2775"]},"year":"2024","citation":{"mla":"Skolik, Alexander Marcus, et al. “Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets.” <i>HMD Praxis der Wirtschaftsinformatik</i>, Springer Fachmedien Wiesbaden GmbH, 2024, doi:<a href=\"https://doi.org/10.1365/s40702-024-01101-3\">10.1365/s40702-024-01101-3</a>.","short":"A.M. Skolik, B. Löhr, P. zur Heiden, C. Bartelheimer, HMD Praxis der Wirtschaftsinformatik (2024).","bibtex":"@article{Skolik_Löhr_zur Heiden_Bartelheimer_2024, title={Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets}, DOI={<a href=\"https://doi.org/10.1365/s40702-024-01101-3\">10.1365/s40702-024-01101-3</a>}, journal={HMD Praxis der Wirtschaftsinformatik}, publisher={Springer Fachmedien Wiesbaden GmbH}, author={Skolik, Alexander Marcus and Löhr, Bernd and zur Heiden, Philipp and Bartelheimer, Christian}, year={2024} }","apa":"Skolik, A. M., Löhr, B., zur Heiden, P., &#38; Bartelheimer, C. (2024). Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets. <i>HMD Praxis der Wirtschaftsinformatik</i>. <a href=\"https://doi.org/10.1365/s40702-024-01101-3\">https://doi.org/10.1365/s40702-024-01101-3</a>","chicago":"Skolik, Alexander Marcus, Bernd Löhr, Philipp zur Heiden, and Christian Bartelheimer. “Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets.” <i>HMD Praxis der Wirtschaftsinformatik</i>, 2024. <a href=\"https://doi.org/10.1365/s40702-024-01101-3\">https://doi.org/10.1365/s40702-024-01101-3</a>.","ieee":"A. M. Skolik, B. Löhr, P. zur Heiden, and C. Bartelheimer, “Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets,” <i>HMD Praxis der Wirtschaftsinformatik</i>, 2024, doi: <a href=\"https://doi.org/10.1365/s40702-024-01101-3\">10.1365/s40702-024-01101-3</a>.","ama":"Skolik AM, Löhr B, zur Heiden P, Bartelheimer C. Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets. <i>HMD Praxis der Wirtschaftsinformatik</i>. Published online 2024. doi:<a href=\"https://doi.org/10.1365/s40702-024-01101-3\">10.1365/s40702-024-01101-3</a>"},"date_updated":"2024-08-16T11:06:18Z","publisher":"Springer Fachmedien Wiesbaden GmbH","date_created":"2024-08-16T11:05:14Z","author":[{"last_name":"Skolik","orcid":"0009-0006-2519-1765","full_name":"Skolik, Alexander Marcus","id":"92908","first_name":"Alexander Marcus"},{"first_name":"Bernd","id":"56760","full_name":"Löhr, Bernd","last_name":"Löhr"},{"first_name":"Philipp","full_name":"zur Heiden, Philipp","id":"64394","last_name":"zur Heiden"},{"first_name":"Christian","full_name":"Bartelheimer, Christian","id":"49160","last_name":"Bartelheimer"}],"title":"Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets","doi":"10.1365/s40702-024-01101-3"},{"date_updated":"2024-11-11T09:50:34Z","volume":71,"author":[{"id":"64394","full_name":"zur Heiden, Philipp","last_name":"zur Heiden","first_name":"Philipp"},{"last_name":"Priefer","id":"82872","full_name":"Priefer, Jennifer","first_name":"Jennifer"},{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"}],"doi":"10.1109/tem.2024.3352819","has_accepted_license":"1","publication_identifier":{"issn":["0018-9391","1558-0040"]},"publication_status":"published","page":"3641-3655","intvolume":"        71","citation":{"chicago":"Heiden, Philipp zur, Jennifer Priefer, and Daniel Beverungen. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.” <i>IEEE Transactions on Engineering Management</i> 71 (2024): 3641–55. <a href=\"https://doi.org/10.1109/tem.2024.3352819\">https://doi.org/10.1109/tem.2024.3352819</a>.","ieee":"P. zur Heiden, J. Priefer, and D. Beverungen, “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System,” <i>IEEE Transactions on Engineering Management</i>, vol. 71, pp. 3641–3655, 2024, doi: <a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>.","ama":"zur Heiden P, Priefer J, Beverungen D. Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System. <i>IEEE Transactions on Engineering Management</i>. 2024;71:3641-3655. doi:<a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>","short":"P. zur Heiden, J. Priefer, D. Beverungen, IEEE Transactions on Engineering Management 71 (2024) 3641–3655.","mla":"zur Heiden, Philipp, et al. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.” <i>IEEE Transactions on Engineering Management</i>, vol. 71, Institute of Electrical and Electronics Engineers (IEEE), 2024, pp. 3641–55, doi:<a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>.","bibtex":"@article{zur Heiden_Priefer_Beverungen_2024, title={Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System}, volume={71}, DOI={<a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>}, journal={IEEE Transactions on Engineering Management}, publisher={Institute of Electrical and Electronics Engineers (IEEE)}, author={zur Heiden, Philipp and Priefer, Jennifer and Beverungen, Daniel}, year={2024}, pages={3641–3655} }","apa":"zur Heiden, P., Priefer, J., &#38; Beverungen, D. (2024). Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System. <i>IEEE Transactions on Engineering Management</i>, <i>71</i>, 3641–3655. <a href=\"https://doi.org/10.1109/tem.2024.3352819\">https://doi.org/10.1109/tem.2024.3352819</a>"},"_id":"50649","project":[{"_id":"651","name":"FLEMING: FLEMING - Flexible Monitoring- und Regelsysteme für die Energie- und Mobilitätswende im Verteilnetz durch Einsatz von Künstlicher Intelligenz","grant_number":"03E16012F"}],"user_id":"82872","article_type":"original","file_date_updated":"2024-04-18T12:26:27Z","type":"journal_article","status":"public","publisher":"Institute of Electrical and Electronics Engineers (IEEE)","date_created":"2024-01-19T11:47:56Z","title":"Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System","quality_controlled":"1","year":"2024","keyword":["Design science research","digital platform","distribution grid","IS design","predictive maintenance","smart services"],"ddc":["620"],"language":[{"iso":"eng"}],"publication":"IEEE Transactions on Engineering Management","abstract":[{"text":"The energy turnaround and the shift towards sustainable mobility threaten the stability of European energy distribution grids due to substantially increasing load fluctuations and power demand. These challenges can critically impact assets in the distribution grid—e.g., switchgears—intensifying the need to plan, conduct, and manage the maintenance of such assets. Predictive maintenance strategies that analyze assets' current and historical condition data have been discussed as promising approaches toward that end. However, the extant research focuses on designing and improving analytical algorithms or information technology (IT) artifacts while not considering how a maintenance service is cocreated by companies with IT. This research article posits that IT and service must be aligned closely, presenting an ensemble artifact comprising a digital industrial platform and a smart service system for predictive maintenance on the distribution grid. The artifact is evaluated by conducting a willingness-to-pay analysis with asset operators, documenting their demand for condition monitoring and predictive maintenance as an integrated solution, although they still struggle with even getting the condition data of their assets. Building on these results, we formalize the knowledge in the form of design principles and implications for managing the maintenance of critical assets in the distribution grid.","lang":"eng"}],"file":[{"content_type":"application/pdf","relation":"main_file","success":1,"creator":"dabe","date_created":"2024-04-18T12:26:27Z","date_updated":"2024-04-18T12:26:27Z","access_level":"closed","file_name":"Predictive_Maintenance_on_the_Energy_Distribution_GridDesign_and_Evaluation_of_a_Digital_Industrial_Platform_in_the_Context_of_a_Smart_Service_System.pdf","file_id":"53570","file_size":4070804}]},{"language":[{"iso":"ger"}],"user_id":"64394","_id":"54447","status":"public","abstract":[{"text":"<jats:title>Zusammenfassung</jats:title><jats:p>Verteilnetzbetreiber in Deutschland stehen vor großen Herausforderungen bei dem Management ihres unternehmensspezifischen Wissens: Mitarbeiterengpässe durch den demographischen Wandel, Wissen ist nur implizit vorhanden und nicht in Wissensmanagementsystemen digitalisiert, teilweise gibt es gar keine Wissensmanagementsysteme oder Konzepte und das Verteilnetz wird immer komplexer. Verbunden mit zunehmender Belastung von zentralen Komponenten im Verteilnetz durch die Energiewende bedarf es neuer Lösungen, besonders für die wissensintensiven Wartungs- und Instandhaltungsprozesse. Generative Artificial Intelligence als aufstrebende Technologie, insb. durch Large Language Models, zeigt hier erste Erfolge für die Anleitung, Entscheidungsunterstützung und den Wissenstransfer. Aufbauend auf dem Design Science Research Forschungsparadigma wird in diesem Beitrag ein ganzheitlicher Ansatz des Wissensmanagements konzipiert, welcher als zentrale Komponente auf einem Assistenzsystem basiert. Ein Large Language Model generiert Hilfestellungen für Netzmonteure während der Wartung und Instandhaltung auf Basis von Anleitungen. Neben der Konzeption zeigt dieser Beitrag auch die erarbeitete Strategie zur Demonstration und zukünftigen Evaluation der Ergebnisse. Der Beitrag liefert ein für Verteilnetzbetreiber neuartiges Konzept Large Language Model basierter Assistenzsysteme zum Wissensmanagement und zeigt zudem nachgelagerte Schritte auf, die vor einer Markteinführung notwendig sind.</jats:p>","lang":"eng"}],"publication":"HMD Praxis der Wirtschaftsinformatik","type":"journal_article","doi":"10.1365/s40702-024-01074-3","title":"Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model","date_created":"2024-05-24T13:38:54Z","author":[{"first_name":"Philipp","last_name":"zur Heiden","full_name":"zur Heiden, Philipp","id":"64394"},{"last_name":"Kaltenpoth","full_name":"Kaltenpoth, Sascha","first_name":"Sascha"}],"publisher":"Springer Fachmedien Wiesbaden GmbH","date_updated":"2024-11-11T09:50:53Z","citation":{"chicago":"Heiden, Philipp zur, and Sascha Kaltenpoth. “Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model.” <i>HMD Praxis der Wirtschaftsinformatik</i>, 2024. <a href=\"https://doi.org/10.1365/s40702-024-01074-3\">https://doi.org/10.1365/s40702-024-01074-3</a>.","ieee":"P. zur Heiden and S. Kaltenpoth, “Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model,” <i>HMD Praxis der Wirtschaftsinformatik</i>, 2024, doi: <a href=\"https://doi.org/10.1365/s40702-024-01074-3\">10.1365/s40702-024-01074-3</a>.","ama":"zur Heiden P, Kaltenpoth S. Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model. <i>HMD Praxis der Wirtschaftsinformatik</i>. Published online 2024. doi:<a href=\"https://doi.org/10.1365/s40702-024-01074-3\">10.1365/s40702-024-01074-3</a>","apa":"zur Heiden, P., &#38; Kaltenpoth, S. (2024). Knowledge Management for Service and Maintenance on the Distribution Grid—Conceptualizing an Assistance System based on a Large Language Model Wissensmanagement für Wartung und Instandhaltung im Verteilnetz – Konzeption eines Assistenzsystems basierend auf einem Large Language Model. <i>HMD Praxis der Wirtschaftsinformatik</i>. <a href=\"https://doi.org/10.1365/s40702-024-01074-3\">https://doi.org/10.1365/s40702-024-01074-3</a>","short":"P. zur Heiden, S. 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MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE . <i>Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)</i>."},"year":"2024"},{"_id":"54453","user_id":"55603","language":[{"iso":"eng"}],"type":"conference","publication":"Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)","status":"public","date_updated":"2025-12-04T12:07:47Z","author":[{"id":"55603","full_name":"Hansmeier, Philipp","last_name":"Hansmeier","first_name":"Philipp"},{"last_name":"zur Heiden","full_name":"zur Heiden, Philipp","id":"64394","first_name":"Philipp"}],"date_created":"2024-05-27T07:35:51Z","title":"CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS ","conference":{"location":"Paphos"},"quality_controlled":"1","related_material":{"link":[{"url":"https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/4/","relation":"confirmation"}]},"year":"2024","citation":{"short":"P. Hansmeier, P. zur Heiden, in: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","bibtex":"@inproceedings{Hansmeier_zur Heiden_2024, title={CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS }, booktitle={Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)}, author={Hansmeier, Philipp and zur Heiden, Philipp}, year={2024} }","mla":"Hansmeier, Philipp, and Philipp zur Heiden. “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS .” <i>Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)</i>, 2024.","apa":"Hansmeier, P., &#38; zur Heiden, P. (2024). CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS . <i>Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)</i>.","ama":"Hansmeier P, zur Heiden P. 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Hansmeier and P. zur Heiden, “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS ,” Paphos, 2024.","chicago":"Hansmeier, Philipp, and Philipp zur Heiden. “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS .” In <i>Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)</i>, 2024."},"jel":["L86"]},{"date_created":"2023-08-11T06:49:48Z","publisher":"Taylor & Francis","title":"Designing digital actor engagement platforms for local high streets: an action design research study","quality_controlled":"1","year":"2023","language":[{"iso":"eng"}],"ddc":["380"],"keyword":["Digital platform","action design research","design principles","actor engagement","engagement platform","location-based advertising"],"publication":"European Journal of Information Systems","file":[{"date_updated":"2024-04-18T12:31:20Z","date_created":"2024-04-18T12:31:20Z","creator":"dabe","file_size":9231007,"file_name":"Designing digital actor engagement platforms for local high streets  an action design research study.pdf","file_id":"53571","access_level":"closed","content_type":"application/pdf","success":1,"relation":"main_file"}],"abstract":[{"lang":"eng","text":"High streets across Europe continue to lose consumers to online retail, leading to business closures and the decline of city centres, impairing cities’ overall liveability. To counter this vicious cycle, our study presents smartmarket2, the first instantiation of a digital actor engagement platform designed specifically for high streets. smartmarket2 enables hybrid online-offline customer journeys by connecting consumers to stores and other high street service providers. In an action design research (ADR) project, we design, implement and evaluate smartmarket2, involving 150 high street operators and 2,300 citizens in three cycles of building, intervention and evaluation. We derive four design principles that contribute prescriptive knowledge on the design of digital actor engagement platforms. Our results reveal that such a platform is able to increase engagement, but that it is subject to actors’ engagement dispositions."}],"author":[{"id":"49160","full_name":"Bartelheimer, Christian","last_name":"Bartelheimer","first_name":"Christian"},{"first_name":"Philipp","full_name":"zur Heiden, Philipp","id":"64394","last_name":"zur Heiden"},{"full_name":"Berendes, Carsten Ingo","id":"53344","last_name":"Berendes","first_name":"Carsten Ingo"},{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"}],"date_updated":"2024-04-18T12:32:21Z","doi":"10.1080/0960085x.2023.2242847","publication_status":"published","has_accepted_license":"1","publication_identifier":{"issn":["0960-085X","1476-9344"]},"citation":{"ieee":"C. Bartelheimer, P. zur Heiden, C. I. Berendes, and D. 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NORDAKADEMIE gAG Hochschule der Wirtschaft, 2023.","ama":"zur Heiden P. Projekt FLEMING – Predictive Maintenance von zentralen Komponenten des Mittelspannungsnetzes. In: Schulz M, Neuhaus U, Kühnel S, Rohde H, Hoseini S, Theuerkauf R, eds. <i>DASC-PM v1.1 Fallstudien</i>. NORDAKADEMIE gAG Hochschule der Wirtschaft; 2023:29-38."},"page":"29-38"},{"year":"2023","page":"16","citation":{"mla":"Beverungen, Daniel, et al. <i>Implementing Digital Responsibility through Information Systems Research: A Delphi Study of Objectives, Activities, and Challenges in IS Research</i>. Department of Information Systems, Paderborn University, 2023.","bibtex":"@book{Beverungen_zur Heiden_Lehrer_Trier_Bartelheimer_Bradt_Distel_Drews_Ehmke_Fill_et al._2023, title={Implementing Digital Responsibility through Information Systems Research: A Delphi Study of Objectives, Activities, and Challenges in IS Research}, publisher={Department of Information Systems, Paderborn University}, author={Beverungen, Daniel and zur Heiden, Philipp and Lehrer, Christiane and Trier, Matthias and Bartelheimer, Christian and Bradt, Tobias and Distel, Bettina and Drews, Paul and Ehmke, Jan Fabian and Fill, Hans-Georg and et al.}, year={2023} }","short":"D. Beverungen, P. zur Heiden, C. Lehrer, M. Trier, C. Bartelheimer, T. Bradt, B. Distel, P. Drews, J.F. Ehmke, H.-G. Fill, C.M. Flath, G. Fridgen, T. Grisold, C. Janiesch, A. Janson, O. Krancher, J. Krönung, D. Kundisch, A. Márton, M. Mirbabaie, S. Morana, B. Mueller, O. Müller, A.M. Oberländer, C. Peters, C. Peukert, M. Reuter-Oppermann, D.M. Riehle, S. Robra-Bissantz, M. Röglinger, K. Rosenthal, G. Schryen, R. Schütte, S. Strahringer, N. Urbach, L. Wessel, L. Zavolokina, P. Zschech, Implementing Digital Responsibility through Information Systems Research: A Delphi Study of Objectives, Activities, and Challenges in IS Research, Department of Information Systems, Paderborn University, 2023.","apa":"Beverungen, D., zur Heiden, P., Lehrer, C., Trier, M., Bartelheimer, C., Bradt, T., Distel, B., Drews, P., Ehmke, J. F., Fill, H.-G., Flath, C. M., Fridgen, G., Grisold, T., Janiesch, C., Janson, A., Krancher, O., Krönung, J., Kundisch, D., Márton, A., … Zschech, P. (2023). <i>Implementing Digital Responsibility through Information Systems Research: A Delphi Study of Objectives, Activities, and Challenges in IS Research</i>. 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