---
_id: '4516'
abstract:
- lang: eng
  text: Although many methods have been proposed for engineering service systems and
    customer solutions, most of these approaches give little consideration to recombinant
    service innovation. Recombinant innovation refers to reusing and integrating resources
    that were previously unconnected. In an age of networked products and data, we
    can expect that many service innovations will be based on adding, dissociating,
    and associating existing value propositions by accessing internal and external
    resources instead of designing them from scratch. The purpose of this paper is
    to identify if current service engineering approaches account for the mechanisms
    of recombinant innovation and to design a method for recombinant service systems
    engineering. In a conceptual analysis of 24 service engineering methods, the study
    identified that most methods (1) focus on designing value propositions instead
    of service systems, (2) view service independent of physical goods, (3) are either
    linear or iterative instead of agile, and (4) do not sufficiently address the
    mechanisms of recombinant innovation. The paper discusses how these deficiencies
    can be remedied and designs a revised service systems engineering approach that
    reorganizes service engineering processes according to four design principles.
    The method is demonstrated with the recombinant design of a service system for
    predictive maintenance of agricultural machines.
article_type: original
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Hedda
  full_name: Lüttenberg, Hedda
  id: '60612'
  last_name: Lüttenberg
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
citation:
  ama: Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering.
    <i>Business &#38; Information Systems Engineering</i>. 2018;60(5):377-391. doi:<a
    href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>
  apa: Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2018). Recombinant Service
    Systems Engineering. <i>Business &#38; Information Systems Engineering</i>, <i>60</i>(5),
    377–391. <a href="https://doi.org/10.1007/s12599-018-0526-4">https://doi.org/10.1007/s12599-018-0526-4</a>
  bibtex: '@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems
    Engineering}, volume={60}, DOI={<a href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>},
    number={5}, journal={Business &#38; Information Systems Engineering}, publisher={SpringerNature},
    author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018},
    pages={377–391} }'
  chicago: 'Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
    Systems Engineering.” <i>Business &#38; Information Systems Engineering</i> 60,
    no. 5 (2018): 377–91. <a href="https://doi.org/10.1007/s12599-018-0526-4">https://doi.org/10.1007/s12599-018-0526-4</a>.'
  ieee: 'D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,”
    <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, pp. 377–391,
    2018, doi: <a href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>.'
  mla: Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” <i>Business
    &#38; Information Systems Engineering</i>, vol. 60, no. 5, SpringerNature, 2018,
    pp. 377–91, doi:<a href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>.
  short: D. Beverungen, H. Lüttenberg, V. Wolf, Business &#38; Information Systems
    Engineering 60 (2018) 377–391.
date_created: 2018-09-19T13:53:51Z
date_updated: 2024-04-18T12:57:19Z
department:
- _id: '526'
doi: 10.1007/s12599-018-0526-4
intvolume: '        60'
issue: '5'
keyword:
- Service engineering
- Recombinant innovation
- (Product-)service system
- Design science research
- New service development
language:
- iso: eng
page: 377-391
project:
- _id: '36'
  grant_number: O2K14A22O
  name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
- _id: '1068'
  grant_number: 02K14A220
  name: 'DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung
    - Methoden, Potenziale und Transfer für Smart Services'
publication: Business & Information Systems Engineering
publication_identifier:
  issn:
  - 2363-7005
  - 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Recombinant Service Systems Engineering
type: journal_article
user_id: '59677'
volume: 60
year: '2018'
...