[{"file":[{"relation":"main_file","success":1,"content_type":"application/pdf","access_level":"closed","file_name":"Designing digital actor engagement platforms for local high streets  an action design research study.pdf","file_id":"53571","file_size":9231007,"date_created":"2024-04-18T12:31:20Z","creator":"dabe","date_updated":"2024-04-18T12:31:20Z"}],"abstract":[{"text":"High streets across Europe continue to lose consumers to online retail, leading to business closures and the decline of city centres, impairing cities’ overall liveability. To counter this vicious cycle, our study presents smartmarket2, the first instantiation of a digital actor engagement platform designed specifically for high streets. smartmarket2 enables hybrid online-offline customer journeys by connecting consumers to stores and other high street service providers. In an action design research (ADR) project, we design, implement and evaluate smartmarket2, involving 150 high street operators and 2,300 citizens in three cycles of building, intervention and evaluation. We derive four design principles that contribute prescriptive knowledge on the design of digital actor engagement platforms. Our results reveal that such a platform is able to increase engagement, but that it is subject to actors’ engagement dispositions.","lang":"eng"}],"publication":"European Journal of Information Systems","language":[{"iso":"eng"}],"keyword":["Digital platform","action design research","design principles","actor engagement","engagement platform","location-based advertising"],"ddc":["380"],"year":"2023","quality_controlled":"1","title":"Designing digital actor engagement platforms for local high streets: an action design research study","date_created":"2023-08-11T06:49:48Z","publisher":"Taylor & Francis","status":"public","type":"journal_article","file_date_updated":"2024-04-18T12:31:20Z","article_type":"original","department":[{"_id":"195"}],"user_id":"59677","_id":"46478","project":[{"name":"SmartMarketSquare: Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen","_id":"35","grant_number":"02K15A073"}],"page":"1-34","citation":{"ama":"Bartelheimer C, zur Heiden P, Berendes CI, Beverungen D. Designing digital actor engagement platforms for local high streets: an action design research study. <i>European Journal of Information Systems</i>. Published online 2023:1-34. doi:<a href=\"https://doi.org/10.1080/0960085x.2023.2242847\">10.1080/0960085x.2023.2242847</a>","ieee":"C. Bartelheimer, P. zur Heiden, C. I. Berendes, and D. Beverungen, “Designing digital actor engagement platforms for local high streets: an action design research study,” <i>European Journal of Information Systems</i>, pp. 1–34, 2023, doi: <a href=\"https://doi.org/10.1080/0960085x.2023.2242847\">10.1080/0960085x.2023.2242847</a>.","chicago":"Bartelheimer, Christian, Philipp zur Heiden, Carsten Ingo Berendes, and Daniel Beverungen. “Designing Digital Actor Engagement Platforms for Local High Streets: An Action Design Research Study.” <i>European Journal of Information Systems</i>, 2023, 1–34. <a href=\"https://doi.org/10.1080/0960085x.2023.2242847\">https://doi.org/10.1080/0960085x.2023.2242847</a>.","apa":"Bartelheimer, C., zur Heiden, P., Berendes, C. I., &#38; Beverungen, D. (2023). Designing digital actor engagement platforms for local high streets: an action design research study. <i>European Journal of Information Systems</i>, 1–34. <a href=\"https://doi.org/10.1080/0960085x.2023.2242847\">https://doi.org/10.1080/0960085x.2023.2242847</a>","short":"C. Bartelheimer, P. zur Heiden, C.I. Berendes, D. Beverungen, European Journal of Information Systems (2023) 1–34.","mla":"Bartelheimer, Christian, et al. “Designing Digital Actor Engagement Platforms for Local High Streets: An Action Design Research Study.” <i>European Journal of Information Systems</i>, Taylor &#38; Francis, 2023, pp. 1–34, doi:<a href=\"https://doi.org/10.1080/0960085x.2023.2242847\">10.1080/0960085x.2023.2242847</a>.","bibtex":"@article{Bartelheimer_zur Heiden_Berendes_Beverungen_2023, title={Designing digital actor engagement platforms for local high streets: an action design research study}, DOI={<a href=\"https://doi.org/10.1080/0960085x.2023.2242847\">10.1080/0960085x.2023.2242847</a>}, journal={European Journal of Information Systems}, publisher={Taylor &#38; Francis}, author={Bartelheimer, Christian and zur Heiden, Philipp and Berendes, Carsten Ingo and Beverungen, Daniel}, year={2023}, pages={1–34} }"},"publication_identifier":{"issn":["0960-085X","1476-9344"]},"has_accepted_license":"1","publication_status":"published","doi":"10.1080/0960085x.2023.2242847","author":[{"full_name":"Bartelheimer, Christian","id":"49160","last_name":"Bartelheimer","first_name":"Christian"},{"first_name":"Philipp","full_name":"zur Heiden, Philipp","id":"64394","last_name":"zur Heiden"},{"first_name":"Carsten Ingo","last_name":"Berendes","full_name":"Berendes, Carsten Ingo","id":"53344"},{"id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"}],"date_updated":"2024-04-18T12:32:21Z"},{"_id":"17087","project":[{"name":"​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen","_id":"35","grant_number":"​02K15A073"}],"department":[{"_id":"526"}],"user_id":"64394","language":[{"iso":"eng"}],"publication":"Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)","type":"conference","status":"public","date_updated":"2022-01-06T06:53:04Z","author":[{"id":"53344","full_name":"Berendes, Carsten Ingo","last_name":"Berendes","first_name":"Carsten Ingo"},{"last_name":"zur Heiden","full_name":"zur Heiden, Philipp","id":"64394","first_name":"Philipp"},{"first_name":"Marco","full_name":"Niemann, Marco","last_name":"Niemann"},{"first_name":"Benedikt","full_name":"Hoffmeister, Benedikt","last_name":"Hoffmeister"},{"full_name":"Becker, Jörg","last_name":"Becker","first_name":"Jörg"}],"date_created":"2020-06-09T09:10:56Z","title":"Usage of Local Online Platforms in Retail: Insights from retailers' expectations expectations","conference":{"location":"Virtual Conference","name":"Twenty-Eighth European Conference on Information Systems (ECIS2020)"},"related_material":{"link":[{"url":"https://aisel.aisnet.org/ecis2020_rip/46?utm_source=aisel.aisnet.org%2Fecis2020_rip%2F46&utm_medium=PDF&utm_campaign=PDFCoverPages","relation":"confirmation"}]},"year":"2020","citation":{"ieee":"C. I. Berendes, P. zur Heiden, M. Niemann, B. Hoffmeister, and J. Becker, “Usage of Local Online Platforms in Retail: Insights from retailers’ expectations expectations,” in <i>Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)</i>, Virtual Conference, 2020.","chicago":"Berendes, Carsten Ingo, Philipp zur Heiden, Marco Niemann, Benedikt Hoffmeister, and Jörg Becker. “Usage of Local Online Platforms in Retail: Insights from Retailers’ Expectations Expectations.” In <i>Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)</i>, 2020.","ama":"Berendes CI, zur Heiden P, Niemann M, Hoffmeister B, Becker J. Usage of Local Online Platforms in Retail: Insights from retailers’ expectations expectations. In: <i>Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)</i>. ; 2020.","apa":"Berendes, C. I., zur Heiden, P., Niemann, M., Hoffmeister, B., &#38; Becker, J. (2020). Usage of Local Online Platforms in Retail: Insights from retailers’ expectations expectations. In <i>Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)</i>. Virtual Conference.","mla":"Berendes, Carsten Ingo, et al. “Usage of Local Online Platforms in Retail: Insights from Retailers’ Expectations Expectations.” <i>Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)</i>, 2020.","bibtex":"@inproceedings{Berendes_zur Heiden_Niemann_Hoffmeister_Becker_2020, title={Usage of Local Online Platforms in Retail: Insights from retailers’ expectations expectations}, booktitle={Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)}, author={Berendes, Carsten Ingo and zur Heiden, Philipp and Niemann, Marco and Hoffmeister, Benedikt and Becker, Jörg}, year={2020} }","short":"C.I. Berendes, P. zur Heiden, M. Niemann, B. Hoffmeister, J. Becker, in: Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020), 2020."}},{"file_date_updated":"2020-03-13T06:58:54Z","department":[{"_id":"526"}],"user_id":"64394","_id":"16285","project":[{"grant_number":"​02K15A073","name":"​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen","_id":"35"}],"status":"public","type":"conference","conference":{"location":"Potsdam","end_date":"2020-03-11","start_date":"2020-03-07","name":"15th International Conference on Wirtschaftsinformatik"},"doi":"doi.org/10.30844/wi_2020_e1-heiden","main_file_link":[{"url":"https://library.gito.de/open-access-pdf/E1_City_recommendations_Master_final.pdf","open_access":"1"}],"author":[{"last_name":"zur Heiden","id":"64394","full_name":"zur Heiden, Philipp","first_name":"Philipp"},{"first_name":"Carsten Ingo","last_name":"Berendes","id":"53344","full_name":"Berendes, Carsten Ingo"},{"id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"}],"oa":"1","date_updated":"2022-01-06T06:52:48Z","citation":{"ieee":"P. zur Heiden, C. I. Berendes, and D. Beverungen, “Designing City Center Area Recommendation Systems ,” in <i>Proceedings of the 15th International Conference on Wirtschaftsinformatik</i>, Potsdam, 2020.","chicago":"Heiden, Philipp zur, Carsten Ingo Berendes, and Daniel Beverungen. “Designing City Center Area Recommendation Systems .” In <i>Proceedings of the 15th International Conference on Wirtschaftsinformatik</i>. Potsdam, 2020. <a href=\"https://doi.org/doi.org/10.30844/wi_2020_e1-heiden\">https://doi.org/doi.org/10.30844/wi_2020_e1-heiden</a>.","ama":"zur Heiden P, Berendes CI, Beverungen D. Designing City Center Area Recommendation Systems . In: <i>Proceedings of the 15th International Conference on Wirtschaftsinformatik</i>. Potsdam; 2020. doi:<a href=\"https://doi.org/doi.org/10.30844/wi_2020_e1-heiden\">doi.org/10.30844/wi_2020_e1-heiden</a>","apa":"zur Heiden, P., Berendes, C. I., &#38; Beverungen, D. (2020). Designing City Center Area Recommendation Systems . In <i>Proceedings of the 15th International Conference on Wirtschaftsinformatik</i>. Potsdam. <a href=\"https://doi.org/doi.org/10.30844/wi_2020_e1-heiden\">https://doi.org/doi.org/10.30844/wi_2020_e1-heiden</a>","short":"P. zur Heiden, C.I. Berendes, D. Beverungen, in: Proceedings of the 15th International Conference on Wirtschaftsinformatik, Potsdam, 2020.","bibtex":"@inproceedings{zur Heiden_Berendes_Beverungen_2020, place={Potsdam}, title={Designing City Center Area Recommendation Systems }, DOI={<a href=\"https://doi.org/doi.org/10.30844/wi_2020_e1-heiden\">doi.org/10.30844/wi_2020_e1-heiden</a>}, booktitle={Proceedings of the 15th International Conference on Wirtschaftsinformatik}, author={zur Heiden, Philipp and Berendes, Carsten Ingo and Beverungen, Daniel}, year={2020} }","mla":"zur Heiden, Philipp, et al. “Designing City Center Area Recommendation Systems .” <i>Proceedings of the 15th International Conference on Wirtschaftsinformatik</i>, 2020, doi:<a href=\"https://doi.org/doi.org/10.30844/wi_2020_e1-heiden\">doi.org/10.30844/wi_2020_e1-heiden</a>."},"place":"Potsdam","has_accepted_license":"1","publication_status":"published","language":[{"iso":"eng"}],"keyword":["Town Center Management","High Street Retail","Recommender Systems","Geospatial Recommendations","Design Science Research"],"ddc":["000"],"file":[{"creator":"pzh","date_created":"2020-03-13T06:58:54Z","date_updated":"2020-03-13T06:58:54Z","file_name":"E1_City_recommendations_Master_final.pdf","access_level":"closed","file_id":"16286","file_size":1370273,"content_type":"application/pdf","relation":"main_file","success":1}],"abstract":[{"lang":"eng","text":"To  decide  in  which  part  of  town to  open  stores,  high  street  retailers consult  statistical  data  on  customers  and  cities,  but  they  cannot  analyze  their customers’  shopping  behavior  and  geospatial  features  of  a  city  due  to  missing data.  While  previous  research  has  proposed  recommendation  systems  and decision  aids  that  address  this  type  of  decision  problem –  including  factory location  and  assortment  planning –  there  currently  is no design  knowledge available  to  prescribe  the  design  of  city  center  area  recommendation  systems (CCARS).   We   set   out   to   design   a   software   prototype   considering   local customers’  shopping  interests  and  geospatial  data  on  their  shopping  trips  for retail site selection.  With real data on 500 customers and 1,100 shopping trips, we demonstrate and evaluate our IT artifact. Our results illustrate how retailers and public town center managers can use CCARS for spatial location selection, growing retailers’ profits and a city center’s attractiveness for its citizens."}],"publication":"Proceedings of the 15th International Conference on Wirtschaftsinformatik","title":"Designing City Center Area Recommendation Systems ","date_created":"2020-03-13T07:05:24Z","year":"2020","quality_controlled":"1"},{"project":[{"grant_number":"​02K15A073","_id":"35","name":"​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen"}],"_id":"3279","user_id":"21671","series_title":"ECIS '18","department":[{"_id":"526"}],"type":"conference","publication":"Proceedings of the 26th European Conference on Information Systems","status":"public","date_updated":"2022-01-06T06:59:08Z","author":[{"first_name":"Christian","full_name":"Bartelheimer, Christian","id":"49160","last_name":"Bartelheimer"},{"first_name":"Jan","last_name":"Hendrik Betzing","full_name":"Hendrik Betzing, Jan"},{"full_name":"Berendes, Ingo","last_name":"Berendes","first_name":"Ingo"},{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"}],"date_created":"2018-06-18T08:07:59Z","title":"Designing Multi-sided Community Platforms for Local High Street Retail","conference":{"location":"Portsmouth, UK","name":"ECIS 2018"},"place":"Portsmouth, UK","year":"2018","citation":{"bibtex":"@inproceedings{Bartelheimer_Hendrik Betzing_Berendes_Beverungen_2018, place={Portsmouth, UK}, series={ECIS ’18}, title={Designing Multi-sided Community Platforms for Local High Street Retail}, booktitle={Proceedings of the 26th European Conference on Information Systems}, author={Bartelheimer, Christian and Hendrik Betzing, Jan and Berendes, Ingo and Beverungen, Daniel}, year={2018}, collection={ECIS ’18} }","mla":"Bartelheimer, Christian, et al. “Designing Multi-Sided Community Platforms for Local High Street Retail.” <i>Proceedings of the 26th European Conference on Information Systems</i>, 2018.","short":"C. Bartelheimer, J. Hendrik Betzing, I. Berendes, D. Beverungen, in: Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK, 2018.","apa":"Bartelheimer, C., Hendrik Betzing, J., Berendes, I., &#38; Beverungen, D. (2018). Designing Multi-sided Community Platforms for Local High Street Retail. In <i>Proceedings of the 26th European Conference on Information Systems</i>. Portsmouth, UK.","chicago":"Bartelheimer, Christian, Jan Hendrik Betzing, Ingo Berendes, and Daniel Beverungen. “Designing Multi-Sided Community Platforms for Local High Street Retail.” In <i>Proceedings of the 26th European Conference on Information Systems</i>. ECIS ’18. Portsmouth, UK, 2018.","ieee":"C. Bartelheimer, J. Hendrik Betzing, I. Berendes, and D. Beverungen, “Designing Multi-sided Community Platforms for Local High Street Retail,” in <i>Proceedings of the 26th European Conference on Information Systems</i>, Portsmouth, UK, 2018.","ama":"Bartelheimer C, Hendrik Betzing J, Berendes I, Beverungen D. Designing Multi-sided Community Platforms for Local High Street Retail. In: <i>Proceedings of the 26th European Conference on Information Systems</i>. ECIS ’18. Portsmouth, UK; 2018."}},{"title":"Design Principles for Co-Creating Digital Customer Experience in High Street Retail","date_created":"2018-06-18T08:41:05Z","author":[{"first_name":"Jan","last_name":"Hendrik Betzing","full_name":"Hendrik Betzing, Jan"},{"first_name":"Daniel","id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen"},{"full_name":"Becker, Jörg","last_name":"Becker","first_name":"Jörg"}],"date_updated":"2022-01-06T06:59:08Z","citation":{"apa":"Hendrik Betzing, J., Beverungen, D., &#38; Becker, J. (2018). Design Principles for Co-Creating Digital Customer Experience in High Street Retail. In P. Drews, B. Funk, P. Niemeyer, &#38; L. Xie (Eds.), <i>Tagungsband Data driven X --- Turning Data into Value --- Band V</i> (pp. 2083--2094). Leuphana Universität Lüneburg.","mla":"Hendrik Betzing, Jan, et al. “Design Principles for Co-Creating Digital Customer Experience in High Street Retail.” <i>Tagungsband Data Driven X --- Turning Data into Value --- Band V</i>, edited by Paul Drews et al., 2018, pp. 2083--2094.","bibtex":"@inproceedings{Hendrik Betzing_Beverungen_Becker_2018, place={Leuphana Universität Lüneburg}, series={MKWI ’18}, title={Design Principles for Co-Creating Digital Customer Experience in High Street Retail}, booktitle={Tagungsband Data driven X --- Turning Data into Value --- Band V}, author={Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg}, editor={Drews, Paul and Funk, Burkhardt and Niemeyer, Peter and Xie, LinEditors}, year={2018}, pages={2083--2094}, collection={MKWI ’18} }","short":"J. Hendrik Betzing, D. Beverungen, J. Becker, in: P. Drews, B. Funk, P. Niemeyer, L. Xie (Eds.), Tagungsband Data Driven X --- Turning Data into Value --- Band V, Leuphana Universität Lüneburg, 2018, pp. 2083--2094.","ama":"Hendrik Betzing J, Beverungen D, Becker J. Design Principles for Co-Creating Digital Customer Experience in High Street Retail. In: Drews P, Funk B, Niemeyer P, Xie L, eds. <i>Tagungsband Data Driven X --- Turning Data into Value --- Band V</i>. MKWI ’18. Leuphana Universität Lüneburg; 2018:2083--2094.","ieee":"J. Hendrik Betzing, D. Beverungen, and J. Becker, “Design Principles for Co-Creating Digital Customer Experience in High Street Retail,” in <i>Tagungsband Data driven X --- Turning Data into Value --- Band V</i>, 2018, pp. 2083--2094.","chicago":"Hendrik Betzing, Jan, Daniel Beverungen, and Jörg Becker. “Design Principles for Co-Creating Digital Customer Experience in High Street Retail.” In <i>Tagungsband Data Driven X --- Turning Data into Value --- Band V</i>, edited by Paul Drews, Burkhardt Funk, Peter Niemeyer, and Lin Xie, 2083--2094. MKWI ’18. Leuphana Universität Lüneburg, 2018."},"page":"2083--2094","year":"2018","place":"Leuphana Universität Lüneburg","series_title":"MKWI '18","user_id":"21671","department":[{"_id":"526"}],"project":[{"name":"​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen","_id":"35","grant_number":"​02K15A073"}],"_id":"3280","status":"public","editor":[{"first_name":"Paul","full_name":"Drews, Paul","last_name":"Drews"},{"full_name":"Funk, Burkhardt","last_name":"Funk","first_name":"Burkhardt"},{"last_name":"Niemeyer","full_name":"Niemeyer, Peter","first_name":"Peter"},{"last_name":"Xie","full_name":"Xie, Lin","first_name":"Lin"}],"type":"conference","publication":"Tagungsband Data driven X --- Turning Data into Value --- Band V"},{"author":[{"first_name":"C.","last_name":"Ingo Berendes","full_name":"Ingo Berendes, C."},{"first_name":"Christian","last_name":"Bartelheimer","id":"49160","full_name":"Bartelheimer, Christian"},{"first_name":"Jan","last_name":"Hendrik Betzing","full_name":"Hendrik Betzing, Jan"},{"first_name":"Daniel","id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen"}],"date_created":"2018-10-18T07:58:21Z","date_updated":"2022-01-06T07:01:21Z","conference":{"location":"San Francisco USA","name":"39th International Conference on Information Systems"},"title":"Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language","citation":{"ieee":"C. Ingo Berendes, C. Bartelheimer, J. Hendrik Betzing, and D. Beverungen, “Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language,” in <i>Proceedings of the 39th International Conference on Information Systems</i>, San Francisco USA, 2018.","chicago":"Ingo Berendes, C., Christian Bartelheimer, Jan Hendrik Betzing, and Daniel Beverungen. “Data-Driven Customer Journey Mapping in Local High Streets: A Domain-Specific Modeling Language.” In <i>Proceedings of the 39th International Conference on Information Systems</i>. ICIS ’18. San Francisco, CA, USA, 2018.","ama":"Ingo Berendes C, Bartelheimer C, Hendrik Betzing J, Beverungen D. Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language. In: <i>Proceedings of the 39th International Conference on Information Systems</i>. ICIS ’18. San Francisco, CA, USA; 2018.","apa":"Ingo Berendes, C., Bartelheimer, C., Hendrik Betzing, J., &#38; Beverungen, D. (2018). Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language. In <i>Proceedings of the 39th International Conference on Information Systems</i>. San Francisco, CA, USA.","mla":"Ingo Berendes, C., et al. “Data-Driven Customer Journey Mapping in Local High Streets: A Domain-Specific Modeling Language.” <i>Proceedings of the 39th International Conference on Information Systems</i>, 2018.","bibtex":"@inproceedings{Ingo Berendes_Bartelheimer_Hendrik Betzing_Beverungen_2018, place={San Francisco, CA, USA}, series={ICIS ’18}, title={Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language}, booktitle={Proceedings of the 39th International Conference on Information Systems}, author={Ingo Berendes, C. and Bartelheimer, Christian and Hendrik Betzing, Jan and Beverungen, Daniel}, year={2018}, collection={ICIS ’18} }","short":"C. Ingo Berendes, C. Bartelheimer, J. Hendrik Betzing, D. Beverungen, in: Proceedings of the 39th International Conference on Information Systems, San Francisco, CA, USA, 2018."},"place":"San Francisco, CA, USA","year":"2018","user_id":"21671","series_title":"ICIS '18","department":[{"_id":"526"}],"project":[{"grant_number":"​02K15A073","name":"​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen","_id":"35"}],"_id":"4766","type":"conference","publication":"Proceedings of the 39th International Conference on Information Systems","status":"public"}]