[{"publication":"Information Systems Journal","abstract":[{"text":"<jats:title>Abstract</jats:title><jats:p>Workarounds are goal‐driven deviations from the standard operating procedures performed to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co‐workers' activities, IT artefacts, and organisational structures. The results of our multiple two‐year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom‐up process innovation.</jats:p>","lang":"eng"}],"file":[{"file_name":"Information Systems Journal - 2023 - Bartelheimer - Workarounds as generative mechanisms for bottom‐up process innovation.pdf","access_level":"closed","file_id":"51771","file_size":4520950,"date_created":"2024-02-22T15:21:34Z","creator":"dabe","date_updated":"2024-02-22T15:21:34Z","relation":"main_file","success":1,"content_type":"application/pdf"}],"ddc":["330"],"keyword":["Computer Networks and Communications","Information Systems","Software"],"language":[{"iso":"eng"}],"quality_controlled":"1","issue":"5","year":"2023","publisher":"Wiley","date_created":"2024-02-22T15:19:57Z","title":"Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study","type":"journal_article","status":"public","project":[{"grant_number":"O2K14A22O","_id":"36","name":"Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen "}],"_id":"51770","user_id":"59677","department":[{"_id":"195"}],"article_type":"original","file_date_updated":"2024-02-22T15:21:34Z","publication_status":"published","publication_identifier":{"issn":["1350-1917","1365-2575"]},"has_accepted_license":"1","citation":{"chicago":"Bartelheimer, Christian, Verena Wolf, and Daniel Beverungen. “Workarounds as Generative Mechanisms for Bottom‐up Process Innovation—Insights from a Multiple Case Study.” <i>Information Systems Journal</i> 33, no. 5 (2023): 1085–1150. <a href=\"https://doi.org/10.1111/isj.12435\">https://doi.org/10.1111/isj.12435</a>.","ieee":"C. Bartelheimer, V. Wolf, and D. Beverungen, “Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study,” <i>Information Systems Journal</i>, vol. 33, no. 5, pp. 1085–1150, 2023, doi: <a href=\"https://doi.org/10.1111/isj.12435\">10.1111/isj.12435</a>.","ama":"Bartelheimer C, Wolf V, Beverungen D. Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study. <i>Information Systems Journal</i>. 2023;33(5):1085-1150. doi:<a href=\"https://doi.org/10.1111/isj.12435\">10.1111/isj.12435</a>","short":"C. Bartelheimer, V. Wolf, D. Beverungen, Information Systems Journal 33 (2023) 1085–1150.","mla":"Bartelheimer, Christian, et al. “Workarounds as Generative Mechanisms for Bottom‐up Process Innovation—Insights from a Multiple Case Study.” <i>Information Systems Journal</i>, vol. 33, no. 5, Wiley, 2023, pp. 1085–150, doi:<a href=\"https://doi.org/10.1111/isj.12435\">10.1111/isj.12435</a>.","bibtex":"@article{Bartelheimer_Wolf_Beverungen_2023, title={Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study}, volume={33}, DOI={<a href=\"https://doi.org/10.1111/isj.12435\">10.1111/isj.12435</a>}, number={5}, journal={Information Systems Journal}, publisher={Wiley}, author={Bartelheimer, Christian and Wolf, Verena and Beverungen, Daniel}, year={2023}, pages={1085–1150} }","apa":"Bartelheimer, C., Wolf, V., &#38; Beverungen, D. (2023). Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study. <i>Information Systems Journal</i>, <i>33</i>(5), 1085–1150. <a href=\"https://doi.org/10.1111/isj.12435\">https://doi.org/10.1111/isj.12435</a>"},"intvolume":"        33","page":"1085-1150","date_updated":"2024-02-28T09:52:47Z","author":[{"first_name":"Christian","last_name":"Bartelheimer","id":"49160","full_name":"Bartelheimer, Christian"},{"full_name":"Wolf, Verena","id":"23633","last_name":"Wolf","first_name":"Verena"},{"full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen","first_name":"Daniel"}],"volume":33,"doi":"10.1111/isj.12435"},{"publication_status":"published","publication_identifier":{"issn":["2363-7005","1867-0202"]},"citation":{"apa":"Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2018). Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>, <i>60</i>(5), 377–391. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>","short":"D. Beverungen, H. Lüttenberg, V. Wolf, Business &#38; Information Systems Engineering 60 (2018) 377–391.","mla":"Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, SpringerNature, 2018, pp. 377–91, doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>.","bibtex":"@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems Engineering}, volume={60}, DOI={<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>}, number={5}, journal={Business &#38; Information Systems Engineering}, publisher={SpringerNature}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }","ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,” <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, pp. 377–391, 2018, doi: <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>.","chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i> 60, no. 5 (2018): 377–91. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>.","ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>. 2018;60(5):377-391. doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>"},"intvolume":"        60","page":"377-391","date_updated":"2024-04-18T12:57:19Z","author":[{"first_name":"Daniel","last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel"},{"first_name":"Hedda","last_name":"Lüttenberg","full_name":"Lüttenberg, Hedda","id":"60612"},{"last_name":"Wolf","id":"23633","full_name":"Wolf, Verena","first_name":"Verena"}],"volume":60,"doi":"10.1007/s12599-018-0526-4","type":"journal_article","status":"public","project":[{"_id":"36","name":"Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen ","grant_number":"O2K14A22O"},{"_id":"1068","name":"DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung - Methoden, Potenziale und Transfer für Smart Services","grant_number":"02K14A220"}],"_id":"4516","user_id":"59677","department":[{"_id":"526"}],"article_type":"original","quality_controlled":"1","issue":"5","year":"2018","publisher":"SpringerNature","date_created":"2018-09-19T13:53:51Z","title":"Recombinant Service Systems Engineering","publication":"Business & Information Systems Engineering","abstract":[{"text":"Although many methods have been proposed for engineering service systems and customer solutions, most of these approaches give little consideration to recombinant service innovation. Recombinant innovation refers to reusing and integrating resources that were previously unconnected. In an age of networked products and data, we can expect that many service innovations will be based on adding, dissociating, and associating existing value propositions by accessing internal and external resources instead of designing them from scratch. The purpose of this paper is to identify if current service engineering approaches account for the mechanisms of recombinant innovation and to design a method for recombinant service systems engineering. In a conceptual analysis of 24 service engineering methods, the study identified that most methods (1) focus on designing value propositions instead of service systems, (2) view service independent of physical goods, (3) are either linear or iterative instead of agile, and (4) do not sufficiently address the mechanisms of recombinant innovation. The paper discusses how these deficiencies can be remedied and designs a revised service systems engineering approach that reorganizes service engineering processes according to four design principles. The method is demonstrated with the recombinant design of a service system for predictive maintenance of agricultural machines.","lang":"eng"}],"keyword":["Service engineering","Recombinant innovation","(Product-)service system","Design science research","New service development"],"language":[{"iso":"eng"}]},{"place":"St.  Gallen","year":"2017","page":"136-150","citation":{"chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” In <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 136–50. St.  Gallen, 2017.","ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” in <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, St. Gallen, Switzerland, 2017, pp. 136–150.","ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering. In: Leimeister JM, Brenner W, eds. <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>. St.  Gallen; 2017:136-150.","apa":"Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2017). Recombinant Service System Engineering. In J. M. Leimeister &#38; W. Brenner (Eds.), <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i> (pp. 136–150). St.  Gallen.","short":"D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.  Gallen, 2017, pp. 136–150.","mla":"Beverungen, Daniel, et al. “Recombinant Service System Engineering.” <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.","bibtex":"@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St.  Gallen}, title={Recombinant Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors}, year={2017}, pages={136–150} }"},"quality_controlled":"1","title":"Recombinant Service System Engineering","conference":{"start_date":"12.02.2017","name":"13 th International Conference on Wirtschaftsinformatik","location":"St. Gallen, Switzerland","end_date":"15.02.2017"},"date_updated":"2022-01-06T06:58:10Z","date_created":"2018-05-24T09:26:21Z","author":[{"full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen","first_name":"Daniel"},{"last_name":"Lüttenberg","id":"60612","full_name":"Lüttenberg, Hedda","first_name":"Hedda"},{"last_name":"Wolf","full_name":"Wolf, Verena","id":"23633","first_name":"Verena"}],"abstract":[{"text":"Although many methods have been proposed for engineering services and  customer  solutions,  most  of  these  approaches  give  little  consideration  to recombinant service innovation. In an age of smart products and \r\nsmart data, we can, however, expect that many of future service innovations need to be based on adding,  transferring,  dissociating,  and  associating  existing  value  propositions. The  purpose  of  this  paper  is  to  outline  what  properties  constitute  recombinant service innovation and to identify if current service engineering approaches fulfill \r\nthese   properties.   Based   on   a   conceptual   in-depth   analysis   of   24   service engineering  methods,  we  identify  that  most  methods  focus  on  designing  value propositions  instead  of service  systems,  view  service  independent  of  physical goods,  are  linear  or  iterative,  and  incompletely  address  the  mechanisms  of  recombinant innovation. We discuss how these deficiencies can be remedied and propose  a  first  conceptual  model  of  a  revised  se\r\nrvice  system  engineering approach.","lang":"eng"}],"editor":[{"last_name":"Leimeister","full_name":"Leimeister, Jan Marco","first_name":"Jan Marco"},{"first_name":"Walter","full_name":"Brenner, Walter","last_name":"Brenner"}],"status":"public","publication":"Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)","type":"conference","keyword":["Service engineering","recombinant innovation","(product - )service  system","literature analysis","new service development"],"language":[{"iso":"eng"}],"_id":"2860","project":[{"name":"Digitale Prozessinnovationen durch datenbasierte Dienstleistungen ","_id":"36","grant_number":"O2K14A22O"}],"department":[{"_id":"526"}],"user_id":"60612"}]