---
_id: '51770'
abstract:
- lang: eng
text: AbstractWorkarounds are goal‐driven deviations
from the standard operating procedures performed to overcome obstacles constraining
day‐to‐day work. Despite starting as temporary fixes, they can become established
across an organisation and trigger the innovation of processes and IT artefacts
that can resolve misfits permanently. Although prior research has elicited antecedents
and types of workarounds, it is not known how workarounds diffuse in an organisation
and, thereby, innovating co‐workers' activities, IT artefacts, and organisational
structures. The results of our multiple two‐year case study provide unique empirical
insights into the diffusion of workarounds and how they can act as generative
mechanisms for bottom‐up process innovation.
article_type: original
author:
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: Bartelheimer C, Wolf V, Beverungen D. Workarounds as generative mechanisms
for bottom‐up process innovation—Insights from a multiple case study. Information
Systems Journal. 2023;33(5):1085-1150. doi:10.1111/isj.12435
apa: Bartelheimer, C., Wolf, V., & Beverungen, D. (2023). Workarounds as generative
mechanisms for bottom‐up process innovation—Insights from a multiple case study.
Information Systems Journal, 33(5), 1085–1150. https://doi.org/10.1111/isj.12435
bibtex: '@article{Bartelheimer_Wolf_Beverungen_2023, title={Workarounds as generative
mechanisms for bottom‐up process innovation—Insights from a multiple case study},
volume={33}, DOI={10.1111/isj.12435},
number={5}, journal={Information Systems Journal}, publisher={Wiley}, author={Bartelheimer,
Christian and Wolf, Verena and Beverungen, Daniel}, year={2023}, pages={1085–1150}
}'
chicago: 'Bartelheimer, Christian, Verena Wolf, and Daniel Beverungen. “Workarounds
as Generative Mechanisms for Bottom‐up Process Innovation—Insights from a Multiple
Case Study.” Information Systems Journal 33, no. 5 (2023): 1085–1150. https://doi.org/10.1111/isj.12435.'
ieee: 'C. Bartelheimer, V. Wolf, and D. Beverungen, “Workarounds as generative mechanisms
for bottom‐up process innovation—Insights from a multiple case study,” Information
Systems Journal, vol. 33, no. 5, pp. 1085–1150, 2023, doi: 10.1111/isj.12435.'
mla: Bartelheimer, Christian, et al. “Workarounds as Generative Mechanisms for Bottom‐up
Process Innovation—Insights from a Multiple Case Study.” Information Systems
Journal, vol. 33, no. 5, Wiley, 2023, pp. 1085–150, doi:10.1111/isj.12435.
short: C. Bartelheimer, V. Wolf, D. Beverungen, Information Systems Journal 33 (2023)
1085–1150.
date_created: 2024-02-22T15:19:57Z
date_updated: 2024-02-28T09:52:47Z
ddc:
- '330'
department:
- _id: '195'
doi: 10.1111/isj.12435
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-02-22T15:21:34Z
date_updated: 2024-02-22T15:21:34Z
file_id: '51771'
file_name: Information Systems Journal - 2023 - Bartelheimer - Workarounds as generative
mechanisms for bottom‐up process innovation.pdf
file_size: 4520950
relation: main_file
success: 1
file_date_updated: 2024-02-22T15:21:34Z
has_accepted_license: '1'
intvolume: ' 33'
issue: '5'
keyword:
- Computer Networks and Communications
- Information Systems
- Software
language:
- iso: eng
page: 1085-1150
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Information Systems Journal
publication_identifier:
issn:
- 1350-1917
- 1365-2575
publication_status: published
publisher: Wiley
quality_controlled: '1'
status: public
title: Workarounds as generative mechanisms for bottom‐up process innovation—Insights
from a multiple case study
type: journal_article
user_id: '59677'
volume: 33
year: '2023'
...
---
_id: '4516'
abstract:
- lang: eng
text: Although many methods have been proposed for engineering service systems and
customer solutions, most of these approaches give little consideration to recombinant
service innovation. Recombinant innovation refers to reusing and integrating resources
that were previously unconnected. In an age of networked products and data, we
can expect that many service innovations will be based on adding, dissociating,
and associating existing value propositions by accessing internal and external
resources instead of designing them from scratch. The purpose of this paper is
to identify if current service engineering approaches account for the mechanisms
of recombinant innovation and to design a method for recombinant service systems
engineering. In a conceptual analysis of 24 service engineering methods, the study
identified that most methods (1) focus on designing value propositions instead
of service systems, (2) view service independent of physical goods, (3) are either
linear or iterative instead of agile, and (4) do not sufficiently address the
mechanisms of recombinant innovation. The paper discusses how these deficiencies
can be remedied and designs a revised service systems engineering approach that
reorganizes service engineering processes according to four design principles.
The method is demonstrated with the recombinant design of a service system for
predictive maintenance of agricultural machines.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering.
Business & Information Systems Engineering. 2018;60(5):377-391. doi:10.1007/s12599-018-0526-4
apa: Beverungen, D., Lüttenberg, H., & Wolf, V. (2018). Recombinant Service
Systems Engineering. Business & Information Systems Engineering, 60(5),
377–391. https://doi.org/10.1007/s12599-018-0526-4
bibtex: '@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems
Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4},
number={5}, journal={Business & Information Systems Engineering}, publisher={SpringerNature},
author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018},
pages={377–391} }'
chicago: 'Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
Systems Engineering.” Business & Information Systems Engineering 60,
no. 5 (2018): 377–91. https://doi.org/10.1007/s12599-018-0526-4.'
ieee: 'D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,”
Business & Information Systems Engineering, vol. 60, no. 5, pp. 377–391,
2018, doi: 10.1007/s12599-018-0526-4.'
mla: Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” Business
& Information Systems Engineering, vol. 60, no. 5, SpringerNature, 2018,
pp. 377–91, doi:10.1007/s12599-018-0526-4.
short: D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems
Engineering 60 (2018) 377–391.
date_created: 2018-09-19T13:53:51Z
date_updated: 2024-04-18T12:57:19Z
department:
- _id: '526'
doi: 10.1007/s12599-018-0526-4
intvolume: ' 60'
issue: '5'
keyword:
- Service engineering
- Recombinant innovation
- (Product-)service system
- Design science research
- New service development
language:
- iso: eng
page: 377-391
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
- _id: '1068'
grant_number: 02K14A220
name: 'DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung
- Methoden, Potenziale und Transfer für Smart Services'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Recombinant Service Systems Engineering
type: journal_article
user_id: '59677'
volume: 60
year: '2018'
...
---
_id: '2860'
abstract:
- lang: eng
text: "Although many methods have been proposed for engineering services and customer
\ solutions, most of these approaches give little consideration to recombinant
service innovation. In an age of smart products and \r\nsmart data, we can, however,
expect that many of future service innovations need to be based on adding, transferring,
\ dissociating, and associating existing value propositions. The purpose
\ of this paper is to outline what properties constitute recombinant
service innovation and to identify if current service engineering approaches fulfill
\r\nthese properties. Based on a conceptual in-depth analysis of
\ 24 service engineering methods, we identify that most methods focus
\ on designing value propositions instead of service systems, view service
\ independent of physical goods, are linear or iterative, and incompletely
\ address the mechanisms of recombinant innovation. We discuss how these deficiencies
can be remedied and propose a first conceptual model of a revised se\r\nrvice
\ system engineering approach."
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering.
In: Leimeister JM, Brenner W, eds. Proceedings Der 13. Internationalen Tagung
Wirtschaftsinformatik (WI 2017). St. Gallen; 2017:136-150.'
apa: Beverungen, D., Lüttenberg, H., & Wolf, V. (2017). Recombinant Service
System Engineering. In J. M. Leimeister & W. Brenner (Eds.), Proceedings
der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017) (pp. 136–150).
St. Gallen.
bibtex: '@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St. Gallen}, title={Recombinant
Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung
Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda
and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors},
year={2017}, pages={136–150} }'
chicago: Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
System Engineering.” In Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik
(WI 2017), edited by Jan Marco Leimeister and Walter Brenner, 136–50. St.
Gallen, 2017.
ieee: D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,”
in Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017),
St. Gallen, Switzerland, 2017, pp. 136–150.
mla: Beverungen, Daniel, et al. “Recombinant Service System Engineering.” Proceedings
Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), edited by
Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.
short: 'D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.),
Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.
Gallen, 2017, pp. 136–150.'
conference:
end_date: 15.02.2017
location: St. Gallen, Switzerland
name: 13 th International Conference on Wirtschaftsinformatik
start_date: 12.02.2017
date_created: 2018-05-24T09:26:21Z
date_updated: 2022-01-06T06:58:10Z
department:
- _id: '526'
editor:
- first_name: Jan Marco
full_name: Leimeister, Jan Marco
last_name: Leimeister
- first_name: Walter
full_name: Brenner, Walter
last_name: Brenner
keyword:
- Service engineering
- recombinant innovation
- (product - )service system
- literature analysis
- new service development
language:
- iso: eng
page: 136-150
place: St. Gallen
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI
2017)
quality_controlled: '1'
status: public
title: Recombinant Service System Engineering
type: conference
user_id: '60612'
year: '2017'
...