@article{52202, author = {{Lammert, Olesja and Richter, Birte and Schütze, Christian and Thommes, Kirsten and Wrede, Britta}}, journal = {{Frontiers in Behavioral Economics}}, title = {{{Humans in XAI: Increased Reliance in Decision-Making Under Uncertainty by Using Explanation Strategies}}}, doi = {{10.3389/frbhe.2024.1377075}}, year = {{2024}}, } @inproceedings{46665, author = {{Garnefeld, I. and Böhm, Eva and Hanf, L. and Helm, S.}}, booktitle = {{2023 AMA Summer Academic Conference, San Francisco, CA}}, location = {{San Francisco, CA}}, title = {{{Unboxing video effectiveness – Does speech matter?}}}, year = {{2023}}, } @inproceedings{46666, author = {{Kessing, K. and Garnefeld, I. and Böhm, Eva}}, booktitle = {{EMAC Annual Conference, Odense, Denmark}}, location = {{Odense, Denmark.}}, title = {{{The dark and bright side of online reviews in manufacturer online shops}}}, year = {{2023}}, } @inproceedings{46667, author = {{Hanf, L. and Garnefeld, I. and Böhm, Eva and Helm, S.}}, booktitle = {{EMAC Annual Conference, Odense, Denmark}}, location = {{Odense, Denmark}}, title = {{{Stimulating engagement with unboxing videos – Does speech matter?}}}, year = {{2023}}, } @article{34114, abstract = {{Qualitative comparative analysis (QCA) enables researchers in international management to better understand how the impact of a single explanatory factor depends on the context of other factors. But the analytical toolbox of QCA does not include a parameter for the explanatory power of a single explanatory factor or “condition”. In this paper, we therefore reinterpret the Banzhaf power index, originally developed in cooperative game theory, to establish a goodness-of-fit parameter in QCA. The relative Banzhaf index we suggest measures the explanatory power of one condition averaged across all sufficient combinations of conditions. The paper argues that the index is especially informative in three situations that are all salient in international management and call for a context-sensitive analysis of single conditions, namely substantial limited diversity in the data, the emergence of strong INUS conditions in the analysis, and theorizing with contingency factors. The paper derives the properties of the relative Banzhaf index in QCA, demonstrates how the index can be computed easily from a rudimentary truth table, and explores its insights by revisiting selected papers in international management that apply fuzzy-set QCA. It finally suggests a three-step procedure for utilizing the relative Banzhaf index when the causal structure involves both contingency effects and configurational causation. }}, author = {{Haake, Claus-Jochen and Schneider, Martin}}, journal = {{Journal of International Management}}, keywords = {{Qualitative comparative analysis, Banzhaf power index, causality, explanatory power}}, publisher = {{Elsevier}}, title = {{{Playing games with QCA: Measuring the explanatory power of single conditions with the Banzhaf index}}}, year = {{2023}}, } @article{46642, abstract = {{ Purpose This study aims to conceptually propose and empirically validate a path perspective on the servitization process of manufacturing firms. It identifies a customer and an outcome path to servitization, sheds light on the pivotal role of digital technology usage for both value-creating paths and explores their financial and relational performance outcomes. Design/methodology/approach The authors use a mixed-method approach, combining a qualitative study with a cross-sectional survey in the USA, the UK and Germany. Findings Manufacturing firms choose between two generic paths to servitization, a customer and an outcome path. Digital technology usage is equally important for both value-creating paths. Progress on the outcome path has a positive effect on firms’ financial performance, whereas the customer path has an indirect effect only, fully mediated by firms’ relational performance. Customer tenure and customer’s open-mindedness are contingency variables in the digital technology usage – servitization path – firm performance framework. Research limitations/implications A path perspective is useful to conceptualize the servitization processes in manufacturing industries. Future research should investigate the sequential choice of servitization paths and explore its drivers and performance outcomes. Practical implications To create and claim superior value for their customers, managers can choose between two servitization paths, leading to differential performance outcomes. While digital technology usage is key to progress on both paths, it is particularly effective for newly acquired customers on the customer path. Suppliers should target their value-creating service offerings at open-minded customer firms to reap their full performance potential. Originality/value Propose and empirically validate a path-perspective on servitization. Understand the pivotal importance of digital technology usage for both servitization paths. }}, author = {{Harrmann, Lisa Katharina and Eggert, Andreas and Böhm, Eva}}, issn = {{0309-0566}}, journal = {{European Journal of Marketing}}, keywords = {{Marketing}}, number = {{3}}, pages = {{834--857}}, publisher = {{Emerald}}, title = {{{Digital technology usage as a driver of servitization paths in manufacturing industries}}}, doi = {{10.1108/ejm-11-2021-0914}}, volume = {{57}}, year = {{2023}}, } @article{46139, author = {{Schneider, Martin and Radermacher, Katharina}}, issn = {{0032-3446}}, journal = {{Wie Arbeitgeber strategisch gegen den Arbeitskräftemangel vorgehen.}}, number = {{580}}, publisher = {{Die politische Meinung}}, title = {{{Wie Arbeitgeber strategisch gegen den Arbeitskräftemangel vorgehen.}}}, year = {{2023}}, } @inproceedings{48285, author = {{Lebedeva, Anastasia and Kornowicz, Jaroslaw and Lammert, Olesja and Papenkordt, Jörg}}, booktitle = {{Artificial Intelligence in HCI}}, title = {{{The Role of Response Time for Algorithm Aversion in Fast and Slow Thinking Tasks}}}, doi = {{10.1007/978-3-031-35891-3_9}}, year = {{2023}}, } @inproceedings{47976, author = {{Papenkordt, Jörg and Ngonga-Ngomo, Axel-Cyrille and Thommes, Kirsten}}, booktitle = {{Academy of Management Proceedings}}, title = {{{Are Numbers or Words the Key to User Reliance on AI?}}}, doi = {{10.5465/AMPROC.2023.12946}}, year = {{2023}}, } @article{49213, author = {{Schneider, Martin and Radermacher, Katharina}}, issn = {{0032-3446}}, journal = {{Die Politische Meinung}}, number = {{580}}, pages = {{63--67}}, title = {{{Employer Branding - Wie Arbeitgeber strategisch gegen den Arbeitskräftemangel vorgehen. }}}, year = {{2023}}, } @article{49446, author = {{Diederich, Sarah and Iseke, Anja and Pull, Kerstin and Schneider, Martin}}, issn = {{0958-5192}}, journal = {{The International Journal of Human Resource Management}}, keywords = {{Management of Technology and Innovation, Organizational Behavior and Human Resource Management, Strategy and Management, Business and International Management, Industrial relations}}, pages = {{1--29}}, publisher = {{Informa UK Limited}}, title = {{{Role (in-)congruity and the Catch 22 for female executives: how stereotyping contributes to the gender pay gap at top executive level}}}, doi = {{10.1080/09585192.2023.2273331}}, year = {{2023}}, } @inbook{49469, abstract = {{Today, it is possible to collect and connect large amounts of digital data from various sources and life domains. This chapter examines the potential and the risks of this development from an interdisciplinary perspective. It defines the ‘global digital twin’ of a human being as the sum of all digitally stored information and predictive knowledge about a person. It points out that, compared to the digital twin of a machine, the human global digital twin is far more complex because it comprises the genetic code and the biographic code of a person. The genetic code contains not only a simple ‘construction plan’ but also hereditary information, in a form that is difficult to read. The biographic code contains all other information that can be assembled about a person, which is obtained via data from cameras, microphones, or other sensors, as well as general personal information. When the growing wealth of information concerning the genetic code and the biographical code is properly utilised, insights from biology and the behavioural sciences may be used to predict personal events such as health problems, job resignations, or even crimes. Because our own interests and those of private firms are partly in conflict over the use of this powerful knowledge, it is still unclear whether the global digital twins of humans will become a liberating or disciplining force for citizens. On the one hand, human beings are not machines: They are aware of their digital twin and therefore are able to influence it throughout their lives. Because of their free will, human beings are in general difficult to predict. Dystopias of full control over individual behaviour are therefore unlikely to materialise. On the other hand, private firms are beginning to take advantage of the available digital twins of humans by monopolising data access and by commercialising predictive knowledge. This is problematic because, unlike machines, human beings cannot only benefit from but also suffer due to their digital twins as they attempt to shape their own lives. We illustrate these issues with some examples and arrive at two conclusions: It is in the public interest for people to be granted more property rights over their personal global digital twins, and publicly funded research needs to become more interdisciplinary, much like private firms that have already begun to perform interdisciplinary research.}}, author = {{Hellweg, Talea Davina and Schneider, Martin and Rückert, Ulrich and Harteis, Christian and Pilz, Sarah}}, booktitle = {{The Digital Twin of Human}}, title = {{{Who Will Own Our Global Digital Twin: The Power of Genetic and Biographic Information to Shape Our Lives}}}, year = {{2023}}, } @article{47953, author = {{Kornowicz, Jaroslaw and Thommes, Kirsten}}, isbn = {{9783031358906}}, issn = {{0302-9743}}, journal = {{Artificial Intelligence in HCI}}, publisher = {{Springer Nature Switzerland}}, title = {{{Aggregating Human Domain Knowledge for Feature Ranking}}}, doi = {{10.1007/978-3-031-35891-3_7}}, year = {{2023}}, } @inproceedings{47972, author = {{Gutt, Jana Kim and Mehic, Miro and Thommes, Kirsten}}, booktitle = {{Academy of Management Proceedings}}, title = {{{Oh my Goodness: Investigating the Goodness of Performance Appraisal Formats Between and Within Teams}}}, doi = {{10.5465/AMPROC.2023.214}}, year = {{2023}}, } @article{44639, author = {{Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, volume = {{9}}, year = {{2023}}, } @inproceedings{48280, author = {{Schütze, Christian and Lammert, Olesja and Richter, Birte and Thommes, Kirsten and Wrede, Britta}}, booktitle = {{Artificial Intelligence in HCI}}, title = {{{Emotional Debiasing Explanations for Decisions in HCI}}}, doi = {{10.1007/978-3-031-35891-3_20}}, year = {{2023}}, } @inproceedings{50978, author = {{Küpper, K. and Garnefeld, I. and Steinhoff, Lena}}, publisher = {{Proceedings of the 52nd European Marketing Academy Conference (EMAC)}}, title = {{{Evaluation of product testing programs as an effective marketing tool - Negative and positive effects of rejections in product testing programs}}}, year = {{2023}}, } @inproceedings{50975, author = {{Alberternst, B. and Giesler, M. and Steinhoff, Lena}}, publisher = {{2023 AMA Winter Marketing Educators’ Conference Proceedings}}, title = {{{The Consumerization of Care: How Capitalism Is Co-Opting Solidarity}}}, year = {{2023}}, } @inproceedings{50979, author = {{Ozuna, Edna and Steinhoff, Lena}}, publisher = {{Proceedings of the 52nd European Marketing Academy Conference (EMAC)}}, title = {{{Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions}}}, year = {{2023}}, } @inproceedings{50977, author = {{Ozuna, Edna and Steinhoff, Lena}}, publisher = {{2023 AMA Winter Marketing Educators’ Conference Proceedings}}, title = {{{Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?}}}, year = {{2023}}, } @inproceedings{51162, abstract = {{The selection of useful, informative, and meaningful features is a key prerequisite for the successful application of machine learning in practice, especially in knowledge-intense domains like decision support. Here, the task of feature selection, or ranking features by importance, can, in principle, be solved automatically in a data-driven way but also supported by expert knowledge. Besides, one may of course, conceive a combined approach, in which a learning algorithm closely interacts with a human expert. In any case, finding an optimal approach requires a basic understanding of human capabilities in judging the importance of features compared to those of a learning algorithm. Hereto, we conducted a case study in the medical domain, comparing feature rankings based on human judgment to rankings automatically derived from data. The quality of a ranking is determined by the performance of a decision list processing features in the order specified by the ranking, more specifically by so-called probabilistic scoring systems.}}, author = {{Hanselle, Jonas and Kornowicz, Jaroslaw and Heid, Stefan and Thommes, Kirsten and Hüllermeier, Eyke}}, booktitle = {{Lernen, Wissen, Daten, Analysen (LWDA) Conference Proceedings}}, location = {{Marburg, Germany}}, title = {{{Comparing Humans and Algorithms in Feature Ranking: A Case-Study in the Medical Domain}}}, year = {{2023}}, } @phdthesis{30201, author = {{Fanasch, Patrizia}}, title = {{{Governance and Reputation in the Market for Experience Goods}}}, doi = {{10.17619/UNIPB/1-1292 }}, year = {{2022}}, } @article{30341, author = {{Hoyer, Britta and van Straaten, Dirk}}, issn = {{2214-8043}}, journal = {{Journal of Behavioral and Experimental Economics}}, keywords = {{General Social Sciences, Economics and Econometrics, Applied Psychology}}, pages = {{101869}}, publisher = {{Elsevier BV}}, title = {{{Anonymity and Self-Expression in Online Rating Systems - An Experimental Analysis}}}, doi = {{10.1016/j.socec.2022.101869}}, volume = {{98}}, year = {{2022}}, } @article{32266, author = {{Hoppe, Julia Amelie and Melkas, Helinä and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Thommes, Kirsten}}, issn = {{1044-7318}}, journal = {{International Journal of Human–Computer Interaction}}, keywords = {{Computer Science Applications, Human-Computer Interaction, Human Factors and Ergonomics}}, pages = {{1--17}}, publisher = {{Informa UK Limited}}, title = {{{Perception of Society’s Trust in Care Robots by Public Opinion Leaders}}}, doi = {{10.1080/10447318.2022.2081283}}, year = {{2022}}, } @article{32267, author = {{Hoppe, Julia Amelie and Melkas, Helinä and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Thommes, Kirsten}}, issn = {{1044-7318}}, journal = {{International Journal of Human–Computer Interaction}}, keywords = {{Computer Science Applications, Human-Computer Interaction, Human Factors and Ergonomics}}, pages = {{1--17}}, publisher = {{Informa UK Limited}}, title = {{{Perception of Society’s Trust in Care Robots by Public Opinion Leaders}}}, doi = {{10.1080/10447318.2022.2081283}}, year = {{2022}}, } @inbook{32272, author = {{Akkerman, Agnes and Manevska, Katerina and Thommes, Kirsten and Sluiter, Roderick}}, booktitle = {{Employment Relations as Networks}}, isbn = {{9781003125730}}, publisher = {{Routledge}}, title = {{{Losing What You Never Had}}}, doi = {{10.4324/9781003125730-10}}, year = {{2022}}, } @article{34044, author = {{Hoffmann, Christin and Thommes, Kirsten}}, issn = {{0959-6526}}, journal = {{Journal of Cleaner Production}}, keywords = {{Industrial and Manufacturing Engineering, Strategy and Management, General Environmental Science, Renewable Energy, Sustainability and the Environment, Building and Construction}}, publisher = {{Elsevier BV}}, title = {{{Clear Roads and Dirty Air? Indirect effects of reduced private traffic congestion on emissions from heavy traffic}}}, doi = {{10.1016/j.jclepro.2022.135053}}, year = {{2022}}, } @article{34045, author = {{Hoffmann, Christin and Thommes, Kirsten}}, issn = {{0959-6526}}, journal = {{Journal of Cleaner Production}}, keywords = {{Industrial and Manufacturing Engineering, Strategy and Management, General Environmental Science, Renewable Energy, Sustainability and the Environment, Building and Construction}}, publisher = {{Elsevier BV}}, title = {{{Clear Roads and Dirty Air? Indirect effects of reduced private traffic congestion on emissions from heavy traffic}}}, doi = {{10.1016/j.jclepro.2022.135053}}, year = {{2022}}, } @article{34283, author = {{Gutt, Jana Kim and Thommes, Kirsten}}, issn = {{0065-0668}}, journal = {{Academy of Management Proceedings}}, keywords = {{Microbiology}}, number = {{1}}, publisher = {{Academy of Management}}, title = {{{Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended Audio Comments}}}, doi = {{10.5465/ambpp.2022.16394abstract}}, volume = {{2022}}, year = {{2022}}, } @article{32857, author = {{Gutt, Jana Kim and Thommes, Kirsten}}, issn = {{0065-0668}}, journal = {{Academy of Management Proceedings}}, keywords = {{Microbiology}}, number = {{1}}, publisher = {{Academy of Management}}, title = {{{Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended Audio Comments}}}, doi = {{10.5465/ambpp.2022.16394abstract}}, volume = {{2022}}, year = {{2022}}, } @article{33692, abstract = {{Abstract An individual’s relation to time may be an important driver of pro-environmental behaviour. We studied whether young individual’s gender and time-orientation are associated with pro-environmental behaviour. In a controlled laboratory environment with students in Germany, participants earned money by performing a real-effort task and were then offered the opportunity to invest their money into an environmental project that supports climate protection. Afterwards, we controlled for their time-orientation. In this consequential behavioural setting, we find that males who scored higher on future-negative orientation showed significantly more pro-environmental behaviour compared to females who scored higher on future-negative orientation and males who scored lower on future-negative orientation. Interestingly, our results are completely reversed when it comes to past-positive orientation. These findings have practical implications regarding the most appropriate way to address individuals in order to achieve more pro-environmental behaviour.}}, author = {{Hoffmann, Christin and Hoppe, Julia Amelie and Ziemann, Niklas}}, issn = {{1748-9326}}, journal = {{Environmental Research Letters}}, keywords = {{Public Health, Environmental and Occupational Health, General Environmental Science, Renewable Energy, Sustainability and the Environment}}, number = {{10}}, publisher = {{IOP Publishing}}, title = {{{Who has the future in mind? Gender, time perspectives, and pro-environmental behaviour}}}, doi = {{10.1088/1748-9326/ac9296}}, volume = {{17}}, year = {{2022}}, } @article{34046, author = {{Hoffmann, Christin and Thommes, Kirsten}}, issn = {{2168-2291}}, journal = {{IEEE Transactions on Human-Machine Systems}}, keywords = {{Artificial Intelligence, Computer Networks and Communications, Computer Science Applications, Human-Computer Interaction, Signal Processing, Control and Systems Engineering, Human Factors and Ergonomics}}, pages = {{1--11}}, publisher = {{Institute of Electrical and Electronics Engineers (IEEE)}}, title = {{{Seizing the Opportunity for Automation—How Traffic Density Determines Truck Drivers' Use of Cruise Control}}}, doi = {{10.1109/thms.2022.3212335}}, year = {{2022}}, } @article{46662, author = {{Akalan, R. and Eggert, A. and Böhm, Eva}}, journal = {{Journal of Service Management Research}}, number = {{1}}, pages = {{47--63}}, title = {{{Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?}}}, volume = {{6}}, year = {{2022}}, } @article{46668, author = {{Eggert, A. and Harrmann, L. and Böhm, Eva}}, journal = {{EMAC Annual Conference, Budapest, Hungary}}, location = {{Budapest, Hungary}}, title = {{{Digital technology usage as a driver of servitization paths in manufacturing industries}}}, year = {{2022}}, } @inproceedings{46669, author = {{Kessing, K. and Garnefeld, I. and Böhm, Eva}}, booktitle = {{EMAC Annual Conference, Budapest, Hungary}}, location = {{Budapest, Hungary}}, title = {{{Should manufacturers publish online reviews in their own online shops?}}}, year = {{2022}}, } @article{46661, author = {{Akalan, R. and Böhm, Eva and Eggert, A.}}, journal = {{Journal of Service Management Research}}, number = {{3}}, pages = {{204--213}}, title = {{{Servitization in the manufacturing industry: Where do we stand? Where do we come from?}}}, volume = {{6}}, year = {{2022}}, } @article{46634, author = {{Alavi, Sascha and Böhm, Eva and Habel, Johannes and Wieseke, Jan and Schmitz, Christian and Brüggemann, Felix}}, issn = {{0737-6782}}, journal = {{Journal of Product Innovation Management}}, keywords = {{Management of Technology and Innovation, Strategy and Management}}, number = {{3}}, pages = {{445--463}}, publisher = {{Wiley}}, title = {{{The ambivalent role of monetary sales incentives in service innovation selling}}}, doi = {{10.1111/jpim.12600}}, volume = {{39}}, year = {{2022}}, } @article{42782, author = {{Radermacher, Katharina and Herdejürgen, Enja Marie}}, journal = {{PERSONALquarterly}}, number = {{1/2022}}, pages = {{24--33}}, title = {{{Erkenntnisse aus Arbeitgeberbewertungen – Potenzial von Atmosphäre und Arbeitsplätzen. }}}, year = {{2022}}, } @article{34281, abstract = {{In this paper, we apply imprinting theory to examine how institutional transformation substantially influences perceptions of corruption that we argue to be incorporated to a varying extent in organizations founded in that period. For this purpose, we compare the effect of a sudden shock (dissolution of the Soviet Union) on the managers' present perceptions to that of a steady transition (EU accession). We consult the 5th round of the Business Environment and Enterprise Performance Survey from 2012 to 2014 analyzing 4715 interviews with managers of organizations from twelve Central and Eastern European countries. Our results reveal striking differences in the present perception of corruption for organizations founded immediately before and immediately after these institutional transitions. The study's results contribute to the research on imprinting theory regarding the relationship between organizations and institutional conditions that constitutes a lasting effect on organizational structures. Thus, applying an institutional perspective that considers less stable periods for organizations yields a promising avenue in research on organizational behavior.}}, author = {{Auer, Thorsten Fabian and Knorr, Karin and Thommes, Kirsten}}, issn = {{2694-6424}}, journal = {{Business Ethics, the Environment & Responsibility}}, keywords = {{Central and Eastern Europe, corruption, imprinting theory, institutional transformation, shock-imprinting}}, number = {{2}}, pages = {{478--497}}, publisher = {{Wiley}}, title = {{{Long‐term effects of institutional conditions on perceived corruption – A study on organizational imprinting in post‐communist countries}}}, doi = {{10.1111/beer.12506}}, volume = {{32}}, year = {{2022}}, } @article{44529, abstract = {{According to the German Rectors’ Conference (HRK), German higher education teaching fails to meet the demand to integrate competence-oriented learning objectives. Despite a wide-ranging debate on the use of learning objectives, empirical research on their effectiveness is scarce. The present study uses the features of digital teaching platforms to investigate the perception and effectiveness of learning objectives applying a randomised controlled experiment followed by a survey in a course for undergraduate economics students (N = 30). Controlling group preconditions and the treatment effect allows to draw conclusions about the different learning outcomes of the student groups. The specification of behaviour-oriented learning objectives in the online course system leads to significantly better performance in the treatment group. A stronger perception of the learning objectives in the treatment group supports this effect that remains significant in a regression analysis. Thus, the study provides an empirical justification to integrate learning objectives in university teaching.}}, author = {{Auer, Thorsten Fabian}}, issn = {{2199-8825}}, journal = {{die hochschullehre}}, keywords = {{learning objectives, academic performance, perception, teaching methods, experiment}}, number = {{1}}, pages = {{662--675}}, title = {{{Die Wirksamkeit von Lernzielen für Studienleistungen – eine experimentelle Studie}}}, doi = {{http://doi.org/10.3278/HSL2248W}}, volume = {{8}}, year = {{2022}}, } @inproceedings{33957, abstract = {{Manufacturing companies are challenged to make the increasingly complex work processes equally manageable for all employees to prevent an impending loss of competence. In this contribution, an intelligent assistance system is proposed enabling employees to help themselves in the workplace and provide them with competence-related support. This results in increasing the short- and long-term efficiency of problem solving in companies.}}, author = {{Deppe, Sahar and Brandt, Lukas and Brünninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}}, keywords = {{Assistance system, Knowledge graph, Information retrieval, Neural networks, AR}}, location = {{Stuttgart}}, title = {{{AI-Based Assistance System for Manufacturing}}}, doi = {{10.1109/ETFA52439.2022.9921520}}, year = {{2022}}, } @inproceedings{34282, author = {{Deppe, Sahar and Brandt, Lukas and Brunninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}}, booktitle = {{2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)}}, publisher = {{IEEE}}, title = {{{AI-Based Assistance System for Manufacturing}}}, doi = {{10.1109/etfa52439.2022.9921520}}, year = {{2022}}, } @inbook{34466, author = {{Papenkordt, Jörg and Thommes, Kirsten}}, booktitle = {{Human-Technology Interaction}}, isbn = {{9783030992347}}, publisher = {{Springer International Publishing}}, title = {{{Determinants of Trust in Smart Technologies}}}, doi = {{10.1007/978-3-030-99235-4_13}}, year = {{2022}}, } @misc{49215, booktitle = {{Studie Industrieverband Büro und Arbeitswelt e. V. (IBA). }}, editor = {{Radermacher, Katharina and Herdejürgen, Enja }}, publisher = {{Industrieverband Büro und Arbeitswelt e. V. }}, title = {{{Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft}}}, year = {{2022}}, } @article{46660, author = {{Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}}, journal = {{Journal of Service Management}}, number = {{4}}, pages = {{216--231}}, title = {{{Exploring the customer journey of voice commerce: A research agenda}}}, volume = {{6}}, year = {{2022}}, } @article{34154, abstract = {{Regulations to prevent ethnic discrimination in accessing the labor market are implemented most thoroughly in the public sector. However, it remains to be assessed if these regulations are internalized. We conducted a field experiment to examine ethnic discrimination when applying for internships in German municipalities by unsolicited inquiries. We compared responses in German cities to Turkish, Italian, and German applicants in two periods, and find consistent disadvantages for the Turkish and Italian applicants as well as differences related to gender. Thus, the likelihood for ethnic discrimination rises when applying for positions in public institutions that are not subject to regulations.}}, author = {{Auer, Thorsten Fabian and Ekemen, Helin and Hagedorn, Carolin and Heise, Chantal and Rese, Christine}}, issn = {{1681 8997}}, journal = {{Empirical Economics Letters}}, keywords = {{Ethnic Discrimination, Public Sector, Field Experiment, Application Procedure}}, number = {{7}}, pages = {{47--55}}, title = {{{Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector}}}, volume = {{21}}, year = {{2022}}, } @article{32397, abstract = {{Unternehmen investieren zunehmend in Angebote Betrieblicher Gesundheitsförderung (BGF). Dabei stellt sich die Frage nach dem Kosten-Nutzen-Verhältnis jenseits des individuellen Nutzens durch die Förderung der Mitarbeitergesundheit. Deshalb wurden im Rahmen einer Sekundäranalyse Effekte der BGF auf den Unternehmenserfolg berechnet. Die Ergebnisse lassen vermuten, dass sich eine verhaltensorientierte BGF kaum positiv auf die Arbeitsproduktivität und Kommunikationsstruktur in Unternehmen auswirkt.}}, author = {{Auer, Thorsten Fabian and Sennefelder, Lisa and Meier, Heiko}}, issn = {{1876-4851}}, journal = {{Public Health Forum}}, keywords = {{Kommunikation, Arbeitsproduktivität, Betriebliche Gesundheitsförderung, Kosten-Nutzen-Verhältnis}}, number = {{3}}, pages = {{214--216}}, publisher = {{Walter De Gruyter GmbH}}, title = {{{Betriebliche Gesundheitsförderung: Ein leeres Versprechen?}}}, doi = {{10.1515/pubhef-2022-0069}}, volume = {{30}}, year = {{2022}}, } @article{42776, abstract = {{AbstractThis paper examines how human and organizational factors need to be designed to achieve strong technological maturity of either the products or the production process. In a fuzzy-set qualitative comparative analysis (fs/QCA), a combination of intensive training and strong worker participation is found to be associated with strong technological maturity in the two organizational contexts: firms with a strong entrepreneurial culture and in large firms oriented towards customer-oriented innovation. Overall, the paper uncovers designs or causal recipes for a successful digital transformation.}}, author = {{Schneider, Martin and Hellweg, Talea Davina and Menzefricke, J. S.}}, issn = {{2732-527X}}, journal = {{Proceedings of the Design Society}}, pages = {{791--800}}, publisher = {{Cambridge University Press (CUP)}}, title = {{{Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis}}}, doi = {{10.1017/pds.2022.81}}, volume = {{2}}, year = {{2022}}, } @techreport{45668, abstract = {{Im Rahmen dieser Studie wird der Status Quo des KI-Einsatzes in der industriellen Arbeitswelt in der Region OstWestfalenLippe erfasst und beschrieben. Dadurch wird eine Grundlage geschaffen, um eine zielführende Unterstützung der Gestaltung von durch Künstliche Intelligenz (KI) gestützter Arbeitsprozesse in Unternehmen zu ermöglichen, indem beispielsweise bedarfsbezogene Maßnahmen entwickelt und durchgeführt sowie weiterer Forschungsbedarf aufgezeigt wird. Die Befragung wurde im Jahr 2021 von dem Kompetenzzentrum Arbeitswelt.Plus sowie dem Spitzencluster it’s OWL initiiert. Dabei sind drei Zielgruppen – Unternehmensleitung, Personalabteilung (HR) sowie Arbeitnehmer*innen – adressiert worden. Insgesamt nahmen 317 Personen aus 89 verschiedenen Unternehmen bzw. Organisationen an der Befragung teil – zu 38 % Unternehmer*innen, zu 13 % Personaler*innen und zu 49 % Arbeitnehmer*innen. Die meisten der Teilnehmenden stammten aus der Elektroindustrie, dem Maschinenbau sowie dem Informations- und Kommunikationstechnologie (IKT)-Sektor. Die Befragungsergebnisse zeigen, dass sich die meisten Unternehmen in der Anfangsphase der KI-Nutzung befinden. Zwischen einzelnen Unternehmensbereichen und verschiedenen Branchen zeigen sich gewisse Unterschiede in der Nutzungsphase. Die Befragten stehen aktuell vor der Nutzung von vor allem teilautonomen KI-Systemen, die ausführende und analytische menschliche Tätigkeitenbeispielsweise durch Informationsbereitstellungen unterstützen. Wesentliche Ziele der KI-Nutzung sind die Effizienzsteigerung, Qualitätsverbesserung, Entscheidungsoptimierung sowie Unterstützung der Arbeitnehmer*innen. Allerdings werden in allen Unternehmen die fehlende Expertise sowie insgesamt die Komplexität des Themenfelds als Hinderungsgründe identifiziert. In allen Unternehmen und allen Unternehmensbereichen werden hohe Auswirkungen durch KI erwartet. Auf die Arbeitsgestaltung werden insgesamt eher positive Auswirkungen erwartet. Die Befragten schätzen die Bedeutung von KI, ihre Aufgeschlossenheit sowie ihr Vertrauen gegenüber KI als insgesamt hoch ein, ihr Verständnis von KI dagegen eher als gering. Tendenziell zeigt sich eine große Diskrepanz zwischen Selbst- und Fremdbild mit einer teils deutlich negativeren Wahrnehmung anderer. Die Befragten erwarten außerdem steigende Kompetenzanforderungen sowie einen hohen Weiterbildungsbedarf, insbesondere bezüglich des grundlegenden Verständnisses über KI. In den wenigsten Unternehmen existiert jedoch ein gezieltes Weiterbildungsangebot. Die Erkenntnisse aus der Befragung fließen im Rahmen des Kompetenzzentrums Arbeitswelt.Plus in die gezielte Gestaltung und Einführung KI-gestützter Arbeitsformen sowie bedarfsgerechter Unterstützungsangebote ein. Die hohe Komplexität der KI-Einführung sowie die sowohl technischen als auch mitarbeiterbezogenen Herausforderungen verdeutlichen den Bedarf für eine soziotechnische Perspektive und ein systematisches Vorgehen bei der Gestaltung dieses vielschichtigen Themenfelds.}}, author = {{Papenkordt, Jörg and Gabriel, Stefan and Thommes, Kirsten and Dumitrescu, Roman}}, publisher = {{Kompetenzzentrum Arbeitswelt.Plus}}, title = {{{Künstliche Intelligenz in der industriellen Arbeitswelt}}}, doi = {{10.55594/tmao3234}}, year = {{2022}}, } @article{44637, author = {{Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, volume = {{9}}, year = {{2022}}, } @article{34191, abstract = {{AbstractSince the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization.}}, author = {{Knorr, Karin and Hein-Pensel, Franziska}}, issn = {{2198-1620}}, journal = {{Management Review Quarterly}}, keywords = {{Strategy and Management, Business, Management and Accounting (miscellaneous)}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity}}}, doi = {{10.1007/s11301-022-00311-7}}, year = {{2022}}, } @article{34295, author = {{Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, year = {{2022}}, } @article{44636, author = {{Hoppe, Julia A. and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, volume = {{9}}, year = {{2022}}, } @article{32273, author = {{Hoppe, Julia Amelie and Melkas, Helinä and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Thommes, Kirsten}}, issn = {{1044-7318}}, journal = {{International Journal of Human–Computer Interaction}}, keywords = {{Computer Science Applications, Human-Computer Interaction, Human Factors and Ergonomics}}, pages = {{1--17}}, publisher = {{Informa UK Limited}}, title = {{{Perception of Society’s Trust in Care Robots by Public Opinion Leaders}}}, doi = {{10.1080/10447318.2022.2081283}}, year = {{2022}}, } @article{34473, abstract = {{Psychologists claim that being treated kindly puts individuals in a positive emotional state: they then treat an unrelated third party more kindly. Numerous experiments document that subjects indeed ‘pay forward’ specific behavior. For example, they are less generous after having experienced stinginess. This, however, is not necessarily driven by emotions. Subjects may also imitate what they regard as socially adequate behavior. Here, I present an experiment in which imitation is not possible at the next opportunity to act with a stranger: after being given either a fun or an annoying job, subjects have to decide whether to be generous or not. I find that although subjects who are given the annoying job report more negative emotions than those with the fun job, they do not treat an unrelated third person more unkindly in terms of passing on less money. }}, author = {{Schnedler, Wendelin}}, issn = {{0899-8256}}, journal = {{Games and Economic Behavior}}, keywords = {{Economics and Econometrics, Finance}}, pages = {{542--558}}, publisher = {{Elsevier BV}}, title = {{{The broken chain: Evidence against emotionally driven upstream indirect reciprocity}}}, doi = {{10.1016/j.geb.2022.10.008}}, volume = {{136}}, year = {{2022}}, } @article{45721, author = {{Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y. and Perko, T. and Harmeling, C. M.}}, journal = {{Journal of Service Management Research}}, number = {{1}}, pages = {{2--27}}, title = {{{Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services}}}, doi = {{ 10.5771/2511-8676-2022-1-2}}, volume = {{6}}, year = {{2022}}, } @inproceedings{45737, author = {{Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}}, booktitle = {{2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago}}, location = {{Chicago}}, title = {{{Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support}}}, year = {{2022}}, } @inproceedings{45739, author = {{Garnefeld, I. and Steinhoff, Lena and Küpper, K.}}, booktitle = {{2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas}}, location = {{Las Vegas}}, title = {{{How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in Product Testing Programs}}}, year = {{2022}}, } @inproceedings{45738, author = {{Becker, M. and Wiegand, N. and Steinhoff, Lena and Baidina, K.}}, booktitle = {{Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.}}, location = {{Budapest}}, title = {{{The Role of Self-Rewarding Behavior in Cashback Loyalty Programs}}}, year = {{2022}}, } @article{45720, author = {{Steinhoff, Lena and Liu, J. (S.) and Li, X. and Palmatier, R. W.}}, journal = {{Journal of International Marketing}}, number = {{1}}, pages = {{1--31}}, title = {{{Customer Engagement in International Markets}}}, doi = {{10.1177/1069031X221099211}}, volume = {{31}}, year = {{2022}}, } @article{51210, author = {{Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}}, issn = {{0144-929X}}, journal = {{Behaviour & Information Technology}}, keywords = {{Human-Computer Interaction, General Social Sciences, Arts and Humanities (miscellaneous), Developmental and Educational Psychology}}, number = {{6}}, pages = {{758--774}}, publisher = {{Informa UK Limited}}, title = {{{Assistant nurses and orientation to care robot use in three European countries}}}, doi = {{10.1080/0144929x.2022.2042736}}, volume = {{42}}, year = {{2022}}, } @phdthesis{24886, author = {{van Straaten, Dirk}}, title = {{{Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics}}}, doi = {{10.17619/UNIPB/1-1189 }}, year = {{2021}}, } @inbook{24371, author = {{Krebs, Benjamin and Wehner, Marius Claus}}, booktitle = {{The Routledge companion to talent management}}, editor = {{Tarique, Ibraiz}}, pages = {{539--555}}, publisher = {{Routledge}}, title = {{{The relationship between talent management and individual and organizational performance}}}, year = {{2021}}, } @article{17860, author = {{Beverungen, Daniel and Kundisch, Dennis and Wünderlich, Nancy}}, journal = {{Journal of Service Management}}, number = {{4}}, pages = {{507--532}}, title = {{{Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers}}}, volume = {{32}}, year = {{2021}}, } @article{21289, author = {{Kaimann, Daniel and Tanneberg, Ilka and Cox, Joe}}, issn = {{0143-6570}}, journal = {{Managerial and Decision Economics}}, number = {{1}}, pages = {{3--20}}, title = {{{“I will survive”: Online streaming and the chart survival of music tracks}}}, doi = {{10.1002/mde.3226}}, volume = {{42}}, year = {{2021}}, } @inproceedings{46670, author = {{Harrmann, L. and Böhm, Eva and Eggert, A.}}, booktitle = {{2021 AMA Winter Academic Conference}}, title = {{{Exploring the paths towards service growth in manufacturing companies}}}, year = {{2021}}, } @article{41338, abstract = {{AbstractThis study explains how manufacturers tackle the critical managerial challenge of transforming a product-focused sales force to undertake solution selling. Through an application of configurational theory, the authors explain how individual and organizational conditions combine to determine salespeople’s engagement in solution selling. Multilevel, multisource data from the sales organization of a global supplier of building solutions represent input from salespeople (N = 184), solution champions (N = 23), and sales managers (N = 26). A fuzzy set qualitative comparative analysis reveals no single, optimal way to overcome transformation challenges. Rather, consistent with prior research, solution selling requires certain types of salespeople, because value-based selling is a necessary condition for successful engagement. Beyond this foundational condition, a heterogeneous sales force can be engaged, as long as the organization provides appropriate support that is tailored to individual salespersons’ needs. The findings affirm that this viable support can come from either sales managers or solution champions.}}, author = {{Salonen, Anna and Terho, Harri and Böhm, Eva and Virtanen, Ari and Rajala, Risto}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{1}}, pages = {{139--163}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions}}}, doi = {{10.1007/s11747-020-00729-z}}, volume = {{49}}, year = {{2021}}, } @article{41337, abstract = {{AbstractOnline reviews have profound impacts on firm success in terms of sales volume and how much customers are willing to pay, yet firms remain highly dependent on customers’ voluntary contributions. A popular way to increase the number of online reviews is to use product testing programs, which offer participants free products in exchange for writing reviews. Firms that employ this practice generally hope to increase review quality and secure higher product rating scores. However, a qualitative study, experimental study, and multilevel analysis of a field study dataset of more than 200,000 online reviews by product testers combine to reveal that product testing programs do not necessarily generate higher quality reviews, nor better product ratings. Only in certain circumstances (e.g., higher priced products) does offering a product testing program generate these benefits for the firm. Therefore, companies should consider carefully if and when they want to offer product testing programs.}}, author = {{Garnefeld, Ina and Krah, Tabea and Böhm, Eva and Gremler, Dwayne D.}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{4}}, pages = {{703--722}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Online reviews generated through product testing: can more favorable reviews be enticed with free products?}}}, doi = {{10.1007/s11747-021-00770-6}}, volume = {{49}}, year = {{2021}}, } @article{46635, author = {{Schaefers, Tobias and Ruffer, Stefan and Böhm, Eva}}, issn = {{0019-8501}}, journal = {{Industrial Marketing Management}}, keywords = {{Marketing}}, pages = {{466--481}}, publisher = {{Elsevier BV}}, title = {{{Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration}}}, doi = {{10.1016/j.indmarman.2020.06.002}}, volume = {{93}}, year = {{2021}}, } @inbook{24375, author = {{Wach, Bernhard and Krebs, Benjamin and Kabst, Rüdiger}}, booktitle = {{HR-Trends 2021}}, editor = {{Schwuchow, K. and Gutmann, J.}}, publisher = {{Haufe-Lexware}}, title = {{{HR-Manager als Intrapreneure}}}, year = {{2021}}, } @inbook{42778, author = {{Öhlschläger, Claudia and Schneider, Martin}}, booktitle = {{Komparatistik heute}}, isbn = {{9783846766088}}, pages = {{159--173}}, publisher = {{Brill | Fink}}, title = {{{Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive}}}, doi = {{10.30965/9783846766088_009}}, year = {{2021}}, } @article{24456, abstract = {{One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently.}}, author = {{Rohlfing, Katharina J. and Cimiano, Philipp and Scharlau, Ingrid and Matzner, Tobias and Buhl, Heike M. and Buschmeier, Hendrik and Esposito, Elena and Grimminger, Angela and Hammer, Barbara and Haeb-Umbach, Reinhold and Horwath, Ilona and Hüllermeier, Eyke and Kern, Friederike and Kopp, Stefan and Thommes, Kirsten and Ngonga Ngomo, Axel-Cyrille and Schulte, Carsten and Wachsmuth, Henning and Wagner, Petra and Wrede, Britta}}, issn = {{2379-8920}}, journal = {{IEEE Transactions on Cognitive and Developmental Systems}}, keywords = {{Explainability, process ofexplaining andunderstanding, explainable artificial systems}}, number = {{3}}, pages = {{717--728}}, title = {{{Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems}}}, doi = {{10.1109/tcds.2020.3044366}}, volume = {{13}}, year = {{2021}}, } @article{45724, author = {{Henderson, C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W.}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{2}}, pages = {{350--373}}, title = {{{Customer Inertia Marketing}}}, doi = {{http://dx.doi.org/10.1007/s11747-020-00744-0}}, volume = {{49}}, year = {{2021}}, } @article{45725, author = {{Kim, J. J. and Steinhoff, Lena and Palmatier, R. W.}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{1}}, pages = {{71--95}}, title = {{{An Emerging Theory of Loyalty Program Dynamics}}}, doi = {{10.1007/s11747-020-00719-1}}, volume = {{49}}, year = {{2021}}, } @article{45722, author = {{Steinhoff, Lena and Palmatier, R. W.}}, journal = {{Australasian Marketing Journal}}, number = {{2}}, pages = {{111--117}}, title = {{{Commentary: Opportunities and Challenges of Technology in Relationship Marketing}}}, doi = {{https://doi.org/10.1016/j.ausmj.2020.07.003}}, volume = {{29}}, year = {{2021}}, } @article{45723, author = {{Steinhoff, Lena and Zondag, M. M.}}, journal = {{Journal of Business Research}}, pages = {{70--82}}, title = {{{Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages}}}, doi = {{10.1016/j.jbusres.2021.02.016}}, volume = {{129}}, year = {{2021}}, } @inproceedings{45741, author = {{Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}}, booktitle = {{2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg}}, location = {{St. Petersburg}}, title = {{{Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together}}}, year = {{2021}}, } @inproceedings{45740, author = {{Alberternst, B. and Eggert, A. and Steinhoff, Lena and Giesler, M.}}, booktitle = {{Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid}}, location = {{Madrid}}, title = {{{Understanding and Measuring Consumer Solidarity as a Collective Bond}}}, year = {{2021}}, } @inproceedings{24373, author = {{Krebs, Benjamin}}, booktitle = {{Academy of Management Proceedings}}, number = {{21233}}, title = {{{Antecedents and Performance Consequences of High-Potential Scheme Use}}}, volume = {{1}}, year = {{2020}}, } @article{21126, author = {{Pekkarinen, Satu and Hennala, Lea and Tuisku, Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Melkas, Helinä}}, issn = {{1569-1101}}, journal = {{Gerontechnology}}, title = {{{Care robots in society: Knowledge and orientation needs}}}, doi = {{10.4017/gt.2020.19.s.69664}}, year = {{2020}}, } @article{21127, author = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine}}, issn = {{1569-1101}}, journal = {{Gerontechnology}}, title = {{{The need for care robot orientation in elder care services}}}, doi = {{10.4017/gt.2020.19.s.69574}}, year = {{2020}}, } @article{21287, abstract = {{Peer-to-peer markets are especially suitable for the analysis of online ratings as they represent two-sided markets that match buyers to sellers and thus lead to reduced scope for opportunistic behavior. We decompose the online ratings by focusing on the customer’s decision-making process in a leading peer-to-peer ridesharing platform. Using data from the leading peer-to-peer ridesharing platform BlaBlaCar, we analyze 17,584 users registered between 2004 and 2014 and their online ratings focusing on the decomposition of the explicit determinants reflecting the variance of online ratings. We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings.}}, author = {{Kaimann, Daniel}}, issn = {{2071-1050}}, journal = {{Sustainability}}, number = {{15}}, title = {{{Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets}}}, doi = {{10.3390/su12156185}}, volume = {{12}}, year = {{2020}}, } @article{17361, author = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helina and Gustafsson, Christine}}, journal = {{International Journal of Social Robotics}}, pages = {{1--15}}, title = {{{Care Robot Orientation: What, Who and How? Potential Users` Perceptions}}}, doi = {{10.1007/s12369-020-00619-y}}, year = {{2020}}, } @article{17366, author = {{Hoppe, Julia Amelie and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Melkas, Helinä and Tusku, Outi and Pekkarinen, Satu and Hennala, Lea}}, issn = {{2364-9208}}, journal = {{Industrie 4.0 Management}}, title = {{{Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?}}}, volume = {{2}}, year = {{2020}}, } @inbook{17367, author = {{Hoppe, Julia Amelie and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Melkas, Helinä and Tusku, Outi and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten}}, booktitle = {{Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care }}, editor = {{Haltaufderheide, Joschka and Hovemann, Johanna and Vollmann, Jochen}}, pages = {{139--156}}, publisher = {{De Gruyter}}, title = {{{Assistive robots in care: Expectations and perceptions of older people}}}, doi = {{10.1515/9783110677485-009}}, year = {{2020}}, } @article{20882, author = {{Hoffmann, Christin and Thommes, Kirsten}}, issn = {{0167-2681}}, journal = {{Journal of Economic Behavior & Organization}}, pages = {{49--65}}, title = {{{Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment}}}, doi = {{10.1016/j.jebo.2020.09.034}}, year = {{2020}}, } @article{20883, abstract = {{We experimentally compare the consequences for group cooperation of two decision mechanisms involving the extension of group membership. We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism.}}, author = {{Grund, Christian and Harbring, Christine and Thommes, Kirsten and Tilkes, Katja Rebecca}}, issn = {{2073-4336}}, journal = {{Games}}, title = {{{Decisions on Extending Group Membership—Evidence from a Public Good Experiment}}}, doi = {{10.3390/g11040061}}, year = {{2020}}, } @article{4627, author = {{Kaimann, Daniel}}, journal = {{Applied Economics Letters}}, number = {{16}}, pages = {{1366--1370}}, title = {{{Ancillary market signaling: A two-stage model of economic reputation on ancillary market success}}}, doi = {{10.1080/13504851.2019.1683136}}, volume = {{27}}, year = {{2020}}, } @inproceedings{16116, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2020 AMA Winter Academic Conference}}, location = {{San Diego, CA, USA}}, title = {{{How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust}}}, year = {{2020}}, } @article{21128, author = {{Thommes, Kirsten and Johansson-Pajala, Rose-Marie and Gustaffson, Christine and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Melkas, Helinä and Hoppe, Julia Amelie}}, issn = {{1569-1101}}, journal = {{Gerontechnology}}, title = {{{Trust development in care robots by opinion leader in the society}}}, doi = {{10.4017/gt.2020.19.s.70024.4}}, year = {{2020}}, } @article{17854, author = {{Goldbach, Carina and Hoffmann, Christin and Hoppe, Julia Amelie and Pitz, Thomas and Thommes, Kirsten}}, journal = {{PloS ONE}}, number = {{7}}, title = {{{The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic}}}, doi = {{https://doi.org/10.1371/journal.pone.0236589}}, volume = {{15 }}, year = {{2020}}, } @article{17857, author = {{Pekkarinen, Satu and Hennala, Lea and Tuisku, Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Melkas, Helina}}, journal = {{Futures}}, title = {{{Embedding care robots into society and practice: Socio-technical considerations}}}, doi = {{https://doi.org/10.1016/j.futures.2020.102593}}, volume = {{122}}, year = {{2020}}, } @article{17862, author = {{Schlangenotto, Darius and Schnedler, Wendelin and Vadovic, Radovan}}, journal = {{Games}}, number = {{3}}, pages = {{1----24}}, title = {{{Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups}}}, volume = {{11}}, year = {{2020}}, } @article{18236, author = {{Schnedler, Wendelin and Stephan, Nina Lucia}}, issn = {{1439-2917}}, journal = {{Schmalenbach Business Review}}, pages = {{347--364}}, title = {{{Revisiting a Remedy Against Chains of Unkindness}}}, doi = {{10.1007/s41464-020-00090-2}}, year = {{2020}}, } @inproceedings{46689, author = {{Garnefeld, I. and Krah, T. and Böhm, Eva and Gremler, D. D.}}, booktitle = {{2020 AMA Winter Academic Conference, San Diego, CA}}, location = {{San Diego, CA}}, title = {{{Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award)}}}, year = {{2020}}, } @inproceedings{46690, author = {{Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}}, booktitle = {{2020 AMA Winter Academic Conference, San Diego, CA}}, location = {{San Diego, CA}}, title = {{{Manufacturers’ service growth through mergers and acquisitions – An event study}}}, year = {{2020}}, } @article{46636, author = {{Böhm, Eva and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang and Haas, Alexander}}, issn = {{0885-3134}}, journal = {{Journal of Personal Selling and Sales Management}}, keywords = {{Management of Technology and Innovation, Human Factors and Ergonomics}}, number = {{3}}, pages = {{180--197}}, publisher = {{Informa UK Limited}}, title = {{{Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling}}}, doi = {{10.1080/08853134.2020.1778484}}, volume = {{40}}, year = {{2020}}, } @inbook{42780, author = {{Schneider, Martin}}, booktitle = {{Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien}}, editor = {{Becker, Karsten}}, isbn = {{978-3-8260-6930-7}}, pages = {{243--254}}, title = {{{Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street}}}, year = {{2020}}, } @inbook{18905, author = {{Schneider, Martin}}, booktitle = {{Urbane Kulturen und Räume Intermedial}}, editor = {{Öhlschläger, Claudia}}, isbn = {{987-3-8376-4884-3}}, pages = {{209--221}}, title = {{{Urbane Arbeitsparadiese gestern und heute}}}, year = {{2020}}, } @inbook{20295, author = {{Schneider, Martin and Eisele, Simon}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, pages = {{303--322}}, publisher = {{Springer}}, title = {{{Personalwirtschaft}}}, year = {{2020}}, }