@article{33692, abstract = {{Abstract An individual’s relation to time may be an important driver of pro-environmental behaviour. We studied whether young individual’s gender and time-orientation are associated with pro-environmental behaviour. In a controlled laboratory environment with students in Germany, participants earned money by performing a real-effort task and were then offered the opportunity to invest their money into an environmental project that supports climate protection. Afterwards, we controlled for their time-orientation. In this consequential behavioural setting, we find that males who scored higher on future-negative orientation showed significantly more pro-environmental behaviour compared to females who scored higher on future-negative orientation and males who scored lower on future-negative orientation. Interestingly, our results are completely reversed when it comes to past-positive orientation. These findings have practical implications regarding the most appropriate way to address individuals in order to achieve more pro-environmental behaviour.}}, author = {{Hoffmann, Christin and Hoppe, Julia Amelie and Ziemann, Niklas}}, issn = {{1748-9326}}, journal = {{Environmental Research Letters}}, keywords = {{Public Health, Environmental and Occupational Health, General Environmental Science, Renewable Energy, Sustainability and the Environment}}, number = {{10}}, publisher = {{IOP Publishing}}, title = {{{Who has the future in mind? Gender, time perspectives, and pro-environmental behaviour}}}, doi = {{10.1088/1748-9326/ac9296}}, volume = {{17}}, year = {{2022}}, } @article{34046, author = {{Hoffmann, Christin and Thommes, Kirsten}}, issn = {{2168-2291}}, journal = {{IEEE Transactions on Human-Machine Systems}}, keywords = {{Artificial Intelligence, Computer Networks and Communications, Computer Science Applications, Human-Computer Interaction, Signal Processing, Control and Systems Engineering, Human Factors and Ergonomics}}, pages = {{1--11}}, publisher = {{Institute of Electrical and Electronics Engineers (IEEE)}}, title = {{{Seizing the Opportunity for Automation—How Traffic Density Determines Truck Drivers' Use of Cruise Control}}}, doi = {{10.1109/thms.2022.3212335}}, year = {{2022}}, } @article{46662, author = {{Akalan, R. and Eggert, A. and Böhm, Eva}}, journal = {{Journal of Service Management Research}}, number = {{1}}, pages = {{47--63}}, title = {{{Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?}}}, volume = {{6}}, year = {{2022}}, } @article{46668, author = {{Eggert, A. and Harrmann, L. and Böhm, Eva}}, journal = {{EMAC Annual Conference, Budapest, Hungary}}, location = {{Budapest, Hungary}}, title = {{{Digital technology usage as a driver of servitization paths in manufacturing industries}}}, year = {{2022}}, } @inproceedings{46669, author = {{Kessing, K. and Garnefeld, I. and Böhm, Eva}}, booktitle = {{EMAC Annual Conference, Budapest, Hungary}}, location = {{Budapest, Hungary}}, title = {{{Should manufacturers publish online reviews in their own online shops?}}}, year = {{2022}}, } @article{46661, author = {{Akalan, R. and Böhm, Eva and Eggert, A.}}, journal = {{Journal of Service Management Research}}, number = {{3}}, pages = {{204--213}}, title = {{{Servitization in the manufacturing industry: Where do we stand? Where do we come from?}}}, volume = {{6}}, year = {{2022}}, } @article{46634, author = {{Alavi, Sascha and Böhm, Eva and Habel, Johannes and Wieseke, Jan and Schmitz, Christian and Brüggemann, Felix}}, issn = {{0737-6782}}, journal = {{Journal of Product Innovation Management}}, keywords = {{Management of Technology and Innovation, Strategy and Management}}, number = {{3}}, pages = {{445--463}}, publisher = {{Wiley}}, title = {{{The ambivalent role of monetary sales incentives in service innovation selling}}}, doi = {{10.1111/jpim.12600}}, volume = {{39}}, year = {{2022}}, } @article{42782, author = {{Radermacher, Katharina and Herdejürgen, Enja Marie}}, journal = {{PERSONALquarterly}}, number = {{1/2022}}, pages = {{24--33}}, title = {{{Erkenntnisse aus Arbeitgeberbewertungen – Potenzial von Atmosphäre und Arbeitsplätzen. }}}, year = {{2022}}, } @article{34281, abstract = {{In this paper, we apply imprinting theory to examine how institutional transformation substantially influences perceptions of corruption that we argue to be incorporated to a varying extent in organizations founded in that period. For this purpose, we compare the effect of a sudden shock (dissolution of the Soviet Union) on the managers' present perceptions to that of a steady transition (EU accession). We consult the 5th round of the Business Environment and Enterprise Performance Survey from 2012 to 2014 analyzing 4715 interviews with managers of organizations from twelve Central and Eastern European countries. Our results reveal striking differences in the present perception of corruption for organizations founded immediately before and immediately after these institutional transitions. The study's results contribute to the research on imprinting theory regarding the relationship between organizations and institutional conditions that constitutes a lasting effect on organizational structures. Thus, applying an institutional perspective that considers less stable periods for organizations yields a promising avenue in research on organizational behavior.}}, author = {{Auer, Thorsten Fabian and Knorr, Karin and Thommes, Kirsten}}, issn = {{2694-6424}}, journal = {{Business Ethics, the Environment & Responsibility}}, keywords = {{Central and Eastern Europe, corruption, imprinting theory, institutional transformation, shock-imprinting}}, number = {{2}}, pages = {{478--497}}, publisher = {{Wiley}}, title = {{{Long‐term effects of institutional conditions on perceived corruption – A study on organizational imprinting in post‐communist countries}}}, doi = {{10.1111/beer.12506}}, volume = {{32}}, year = {{2022}}, } @article{44529, abstract = {{According to the German Rectors’ Conference (HRK), German higher education teaching fails to meet the demand to integrate competence-oriented learning objectives. Despite a wide-ranging debate on the use of learning objectives, empirical research on their effectiveness is scarce. The present study uses the features of digital teaching platforms to investigate the perception and effectiveness of learning objectives applying a randomised controlled experiment followed by a survey in a course for undergraduate economics students (N = 30). Controlling group preconditions and the treatment effect allows to draw conclusions about the different learning outcomes of the student groups. The specification of behaviour-oriented learning objectives in the online course system leads to significantly better performance in the treatment group. A stronger perception of the learning objectives in the treatment group supports this effect that remains significant in a regression analysis. Thus, the study provides an empirical justification to integrate learning objectives in university teaching.}}, author = {{Auer, Thorsten Fabian}}, issn = {{2199-8825}}, journal = {{die hochschullehre}}, keywords = {{learning objectives, academic performance, perception, teaching methods, experiment}}, number = {{1}}, pages = {{662--675}}, title = {{{Die Wirksamkeit von Lernzielen für Studienleistungen – eine experimentelle Studie}}}, doi = {{http://doi.org/10.3278/HSL2248W}}, volume = {{8}}, year = {{2022}}, } @inproceedings{33957, abstract = {{Manufacturing companies are challenged to make the increasingly complex work processes equally manageable for all employees to prevent an impending loss of competence. In this contribution, an intelligent assistance system is proposed enabling employees to help themselves in the workplace and provide them with competence-related support. This results in increasing the short- and long-term efficiency of problem solving in companies.}}, author = {{Deppe, Sahar and Brandt, Lukas and Brünninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}}, keywords = {{Assistance system, Knowledge graph, Information retrieval, Neural networks, AR}}, location = {{Stuttgart}}, title = {{{AI-Based Assistance System for Manufacturing}}}, doi = {{10.1109/ETFA52439.2022.9921520}}, year = {{2022}}, } @inproceedings{34282, author = {{Deppe, Sahar and Brandt, Lukas and Brunninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}}, booktitle = {{2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)}}, publisher = {{IEEE}}, title = {{{AI-Based Assistance System for Manufacturing}}}, doi = {{10.1109/etfa52439.2022.9921520}}, year = {{2022}}, } @inbook{34466, author = {{Papenkordt, Jörg and Thommes, Kirsten}}, booktitle = {{Human-Technology Interaction}}, isbn = {{9783030992347}}, publisher = {{Springer International Publishing}}, title = {{{Determinants of Trust in Smart Technologies}}}, doi = {{10.1007/978-3-030-99235-4_13}}, year = {{2022}}, } @misc{49215, booktitle = {{Studie Industrieverband Büro und Arbeitswelt e. V. (IBA). }}, editor = {{Radermacher, Katharina and Herdejürgen, Enja }}, publisher = {{Industrieverband Büro und Arbeitswelt e. V. }}, title = {{{Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft}}}, year = {{2022}}, } @article{46660, author = {{Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}}, journal = {{Journal of Service Management}}, number = {{4}}, pages = {{216--231}}, title = {{{Exploring the customer journey of voice commerce: A research agenda}}}, volume = {{6}}, year = {{2022}}, } @article{34154, abstract = {{Regulations to prevent ethnic discrimination in accessing the labor market are implemented most thoroughly in the public sector. However, it remains to be assessed if these regulations are internalized. We conducted a field experiment to examine ethnic discrimination when applying for internships in German municipalities by unsolicited inquiries. We compared responses in German cities to Turkish, Italian, and German applicants in two periods, and find consistent disadvantages for the Turkish and Italian applicants as well as differences related to gender. Thus, the likelihood for ethnic discrimination rises when applying for positions in public institutions that are not subject to regulations.}}, author = {{Auer, Thorsten Fabian and Ekemen, Helin and Hagedorn, Carolin and Heise, Chantal and Rese, Christine}}, issn = {{1681 8997}}, journal = {{Empirical Economics Letters}}, keywords = {{Ethnic Discrimination, Public Sector, Field Experiment, Application Procedure}}, number = {{7}}, pages = {{47--55}}, title = {{{Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector}}}, volume = {{21}}, year = {{2022}}, } @article{32397, abstract = {{Unternehmen investieren zunehmend in Angebote Betrieblicher Gesundheitsförderung (BGF). Dabei stellt sich die Frage nach dem Kosten-Nutzen-Verhältnis jenseits des individuellen Nutzens durch die Förderung der Mitarbeitergesundheit. Deshalb wurden im Rahmen einer Sekundäranalyse Effekte der BGF auf den Unternehmenserfolg berechnet. Die Ergebnisse lassen vermuten, dass sich eine verhaltensorientierte BGF kaum positiv auf die Arbeitsproduktivität und Kommunikationsstruktur in Unternehmen auswirkt.}}, author = {{Auer, Thorsten Fabian and Sennefelder, Lisa and Meier, Heiko}}, issn = {{1876-4851}}, journal = {{Public Health Forum}}, keywords = {{Kommunikation, Arbeitsproduktivität, Betriebliche Gesundheitsförderung, Kosten-Nutzen-Verhältnis}}, number = {{3}}, pages = {{214--216}}, publisher = {{Walter De Gruyter GmbH}}, title = {{{Betriebliche Gesundheitsförderung: Ein leeres Versprechen?}}}, doi = {{10.1515/pubhef-2022-0069}}, volume = {{30}}, year = {{2022}}, } @article{42776, abstract = {{AbstractThis paper examines how human and organizational factors need to be designed to achieve strong technological maturity of either the products or the production process. In a fuzzy-set qualitative comparative analysis (fs/QCA), a combination of intensive training and strong worker participation is found to be associated with strong technological maturity in the two organizational contexts: firms with a strong entrepreneurial culture and in large firms oriented towards customer-oriented innovation. Overall, the paper uncovers designs or causal recipes for a successful digital transformation.}}, author = {{Schneider, Martin and Hellweg, Talea Davina and Menzefricke, J. S.}}, issn = {{2732-527X}}, journal = {{Proceedings of the Design Society}}, pages = {{791--800}}, publisher = {{Cambridge University Press (CUP)}}, title = {{{Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis}}}, doi = {{10.1017/pds.2022.81}}, volume = {{2}}, year = {{2022}}, } @techreport{45668, abstract = {{Im Rahmen dieser Studie wird der Status Quo des KI-Einsatzes in der industriellen Arbeitswelt in der Region OstWestfalenLippe erfasst und beschrieben. Dadurch wird eine Grundlage geschaffen, um eine zielführende Unterstützung der Gestaltung von durch Künstliche Intelligenz (KI) gestützter Arbeitsprozesse in Unternehmen zu ermöglichen, indem beispielsweise bedarfsbezogene Maßnahmen entwickelt und durchgeführt sowie weiterer Forschungsbedarf aufgezeigt wird. Die Befragung wurde im Jahr 2021 von dem Kompetenzzentrum Arbeitswelt.Plus sowie dem Spitzencluster it’s OWL initiiert. Dabei sind drei Zielgruppen – Unternehmensleitung, Personalabteilung (HR) sowie Arbeitnehmer*innen – adressiert worden. Insgesamt nahmen 317 Personen aus 89 verschiedenen Unternehmen bzw. Organisationen an der Befragung teil – zu 38 % Unternehmer*innen, zu 13 % Personaler*innen und zu 49 % Arbeitnehmer*innen. Die meisten der Teilnehmenden stammten aus der Elektroindustrie, dem Maschinenbau sowie dem Informations- und Kommunikationstechnologie (IKT)-Sektor. Die Befragungsergebnisse zeigen, dass sich die meisten Unternehmen in der Anfangsphase der KI-Nutzung befinden. Zwischen einzelnen Unternehmensbereichen und verschiedenen Branchen zeigen sich gewisse Unterschiede in der Nutzungsphase. Die Befragten stehen aktuell vor der Nutzung von vor allem teilautonomen KI-Systemen, die ausführende und analytische menschliche Tätigkeitenbeispielsweise durch Informationsbereitstellungen unterstützen. Wesentliche Ziele der KI-Nutzung sind die Effizienzsteigerung, Qualitätsverbesserung, Entscheidungsoptimierung sowie Unterstützung der Arbeitnehmer*innen. Allerdings werden in allen Unternehmen die fehlende Expertise sowie insgesamt die Komplexität des Themenfelds als Hinderungsgründe identifiziert. In allen Unternehmen und allen Unternehmensbereichen werden hohe Auswirkungen durch KI erwartet. Auf die Arbeitsgestaltung werden insgesamt eher positive Auswirkungen erwartet. Die Befragten schätzen die Bedeutung von KI, ihre Aufgeschlossenheit sowie ihr Vertrauen gegenüber KI als insgesamt hoch ein, ihr Verständnis von KI dagegen eher als gering. Tendenziell zeigt sich eine große Diskrepanz zwischen Selbst- und Fremdbild mit einer teils deutlich negativeren Wahrnehmung anderer. Die Befragten erwarten außerdem steigende Kompetenzanforderungen sowie einen hohen Weiterbildungsbedarf, insbesondere bezüglich des grundlegenden Verständnisses über KI. In den wenigsten Unternehmen existiert jedoch ein gezieltes Weiterbildungsangebot. Die Erkenntnisse aus der Befragung fließen im Rahmen des Kompetenzzentrums Arbeitswelt.Plus in die gezielte Gestaltung und Einführung KI-gestützter Arbeitsformen sowie bedarfsgerechter Unterstützungsangebote ein. Die hohe Komplexität der KI-Einführung sowie die sowohl technischen als auch mitarbeiterbezogenen Herausforderungen verdeutlichen den Bedarf für eine soziotechnische Perspektive und ein systematisches Vorgehen bei der Gestaltung dieses vielschichtigen Themenfelds.}}, author = {{Papenkordt, Jörg and Gabriel, Stefan and Thommes, Kirsten and Dumitrescu, Roman}}, publisher = {{Kompetenzzentrum Arbeitswelt.Plus}}, title = {{{Künstliche Intelligenz in der industriellen Arbeitswelt}}}, doi = {{10.55594/tmao3234}}, year = {{2022}}, } @article{44637, author = {{Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, volume = {{9}}, year = {{2022}}, } @article{34191, abstract = {{AbstractSince the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization.}}, author = {{Knorr, Karin and Hein-Pensel, Franziska}}, issn = {{2198-1620}}, journal = {{Management Review Quarterly}}, keywords = {{Strategy and Management, Business, Management and Accounting (miscellaneous)}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity}}}, doi = {{10.1007/s11301-022-00311-7}}, year = {{2022}}, } @article{34295, author = {{Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, year = {{2022}}, } @article{44636, author = {{Hoppe, Julia A. and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, volume = {{9}}, year = {{2022}}, } @article{32273, author = {{Hoppe, Julia Amelie and Melkas, Helinä and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Thommes, Kirsten}}, issn = {{1044-7318}}, journal = {{International Journal of Human–Computer Interaction}}, keywords = {{Computer Science Applications, Human-Computer Interaction, Human Factors and Ergonomics}}, pages = {{1--17}}, publisher = {{Informa UK Limited}}, title = {{{Perception of Society’s Trust in Care Robots by Public Opinion Leaders}}}, doi = {{10.1080/10447318.2022.2081283}}, year = {{2022}}, } @article{34473, abstract = {{Psychologists claim that being treated kindly puts individuals in a positive emotional state: they then treat an unrelated third party more kindly. Numerous experiments document that subjects indeed ‘pay forward’ specific behavior. For example, they are less generous after having experienced stinginess. This, however, is not necessarily driven by emotions. Subjects may also imitate what they regard as socially adequate behavior. Here, I present an experiment in which imitation is not possible at the next opportunity to act with a stranger: after being given either a fun or an annoying job, subjects have to decide whether to be generous or not. I find that although subjects who are given the annoying job report more negative emotions than those with the fun job, they do not treat an unrelated third person more unkindly in terms of passing on less money. }}, author = {{Schnedler, Wendelin}}, issn = {{0899-8256}}, journal = {{Games and Economic Behavior}}, keywords = {{Economics and Econometrics, Finance}}, pages = {{542--558}}, publisher = {{Elsevier BV}}, title = {{{The broken chain: Evidence against emotionally driven upstream indirect reciprocity}}}, doi = {{10.1016/j.geb.2022.10.008}}, volume = {{136}}, year = {{2022}}, } @article{45721, author = {{Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y. and Perko, T. and Harmeling, C. M.}}, journal = {{Journal of Service Management Research}}, number = {{1}}, pages = {{2--27}}, title = {{{Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services}}}, doi = {{ 10.5771/2511-8676-2022-1-2}}, volume = {{6}}, year = {{2022}}, } @inproceedings{45737, author = {{Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}}, booktitle = {{2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago}}, location = {{Chicago}}, title = {{{Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support}}}, year = {{2022}}, } @inproceedings{45739, author = {{Garnefeld, I. and Steinhoff, Lena and Küpper, K.}}, booktitle = {{2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas}}, location = {{Las Vegas}}, title = {{{How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in Product Testing Programs}}}, year = {{2022}}, } @inproceedings{45738, author = {{Becker, M. and Wiegand, N. and Steinhoff, Lena and Baidina, K.}}, booktitle = {{Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.}}, location = {{Budapest}}, title = {{{The Role of Self-Rewarding Behavior in Cashback Loyalty Programs}}}, year = {{2022}}, } @article{45720, author = {{Steinhoff, Lena and Liu, J. (S.) and Li, X. and Palmatier, R. W.}}, journal = {{Journal of International Marketing}}, number = {{1}}, pages = {{1--31}}, title = {{{Customer Engagement in International Markets}}}, doi = {{10.1177/1069031X221099211}}, volume = {{31}}, year = {{2022}}, } @article{51210, author = {{Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}}, issn = {{0144-929X}}, journal = {{Behaviour & Information Technology}}, keywords = {{Human-Computer Interaction, General Social Sciences, Arts and Humanities (miscellaneous), Developmental and Educational Psychology}}, number = {{6}}, pages = {{758--774}}, publisher = {{Informa UK Limited}}, title = {{{Assistant nurses and orientation to care robot use in three European countries}}}, doi = {{10.1080/0144929x.2022.2042736}}, volume = {{42}}, year = {{2022}}, } @phdthesis{24886, author = {{van Straaten, Dirk}}, title = {{{Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics}}}, doi = {{10.17619/UNIPB/1-1189 }}, year = {{2021}}, } @inbook{24371, author = {{Krebs, Benjamin and Wehner, Marius Claus}}, booktitle = {{The Routledge companion to talent management}}, editor = {{Tarique, Ibraiz}}, pages = {{539--555}}, publisher = {{Routledge}}, title = {{{The relationship between talent management and individual and organizational performance}}}, year = {{2021}}, } @article{17860, author = {{Beverungen, Daniel and Kundisch, Dennis and Wünderlich, Nancy}}, journal = {{Journal of Service Management}}, number = {{4}}, pages = {{507--532}}, title = {{{Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers}}}, volume = {{32}}, year = {{2021}}, } @article{21289, author = {{Kaimann, Daniel and Tanneberg, Ilka and Cox, Joe}}, issn = {{0143-6570}}, journal = {{Managerial and Decision Economics}}, number = {{1}}, pages = {{3--20}}, title = {{{“I will survive”: Online streaming and the chart survival of music tracks}}}, doi = {{10.1002/mde.3226}}, volume = {{42}}, year = {{2021}}, } @inproceedings{46670, author = {{Harrmann, L. and Böhm, Eva and Eggert, A.}}, booktitle = {{2021 AMA Winter Academic Conference}}, title = {{{Exploring the paths towards service growth in manufacturing companies}}}, year = {{2021}}, } @article{41338, abstract = {{AbstractThis study explains how manufacturers tackle the critical managerial challenge of transforming a product-focused sales force to undertake solution selling. Through an application of configurational theory, the authors explain how individual and organizational conditions combine to determine salespeople’s engagement in solution selling. Multilevel, multisource data from the sales organization of a global supplier of building solutions represent input from salespeople (N = 184), solution champions (N = 23), and sales managers (N = 26). A fuzzy set qualitative comparative analysis reveals no single, optimal way to overcome transformation challenges. Rather, consistent with prior research, solution selling requires certain types of salespeople, because value-based selling is a necessary condition for successful engagement. Beyond this foundational condition, a heterogeneous sales force can be engaged, as long as the organization provides appropriate support that is tailored to individual salespersons’ needs. The findings affirm that this viable support can come from either sales managers or solution champions.}}, author = {{Salonen, Anna and Terho, Harri and Böhm, Eva and Virtanen, Ari and Rajala, Risto}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{1}}, pages = {{139--163}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions}}}, doi = {{10.1007/s11747-020-00729-z}}, volume = {{49}}, year = {{2021}}, } @article{41337, abstract = {{AbstractOnline reviews have profound impacts on firm success in terms of sales volume and how much customers are willing to pay, yet firms remain highly dependent on customers’ voluntary contributions. A popular way to increase the number of online reviews is to use product testing programs, which offer participants free products in exchange for writing reviews. Firms that employ this practice generally hope to increase review quality and secure higher product rating scores. However, a qualitative study, experimental study, and multilevel analysis of a field study dataset of more than 200,000 online reviews by product testers combine to reveal that product testing programs do not necessarily generate higher quality reviews, nor better product ratings. Only in certain circumstances (e.g., higher priced products) does offering a product testing program generate these benefits for the firm. Therefore, companies should consider carefully if and when they want to offer product testing programs.}}, author = {{Garnefeld, Ina and Krah, Tabea and Böhm, Eva and Gremler, Dwayne D.}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{4}}, pages = {{703--722}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Online reviews generated through product testing: can more favorable reviews be enticed with free products?}}}, doi = {{10.1007/s11747-021-00770-6}}, volume = {{49}}, year = {{2021}}, } @article{46635, author = {{Schaefers, Tobias and Ruffer, Stefan and Böhm, Eva}}, issn = {{0019-8501}}, journal = {{Industrial Marketing Management}}, keywords = {{Marketing}}, pages = {{466--481}}, publisher = {{Elsevier BV}}, title = {{{Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration}}}, doi = {{10.1016/j.indmarman.2020.06.002}}, volume = {{93}}, year = {{2021}}, } @inbook{24375, author = {{Wach, Bernhard and Krebs, Benjamin and Kabst, Rüdiger}}, booktitle = {{HR-Trends 2021}}, editor = {{Schwuchow, K. and Gutmann, J.}}, publisher = {{Haufe-Lexware}}, title = {{{HR-Manager als Intrapreneure}}}, year = {{2021}}, } @inbook{42778, author = {{Öhlschläger, Claudia and Schneider, Martin}}, booktitle = {{Komparatistik heute}}, isbn = {{9783846766088}}, pages = {{159--173}}, publisher = {{Brill | Fink}}, title = {{{Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive}}}, doi = {{10.30965/9783846766088_009}}, year = {{2021}}, } @article{24456, abstract = {{One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently.}}, author = {{Rohlfing, Katharina J. and Cimiano, Philipp and Scharlau, Ingrid and Matzner, Tobias and Buhl, Heike M. and Buschmeier, Hendrik and Esposito, Elena and Grimminger, Angela and Hammer, Barbara and Haeb-Umbach, Reinhold and Horwath, Ilona and Hüllermeier, Eyke and Kern, Friederike and Kopp, Stefan and Thommes, Kirsten and Ngonga Ngomo, Axel-Cyrille and Schulte, Carsten and Wachsmuth, Henning and Wagner, Petra and Wrede, Britta}}, issn = {{2379-8920}}, journal = {{IEEE Transactions on Cognitive and Developmental Systems}}, keywords = {{Explainability, process ofexplaining andunderstanding, explainable artificial systems}}, number = {{3}}, pages = {{717--728}}, title = {{{Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems}}}, doi = {{10.1109/tcds.2020.3044366}}, volume = {{13}}, year = {{2021}}, } @article{45724, author = {{Henderson, C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W.}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{2}}, pages = {{350--373}}, title = {{{Customer Inertia Marketing}}}, doi = {{http://dx.doi.org/10.1007/s11747-020-00744-0}}, volume = {{49}}, year = {{2021}}, } @article{45725, author = {{Kim, J. J. and Steinhoff, Lena and Palmatier, R. W.}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{1}}, pages = {{71--95}}, title = {{{An Emerging Theory of Loyalty Program Dynamics}}}, doi = {{10.1007/s11747-020-00719-1}}, volume = {{49}}, year = {{2021}}, } @article{45722, author = {{Steinhoff, Lena and Palmatier, R. W.}}, journal = {{Australasian Marketing Journal}}, number = {{2}}, pages = {{111--117}}, title = {{{Commentary: Opportunities and Challenges of Technology in Relationship Marketing}}}, doi = {{https://doi.org/10.1016/j.ausmj.2020.07.003}}, volume = {{29}}, year = {{2021}}, } @article{45723, author = {{Steinhoff, Lena and Zondag, M. M.}}, journal = {{Journal of Business Research}}, pages = {{70--82}}, title = {{{Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages}}}, doi = {{10.1016/j.jbusres.2021.02.016}}, volume = {{129}}, year = {{2021}}, } @inproceedings{45741, author = {{Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}}, booktitle = {{2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg}}, location = {{St. Petersburg}}, title = {{{Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together}}}, year = {{2021}}, } @inproceedings{45740, author = {{Alberternst, B. and Eggert, A. and Steinhoff, Lena and Giesler, M.}}, booktitle = {{Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid}}, location = {{Madrid}}, title = {{{Understanding and Measuring Consumer Solidarity as a Collective Bond}}}, year = {{2021}}, } @inproceedings{24373, author = {{Krebs, Benjamin}}, booktitle = {{Academy of Management Proceedings}}, number = {{21233}}, title = {{{Antecedents and Performance Consequences of High-Potential Scheme Use}}}, volume = {{1}}, year = {{2020}}, } @article{21126, author = {{Pekkarinen, Satu and Hennala, Lea and Tuisku, Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Melkas, Helinä}}, issn = {{1569-1101}}, journal = {{Gerontechnology}}, title = {{{Care robots in society: Knowledge and orientation needs}}}, doi = {{10.4017/gt.2020.19.s.69664}}, year = {{2020}}, } @article{21127, author = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine}}, issn = {{1569-1101}}, journal = {{Gerontechnology}}, title = {{{The need for care robot orientation in elder care services}}}, doi = {{10.4017/gt.2020.19.s.69574}}, year = {{2020}}, } @article{21287, abstract = {{Peer-to-peer markets are especially suitable for the analysis of online ratings as they represent two-sided markets that match buyers to sellers and thus lead to reduced scope for opportunistic behavior. We decompose the online ratings by focusing on the customer’s decision-making process in a leading peer-to-peer ridesharing platform. Using data from the leading peer-to-peer ridesharing platform BlaBlaCar, we analyze 17,584 users registered between 2004 and 2014 and their online ratings focusing on the decomposition of the explicit determinants reflecting the variance of online ratings. We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings.}}, author = {{Kaimann, Daniel}}, issn = {{2071-1050}}, journal = {{Sustainability}}, number = {{15}}, title = {{{Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets}}}, doi = {{10.3390/su12156185}}, volume = {{12}}, year = {{2020}}, } @article{17361, author = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helina and Gustafsson, Christine}}, journal = {{International Journal of Social Robotics}}, pages = {{1--15}}, title = {{{Care Robot Orientation: What, Who and How? Potential Users` Perceptions}}}, doi = {{10.1007/s12369-020-00619-y}}, year = {{2020}}, } @article{17366, author = {{Hoppe, Julia Amelie and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Melkas, Helinä and Tusku, Outi and Pekkarinen, Satu and Hennala, Lea}}, issn = {{2364-9208}}, journal = {{Industrie 4.0 Management}}, title = {{{Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?}}}, volume = {{2}}, year = {{2020}}, } @inbook{17367, author = {{Hoppe, Julia Amelie and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Melkas, Helinä and Tusku, Outi and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten}}, booktitle = {{Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care }}, editor = {{Haltaufderheide, Joschka and Hovemann, Johanna and Vollmann, Jochen}}, pages = {{139--156}}, publisher = {{De Gruyter}}, title = {{{Assistive robots in care: Expectations and perceptions of older people}}}, doi = {{10.1515/9783110677485-009}}, year = {{2020}}, } @article{20882, author = {{Hoffmann, Christin and Thommes, Kirsten}}, issn = {{0167-2681}}, journal = {{Journal of Economic Behavior & Organization}}, pages = {{49--65}}, title = {{{Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment}}}, doi = {{10.1016/j.jebo.2020.09.034}}, year = {{2020}}, } @article{20883, abstract = {{We experimentally compare the consequences for group cooperation of two decision mechanisms involving the extension of group membership. We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism.}}, author = {{Grund, Christian and Harbring, Christine and Thommes, Kirsten and Tilkes, Katja Rebecca}}, issn = {{2073-4336}}, journal = {{Games}}, title = {{{Decisions on Extending Group Membership—Evidence from a Public Good Experiment}}}, doi = {{10.3390/g11040061}}, year = {{2020}}, } @article{4627, author = {{Kaimann, Daniel}}, journal = {{Applied Economics Letters}}, number = {{16}}, pages = {{1366--1370}}, title = {{{Ancillary market signaling: A two-stage model of economic reputation on ancillary market success}}}, doi = {{10.1080/13504851.2019.1683136}}, volume = {{27}}, year = {{2020}}, } @inproceedings{16116, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2020 AMA Winter Academic Conference}}, location = {{San Diego, CA, USA}}, title = {{{How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust}}}, year = {{2020}}, } @article{21128, author = {{Thommes, Kirsten and Johansson-Pajala, Rose-Marie and Gustaffson, Christine and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Melkas, Helinä and Hoppe, Julia Amelie}}, issn = {{1569-1101}}, journal = {{Gerontechnology}}, title = {{{Trust development in care robots by opinion leader in the society}}}, doi = {{10.4017/gt.2020.19.s.70024.4}}, year = {{2020}}, } @article{17854, author = {{Goldbach, Carina and Hoffmann, Christin and Hoppe, Julia Amelie and Pitz, Thomas and Thommes, Kirsten}}, journal = {{PloS ONE}}, number = {{7}}, title = {{{The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic}}}, doi = {{https://doi.org/10.1371/journal.pone.0236589}}, volume = {{15 }}, year = {{2020}}, } @article{17857, author = {{Pekkarinen, Satu and Hennala, Lea and Tuisku, Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Melkas, Helina}}, journal = {{Futures}}, title = {{{Embedding care robots into society and practice: Socio-technical considerations}}}, doi = {{https://doi.org/10.1016/j.futures.2020.102593}}, volume = {{122}}, year = {{2020}}, } @article{17862, author = {{Schlangenotto, Darius and Schnedler, Wendelin and Vadovic, Radovan}}, journal = {{Games}}, number = {{3}}, pages = {{1----24}}, title = {{{Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups}}}, volume = {{11}}, year = {{2020}}, } @article{18236, author = {{Schnedler, Wendelin and Stephan, Nina Lucia}}, issn = {{1439-2917}}, journal = {{Schmalenbach Business Review}}, pages = {{347--364}}, title = {{{Revisiting a Remedy Against Chains of Unkindness}}}, doi = {{10.1007/s41464-020-00090-2}}, year = {{2020}}, } @inproceedings{46689, author = {{Garnefeld, I. and Krah, T. and Böhm, Eva and Gremler, D. D.}}, booktitle = {{2020 AMA Winter Academic Conference, San Diego, CA}}, location = {{San Diego, CA}}, title = {{{Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award)}}}, year = {{2020}}, } @inproceedings{46690, author = {{Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}}, booktitle = {{2020 AMA Winter Academic Conference, San Diego, CA}}, location = {{San Diego, CA}}, title = {{{Manufacturers’ service growth through mergers and acquisitions – An event study}}}, year = {{2020}}, } @article{46636, author = {{Böhm, Eva and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang and Haas, Alexander}}, issn = {{0885-3134}}, journal = {{Journal of Personal Selling and Sales Management}}, keywords = {{Management of Technology and Innovation, Human Factors and Ergonomics}}, number = {{3}}, pages = {{180--197}}, publisher = {{Informa UK Limited}}, title = {{{Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling}}}, doi = {{10.1080/08853134.2020.1778484}}, volume = {{40}}, year = {{2020}}, } @inbook{42780, author = {{Schneider, Martin}}, booktitle = {{Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien}}, editor = {{Becker, Karsten}}, isbn = {{978-3-8260-6930-7}}, pages = {{243--254}}, title = {{{Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street}}}, year = {{2020}}, } @inbook{18905, author = {{Schneider, Martin}}, booktitle = {{Urbane Kulturen und Räume Intermedial}}, editor = {{Öhlschläger, Claudia}}, isbn = {{987-3-8376-4884-3}}, pages = {{209--221}}, title = {{{Urbane Arbeitsparadiese gestern und heute}}}, year = {{2020}}, } @inbook{20295, author = {{Schneider, Martin and Eisele, Simon}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, pages = {{303--322}}, publisher = {{Springer}}, title = {{{Personalwirtschaft}}}, year = {{2020}}, } @inproceedings{24330, author = {{Knorr, Karin and Auer, Thorsten Fabian and Thommes, Kirsten}}, booktitle = {{Academy of Management Proceedings}}, issn = {{2151-6561}}, number = {{1}}, title = {{{Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries}}}, doi = {{10.5465/AMBPP.2020.16489.abstract}}, volume = {{2020}}, year = {{2020}}, } @article{21369, abstract = {{Successful design of human-in-the-loop control sys- tems requires appropriate models for human decision makers. Whilst most paradigms adopted in the control systems literature hide the (limited) decision capability of humans, in behavioral economics individual decision making and optimization processes are well-known to be affected by perceptual and behavioral biases. Our goal is to enrich control engineering with some insights from behavioral economics research through exposing such biases in control-relevant settings. This paper addresses the following two key questions: 1) How do behavioral biases affect decision making? 2) What is the role played by feedback in human-in-the-loop control systems? Our experimental framework shows how individuals behave when faced with the task of piloting an UAV under risk and uncertainty, paralleling a real-world decision-making scenario. Our findings support the notion of humans in Cyberphysical Systems underlying behavioral biases regardless of – or even because of – receiving immediate outcome feedback. We observe substantial shares of drone controllers to act inefficiently through either flying excessively (overconfident) or overly conservatively (underconfident). Furthermore, we observe human-controllers to self-servingly misinterpret random sequences through being subject to a “hot hand fallacy”. We advise control engineers to mind the human component in order not to compromise technological accomplishments through human issues.}}, author = {{Protte, Marius and Fahr, René and Quevedo, Daniel E.}}, journal = {{IEEE Control Systems Magazine}}, number = {{6}}, pages = {{57 -- 76}}, publisher = {{IEEE}}, title = {{{Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy}}}, doi = {{10.1109/MCS.2020.3019723}}, volume = {{40}}, year = {{2020}}, } @book{21566, author = {{Schneider, Martin and Sadowski, Dieter and Frick, Bernd and Warning, Susanne}}, publisher = {{Schäffer-Poeschel}}, title = {{{Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis}}}, year = {{2020}}, } @article{18426, author = {{Schneider, Martin}}, isbn = {{978-3-8260-6930-7}}, journal = {{Erzähltes Geld: Finanzmärkte und Krisen in Literatur, Film und Medien}}, pages = {{243--}}, publisher = {{Königshausen & Neumann}}, title = {{{Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones "Wall Street" }}}, year = {{2020}}, } @article{34861, author = {{Meier, Heiko and Auer, Thorsten Fabian and Sennefelder, Lisa}}, issn = {{2195-9552}}, journal = {{Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis}}, number = {{1}}, pages = {{58--61}}, publisher = {{Conrad-Verlag}}, title = {{{Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?}}}, year = {{2020}}, } @article{25806, author = {{Lübbecke, Silvia and Schnedler, Wendelin}}, issn = {{1058-6407}}, journal = {{Journal of Economics & Management Strategy}}, pages = {{420--438}}, title = {{{Don't patronize me! An experiment on preferences for authorship}}}, doi = {{10.1111/jems.12347}}, year = {{2020}}, } @article{45726, author = {{Martin, K. D. and Kim, J. J. and Palmatier, R. W. and Steinhoff, Lena and Stewart, D. W. and Walker, B. A. and Wang, Y. and Weaven, S. K.}}, journal = {{Journal of Retailing}}, number = {{4}}, pages = {{474--489}}, title = {{{Data Privacy in Retail}}}, doi = {{https://doi.org/10.1016/j.jretai.2020.08.003}}, volume = {{96}}, year = {{2020}}, } @article{45727, author = {{Payne, A. and Steinhoff, Lena and Frow, P. and Eggert, A.}}, journal = {{Industrial Marketing Management}}, pages = {{244--255}}, title = {{{Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation}}}, doi = {{https://doi.org/10.1016/j.indmarman.2020.02.015}}, volume = {{87}}, year = {{2020}}, } @article{45728, author = {{Eggert, A. and Frow, P. and Payne, A. and Steinhoff, Lena}}, journal = {{Industrial Marketing Management}}, pages = {{242--243}}, title = {{{Understanding and Managing Customer Value Propositions: Introduction to the Special Issue}}}, doi = {{http://dx.doi.org/10.1016/j.indmarman.2020.01.007}}, volume = {{87}}, year = {{2020}}, } @inproceedings{45742, author = {{Reimer, T. and Steinhoff, Lena and Leyer, M.}}, booktitle = {{2020 Winter AMA Conference Proceedings, San Diego}}, location = {{San Diego}}, title = {{{“Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing}}}, year = {{2020}}, } @article{1139, abstract = {{We investigate the degree of price competition among telecommunication firms. Underlying a Bertrand model of price competition, we empirically model pricing behaviour in an oligopoly. We analyse panel data of individual pricing information of mobile phone contracts offered between 2011 and 2017. We provide empirical evidence that price differences as well as reputational effects serve as a signal to buyers and significantly affect market demand. Additionally, we find that brands lead to an increase in demand and thus are able to generate spillover effects even after price increase.}}, author = {{Kaimann, Daniel and Hoyer, Britta}}, journal = {{Applied Economics Letters}}, number = {{1}}, pages = {{54--57}}, publisher = {{Taylor and Francis Online}}, title = {{{Price competition and the Bertrand model: The paradox of the German mobile discount market}}}, doi = {{10.1080/13504851.2018.1436141}}, volume = {{26}}, year = {{2019}}, } @article{80, abstract = {{Models on network formation have often been extended to include the potential of network disruption in recent years. Whereas the theoretical research on network formation under the threat of disruption has thus gained prominence, hardly any experimental research exists so far. In this paper, we therefore experimentally study the emergence of networks including the aspect of a known external threat by relating theoretical predictions by Dzuibiński and Goyal (2013) to actual observed behaviour. We deal with the question if subjects in the role of a strategic Designer are able to form safe networks for least costs while facing a strategic Adversary who is going to attack their networks. Varying the costs for protecting nodes, we designed and tested two treatments with different predictions for the equilibrium network and investigated whether one of the least cost equilibrium networks was more likely to be reached. Furthermore, the influence of the subjects’ farsightedness on their decision-making process was elicited and analysed. We find that while subjects are able to build safe networks in both treatments, equilibrium networks are only built in one of the two treatments. In the other treatment, predominantly safe networks are built but they are not for least costs. Additionally, we find that farsightedness –as measured in our experiment– has no influence on whether subjects are able to build safe or least cost equilibrium networks. Two robustness settings with a reduced external threat or more liberties to modify the initial networks qualitatively confirm our results. Overall, in this experiment observed behaviour is only partially in line with the theoretical predictions by Dzuibiński and Goyal (2013).}}, author = {{Endres, Angelika Elfriede and Recker, Sonja and Mir Djawadi, Behnud and Hoyer, Britta}}, journal = {{Journal of Economic Behavior and Organization }}, pages = {{708--734}}, title = {{{Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?}}}, doi = {{10.1016/j.jebo.2018.11.004}}, volume = {{157}}, year = {{2019}}, } @inproceedings{15532, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2019 Frontiers in Service Conference}}, location = {{Singapore}}, title = {{{Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms}}}, year = {{2019}}, } @article{15268, author = {{Szierbowski-Seibel, Klaas and Wach, Bernhard A. and Kabst, Rüdiger}}, issn = {{1541-6518}}, journal = {{Organization Management Journal}}, pages = {{262--277}}, title = {{{The Collaboration of Human Resource Management and Line Management–An International Comparison}}}, doi = {{10.1080/15416518.2019.1679076}}, year = {{2019}}, } @article{15269, abstract = {{ Purpose The purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one-on-one interviews, applications forms, references, ability, technical and psychometric tests. Design/methodology/approach This study uses survey data from the 2008–2010 CRANET database. It uses OLS regression analysis to test the impact of national culture on organizations’ use of selection practices. Findings In-group collectivism increases the use of panel interviews and technical tests, and decreases the use of one-on-one interviews and application forms. Uncertainty avoidance increases the use of panel interviews and technical tests, and a decrease in one-on-one interviews, applications ability, and psychometric tests. Power distance leads to an increase in one-on-one interviews, applications and ability tests, and a decrease in panel interviews, psychometric tests and references. Originality/value This paper investigates the use of the impact of national culture on selection practices. Specifically, it looks at the use of a large number of selection practices panel interviews, one-on-one interviews, applications and references, and several different tests, ability, technical and psychometric. }}, author = {{Prince, Nicholas Ryan and Kabst, Rüdiger}}, issn = {{0142-5455}}, journal = {{Employee Relations: The International Journal}}, pages = {{1145--1161}}, title = {{{Impact of national culture on organizations’ use of selection practices}}}, doi = {{10.1108/er-10-2018-0284}}, year = {{2019}}, } @article{13149, author = {{Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}}, issn = {{0148-2963}}, journal = {{Journal of Business Research}}, title = {{{Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}}}, doi = {{10.1016/j.jbusres.2019.07.027}}, year = {{2019}}, } @article{13454, author = {{Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}}, journal = {{Industrial Marketing Management}}, pages = {{13----20}}, title = {{{Mapping Value in Business Markets: An Integrative Framework}}}, volume = {{79}}, year = {{2019}}, } @article{13455, author = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{4}}, pages = {{595----616}}, title = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}}, volume = {{47}}, year = {{2019}}, } @inproceedings{13456, author = {{Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}}, title = {{{Service Growth by Acquisition – An Event Study}}}, year = {{2019}}, } @article{13457, author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}}, journal = {{Journal of Marketing}}, title = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}}, year = {{2019}}, } @inproceedings{8538, abstract = {{This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.}}, author = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }}, booktitle = {{HCII 2019}}, editor = {{Zhou, Jia and Salvendy, Gavriel}}, isbn = {{978-3-030-22011-2}}, keywords = {{Care robots, Older adults, Implementation, Information, Perceptions, Welfare technology}}, location = {{Orlando}}, pages = {{212--227}}, publisher = {{Springer}}, title = {{{Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}}}, doi = {{10.1007/978-3-030-22012-9_16}}, volume = {{11592}}, year = {{2019}}, } @inproceedings{46675, author = {{Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}}, booktitle = {{9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}}, location = {{Berlin}}, title = {{{Service growth by acquisition – An event study}}}, year = {{2019}}, } @article{41339, author = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{4}}, pages = {{595--616}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}}, doi = {{10.1007/s11747-019-00653-x}}, volume = {{47}}, year = {{2019}}, } @inbook{18906, author = {{Schneider, Martin}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, editor = {{Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}}, isbn = {{978-3-662-52898-3}}, pages = {{303--322}}, publisher = {{Springer}}, title = {{{Personalwirtschaft}}}, year = {{2019}}, } @phdthesis{49216, author = {{Radermacher, Katharina}}, publisher = {{Universitätsbibliothek}}, title = {{{Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen}}}, year = {{2019}}, } @article{13246, author = {{Schneider, Martin and Iseke, Anja and Pull, Kerstin}}, issn = {{0958-5192}}, journal = {{The International Journal of Human Resource Management}}, pages = {{1--23}}, title = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}}, doi = {{10.1080/09585192.2019.1620307}}, year = {{2019}}, } @article{13244, author = {{Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}}, issn = {{0958-5192}}, journal = {{The International Journal of Human Resource Management}}, pages = {{1--23}}, title = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}}, doi = {{10.1080/09585192.2019.1620307}}, year = {{2019}}, } @article{45729, author = {{Eggert, A. and Steinhoff, Lena and Witte, C.}}, journal = {{Journal of Marketing}}, number = {{5}}, pages = {{115--132}}, title = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}}, doi = {{10.1177/0022242919860802}}, volume = {{83}}, year = {{2019}}, } @book{45718, author = {{Palmatier, R. W. and Steinhoff, Lena}}, publisher = {{Routledge Taylor & Francis Group}}, title = {{{Relationship Marketing in the Digital Age}}}, doi = {{https://doi.org/10.4324/9781315143583}}, year = {{2019}}, } @article{45730, author = {{Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{3}}, pages = {{369--393}}, title = {{{Online Relationship Marketing}}}, doi = {{https://doi.org/10.1007/s11747-018-0621-6}}, volume = {{47}}, year = {{2019}}, }