@inproceedings{7804, author = {{Münkhoff, E and Garnefeld, I and Bruns, A}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{Time extension of sales promotions – How do customers react?}}}, year = {{2011}}, } @inproceedings{7805, author = {{Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}}, booktitle = {{2011 AMA Winter Marketing Educators' Proceedings}}, title = {{{Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations}}}, year = {{2011}}, } @inproceedings{7806, author = {{Eggert, A and Garnefeld, I and Steinhoff, L}}, booktitle = {{2011 AMA Winter Marketing Educators' Proceedings}}, title = {{{Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy}}}, year = {{2011}}, } @inproceedings{7807, author = {{Hunter, G and Garnefeld, I and Steinhoff, L}}, booktitle = {{2011 AMA Winter Marketing Educators' Conference Proceedings}}, title = {{{Can Retailers Improve Loyalty by Empowering Consumers?}}}, year = {{2011}}, } @article{5719, abstract = {{Die Möglichkeiten der Erbringung von Dienstleistungen haben sich durch die Entwicklungen der Informations- und Kommunikationstechnologien stark erweitert. Unter Zuhilfenahme moderner Formen der Datenfernübertragung kann eine breite Palette von Dienstleistungen technologisch vermittelt über große Entfernungen hinweg erbracht werden. Diesen als ferngesteuerte Dienstleistungen bezeichneten Angeboten kommt in der Praxis eine immer größere Bedeutung zu. In der betriebswirtschaftlichen Literatur wurde ihnen bisher jedoch wenig Beachtung geschenkt. In diesem Überblicksartikel erfolgt daher eine erste Auseinandersetzung mit betriebswirtschaftlich relevanten Aspekten ferngesteuerter Dienstleistungen. Ausgehend von einer begrifflichen Abgrenzung und Konzeptualisierung dieses neuen Dienstleistungstypus im Abgleich mit bestehenden Systematisierungsansätzen werden die spezifischen Herausforderungen des Management und Marketing von ferngesteuerten Dienstleistungen reflektiert und sowie künftige Forschungsaufgaben abgeleitet.}}, author = {{Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H}}, journal = {{Zeitschrift für Betriebswirtschaft}}, keywords = {{Technologieintensive Dienstleistungen, remote services, Dienstleistungstechnologien}}, number = {{9}}, pages = {{977--1001}}, publisher = {{Springer}}, title = {{{Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.}}}, volume = {{81}}, year = {{2011}}, } @misc{6104, author = {{Wehner, M C and Kabst, Rüdiger and Kötter, P M}}, pages = {{22--24}}, title = {{{Ausgewogener Prozess}}}, volume = {{63(4)}}, year = {{2011}}, } @misc{6106, author = {{Wehner, M C and Kabst, Rüdiger}}, pages = {{22--24}}, title = {{{Bewerber wertschätzen}}}, volume = {{63(6)}}, year = {{2011}}, } @misc{6107, author = {{Kabst, Rüdiger and Meifert, M and Wehner, M C}}, pages = {{38--40}}, title = {{{Eine vergessene Disziplin}}}, volume = {{4}}, year = {{2011}}, } @misc{6108, author = {{Kabst, Rüdiger}}, pages = {{1}}, title = {{{Editorial: Mitarbeiter führen: Ein alter Hut?}}}, volume = {{3}}, year = {{2011}}, } @inbook{6151, author = {{Maekelburger, B and Schwens, C and Kabst, Rüdiger}}, booktitle = {{Entrepreneurship in the Global Firm (Progress In International Business Research, Volume 6)}}, editor = {{Verbeke, A and Tavares-Lehmann, A T and Van Tulder, R}}, pages = {{21--49}}, publisher = {{Emerald Group Publishing Ltd.}}, title = {{{SME International Mode Choice Over Time: Forging a Link Between the Uppsala Model and Transaction Cost Economics}}}, year = {{2011}}, } @inproceedings{6282, author = {{Isidor, R and Steinmetz, Holger and Kabst, Rüdiger}}, title = {{{Beschäftigungsformen und OCB: der moderierende Einfluss von Arbeitszufriedenheit}}}, year = {{2011}}, } @inproceedings{6289, author = {{Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger and Weber, H}}, title = {{{Der Einfluss bio-demographischer und aufgabenorientierter Diversität auf die Leistung von Teams: Eine Metaanalyse.}}}, year = {{2011}}, } @inproceedings{6292, author = {{Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger and Diehl, A}}, title = {{{Age diversity and team outcomes: A quantitative review. }}}, year = {{2011}}, } @inproceedings{6294, author = {{Baum, M and Schaefer, M and Kabst, Rüdiger}}, title = {{{Advertisement-Image congruity in the recruitment context}}}, year = {{2011}}, } @inproceedings{6295, author = {{Wehner, M C and Giardini, A and Kabst, Rüdiger}}, title = {{{Applicant reactions to outsourcing of the recruitment: Does corporate image compensate for negative applicant reactions?}}}, year = {{2011}}, } @inproceedings{6296, author = {{Wehner, M C and Kabst, Rüdiger and Meifert, M and Cunz, L M}}, title = {{{Der Personalverantwortliche als „Strategic Architect“: Persönliche Einstellung oder subjektive Norm?}}}, year = {{2011}}, } @inproceedings{6297, author = {{Deutscher, F and Schwens, C and Zapkau, F B and Kabst, Rüdiger}}, title = {{{Die komplementäre Wirkung von unternehmerischer Orientierung, Marktorientierung und Lernorientierung auf den Unternehmenserfolg junger Technologieunternehmen}}}, year = {{2011}}, } @inproceedings{6302, author = {{Zapkau, F B and Schwens, C and Steinmetz, Holger and Kabst, Rüdiger}}, title = {{{Disentangling the Effect of Prior Entrepreneurial Exposure on Entrepreneurial Intention – An empirical Analysis based on the Theory of Planned Behavior}}}, year = {{2011}}, } @inproceedings{6304, author = {{Maekelburger, B and Zapkau, F B and Kabst, Rüdiger}}, title = {{{The influence of entrepreneurial traits on the strategic orientation and new product success in high-technology firms}}}, year = {{2011}}, } @misc{6389, author = {{Kabst, Rüdiger and Wehner, M C}}, title = {{{Methodology of the Cranet Survey - International Executive Report 2011, Cranfield}}}, year = {{2011}}, } @article{4855, author = {{Garnefeld, Ina and Helm, Sabrina and Eggert, Andreas}}, journal = {{Journal of Service Research}}, number = {{1}}, pages = {{93----107}}, title = {{{Walk your talk: an experimental investigation of the relationship between word of mouth and communicators’ loyalty}}}, year = {{2011}}, } @article{4856, author = {{Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Muenkhoff, Eva}}, journal = {{Industrial Marketing Management}}, number = {{5}}, pages = {{661----670}}, title = {{{Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis}}}, year = {{2011}}, } @article{4857, author = {{Eggert, Andreas and Serdaroglu, Murat}}, journal = {{Journal of Marketing Theory and Practice}}, number = {{2}}, pages = {{169----186}}, title = {{{Exploring the Impact of Sales Technology on Salesperson Performance: A Task-Base d Approach}}}, year = {{2011}}, } @article{4881, author = {{Fahr, Ren{\'e} and Irlenbusch, Bernd}}, journal = {{Journal of Economic Behavior \& Organization}}, number = {{1}}, pages = {{200----209}}, title = {{{Who follows the crowd—Groups or individuals?}}}, year = {{2011}}, } @article{4882, author = {{Fahr, Ren{\'e}}}, journal = {{management revue}}, pages = {{28----46}}, title = {{{Job design and job satisfaction—empirical evidence for Germany?}}}, year = {{2011}}, } @techreport{4918, author = {{Hinerasky, Christiane and Fahr, Rene}}, title = {{{When the early bird catches the worm: The impact of training in retail}}}, year = {{2011}}, } @inbook{4945, author = {{Ivens, Björn and Eggert, Andreas}}, booktitle = {{Handbuch Vertriebsmanagement}}, title = {{{Key Account Management}}}, year = {{2011}}, } @article{4972, author = {{Alewell, Dorothea and Hauff, Sven and Weiland, Katrin and Thommes, Kirsten}}, journal = {{International journal of manpower}}, number = {{4}}, pages = {{394----409}}, title = {{{HRM and the use of personnel services: an empirical analysis of German firms}}}, year = {{2011}}, } @article{4973, author = {{Braun, Irene and Pull, Kerstin and Alewell, Dorothea and Störmer, Susi and Thommes, Kirsten}}, issn = {{0048-3486}}, journal = {{Personnel Review}}, number = {{3}}, pages = {{364----382}}, title = {{{HR outsourcing and service quality: theoretical framework and empirical evidence}}}, volume = {{40}}, year = {{2011}}, } @article{5520, author = {{Haun, S and Steinmetz, Holger and Dormann, C}}, journal = {{Journal of Vocational Behavior.}}, number = {{2}}, pages = {{578--587}}, title = {{{Objective work-nonwork conflict: From incompatible demands to decreased work role performance. }}}, volume = {{79}}, year = {{2011}}, } @article{5523, author = {{Steinmetz, Holger and Park, Y K and Kabst, Rüdiger}}, journal = {{Journal of Managerial Psychology.}}, number = {{7}}, pages = {{623--644}}, title = {{{A Need-Based Approach to Organizational Commitment and Job Involvement: Cross-Cultural Evidence from Germany and South Korea.}}}, volume = {{26}}, year = {{2011}}, } @article{5524, author = {{Baum, M and Schwens, C and Kabst, Rüdiger}}, journal = {{Journal of Small Business Management (JSBM).}}, number = {{3}}, pages = {{305--330}}, title = {{{A Typology of International New Ventures: Empirical Evidence from High Technology Industries.}}}, volume = {{49}}, year = {{2011}}, } @article{5525, author = {{Chae, B and Prince, J B and Katz, J and Kabst, Rüdiger}}, journal = {{Journal of Global Information Management.}}, number = {{4}}, pages = {{18--44}}, title = {{{An Exploratory Cross-National Study of Information Sharing and Human Resource Information Systems. }}}, volume = {{19}}, year = {{2011}}, } @article{5526, author = {{Baum, M and Kabst, Rüdiger}}, journal = {{Zeitschrift für Betriebswirtschaft (ZfB).}}, number = {{3}}, pages = {{327--349}}, title = {{{Arbeitgebermarkenaufbau durch informelle Hochschul-Personalmarketingmaßnahmen: Eine empirische Analyse im deutschen Mittelstand.}}}, volume = {{81}}, year = {{2011}}, } @article{5527, author = {{Steinmetz, Holger and Schwens, C and Wehner, M C and Kabst, Rüdiger}}, journal = {{Human Resource Management Review (HRMR).}}, number = {{1}}, pages = {{16--26}}, title = {{{Conceptual and Methodological Issues in Comparative HRM Research: The Cranet Project.}}}, volume = {{21}}, year = {{2011}}, } @article{5528, author = {{Schwens, C and Kabst, Rüdiger}}, journal = {{Schmalenbach Business Review (sbr). }}, number = {{7}}, pages = {{308--330}}, title = {{{Entry Learning, Age at Internationalization, and Foreign Venture Performance of Young Technology Firms.}}}, volume = {{63}}, year = {{2011}}, } @article{5529, author = {{Prince, J B and Katz, J and Kabst, Rüdiger}}, journal = {{International Journal of Human Resource Management.}}, number = {{12}}, pages = {{2485--2506}}, title = {{{High involvement information sharing practices: An international perspective.}}}, volume = {{22}}, year = {{2011}}, } @article{5546, author = {{Isidor, R and Schwens, C and Kabst, Rüdiger}}, journal = {{International Journal of Human Resource Management (IJHRM).}}, number = {{10}}, pages = {{2167--2184}}, title = {{{Human Resource Management and Early Internationalization: Is there a Leap-Frogging in International Staffing? }}}, volume = {{22}}, year = {{2011}}, } @article{5548, author = {{Schwens, C and Isidor, R and Bierwerth, M and Kabst, Rüdiger}}, journal = {{Best Paper Proceedings of the 2011 Academy of Management.}}, title = {{{International Entrepreneurship: A Meta-Analysis.}}}, year = {{2011}}, } @article{5549, author = {{Schwens, C and Kabst, Rüdiger}}, journal = {{International Business Review (IBR).}}, pages = {{60--74}}, title = {{{ Internationalization of young technology firms: A complementary perspective on antecedents of foreign market familiarity. }}}, volume = {{20}}, year = {{2011}}, } @article{5553, author = {{Steinmetz, Holger and Davidov, E and Schmidt, P}}, journal = {{Methodological Innovation}}, number = {{1}}, pages = {{95--110}}, title = {{{Three Approaches to Estimate Latent Interaction Effects: Intention and Perceived Behavioral Control in the Theory of Planned Behavior.}}}, volume = {{6}}, year = {{2011}}, } @techreport{668, abstract = {{The objective of this study is the analysis of movie success mechanisms in a genre-specific context. Instead of the examination of all time box office champions, we focus on the two film genres of computer animated and comic book based films. By introducing the concept of the motion-picture marketing mix, which represents a set of tactical marketing tools in order to strengthen a company’s strategic customer orientation, we are able to systematically identify key movie success factors. We conduct a cross-sectional empirical analysis across regional distinctions based on dataset that covers a time horizon of more than 30 years. We find empirical evidence that actors with ex ante popularity, award nominations and the production budget represent key movie success mechanisms and significantly influence a movie’s commercial appeal. Additionally, word-of-mouth creates reputation effects that also significantly affects box office gross.}}, author = {{Kaimann, Daniel}}, publisher = {{Universität Paderborn}}, title = {{{"To infinity and beyond!" - A genre-specific film analysis of movie success mechanisms}}}, year = {{2011}}, } @inproceedings{46702, author = {{Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva}}, booktitle = {{2011 AMA Winter Academic Conference, Austin, TX}}, location = {{Austin, TX}}, title = {{{Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations (ausgezeichnet mit Best Overall Conference Paper Award)}}}, year = {{2011}}, } @inproceedings{46701, author = {{Eggert, A. and Münkhoff, Eva and Thiesbrummel, C.}}, booktitle = {{40th EMAC Annual Conference, Ljubljana}}, location = {{Ljubljana}}, title = {{{Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability?}}}, year = {{2011}}, } @inproceedings{46700, author = {{Münkhoff, Eva and Garnefeld, I. and Bruns, A.}}, booktitle = {{40th EMAC Annual Conference, Ljubljana}}, location = {{Ljubljana}}, title = {{{Time extension of sales promotions – How do customers react?}}}, year = {{2011}}, } @article{46641, author = {{Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Münkhoff, Eva}}, issn = {{0019-8501}}, journal = {{Industrial Marketing Management}}, keywords = {{Marketing}}, number = {{5}}, pages = {{661--670}}, publisher = {{Elsevier BV}}, title = {{{Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis}}}, doi = {{10.1016/j.indmarman.2011.05.007}}, volume = {{40}}, year = {{2011}}, } @article{4938, author = {{Schneider, Martin and Rütten, Karl-Georg}}, journal = {{Personal}}, number = {{2}}, pages = {{6----8}}, title = {{{Schöpferische Zerstörung - Unternehmen haben die Rezession mit teilweise neuen beschäftigungspolitischen Instrumenten bewältigt.}}}, year = {{2011}}, } @article{4916, author = {{Warneke, Doris and Schneider, Martin}}, journal = {{Cross Cultural Management: An International Journal}}, number = {{2}}, pages = {{236----256}}, title = {{{Expatriate compensation packages: what do employees prefer?}}}, year = {{2011}}, } @inproceedings{45752, author = {{Eggert, A. and Garnefeld, I. and Steinhoff, Lena}}, booktitle = {{2011 AMA Winter Marketing Educators’ Conference Proceedings, Austin}}, location = {{Austin}}, title = {{{Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy}}}, year = {{2011}}, } @inproceedings{45753, author = {{Hunter, G. and Garnefeld, I. and Steinhoff, Lena}}, booktitle = {{2011 AMA Winter Marketing Educators’ Conference Proceedings, Austin}}, location = {{Austin}}, title = {{{Can Retailers Improve Loyalty by Empowering Consumers?}}}, year = {{2011}}, } @inproceedings{7808, author = {{Garnefeld, I and Woisetschläger, D and Eggert, A}}, booktitle = {{Proceedings of the 18th International Colloquium in Relationship Marketing}}, title = {{{Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting}}}, year = {{2010}}, } @inproceedings{7809, author = {{Münkhoff, E and Garnefeld, I and Hogreve, J and Eggert, A}}, booktitle = {{Proceedings of the 18th International Colloquium in Relationship Marketing}}, title = {{{Referral Reward Programs: A Means for Service Recovery?}}}, year = {{2010}}, } @inproceedings{7810, author = {{Garnefeld, I and Helm, S and Eggert, A and Tax, S}}, booktitle = {{Proceedings of the 2010 AMA Summer Marketing Educators' Conference}}, title = {{{Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study}}}, year = {{2010}}, } @inproceedings{7846, author = {{Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}}, booktitle = {{Proceedings of the 2nd ISBM Workshop at Harvard Business School}}, title = {{{Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis}}}, year = {{2010}}, } @inproceedings{7853, author = {{Frick, B and Eggert, A and Hogreve, J}}, booktitle = {{Proceedings of the 39th EMAC Conference}}, title = {{{Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis}}}, year = {{2010}}, } @inproceedings{7854, author = {{Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}}, booktitle = {{Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation}}, title = {{{Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis}}}, year = {{2010}}, } @inproceedings{7855, author = {{Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}}, booktitle = {{Proceedings of the 2010 AMA Winter Marketing Educators' Conference}}, title = {{{Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers}}}, year = {{2010}}, } @book{5720, editor = {{Ackermann, Sebastian and Wünderlich, Nancy and Wangenheim, Florian v.}}, isbn = {{9783842301511}}, publisher = {{Books on Demand}}, title = {{{Geschäftsmodelle in virtuellen Spielwelten}}}, year = {{2010}}, } @misc{6109, author = {{Kabst, Rüdiger}}, pages = {{1}}, title = {{{Editorial: Aufschwung mitgestalten}}}, volume = {{2}}, year = {{2010}}, } @misc{6110, author = {{Kabst, Rüdiger and Kötter, P M and Meifert, M and Wehner, M C}}, pages = {{6--9}}, title = {{{HR Business Partner gesucht}}}, volume = {{3}}, year = {{2010}}, } @misc{6112, author = {{Kabst, Rüdiger}}, pages = {{1}}, title = {{{Editorial: Verdrängte Herausforderung Demographie}}}, volume = {{6}}, year = {{2010}}, } @misc{6113, author = {{Kabst, Rüdiger and Baum, M and Fortange, A}}, pages = {{44--45}}, title = {{{Was High-Performer besser machen: Was unterscheidet erfolgreiche von weniger erfolgreichen Unternehmen beim Employer Branding?}}}, volume = {{10}}, year = {{2010}}, } @book{6139, author = {{Kabst, Rüdiger}}, isbn = {{3-942-54302-8}}, publisher = {{Handelsblatt Fachverlag}}, title = {{{Interim Management: Auf dem Weg zur Selbstverständlichkeit}}}, year = {{2010}}, } @inbook{6150, author = {{Isidor, R and Schwens, C and Kabst, Rüdiger}}, booktitle = {{Internationale Unternehmungen und das Management ausländischer Tochtergesellschaften}}, editor = {{Schmid, S}}, publisher = {{Gabler}}, title = {{{A Conceptual Framework for the International Staffing of Early Internationalizers}}}, year = {{2010}}, } @inbook{6154, author = {{Schwens, C and Steinmetz, Holger and Kabst, Rüdiger}}, booktitle = {{Innovation and International Corporate Growth}}, editor = {{Gerybadze, A and Hommel, U and Reiner, H W and Thomaschweski, D}}, publisher = {{Springer}}, title = {{{Growth and Internationalization of Renewable Energy and New Technology-Based Firms}}}, year = {{2010}}, } @inbook{6155, author = {{Kabst, Rüdiger and Wehner, M C}}, booktitle = {{Strategische Personalentwicklung}}, editor = {{Meifert, M}}, pages = {{45--60}}, title = {{{Institutionalisierung der Personalentwicklung: Ist der Patient auf dem Weg der Besserung?}}}, year = {{2010}}, } @inbook{6157, author = {{Kabst, Rüdiger and Wehner, M C}}, booktitle = {{Jahrbuch Personalentwicklung 2010}}, editor = {{Schwuchow, K and Gutmann, J}}, pages = {{5--15}}, title = {{{Personalmanagement der Zukunft: Quo Vadis?}}}, year = {{2010}}, } @inbook{6159, author = {{Eberl, P and Kabst, R}}, booktitle = {{Management von Netzwerkorganisationen}}, editor = {{Sydow, J}}, pages = {{107--142}}, title = {{{Vertrauen, Opportunismus, Kontrolle: Eine empirische Analyse von Joint Venture Beziehungen vor dem Hintergrund der Transaktionskostentheorie.}}}, year = {{2010}}, } @article{6230, author = {{Kabst, Rüdiger and Isidor, R and Steinmetz, Holger and Schwens, C}}, journal = {{Management Revue: The International Review of Management Studies. }}, number = {{3}}, title = {{{Enlarging the focus on the role of competencies, abilities, and personality in management research.}}}, volume = {{21}}, year = {{2010}}, } @techreport{6235, author = {{Wolf, S and Weißenberger, B E and Barbara, E and Kabst, Rüdiger and Wehner, M}}, title = {{{Management accountants as business partners: An empirical analysis based on the theory of reasoned action}}}, year = {{2010}}, } @inproceedings{6306, author = {{Baum, M and Schwens, C and Kabst, Rüdiger}}, title = {{{Are networks always beneficial? An empirical analysis on the relationship between knowledge intensity and international new venturing}}}, year = {{2010}}, } @inproceedings{6309, author = {{Haus, I and Steinmetz, Holger and Isidor, R and Kabst, Rüdiger}}, title = {{{Der Einfluss des Geschlechts auf die Gründungsintention – Ein meta-analytisches Pfadmodell (The influence of gender on entrepreneurial intention – a meta-analytical path model)}}}, year = {{2010}}, } @inproceedings{6315, author = {{Baum, M and Schwens, C and Kabst, Rüdiger}}, title = {{{Different types of international new ventures: A latent class analysis}}}, year = {{2010}}, } @inproceedings{6318, author = {{Baum, M and Schwens, C and Kabst, Rüdiger}}, title = {{{The different types of international new ventures: A latent class analysis}}}, year = {{2010}}, } @inproceedings{6321, author = {{Baum, M and Kabst, Rüdiger}}, title = {{{The impact of employer awards on employer knowledge and applicant attraction: The moderating influence of corporate brand awareness}}}, year = {{2010}}, } @article{4858, author = {{Eggert, Andreas and Ulaga, Wolfgang}}, journal = {{Industrial Marketing Management}}, number = {{8}}, pages = {{1346----1355}}, title = {{{Managing customer share in key supplier relationships}}}, year = {{2010}}, } @article{4859, author = {{Wagner, Stephan M and Eggert, Andreas and Lindemann, Eckhard}}, journal = {{Journal of business research}}, number = {{8}}, pages = {{840----848}}, title = {{{Creating and appropriating value in collaborative relationships}}}, year = {{2010}}, } @inbook{4960, author = {{Eggert, Andreas and Garnefeld, Ina}}, booktitle = {{Handbuch Kundenbindungsmanagement}}, isbn = {{978-3-8349-1413-2}}, pages = {{191--208}}, publisher = {{Gabler}}, title = {{{Kundenbindung auf Basis des Relationship Value}}}, doi = {{10.1007/978-3-658-13650-5_7}}, year = {{2010}}, } @article{4974, author = {{Thommes, Kirsten and Weiland, Katrin}}, journal = {{European Management Journal}}, number = {{1}}, pages = {{55----67}}, title = {{{Explanatory factors for firms’ use of temporary agency work in Germany}}}, year = {{2010}}, } @article{5554, author = {{Zapkau, F B and Schwens, C and Kabst, Rüdiger}}, journal = {{Zeitschrift für Betriebswirtschaft (ZfB).}}, number = {{7}}, pages = {{797--819}}, title = {{{Die Wirkung ausländischer Direktinvestitionen auf die Beschäftigung im Heimatmarkt: Eine empirische Analyse des deutschen Mittelstands.}}}, volume = {{80}}, year = {{2010}}, } @article{5555, author = {{Steinmetz, Holger and Schwens, C and Isidor, R and Kabst, Rüdiger}}, journal = {{Management Revue: The International Review of Management Studies.}}, number = {{3}}, pages = {{225--228}}, title = {{{Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research.}}}, volume = {{21}}, year = {{2010}}, } @article{5556, author = {{Schwens, C and Kabst, Rüdiger}}, journal = {{Die Betriebswirtschaft (DBW).}}, pages = {{443--462}}, title = {{{Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen.}}}, volume = {{5}}, year = {{2010}}, } @article{5557, author = {{Steinmetz, Holger and Schmidt, P}}, journal = {{Work and Stress. }}, number = {{2}}, pages = {{159--178}}, title = {{{Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?.}}}, volume = {{24}}, year = {{2010}}, } @inproceedings{46705, author = {{Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva}}, booktitle = {{Frontiers Pre-Conference on Service and Solution Innovation, Karlstad}}, location = {{Karlstad}}, title = {{{Industrial services, product innovations, and firm profitability: A longitudinal analysis}}}, year = {{2010}}, } @inproceedings{46706, author = {{Garnefeld, I. and Münkhoff, Eva and Hogreve, J. and Eggert, A.}}, booktitle = {{2010 AMA Winter Academic Conference, New Orleans, LA}}, location = {{New Orleans, LA}}, title = {{{Exploring the effects of referral reward programs on satisfied and dissatisfied customers}}}, year = {{2010}}, } @inproceedings{46704, author = {{Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva}}, booktitle = {{ISBM 2010 Academic Conference, Boston, MA}}, location = {{Boston, MA}}, title = {{{Disentangling the revenue and cost implications of the service transition: A latent growth analysis}}}, year = {{2010}}, } @inproceedings{46703, author = {{Münkhoff, Eva and Garnefeld, I. and Hogreve, J. and Eggert, A.}}, booktitle = {{18th International Colloquium on Relationship Marketing (ICRM), Reading}}, title = {{{Referral reward programs: A means for service recovery?}}}, year = {{2010}}, } @article{5785, author = {{Schnedler, Wendelin and Vadovic, Radovan}}, journal = {{Journal of Economics and Management Strategy}}, title = {{{Legitimacy of Control}}}, year = {{2010}}, } @inproceedings{7857, author = {{Eggert, A and Henseler, J and Hollmann, S}}, booktitle = {{Proceedings of the 17th International Colloquium in Relationship Marketing}}, title = {{{Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels}}}, year = {{2009}}, } @inproceedings{7866, author = {{Woisetschläger, D and Garnefeld, I and Eggert, A}}, booktitle = {{Proceedings of the 2009 AMA Summer Marketing Educators' Conference}}, title = {{{Can Successful Customer Acquisition Hurt the Existing Customer Base?}}}, year = {{2009}}, } @inproceedings{7867, author = {{Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}}, booktitle = {{Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress}}, title = {{{Referral reward programs: New customer acquisition by opportunism?}}}, year = {{2009}}, } @inproceedings{7868, author = {{Eggert, A and Ulaga, W}}, booktitle = {{Proceedings of the 4th International Conference on Business Market Management}}, title = {{{Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?}}}, year = {{2009}}, } @inproceedings{7869, author = {{Garnefeld, I and Helm, S and Tax, S and Eggert, A}}, booktitle = {{Proceedings of the 2009 AMA Winter Educators' Proceedings}}, title = {{{Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?}}}, year = {{2009}}, } @inproceedings{7870, author = {{Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}}, booktitle = {{Proceedings of the 38th European Marketing Academy (EMAC) Conference}}, title = {{{Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior}}}, year = {{2009}}, } @inproceedings{7871, author = {{Eggert, A and Henseler, J and Hollmann, S}}, booktitle = {{Proceedings of the 38th European Marketing Academy (EMAC) Conference}}, title = {{{Who Owns the Customer? Exploring Customer Loyalty in a Channel Context}}}, year = {{2009}}, } @book{5721, abstract = {{The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services.}}, author = {{Wünderlich, Nancy}}, isbn = {{978-3-8349-1957-1}}, publisher = {{Springer Gabler}}, title = {{{Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings}}}, year = {{2009}}, } @misc{6114, author = {{Kabst, Rüdiger and Thost, W and Isidor, R}}, pages = {{20--22}}, title = {{{Vorteil Interim Management}}}, volume = {{2}}, year = {{2009}}, } @misc{6115, author = {{Kabst, Rüdiger and Isidor, R and Thost, W and Linné, H}}, pages = {{23--25}}, title = {{{Was zeichnet den erfolgreichen Interim Manager aus?}}}, volume = {{3}}, year = {{2009}}, } @misc{6116, author = {{Kabst, Rüdiger and Isidor, R and Thost, W and Nagel, R}}, pages = {{3--6}}, title = {{{Manager auf Zeit: Ignoriert oder akzeptiert?}}}, volume = {{6}}, year = {{2009}}, } @misc{6117, author = {{Kabst, Rüdiger and Salow, S and Baum, M}}, pages = {{21--23}}, title = {{{International Fachkräfte gewinnen}}}, volume = {{4}}, year = {{2009}}, }