@article{17854, author = {{Goldbach, Carina and Hoffmann, Christin and Hoppe, Julia Amelie and Pitz, Thomas and Thommes, Kirsten}}, journal = {{PloS ONE}}, number = {{7}}, title = {{{The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic}}}, doi = {{https://doi.org/10.1371/journal.pone.0236589}}, volume = {{15 }}, year = {{2020}}, } @article{17857, author = {{Pekkarinen, Satu and Hennala, Lea and Tuisku, Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Melkas, Helina}}, journal = {{Futures}}, title = {{{Embedding care robots into society and practice: Socio-technical considerations}}}, doi = {{https://doi.org/10.1016/j.futures.2020.102593}}, volume = {{122}}, year = {{2020}}, } @article{17862, author = {{Schlangenotto, Darius and Schnedler, Wendelin and Vadovic, Radovan}}, journal = {{Games}}, number = {{3}}, pages = {{1----24}}, title = {{{Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups}}}, volume = {{11}}, year = {{2020}}, } @article{18236, author = {{Schnedler, Wendelin and Stephan, Nina Lucia}}, issn = {{1439-2917}}, journal = {{Schmalenbach Business Review}}, pages = {{347--364}}, title = {{{Revisiting a Remedy Against Chains of Unkindness}}}, doi = {{10.1007/s41464-020-00090-2}}, year = {{2020}}, } @inproceedings{46689, author = {{Garnefeld, I. and Krah, T. and Böhm, Eva and Gremler, D. D.}}, booktitle = {{2020 AMA Winter Academic Conference, San Diego, CA}}, location = {{San Diego, CA}}, title = {{{Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award)}}}, year = {{2020}}, } @inproceedings{46690, author = {{Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}}, booktitle = {{2020 AMA Winter Academic Conference, San Diego, CA}}, location = {{San Diego, CA}}, title = {{{Manufacturers’ service growth through mergers and acquisitions – An event study}}}, year = {{2020}}, } @article{46636, author = {{Böhm, Eva and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang and Haas, Alexander}}, issn = {{0885-3134}}, journal = {{Journal of Personal Selling and Sales Management}}, keywords = {{Management of Technology and Innovation, Human Factors and Ergonomics}}, number = {{3}}, pages = {{180--197}}, publisher = {{Informa UK Limited}}, title = {{{Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling}}}, doi = {{10.1080/08853134.2020.1778484}}, volume = {{40}}, year = {{2020}}, } @inbook{42780, author = {{Schneider, Martin}}, booktitle = {{Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien}}, editor = {{Becker, Karsten}}, isbn = {{978-3-8260-6930-7}}, pages = {{243--254}}, title = {{{Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street}}}, year = {{2020}}, } @inbook{18905, author = {{Schneider, Martin}}, booktitle = {{Urbane Kulturen und Räume Intermedial}}, editor = {{Öhlschläger, Claudia}}, isbn = {{987-3-8376-4884-3}}, pages = {{209--221}}, title = {{{Urbane Arbeitsparadiese gestern und heute}}}, year = {{2020}}, } @inbook{20295, author = {{Schneider, Martin and Eisele, Simon}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, pages = {{303--322}}, publisher = {{Springer}}, title = {{{Personalwirtschaft}}}, year = {{2020}}, } @inproceedings{24330, author = {{Knorr, Karin and Auer, Thorsten Fabian and Thommes, Kirsten}}, booktitle = {{Academy of Management Proceedings}}, issn = {{2151-6561}}, number = {{1}}, title = {{{Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries}}}, doi = {{10.5465/AMBPP.2020.16489.abstract}}, volume = {{2020}}, year = {{2020}}, } @article{21369, abstract = {{Successful design of human-in-the-loop control sys- tems requires appropriate models for human decision makers. Whilst most paradigms adopted in the control systems literature hide the (limited) decision capability of humans, in behavioral economics individual decision making and optimization processes are well-known to be affected by perceptual and behavioral biases. Our goal is to enrich control engineering with some insights from behavioral economics research through exposing such biases in control-relevant settings. This paper addresses the following two key questions: 1) How do behavioral biases affect decision making? 2) What is the role played by feedback in human-in-the-loop control systems? Our experimental framework shows how individuals behave when faced with the task of piloting an UAV under risk and uncertainty, paralleling a real-world decision-making scenario. Our findings support the notion of humans in Cyberphysical Systems underlying behavioral biases regardless of – or even because of – receiving immediate outcome feedback. We observe substantial shares of drone controllers to act inefficiently through either flying excessively (overconfident) or overly conservatively (underconfident). Furthermore, we observe human-controllers to self-servingly misinterpret random sequences through being subject to a “hot hand fallacy”. We advise control engineers to mind the human component in order not to compromise technological accomplishments through human issues.}}, author = {{Protte, Marius and Fahr, René and Quevedo, Daniel E.}}, journal = {{IEEE Control Systems Magazine}}, number = {{6}}, pages = {{57 -- 76}}, publisher = {{IEEE}}, title = {{{Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy}}}, doi = {{10.1109/MCS.2020.3019723}}, volume = {{40}}, year = {{2020}}, } @book{21566, author = {{Schneider, Martin and Sadowski, Dieter and Frick, Bernd and Warning, Susanne}}, publisher = {{Schäffer-Poeschel}}, title = {{{Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis}}}, year = {{2020}}, } @article{18426, author = {{Schneider, Martin}}, isbn = {{978-3-8260-6930-7}}, journal = {{Erzähltes Geld: Finanzmärkte und Krisen in Literatur, Film und Medien}}, pages = {{243--}}, publisher = {{Königshausen & Neumann}}, title = {{{Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones "Wall Street" }}}, year = {{2020}}, } @article{34861, author = {{Meier, Heiko and Auer, Thorsten Fabian and Sennefelder, Lisa}}, issn = {{2195-9552}}, journal = {{Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis}}, number = {{1}}, pages = {{58--61}}, publisher = {{Conrad-Verlag}}, title = {{{Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?}}}, year = {{2020}}, } @article{25806, author = {{Lübbecke, Silvia and Schnedler, Wendelin}}, issn = {{1058-6407}}, journal = {{Journal of Economics & Management Strategy}}, pages = {{420--438}}, title = {{{Don't patronize me! An experiment on preferences for authorship}}}, doi = {{10.1111/jems.12347}}, year = {{2020}}, } @article{45726, author = {{Martin, K. D. and Kim, J. J. and Palmatier, R. W. and Steinhoff, Lena and Stewart, D. W. and Walker, B. A. and Wang, Y. and Weaven, S. K.}}, journal = {{Journal of Retailing}}, number = {{4}}, pages = {{474--489}}, title = {{{Data Privacy in Retail}}}, doi = {{https://doi.org/10.1016/j.jretai.2020.08.003}}, volume = {{96}}, year = {{2020}}, } @article{45727, author = {{Payne, A. and Steinhoff, Lena and Frow, P. and Eggert, A.}}, journal = {{Industrial Marketing Management}}, pages = {{244--255}}, title = {{{Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation}}}, doi = {{https://doi.org/10.1016/j.indmarman.2020.02.015}}, volume = {{87}}, year = {{2020}}, } @article{45728, author = {{Eggert, A. and Frow, P. and Payne, A. and Steinhoff, Lena}}, journal = {{Industrial Marketing Management}}, pages = {{242--243}}, title = {{{Understanding and Managing Customer Value Propositions: Introduction to the Special Issue}}}, doi = {{http://dx.doi.org/10.1016/j.indmarman.2020.01.007}}, volume = {{87}}, year = {{2020}}, } @inproceedings{45742, author = {{Reimer, T. and Steinhoff, Lena and Leyer, M.}}, booktitle = {{2020 Winter AMA Conference Proceedings, San Diego}}, location = {{San Diego}}, title = {{{“Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing}}}, year = {{2020}}, } @article{1139, abstract = {{We investigate the degree of price competition among telecommunication firms. Underlying a Bertrand model of price competition, we empirically model pricing behaviour in an oligopoly. We analyse panel data of individual pricing information of mobile phone contracts offered between 2011 and 2017. We provide empirical evidence that price differences as well as reputational effects serve as a signal to buyers and significantly affect market demand. Additionally, we find that brands lead to an increase in demand and thus are able to generate spillover effects even after price increase.}}, author = {{Kaimann, Daniel and Hoyer, Britta}}, journal = {{Applied Economics Letters}}, number = {{1}}, pages = {{54--57}}, publisher = {{Taylor and Francis Online}}, title = {{{Price competition and the Bertrand model: The paradox of the German mobile discount market}}}, doi = {{10.1080/13504851.2018.1436141}}, volume = {{26}}, year = {{2019}}, } @article{80, abstract = {{Models on network formation have often been extended to include the potential of network disruption in recent years. Whereas the theoretical research on network formation under the threat of disruption has thus gained prominence, hardly any experimental research exists so far. In this paper, we therefore experimentally study the emergence of networks including the aspect of a known external threat by relating theoretical predictions by Dzuibiński and Goyal (2013) to actual observed behaviour. We deal with the question if subjects in the role of a strategic Designer are able to form safe networks for least costs while facing a strategic Adversary who is going to attack their networks. Varying the costs for protecting nodes, we designed and tested two treatments with different predictions for the equilibrium network and investigated whether one of the least cost equilibrium networks was more likely to be reached. Furthermore, the influence of the subjects’ farsightedness on their decision-making process was elicited and analysed. We find that while subjects are able to build safe networks in both treatments, equilibrium networks are only built in one of the two treatments. In the other treatment, predominantly safe networks are built but they are not for least costs. Additionally, we find that farsightedness –as measured in our experiment– has no influence on whether subjects are able to build safe or least cost equilibrium networks. Two robustness settings with a reduced external threat or more liberties to modify the initial networks qualitatively confirm our results. Overall, in this experiment observed behaviour is only partially in line with the theoretical predictions by Dzuibiński and Goyal (2013).}}, author = {{Endres, Angelika Elfriede and Recker, Sonja and Mir Djawadi, Behnud and Hoyer, Britta}}, journal = {{Journal of Economic Behavior and Organization }}, pages = {{708--734}}, title = {{{Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?}}}, doi = {{10.1016/j.jebo.2018.11.004}}, volume = {{157}}, year = {{2019}}, } @inproceedings{15532, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2019 Frontiers in Service Conference}}, location = {{Singapore}}, title = {{{Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms}}}, year = {{2019}}, } @article{15268, author = {{Szierbowski-Seibel, Klaas and Wach, Bernhard A. and Kabst, Rüdiger}}, issn = {{1541-6518}}, journal = {{Organization Management Journal}}, pages = {{262--277}}, title = {{{The Collaboration of Human Resource Management and Line Management–An International Comparison}}}, doi = {{10.1080/15416518.2019.1679076}}, year = {{2019}}, } @article{15269, abstract = {{ Purpose The purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one-on-one interviews, applications forms, references, ability, technical and psychometric tests. Design/methodology/approach This study uses survey data from the 2008–2010 CRANET database. It uses OLS regression analysis to test the impact of national culture on organizations’ use of selection practices. Findings In-group collectivism increases the use of panel interviews and technical tests, and decreases the use of one-on-one interviews and application forms. Uncertainty avoidance increases the use of panel interviews and technical tests, and a decrease in one-on-one interviews, applications ability, and psychometric tests. Power distance leads to an increase in one-on-one interviews, applications and ability tests, and a decrease in panel interviews, psychometric tests and references. Originality/value This paper investigates the use of the impact of national culture on selection practices. Specifically, it looks at the use of a large number of selection practices panel interviews, one-on-one interviews, applications and references, and several different tests, ability, technical and psychometric. }}, author = {{Prince, Nicholas Ryan and Kabst, Rüdiger}}, issn = {{0142-5455}}, journal = {{Employee Relations: The International Journal}}, pages = {{1145--1161}}, title = {{{Impact of national culture on organizations’ use of selection practices}}}, doi = {{10.1108/er-10-2018-0284}}, year = {{2019}}, } @article{13149, author = {{Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}}, issn = {{0148-2963}}, journal = {{Journal of Business Research}}, title = {{{Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}}}, doi = {{10.1016/j.jbusres.2019.07.027}}, year = {{2019}}, } @article{13454, author = {{Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}}, journal = {{Industrial Marketing Management}}, pages = {{13----20}}, title = {{{Mapping Value in Business Markets: An Integrative Framework}}}, volume = {{79}}, year = {{2019}}, } @article{13455, author = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{4}}, pages = {{595----616}}, title = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}}, volume = {{47}}, year = {{2019}}, } @inproceedings{13456, author = {{Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}}, title = {{{Service Growth by Acquisition – An Event Study}}}, year = {{2019}}, } @article{13457, author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}}, journal = {{Journal of Marketing}}, title = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}}, year = {{2019}}, } @inproceedings{8538, abstract = {{This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.}}, author = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }}, booktitle = {{HCII 2019}}, editor = {{Zhou, Jia and Salvendy, Gavriel}}, isbn = {{978-3-030-22011-2}}, keywords = {{Care robots, Older adults, Implementation, Information, Perceptions, Welfare technology}}, location = {{Orlando}}, pages = {{212--227}}, publisher = {{Springer}}, title = {{{Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}}}, doi = {{10.1007/978-3-030-22012-9_16}}, volume = {{11592}}, year = {{2019}}, } @inproceedings{46675, author = {{Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}}, booktitle = {{9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}}, location = {{Berlin}}, title = {{{Service growth by acquisition – An event study}}}, year = {{2019}}, } @article{41339, author = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{4}}, pages = {{595--616}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}}, doi = {{10.1007/s11747-019-00653-x}}, volume = {{47}}, year = {{2019}}, } @inbook{18906, author = {{Schneider, Martin}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, editor = {{Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}}, isbn = {{978-3-662-52898-3}}, pages = {{303--322}}, publisher = {{Springer}}, title = {{{Personalwirtschaft}}}, year = {{2019}}, } @phdthesis{49216, author = {{Radermacher, Katharina}}, publisher = {{Universitätsbibliothek}}, title = {{{Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen}}}, year = {{2019}}, } @article{13246, author = {{Schneider, Martin and Iseke, Anja and Pull, Kerstin}}, issn = {{0958-5192}}, journal = {{The International Journal of Human Resource Management}}, pages = {{1--23}}, title = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}}, doi = {{10.1080/09585192.2019.1620307}}, year = {{2019}}, } @article{13244, author = {{Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}}, issn = {{0958-5192}}, journal = {{The International Journal of Human Resource Management}}, pages = {{1--23}}, title = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}}, doi = {{10.1080/09585192.2019.1620307}}, year = {{2019}}, } @article{45729, author = {{Eggert, A. and Steinhoff, Lena and Witte, C.}}, journal = {{Journal of Marketing}}, number = {{5}}, pages = {{115--132}}, title = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}}, doi = {{10.1177/0022242919860802}}, volume = {{83}}, year = {{2019}}, } @book{45718, author = {{Palmatier, R. W. and Steinhoff, Lena}}, publisher = {{Routledge Taylor & Francis Group}}, title = {{{Relationship Marketing in the Digital Age}}}, doi = {{https://doi.org/10.4324/9781315143583}}, year = {{2019}}, } @article{45730, author = {{Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{3}}, pages = {{369--393}}, title = {{{Online Relationship Marketing}}}, doi = {{https://doi.org/10.1007/s11747-018-0621-6}}, volume = {{47}}, year = {{2019}}, } @inproceedings{45743, author = {{Steinhoff, Lena and Zondag, M.}}, booktitle = {{Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg}}, location = {{Hamburg}}, title = {{{Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey}}}, year = {{2019}}, } @misc{3313, author = {{Maurer, Alexandra}}, publisher = {{Universität Paderborn}}, title = {{{Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse}}}, year = {{2018}}, } @misc{3314, author = {{Michels, Luisa Juliane}}, publisher = {{Universität Paderborn}}, title = {{{The Segmentation of Video-On-Demand Consumers}}}, year = {{2018}}, } @misc{3315, author = {{Walter, Miriam}}, publisher = {{Universität Paderborn}}, title = {{{Sentiment Analysis of User-generated Ratings in the Sharing Economy }}}, year = {{2018}}, } @misc{3316, author = {{Korn, Hanna}}, publisher = {{Universität Paderborn}}, title = {{{Restaurant reputation and meal prices: empricial evidence from the German restaurant industry}}}, year = {{2018}}, } @article{3516, abstract = {{Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.}}, author = {{Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}}, journal = {{Journal of Business Research}}, keywords = {{Triadic relationships, Balance theory, Pet-related services, Animal companions, Service relationship typology, Service triads}}, number = {{85}}, pages = {{295----303}}, publisher = {{Elsevier}}, title = {{{Triadic relationships in the context of services for animal companions}}}, year = {{2018}}, } @article{5772, author = {{Fanasch, Patrizia and Frick, Bernd}}, issn = {{1931-4361}}, journal = {{Journal of Wine Economics}}, pages = {{1--27}}, publisher = {{Cambridge University Press (CUP)}}, title = {{{What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance}}}, doi = {{10.1017/jwe.2018.28}}, year = {{2018}}, } @inproceedings{6199, author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}}, title = {{{Are Gift Purchases an Effective Driver of Customer Loyalty?}}}, year = {{2018}}, } @article{4833, author = {{Steinhoff, Lena and Witte, Carina and Eggert, Andreas}}, journal = {{SMR-Journal of Service Management Research}}, number = {{2}}, pages = {{22----35}}, title = {{{Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}}}, year = {{2018}}, } @article{4834, author = {{Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian}}, journal = {{Industrial Marketing Management}}, pages = {{80----90}}, title = {{{Conceptualizing and communicating value in business markets: From value in exchange to value in use}}}, year = {{2018}}, } @inproceedings{4952, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2018 Frontiers in Service Conference}}, location = {{Austin, USA}}, title = {{{Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers}}}, year = {{2018}}, } @article{4965, author = {{Grund, Christian and Harbring, Christine and Thommes, Kirsten}}, journal = {{Journal of Economic Behavior \& Organization}}, pages = {{306----319}}, title = {{{Group (Re-) formation in public good games: The tale of the bad apple?}}}, year = {{2018}}, } @article{4990, author = {{Thommes, Kirsten and Akkerman, Agnes}}, journal = {{Team Performance Management: An International Journal}}, number = {{1/2}}, pages = {{43----63}}, title = {{{Clean up your network: how a strike changed the social networks of a working team}}}, year = {{2018}}, } @article{8537, abstract = {{We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation.}}, author = {{Oertel, Simon and Thommes, Kirsten}}, journal = {{Organization Studies}}, number = {{12}}, pages = {{1709--1731}}, title = {{{History as a source of organizational identity creation}}}, doi = {{10.1177/0170840618800112}}, volume = {{39}}, year = {{2018}}, } @article{5001, author = {{Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{6}}, pages = {{1133----1147}}, title = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}}, volume = {{46}}, year = {{2018}}, } @article{5434, author = {{Li, C and Dau, L A and Kabst, Rüdiger}}, journal = {{Entrepreneurship Theory and Practice. }}, title = {{{The more the merrier? Immigrant share and entrepreneurial activities. }}}, year = {{2018}}, } @article{5435, author = {{Li, C and Brodbeck, F C and Shenkar, O and Ponzi, L J and Fischer, J}}, journal = {{Strategic Management Journal.}}, title = {{{Embracing the foreign: Cultural attractiveness and international strategy.}}}, year = {{2018}}, } @article{5439, author = {{Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger}}, journal = {{Journal of Managerial Psychology.}}, title = {{{Age Diversity and team outcomes: A quantitative review. }}}, year = {{2018}}, } @article{5441, author = {{Isidor, R and Schwens, C and Hornung, F and Kabst, Rüdiger}}, journal = {{International Business Review (IBR).}}, title = {{{The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.}}}, year = {{2018}}, } @article{5448, author = {{Klonek, F and Isidor, R and Kauffeld, S}}, journal = {{Journal of Change Management.}}, title = {{{Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. }}}, year = {{2018}}, } @article{5450, author = {{Schneid, M and Isidor, R and Schwens, C and Kabst, Rüdiger and Weber, I}}, journal = {{Die Betriebswirtschaft.}}, title = {{{Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.}}}, year = {{2018}}, } @inproceedings{5480, author = {{Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}}, title = {{{Engaging a product-oriented salesforce in solution sales}}}, year = {{2018}}, } @inproceedings{5481, author = {{Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}}, title = {{{How to transform a product-focused salesforce to solution sales?}}}, year = {{2018}}, } @article{1063, author = {{Stroh-Maraun, Nadja and Kaimann, Daniel and Cox, Joe}}, journal = {{Entertainment Computing}}, pages = {{26--36}}, publisher = {{Elsevier}}, title = {{{More than skills: A novel matching proposal for multiplayer video games}}}, doi = {{10.1016/j.entcom.2017.12.002}}, volume = {{25}}, year = {{2018}}, } @article{1173, author = {{Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}}, journal = {{Journal of Consumer Behaviour}}, number = {{3}}, pages = {{290 -- 301}}, publisher = {{Wiley Online Library}}, title = {{{A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption}}}, doi = {{10.1002/cb.1711}}, volume = {{17}}, year = {{2018}}, } @inbook{15270, abstract = {{Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research.}}, author = {{Weber, Henriette I. and Vogt, Sebastian and Eberz-Weber, Lisa-Marie and Steinmetz, Holger and Wagner, Sascha A. and Walther, Falko and Weber, Patrick and Kabst, Rüdiger}}, booktitle = {{Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications}}, isbn = {{9781522576693}}, title = {{{Participatory Budgeting: Findings From Germany}}}, doi = {{10.4018/978-1-5225-7669-3.ch054}}, year = {{2018}}, } @article{1031, author = {{Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}}, issn = {{0143-6570}}, journal = {{Managerial and Decision Economics}}, number = {{3}}, pages = {{354 -- 362}}, publisher = {{Wiley-Blackwell}}, title = {{{Variety in the video game industry: An empirical study of the Wundt curve}}}, doi = {{10.1002/mde.2909}}, volume = {{39}}, year = {{2018}}, } @inproceedings{46678, author = {{Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}}, booktitle = {{2018 AMA Winter Academic Conference, New Orleans, FL}}, location = {{New Orleans, FL}}, title = {{{The bright and dark side of service quality signals: A contingency perspective}}}, year = {{2018}}, } @inproceedings{46677, author = {{Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}}, booktitle = {{47rd EMAC Annual Conference, Glasgow, UK}}, location = {{Glasgow, UK}}, title = {{{How to transform a product-focused salesforce to solution sales?}}}, year = {{2018}}, } @inproceedings{46676, author = {{Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}}, booktitle = {{ISBM 2018 Academic Conference, Cambridge, MA}}, location = {{Cambridge, MA}}, title = {{{Engaging a product-oriented salesforce in solution sales}}}, year = {{2018}}, } @article{41340, author = {{Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{6}}, pages = {{1133--1147}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}}, doi = {{10.1007/s11747-018-0600-y}}, volume = {{46}}, year = {{2018}}, } @inbook{4946, author = {{Eisele, Simon and Schneider, Martin}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, editor = {{Engels, Gregor and Maier, Gunter and Steffen, Eckhard}}, isbn = {{3662528983}}, pages = {{1--20}}, title = {{{ Personalwirtschaft}}}, year = {{2018}}, } @inbook{4928, author = {{Schneider, Martin}}, booktitle = {{The Impact of Digitalization in the Workplace}}, editor = {{Harteis, Christian}}, pages = {{39----52}}, title = {{{Digitalization of Production, Human Capital, and Organizational Capital}}}, doi = {{https://doi.org/10.1007/978-3-319-63257-5_4}}, year = {{2018}}, } @article{45731, author = {{Steinhoff, Lena and Witte, C. and Eggert, A.}}, journal = {{Journal of Service Management Research}}, number = {{2}}, pages = {{22--35}}, title = {{{Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}}}, doi = {{http://dx.doi.org/10.15358/2511-8676-2018-2-22}}, volume = {{2}}, year = {{2018}}, } @inproceedings{45745, author = {{Steinhoff, Lena and Zondag, M.}}, booktitle = {{2018 Winter AMA Conference Proceedings, New Orleans}}, location = {{New Orleans}}, title = {{{Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey}}}, year = {{2018}}, } @inproceedings{45744, author = {{Eggert, A. and Steinhoff, Lena and Witte, C.}}, booktitle = {{2018 Winter AMA Conference Proceedings, New Orleans}}, location = {{New Orleans}}, title = {{{Are Gift Purchases an Effective Driver of Customer Loyalty?}}}, year = {{2018}}, } @article{24378, author = {{Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}}, journal = {{Personalmagazin}}, pages = {{20--23}}, title = {{{Wer hat hier das Sagen?}}}, volume = {{2}}, year = {{2017}}, } @article{24379, author = {{Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}}, journal = {{Personalmagazin}}, pages = {{24--25}}, title = {{{Nordeuropa hat´s nicht nötig}}}, volume = {{2}}, year = {{2017}}, } @article{24380, author = {{Rauterberg, Hannah and Krebs, Benjamin}}, journal = {{Personalführung}}, pages = {{28--33}}, title = {{{Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.}}}, volume = {{5}}, year = {{2017}}, } @article{3307, author = {{Frick, Bernd and Kaimann, Daniel}}, journal = {{Applied Economics Letters}}, number = {{17}}, pages = {{1237--1240}}, publisher = {{Taylor & Francis}}, title = {{{The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}}}, doi = {{10.1080/13504851.2016.1270399}}, volume = {{24}}, year = {{2017}}, } @inproceedings{3537, author = {{Rötzmeier-Keuper, Julia and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2017 Frontiers in Service Conference}}, location = {{New York City, USA}}, title = {{{How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}}}, year = {{2017}}, } @inproceedings{115, abstract = {{Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.}}, author = {{Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}}, booktitle = {{The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}}, editor = {{Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz}}, pages = {{7--12}}, title = {{{Certification Matters for Service Markets}}}, year = {{2017}}, } @inbook{21130, author = {{Thommes, Kirsten}}, booktitle = {{Controlling für kleine und mittlere Unternehmen}}, editor = {{Müller, David}}, isbn = {{9783110517163}}, pages = {{367--392}}, publisher = {{De Gruyter}}, title = {{{Managementpraktiken in KMU}}}, doi = {{10.1515/9783110517163-015}}, year = {{2017}}, } @inproceedings{20493, author = {{Krebs, Benjamin Philipp}}, location = {{Atlanta, USA}}, title = {{{Talent management and workforce performance: The too-much-potential-talent-effect. }}}, year = {{2017}}, } @phdthesis{4674, author = {{Rose, Anica}}, publisher = {{Universität Paderborn}}, title = {{{The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}}}, year = {{2017}}, } @article{4836, author = {{Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}}, journal = {{Industrial Marketing Management}}, pages = {{42----55}}, title = {{{Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}}}, year = {{2017}}, } @article{4837, author = {{Payne, Adrian and Frow, Pennie and Eggert, Andreas}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{4}}, pages = {{467----489}}, title = {{{The customer value proposition: evolution, development, and application in marketing}}}, year = {{2017}}, } @article{4838, author = {{Eggert, Andreas and Boehm, Eva and Cramer, Christina}}, journal = {{Journal of Service Management}}, number = {{3}}, pages = {{476----498}}, title = {{{Business service outsourcing in manufacturing firms: an event study}}}, year = {{2017}}, } @article{4840, author = {{Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}}, journal = {{Industrial Marketing Management}}, pages = {{101----111}}, title = {{{Service transition: A viable option for manufacturing companies with deteriorating financial performance?}}}, year = {{2017}}, } @book{4908, editor = {{Helm, Sabrina and Günter, Bernd and Eggert, Andreas}}, isbn = {{9783658109196}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Kundenwert}}}, doi = {{10.1007/978-3-658-10920-2}}, year = {{2017}}, } @article{4933, abstract = {{Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.}}, author = {{Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}}, journal = {{Journal of Business Research}}, number = {{79}}, pages = {{181----188}}, publisher = {{Elsevier}}, title = {{{Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}}}, year = {{2017}}, } @inbook{4941, author = {{Eggert, Andreas}}, booktitle = {{Kundenwert}}, isbn = {{9783658109196}}, pages = {{37--51}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}}}, doi = {{10.1007/978-3-658-10920-2_2}}, year = {{2017}}, } @inbook{4942, author = {{Helm, Sabrina and Günter, Bernd and Eggert, Andreas}}, booktitle = {{Kundenwert}}, isbn = {{9783658109196}}, pages = {{3--34}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}}}, doi = {{10.1007/978-3-658-10920-2_1}}, year = {{2017}}, } @article{4947, abstract = {{Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.}}, author = {{Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}}, journal = {{Journal of Business Research}}, keywords = {{IT-based service, Smart services, Contract renewal, Retention, Customer churn, Free trial}}, number = {{79}}, pages = {{181----188}}, publisher = {{Elsevier}}, title = {{{Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}}}, year = {{2017}}, } @article{4949, abstract = {{The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic.}}, author = {{Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}}, journal = {{Journal of Business Research}}, keywords = {{Service encounter, Technology roles, Employee roles, Customer roles, Employee experience, Customer experience}}, number = {{79}}, pages = {{238----246}}, publisher = {{Elsevier}}, title = {{{“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}}}, year = {{2017}}, } @inproceedings{4955, author = {{Wünderlich, Nancy and Paluch, Stefanie }}, booktitle = {{Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}}, location = {{Seoul, Korea}}, title = {{{A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}}}, year = {{2017}}, } @inproceedings{4956, author = {{Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2017 Frontiers in Service Conference}}, location = {{New York City, USA}}, title = {{{How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}}}, year = {{2017}}, } @article{4966, author = {{Grund, Christian and Thommes, Kirsten}}, journal = {{Schmalenbach Business Review}}, number = {{4}}, pages = {{377----398}}, title = {{{The Role of Contract Types for Employees’ Public Service Motivation}}}, year = {{2017}}, } @inproceedings{4987, author = {{Klabuhn, Janny and Thommes, Kirsten}}, booktitle = {{Academy of Management Proceedings}}, number = {{1}}, pages = {{15119}}, title = {{{Age diversity and its effects on team performance}}}, year = {{2017}}, } @inbook{5005, author = {{Garnefeld, Ina and Boehm, Eva and Feider, Lena}}, booktitle = {{Kundenwert}}, pages = {{599----624}}, title = {{{Retourenmanagement zur Steigerung des Kundenwerts}}}, year = {{2017}}, }