@article{5518, author = {{Isidor, R and Schwens, C and Kabst, Rüdiger and Hornung, F}}, journal = {{Zeitschrift für Betriebswirtschaft (ZfB).}}, number = {{5}}, pages = {{539--583}}, title = {{{Internationaler Joint Venture Erfolg: Eine Meta-Analyse.}}}, volume = {{82}}, year = {{2012}}, } @article{5519, author = {{Steinmetz, Holger and Isidor, R and Bäuerle, N}}, journal = {{Survey Research Methods}}, number = {{1}}, pages = {{61--75}}, title = {{{Testing the Circular Structure of Human Values: A Meta-Analytical Structural Equation Modelling Approach.}}}, volume = {{6}}, year = {{2012}}, } @inproceedings{46698, author = {{Garnefeld, I. and Münkhoff, Eva and Bruns, A.}}, booktitle = {{2012 AMA Summer Academic Conference, Chicago, IL}}, location = {{Chicago, IL}}, title = {{{I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions}}}, year = {{2012}}, } @inproceedings{46699, author = {{Eggert, A. and Münkhoff, Eva and Thiesbrummel, C.}}, booktitle = {{2012 AMA Winter Academic Conference, St. Petersburg, FL}}, location = {{St. Petersburg, FL}}, title = {{{Growing with industrial services – A configurational approach (ausgezeichnet mit Best Paper Award)}}}, year = {{2012}}, } @inproceedings{45750, author = {{Eggert, A. and Garnefeld, I. and Steinhoff, Lena}}, booktitle = {{2012 AMA Summer Marketing Educators’ Conference Proceedings, Chicago}}, location = {{Chicago}}, title = {{{The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs}}}, year = {{2012}}, } @inproceedings{45751, author = {{Eggert, A. and Garnefeld, I. and Steinhoff, Lena}}, booktitle = {{2012 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg}}, location = {{St. Petersburg}}, title = {{{Endowed Status in Hierarchical Loyalty Programs}}}, year = {{2012}}, } @inproceedings{7746, author = {{Terho, H and Haas, A and Eggert, A and Ulaga, W}}, booktitle = {{2011 AMA Summer Marketing Educators' Proceedings}}, title = {{{‘It’s Almost Like Taking the Sales out of Selling’: Conceptualizing Value-Based Selling in Business Markets}}}, year = {{2011}}, } @inproceedings{7747, author = {{Eggert, A and Münkhoff, E and Thiesbrummel, C}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability?}}}, year = {{2011}}, } @inproceedings{7802, author = {{Doescher, K and Hogreve, J and Eggert, A}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{Embracing the complexity of recovery management in business-to-business relationships}}}, year = {{2011}}, } @inproceedings{7803, author = {{Garnefeld, I and Helm, S and Eggert, A and Tax, S}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{All or Nothing at All – Referral Reward Programs, Customer Retention and Reward Size}}}, year = {{2011}}, } @inproceedings{7804, author = {{Münkhoff, E and Garnefeld, I and Bruns, A}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{Time extension of sales promotions – How do customers react?}}}, year = {{2011}}, } @inproceedings{7805, author = {{Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}}, booktitle = {{2011 AMA Winter Marketing Educators' Proceedings}}, title = {{{Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations}}}, year = {{2011}}, } @inproceedings{7806, author = {{Eggert, A and Garnefeld, I and Steinhoff, L}}, booktitle = {{2011 AMA Winter Marketing Educators' Proceedings}}, title = {{{Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy}}}, year = {{2011}}, } @inproceedings{7807, author = {{Hunter, G and Garnefeld, I and Steinhoff, L}}, booktitle = {{2011 AMA Winter Marketing Educators' Conference Proceedings}}, title = {{{Can Retailers Improve Loyalty by Empowering Consumers?}}}, year = {{2011}}, } @article{5719, abstract = {{Die Möglichkeiten der Erbringung von Dienstleistungen haben sich durch die Entwicklungen der Informations- und Kommunikationstechnologien stark erweitert. Unter Zuhilfenahme moderner Formen der Datenfernübertragung kann eine breite Palette von Dienstleistungen technologisch vermittelt über große Entfernungen hinweg erbracht werden. Diesen als ferngesteuerte Dienstleistungen bezeichneten Angeboten kommt in der Praxis eine immer größere Bedeutung zu. In der betriebswirtschaftlichen Literatur wurde ihnen bisher jedoch wenig Beachtung geschenkt. In diesem Überblicksartikel erfolgt daher eine erste Auseinandersetzung mit betriebswirtschaftlich relevanten Aspekten ferngesteuerter Dienstleistungen. Ausgehend von einer begrifflichen Abgrenzung und Konzeptualisierung dieses neuen Dienstleistungstypus im Abgleich mit bestehenden Systematisierungsansätzen werden die spezifischen Herausforderungen des Management und Marketing von ferngesteuerten Dienstleistungen reflektiert und sowie künftige Forschungsaufgaben abgeleitet.}}, author = {{Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H}}, journal = {{Zeitschrift für Betriebswirtschaft}}, keywords = {{Technologieintensive Dienstleistungen, remote services, Dienstleistungstechnologien}}, number = {{9}}, pages = {{977--1001}}, publisher = {{Springer}}, title = {{{Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.}}}, volume = {{81}}, year = {{2011}}, } @misc{6104, author = {{Wehner, M C and Kabst, Rüdiger and Kötter, P M}}, pages = {{22--24}}, title = {{{Ausgewogener Prozess}}}, volume = {{63(4)}}, year = {{2011}}, } @misc{6106, author = {{Wehner, M C and Kabst, Rüdiger}}, pages = {{22--24}}, title = {{{Bewerber wertschätzen}}}, volume = {{63(6)}}, year = {{2011}}, } @misc{6107, author = {{Kabst, Rüdiger and Meifert, M and Wehner, M C}}, pages = {{38--40}}, title = {{{Eine vergessene Disziplin}}}, volume = {{4}}, year = {{2011}}, } @misc{6108, author = {{Kabst, Rüdiger}}, pages = {{1}}, title = {{{Editorial: Mitarbeiter führen: Ein alter Hut?}}}, volume = {{3}}, year = {{2011}}, } @inbook{6151, author = {{Maekelburger, B and Schwens, C and Kabst, Rüdiger}}, booktitle = {{Entrepreneurship in the Global Firm (Progress In International Business Research, Volume 6)}}, editor = {{Verbeke, A and Tavares-Lehmann, A T and Van Tulder, R}}, pages = {{21--49}}, publisher = {{Emerald Group Publishing Ltd.}}, title = {{{SME International Mode Choice Over Time: Forging a Link Between the Uppsala Model and Transaction Cost Economics}}}, year = {{2011}}, }