@inproceedings{24330, author = {{Knorr, Karin and Auer, Thorsten Fabian and Thommes, Kirsten}}, booktitle = {{Academy of Management Proceedings}}, issn = {{2151-6561}}, number = {{1}}, title = {{{Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries}}}, doi = {{10.5465/AMBPP.2020.16489.abstract}}, volume = {{2020}}, year = {{2020}}, } @article{21369, abstract = {{Successful design of human-in-the-loop control sys- tems requires appropriate models for human decision makers. Whilst most paradigms adopted in the control systems literature hide the (limited) decision capability of humans, in behavioral economics individual decision making and optimization processes are well-known to be affected by perceptual and behavioral biases. Our goal is to enrich control engineering with some insights from behavioral economics research through exposing such biases in control-relevant settings. This paper addresses the following two key questions: 1) How do behavioral biases affect decision making? 2) What is the role played by feedback in human-in-the-loop control systems? Our experimental framework shows how individuals behave when faced with the task of piloting an UAV under risk and uncertainty, paralleling a real-world decision-making scenario. Our findings support the notion of humans in Cyberphysical Systems underlying behavioral biases regardless of – or even because of – receiving immediate outcome feedback. We observe substantial shares of drone controllers to act inefficiently through either flying excessively (overconfident) or overly conservatively (underconfident). Furthermore, we observe human-controllers to self-servingly misinterpret random sequences through being subject to a “hot hand fallacy”. We advise control engineers to mind the human component in order not to compromise technological accomplishments through human issues.}}, author = {{Protte, Marius and Fahr, René and Quevedo, Daniel E.}}, journal = {{IEEE Control Systems Magazine}}, number = {{6}}, pages = {{57 -- 76}}, publisher = {{IEEE}}, title = {{{Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy}}}, doi = {{10.1109/MCS.2020.3019723}}, volume = {{40}}, year = {{2020}}, } @book{21566, author = {{Schneider, Martin and Sadowski, Dieter and Frick, Bernd and Warning, Susanne}}, publisher = {{Schäffer-Poeschel}}, title = {{{Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis}}}, year = {{2020}}, } @article{18426, author = {{Schneider, Martin}}, isbn = {{978-3-8260-6930-7}}, journal = {{Erzähltes Geld: Finanzmärkte und Krisen in Literatur, Film und Medien}}, pages = {{243--}}, publisher = {{Königshausen & Neumann}}, title = {{{Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones "Wall Street" }}}, year = {{2020}}, } @article{34861, author = {{Meier, Heiko and Auer, Thorsten Fabian and Sennefelder, Lisa}}, issn = {{2195-9552}}, journal = {{Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis}}, number = {{1}}, pages = {{58--61}}, publisher = {{Conrad-Verlag}}, title = {{{Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?}}}, year = {{2020}}, } @article{25806, author = {{Lübbecke, Silvia and Schnedler, Wendelin}}, issn = {{1058-6407}}, journal = {{Journal of Economics & Management Strategy}}, pages = {{420--438}}, title = {{{Don't patronize me! An experiment on preferences for authorship}}}, doi = {{10.1111/jems.12347}}, year = {{2020}}, } @article{45726, author = {{Martin, K. D. and Kim, J. J. and Palmatier, R. W. and Steinhoff, Lena and Stewart, D. W. and Walker, B. A. and Wang, Y. and Weaven, S. K.}}, journal = {{Journal of Retailing}}, number = {{4}}, pages = {{474--489}}, title = {{{Data Privacy in Retail}}}, doi = {{https://doi.org/10.1016/j.jretai.2020.08.003}}, volume = {{96}}, year = {{2020}}, } @article{45727, author = {{Payne, A. and Steinhoff, Lena and Frow, P. and Eggert, A.}}, journal = {{Industrial Marketing Management}}, pages = {{244--255}}, title = {{{Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation}}}, doi = {{https://doi.org/10.1016/j.indmarman.2020.02.015}}, volume = {{87}}, year = {{2020}}, } @article{45728, author = {{Eggert, A. and Frow, P. and Payne, A. and Steinhoff, Lena}}, journal = {{Industrial Marketing Management}}, pages = {{242--243}}, title = {{{Understanding and Managing Customer Value Propositions: Introduction to the Special Issue}}}, doi = {{http://dx.doi.org/10.1016/j.indmarman.2020.01.007}}, volume = {{87}}, year = {{2020}}, } @inproceedings{45742, author = {{Reimer, T. and Steinhoff, Lena and Leyer, M.}}, booktitle = {{2020 Winter AMA Conference Proceedings, San Diego}}, location = {{San Diego}}, title = {{{“Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing}}}, year = {{2020}}, } @article{1139, abstract = {{We investigate the degree of price competition among telecommunication firms. Underlying a Bertrand model of price competition, we empirically model pricing behaviour in an oligopoly. We analyse panel data of individual pricing information of mobile phone contracts offered between 2011 and 2017. We provide empirical evidence that price differences as well as reputational effects serve as a signal to buyers and significantly affect market demand. Additionally, we find that brands lead to an increase in demand and thus are able to generate spillover effects even after price increase.}}, author = {{Kaimann, Daniel and Hoyer, Britta}}, journal = {{Applied Economics Letters}}, number = {{1}}, pages = {{54--57}}, publisher = {{Taylor and Francis Online}}, title = {{{Price competition and the Bertrand model: The paradox of the German mobile discount market}}}, doi = {{10.1080/13504851.2018.1436141}}, volume = {{26}}, year = {{2019}}, } @article{80, abstract = {{Models on network formation have often been extended to include the potential of network disruption in recent years. Whereas the theoretical research on network formation under the threat of disruption has thus gained prominence, hardly any experimental research exists so far. In this paper, we therefore experimentally study the emergence of networks including the aspect of a known external threat by relating theoretical predictions by Dzuibiński and Goyal (2013) to actual observed behaviour. We deal with the question if subjects in the role of a strategic Designer are able to form safe networks for least costs while facing a strategic Adversary who is going to attack their networks. Varying the costs for protecting nodes, we designed and tested two treatments with different predictions for the equilibrium network and investigated whether one of the least cost equilibrium networks was more likely to be reached. Furthermore, the influence of the subjects’ farsightedness on their decision-making process was elicited and analysed. We find that while subjects are able to build safe networks in both treatments, equilibrium networks are only built in one of the two treatments. In the other treatment, predominantly safe networks are built but they are not for least costs. Additionally, we find that farsightedness –as measured in our experiment– has no influence on whether subjects are able to build safe or least cost equilibrium networks. Two robustness settings with a reduced external threat or more liberties to modify the initial networks qualitatively confirm our results. Overall, in this experiment observed behaviour is only partially in line with the theoretical predictions by Dzuibiński and Goyal (2013).}}, author = {{Endres, Angelika Elfriede and Recker, Sonja and Mir Djawadi, Behnud and Hoyer, Britta}}, journal = {{Journal of Economic Behavior and Organization }}, pages = {{708--734}}, title = {{{Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?}}}, doi = {{10.1016/j.jebo.2018.11.004}}, volume = {{157}}, year = {{2019}}, } @inproceedings{15532, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2019 Frontiers in Service Conference}}, location = {{Singapore}}, title = {{{Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms}}}, year = {{2019}}, } @article{15268, author = {{Szierbowski-Seibel, Klaas and Wach, Bernhard A. and Kabst, Rüdiger}}, issn = {{1541-6518}}, journal = {{Organization Management Journal}}, pages = {{262--277}}, title = {{{The Collaboration of Human Resource Management and Line Management–An International Comparison}}}, doi = {{10.1080/15416518.2019.1679076}}, year = {{2019}}, } @article{15269, abstract = {{ Purpose The purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one-on-one interviews, applications forms, references, ability, technical and psychometric tests. Design/methodology/approach This study uses survey data from the 2008–2010 CRANET database. It uses OLS regression analysis to test the impact of national culture on organizations’ use of selection practices. Findings In-group collectivism increases the use of panel interviews and technical tests, and decreases the use of one-on-one interviews and application forms. Uncertainty avoidance increases the use of panel interviews and technical tests, and a decrease in one-on-one interviews, applications ability, and psychometric tests. Power distance leads to an increase in one-on-one interviews, applications and ability tests, and a decrease in panel interviews, psychometric tests and references. Originality/value This paper investigates the use of the impact of national culture on selection practices. Specifically, it looks at the use of a large number of selection practices panel interviews, one-on-one interviews, applications and references, and several different tests, ability, technical and psychometric. }}, author = {{Prince, Nicholas Ryan and Kabst, Rüdiger}}, issn = {{0142-5455}}, journal = {{Employee Relations: The International Journal}}, pages = {{1145--1161}}, title = {{{Impact of national culture on organizations’ use of selection practices}}}, doi = {{10.1108/er-10-2018-0284}}, year = {{2019}}, } @article{13149, author = {{Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}}, issn = {{0148-2963}}, journal = {{Journal of Business Research}}, title = {{{Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}}}, doi = {{10.1016/j.jbusres.2019.07.027}}, year = {{2019}}, } @article{13454, author = {{Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}}, journal = {{Industrial Marketing Management}}, pages = {{13----20}}, title = {{{Mapping Value in Business Markets: An Integrative Framework}}}, volume = {{79}}, year = {{2019}}, } @article{13455, author = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{4}}, pages = {{595----616}}, title = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}}, volume = {{47}}, year = {{2019}}, } @inproceedings{13456, author = {{Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}}, title = {{{Service Growth by Acquisition – An Event Study}}}, year = {{2019}}, } @article{13457, author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}}, journal = {{Journal of Marketing}}, title = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}}, year = {{2019}}, } @inproceedings{8538, abstract = {{This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.}}, author = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }}, booktitle = {{HCII 2019}}, editor = {{Zhou, Jia and Salvendy, Gavriel}}, isbn = {{978-3-030-22011-2}}, keywords = {{Care robots, Older adults, Implementation, Information, Perceptions, Welfare technology}}, location = {{Orlando}}, pages = {{212--227}}, publisher = {{Springer}}, title = {{{Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}}}, doi = {{10.1007/978-3-030-22012-9_16}}, volume = {{11592}}, year = {{2019}}, } @inproceedings{46675, author = {{Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}}, booktitle = {{9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}}, location = {{Berlin}}, title = {{{Service growth by acquisition – An event study}}}, year = {{2019}}, } @article{41339, author = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{4}}, pages = {{595--616}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}}, doi = {{10.1007/s11747-019-00653-x}}, volume = {{47}}, year = {{2019}}, } @inbook{18906, author = {{Schneider, Martin}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, editor = {{Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}}, isbn = {{978-3-662-52898-3}}, pages = {{303--322}}, publisher = {{Springer}}, title = {{{Personalwirtschaft}}}, year = {{2019}}, } @phdthesis{49216, author = {{Radermacher, Katharina}}, publisher = {{Universitätsbibliothek}}, title = {{{Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen}}}, year = {{2019}}, } @article{13246, author = {{Schneider, Martin and Iseke, Anja and Pull, Kerstin}}, issn = {{0958-5192}}, journal = {{The International Journal of Human Resource Management}}, pages = {{1--23}}, title = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}}, doi = {{10.1080/09585192.2019.1620307}}, year = {{2019}}, } @article{13244, author = {{Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}}, issn = {{0958-5192}}, journal = {{The International Journal of Human Resource Management}}, pages = {{1--23}}, title = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}}, doi = {{10.1080/09585192.2019.1620307}}, year = {{2019}}, } @article{45729, author = {{Eggert, A. and Steinhoff, Lena and Witte, C.}}, journal = {{Journal of Marketing}}, number = {{5}}, pages = {{115--132}}, title = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}}, doi = {{10.1177/0022242919860802}}, volume = {{83}}, year = {{2019}}, } @book{45718, author = {{Palmatier, R. W. and Steinhoff, Lena}}, publisher = {{Routledge Taylor & Francis Group}}, title = {{{Relationship Marketing in the Digital Age}}}, doi = {{https://doi.org/10.4324/9781315143583}}, year = {{2019}}, } @article{45730, author = {{Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{3}}, pages = {{369--393}}, title = {{{Online Relationship Marketing}}}, doi = {{https://doi.org/10.1007/s11747-018-0621-6}}, volume = {{47}}, year = {{2019}}, } @inproceedings{45743, author = {{Steinhoff, Lena and Zondag, M.}}, booktitle = {{Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg}}, location = {{Hamburg}}, title = {{{Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey}}}, year = {{2019}}, } @misc{3313, author = {{Maurer, Alexandra}}, publisher = {{Universität Paderborn}}, title = {{{Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse}}}, year = {{2018}}, } @misc{3314, author = {{Michels, Luisa Juliane}}, publisher = {{Universität Paderborn}}, title = {{{The Segmentation of Video-On-Demand Consumers}}}, year = {{2018}}, } @misc{3315, author = {{Walter, Miriam}}, publisher = {{Universität Paderborn}}, title = {{{Sentiment Analysis of User-generated Ratings in the Sharing Economy }}}, year = {{2018}}, } @misc{3316, author = {{Korn, Hanna}}, publisher = {{Universität Paderborn}}, title = {{{Restaurant reputation and meal prices: empricial evidence from the German restaurant industry}}}, year = {{2018}}, } @article{3516, abstract = {{Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.}}, author = {{Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}}, journal = {{Journal of Business Research}}, keywords = {{Triadic relationships, Balance theory, Pet-related services, Animal companions, Service relationship typology, Service triads}}, number = {{85}}, pages = {{295----303}}, publisher = {{Elsevier}}, title = {{{Triadic relationships in the context of services for animal companions}}}, year = {{2018}}, } @article{5772, author = {{Fanasch, Patrizia and Frick, Bernd}}, issn = {{1931-4361}}, journal = {{Journal of Wine Economics}}, pages = {{1--27}}, publisher = {{Cambridge University Press (CUP)}}, title = {{{What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance}}}, doi = {{10.1017/jwe.2018.28}}, year = {{2018}}, } @inproceedings{6199, author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}}, title = {{{Are Gift Purchases an Effective Driver of Customer Loyalty?}}}, year = {{2018}}, } @article{4833, author = {{Steinhoff, Lena and Witte, Carina and Eggert, Andreas}}, journal = {{SMR-Journal of Service Management Research}}, number = {{2}}, pages = {{22----35}}, title = {{{Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}}}, year = {{2018}}, } @article{4834, author = {{Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian}}, journal = {{Industrial Marketing Management}}, pages = {{80----90}}, title = {{{Conceptualizing and communicating value in business markets: From value in exchange to value in use}}}, year = {{2018}}, } @inproceedings{4952, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2018 Frontiers in Service Conference}}, location = {{Austin, USA}}, title = {{{Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers}}}, year = {{2018}}, } @article{4965, author = {{Grund, Christian and Harbring, Christine and Thommes, Kirsten}}, journal = {{Journal of Economic Behavior \& Organization}}, pages = {{306----319}}, title = {{{Group (Re-) formation in public good games: The tale of the bad apple?}}}, year = {{2018}}, } @article{4990, author = {{Thommes, Kirsten and Akkerman, Agnes}}, journal = {{Team Performance Management: An International Journal}}, number = {{1/2}}, pages = {{43----63}}, title = {{{Clean up your network: how a strike changed the social networks of a working team}}}, year = {{2018}}, } @article{8537, abstract = {{We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation.}}, author = {{Oertel, Simon and Thommes, Kirsten}}, journal = {{Organization Studies}}, number = {{12}}, pages = {{1709--1731}}, title = {{{History as a source of organizational identity creation}}}, doi = {{10.1177/0170840618800112}}, volume = {{39}}, year = {{2018}}, } @article{5001, author = {{Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{6}}, pages = {{1133----1147}}, title = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}}, volume = {{46}}, year = {{2018}}, } @article{5434, author = {{Li, C and Dau, L A and Kabst, Rüdiger}}, journal = {{Entrepreneurship Theory and Practice. }}, title = {{{The more the merrier? Immigrant share and entrepreneurial activities. }}}, year = {{2018}}, } @article{5435, author = {{Li, C and Brodbeck, F C and Shenkar, O and Ponzi, L J and Fischer, J}}, journal = {{Strategic Management Journal.}}, title = {{{Embracing the foreign: Cultural attractiveness and international strategy.}}}, year = {{2018}}, } @article{5439, author = {{Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger}}, journal = {{Journal of Managerial Psychology.}}, title = {{{Age Diversity and team outcomes: A quantitative review. }}}, year = {{2018}}, } @article{5441, author = {{Isidor, R and Schwens, C and Hornung, F and Kabst, Rüdiger}}, journal = {{International Business Review (IBR).}}, title = {{{The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.}}}, year = {{2018}}, } @article{5448, author = {{Klonek, F and Isidor, R and Kauffeld, S}}, journal = {{Journal of Change Management.}}, title = {{{Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. }}}, year = {{2018}}, }