@inproceedings{4952, author = {{Purrmann, Maren and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2018 Frontiers in Service Conference}}, location = {{Austin, USA}}, title = {{{Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers}}}, year = {{2018}}, } @article{4965, author = {{Grund, Christian and Harbring, Christine and Thommes, Kirsten}}, journal = {{Journal of Economic Behavior \& Organization}}, pages = {{306----319}}, title = {{{Group (Re-) formation in public good games: The tale of the bad apple?}}}, year = {{2018}}, } @article{4990, author = {{Thommes, Kirsten and Akkerman, Agnes}}, journal = {{Team Performance Management: An International Journal}}, number = {{1/2}}, pages = {{43----63}}, title = {{{Clean up your network: how a strike changed the social networks of a working team}}}, year = {{2018}}, } @article{8537, abstract = {{We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation.}}, author = {{Oertel, Simon and Thommes, Kirsten}}, journal = {{Organization Studies}}, number = {{12}}, pages = {{1709--1731}}, title = {{{History as a source of organizational identity creation}}}, doi = {{10.1177/0170840618800112}}, volume = {{39}}, year = {{2018}}, } @article{5001, author = {{Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{6}}, pages = {{1133----1147}}, title = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}}, volume = {{46}}, year = {{2018}}, } @article{5434, author = {{Li, C and Dau, L A and Kabst, Rüdiger}}, journal = {{Entrepreneurship Theory and Practice. }}, title = {{{The more the merrier? Immigrant share and entrepreneurial activities. }}}, year = {{2018}}, } @article{5435, author = {{Li, C and Brodbeck, F C and Shenkar, O and Ponzi, L J and Fischer, J}}, journal = {{Strategic Management Journal.}}, title = {{{Embracing the foreign: Cultural attractiveness and international strategy.}}}, year = {{2018}}, } @article{5439, author = {{Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger}}, journal = {{Journal of Managerial Psychology.}}, title = {{{Age Diversity and team outcomes: A quantitative review. }}}, year = {{2018}}, } @article{5441, author = {{Isidor, R and Schwens, C and Hornung, F and Kabst, Rüdiger}}, journal = {{International Business Review (IBR).}}, title = {{{The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.}}}, year = {{2018}}, } @article{5448, author = {{Klonek, F and Isidor, R and Kauffeld, S}}, journal = {{Journal of Change Management.}}, title = {{{Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. }}}, year = {{2018}}, } @article{5450, author = {{Schneid, M and Isidor, R and Schwens, C and Kabst, Rüdiger and Weber, I}}, journal = {{Die Betriebswirtschaft.}}, title = {{{Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.}}}, year = {{2018}}, } @inproceedings{5480, author = {{Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}}, title = {{{Engaging a product-oriented salesforce in solution sales}}}, year = {{2018}}, } @inproceedings{5481, author = {{Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}}, title = {{{How to transform a product-focused salesforce to solution sales?}}}, year = {{2018}}, } @article{1063, author = {{Stroh-Maraun, Nadja and Kaimann, Daniel and Cox, Joe}}, journal = {{Entertainment Computing}}, pages = {{26--36}}, publisher = {{Elsevier}}, title = {{{More than skills: A novel matching proposal for multiplayer video games}}}, doi = {{10.1016/j.entcom.2017.12.002}}, volume = {{25}}, year = {{2018}}, } @article{1173, author = {{Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}}, journal = {{Journal of Consumer Behaviour}}, number = {{3}}, pages = {{290 -- 301}}, publisher = {{Wiley Online Library}}, title = {{{A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption}}}, doi = {{10.1002/cb.1711}}, volume = {{17}}, year = {{2018}}, } @inbook{15270, abstract = {{Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research.}}, author = {{Weber, Henriette I. and Vogt, Sebastian and Eberz-Weber, Lisa-Marie and Steinmetz, Holger and Wagner, Sascha A. and Walther, Falko and Weber, Patrick and Kabst, Rüdiger}}, booktitle = {{Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications}}, isbn = {{9781522576693}}, title = {{{Participatory Budgeting: Findings From Germany}}}, doi = {{10.4018/978-1-5225-7669-3.ch054}}, year = {{2018}}, } @article{1031, author = {{Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}}, issn = {{0143-6570}}, journal = {{Managerial and Decision Economics}}, number = {{3}}, pages = {{354 -- 362}}, publisher = {{Wiley-Blackwell}}, title = {{{Variety in the video game industry: An empirical study of the Wundt curve}}}, doi = {{10.1002/mde.2909}}, volume = {{39}}, year = {{2018}}, } @inproceedings{46678, author = {{Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}}, booktitle = {{2018 AMA Winter Academic Conference, New Orleans, FL}}, location = {{New Orleans, FL}}, title = {{{The bright and dark side of service quality signals: A contingency perspective}}}, year = {{2018}}, } @inproceedings{46677, author = {{Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}}, booktitle = {{47rd EMAC Annual Conference, Glasgow, UK}}, location = {{Glasgow, UK}}, title = {{{How to transform a product-focused salesforce to solution sales?}}}, year = {{2018}}, } @inproceedings{46676, author = {{Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}}, booktitle = {{ISBM 2018 Academic Conference, Cambridge, MA}}, location = {{Cambridge, MA}}, title = {{{Engaging a product-oriented salesforce in solution sales}}}, year = {{2018}}, } @article{41340, author = {{Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{6}}, pages = {{1133--1147}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}}, doi = {{10.1007/s11747-018-0600-y}}, volume = {{46}}, year = {{2018}}, } @inbook{4946, author = {{Eisele, Simon and Schneider, Martin}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, editor = {{Engels, Gregor and Maier, Gunter and Steffen, Eckhard}}, isbn = {{3662528983}}, pages = {{1--20}}, title = {{{ Personalwirtschaft}}}, year = {{2018}}, } @inbook{4928, author = {{Schneider, Martin}}, booktitle = {{The Impact of Digitalization in the Workplace}}, editor = {{Harteis, Christian}}, pages = {{39----52}}, title = {{{Digitalization of Production, Human Capital, and Organizational Capital}}}, doi = {{https://doi.org/10.1007/978-3-319-63257-5_4}}, year = {{2018}}, } @article{45731, author = {{Steinhoff, Lena and Witte, C. and Eggert, A.}}, journal = {{Journal of Service Management Research}}, number = {{2}}, pages = {{22--35}}, title = {{{Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}}}, doi = {{http://dx.doi.org/10.15358/2511-8676-2018-2-22}}, volume = {{2}}, year = {{2018}}, } @inproceedings{45745, author = {{Steinhoff, Lena and Zondag, M.}}, booktitle = {{2018 Winter AMA Conference Proceedings, New Orleans}}, location = {{New Orleans}}, title = {{{Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey}}}, year = {{2018}}, } @inproceedings{45744, author = {{Eggert, A. and Steinhoff, Lena and Witte, C.}}, booktitle = {{2018 Winter AMA Conference Proceedings, New Orleans}}, location = {{New Orleans}}, title = {{{Are Gift Purchases an Effective Driver of Customer Loyalty?}}}, year = {{2018}}, } @article{24378, author = {{Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}}, journal = {{Personalmagazin}}, pages = {{20--23}}, title = {{{Wer hat hier das Sagen?}}}, volume = {{2}}, year = {{2017}}, } @article{24379, author = {{Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}}, journal = {{Personalmagazin}}, pages = {{24--25}}, title = {{{Nordeuropa hat´s nicht nötig}}}, volume = {{2}}, year = {{2017}}, } @article{24380, author = {{Rauterberg, Hannah and Krebs, Benjamin}}, journal = {{Personalführung}}, pages = {{28--33}}, title = {{{Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.}}}, volume = {{5}}, year = {{2017}}, } @article{3307, author = {{Frick, Bernd and Kaimann, Daniel}}, journal = {{Applied Economics Letters}}, number = {{17}}, pages = {{1237--1240}}, publisher = {{Taylor & Francis}}, title = {{{The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}}}, doi = {{10.1080/13504851.2016.1270399}}, volume = {{24}}, year = {{2017}}, } @inproceedings{3537, author = {{Rötzmeier-Keuper, Julia and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2017 Frontiers in Service Conference}}, location = {{New York City, USA}}, title = {{{How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}}}, year = {{2017}}, } @inproceedings{115, abstract = {{Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.}}, author = {{Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}}, booktitle = {{The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}}, editor = {{Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz}}, pages = {{7--12}}, title = {{{Certification Matters for Service Markets}}}, year = {{2017}}, } @inbook{21130, author = {{Thommes, Kirsten}}, booktitle = {{Controlling für kleine und mittlere Unternehmen}}, editor = {{Müller, David}}, isbn = {{9783110517163}}, pages = {{367--392}}, publisher = {{De Gruyter}}, title = {{{Managementpraktiken in KMU}}}, doi = {{10.1515/9783110517163-015}}, year = {{2017}}, } @inproceedings{20493, author = {{Krebs, Benjamin Philipp}}, location = {{Atlanta, USA}}, title = {{{Talent management and workforce performance: The too-much-potential-talent-effect. }}}, year = {{2017}}, } @phdthesis{4674, author = {{Rose, Anica}}, publisher = {{Universität Paderborn}}, title = {{{The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}}}, year = {{2017}}, } @article{4836, author = {{Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}}, journal = {{Industrial Marketing Management}}, pages = {{42----55}}, title = {{{Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}}}, year = {{2017}}, } @article{4837, author = {{Payne, Adrian and Frow, Pennie and Eggert, Andreas}}, journal = {{Journal of the Academy of Marketing Science}}, number = {{4}}, pages = {{467----489}}, title = {{{The customer value proposition: evolution, development, and application in marketing}}}, year = {{2017}}, } @article{4838, author = {{Eggert, Andreas and Boehm, Eva and Cramer, Christina}}, journal = {{Journal of Service Management}}, number = {{3}}, pages = {{476----498}}, title = {{{Business service outsourcing in manufacturing firms: an event study}}}, year = {{2017}}, } @article{4840, author = {{Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}}, journal = {{Industrial Marketing Management}}, pages = {{101----111}}, title = {{{Service transition: A viable option for manufacturing companies with deteriorating financial performance?}}}, year = {{2017}}, } @book{4908, editor = {{Helm, Sabrina and Günter, Bernd and Eggert, Andreas}}, isbn = {{9783658109196}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Kundenwert}}}, doi = {{10.1007/978-3-658-10920-2}}, year = {{2017}}, } @article{4933, abstract = {{Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.}}, author = {{Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}}, journal = {{Journal of Business Research}}, number = {{79}}, pages = {{181----188}}, publisher = {{Elsevier}}, title = {{{Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}}}, year = {{2017}}, } @inbook{4941, author = {{Eggert, Andreas}}, booktitle = {{Kundenwert}}, isbn = {{9783658109196}}, pages = {{37--51}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}}}, doi = {{10.1007/978-3-658-10920-2_2}}, year = {{2017}}, } @inbook{4942, author = {{Helm, Sabrina and Günter, Bernd and Eggert, Andreas}}, booktitle = {{Kundenwert}}, isbn = {{9783658109196}}, pages = {{3--34}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}}}, doi = {{10.1007/978-3-658-10920-2_1}}, year = {{2017}}, } @article{4947, abstract = {{Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.}}, author = {{Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}}, journal = {{Journal of Business Research}}, keywords = {{IT-based service, Smart services, Contract renewal, Retention, Customer churn, Free trial}}, number = {{79}}, pages = {{181----188}}, publisher = {{Elsevier}}, title = {{{Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}}}, year = {{2017}}, } @article{4949, abstract = {{The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic.}}, author = {{Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}}, journal = {{Journal of Business Research}}, keywords = {{Service encounter, Technology roles, Employee roles, Customer roles, Employee experience, Customer experience}}, number = {{79}}, pages = {{238----246}}, publisher = {{Elsevier}}, title = {{{“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}}}, year = {{2017}}, } @inproceedings{4955, author = {{Wünderlich, Nancy and Paluch, Stefanie }}, booktitle = {{Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}}, location = {{Seoul, Korea}}, title = {{{A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}}}, year = {{2017}}, } @inproceedings{4956, author = {{Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2017 Frontiers in Service Conference}}, location = {{New York City, USA}}, title = {{{How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}}}, year = {{2017}}, } @article{4966, author = {{Grund, Christian and Thommes, Kirsten}}, journal = {{Schmalenbach Business Review}}, number = {{4}}, pages = {{377----398}}, title = {{{The Role of Contract Types for Employees’ Public Service Motivation}}}, year = {{2017}}, } @inproceedings{4987, author = {{Klabuhn, Janny and Thommes, Kirsten}}, booktitle = {{Academy of Management Proceedings}}, number = {{1}}, pages = {{15119}}, title = {{{Age diversity and its effects on team performance}}}, year = {{2017}}, } @inbook{5005, author = {{Garnefeld, Ina and Boehm, Eva and Feider, Lena}}, booktitle = {{Kundenwert}}, pages = {{599----624}}, title = {{{Retourenmanagement zur Steigerung des Kundenwerts}}}, year = {{2017}}, }