@inproceedings{7739, author = {{Eggert, A and Garnefeld, I and Steinhoff, L}}, booktitle = {{2012 AMA Summer Marketing Educators' Proceedings}}, title = {{{The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs}}}, year = {{2012}}, } @inproceedings{7740, author = {{Garnefeld, I and Münkhoff, E and Bruns, A}}, booktitle = {{2012 AMA Summer Marketing Educators’ Proceedings}}, title = {{{I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions}}}, year = {{2012}}, } @inproceedings{7741, author = {{Eggert, A and Steiner, M and Ulaga, W and Backhaus, K}}, booktitle = {{Proceedings of the 2012 ISBM Academic Workshop}}, title = {{{Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format}}}, year = {{2012}}, } @inproceedings{7742, author = {{Ritter, T and Eggert, A}}, booktitle = {{Proceedings of the 2012 ISBM Academic Workshop}}, title = {{{Dispersion of Market Activities: A Configurational Approach}}}, year = {{2012}}, } @inproceedings{7743, author = {{Eggert, A and Münkhoff, E and Thiesbrummel, C}}, booktitle = {{2012 AMA Winter Marketing Educators' Proceedings}}, title = {{{Growing with Industrial Services - A Configurational Approach}}}, year = {{2012}}, } @inproceedings{7744, author = {{Eggert, A and Garnefeld, I and Steinhoff, L}}, booktitle = {{2012 AMA Winter Marketing Educators' Proceedings}}, title = {{{Endowed Status in Hierarchical Loyalty Programs}}}, year = {{2012}}, } @inproceedings{7745, author = {{Garnefeld, I and Helm, S and Eggert, A and Tax, S}}, booktitle = {{2012 AMA Winter Marketing Educators' Proceedings}}, title = {{{Growing Existing Customers’ Profitability with Customer Referral Programs}}}, year = {{2012}}, } @article{5716, abstract = {{The tendency of managers to focus on short-term results rather than on sustained company success is of particular importance to retail marketing managers, because marketing activities involve expenditures which may only pay off in the longer term. To address the issue of myopic management, our study shows how the complexity of the service profit chain (SPC) can cause managers to make suboptimal decisions. Hence, our paper departs from past research by recognizing that understanding the temporal interplay between operational investments, employee satisfaction, customer satisfaction, and operating profit is essential to achieving sustained success. In particular, we intend to improve understanding of the functioning of the SPC with respect to time lags and feedback loops. Results of our large-scale longitudinal study set in a multi-outlet retail chain reveal time-lag effects between operational investments and employee satisfaction, as well as between customer satisfaction and performance. These findings, along with evidence of a negative interaction effect of employee satisfaction on the relationship between current performance and future investments, show the substantial risk of mismanaging the SPC. We identify specific situations in which the dynamic approach leads to superior marketing investment decisions, when compared to the conventional static view of the SCP. These insights provide valuable managerial guidance for effectively managing the SPC over time.}}, author = {{Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy}}, journal = {{Journal of Retailing}}, keywords = {{Employee satisfaction, Customer satisfaction, Performance, Service profit chain, Feedback loops, Time lags, Myopic marketing management}}, number = {{3}}, pages = {{356--366}}, publisher = {{Elsevier}}, title = {{{Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.}}}, volume = {{88}}, year = {{2012}}, } @article{5717, abstract = {{Although professional service providers increasingly deliver their services globally, little is known about cross-cultural differences in customers’ motivation to participate in service production. To address this lacuna, we survey a total of 2,284 banking customers in 11 countries on their motivation to provide personal information to, and follow the advice of, their service providers. We find differences in both aspects, but only the differences in providing personal information can be explained by the cultural values of uncertainty avoidance, individualism/collectivism, and masculinity/femininity. To perform certain tasks in the service process, global professional service providers should acknowledge cultural differences in customers’ motivations.}}, author = {{Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S}}, journal = {{Schmalenbach Business Review}}, keywords = {{Co-Production, Culture, Customer Participation, Professional Services}}, number = {{2}}, pages = {{141--165}}, publisher = {{Springer}}, title = {{{Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.}}}, volume = {{64}}, year = {{2012}}, } @article{5718, abstract = {{The role of information and communication technology for economic growth has been emphasized repeatedly. Technological breakthroughs have generated new forms of services, such as self-services or remote services. Although these encounters are qualitatively different from traditional service provision, prior service management literature thus far had paid little attention to theory development and the systematization of technology-based service encounters. To fill this research gap, the present study outlines how new types of technology-based services fit into existing service typologies and provides an extension of existing frameworks to capture their unique characteristics. These insights in turn offer managerial implications and highlight open research questions.}}, author = {{Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian}}, journal = {{Technovation}}, keywords = {{Services, Remote services, Self-services, Technology mediation}}, number = {{2}}, pages = {{133--143}}, publisher = {{Elsevier}}, title = {{{Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.}}}, volume = {{32}}, year = {{2012}}, } @article{6102, author = {{Steinmetz, Holger and Schwens, C and Wehner, M and Kabst, Rüdiger}}, journal = {{PERSONALquartely}}, number = {{1}}, pages = {{34--39}}, title = {{{Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.}}}, volume = {{64}}, year = {{2012}}, } @article{6103, author = {{Kabst, Rüdiger and Baum, M}}, journal = {{PERSONALquartely}}, number = {{3}}, pages = {{3}}, title = {{{Editorial: Employer Branding: Strategie, Instrumente, Umsetzung}}}, volume = {{64}}, year = {{2012}}, } @book{6138, author = {{Weber, W and Kabst, Rüdiger}}, isbn = {{978-3-8349-1994-6}}, title = {{{Einführung in die Betriebswirtschaftslehre}}}, year = {{2012}}, } @inbook{6148, author = {{Baum, M and Schwens, C and Kabst, R}}, booktitle = {{Handbook of Research on Born Globals}}, editor = {{Gabrielsson, M and Kirpalani, M}}, pages = {{36--45}}, publisher = {{Edward Elgar Publishing Ltd.}}, title = {{{Determinants of Different Types of Born Globals.}}}, year = {{2012}}, } @inbook{6149, author = {{Isidor, R and Schwens, C and Kabst, R}}, booktitle = {{Markteintrittsstrategien - Dynamik und Komplexität}}, editor = {{Zentes, J}}, isbn = {{978-3-8349-3503-8}}, pages = {{193--205}}, title = {{{Die Messung von Joint-Venture Erfolg}}}, year = {{2012}}, } @inproceedings{6275, author = {{Schneid, M and Steinmetz, Holger and Isidor, R and Kabst, Rüdiger}}, title = {{{Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell}}}, year = {{2012}}, } @inproceedings{6277, author = {{Kabst, Rüdiger}}, title = {{{Endogeneity in the behavioral sciences: An illustration with real data}}}, year = {{2012}}, } @inproceedings{6281, author = {{Wehner, M C and Giardini, A and Kabst, Rüdiger}}, title = {{{Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference?}}}, year = {{2012}}, } @article{4835, author = {{Frick, Bernd and Ocaña, Miguel Ángel Malo and Martinez, Pilar Garcia and Schneider, Martin}}, journal = {{Estudios de economia aplicada}}, number = {{1}}, pages = {{12----28}}, title = {{{The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle}}}, year = {{2012}}, } @article{4853, author = {{Eggert, Andreas and Henseler, J{\ and Hollmann, Sabine}}, journal = {{Journal of Supply Chain Management}}, number = {{2}}, pages = {{75----92}}, title = {{{Who owns the customer? Disentangling customer loyalty in indirect distribution channels}}}, year = {{2012}}, } @article{4854, author = {{Terho, Harri and Haas, Alexander and Eggert, Andreas and Ulaga, Wolfgang}}, journal = {{Industrial Marketing Management}}, number = {{1}}, pages = {{174----185}}, title = {{{‘It's almost like taking the sales out of selling’—towards a conceptualization of value-based selling in business markets}}}, year = {{2012}}, } @article{5494, author = {{Baum, M and Gsell, L and Kabst, Rüdiger}}, journal = {{Die Betriebswirtschaft (ZfB).}}, number = {{3}}, pages = {{235--253}}, title = {{{Determinanten des Employer Branding in deutschen Unternehmen: Ein neoinstitutionalistischer Erklärungsansatz.}}}, volume = {{72}}, year = {{2012}}, } @article{5496, author = {{Baum, M and Kabst, Rüdiger}}, journal = {{Zeitschrift für Betriebswirtschaft (ZfB).}}, pages = {{117--142}}, title = {{{ Die Wirkung von informellen und internetbasierten Rekrutierungskanälen auf den Rekrutierungserfolg: Eine empirische Analyse in kleinen und mittleren Unternehmen.}}}, volume = {{3}}, year = {{2012}}, } @article{5497, author = {{Maekelburger, B and Schwens, C and Kabst, Rüdiger}}, journal = {{Journal of International Business Studies (JIBS).}}, number = {{5}}, pages = {{458--476}}, title = {{{Asset Specificity and Foreign Market Entry Mode Choice of Small and Medium-Sized Enterprises: The Moderating Influence of Knowledge Safeguards and Institutional Safeguards.}}}, volume = {{42}}, year = {{2012}}, } @article{5498, author = {{Eberz, L M and Baum, M and Kabst, Rüdiger}}, journal = {{Zeitschrift für Personalforschung (ZfP).}}, number = {{1}}, pages = {{5--29}}, title = {{{Der Einfluss von Rekrutiererverhaltensweisen auf den Bewerber: Ein mediierter Prozess.}}}, volume = {{26}}, year = {{2012}}, } @article{5508, author = {{Wehner, M C and Kabst, Rüdiger and Meifert, M and Cunz, L M}}, journal = {{Zeitschrift für Betriebswirtschaft (ZfB).}}, number = {{9}}, pages = {{913--933}}, title = {{{Der Personalverantwortliche als strategischer Partner: Persönliche Einstellung oder subjektive Norm?}}}, volume = {{82}}, year = {{2012}}, } @article{5510, author = {{Strohmeier, S and Kabst, Rüdiger}}, journal = {{International Journal of Business Information Systems (IJBIS).}}, number = {{3}}, pages = {{328--342}}, title = {{{Evaluating Major Human Resource Information Systems Design Characteristics: An Empirical Analysis.}}}, volume = {{9}}, year = {{2012}}, } @article{5512, author = {{Frese, M and Bausch, A and Schmidt, P and Rauch, A and Kabst, Rüdiger}}, journal = {{Foundations and Trends in Entrepreneurship. }}, number = {{1}}, pages = {{1--62}}, title = {{{Evidence-based entrepreneurship (EBE): Cumulative science, action principles, and bridging the gap between science and practice.}}}, volume = {{8}}, year = {{2012}}, } @article{5515, author = {{Wehner, M C and Giardini, A and Kabst, Rüdiger}}, journal = {{ Human Resource Management.}}, number = {{4}}, pages = {{601--623}}, title = {{{Graduates’ Reactions to Recruitment Process Outsourcing: A Scenario-Based Study.}}}, volume = {{51}}, year = {{2012}}, } @article{5516, author = {{Eiche, J and Schwens, C and Kabst, Rüdiger}}, journal = {{Zeitschrift für Betriebswirtschaft (ZfB).}}, number = {{3}}, pages = {{143--165}}, title = {{{Greenfield Investment versus Akquisition: Der moderierende Einfluss wahrgenommener institutioneller Unsicherheit bei der Internationalisierung von KMU. }}}, volume = {{82}}, year = {{2012}}, } @article{5518, author = {{Isidor, R and Schwens, C and Kabst, Rüdiger and Hornung, F}}, journal = {{Zeitschrift für Betriebswirtschaft (ZfB).}}, number = {{5}}, pages = {{539--583}}, title = {{{Internationaler Joint Venture Erfolg: Eine Meta-Analyse.}}}, volume = {{82}}, year = {{2012}}, } @article{5519, author = {{Steinmetz, Holger and Isidor, R and Bäuerle, N}}, journal = {{Survey Research Methods}}, number = {{1}}, pages = {{61--75}}, title = {{{Testing the Circular Structure of Human Values: A Meta-Analytical Structural Equation Modelling Approach.}}}, volume = {{6}}, year = {{2012}}, } @inproceedings{46698, author = {{Garnefeld, I. and Münkhoff, Eva and Bruns, A.}}, booktitle = {{2012 AMA Summer Academic Conference, Chicago, IL}}, location = {{Chicago, IL}}, title = {{{I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions}}}, year = {{2012}}, } @inproceedings{46699, author = {{Eggert, A. and Münkhoff, Eva and Thiesbrummel, C.}}, booktitle = {{2012 AMA Winter Academic Conference, St. Petersburg, FL}}, location = {{St. Petersburg, FL}}, title = {{{Growing with industrial services – A configurational approach (ausgezeichnet mit Best Paper Award)}}}, year = {{2012}}, } @inproceedings{45750, author = {{Eggert, A. and Garnefeld, I. and Steinhoff, Lena}}, booktitle = {{2012 AMA Summer Marketing Educators’ Conference Proceedings, Chicago}}, location = {{Chicago}}, title = {{{The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs}}}, year = {{2012}}, } @inproceedings{45751, author = {{Eggert, A. and Garnefeld, I. and Steinhoff, Lena}}, booktitle = {{2012 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg}}, location = {{St. Petersburg}}, title = {{{Endowed Status in Hierarchical Loyalty Programs}}}, year = {{2012}}, } @inproceedings{7746, author = {{Terho, H and Haas, A and Eggert, A and Ulaga, W}}, booktitle = {{2011 AMA Summer Marketing Educators' Proceedings}}, title = {{{‘It’s Almost Like Taking the Sales out of Selling’: Conceptualizing Value-Based Selling in Business Markets}}}, year = {{2011}}, } @inproceedings{7747, author = {{Eggert, A and Münkhoff, E and Thiesbrummel, C}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability?}}}, year = {{2011}}, } @inproceedings{7802, author = {{Doescher, K and Hogreve, J and Eggert, A}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{Embracing the complexity of recovery management in business-to-business relationships}}}, year = {{2011}}, } @inproceedings{7803, author = {{Garnefeld, I and Helm, S and Eggert, A and Tax, S}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{All or Nothing at All – Referral Reward Programs, Customer Retention and Reward Size}}}, year = {{2011}}, } @inproceedings{7804, author = {{Münkhoff, E and Garnefeld, I and Bruns, A}}, booktitle = {{Proceedings of the 40th European Marketing Academy (EMAC) Conference}}, title = {{{Time extension of sales promotions – How do customers react?}}}, year = {{2011}}, } @inproceedings{7805, author = {{Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}}, booktitle = {{2011 AMA Winter Marketing Educators' Proceedings}}, title = {{{Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations}}}, year = {{2011}}, } @inproceedings{7806, author = {{Eggert, A and Garnefeld, I and Steinhoff, L}}, booktitle = {{2011 AMA Winter Marketing Educators' Proceedings}}, title = {{{Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy}}}, year = {{2011}}, } @inproceedings{7807, author = {{Hunter, G and Garnefeld, I and Steinhoff, L}}, booktitle = {{2011 AMA Winter Marketing Educators' Conference Proceedings}}, title = {{{Can Retailers Improve Loyalty by Empowering Consumers?}}}, year = {{2011}}, } @article{5719, abstract = {{Die Möglichkeiten der Erbringung von Dienstleistungen haben sich durch die Entwicklungen der Informations- und Kommunikationstechnologien stark erweitert. Unter Zuhilfenahme moderner Formen der Datenfernübertragung kann eine breite Palette von Dienstleistungen technologisch vermittelt über große Entfernungen hinweg erbracht werden. Diesen als ferngesteuerte Dienstleistungen bezeichneten Angeboten kommt in der Praxis eine immer größere Bedeutung zu. In der betriebswirtschaftlichen Literatur wurde ihnen bisher jedoch wenig Beachtung geschenkt. In diesem Überblicksartikel erfolgt daher eine erste Auseinandersetzung mit betriebswirtschaftlich relevanten Aspekten ferngesteuerter Dienstleistungen. Ausgehend von einer begrifflichen Abgrenzung und Konzeptualisierung dieses neuen Dienstleistungstypus im Abgleich mit bestehenden Systematisierungsansätzen werden die spezifischen Herausforderungen des Management und Marketing von ferngesteuerten Dienstleistungen reflektiert und sowie künftige Forschungsaufgaben abgeleitet.}}, author = {{Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H}}, journal = {{Zeitschrift für Betriebswirtschaft}}, keywords = {{Technologieintensive Dienstleistungen, remote services, Dienstleistungstechnologien}}, number = {{9}}, pages = {{977--1001}}, publisher = {{Springer}}, title = {{{Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.}}}, volume = {{81}}, year = {{2011}}, } @misc{6104, author = {{Wehner, M C and Kabst, Rüdiger and Kötter, P M}}, pages = {{22--24}}, title = {{{Ausgewogener Prozess}}}, volume = {{63(4)}}, year = {{2011}}, } @misc{6106, author = {{Wehner, M C and Kabst, Rüdiger}}, pages = {{22--24}}, title = {{{Bewerber wertschätzen}}}, volume = {{63(6)}}, year = {{2011}}, } @misc{6107, author = {{Kabst, Rüdiger and Meifert, M and Wehner, M C}}, pages = {{38--40}}, title = {{{Eine vergessene Disziplin}}}, volume = {{4}}, year = {{2011}}, } @misc{6108, author = {{Kabst, Rüdiger}}, pages = {{1}}, title = {{{Editorial: Mitarbeiter führen: Ein alter Hut?}}}, volume = {{3}}, year = {{2011}}, } @inbook{6151, author = {{Maekelburger, B and Schwens, C and Kabst, Rüdiger}}, booktitle = {{Entrepreneurship in the Global Firm (Progress In International Business Research, Volume 6)}}, editor = {{Verbeke, A and Tavares-Lehmann, A T and Van Tulder, R}}, pages = {{21--49}}, publisher = {{Emerald Group Publishing Ltd.}}, title = {{{SME International Mode Choice Over Time: Forging a Link Between the Uppsala Model and Transaction Cost Economics}}}, year = {{2011}}, }