@article{13454,
  author       = {{Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}},
  journal      = {{Industrial Marketing Management}},
  pages        = {{13----20}},
  title        = {{{Mapping Value in Business Markets: An Integrative Framework}}},
  volume       = {{79}},
  year         = {{2019}},
}

@article{13455,
  author       = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}},
  journal      = {{Journal of the Academy of Marketing Science}},
  number       = {{4}},
  pages        = {{595----616}},
  title        = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}},
  volume       = {{47}},
  year         = {{2019}},
}

@inproceedings{13456,
  author       = {{Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}},
  title        = {{{Service Growth by Acquisition – An Event Study}}},
  year         = {{2019}},
}

@article{13457,
  author       = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}},
  journal      = {{Journal of Marketing}},
  title        = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}},
  year         = {{2019}},
}

@inproceedings{8538,
  abstract     = {{This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.}},
  author       = {{Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and  Melkas, Helinä and Gustafsson, Christine }},
  booktitle    = {{HCII 2019}},
  editor       = {{Zhou, Jia and Salvendy, Gavriel}},
  isbn         = {{978-3-030-22011-2}},
  keywords     = {{Care robots, Older adults, Implementation, Information, Perceptions, Welfare technology}},
  location     = {{Orlando}},
  pages        = {{212--227}},
  publisher    = {{Springer}},
  title        = {{{Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}}},
  doi          = {{10.1007/978-3-030-22012-9_16}},
  volume       = {{11592}},
  year         = {{2019}},
}

@inbook{18906,
  author       = {{Schneider, Martin}},
  booktitle    = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}},
  editor       = {{Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}},
  isbn         = {{978-3-662-52898-3}},
  pages        = {{303--322}},
  publisher    = {{Springer}},
  title        = {{{Personalwirtschaft}}},
  year         = {{2019}},
}

@article{13246,
  author       = {{Schneider, Martin and Iseke, Anja and Pull, Kerstin}},
  issn         = {{0958-5192}},
  journal      = {{The International Journal of Human Resource Management}},
  pages        = {{1--23}},
  title        = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}},
  doi          = {{10.1080/09585192.2019.1620307}},
  year         = {{2019}},
}

@article{13244,
  author       = {{Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}},
  issn         = {{0958-5192}},
  journal      = {{The International Journal of Human Resource Management}},
  pages        = {{1--23}},
  title        = {{{The gender pay gap in European executive boards: the role of executives’ pathway into the board}}},
  doi          = {{10.1080/09585192.2019.1620307}},
  year         = {{2019}},
}

@book{45718,
  author       = {{Palmatier, R. W. and Steinhoff, Lena}},
  publisher    = {{Routledge Taylor & Francis Group}},
  title        = {{{Relationship Marketing in the Digital Age}}},
  doi          = {{https://doi.org/10.4324/9781315143583}},
  year         = {{2019}},
}

@article{45730,
  author       = {{Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}},
  journal      = {{Journal of the Academy of Marketing Science}},
  number       = {{3}},
  pages        = {{369--393}},
  title        = {{{Online Relationship Marketing}}},
  doi          = {{https://doi.org/10.1007/s11747-018-0621-6}},
  volume       = {{47}},
  year         = {{2019}},
}

@inproceedings{45743,
  author       = {{Steinhoff, Lena and Zondag, M.}},
  booktitle    = {{Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg}},
  location     = {{Hamburg}},
  title        = {{{Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey}}},
  year         = {{2019}},
}

@inproceedings{46675,
  author       = {{Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}},
  booktitle    = {{9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}},
  location     = {{Berlin}},
  title        = {{{Service growth by acquisition – An event study}}},
  year         = {{2019}},
}

@article{41339,
  author       = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}},
  issn         = {{0092-0703}},
  journal      = {{Journal of the Academy of Marketing Science}},
  keywords     = {{Marketing, Economics and Econometrics, Business and International Management}},
  number       = {{4}},
  pages        = {{595--616}},
  publisher    = {{Springer Science and Business Media LLC}},
  title        = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}},
  doi          = {{10.1007/s11747-019-00653-x}},
  volume       = {{47}},
  year         = {{2019}},
}

@article{45729,
  author       = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}},
  journal      = {{Journal of Marketing}},
  number       = {{5}},
  pages        = {{115--132}},
  title        = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}},
  doi          = {{10.1177/0022242919860802}},
  volume       = {{83}},
  year         = {{2019}},
}

@phdthesis{49216,
  author       = {{Radermacher, Katharina}},
  publisher    = {{Universitätsbibliothek}},
  title        = {{{How corporate architecture affects job seekers. Experimental evidence of signal-based mechanism.}}},
  year         = {{2019}},
}

@article{59798,
  author       = {{Radermacher, Katharina and Tovote, D.}},
  journal      = {{Personlawirtschaft}},
  pages        = {{51--53}},
  title        = {{{Mein Büro - Dein Büro}}},
  year         = {{2019}},
}

@article{63913,
  author       = {{Mir Djawadi, Behnud and Nieken, Petra}},
  issn         = {{1556-5068}},
  journal      = {{SSRN Electronic Journal}},
  publisher    = {{Elsevier BV}},
  title        = {{{Labor Market Chances of Whistleblowers - Potential Drivers of Discrimination}}},
  doi          = {{10.2139/ssrn.3481126}},
  year         = {{2019}},
}

@misc{3313,
  author       = {{Maurer, Alexandra}},
  publisher    = {{Universität Paderborn}},
  title        = {{{Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse}}},
  year         = {{2018}},
}

@misc{3314,
  author       = {{Michels, Luisa Juliane}},
  publisher    = {{Universität Paderborn}},
  title        = {{{The Segmentation of Video-On-Demand Consumers}}},
  year         = {{2018}},
}

@misc{3315,
  author       = {{Walter, Miriam}},
  publisher    = {{Universität Paderborn}},
  title        = {{{Sentiment Analysis of User-generated Ratings in the Sharing Economy }}},
  year         = {{2018}},
}

