@article{1173, author = {{Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}}, journal = {{Journal of Consumer Behaviour}}, number = {{3}}, pages = {{290 -- 301}}, publisher = {{Wiley Online Library}}, title = {{{A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption}}}, doi = {{10.1002/cb.1711}}, volume = {{17}}, year = {{2018}}, } @inbook{15270, abstract = {{Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research.}}, author = {{Weber, Henriette I. and Vogt, Sebastian and Eberz-Weber, Lisa-Marie and Steinmetz, Holger and Wagner, Sascha A. and Walther, Falko and Weber, Patrick and Kabst, Rüdiger}}, booktitle = {{Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications}}, isbn = {{9781522576693}}, title = {{{Participatory Budgeting: Findings From Germany}}}, doi = {{10.4018/978-1-5225-7669-3.ch054}}, year = {{2018}}, } @article{1031, author = {{Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}}, issn = {{0143-6570}}, journal = {{Managerial and Decision Economics}}, number = {{3}}, pages = {{354 -- 362}}, publisher = {{Wiley-Blackwell}}, title = {{{Variety in the video game industry: An empirical study of the Wundt curve}}}, doi = {{10.1002/mde.2909}}, volume = {{39}}, year = {{2018}}, } @inbook{4946, author = {{Eisele, Simon and Schneider, Martin}}, booktitle = {{Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}}, editor = {{Engels, Gregor and Maier, Gunter and Steffen, Eckhard}}, isbn = {{3662528983}}, pages = {{1--20}}, title = {{{ Personalwirtschaft}}}, year = {{2018}}, } @inbook{4928, author = {{Schneider, Martin}}, booktitle = {{The Impact of Digitalization in the Workplace}}, editor = {{Harteis, Christian}}, pages = {{39----52}}, title = {{{Digitalization of Production, Human Capital, and Organizational Capital}}}, doi = {{https://doi.org/10.1007/978-3-319-63257-5_4}}, year = {{2018}}, } @inproceedings{46678, author = {{Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}}, booktitle = {{2018 AMA Winter Academic Conference, New Orleans, FL}}, location = {{New Orleans, FL}}, title = {{{The bright and dark side of service quality signals: A contingency perspective}}}, year = {{2018}}, } @inproceedings{46677, author = {{Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}}, booktitle = {{47rd EMAC Annual Conference, Glasgow, UK}}, location = {{Glasgow, UK}}, title = {{{How to transform a product-focused salesforce to solution sales?}}}, year = {{2018}}, } @inproceedings{46676, author = {{Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}}, booktitle = {{ISBM 2018 Academic Conference, Cambridge, MA}}, location = {{Cambridge, MA}}, title = {{{Engaging a product-oriented salesforce in solution sales}}}, year = {{2018}}, } @article{41340, author = {{Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{6}}, pages = {{1133--1147}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}}, doi = {{10.1007/s11747-018-0600-y}}, volume = {{46}}, year = {{2018}}, } @article{45731, author = {{Steinhoff, Lena and Witte, Carina and Eggert, Andreas}}, journal = {{Journal of Service Management Research}}, number = {{2}}, pages = {{22--35}}, title = {{{Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}}}, doi = {{http://dx.doi.org/10.15358/2511-8676-2018-2-22}}, volume = {{2}}, year = {{2018}}, } @inproceedings{45745, author = {{Steinhoff, Lena and Zondag, M.}}, booktitle = {{2018 AMA Winter Academic Conference Proceedings, New Orleans}}, location = {{New Orleans}}, title = {{{Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey}}}, year = {{2018}}, } @inproceedings{45744, author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}}, booktitle = {{2018 AMA Winter Academic Conference Proceedings, New Orleans}}, location = {{New Orleans}}, title = {{{Are Gift Purchases an Effective Driver of Customer Loyalty?}}}, year = {{2018}}, } @article{24378, author = {{Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}}, journal = {{Personalmagazin}}, pages = {{20--23}}, title = {{{Wer hat hier das Sagen?}}}, volume = {{2}}, year = {{2017}}, } @article{24379, author = {{Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}}, journal = {{Personalmagazin}}, pages = {{24--25}}, title = {{{Nordeuropa hat´s nicht nötig}}}, volume = {{2}}, year = {{2017}}, } @article{24380, author = {{Rauterberg, Hannah and Krebs, Benjamin}}, journal = {{Personalführung}}, pages = {{28--33}}, title = {{{Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.}}}, volume = {{5}}, year = {{2017}}, } @article{3307, author = {{Frick, Bernd and Kaimann, Daniel}}, journal = {{Applied Economics Letters}}, number = {{17}}, pages = {{1237--1240}}, publisher = {{Taylor & Francis}}, title = {{{The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}}}, doi = {{10.1080/13504851.2016.1270399}}, volume = {{24}}, year = {{2017}}, } @inproceedings{3537, author = {{Rötzmeier-Keuper, Julia and Wünderlich, Nancy}}, booktitle = {{Proceedings of the 2017 Frontiers in Service Conference}}, location = {{New York City, USA}}, title = {{{How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}}}, year = {{2017}}, } @inproceedings{115, abstract = {{Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.}}, author = {{Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}}, booktitle = {{The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}}, editor = {{Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz}}, pages = {{7--12}}, title = {{{Certification Matters for Service Markets}}}, year = {{2017}}, } @inbook{21130, author = {{Thommes, Kirsten}}, booktitle = {{Controlling für kleine und mittlere Unternehmen}}, editor = {{Müller, David}}, isbn = {{9783110517163}}, pages = {{367--392}}, publisher = {{De Gruyter}}, title = {{{Managementpraktiken in KMU}}}, doi = {{10.1515/9783110517163-015}}, year = {{2017}}, } @inproceedings{20493, author = {{Krebs, Benjamin Philipp}}, location = {{Atlanta, USA}}, title = {{{Talent management and workforce performance: The too-much-potential-talent-effect. }}}, year = {{2017}}, }