@inproceedings{46680,
author = {{Cramer, C. and Böhm, Eva and Eggert, A.}},
booktitle = {{2017 AMA Winter Academic Conference, Orlando, FL}},
location = {{Orlando, FL}},
title = {{{Service Awards: Do They Help or Harm in Case of a Service Failure?}}},
year = {{2017}},
}
@article{46638,
author = {{Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}},
issn = {{0019-8501}},
journal = {{Industrial Marketing Management}},
keywords = {{Marketing}},
pages = {{42--55}},
publisher = {{Elsevier BV}},
title = {{{Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}}},
doi = {{10.1016/j.indmarman.2017.06.015}},
volume = {{66}},
year = {{2017}},
}
@article{46639,
abstract = {{
Purpose
Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.
Design/methodology/approach
The paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.
Findings
External service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.
Research limitations/implications
Findings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.
Practical implications
The insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.
Originality/value
This research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.
}},
author = {{Eggert, Andreas and Böhm, Eva and Cramer, Christina}},
issn = {{1757-5818}},
journal = {{Journal of Service Management}},
keywords = {{Strategy and Management, Tourism, Leisure and Hospitality Management, Business, Management and Accounting (miscellaneous)}},
number = {{3}},
pages = {{476--498}},
publisher = {{Emerald}},
title = {{{Business service outsourcing in manufacturing firms: an event study}}},
doi = {{10.1108/josm-11-2016-0306}},
volume = {{28}},
year = {{2017}},
}
@inproceedings{45746,
author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}},
booktitle = {{2017 Winter AMA Conference Proceedings, Orlando}},
location = {{Orlando}},
title = {{{The Loyalty Effect of Gift Purchases}}},
year = {{2017}},
}
@article{57402,
author = {{Christian, Pfeifer and Janssen, Simon and Yang, Philip and Backes-Gellner, Uschi}},
issn = {{1439-2917}},
journal = {{Schmalenbach Business Review}},
number = {{3}},
pages = {{270--287}},
publisher = {{Springer Science and Business Media LLC}},
title = {{{Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records}}},
doi = {{10.1007/bf03396858}},
volume = {{65}},
year = {{2017}},
}
@article{4953,
author = {{Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}},
journal = {{German Journal of Human Resource Management}},
number = {{1}},
pages = {{71----93}},
title = {{{Signalling to young knowledge workers through architecture? A conjoint analysis}}},
year = {{2017}},
}
@misc{3308,
author = {{Breuer, Robin }},
publisher = {{Universität Paderborn}},
title = {{{Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}}},
year = {{2016}},
}
@misc{3311,
author = {{Amedick, Michaela}},
publisher = {{Universität Paderborn}},
title = {{{Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden}}},
year = {{2016}},
}
@article{3318,
author = {{Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }},
issn = {{2083-8476}},
journal = {{Schedae Informaticae}},
publisher = {{Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}},
title = {{{Pairwise versus Pointwise Ranking: A Case Study}}},
doi = {{10.4467/20838476si.16.006.6187}},
volume = {{25}},
year = {{2016}},
}
@article{5700,
abstract = {{Purpose
– The purpose of this paper is to examine the nature of context and its implications for theory and research in service.
Design/methodology/approach
– This is a conceptual paper based on exploring existing research and theory related to context in service research.
Findings
– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts.
Originality/value
– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use).}},
author = {{Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}},
journal = {{Journal of Service Management}},
keywords = {{Research, Service theory}},
number = {{1}},
pages = {{30--36}},
publisher = {{Emerald Group Publishing Limited}},
title = {{{Reflections on Context in Service Research.}}},
volume = {{27}},
year = {{2016}},
}
@article{5775,
author = {{Li, Xinyu and Peeters, Ronald}},
journal = {{"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study" }},
publisher = {{PLoS ONE}},
title = {{{"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study" }}},
year = {{2016}},
}
@article{4839,
author = {{Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus}},
journal = {{Journal of the Academy of marketing Science}},
number = {{2}},
pages = {{151----165}},
title = {{{Do customized service packages impede value capture in industrial markets?}}},
year = {{2016}},
}
@article{4842,
author = {{Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}},
journal = {{Journal of Strategic Contracting and Negotiation}},
number = {{1-2}},
pages = {{128----149}},
title = {{{Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective}}},
year = {{2016}},
}
@article{4843,
author = {{Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}},
journal = {{International Journal of Research in Marketing}},
number = {{2}},
pages = {{276----296}},
title = {{{Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations}}},
year = {{2016}},
}
@article{4845,
author = {{Wagner, Stephan M and Eggert, Andreas}},
journal = {{Industrial Marketing Management}},
pages = {{27----36}},
title = {{{Co-management of purchasing and marketing: Why, when and how?}}},
year = {{2016}},
}
@article{4870,
author = {{Fahr, René}},
journal = {{Personnel Quarterly Vol. 4}},
title = {{{Verantwortung macht Sinn: Corporate Social Responsibility}}},
year = {{2016}},
}
@article{4951,
abstract = {{Despite the rapid growth and potential of technology-based services, managers' greatest challenges are gaining customer acceptance and increasing usage of these new innovative services. In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers.}},
author = {{Paluch, Stefanie and Wünderlich, Nancy}},
journal = {{Journal of business Research}},
keywords = {{Risk perception, Technology-based service innovations, Business-to-business context, Interview study, Risk categories, Smart service}},
number = {{7}},
pages = {{2424----2431}},
publisher = {{Elsevier}},
title = {{{Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}}},
volume = {{69}},
year = {{2016}},
}
@article{4967,
author = {{Born, Marieke and Akkerman, Agnes and Thommes, Kirsten}},
journal = {{Social science research}},
pages = {{58----72}},
title = {{{Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization}}},
year = {{2016}},
}
@inproceedings{4988,
author = {{Thommes, Kirsten and Oertel, Simon}},
booktitle = {{Academy of Management Proceedings}},
number = {{1}},
pages = {{13754}},
title = {{{Elements of Organizational Identity and the Role of a Firm’s History}}},
year = {{2016}},
}
@inproceedings{4989,
author = {{Thommes, Kirsten}},
booktitle = {{Academy of Management Proceedings}},
number = {{1}},
pages = {{13740}},
title = {{{Entrepreneurial activity-The impact of childhood}}},
year = {{2016}},
}