@article{5714, abstract = {{Coalition loyalty programs are on the rise, yet few studies investigate the impact of service failures in such programs. Using data from a retail context, the authors show that a program partner deemed responsible for a service failure suffers negative customer responses. However, customers’ perceptions of the benefits of the coalition loyalty program buffer these consequences. Perhaps most importantly, when customers perceive the program's special treatment benefits as low, direct and indirect spillover effects occur, such that a service failure by one program partner has a negative effect on customer loyalty toward the program itself.}}, author = {{Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner}}, journal = {{Journal of Retailing}}, keywords = {{Service failure, Spillover effects, Buffering effect, Coalition loyalty program}}, number = {{1}}, pages = {{111--118}}, publisher = {{Elsevier}}, title = {{{Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.}}}, volume = {{90}}, year = {{2014}}, } @article{444, abstract = {{BackgroundMedical nonpersistence is a worldwide problem of striking magnitude. Although many fields of studies including epidemiology, sociology, and psychology try to identify determinants for medical nonpersistence, comprehensive research to explain medical nonpersistence from an economics perspective is rather scarce.ObjectivesThe aim of the study was to develop a conceptual framework that augments standard economic choice theory with psychological concepts of behavioral economics to understand how patients’ preferences for discontinuing with therapy arise over the course of the medical treatment. The availability of such a framework allows the targeted design of mechanisms for intervention strategies.MethodsOur conceptual framework models the patient as an active economic agent who evaluates the benefits and costs for continuing with therapy. We argue that a combination of loss aversion and mental accounting operations explains why patients discontinue with therapy at a specific point in time. We designed a randomized laboratory economic experiment with a student subject pool to investigate the behavioral predictions.ResultsSubjects continue with therapy as long as experienced utility losses have to be compensated. As soon as previous losses are evened out, subjects perceive the marginal benefit of persistence lower than in the beginning of the treatment. Consequently, subjects start to discontinue with therapy.ConclusionsOur results highlight that concepts of behavioral economics capture the dynamic structure of medical nonpersistence better than does standard economic choice theory. We recommend that behavioral economics should be a mandatory part of the development of possible intervention strategies aimed at improving patients’ compliance and persistence behavior.}}, author = {{Mir Djawadi, Behnud and Fahr, Rene and Turk, Florian}}, journal = {{Value in Health}}, number = {{8}}, pages = {{814--822}}, publisher = {{Elsevier}}, title = {{{Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change}}}, doi = {{10.1016/j.jval.2014.08.2669}}, year = {{2014}}, } @article{4850, author = {{Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Muenkhoff, Eva}}, journal = {{Journal of Service Research}}, number = {{1}}, pages = {{23----39}}, title = {{{Revenue and profit implications of industrial service strategies}}}, year = {{2014}}, } @article{4872, author = {{Djawadi, Behnud Mir and Fahr, Rene and Turk, Florian}}, journal = {{Value in Health}}, number = {{8}}, pages = {{814--822}}, title = {{{"Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change"}}}, volume = {{17 }}, year = {{2014}}, } @techreport{4922, author = {{Janssen, Elmar and Fahr, Rene}}, title = {{{The Wage Effects of Social Norms-Evidence of Deviations from Peers' Body Mass in Europe}}}, year = {{2014}}, } @article{4970, author = {{Thommes, Kirsten and Faure, Michael and Heine, Klaus}}, journal = {{Colum. J. Eur. L.}}, pages = {{47}}, title = {{{The internal market and the consumer: what consumers actually choose}}}, year = {{2014}}, } @article{4971, author = {{Thommes, Kirsten and Akkerman, Agnes and Torenvlied, Ren{\'e} and Born, Marieke}}, journal = {{Industrial relations journal}}, number = {{4}}, pages = {{348----367}}, title = {{{The dark side of solidarity: social norms and social relations in the aftermath of strikes}}}, year = {{2014}}, } @article{7426, author = {{Schneider, M and Eggert, A}}, journal = {{Journal of Business Market Management}}, number = {{1}}, pages = {{312–328}}, title = {{{Embracing complex causality with the QCA method: An invitation}}}, volume = {{7}}, year = {{2014}}, } @article{7428, author = {{Eggert, A and Thiesbrummel, C and Deutscher, C}}, journal = {{Journal of Business Market Management}}, number = {{3}}, pages = {{380--405}}, title = {{{Differential effects of product and service innovations on the financial performance of industrial firms}}}, volume = {{7}}, year = {{2014}}, } @book{7435, editor = {{Steinhoff, Lena}}, publisher = {{Springer Gabler}}, title = {{{ Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse}}}, year = {{2014}}, } @phdthesis{419, abstract = {{The present thesis investigates the prevalence of and the reasons for hiring discrimination against women and ethnic Turks in the German labor market. Subsequent to a discussion of how to reveal discrimination, the literature on wage and employment differences inside and outside the German labor market is reviewed. Afterwards, different (economic) theories explaining inequalities in labor markets are presented. In the empirical analyses a field experiment - the so called correspondence testing - is conducted where matched pairs of (fictitious) male and female as well as German-named and Turkish-named applicants respond to, respectively, 656 and 608 (real) apprenticeship offers in predominantly male-dominated jobs. Descriptive results and econometric analyses using probit regressions on various model specifications indicate that the female applicant has a 19 percent lower callback probability compared to her male counterpart. However, differential treatment is both job- and firm-type driven. While callback rates are not statistically different from zero in female-dominated and “gender-neutral” occupations, they prevail in jobs where men are overrepresented. Furthermore, discrimination is restricted to late recruiters, i.e., companies that advertise their vacancies right before the apprenticeship is supposed to start. Similar conclusions can be drawn from the study investigating ethnic discrimination. The 32 percent lower callback probability of the Turkish-named applicant decreases if early rather than late recruiters are addressed. Apart from that, comparing response and callback rates to the candidates using different experimental designs, i.e., sending out single versus pairs of applications, yields no statistically significant differences demonstrating the unbiasedness of the correspondence approach.}}, author = {{Kolle, Andre}}, publisher = {{Universität Paderborn}}, title = {{{Gender and ethnic discrimination in hiring : evidence from field experiments in the German labor market}}}, year = {{2014}}, } @phdthesis{440, author = {{Kaimann, Daniel}}, publisher = {{Universität Paderborn}}, title = {{{Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions}}}, year = {{2014}}, } @misc{5142, author = {{Fahr, Rene}}, booktitle = {{Theologie und Glaube}}, pages = {{260--269}}, title = {{{Vom Wollen und Können ethischen Entscheidens}}}, volume = {{104}}, year = {{2014}}, } @book{5147, author = {{Fahr, Rene}}, pages = {{137--166}}, publisher = {{Klaus von Stoch}}, title = {{{Verantwortungsvolles Handeln in Unternehmen. Die Rolle von kognitiven Verzerrungen und Selbsttäuschung bei ethischen Entscheidungen}}}, year = {{2014}}, } @inbook{5164, author = {{Akkerman, Agnes and Torenvlied, Ren{\'e} and Lehr, Alex and Thommes, Kirsten}}, booktitle = {{Social conflict within and between groups}}, publisher = {{Psychology Press}}, title = {{{Contagious conflict: spill-over effects of labor conflict between and within organizations}}}, year = {{2014}}, } @book{5167, author = {{Thommes, Kirsten and Walgenbach, Peter and Oertel, Simon}}, pages = {{216--245}}, publisher = {{Rainer Hampp-Verlag}}, title = {{{Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft?}}}, year = {{2014}}, } @article{5444, author = {{Zapkau, F B and Schwens, C and Kabst, Rüdiger}}, journal = {{Journal of Small Business Management.}}, title = {{{The Role of prior Entrepreneurial Exposure in the Entrepreneurial Process: A Review and Future Research Implications.}}}, year = {{2014}}, } @article{5460, author = {{Vogt, S and Förster, B and Kabst, Rüdiger}}, journal = {{International Journal of Public Administration in the Digital Age. }}, number = {{3}}, pages = {{87--107}}, title = {{{Social media and e-participation: Challenges of social media for managing public projects.}}}, doi = {{10.4018/ijpada.2014070105}}, volume = {{1}}, year = {{2014}}, } @article{5461, author = {{Zapkau, F B and Schwens, C and Kabst, Rüdiger}}, journal = {{Journal of Small Business Management (JSBM).}}, number = {{3}}, pages = {{451--476}}, title = {{{Foreign Direct Investments and domestic employment of German SMEs: The moderating effect of owner-management.}}}, volume = {{52}}, year = {{2014}}, } @article{5462, author = {{Isidor, R and Steinmetz, Holger and Schwens, C and Kabst, Rüdiger}}, journal = {{ International Journal of Strategic Business Alliances.}}, number = {{2}}, title = {{{Linking Transaction Cost and Social Exchange Theory to Explain Strategic Alliance Performance: A Meta-Analytic Structural Equation Model.}}}, volume = {{3}}, year = {{2014}}, }