@inproceedings{7737, author = {{Steinhoff, L and Palmatier, R. W}}, booktitle = {{Proceedings of the 42nd European Marketing Academy (EMAC) Conference}}, title = {{{The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance}}}, year = {{2013}}, } @inproceedings{7738, author = {{Eggert, A and Thiesbrummel, C and Deutscher, C}}, booktitle = {{2013 AMA Winter Marketing Educators' Proceedings}}, title = {{{Exploring differential effects of product and service innovations on industrial firms’ financial performance}}}, year = {{2013}}, } @article{5715, abstract = {{Smart interactive services, in contrast with other technology-based services, require significant human-to-human interaction and collaboration in addition to the service provided by the embedded technology itself. The authors’ foundational Delphi study confirms smart interactive services (e.g., remote diagnosis, remote repair of equipment, and telemedicine) are a rapidly growing innovation category across industries. Yet, gaining user acceptance of these types of services presents a significant challenge for managers. To address this challenge, the authors employ a grounded theory approach, drawing on depth interviews, to develop a framework of barriers and facilitators to users’ attitudinal and behavioral responses to smart interactive services. The findings reveal a new set of beliefs that are critical in this context. These beliefs are tied to the human element and specifically pertain to beliefs about the “service counterpart (SC),” who is the provider’s employee controlling the technology. Control, trustworthiness, and collaboration beliefs emerge jointly as important and interrelated influencers tied to the SC. Contrary to conventional wisdom that focuses on features of the technology itself to gain user acceptance, this research encourages providers to emphasize the interpersonal elements of the service by providing control cues, raising social presence, and enhancing human trust mechanisms.}}, author = {{Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo}}, journal = {{Journal of Service Research}}, keywords = {{service technology, technology-mediated service, service counterpart, smart service, remote service, technology adoption}}, number = {{1}}, pages = {{3--20}}, publisher = {{SAGE Publications Sage CA: Los Angeles, CA}}, title = {{{High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.}}}, volume = {{16}}, year = {{2013}}, } @article{6101, author = {{Kabst, Rüdiger and Wehner, M C}}, journal = {{PERSONALquartely}}, number = {{4}}, pages = {{34--39}}, title = {{{Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten}}}, volume = {{65}}, year = {{2013}}, } @inbook{6147, author = {{Weber, P and Kabst, Rüdiger}}, booktitle = {{Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele}}, editor = {{Hill, Hermann}}, pages = {{145--152}}, publisher = {{Nomos}}, title = {{{Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung}}}, year = {{2013}}, } @inproceedings{6271, author = {{Weber, H and Wehner, M and Kabst, Rüdiger}}, title = {{{Institutional Determinants of Work-Family Practices: An International Comparative Examination. }}}, year = {{2013}}, } @inproceedings{6272, author = {{Golubovic, S and Wehner, M and Baum, M and Kabst, Rüdiger}}, title = {{{HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?}}}, year = {{2013}}, } @inproceedings{6274, author = {{Isidor, R and Wehner, M and Li, C and Kabst, Rüdiger}}, title = {{{Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany}}}, year = {{2013}}, } @article{480, abstract = {{Although of considerable practical importance, the separate impact of individual and collective reputation on firm performance (e.g. product prices) has not yet been convincingly demonstrated. We use a sample of some 70 different wineries offering more than 1,300 different Riesling wines from the Mosel valley to isolate the returns to individual reputation (measured by expert ratings in a highly respected wine guide) from the returns to collective reputation (measured by membership in two different professional associations where members are assumed to monitor each other very closely). We find that both effects are statistically significant and economically relevant with the latter being more important in quantitative terms than the former.}}, author = {{Frick, Bernd and Simmons, Robert}}, journal = {{Journal of Business Economics}}, number = {{2}}, pages = {{101--119}}, publisher = {{Springer}}, title = {{{The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley}}}, doi = {{10.1007/s11573-013-0652-x}}, volume = {{83}}, year = {{2013}}, } @article{4851, author = {{Garnefeld, Ina and Eggert, Andreas and Helm, Sabrina V and Tax, Stephen S}}, journal = {{Journal of Marketing}}, number = {{4}}, pages = {{17----32}}, title = {{{Growing existing customers' revenue streams through customer referral programs}}}, year = {{2013}}, } @article{4852, author = {{Haas, Alexander and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang}}, journal = {{Marketing Review St. Gallen}}, number = {{4}}, pages = {{64----73}}, title = {{{Erfolgsfaktor Value-Based Selling—Verkaufen, wenn Kundenorientierung nicht zum Erfolg führt}}}, year = {{2013}}, } @article{4880, author = {{St{\, Susi and Fahr, Rene}}, journal = {{Applied Economics}}, number = {{19}}, pages = {{2863----2875}}, title = {{{Individual determinants of work attendance: Evidence on the role of personality}}}, year = {{2013}}, } @book{4911, author = {{Zimmermann, Klaus F and Bauer, Thomas K and Bonin, Holger and Fahr, Rene and Hinte, Holger}}, title = {{{Arbeitskräftebedarf bei hoher Arbeitslosigkeit: ein ökonomisches Zuwanderungskonzept für Deutschland}}}, year = {{2013}}, } @techreport{4915, author = {{Mir Djawadi, Behnud and Fahr, Rene}}, title = {{{The impact of risk perception and risk attitudes on corrupt behavior: Evidence from a petty corruption experiment}}}, year = {{2013}}, } @inproceedings{4991, author = {{Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter}}, booktitle = {{Academy of Management Proceedings}}, number = {{1}}, pages = {{11642}}, title = {{{Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations}}}, year = {{2013}}, } @inproceedings{4992, author = {{Thommes, Kirsten and Akkerman, Agnes and Vyrastekova, Jana}}, booktitle = {{Academy of Management Proceedings}}, number = {{1}}, pages = {{12251}}, title = {{{The after effects of strikes on team collaboration-experimental evidence}}}, year = {{2013}}, } @article{7429, author = {{Garnefeld, Ina and Steinhoff, Lena}}, journal = {{Journal of Service Management}}, number = {{1}}, pages = {{64--81}}, title = {{{Primacy versus Recency Effects in Extended Service Encounters}}}, volume = {{24}}, year = {{2013}}, } @book{7437, editor = {{Münkhoff, Eva}}, publisher = {{Springer Gabler}}, title = {{{Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen – Eine latente Wachstumskurvenanalyse}}}, year = {{2013}}, } @article{3979, author = {{Bauhoff, Frauke and Schneider, Martin}}, journal = {{Industrielle Beziehungen/The German Journal of Industrial Relations}}, pages = {{54----76}}, title = {{{„Sekretärin des Vorstandes“ gesucht: Stellenanzeigen und die expressive Funktion des AGG}}}, year = {{2013}}, } @article{5464, author = {{Baum, M and Schwens, C and Kabst, Rüdiger}}, journal = {{International Small Business Journal (ISBJ).}}, number = {{5}}, pages = {{534--560}}, title = {{{International as Opposed to Domestic New Venturing: The Moderating Role of Perceived Barriers to Internationalization.}}}, volume = {{31}}, year = {{2013}}, }