@inproceedings{33957, abstract = {{Manufacturing companies are challenged to make the increasingly complex work processes equally manageable for all employees to prevent an impending loss of competence. In this contribution, an intelligent assistance system is proposed enabling employees to help themselves in the workplace and provide them with competence-related support. This results in increasing the short- and long-term efficiency of problem solving in companies.}}, author = {{Deppe, Sahar and Brandt, Lukas and Brünninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}}, keywords = {{Assistance system, Knowledge graph, Information retrieval, Neural networks, AR}}, location = {{Stuttgart}}, title = {{{AI-Based Assistance System for Manufacturing}}}, doi = {{10.1109/ETFA52439.2022.9921520}}, year = {{2022}}, } @inproceedings{34282, author = {{Deppe, Sahar and Brandt, Lukas and Brunninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}}, booktitle = {{2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)}}, publisher = {{IEEE}}, title = {{{AI-Based Assistance System for Manufacturing}}}, doi = {{10.1109/etfa52439.2022.9921520}}, year = {{2022}}, } @inbook{34466, author = {{Papenkordt, Jörg and Thommes, Kirsten}}, booktitle = {{Human-Technology Interaction}}, isbn = {{9783030992347}}, publisher = {{Springer International Publishing}}, title = {{{Determinants of Trust in Smart Technologies}}}, doi = {{10.1007/978-3-030-99235-4_13}}, year = {{2022}}, } @misc{49215, booktitle = {{Studie Industrieverband Büro und Arbeitswelt e. V. (IBA). }}, editor = {{Radermacher, Katharina and Herdejürgen, Enja }}, publisher = {{Industrieverband Büro und Arbeitswelt e. V. }}, title = {{{Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft}}}, year = {{2022}}, } @article{46660, author = {{Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}}, journal = {{Journal of Service Management}}, number = {{4}}, pages = {{216--231}}, title = {{{Exploring the customer journey of voice commerce: A research agenda}}}, volume = {{6}}, year = {{2022}}, } @article{34154, abstract = {{Regulations to prevent ethnic discrimination in accessing the labor market are implemented most thoroughly in the public sector. However, it remains to be assessed if these regulations are internalized. We conducted a field experiment to examine ethnic discrimination when applying for internships in German municipalities by unsolicited inquiries. We compared responses in German cities to Turkish, Italian, and German applicants in two periods, and find consistent disadvantages for the Turkish and Italian applicants as well as differences related to gender. Thus, the likelihood for ethnic discrimination rises when applying for positions in public institutions that are not subject to regulations.}}, author = {{Auer, Thorsten Fabian and Ekemen, Helin and Hagedorn, Carolin and Heise, Chantal and Rese, Christine}}, issn = {{1681 8997}}, journal = {{Empirical Economics Letters}}, keywords = {{Ethnic Discrimination, Public Sector, Field Experiment, Application Procedure}}, number = {{7}}, pages = {{47--55}}, title = {{{Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector}}}, volume = {{21}}, year = {{2022}}, } @article{32397, abstract = {{Unternehmen investieren zunehmend in Angebote Betrieblicher Gesundheitsförderung (BGF). Dabei stellt sich die Frage nach dem Kosten-Nutzen-Verhältnis jenseits des individuellen Nutzens durch die Förderung der Mitarbeitergesundheit. Deshalb wurden im Rahmen einer Sekundäranalyse Effekte der BGF auf den Unternehmenserfolg berechnet. Die Ergebnisse lassen vermuten, dass sich eine verhaltensorientierte BGF kaum positiv auf die Arbeitsproduktivität und Kommunikationsstruktur in Unternehmen auswirkt.}}, author = {{Auer, Thorsten Fabian and Sennefelder, Lisa and Meier, Heiko}}, issn = {{1876-4851}}, journal = {{Public Health Forum}}, keywords = {{Kommunikation, Arbeitsproduktivität, Betriebliche Gesundheitsförderung, Kosten-Nutzen-Verhältnis}}, number = {{3}}, pages = {{214--216}}, publisher = {{Walter De Gruyter GmbH}}, title = {{{Betriebliche Gesundheitsförderung: Ein leeres Versprechen?}}}, doi = {{10.1515/pubhef-2022-0069}}, volume = {{30}}, year = {{2022}}, } @article{42776, abstract = {{AbstractThis paper examines how human and organizational factors need to be designed to achieve strong technological maturity of either the products or the production process. In a fuzzy-set qualitative comparative analysis (fs/QCA), a combination of intensive training and strong worker participation is found to be associated with strong technological maturity in the two organizational contexts: firms with a strong entrepreneurial culture and in large firms oriented towards customer-oriented innovation. Overall, the paper uncovers designs or causal recipes for a successful digital transformation.}}, author = {{Schneider, Martin and Hellweg, Talea Davina and Menzefricke, J. S.}}, issn = {{2732-527X}}, journal = {{Proceedings of the Design Society}}, pages = {{791--800}}, publisher = {{Cambridge University Press (CUP)}}, title = {{{Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis}}}, doi = {{10.1017/pds.2022.81}}, volume = {{2}}, year = {{2022}}, } @techreport{45668, abstract = {{Im Rahmen dieser Studie wird der Status Quo des KI-Einsatzes in der industriellen Arbeitswelt in der Region OstWestfalenLippe erfasst und beschrieben. Dadurch wird eine Grundlage geschaffen, um eine zielführende Unterstützung der Gestaltung von durch Künstliche Intelligenz (KI) gestützter Arbeitsprozesse in Unternehmen zu ermöglichen, indem beispielsweise bedarfsbezogene Maßnahmen entwickelt und durchgeführt sowie weiterer Forschungsbedarf aufgezeigt wird. Die Befragung wurde im Jahr 2021 von dem Kompetenzzentrum Arbeitswelt.Plus sowie dem Spitzencluster it’s OWL initiiert. Dabei sind drei Zielgruppen – Unternehmensleitung, Personalabteilung (HR) sowie Arbeitnehmer*innen – adressiert worden. Insgesamt nahmen 317 Personen aus 89 verschiedenen Unternehmen bzw. Organisationen an der Befragung teil – zu 38 % Unternehmer*innen, zu 13 % Personaler*innen und zu 49 % Arbeitnehmer*innen. Die meisten der Teilnehmenden stammten aus der Elektroindustrie, dem Maschinenbau sowie dem Informations- und Kommunikationstechnologie (IKT)-Sektor. Die Befragungsergebnisse zeigen, dass sich die meisten Unternehmen in der Anfangsphase der KI-Nutzung befinden. Zwischen einzelnen Unternehmensbereichen und verschiedenen Branchen zeigen sich gewisse Unterschiede in der Nutzungsphase. Die Befragten stehen aktuell vor der Nutzung von vor allem teilautonomen KI-Systemen, die ausführende und analytische menschliche Tätigkeitenbeispielsweise durch Informationsbereitstellungen unterstützen. Wesentliche Ziele der KI-Nutzung sind die Effizienzsteigerung, Qualitätsverbesserung, Entscheidungsoptimierung sowie Unterstützung der Arbeitnehmer*innen. Allerdings werden in allen Unternehmen die fehlende Expertise sowie insgesamt die Komplexität des Themenfelds als Hinderungsgründe identifiziert. In allen Unternehmen und allen Unternehmensbereichen werden hohe Auswirkungen durch KI erwartet. Auf die Arbeitsgestaltung werden insgesamt eher positive Auswirkungen erwartet. Die Befragten schätzen die Bedeutung von KI, ihre Aufgeschlossenheit sowie ihr Vertrauen gegenüber KI als insgesamt hoch ein, ihr Verständnis von KI dagegen eher als gering. Tendenziell zeigt sich eine große Diskrepanz zwischen Selbst- und Fremdbild mit einer teils deutlich negativeren Wahrnehmung anderer. Die Befragten erwarten außerdem steigende Kompetenzanforderungen sowie einen hohen Weiterbildungsbedarf, insbesondere bezüglich des grundlegenden Verständnisses über KI. In den wenigsten Unternehmen existiert jedoch ein gezieltes Weiterbildungsangebot. Die Erkenntnisse aus der Befragung fließen im Rahmen des Kompetenzzentrums Arbeitswelt.Plus in die gezielte Gestaltung und Einführung KI-gestützter Arbeitsformen sowie bedarfsgerechter Unterstützungsangebote ein. Die hohe Komplexität der KI-Einführung sowie die sowohl technischen als auch mitarbeiterbezogenen Herausforderungen verdeutlichen den Bedarf für eine soziotechnische Perspektive und ein systematisches Vorgehen bei der Gestaltung dieses vielschichtigen Themenfelds.}}, author = {{Papenkordt, Jörg and Gabriel, Stefan and Thommes, Kirsten and Dumitrescu, Roman}}, publisher = {{Kompetenzzentrum Arbeitswelt.Plus}}, title = {{{Künstliche Intelligenz in der industriellen Arbeitswelt}}}, doi = {{10.55594/tmao3234}}, year = {{2022}}, } @article{44637, author = {{Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, volume = {{9}}, year = {{2022}}, } @article{34191, abstract = {{AbstractSince the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization.}}, author = {{Knorr, Karin and Hein-Pensel, Franziska}}, issn = {{2198-1620}}, journal = {{Management Review Quarterly}}, keywords = {{Strategy and Management, Business, Management and Accounting (miscellaneous)}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity}}}, doi = {{10.1007/s11301-022-00311-7}}, year = {{2022}}, } @article{34295, author = {{Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, year = {{2022}}, } @article{44636, author = {{Hoppe, Julia A. and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}}, issn = {{2451-9588}}, journal = {{Computers in Human Behavior Reports}}, keywords = {{Artificial Intelligence, Cognitive Neuroscience, Computer Science Applications, Human-Computer Interaction, Applied Psychology, Neuroscience (miscellaneous)}}, publisher = {{Elsevier BV}}, title = {{{When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}}}, doi = {{10.1016/j.chbr.2022.100258}}, volume = {{9}}, year = {{2022}}, } @article{32273, author = {{Hoppe, Julia Amelie and Melkas, Helinä and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Thommes, Kirsten}}, issn = {{1044-7318}}, journal = {{International Journal of Human–Computer Interaction}}, keywords = {{Computer Science Applications, Human-Computer Interaction, Human Factors and Ergonomics}}, pages = {{1--17}}, publisher = {{Informa UK Limited}}, title = {{{Perception of Society’s Trust in Care Robots by Public Opinion Leaders}}}, doi = {{10.1080/10447318.2022.2081283}}, year = {{2022}}, } @article{34473, abstract = {{Psychologists claim that being treated kindly puts individuals in a positive emotional state: they then treat an unrelated third party more kindly. Numerous experiments document that subjects indeed ‘pay forward’ specific behavior. For example, they are less generous after having experienced stinginess. This, however, is not necessarily driven by emotions. Subjects may also imitate what they regard as socially adequate behavior. Here, I present an experiment in which imitation is not possible at the next opportunity to act with a stranger: after being given either a fun or an annoying job, subjects have to decide whether to be generous or not. I find that although subjects who are given the annoying job report more negative emotions than those with the fun job, they do not treat an unrelated third person more unkindly in terms of passing on less money. }}, author = {{Schnedler, Wendelin}}, issn = {{0899-8256}}, journal = {{Games and Economic Behavior}}, keywords = {{Economics and Econometrics, Finance}}, pages = {{542--558}}, publisher = {{Elsevier BV}}, title = {{{The broken chain: Evidence against emotionally driven upstream indirect reciprocity}}}, doi = {{10.1016/j.geb.2022.10.008}}, volume = {{136}}, year = {{2022}}, } @article{45721, author = {{Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y. and Perko, T. and Harmeling, C. M.}}, journal = {{Journal of Service Management Research}}, number = {{1}}, pages = {{2--27}}, title = {{{Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services}}}, doi = {{ 10.5771/2511-8676-2022-1-2}}, volume = {{6}}, year = {{2022}}, } @inproceedings{45737, author = {{Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}}, booktitle = {{2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago}}, location = {{Chicago}}, title = {{{Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support}}}, year = {{2022}}, } @inproceedings{45739, author = {{Garnefeld, I. and Steinhoff, Lena and Küpper, K.}}, booktitle = {{2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas}}, location = {{Las Vegas}}, title = {{{How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in Product Testing Programs}}}, year = {{2022}}, } @inproceedings{45738, author = {{Becker, M. and Wiegand, N. and Steinhoff, Lena and Baidina, K.}}, booktitle = {{Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.}}, location = {{Budapest}}, title = {{{The Role of Self-Rewarding Behavior in Cashback Loyalty Programs}}}, year = {{2022}}, } @article{45720, author = {{Steinhoff, Lena and Liu, J. (S.) and Li, X. and Palmatier, R. W.}}, journal = {{Journal of International Marketing}}, number = {{1}}, pages = {{1--31}}, title = {{{Customer Engagement in International Markets}}}, doi = {{10.1177/1069031X221099211}}, volume = {{31}}, year = {{2022}}, }