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Schmitz, Journal of Business Research (2018) 295--303.","ieee":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” Journal of Business Research, no. 85, pp. 295--303, 2018.","chicago":"Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85 (2018): 295--303.","ama":"Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. Journal of Business Research. 2018;(85):295--303.","apa":"Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. 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A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. 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Grund, C. Harbring, and K. Thommes, “Group (Re-) formation in public good games: The tale of the bad apple?,” Journal of Economic Behavior \\& Organization, pp. 306--319, 2018.","short":"C. Grund, C. Harbring, K. Thommes, Journal of Economic Behavior \\& Organization (2018) 306--319.","bibtex":"@article{Grund_Harbring_Thommes_2018, title={Group (Re-) formation in public good games: The tale of the bad apple?}, journal={Journal of Economic Behavior \\& Organization}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2018}, pages={306--319} }","mla":"Grund, Christian, et al. “Group (Re-) Formation in Public Good Games: The Tale of the Bad Apple?” Journal of Economic Behavior \\& Organization, 2018, pp. 306--319.","apa":"Grund, C., Harbring, C., & Thommes, K. (2018). Group (Re-) formation in public good games: The tale of the bad apple? Journal of Economic Behavior \\& Organization, 306--319.","ama":"Grund C, Harbring C, Thommes K. Group (Re-) formation in public good games: The tale of the bad apple? 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Clean up your network: how a strike changed the social networks of a working team. Team Performance Management: An International Journal. 2018;(1/2):43--63.","apa":"Thommes, K., & Akkerman, A. (2018). Clean up your network: how a strike changed the social networks of a working team. Team Performance Management: An International Journal, (1/2), 43--63.","bibtex":"@article{Thommes_Akkerman_2018, title={Clean up your network: how a strike changed the social networks of a working team}, number={1/2}, journal={Team Performance Management: An International Journal}, author={Thommes, Kirsten and Akkerman, Agnes}, year={2018}, pages={43--63} }","mla":"Thommes, Kirsten, and Agnes Akkerman. “Clean up Your Network: How a Strike Changed the Social Networks of a Working Team.” Team Performance Management: An International Journal, no. 1/2, 2018, pp. 43--63.","short":"K. Thommes, A. Akkerman, Team Performance Management: An International Journal (2018) 43--63.","ieee":"K. Thommes and A. 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Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. 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In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective."}],"citation":{"short":"M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.","ieee":"M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.","ama":"Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.","apa":"Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. 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Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017."},"type":"journal_article","year":"2017","page":"181--188","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:30Z","_id":"4947","issue":"79","author":[{"last_name":"Wangenheim","full_name":"Wangenheim, Florian v","first_name":"Florian v"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"first_name":"Jan H","full_name":"Schumann, Jan H","last_name":"Schumann"}],"publisher":"Elsevier","publication":"Journal of Business Research","keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"department":[{"_id":"178"},{"_id":"181"}],"publication_status":"published","status":"public","date_created":"2018-10-26T10:11:34Z","article_type":"original","abstract":[{"lang":"eng","text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract."}],"title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","user_id":"37741"},{"_id":"4949","date_updated":"2022-01-06T07:01:30Z","issue":"79","page":"238--246","type":"journal_article","year":"2017","citation":{"ieee":"B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.","mla":"Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 238--246.","bibtex":"@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.","ama":"Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246."},"language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic."}],"article_type":"original","title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers","user_id":"37741","keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"publication":"Journal of Business Research","department":[{"_id":"178"},{"_id":"181"}],"publisher":"Elsevier","author":[{"first_name":"Bart","full_name":"Larivière, Bart","last_name":"Larivière"},{"full_name":"Bowen, David","first_name":"David","last_name":"Bowen"},{"first_name":"Tor W","full_name":"Andreassen, Tor W","last_name":"Andreassen"},{"full_name":"Kunz, Werner","first_name":"Werner","last_name":"Kunz"},{"first_name":"Nancy J","full_name":"Sirianni, Nancy J","last_name":"Sirianni"},{"last_name":"Voss","full_name":"Voss, Chris","first_name":"Chris"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","id":"36392","last_name":"Wünderlich"},{"last_name":"De Keyser","first_name":"Arne","full_name":"De Keyser, Arne"}],"publication_status":"published","date_created":"2018-10-26T10:15:22Z","status":"public"},{"language":[{"iso":"eng"}],"citation":{"ieee":"N. 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In: Proceedings of the 38th International Conference on Information Systems (ICIS 2017). ; 2017."},"type":"conference","year":"2017","date_updated":"2022-01-06T07:01:30Z","_id":"4955","conference":{"location":"Seoul, Korea","name":"38th International Conference on Information Systems (ICIS 2017)"},"status":"public","date_created":"2018-10-26T10:32:20Z","publication_status":"published","author":[{"id":"36392","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","first_name":"Nancy"},{"full_name":"Paluch, Stefanie ","first_name":"Stefanie ","last_name":"Paluch"}],"publication":"Proceedings of the 38th International Conference on Information Systems (ICIS 2017)","department":[{"_id":"178"},{"_id":"181"}],"user_id":"37741","title":"A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents"},{"citation":{"ama":"Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. 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New York City, USA.","chicago":"Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.","mla":"Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in Service Conference, 2017.","bibtex":"@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }","short":"I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.","ieee":"I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017."},"year":"2017","type":"conference","language":[{"iso":"eng"}],"conference":{"location":"New York City, USA","name":"2017 Frontiers in Service Conference"},"_id":"4956","date_updated":"2022-01-06T07:01:30Z","publication_status":"published","date_created":"2018-10-26T10:35:18Z","status":"public","department":[{"_id":"178"},{"_id":"181"}],"publication":"Proceedings of the 2017 Frontiers in Service Conference","author":[{"last_name":"Teßmer","first_name":"Isabel","full_name":"Teßmer, Isabel"},{"last_name":"Olsson","full_name":"Olsson, Marcus","first_name":"Marcus"},{"last_name":"Gustafsson","first_name":"Anders","full_name":"Gustafsson, Anders"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","id":"36392","last_name":"Wünderlich"}],"title":"How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances","user_id":"37741"},{"date_created":"2018-10-29T07:58:38Z","status":"public","publication":"Schmalenbach Business Review","department":[{"_id":"178"},{"_id":"184"}],"author":[{"first_name":"Christian","full_name":"Grund, Christian","last_name":"Grund"},{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"}],"user_id":"69384","title":"The Role of Contract Types for Employees’ Public Service Motivation","page":"377--398","year":"2017","citation":{"mla":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4, 2017, pp. 377--398.","bibtex":"@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }","apa":"Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review, (4), 377--398.","ama":"Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review. 2017;(4):377--398.","chicago":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.","ieee":"C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017.","short":"C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398."},"type":"journal_article","issue":"4","_id":"4966","date_updated":"2022-01-06T07:01:31Z"},{"author":[{"last_name":"Klabuhn","first_name":"Janny","full_name":"Klabuhn, Janny"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"publication":"Academy of Management Proceedings","department":[{"_id":"178"},{"_id":"184"}],"status":"public","date_created":"2018-10-29T10:47:29Z","title":"Age diversity and its effects on team performance","user_id":"69384","year":"2017","type":"conference","citation":{"ama":"Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: Academy of Management Proceedings. ; 2017:15119.","apa":"Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team performance. 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Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","chicago":"Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","ama":"Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","apa":"Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017.","short":"I. Garnefeld, E. Boehm, L. Feider, (2017)."},"type":"conference","year":"2017","language":[{"iso":"eng"}],"series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","_id":"5482","date_updated":"2022-01-06T07:01:56Z"},{"series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","type":"conference","citation":{"short":"C. Cramer, E. Boehm, A. Eggert, (2017).","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.","apa":"Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?","ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","mla":"Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }"},"year":"2017","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:56Z","_id":"5483","department":[{"_id":"19"},{"_id":"180"}],"author":[{"full_name":"Cramer, C","first_name":"C","last_name":"Cramer"},{"last_name":"Boehm","first_name":"E","full_name":"Boehm, E"},{"last_name":"Eggert","first_name":"A","full_name":"Eggert, A"}],"date_created":"2018-11-12T10:24:01Z","status":"public","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","user_id":"57352"},{"date_created":"2017-12-15T11:24:00Z","project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A3","_id":"7"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"status":"public","has_accepted_license":"1","department":[{"_id":"205"},{"_id":"179"}],"file_date_updated":"2018-11-06T15:27:20Z","publisher":"Universität Paderborn","author":[{"first_name":"Oktay","full_name":"Sürücü, Oktay","last_name":"Sürücü"},{"id":"26032","last_name":"Mir Djawadi","full_name":"Mir Djawadi, Behnud","orcid":"0000-0002-6271-5912","first_name":"Behnud"},{"first_name":"Sonja","full_name":"Brangewitz, Sonja","last_name":"Brangewitz"}],"file":[{"file_name":"SSRN-id2959997.pdf","date_created":"2018-11-06T15:27:20Z","access_level":"closed","file_size":260633,"creator":"bhoyer","file_id":"5386","date_updated":"2018-11-06T15:27:20Z","content_type":"application/pdf","success":1,"relation":"main_file"}],"ddc":["330"],"title":"Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries","user_id":"477","year":"2017","citation":{"chicago":"Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017.","apa":"Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn.","ama":"Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn; 2017.","mla":"Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017.","bibtex":"@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }","short":"O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.","ieee":"O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017."},"type":"report","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:50:44Z","_id":"1057"},{"type":"journal_article","citation":{"ieee":"B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism, vol. 2, no. 4, pp. 259-271(13), 2017.","short":"B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).","bibtex":"@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={10.3727/216929717X15046207899410}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }","mla":"Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.","chicago":"Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.","apa":"Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410","ama":"Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism. 2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410"},"year":"2017","page":"259-271(13)","intvolume":" 2","_id":"1062","issue":"4","file":[{"file_size":79285,"creator":"bhoyer","file_id":"5771","content_type":"application/pdf","date_updated":"2018-11-21T09:43:33Z","relation":"main_file","file_name":"frick_gergaud_matic_gat_2017.pdf","date_created":"2018-11-21T09:43:33Z","access_level":"closed"}],"publisher":"Cognizant Communication Corporation","author":[{"first_name":"Bernd","full_name":"Frick, Bernd","last_name":"Frick"},{"full_name":"Gergaud, Olivier","first_name":"Olivier","last_name":"Gergaud"},{"last_name":"Winter","full_name":"Winter, Petra","first_name":"Petra"}],"file_date_updated":"2018-11-21T09:43:33Z","publication":"Gastronomy and Tourism","status":"public","has_accepted_license":"1","date_created":"2017-12-18T08:17:35Z","volume":2,"user_id":"477","ddc":["330"],"language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:50:48Z","doi":"10.3727/216929717X15046207899410","department":[{"_id":"183"}],"project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"title":"The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry"},{"abstract":[{"text":"Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. ","lang":"eng"}],"user_id":"14052","ddc":["000"],"file":[{"file_id":"5232","creator":"feldi","file_size":485333,"relation":"main_file","success":1,"content_type":"application/pdf","date_updated":"2018-10-31T17:02:07Z","date_created":"2018-10-31T17:02:07Z","file_name":"TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf","access_level":"closed"}],"author":[{"id":"3952","last_name":"John","full_name":"John, Thomas","first_name":"Thomas"},{"id":"14052","last_name":"Feldotto","full_name":"Feldotto, Matthias","orcid":"0000-0003-1348-6516","first_name":"Matthias"},{"full_name":"Hemsen, Paul","first_name":"Paul","id":"22546","last_name":"Hemsen"},{"first_name":"Katrin","full_name":"Klingsieck, Katrin","last_name":"Klingsieck"},{"full_name":"Kundisch, Dennis","first_name":"Dennis","id":"21117","last_name":"Kundisch"},{"last_name":"Langendorf","first_name":"Mike","full_name":"Langendorf, Mike"}],"file_date_updated":"2018-10-31T17:02:07Z","publication":"Proceedings of the 25th European Conference on Information Systems (ECIS)","has_accepted_license":"1","status":"public","date_created":"2018-01-05T08:39:41Z","_id":"1095","main_file_link":[{"open_access":"1","url":"https://aisel.aisnet.org/ecis2017_rip/46"}],"year":"2017","type":"conference","citation":{"ieee":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","short":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","bibtex":"@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }","mla":"John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79.","ama":"John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. In: Proceedings of the 25th European Conference on Information Systems (ECIS). ; 2017:2970-2979.","apa":"John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979).","chicago":"John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In Proceedings of the 25th European Conference on Information Systems (ECIS), 2970–79, 2017."},"page":"2970-2979","title":"Towards a Lean Approach for Gamifying Education","department":[{"_id":"63"},{"_id":"541"},{"_id":"178"},{"_id":"185"}],"date_updated":"2022-01-06T06:50:53Z","oa":"1","language":[{"iso":"eng"}]},{"publication":"2017 AMA Winter Academic Conference, Orlando, FL","department":[{"_id":"785"}],"author":[{"last_name":"Garnefeld","full_name":"Garnefeld, I.","first_name":"I."},{"first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","last_name":"Böhm","id":"3043"},{"last_name":"Feider","full_name":"Feider, L.","first_name":"L."}],"publication_status":"published","date_created":"2023-08-25T08:53:58Z","status":"public","title":"Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)","user_id":"49063","type":"conference","citation":{"short":"I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ieee":"I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ama":"Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.","apa":"Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","bibtex":"@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, year={2017} }","mla":"Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic Conference, Orlando, FL, 2017."},"year":"2017","language":[{"iso":"eng"}],"conference":{"location":"Orlando, FL","name":"2017 AMA Winter Academic Conference"},"_id":"46679","date_updated":"2023-08-25T10:06:35Z"},{"type":"conference","year":"2017","citation":{"ama":"Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.","apa":"Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.","chicago":"Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","mla":"Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }","short":"C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017."},"language":[{"iso":"eng"}],"conference":{"location":"Orlando, FL","name":"2017 AMA Winter Academic Conference"},"date_updated":"2023-08-25T10:06:14Z","_id":"46680","publication_status":"published","date_created":"2023-08-25T08:55:01Z","status":"public","department":[{"_id":"785"}],"publication":"2017 AMA Winter Academic Conference, Orlando, FL","author":[{"first_name":"C.","full_name":"Cramer, C.","last_name":"Cramer"},{"first_name":"Eva","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","last_name":"Böhm","id":"3043"},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."}],"title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","user_id":"49063"},{"title":"Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action","publication_identifier":{"issn":["0019-8501"]},"publication_status":"published","department":[{"_id":"785"}],"doi":"10.1016/j.indmarman.2017.06.015","date_updated":"2023-09-01T10:17:45Z","language":[{"iso":"eng"}],"user_id":"49063","volume":66,"status":"public","date_created":"2023-08-22T13:27:16Z","author":[{"last_name":"Terho","full_name":"Terho, Harri","first_name":"Harri"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Ulaga, Wolfgang","first_name":"Wolfgang","last_name":"Ulaga"},{"first_name":"Alexander","full_name":"Haas, Alexander","last_name":"Haas"},{"id":"3043","last_name":"Böhm","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","first_name":"Eva"}],"publisher":"Elsevier BV","publication":"Industrial Marketing Management","keyword":["Marketing"],"intvolume":" 66","_id":"46638","citation":{"ieee":"H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.","short":"H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55.","bibtex":"@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={10.1016/j.indmarman.2017.06.015}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }","mla":"Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.","ama":"Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015","apa":"Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015","chicago":"Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management 66 (2017): 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015."},"year":"2017","type":"journal_article","page":"42-55"},{"volume":28,"status":"public","date_created":"2023-08-22T13:29:54Z","author":[{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"last_name":"Böhm","id":"3043","first_name":"Eva","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012"},{"last_name":"Cramer","first_name":"Christina","full_name":"Cramer, Christina"}],"publisher":"Emerald","publication":"Journal of Service Management","keyword":["Strategy and Management","Tourism","Leisure and Hospitality Management","Business","Management and Accounting (miscellaneous)"],"user_id":"49063","abstract":[{"text":"\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n","lang":"eng"}],"year":"2017","type":"journal_article","citation":{"bibtex":"@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }","mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.","ama":"Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306","apa":"Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306","chicago":"Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.","ieee":"A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.","short":"A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498."},"page":"476-498","issue":"3","intvolume":" 28","_id":"46639","publication_identifier":{"issn":["1757-5818"]},"publication_status":"published","department":[{"_id":"785"}],"title":"Business service outsourcing in manufacturing firms: an event study","language":[{"iso":"eng"}],"doi":"10.1108/josm-11-2016-0306","date_updated":"2023-09-01T10:18:20Z"},{"publisher":"Klett Verlag","department":[{"_id":"178"},{"_id":"185"}],"editor":[{"last_name":"Riach","first_name":"John","full_name":"Riach, John"},{"last_name":"Morbitzer","full_name":"Morbitzer, Andreas","first_name":"Andreas"},{"last_name":"Koeberer","full_name":"Koeberer, Markus","first_name":"Markus"}],"publication_status":"published","status":"public","date_created":"2018-10-26T10:33:54Z","title":"Pick and Place. 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Steiner, A. Eggert, W. Ulaga, and K. Backhaus, “Do customized service packages impede value capture in industrial markets?,” Journal of the Academy of marketing Science, no. 2, pp. 151--165, 2016.","short":"M. Steiner, A. Eggert, W. Ulaga, K. 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Journal of Strategic Contracting and Negotiation. 2016;(1-2):128--149.","chicago":"Boehm, Eva, Christof Backhaus, Andreas Eggert, and Tim Cummins. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2 (2016): 128--149.","mla":"Boehm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2, 2016, pp. 128--149.","bibtex":"@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2}, journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149} }"},"type":"journal_article","date_updated":"2022-01-06T07:01:27Z","_id":"4842","issue":"1-2"},{"date_created":"2018-10-25T08:27:48Z","status":"public","department":[{"_id":"180"}],"publication":"International Journal of Research in Marketing","author":[{"last_name":"Steiner","first_name":"Michael","full_name":"Steiner, Michael"},{"last_name":"Wiegand","first_name":"Nico","full_name":"Wiegand, Nico"},{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"full_name":"Backhaus, Klaus","first_name":"Klaus","last_name":"Backhaus"}],"title":"Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations","user_id":"57352","page":"276--296","type":"journal_article","citation":{"ieee":"M. Steiner, N. Wiegand, A. Eggert, and K. Backhaus, “Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations,” International Journal of Research in Marketing, no. 2, pp. 276--296, 2016.","short":"M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of Research in Marketing (2016) 276--296.","mla":"Steiner, Michael, et al. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2, 2016, pp. 276--296.","bibtex":"@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations}, number={2}, journal={International Journal of Research in Marketing}, author={Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016}, pages={276--296} }","apa":"Steiner, M., Wiegand, N., Eggert, A., & Backhaus, K. (2016). Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing, (2), 276--296.","ama":"Steiner M, Wiegand N, Eggert A, Backhaus K. Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing. 2016;(2):276--296.","chicago":"Steiner, Michael, Nico Wiegand, Andreas Eggert, and Klaus Backhaus. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2 (2016): 276--296."},"year":"2016","issue":"2","date_updated":"2022-01-06T07:01:27Z","_id":"4843"},{"status":"public","date_created":"2018-10-25T08:49:39Z","author":[{"first_name":"Stephan M","full_name":"Wagner, Stephan M","last_name":"Wagner"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"}],"publication":"Industrial Marketing Management","department":[{"_id":"180"}],"user_id":"57352","title":"Co-management of purchasing and marketing: Why, when and how?","citation":{"apa":"Wagner, S. M., & Eggert, A. (2016). Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management, 27--36.","ama":"Wagner SM, Eggert A. Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management. 2016:27--36.","chicago":"Wagner, Stephan M, and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, 27--36.","mla":"Wagner, Stephan M., and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, pp. 27--36.","bibtex":"@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing: Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner, Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }","short":"S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36.","ieee":"S. M. Wagner and A. Eggert, “Co-management of purchasing and marketing: Why, when and how?,” Industrial Marketing Management, pp. 27--36, 2016."},"year":"2016","type":"journal_article","page":"27--36","_id":"4845","date_updated":"2022-01-06T07:01:27Z"},{"department":[{"_id":"178"},{"_id":"179"}],"publication":"Personnel Quarterly Vol. 4","author":[{"first_name":"René","full_name":"Fahr, René","last_name":"Fahr"}],"date_created":"2018-10-26T06:44:26Z","status":"public","user_id":"69384","title":"Verantwortung macht Sinn: Corporate Social Responsibility","citation":{"short":"R. Fahr, Personnel Quarterly Vol. 4 (2016).","ieee":"R. Fahr, “Verantwortung macht Sinn: Corporate Social Responsibility,” Personnel Quarterly Vol. 4, 2016.","ama":"Fahr R. Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol 4. 2016.","apa":"Fahr, R. (2016). Verantwortung macht Sinn: Corporate Social Responsibility. 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In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers.","lang":"eng"}],"article_type":"original","user_id":"37741","page":"2424--2431","type":"journal_article","citation":{"mla":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.","bibtex":"@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }","chicago":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research 69, no. 7 (2016): 2424--2431.","ama":"Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of business Research. 2016;69(7):2424--2431.","apa":"Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of Business Research, 69(7), 2424--2431.","ieee":"S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.,” Journal of business Research, vol. 69, no. 7, pp. 2424--2431, 2016.","short":"S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431."},"year":"2016","_id":"4951","intvolume":" 69","issue":"7"},{"date_updated":"2022-01-06T07:01:31Z","_id":"4967","page":"58--72","citation":{"ieee":"M. Born, A. Akkerman, and K. Thommes, “Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization,” Social science research, pp. 58--72, 2016.","short":"M. Born, A. Akkerman, K. Thommes, Social Science Research (2016) 58--72.","bibtex":"@article{Born_Akkerman_Thommes_2016, title={Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization}, journal={Social science research}, author={Born, Marieke and Akkerman, Agnes and Thommes, Kirsten}, year={2016}, pages={58--72} }","mla":"Born, Marieke, et al. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, pp. 58--72.","chicago":"Born, Marieke, Agnes Akkerman, and Kirsten Thommes. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, 58--72.","apa":"Born, M., Akkerman, A., & Thommes, K. (2016). Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social Science Research, 58--72.","ama":"Born M, Akkerman A, Thommes K. Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social science research. 2016:58--72."},"type":"journal_article","year":"2016","title":"Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization","user_id":"69384","date_created":"2018-10-29T08:40:21Z","status":"public","department":[{"_id":"178"},{"_id":"184"}],"publication":"Social science research","author":[{"last_name":"Born","full_name":"Born, Marieke","first_name":"Marieke"},{"last_name":"Akkerman","full_name":"Akkerman, Agnes","first_name":"Agnes"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}]},{"issue":"1","date_updated":"2022-01-06T07:01:33Z","_id":"4988","year":"2016","type":"conference","citation":{"ieee":"K. Thommes and S. Oertel, “Elements of Organizational Identity and the Role of a Firm’s History,” in Academy of Management Proceedings, 2016, no. 1, p. 13754.","short":"K. Thommes, S. Oertel, in: Academy of Management Proceedings, 2016, p. 13754.","bibtex":"@inproceedings{Thommes_Oertel_2016, title={Elements of Organizational Identity and the Role of a Firm’s History}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten and Oertel, Simon}, year={2016}, pages={13754} }","mla":"Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” Academy of Management Proceedings, no. 1, 2016, p. 13754.","ama":"Thommes K, Oertel S. Elements of Organizational Identity and the Role of a Firm’s History. In: Academy of Management Proceedings. ; 2016:13754.","apa":"Thommes, K., & Oertel, S. (2016). Elements of Organizational Identity and the Role of a Firm’s History. In Academy of Management Proceedings (p. 13754).","chicago":"Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” In Academy of Management Proceedings, 13754, 2016."},"page":"13754","title":"Elements of Organizational Identity and the Role of a Firm’s History","user_id":"69384","status":"public","date_created":"2018-10-29T10:50:37Z","author":[{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"},{"last_name":"Oertel","first_name":"Simon","full_name":"Oertel, Simon"}],"publication":"Academy of Management Proceedings","department":[{"_id":"178"},{"_id":"184"}]},{"publication":"Academy of Management Proceedings","department":[{"_id":"178"},{"_id":"184"}],"author":[{"last_name":"Thommes","id":"72497","first_name":"Kirsten","full_name":"Thommes, Kirsten"}],"date_created":"2018-10-29T10:51:33Z","status":"public","title":"Entrepreneurial activity-The impact of childhood","user_id":"69384","page":"13740","year":"2016","citation":{"mla":"Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” Academy of Management Proceedings, no. 1, 2016, p. 13740.","bibtex":"@inproceedings{Thommes_2016, title={Entrepreneurial activity-The impact of childhood}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten}, year={2016}, pages={13740} }","chicago":"Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” In Academy of Management Proceedings, 13740, 2016.","apa":"Thommes, K. (2016). Entrepreneurial activity-The impact of childhood. In Academy of Management Proceedings (p. 13740).","ama":"Thommes K. Entrepreneurial activity-The impact of childhood. In: Academy of Management Proceedings. ; 2016:13740.","ieee":"K. Thommes, “Entrepreneurial activity-The impact of childhood,” in Academy of Management Proceedings, 2016, no. 1, p. 13740.","short":"K. Thommes, in: Academy of Management Proceedings, 2016, p. 13740."},"type":"conference","_id":"4989","date_updated":"2022-01-06T07:01:33Z","issue":"1"},{"issue":"1","date_updated":"2022-01-06T07:03:37Z","_id":"7419","intvolume":" 44","page":"88-107","year":"2016","type":"journal_article","citation":{"chicago":"Steinhoff, Lena, and Robert W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science 44, no. 1 (2016): 88–107.","ama":"Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science. 2016;44(1):88-107.","apa":"Steinhoff, L., & Palmatier, R. W. (2016). Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science, 44(1), 88–107.","bibtex":"@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects}, volume={44}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Palmatier, Robert W.}, year={2016}, pages={88–107} }","mla":"Steinhoff, Lena, and Robert W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science, vol. 44, no. 1, 2016, pp. 88–107.","short":"L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 44 (2016) 88–107.","ieee":"L. Steinhoff and R. W. 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