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New York City, USA.","chicago":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.","mla":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers in Service Conference, 2017.","bibtex":"@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }"},"year":"2017","user_id":"37741","title":"How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.","date_created":"2018-07-11T07:38:23Z","status":"public","publication":"Proceedings of the 2017 Frontiers in Service Conference","department":[{"_id":"181"}],"author":[{"first_name":"Julia","full_name":"Rötzmeier-Keuper, Julia","last_name":"Rötzmeier-Keuper","id":"24869"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","id":"36392","last_name":"Wünderlich"}]},{"department":[{"_id":"77"},{"_id":"355"},{"_id":"179"}],"editor":[{"first_name":"Thomas Prinz","full_name":"Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz","last_name":"Marcelo De Barros, Janusz Klink,Tadeus Uhl"}],"project":[{"name":"SFB 901","_id":"1"},{"_id":"10","name":"SFB 901 - Subprojekt B2"},{"name":"SFB 901 - Subproject B3","_id":"11"},{"_id":"12","name":"SFB 901 - Subproject B4"},{"_id":"8","name":"SFB 901 - Subproject A4"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Project Area B","_id":"3"}],"title":"Certification Matters for Service Markets","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:51:02Z","author":[{"full_name":"Jakobs, Marie-Christine","first_name":"Marie-Christine","last_name":"Jakobs"},{"last_name":"Krämer","full_name":"Krämer, Julia","first_name":"Julia"},{"id":"10311","last_name":"van Straaten","full_name":"van Straaten, Dirk","first_name":"Dirk"},{"orcid":"0000-0001-5859-2457","full_name":"Lettmann, Theodor","first_name":"Theodor","id":"315","last_name":"Lettmann"}],"publication":"The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)","file_date_updated":"2018-03-21T13:04:12Z","file":[{"file_name":"115-JakobsKraemerVanStraatenLettmann2017.pdf","date_created":"2018-03-21T13:04:12Z","access_level":"closed","file_id":"1564","creator":"florida","file_size":133531,"success":1,"relation":"main_file","content_type":"application/pdf","date_updated":"2018-03-21T13:04:12Z"}],"has_accepted_license":"1","status":"public","date_created":"2017-10-17T12:41:14Z","abstract":[{"lang":"eng","text":"Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective."}],"ddc":["040"],"user_id":"477","type":"conference","year":"2017","citation":{"bibtex":"@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }","mla":"Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12.","chicago":"Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.","apa":"Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12).","ama":"Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.","ieee":"M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.","short":"M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12."},"page":"7-12","_id":"115"},{"publication":"Controlling für kleine und mittlere Unternehmen","publisher":"De Gruyter","author":[{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"date_created":"2021-02-03T07:47:04Z","status":"public","user_id":"49071","page":"367-392","citation":{"apa":"Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. https://doi.org/10.1515/9783110517163-015","ama":"Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015","chicago":"Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92. Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.","bibtex":"@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }","mla":"Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015.","short":"K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.","ieee":"K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392."},"type":"book_chapter","year":"2017","_id":"21130","department":[{"_id":"178"}],"edition":"2","publication_identifier":{"isbn":["9783110517163"]},"publication_status":"published","editor":[{"last_name":"Müller","full_name":"Müller, David","first_name":"David"}],"place":"Berlin, Boston","title":"Managementpraktiken in KMU","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:54:46Z","doi":"10.1515/9783110517163-015"},{"date_updated":"2022-01-06T06:54:27Z","_id":"20493","conference":{"name":"Academy of Management Annual Meeting ","start_date":"2017-08-04","location":"Atlanta, USA","end_date":"2017-08-08"},"language":[{"iso":"eng"}],"year":"2017","citation":{"short":"B.P. Krebs, in: 2017.","ieee":"B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.","ama":"Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect. . In: ; 2017.","apa":"Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect. . 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","status":"public","date_created":"2020-11-24T12:03:17Z","author":[{"last_name":"Krebs","first_name":"Benjamin Philipp","full_name":"Krebs, Benjamin Philipp"}],"department":[{"_id":"178"}]},{"ddc":["040"],"title":"The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field","user_id":"477","has_accepted_license":"1","status":"public","project":[{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"date_created":"2018-10-12T06:31:07Z","publisher":"Universität Paderborn","author":[{"last_name":"Rose","full_name":"Rose, Anica","first_name":"Anica"}],"department":[{"_id":"183"}],"file_date_updated":"2018-10-12T06:28:46Z","file":[{"file_size":1907117,"creator":"florida","file_id":"4675","date_updated":"2018-10-12T06:28:46Z","content_type":"application/pdf","relation":"main_file","file_name":"Dissertation_Anica Rose.pdf","date_created":"2018-10-12T06:28:46Z","access_level":"closed"}],"_id":"4674","date_updated":"2022-01-06T07:01:18Z","type":"dissertation","year":"2017","citation":{"short":"A. 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Cramer, Journal of Service Management (2017) 476--498."},"page":"476--498","date_updated":"2022-01-06T07:01:26Z","_id":"4838","issue":"3"},{"author":[{"last_name":"Boehm","full_name":"Boehm, Eva","first_name":"Eva"},{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"last_name":"Thiesbrummel","full_name":"Thiesbrummel, Christoph","first_name":"Christoph"}],"department":[{"_id":"180"}],"publication":"Industrial Marketing Management","status":"public","date_created":"2018-10-25T08:18:08Z","user_id":"57352","title":"Service transition: A viable option for manufacturing companies with deteriorating financial performance?","type":"journal_article","year":"2017","citation":{"short":"E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.","ieee":"E. Boehm, A. Eggert, and C. 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Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2","apa":"Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.","mla":"Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2.","bibtex":"@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }","short":"S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.","ieee":"S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. 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Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}],"article_type":"original","user_id":"37741","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","language":[{"iso":"eng"}],"page":"181--188","year":"2017","type":"journal_article","citation":{"ieee":"F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.","short":"F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? 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Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1","ama":"Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1."},"year":"2017","type":"book_chapter","page":"3-34","user_id":"57352","title":"Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen","place":"Wiesbaden","status":"public","date_created":"2018-10-26T09:58:46Z","publication_status":"published","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"author":[{"full_name":"Helm, Sabrina","first_name":"Sabrina","last_name":"Helm"},{"full_name":"Günter, Bernd","first_name":"Bernd","last_name":"Günter"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"}],"publisher":"Springer Fachmedien Wiesbaden","publication":"Kundenwert","department":[{"_id":"178"},{"_id":"180"}]},{"language":[{"iso":"eng"}],"type":"journal_article","citation":{"short":"F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","ieee":"F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.","chicago":"Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.","ama":"Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188.","apa":"Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }"},"year":"2017","page":"181--188","issue":"79","_id":"4947","date_updated":"2022-01-06T07:01:30Z","status":"public","date_created":"2018-10-26T10:11:34Z","publication_status":"published","author":[{"full_name":"Wangenheim, Florian v","first_name":"Florian v","last_name":"Wangenheim"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"},{"last_name":"Schumann","full_name":"Schumann, Jan H","first_name":"Jan H"}],"publisher":"Elsevier","publication":"Journal of Business Research","department":[{"_id":"178"},{"_id":"181"}],"keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"user_id":"37741","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","article_type":"original","abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}]},{"title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers","user_id":"37741","article_type":"original","abstract":[{"lang":"eng","text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic."}],"publication_status":"published","status":"public","date_created":"2018-10-26T10:15:22Z","publisher":"Elsevier","author":[{"full_name":"Larivière, Bart","first_name":"Bart","last_name":"Larivière"},{"first_name":"David","full_name":"Bowen, David","last_name":"Bowen"},{"full_name":"Andreassen, Tor W","first_name":"Tor W","last_name":"Andreassen"},{"full_name":"Kunz, Werner","first_name":"Werner","last_name":"Kunz"},{"first_name":"Nancy J","full_name":"Sirianni, Nancy J","last_name":"Sirianni"},{"last_name":"Voss","full_name":"Voss, Chris","first_name":"Chris"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"last_name":"De Keyser","first_name":"Arne","full_name":"De Keyser, Arne"}],"department":[{"_id":"178"},{"_id":"181"}],"keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"publication":"Journal of Business Research","issue":"79","_id":"4949","date_updated":"2022-01-06T07:01:30Z","citation":{"chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.","apa":"Larivière, B., Bowen, D., Andreassen, T. 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Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017.","short":"N. Wünderlich, S. 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Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979."},"abstract":[{"text":"Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. 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Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498.","ieee":"A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.","chicago":"Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.","apa":"Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306","ama":"Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306","mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.","bibtex":"@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }"},"_id":"46639","intvolume":" 28","issue":"3","keyword":["Strategy and Management","Tourism","Leisure and Hospitality Management","Business","Management and Accounting (miscellaneous)"],"publication":"Journal of Service Management","publisher":"Emerald","author":[{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","last_name":"Böhm","id":"3043"},{"last_name":"Cramer","full_name":"Cramer, Christina","first_name":"Christina"}],"date_created":"2023-08-22T13:29:54Z","status":"public","volume":28,"abstract":[{"text":"\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n","lang":"eng"}],"user_id":"49063"},{"title":"Pick and Place. 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Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and Pritha Gupta, “Pairwise versus Pointwise Ranking: A Case Study,” Schedae Informaticae, vol. 25, 2016.","short":"V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae Informaticae 25 (2016).","mla":"Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, 2016, doi:10.4467/20838476si.16.006.6187.","bibtex":"@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187}, journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }","ama":"Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta Pritha . Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae. 2016;25. doi:10.4467/20838476si.16.006.6187","apa":"Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., & Gupta, Pritha . (2016). Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae, 25. https://doi.org/10.4467/20838476si.16.006.6187","chicago":"Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd Frick, and Pritha Gupta. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae 25 (2016). https://doi.org/10.4467/20838476si.16.006.6187."}},{"title":"Reflections on Context in Service Research.","department":[{"_id":"181"}],"publication_status":"published","date_updated":"2022-01-06T07:02:36Z","language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to examine the nature of context and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n– This is a conceptual paper based on exploring existing research and theory related to context in service research. \r\n\r\nFindings\r\n– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use)."}],"article_type":"original","user_id":"37741","publication":"Journal of Service Management","keyword":["Research","Service theory"],"author":[{"last_name":"Voss","first_name":"Chris","full_name":"Voss, Chris"},{"first_name":"Helen","full_name":"Perks, Helen","last_name":"Perks"},{"first_name":"Rui","full_name":"Sousa, Rui","last_name":"Sousa"},{"full_name":"Witell, Lars","first_name":"Lars","last_name":"Witell"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"}],"publisher":"Emerald Group Publishing Limited","date_created":"2018-11-15T11:19:00Z","status":"public","volume":27,"intvolume":" 27","_id":"5700","issue":"1","page":"30-36","year":"2016","citation":{"ieee":"C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” Journal of Service Management, vol. 27, no. 1, pp. 30–36, 2016.","short":"C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.","bibtex":"@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }","mla":"Voss, Chris, et al. “Reflections on Context in Service Research.” Journal of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36.","apa":"Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections on Context in Service Research. Journal of Service Management, 27(1), 30–36.","ama":"Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. Journal of Service Management. 2016;27(1):30-36.","chicago":"Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” Journal of Service Management 27, no. 1 (2016): 30–36."},"type":"journal_article"},{"related_material":{"link":[{"relation":"research_paper","url":"https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0163783"}]},"user_id":"61720","title":"\"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study\" ","date_created":"2018-11-21T10:03:57Z","status":"public","publication_status":"published","department":[{"_id":"178"},{"_id":"237"}],"publication":"\"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study\" ","publisher":"PLoS ONE","author":[{"last_name":"Li","first_name":"Xinyu","full_name":"Li, Xinyu"},{"last_name":"Peeters","first_name":"Ronald","full_name":"Peeters, Ronald"}],"_id":"5775","date_updated":"2022-01-06T07:02:40Z","language":[{"iso":"eng"}],"type":"journal_article","year":"2016","citation":{"bibtex":"@article{Li_Peeters_2016, title={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, journal={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, publisher={PLoS ONE}, author={Li, Xinyu and Peeters, Ronald}, year={2016} }","mla":"Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , PLoS ONE, 2016.","apa":"Li, X., & Peeters, R. (2016). “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” .","ama":"Li X, Peeters R. “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . 2016.","chicago":"Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016.","ieee":"X. Li and R. Peeters, “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ ,” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016.","short":"X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” (2016)."}},{"issue":"2","date_updated":"2022-01-06T07:01:26Z","_id":"4839","type":"journal_article","year":"2016","citation":{"short":"M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing Science (2016) 151--165.","ieee":"M. Steiner, A. Eggert, W. Ulaga, and K. Backhaus, “Do customized service packages impede value capture in industrial markets?,” Journal of the Academy of marketing Science, no. 2, pp. 151--165, 2016.","apa":"Steiner, M., Eggert, A., Ulaga, W., & Backhaus, K. (2016). Do customized service packages impede value capture in industrial markets? Journal of the Academy of Marketing Science, (2), 151--165.","ama":"Steiner M, Eggert A, Ulaga W, Backhaus K. Do customized service packages impede value capture in industrial markets? Journal of the Academy of marketing Science. 2016;(2):151--165.","chicago":"Steiner, Michael, Andreas Eggert, Wolfgang Ulaga, and Klaus Backhaus. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2 (2016): 151--165.","mla":"Steiner, Michael, et al. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2, 2016, pp. 151--165.","bibtex":"@article{Steiner_Eggert_Ulaga_Backhaus_2016, title={Do customized service packages impede value capture in industrial markets?}, number={2}, journal={Journal of the Academy of marketing Science}, author={Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus}, year={2016}, pages={151--165} }"},"page":"151--165","user_id":"57352","title":"Do customized service packages impede value capture in industrial markets?","status":"public","date_created":"2018-10-25T08:16:41Z","author":[{"full_name":"Steiner, Michael","first_name":"Michael","last_name":"Steiner"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"last_name":"Ulaga","first_name":"Wolfgang","full_name":"Ulaga, Wolfgang"},{"first_name":"Klaus","full_name":"Backhaus, Klaus","last_name":"Backhaus"}],"department":[{"_id":"180"}],"publication":"Journal of the Academy of marketing Science"},{"_id":"4842","date_updated":"2022-01-06T07:01:27Z","issue":"1-2","page":"128--149","citation":{"apa":"Boehm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation, (1–2), 128--149.","ama":"Boehm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation. 2016;(1-2):128--149.","chicago":"Boehm, Eva, Christof Backhaus, Andreas Eggert, and Tim Cummins. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2 (2016): 128--149.","mla":"Boehm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2, 2016, pp. 128--149.","bibtex":"@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2}, journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149} }","short":"E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting and Negotiation (2016) 128--149.","ieee":"E. Boehm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective,” Journal of Strategic Contracting and Negotiation, no. 1–2, pp. 128--149, 2016."},"type":"journal_article","year":"2016","title":"Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective","user_id":"57352","publication":"Journal of Strategic Contracting and Negotiation","department":[{"_id":"180"}],"author":[{"last_name":"Boehm","full_name":"Boehm, Eva","first_name":"Eva"},{"full_name":"Backhaus, Christof","first_name":"Christof","last_name":"Backhaus"},{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"last_name":"Cummins","full_name":"Cummins, Tim","first_name":"Tim"}],"date_created":"2018-10-25T08:22:29Z","status":"public"},{"year":"2016","type":"journal_article","citation":{"apa":"Steiner, M., Wiegand, N., Eggert, A., & Backhaus, K. (2016). Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing, (2), 276--296.","ama":"Steiner M, Wiegand N, Eggert A, Backhaus K. Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing. 2016;(2):276--296.","chicago":"Steiner, Michael, Nico Wiegand, Andreas Eggert, and Klaus Backhaus. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2 (2016): 276--296.","bibtex":"@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations}, number={2}, journal={International Journal of Research in Marketing}, author={Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016}, pages={276--296} }","mla":"Steiner, Michael, et al. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2, 2016, pp. 276--296.","short":"M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of Research in Marketing (2016) 276--296.","ieee":"M. Steiner, N. Wiegand, A. Eggert, and K. Backhaus, “Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations,” International Journal of Research in Marketing, no. 2, pp. 276--296, 2016."},"page":"276--296","_id":"4843","date_updated":"2022-01-06T07:01:27Z","issue":"2","author":[{"last_name":"Steiner","full_name":"Steiner, Michael","first_name":"Michael"},{"last_name":"Wiegand","first_name":"Nico","full_name":"Wiegand, Nico"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Backhaus, Klaus","first_name":"Klaus","last_name":"Backhaus"}],"department":[{"_id":"180"}],"publication":"International Journal of Research in Marketing","status":"public","date_created":"2018-10-25T08:27:48Z","title":"Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations","user_id":"57352"},{"title":"Co-management of purchasing and marketing: Why, when and how?","user_id":"57352","author":[{"first_name":"Stephan M","full_name":"Wagner, Stephan M","last_name":"Wagner"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"}],"department":[{"_id":"180"}],"publication":"Industrial Marketing Management","status":"public","date_created":"2018-10-25T08:49:39Z","date_updated":"2022-01-06T07:01:27Z","_id":"4845","year":"2016","citation":{"ieee":"S. M. Wagner and A. Eggert, “Co-management of purchasing and marketing: Why, when and how?,” Industrial Marketing Management, pp. 27--36, 2016.","short":"S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36.","bibtex":"@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing: Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner, Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }","mla":"Wagner, Stephan M., and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, pp. 27--36.","chicago":"Wagner, Stephan M, and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, 27--36.","ama":"Wagner SM, Eggert A. Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management. 2016:27--36.","apa":"Wagner, S. M., & Eggert, A. (2016). Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management, 27--36."},"type":"journal_article","page":"27--36"},{"status":"public","date_created":"2018-10-26T06:44:26Z","author":[{"first_name":"René","full_name":"Fahr, René","last_name":"Fahr"}],"department":[{"_id":"178"},{"_id":"179"}],"publication":"Personnel Quarterly Vol. 4","title":"Verantwortung macht Sinn: Corporate Social Responsibility","user_id":"69384","citation":{"chicago":"Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.","apa":"Fahr, R. (2016). Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol. 4.","ama":"Fahr R. Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol 4. 2016.","mla":"Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.","bibtex":"@article{Fahr_2016, title={Verantwortung macht Sinn: Corporate Social Responsibility}, journal={Personnel Quarterly Vol. 4}, author={Fahr, René}, year={2016} }","short":"R. Fahr, Personnel Quarterly Vol. 4 (2016).","ieee":"R. Fahr, “Verantwortung macht Sinn: Corporate Social Responsibility,” Personnel Quarterly Vol. 4, 2016."},"year":"2016","type":"journal_article","date_updated":"2022-01-06T07:01:28Z","_id":"4870"},{"author":[{"first_name":"Stefanie","full_name":"Paluch, Stefanie","last_name":"Paluch"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"}],"publisher":"Elsevier","keyword":["Risk perception","Technology-based service innovations","Business-to-business context","Interview study","Risk categories","Smart service"],"publication":"Journal of business Research","volume":69,"status":"public","date_created":"2018-10-26T10:20:07Z","article_type":"original","abstract":[{"text":"Despite the rapid growth and potential of technology-based services, managers' greatest challenges are gaining customer acceptance and increasing usage of these new innovative services. In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers.","lang":"eng"}],"user_id":"37741","type":"journal_article","citation":{"chicago":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research 69, no. 7 (2016): 2424--2431.","apa":"Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of Business Research, 69(7), 2424--2431.","ama":"Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of business Research. 2016;69(7):2424--2431.","bibtex":"@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }","mla":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.","short":"S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.","ieee":"S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.,” Journal of business Research, vol. 69, no. 7, pp. 2424--2431, 2016."},"year":"2016","page":"2424--2431","intvolume":" 69","_id":"4951","issue":"7","department":[{"_id":"178"},{"_id":"181"}],"publication_status":"published","title":"Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:30Z"},{"_id":"4967","date_updated":"2022-01-06T07:01:31Z","page":"58--72","type":"journal_article","citation":{"apa":"Born, M., Akkerman, A., & Thommes, K. (2016). Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social Science Research, 58--72.","ama":"Born M, Akkerman A, Thommes K. Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social science research. 2016:58--72.","chicago":"Born, Marieke, Agnes Akkerman, and Kirsten Thommes. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, 58--72.","bibtex":"@article{Born_Akkerman_Thommes_2016, title={Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization}, journal={Social science research}, author={Born, Marieke and Akkerman, Agnes and Thommes, Kirsten}, year={2016}, pages={58--72} }","mla":"Born, Marieke, et al. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, pp. 58--72.","short":"M. Born, A. Akkerman, K. Thommes, Social Science Research (2016) 58--72.","ieee":"M. Born, A. Akkerman, and K. Thommes, “Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization,” Social science research, pp. 58--72, 2016."},"year":"2016","title":"Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization","user_id":"69384","publication":"Social science research","department":[{"_id":"178"},{"_id":"184"}],"author":[{"first_name":"Marieke","full_name":"Born, Marieke","last_name":"Born"},{"first_name":"Agnes","full_name":"Akkerman, Agnes","last_name":"Akkerman"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"date_created":"2018-10-29T08:40:21Z","status":"public"},{"author":[{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"},{"first_name":"Simon","full_name":"Oertel, Simon","last_name":"Oertel"}],"department":[{"_id":"178"},{"_id":"184"}],"publication":"Academy of Management Proceedings","status":"public","date_created":"2018-10-29T10:50:37Z","title":"Elements of Organizational Identity and the Role of a Firm’s History","user_id":"69384","year":"2016","citation":{"apa":"Thommes, K., & Oertel, S. 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Günther et al., 2nd ed., 2016.","apa":"Garnefeld, I., Böhm, E., & Feider, L. (2016). Retourenmanagement zur Steigerung des Kundenwerts. In B. Günther, S. Helm, & A. Eggert (Eds.), Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen (2nd ed.).","ama":"Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Günther B, Helm S, Eggert A, eds. Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen. 2nd ed. ; 2016.","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Retourenmanagement zur Steigerung des Kundenwerts.” In Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, edited by B. Günther, S. Helm, and A. Eggert, 2nd ed., 2016.","ieee":"I. Garnefeld, E. Böhm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed., B. Günther, S. Helm, and A. Eggert, Eds. 2016.","short":"I. Garnefeld, E. Böhm, L. Feider, in: B. Günther, S. Helm, A. Eggert (Eds.), Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed., 2016."},"type":"book_chapter","year":"2016","language":[{"iso":"ger"}],"_id":"46664","date_updated":"2023-08-25T10:07:53Z","department":[{"_id":"785"}],"publication":"Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen","author":[{"last_name":"Garnefeld","full_name":"Garnefeld, I.","first_name":"I."},{"id":"3043","last_name":"Böhm","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","first_name":"Eva"},{"first_name":"L.","full_name":"Feider, L.","last_name":"Feider"}],"edition":"2","publication_status":"published","editor":[{"first_name":"B.","full_name":"Günther, B.","last_name":"Günther"},{"last_name":"Helm","full_name":"Helm, S.","first_name":"S."},{"full_name":"Eggert, A.","first_name":"A.","last_name":"Eggert"}],"date_created":"2023-08-25T07:22:49Z","status":"public","title":"Retourenmanagement zur Steigerung des Kundenwerts","user_id":"49063"},{"status":"public","date_created":"2023-08-22T13:31:06Z","volume":60,"author":[{"orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","first_name":"Eva","id":"3043","last_name":"Böhm"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"last_name":"Thiesbrummel","first_name":"Christoph","full_name":"Thiesbrummel, Christoph"}],"publisher":"Elsevier BV","keyword":["Marketing"],"publication":"Industrial Marketing Management","user_id":"49063","type":"journal_article","year":"2016","citation":{"short":"E. Böhm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management 60 (2016) 101–111.","ieee":"E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, vol. 60, no. 1, pp. 101–111, 2016, doi: 10.1016/j.indmarman.2016.04.007.","chicago":"Böhm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management 60, no. 1 (2016): 101–11. https://doi.org/10.1016/j.indmarman.2016.04.007.","apa":"Böhm, E., Eggert, A., & Thiesbrummel, C. (2016). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 60(1), 101–111. https://doi.org/10.1016/j.indmarman.2016.04.007","ama":"Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? 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(2016). Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK. Journal of Business Economics, 7, 751--772.","ama":"Backes-Gellner U, Kluike M, Pull K, Schneider M, Teuber S. Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK. Journal of Business Economics. 2016;(7):751--772.","chicago":"Backes-Gellner, Uschi, Marlies Kluike, Kerstin Pull, Martin Schneider, and Silvia Teuber. “Human Resource Management and Radical Innovation: A Fuzzy-Set QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal of Business Economics, no. 7 (2016): 751--772.","mla":"Backes-Gellner, Uschi, et al. “Human Resource Management and Radical Innovation: A Fuzzy-Set QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal of Business Economics, no. 7, 2016, pp. 751--772.","bibtex":"@article{Backes-Gellner_Kluike_Pull_Schneider_Teuber_2016, title={Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK}, number={7}, journal={Journal of Business Economics}, author={Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin and Schneider, Martin and Teuber, Silvia}, year={2016}, pages={751--772} }","short":"U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, S. Teuber, Journal of Business Economics (2016) 751--772.","ieee":"U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, and S. Teuber, “Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK,” Journal of Business Economics, no. 7, pp. 751--772, 2016."},"type":"journal_article","year":"2016","language":[{"iso":"eng"}]},{"publication_identifier":{"issn":["2365-984X","0941-5025"]},"publication_status":"published","department":[{"_id":"184"},{"_id":"178"}],"title":"Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects","language":[{"iso":"eng"}],"doi":"10.1515/arbeit-2007-0404","date_updated":"2023-12-05T10:16:18Z","date_created":"2023-10-11T09:01:02Z","status":"public","volume":16,"keyword":["Industrial and Manufacturing Engineering"],"publication":"Arbeit","author":[{"last_name":"Alewell","first_name":"Dorothea","full_name":"Alewell, Dorothea"},{"last_name":"Bähring","first_name":"Katrin","full_name":"Bähring, Katrin"},{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"}],"publisher":"Walter de Gruyter GmbH","user_id":"42933","abstract":[{"text":"Abstract\r\n Unternehmen, die über das Outsourcing von Personalfunktionen entscheiden, stehen vor einer komplexen Fragestellung, da mit dem Bezug extern erbrachter Personaldienstleistungen sehr unterschiedliche Wirkungen ausgelöst werden können. Diverse Theorieansätze machen Aussagen zu einzelnen Wirkungskategorien des Outsourcings. Jedoch gibt bisher kein Ansatz dem Entscheidungsträger in der Praxis eine umfassende Entscheidungshilfe. Hier setzt der vorliegende Artikel an: Aus Ansätzen zur zwischenbetrieblichen Arbeitsteilung wird ein umfassendes „Wirkungsset“ des Outsourcings von Personalfunktionen hergeleitet, welches sich als Checkliste relevanter Wirkungskategorien eignet und die Einseitigkeiten bisheriger Ansätze vermeidet.","lang":"eng"}],"page":"282-295","year":"2016","citation":{"short":"D. Alewell, K. Bähring, K. Thommes, Arbeit 16 (2016) 282–295.","ieee":"D. Alewell, K. Bähring, and K. Thommes, “Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects,” Arbeit, vol. 16, no. 4, pp. 282–295, 2016, doi: 10.1515/arbeit-2007-0404.","chicago":"Alewell, Dorothea, Katrin Bähring, and Kirsten Thommes. “Die Wirkungen Des Outsourcings von Personalfunktionen – Ein Überblick Über Verschiedene Theoretische Ansätze Und Entwicklung Eines Umfassenden Wirkungssets/ Effects of the Outsourcing of Personnel Functions – an Overview of Several Theoretical Approaches and Development of a Comprehensive Set of Effects.” Arbeit 16, no. 4 (2016): 282–95. https://doi.org/10.1515/arbeit-2007-0404.","apa":"Alewell, D., Bähring, K., & Thommes, K. (2016). Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects. Arbeit, 16(4), 282–295. https://doi.org/10.1515/arbeit-2007-0404","ama":"Alewell D, Bähring K, Thommes K. Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects. Arbeit. 2016;16(4):282-295. doi:10.1515/arbeit-2007-0404","bibtex":"@article{Alewell_Bähring_Thommes_2016, title={Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects}, volume={16}, DOI={10.1515/arbeit-2007-0404}, number={4}, journal={Arbeit}, publisher={Walter de Gruyter GmbH}, author={Alewell, Dorothea and Bähring, Katrin and Thommes, Kirsten}, year={2016}, pages={282–295} }","mla":"Alewell, Dorothea, et al. “Die Wirkungen Des Outsourcings von Personalfunktionen – Ein Überblick Über Verschiedene Theoretische Ansätze Und Entwicklung Eines Umfassenden Wirkungssets/ Effects of the Outsourcing of Personnel Functions – an Overview of Several Theoretical Approaches and Development of a Comprehensive Set of Effects.” Arbeit, vol. 16, no. 4, Walter de Gruyter GmbH, 2016, pp. 282–95, doi:10.1515/arbeit-2007-0404."},"type":"journal_article","issue":"4","_id":"47990","intvolume":" 16"},{"publication":"Journal of the Academy of Marketing Science","department":[{"_id":"733"}],"author":[{"last_name":"Steinhoff","id":"4336","first_name":"Lena","full_name":"Steinhoff, Lena"},{"last_name":"Palmatier","full_name":"Palmatier, R. W.","first_name":"R. W."}],"volume":44,"publication_status":"published","date_created":"2023-06-22T16:45:16Z","status":"public","title":"Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects","user_id":"68445","page":"88-107","type":"journal_article","year":"2016","citation":{"ieee":"L. Steinhoff and R. W. Palmatier, “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects,” Journal of the Academy of Marketing Science, vol. 44, no. 1, pp. 88–107, 2016, doi: 10.1007/s11747-014-0405-6.","short":"L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 44 (2016) 88–107.","bibtex":"@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects}, volume={44}, DOI={10.1007/s11747-014-0405-6}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Palmatier, R. W.}, year={2016}, pages={88–107} }","mla":"Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science, vol. 44, no. 1, 2016, pp. 88–107, doi:10.1007/s11747-014-0405-6.","apa":"Steinhoff, L., & Palmatier, R. W. (2016). Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science, 44(1), 88–107. https://doi.org/10.1007/s11747-014-0405-6","ama":"Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science. 2016;44(1):88-107. doi:10.1007/s11747-014-0405-6","chicago":"Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science 44, no. 1 (2016): 88–107. https://doi.org/10.1007/s11747-014-0405-6."},"language":[{"iso":"eng"}],"_id":"45732","date_updated":"2024-01-15T16:10:35Z","intvolume":" 44","doi":"10.1007/s11747-014-0405-6","issue":"1"},{"title":"The Power of Gift Purchases in Strengthening Customer-Company Relationships","user_id":"68445","publication_status":"published","date_created":"2023-06-22T17:02:46Z","status":"public","publication":"Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo","department":[{"_id":"733"}],"author":[{"full_name":"Witte, C.","first_name":"C.","last_name":"Witte"},{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."}],"conference":{"location":"Oslo","name":"Proceedings of the 45th European Marketing Academy (EMAC) Conference"},"_id":"45747","date_updated":"2024-01-15T16:35:28Z","year":"2016","citation":{"short":"C. Witte, L. Steinhoff, A. Eggert, in: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.","ieee":"C. Witte, L. Steinhoff, and A. Eggert, “The Power of Gift Purchases in Strengthening Customer-Company Relationships,” presented at the Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.","chicago":"Witte, C., Lena Steinhoff, and A. Eggert. “The Power of Gift Purchases in Strengthening Customer-Company Relationships.” In Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.","ama":"Witte C, Steinhoff L, Eggert A. The Power of Gift Purchases in Strengthening Customer-Company Relationships. In: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. ; 2016.","apa":"Witte, C., Steinhoff, L., & Eggert, A. (2016). The Power of Gift Purchases in Strengthening Customer-Company Relationships. Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo.","mla":"Witte, C., et al. “The Power of Gift Purchases in Strengthening Customer-Company Relationships.” Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.","bibtex":"@inproceedings{Witte_Steinhoff_Eggert_2016, title={The Power of Gift Purchases in Strengthening Customer-Company Relationships}, booktitle={Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo}, author={Witte, C. and Steinhoff, Lena and Eggert, A.}, year={2016} }"},"type":"conference","language":[{"iso":"eng"}]},{"title":"Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series","user_id":"68445","related_material":{"link":[{"url":"https://www.msi.org/articles/resources/dynamic-effects-of-loyalty-rewards-for-contractual-customers/","relation":"confirmation"}]},"author":[{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"last_name":"Fang","first_name":"E.","full_name":"Fang, E."},{"first_name":"R. W.","full_name":"Palmatier, R. W.","last_name":"Palmatier"},{"full_name":"Wang, K.","first_name":"K.","last_name":"Wang"}],"department":[{"_id":"733"}],"publication_status":"published","status":"public","date_created":"2023-06-22T17:09:33Z","_id":"45754","date_updated":"2024-01-29T12:33:47Z","year":"2016","citation":{"mla":"Steinhoff, Lena, et al. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series. 2016, pp. 16–121.","bibtex":"@book{Steinhoff_Fang_Palmatier_Wang_2016, title={Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series}, author={Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K.}, year={2016}, pages={16–121} }","apa":"Steinhoff, L., Fang, E., Palmatier, R. W., & Wang, K. (2016). Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series (pp. 16–121).","ama":"Steinhoff L, Fang E, Palmatier RW, Wang K. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series.; 2016:16-121.","chicago":"Steinhoff, Lena, E. Fang, R. W. Palmatier, and K. Wang. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, 2016.","ieee":"L. Steinhoff, E. Fang, R. W. Palmatier, and K. Wang, Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series. 2016, pp. 16–121.","short":"L. Steinhoff, E. Fang, R.W. Palmatier, K. Wang, Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, 2016."},"type":"working_paper","page":"16-121","language":[{"iso":"eng"}]},{"title":"Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg","user_id":"477","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"date_created":"2018-06-22T11:57:31Z","status":"public","department":[{"_id":"183"}],"publisher":"Universität Paderborn","author":[{"first_name":"Patrizia","full_name":"Fanasch, Patrizia","last_name":"Fanasch"}],"date_updated":"2022-01-06T06:59:10Z","_id":"3309","year":"2015","citation":{"ieee":"P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015.","short":"P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg, Universität Paderborn, 2015.","mla":"Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015.","bibtex":"@book{Fanasch_2015, title={Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg}, publisher={Universität Paderborn}, author={Fanasch, Patrizia}, year={2015} }","apa":"Fanasch, P. (2015). Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn.","ama":"Fanasch P. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn; 2015.","chicago":"Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015."},"type":"mastersthesis","supervisor":[{"full_name":"Frick, Bernd","first_name":"Bernd","last_name":"Frick"}],"language":[{"iso":"ger"}]},{"_id":"3310","date_updated":"2022-01-06T06:59:10Z","year":"2015","type":"bachelorsthesis","citation":{"bibtex":"@book{Walczok_2015, title={Die Veränderung des Mobilfunkmarktes durch die Discountanbieter}, publisher={Universität Paderborn}, author={Walczok, Gregor Paul}, year={2015} }","mla":"Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015.","apa":"Walczok, G. P. (2015). Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn.","ama":"Walczok GP. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn; 2015.","chicago":"Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015.","ieee":"G. P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015.","short":"G.P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter, Universität Paderborn, 2015."},"supervisor":[{"last_name":"Frick","full_name":"Frick, Bernd","first_name":"Bernd"}],"language":[{"iso":"ger"}],"title":"Die Veränderung des Mobilfunkmarktes durch die Discountanbieter","user_id":"477","publisher":"Universität Paderborn","author":[{"full_name":"Walczok, Gregor Paul","first_name":"Gregor Paul","last_name":"Walczok"}],"department":[{"_id":"183"}],"status":"public","date_created":"2018-06-22T11:59:36Z","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A4","_id":"8"}]},{"department":[{"_id":"183"}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Subprojekt A4","_id":"8"},{"name":"SFB 901 - Project Area A","_id":"2"}],"title":"How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:58:25Z","doi":"10.1002/cb.1553","publication":"Journal of Consumer Behaviour","file_date_updated":"2018-03-21T09:24:24Z","publisher":"Wiley Online Library","author":[{"last_name":"Cox","first_name":"Joe","full_name":"Cox, Joe"},{"full_name":"Kaimann, Daniel","first_name":"Daniel","id":"18949","last_name":"Kaimann"}],"file":[{"access_level":"closed","date_created":"2018-03-21T09:24:24Z","file_name":"288-Cox_et_al-2015-Journal_of_Consumer_Behaviour.pdf","success":1,"relation":"main_file","content_type":"application/pdf","date_updated":"2018-03-21T09:24:24Z","file_id":"1467","creator":"florida","file_size":386704}],"volume":14,"date_created":"2017-10-17T12:41:48Z","status":"public","has_accepted_license":"1","abstract":[{"text":"Experience goods are characterised by information asymmetry and a lack of ex ante knowledge of product quality, such that reliable external signals of quality are likely to be highly valued. Two potentially credible sources of such information are reviews from professional critics and ‘word of mouth’ from other consumers. This paper makes a direct comparison between the relative influences and interactions of reviews from both of these sources on the sales performance of video game software. In order to empirically estimate and separate the effects of the two signals, we analyze a sample of 1480 video games and their sales figures between 2004 and 2010. We find evidence to suggest that even after taking steps to control for endogeneity, reviews from professional critics have a significantly positive influence on sales which outweighs that from consumer reviews. We also find evidence to suggest that reviews from professional critics also interact significantly with other signals of product quality. Consequently, we contend that professional critics adopt the role of an influencer, whereas word-of-mouth opinion acts more as a predictor of sales in the market for video games.","lang":"eng"}],"ddc":["040"],"user_id":"18949","page":"366-377","year":"2015","citation":{"short":"J. Cox, D. Kaimann, Journal of Consumer Behaviour 14 (2015) 366–377.","ieee":"J. Cox and D. Kaimann, “How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry,” Journal of Consumer Behaviour, vol. 14, no. 6, pp. 366–377, 2015.","chicago":"Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour 14, no. 6 (2015): 366–77. https://doi.org/10.1002/cb.1553.","apa":"Cox, J., & Kaimann, D. (2015). How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour, 14(6), 366–377. https://doi.org/10.1002/cb.1553","ama":"Cox J, Kaimann D. How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour. 2015;14(6):366-377. doi:10.1002/cb.1553","mla":"Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour, vol. 14, no. 6, Wiley Online Library, 2015, pp. 366–77, doi:10.1002/cb.1553.","bibtex":"@article{Cox_Kaimann_2015, title={How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry}, volume={14}, DOI={10.1002/cb.1553}, number={6}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library}, author={Cox, Joe and Kaimann, Daniel}, year={2015}, pages={366–377} }"},"type":"journal_article","intvolume":" 14","_id":"288","issue":"6"},{"page":"42","citation":{"short":"C. Grund, K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015.","ieee":"C. Grund and K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015.","apa":"Grund, C., & Thommes, K. (2015). Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.","ama":"Grund C, Thommes K. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.; 2015.","chicago":"Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015.","bibtex":"@book{Grund_Thommes_2015, title={Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation}, author={Grund, Christian and Thommes, Kirsten}, year={2015} }","mla":"Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015."},"type":"working_paper","year":"2015","language":[{"iso":"eng"}],"_id":"21131","date_updated":"2022-01-06T06:54:46Z","department":[{"_id":"178"}],"author":[{"last_name":"Grund","full_name":"Grund, Christian","first_name":"Christian"},{"last_name":"Thommes","id":"72497","first_name":"Kirsten","full_name":"Thommes, Kirsten"}],"publication_status":"published","jel":["J45","H83","M55"],"date_created":"2021-02-03T09:16:17Z","status":"public","extern":"1","abstract":[{"lang":"eng","text":"The intention of \"doing good for society\" is regarded to be a crucial motivator for employees in the public sector in order for them to perform well. Recent research in the public sector literature calls for a deeper understanding of how this specific public service motivation (PSM) is shaped. In our paper, we analyze how different degrees of inclusion in the public sector impact PSM. We also investigate how prospects of employment relations (fixed-term versus permanent contracts), temporal differences (part-time versus full-time employment), and actual jobs (core versus subsidiary jobs) moderate PSM in public service. Our findings show that aspects of PSM are affected by these employment characteristics in various ways, suggesting that the factors influencing PSM are multifaceted and that actual employment conditions have to be taken into consideration when assessing PSM. "}],"title":"Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation","user_id":"49071"},{"author":[{"last_name":"Grund","full_name":"Grund, Christian","first_name":"Christian"},{"last_name":"Harbring","first_name":"Christine","full_name":"Harbring, Christine"},{"last_name":"Thommes","id":"72497","first_name":"Kirsten","full_name":"Thommes, Kirsten"}],"department":[{"_id":"178"}],"status":"public","date_created":"2021-02-03T09:19:30Z","jel":["C9","M5"],"publication_status":"published","abstract":[{"lang":"eng","text":"In organizations, some team members are assigned to a team for a predefined short period of time, e.g., as they have a temporary contract, while others are permanent members of the same team. In a laboratory experiment we analyze the cooperation levels resulting from diverse teams, where some team members remain with a team and others are switching teams. Our results reveal that teams consisting partly of members with temporary membership display a lower productivity compared to teams of permanent team members only. First, temporary team members cooperate less than permanent team members. Second, individual effort decisions increase with the number of team mates who are of the same type. This second effect holds for both temps and permanents. We argue that social identity is affected by team composition and the individuals' role in a team."}],"extern":"1","user_id":"49071","title":"Cooperation in Diverse Teams: The Role of Temporary Group Membership","language":[{"iso":"eng"}],"citation":{"ieee":"C. Grund, C. Harbring, and K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.","short":"C. Grund, C. Harbring, K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015.","bibtex":"@book{Grund_Harbring_Thommes_2015, title={Cooperation in Diverse Teams: The Role of Temporary Group Membership}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015} }","mla":"Grund, Christian, et al. Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.","chicago":"Grund, Christian, Christine Harbring, and Kirsten Thommes. Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015.","apa":"Grund, C., Harbring, C., & Thommes, K. (2015). Cooperation in Diverse Teams: The Role of Temporary Group Membership.","ama":"Grund C, Harbring C, Thommes K. Cooperation in Diverse Teams: The Role of Temporary Group Membership.; 2015."},"year":"2015","type":"working_paper","page":"32","_id":"21132","date_updated":"2022-01-06T06:54:46Z"},{"date_updated":"2022-01-06T06:55:41Z","doi":"10.1016/j.joep.2015.03.002","language":[{"iso":"eng"}],"title":"“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.","department":[{"_id":"179"}],"project":[{"_id":"1","name":"SFB 901"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"_id":"2","name":"SFB 901 - Project Area A"}],"_id":"228","year":"2015","type":"journal_article","citation":{"short":"R. Fahr, B. Mir Djawadi, Journal of Economic Psychology (2015) 48–59.","ieee":"R. Fahr and B. Mir Djawadi, “‘…and they are really lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.,” Journal of Economic Psychology, pp. 48–59, 2015.","ama":"Fahr R, Mir Djawadi B. “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology. 2015:48-59. doi:10.1016/j.joep.2015.03.002","apa":"Fahr, R., & Mir Djawadi, B. (2015). “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology, 48–59. https://doi.org/10.1016/j.joep.2015.03.002","chicago":"Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, 2015, 48–59. https://doi.org/10.1016/j.joep.2015.03.002.","bibtex":"@article{Fahr_Mir Djawadi_2015, title={“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.}, DOI={10.1016/j.joep.2015.03.002}, journal={Journal of Economic Psychology}, publisher={Elsevier}, author={Fahr, Rene and Mir Djawadi, Behnud}, year={2015}, pages={48–59} }","mla":"Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, Elsevier, 2015, pp. 48–59, doi:10.1016/j.joep.2015.03.002."},"page":"48-59","abstract":[{"text":"We investigate the pervasiveness of lying in professional contexts such as insurance fraud, tax evasion and untrue job applications. We argue that lying in professional contexts share three characterizing features: (1) the gain from the dishonest behavior is uncertain, (2) the harm that lying may cause to the other party is only indirect and (3) lies are more indirect lies by action or written statements. Conducted as a field experiment with a heterogenous group of participants during a University ‘‘Open House Day’’, our ‘‘gumball-machineexperiment’’ provides field evidence on how preferences for lying are shaped in situations typically found in professional contexts which we consider to be particularly prone to lying behavior compared to other contexts. As a key innovation, our experimental design allows measuring exact levels of cheating behavior under anonymous conditions. We find clean evidence that cheating is prevalent across all sub groups and that more than 32% of the population cheats for their own gain. However, an analysis of the cheating rates with respect to highest educational degree and professional status reveals that students cheat more than non-students. This finding warrants a careful interpretation of generalizing laboratory findings with student subjects about the prevalence of cheating in the population.","lang":"eng"}],"ddc":["040"],"user_id":"477","author":[{"last_name":"Fahr","id":"111","first_name":"Rene","full_name":"Fahr, Rene"},{"last_name":"Mir Djawadi","id":"26032","first_name":"Behnud","orcid":"0000-0002-6271-5912","full_name":"Mir Djawadi, Behnud"}],"publisher":"Elsevier","publication":"Journal of Economic Psychology","file_date_updated":"2018-03-21T10:33:10Z","file":[{"access_level":"closed","file_name":"228-1-s2.0-S016748701500029X-main.pdf","date_created":"2018-03-21T10:33:10Z","relation":"main_file","success":1,"date_updated":"2018-03-21T10:33:10Z","content_type":"application/pdf","creator":"florida","file_id":"1505","file_size":1341791}],"status":"public","has_accepted_license":"1","date_created":"2017-10-17T12:41:36Z"},{"user_id":"57352","title":" You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty","author":[{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"},{"last_name":"Steinhoff","full_name":"Steinhoff, L","first_name":"L"},{"full_name":"Witte, C","first_name":"C","last_name":"Witte"}],"department":[{"_id":"19"},{"_id":"180"}],"publication":"2015 AMA Summer Marketing Educators' Conference Proceedings","status":"public","date_created":"2019-02-16T08:03:43Z","date_updated":"2022-01-06T07:03:45Z","_id":"7722","language":[{"iso":"eng"}],"citation":{"chicago":"Eggert, A, L Steinhoff, and C Witte. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” In 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2015). You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In 2015 AMA Summer Marketing Educators’ Conference Proceedings.","ama":"Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings. ; 2015.","mla":"Eggert, A., et al. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","bibtex":"@inproceedings{Eggert_Steinhoff_Witte_2015, title={ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing Educators’ Conference Proceedings}, author={Eggert, A and Steinhoff, L and Witte, C}, year={2015} }","short":"A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty,” in 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015."},"year":"2015","type":"conference"},{"user_id":"57352","title":"Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms","author":[{"last_name":"Cramer","first_name":"C","full_name":"Cramer, C"},{"first_name":"E","full_name":"Böhm, E","last_name":"Böhm"},{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"}],"publication":"Proceedings of the 44th European Marketing Academy (EMAC) Conference","department":[{"_id":"19"},{"_id":"180"}],"status":"public","date_created":"2019-02-16T08:09:06Z","_id":"7723","date_updated":"2022-01-06T07:03:45Z","language":[{"iso":"eng"}],"year":"2015","citation":{"short":"C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","chicago":"Cramer, C, E Böhm, and A Eggert. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","apa":"Cramer, C., Böhm, E., & Eggert, A. (2015). Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In Proceedings of the 44th European Marketing Academy (EMAC) Conference.","ama":"Cramer C, Böhm E, Eggert A. Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2015, title={Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Cramer, C and Böhm, E and Eggert, A}, year={2015} }","mla":"Cramer, C., et al. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015."},"type":"conference"},{"year":"2015","type":"conference","citation":{"short":"L. Feider, I. Garnefeld, E. Böhm, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ieee":"L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return – An effective strategy for online retailers?,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ama":"Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.","apa":"Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not to return – An effective strategy for online retailers? In Proceedings of the 44th European Marketing Academy (EMAC) Conference.","chicago":"Feider, L, I Garnefeld, and E Böhm. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","bibtex":"@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers not to return – An effective strategy for online retailers?}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Feider, L and Garnefeld, I and Böhm, E}, year={2015} }","mla":"Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015."},"language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:03:45Z","_id":"7724","publication":"Proceedings of the 44th European Marketing Academy (EMAC) Conference","department":[{"_id":"19"},{"_id":"180"}],"author":[{"last_name":"Feider","first_name":"L","full_name":"Feider, L"},{"last_name":"Garnefeld","full_name":"Garnefeld, I","first_name":"I"},{"full_name":"Böhm, E","first_name":"E","last_name":"Böhm"}],"date_created":"2019-02-16T08:16:00Z","status":"public","title":"Threatening customers not to return – An effective strategy for online retailers?","user_id":"57352"}]