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In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. "}],"page":"2970-2979","year":"2017","citation":{"apa":"John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979).","ama":"John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. 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Böhm, Industrial Marketing Management 66 (2017) 42–55.","bibtex":"@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={10.1016/j.indmarman.2017.06.015}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }","mla":"Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.","chicago":"Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management 66 (2017): 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.","apa":"Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015","ama":"Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015"},"type":"journal_article","year":"2017","page":"42-55","title":"Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action","department":[{"_id":"785"}],"publication_identifier":{"issn":["0019-8501"]},"publication_status":"published","date_updated":"2023-09-01T10:17:45Z","doi":"10.1016/j.indmarman.2017.06.015","language":[{"iso":"eng"}]},{"doi":"10.1108/josm-11-2016-0306","date_updated":"2023-09-01T10:18:20Z","language":[{"iso":"eng"}],"title":"Business service outsourcing in manufacturing firms: an event study","publication_status":"published","publication_identifier":{"issn":["1757-5818"]},"department":[{"_id":"785"}],"issue":"3","intvolume":" 28","_id":"46639","year":"2017","type":"journal_article","citation":{"mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.","bibtex":"@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }","apa":"Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306","ama":"Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306","chicago":"Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.","ieee":"A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.","short":"A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498."},"page":"476-498","user_id":"49063","abstract":[{"text":"\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n","lang":"eng"}],"status":"public","date_created":"2023-08-22T13:29:54Z","volume":28,"author":[{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"id":"3043","last_name":"Böhm","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","first_name":"Eva"},{"last_name":"Cramer","full_name":"Cramer, Christina","first_name":"Christina"}],"publisher":"Emerald","keyword":["Strategy and Management","Tourism","Leisure and Hospitality Management","Business","Management and Accounting (miscellaneous)"],"publication":"Journal of Service Management"},{"publication_status":"published","editor":[{"full_name":"Riach, John","first_name":"John","last_name":"Riach"},{"last_name":"Morbitzer","full_name":"Morbitzer, Andreas","first_name":"Andreas"},{"last_name":"Koeberer","full_name":"Koeberer, Markus","first_name":"Markus"}],"date_created":"2018-10-26T10:33:54Z","status":"public","department":[{"_id":"178"},{"_id":"185"}],"publisher":"Klett Verlag","title":"Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)","user_id":"54657","type":"book_editor","year":"2017","citation":{"ama":"Riach J, Morbitzer A, Koeberer M, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag; 2017.","apa":"Riach, J., Morbitzer, A., & Koeberer, M. (Eds.). (2017). Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag.","chicago":"Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017.","bibtex":"@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017} }","mla":"Riach, John, et al., editors. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017.","short":"J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017.","ieee":"J. Riach, A. Morbitzer, and M. Koeberer, Eds., Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag, 2017."},"language":[{"iso":"eng"}],"date_updated":"2023-11-22T20:18:39Z","_id":"4954"},{"publication_identifier":{"issn":["0958-5192","1466-4399"]},"publication_status":"published","status":"public","date_created":"2018-10-26T09:41:07Z","author":[{"orcid":"https://orcid.org/0000-0002-6961-3716","full_name":"Schneider, Martin","first_name":"Martin","id":"471","last_name":"Schneider"},{"full_name":"Flore, Johanna","first_name":"Johanna","last_name":"Flore"}],"publisher":"Informa UK Limited","department":[{"_id":"178"},{"_id":"185"}],"publication":"The International Journal of Human Resource Management","title":"Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity","user_id":"54657","citation":{"mla":"Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, Informa UK Limited, 2017, pp. 1–17, doi:10.1080/09585192.2017.1308413.","bibtex":"@article{Schneider_Flore_2017, title={Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity}, DOI={10.1080/09585192.2017.1308413}, journal={The International Journal of Human Resource Management}, publisher={Informa UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17} }","apa":"Schneider, M., & Flore, J. (2017). Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management, 1–17. https://doi.org/10.1080/09585192.2017.1308413","ama":"Schneider M, Flore J. Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management. Published online 2017:1-17. doi:10.1080/09585192.2017.1308413","chicago":"Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, 2017, 1–17. https://doi.org/10.1080/09585192.2017.1308413.","ieee":"M. Schneider and J. Flore, “Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity,” The International Journal of Human Resource Management, pp. 1–17, 2017, doi: 10.1080/09585192.2017.1308413.","short":"M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17."},"type":"journal_article","year":"2017","page":"1-17","language":[{"iso":"eng"}],"doi":"10.1080/09585192.2017.1308413","_id":"4932","date_updated":"2023-11-22T20:13:03Z"},{"user_id":"54657","title":"Signalling to young knowledge workers through architecture? A conjoint analysis","status":"public","date_created":"2018-10-26T09:39:38Z","publication_status":"published","author":[{"first_name":"Katharina","full_name":"Radermacher, Katharina","last_name":"Radermacher","id":"47691"},{"first_name":"Martin","full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716","last_name":"Schneider","id":"471"},{"first_name":"Anja","full_name":"Iseke, Anja","last_name":"Iseke"},{"last_name":"Tebbe","first_name":"Tobias","full_name":"Tebbe, Tobias"}],"department":[{"_id":"178"},{"_id":"185"}],"publication":"German Journal of Human Resource Management","issue":"1","date_updated":"2023-11-22T20:12:46Z","_id":"4930","language":[{"iso":"eng"}],"citation":{"bibtex":"@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }","mla":"Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93.","apa":"Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93.","ama":"Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93.","chicago":"Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? 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Published online 2017:10-16.","chicago":"Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, 10–16.","bibtex":"@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher, Katharina and Schneider, Martin}, year={2017}, pages={10–16} }","mla":"Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, pp. 10–16."},"year":"2017","language":[{"iso":"ger"}],"_id":"4926","date_updated":"2023-11-22T20:12:18Z"},{"related_material":{"link":[{"relation":"confirmation","url":"https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf"}]},"user_id":"54657","title":"Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. 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PERSONALquaterly. Published online 2017:45-53.","apa":"Schneider, M., & Flore, J. (2017). Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . PERSONALquaterly, 45–53.","bibtex":"@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={45–53} }","mla":"Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, pp. 45–53."},"year":"2017"},{"issue":"1","date_updated":"2023-11-22T20:23:50Z","_id":"4953","year":"2017","citation":{"bibtex":"@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }","mla":"Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93.","chicago":"Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.","ama":"Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93.","apa":"Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93.","ieee":"K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017.","short":"K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93."},"type":"journal_article","page":"71--93","language":[{"iso":"eng"}],"title":"Signalling to young knowledge workers through architecture? 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(2017). The Loyalty Effect of Gift Purchases. 2017 Winter AMA Conference Proceedings, Orlando. 2017 Winter AMA Conference Proceedings, Orlando.","ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In: 2017 Winter AMA Conference Proceedings, Orlando. ; 2017.","chicago":"Eggert, A., Lena Steinhoff, and C. Witte. “The Loyalty Effect of Gift Purchases.” In 2017 Winter AMA Conference Proceedings, Orlando, 2017.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,” presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017.","short":"A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017."},"language":[{"iso":"eng"}],"title":"The Loyalty Effect of Gift Purchases","user_id":"68445","department":[{"_id":"733"}],"publication":"2017 Winter AMA Conference Proceedings, Orlando","author":[{"full_name":"Eggert, A.","first_name":"A.","last_name":"Eggert"},{"full_name":"Steinhoff, Lena","first_name":"Lena","id":"4336","last_name":"Steinhoff"},{"first_name":"C.","full_name":"Witte, C.","last_name":"Witte"}],"publication_status":"published","date_created":"2023-06-22T17:01:57Z","status":"public"},{"language":[{"iso":"ger"}],"supervisor":[{"last_name":"Frick","first_name":"Bernd","full_name":"Frick, Bernd"}],"citation":{"chicago":"Breuer, Robin . Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.","ama":"Breuer R. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn; 2016.","apa":"Breuer, R. (2016). Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn.","mla":"Breuer, Robin. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.","bibtex":"@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016} }","short":"R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.","ieee":"R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. 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Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.","short":"M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität Paderborn, 2016.","mla":"Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.","bibtex":"@book{Amedick_2016, title={Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden}, publisher={Universität Paderborn}, author={Amedick, Michaela}, year={2016} }","chicago":"Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.","ama":"Amedick M. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn; 2016.","apa":"Amedick, M. (2016). Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn."}},{"doi":"10.4467/20838476si.16.006.6187","date_updated":"2022-01-06T06:59:10Z","language":[{"iso":"eng"}],"title":"Pairwise versus Pointwise Ranking: A Case Study","publication_identifier":{"issn":["2083-8476"]},"publication_status":"published","project":[{"name":"SFB 901 - Project Area B","_id":"3"},{"name":"SFB 901 - Subproject B3","_id":"11"},{"name":"SFB 901 - Subproject A4","_id":"8"},{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"}],"department":[{"_id":"355"},{"_id":"183"}],"_id":"3318","intvolume":" 25","year":"2016","type":"journal_article","citation":{"chicago":"Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd Frick, and Pritha Gupta. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae 25 (2016). https://doi.org/10.4467/20838476si.16.006.6187.","ama":"Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta Pritha . Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae. 2016;25. doi:10.4467/20838476si.16.006.6187","apa":"Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., & Gupta, Pritha . (2016). Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae, 25. https://doi.org/10.4467/20838476si.16.006.6187","mla":"Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, 2016, doi:10.4467/20838476si.16.006.6187.","bibtex":"@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187}, journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }","short":"V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae Informaticae 25 (2016).","ieee":"V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and Pritha Gupta, “Pairwise versus Pointwise Ranking: A Case Study,” Schedae Informaticae, vol. 25, 2016."},"ddc":["000"],"user_id":"15504","volume":25,"has_accepted_license":"1","status":"public","date_created":"2018-06-22T14:49:40Z","author":[{"last_name":"Melnikov","full_name":"Melnikov, Vitalik","first_name":"Vitalik"},{"first_name":"Eyke","full_name":"Hüllermeier, Eyke","last_name":"Hüllermeier","id":"48129"},{"last_name":"Kaimann","id":"18949","first_name":"Daniel","full_name":"Kaimann, Daniel"},{"first_name":"Bernd ","full_name":"Frick, Bernd ","last_name":"Frick"},{"last_name":"Gupta","first_name":" Pritha ","full_name":"Gupta, Pritha "}],"publisher":"Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego","publication":"Schedae Informaticae","file_date_updated":"2018-11-02T15:54:38Z","file":[{"file_name":"roz-6-Melnikov.pdf","date_created":"2018-11-02T15:54:38Z","access_level":"closed","file_size":1002478,"file_id":"5317","creator":"ups","content_type":"application/pdf","date_updated":"2018-11-02T15:54:38Z","success":1,"relation":"main_file"}]},{"date_created":"2018-11-15T11:19:00Z","status":"public","volume":27,"publication":"Journal of Service Management","keyword":["Research","Service theory"],"publisher":"Emerald Group Publishing Limited","author":[{"first_name":"Chris","full_name":"Voss, Chris","last_name":"Voss"},{"last_name":"Perks","full_name":"Perks, Helen","first_name":"Helen"},{"last_name":"Sousa","first_name":"Rui","full_name":"Sousa, Rui"},{"last_name":"Witell","full_name":"Witell, Lars","first_name":"Lars"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"}],"user_id":"37741","abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to examine the nature of context and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n– This is a conceptual paper based on exploring existing research and theory related to context in service research. \r\n\r\nFindings\r\n– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use)."}],"article_type":"original","page":"30-36","type":"journal_article","citation":{"ieee":"C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” Journal of Service Management, vol. 27, no. 1, pp. 30–36, 2016.","short":"C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.","mla":"Voss, Chris, et al. “Reflections on Context in Service Research.” Journal of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36.","bibtex":"@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }","ama":"Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. Journal of Service Management. 2016;27(1):30-36.","apa":"Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections on Context in Service Research. Journal of Service Management, 27(1), 30–36.","chicago":"Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” Journal of Service Management 27, no. 1 (2016): 30–36."},"year":"2016","issue":"1","_id":"5700","intvolume":" 27","publication_status":"published","department":[{"_id":"181"}],"title":"Reflections on Context in Service Research.","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:36Z"},{"language":[{"iso":"eng"}],"year":"2016","type":"journal_article","citation":{"apa":"Li, X., & Peeters, R. (2016). “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” .","ama":"Li X, Peeters R. “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . 2016.","chicago":"Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016.","bibtex":"@article{Li_Peeters_2016, title={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, journal={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, publisher={PLoS ONE}, author={Li, Xinyu and Peeters, Ronald}, year={2016} }","mla":"Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , PLoS ONE, 2016.","short":"X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” (2016).","ieee":"X. Li and R. Peeters, “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ ,” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016."},"date_updated":"2022-01-06T07:02:40Z","_id":"5775","publisher":"PLoS ONE","author":[{"first_name":"Xinyu","full_name":"Li, Xinyu","last_name":"Li"},{"first_name":"Ronald","full_name":"Peeters, Ronald","last_name":"Peeters"}],"publication":"\"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study\" ","department":[{"_id":"178"},{"_id":"237"}],"status":"public","date_created":"2018-11-21T10:03:57Z","publication_status":"published","related_material":{"link":[{"url":"https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0163783","relation":"research_paper"}]},"user_id":"61720","title":"\"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study\" "},{"title":"Do customized service packages impede value capture in industrial markets?","user_id":"57352","status":"public","date_created":"2018-10-25T08:16:41Z","author":[{"first_name":"Michael","full_name":"Steiner, Michael","last_name":"Steiner"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"first_name":"Wolfgang","full_name":"Ulaga, Wolfgang","last_name":"Ulaga"},{"last_name":"Backhaus","full_name":"Backhaus, Klaus","first_name":"Klaus"}],"publication":"Journal of the Academy of marketing Science","department":[{"_id":"180"}],"issue":"2","date_updated":"2022-01-06T07:01:26Z","_id":"4839","citation":{"ama":"Steiner M, Eggert A, Ulaga W, Backhaus K. Do customized service packages impede value capture in industrial markets? Journal of the Academy of marketing Science. 2016;(2):151--165.","apa":"Steiner, M., Eggert, A., Ulaga, W., & Backhaus, K. (2016). Do customized service packages impede value capture in industrial markets? Journal of the Academy of Marketing Science, (2), 151--165.","chicago":"Steiner, Michael, Andreas Eggert, Wolfgang Ulaga, and Klaus Backhaus. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2 (2016): 151--165.","mla":"Steiner, Michael, et al. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2, 2016, pp. 151--165.","bibtex":"@article{Steiner_Eggert_Ulaga_Backhaus_2016, title={Do customized service packages impede value capture in industrial markets?}, number={2}, journal={Journal of the Academy of marketing Science}, author={Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus}, year={2016}, pages={151--165} }","short":"M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing Science (2016) 151--165.","ieee":"M. Steiner, A. Eggert, W. Ulaga, and K. Backhaus, “Do customized service packages impede value capture in industrial markets?,” Journal of the Academy of marketing Science, no. 2, pp. 151--165, 2016."},"year":"2016","type":"journal_article","page":"151--165"},{"page":"128--149","citation":{"bibtex":"@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2}, journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149} }","mla":"Boehm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2, 2016, pp. 128--149.","chicago":"Boehm, Eva, Christof Backhaus, Andreas Eggert, and Tim Cummins. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2 (2016): 128--149.","apa":"Boehm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation, (1–2), 128--149.","ama":"Boehm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation. 2016;(1-2):128--149.","ieee":"E. Boehm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective,” Journal of Strategic Contracting and Negotiation, no. 1–2, pp. 128--149, 2016.","short":"E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting and Negotiation (2016) 128--149."},"type":"journal_article","year":"2016","issue":"1-2","_id":"4842","date_updated":"2022-01-06T07:01:27Z","date_created":"2018-10-25T08:22:29Z","status":"public","department":[{"_id":"180"}],"publication":"Journal of Strategic Contracting and Negotiation","author":[{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"},{"first_name":"Christof","full_name":"Backhaus, Christof","last_name":"Backhaus"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"last_name":"Cummins","full_name":"Cummins, Tim","first_name":"Tim"}],"title":"Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective","user_id":"57352"},{"date_created":"2018-10-25T08:27:48Z","status":"public","publication":"International Journal of Research in Marketing","department":[{"_id":"180"}],"author":[{"full_name":"Steiner, Michael","first_name":"Michael","last_name":"Steiner"},{"full_name":"Wiegand, Nico","first_name":"Nico","last_name":"Wiegand"},{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"first_name":"Klaus","full_name":"Backhaus, Klaus","last_name":"Backhaus"}],"user_id":"57352","title":"Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations","page":"276--296","type":"journal_article","year":"2016","citation":{"short":"M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of Research in Marketing (2016) 276--296.","ieee":"M. Steiner, N. Wiegand, A. Eggert, and K. Backhaus, “Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations,” International Journal of Research in Marketing, no. 2, pp. 276--296, 2016.","chicago":"Steiner, Michael, Nico Wiegand, Andreas Eggert, and Klaus Backhaus. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2 (2016): 276--296.","apa":"Steiner, M., Wiegand, N., Eggert, A., & Backhaus, K. (2016). Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing, (2), 276--296.","ama":"Steiner M, Wiegand N, Eggert A, Backhaus K. Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing. 2016;(2):276--296.","mla":"Steiner, Michael, et al. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2, 2016, pp. 276--296.","bibtex":"@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations}, number={2}, journal={International Journal of Research in Marketing}, author={Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016}, pages={276--296} }"},"issue":"2","_id":"4843","date_updated":"2022-01-06T07:01:27Z"},{"date_updated":"2022-01-06T07:01:27Z","_id":"4845","year":"2016","citation":{"ieee":"S. M. Wagner and A. Eggert, “Co-management of purchasing and marketing: Why, when and how?,” Industrial Marketing Management, pp. 27--36, 2016.","short":"S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36.","mla":"Wagner, Stephan M., and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, pp. 27--36.","bibtex":"@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing: Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner, Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }","chicago":"Wagner, Stephan M, and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, 27--36.","apa":"Wagner, S. M., & Eggert, A. (2016). Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management, 27--36.","ama":"Wagner SM, Eggert A. Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management. 2016:27--36."},"type":"journal_article","page":"27--36","title":"Co-management of purchasing and marketing: Why, when and how?","user_id":"57352","status":"public","date_created":"2018-10-25T08:49:39Z","author":[{"first_name":"Stephan M","full_name":"Wagner, Stephan M","last_name":"Wagner"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"}],"department":[{"_id":"180"}],"publication":"Industrial Marketing Management"},{"type":"journal_article","year":"2016","citation":{"chicago":"Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.","ama":"Fahr R. Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol 4. 2016.","apa":"Fahr, R. (2016). Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol. 4.","mla":"Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.","bibtex":"@article{Fahr_2016, title={Verantwortung macht Sinn: Corporate Social Responsibility}, journal={Personnel Quarterly Vol. 4}, author={Fahr, René}, year={2016} }","short":"R. Fahr, Personnel Quarterly Vol. 4 (2016).","ieee":"R. Fahr, “Verantwortung macht Sinn: Corporate Social Responsibility,” Personnel Quarterly Vol. 4, 2016."},"date_updated":"2022-01-06T07:01:28Z","_id":"4870","date_created":"2018-10-26T06:44:26Z","status":"public","publication":"Personnel Quarterly Vol. 4","department":[{"_id":"178"},{"_id":"179"}],"author":[{"full_name":"Fahr, René","first_name":"René","last_name":"Fahr"}],"user_id":"69384","title":"Verantwortung macht Sinn: Corporate Social Responsibility"},{"user_id":"37741","abstract":[{"text":"Despite the rapid growth and potential of technology-based services, managers' greatest challenges are gaining customer acceptance and increasing usage of these new innovative services. In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers.","lang":"eng"}],"article_type":"original","date_created":"2018-10-26T10:20:07Z","status":"public","volume":69,"keyword":["Risk perception","Technology-based service innovations","Business-to-business context","Interview study","Risk categories","Smart service"],"publication":"Journal of business Research","publisher":"Elsevier","author":[{"last_name":"Paluch","first_name":"Stefanie","full_name":"Paluch, Stefanie"},{"id":"36392","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","first_name":"Nancy"}],"issue":"7","_id":"4951","intvolume":" 69","page":"2424--2431","citation":{"ieee":"S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.,” Journal of business Research, vol. 69, no. 7, pp. 2424--2431, 2016.","short":"S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.","mla":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.","bibtex":"@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }","chicago":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research 69, no. 7 (2016): 2424--2431.","apa":"Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of Business Research, 69(7), 2424--2431.","ama":"Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of business Research. 2016;69(7):2424--2431."},"type":"journal_article","year":"2016","title":"Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.","publication_status":"published","department":[{"_id":"178"},{"_id":"181"}],"date_updated":"2022-01-06T07:01:30Z","language":[{"iso":"eng"}]},{"_id":"4967","date_updated":"2022-01-06T07:01:31Z","page":"58--72","citation":{"short":"M. Born, A. Akkerman, K. Thommes, Social Science Research (2016) 58--72.","ieee":"M. Born, A. Akkerman, and K. Thommes, “Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization,” Social science research, pp. 58--72, 2016.","chicago":"Born, Marieke, Agnes Akkerman, and Kirsten Thommes. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, 58--72.","ama":"Born M, Akkerman A, Thommes K. Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social science research. 2016:58--72.","apa":"Born, M., Akkerman, A., & Thommes, K. (2016). Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social Science Research, 58--72.","mla":"Born, Marieke, et al. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, pp. 58--72.","bibtex":"@article{Born_Akkerman_Thommes_2016, title={Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization}, journal={Social science research}, author={Born, Marieke and Akkerman, Agnes and Thommes, Kirsten}, year={2016}, pages={58--72} }"},"year":"2016","type":"journal_article","title":"Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization","user_id":"69384","date_created":"2018-10-29T08:40:21Z","status":"public","publication":"Social science research","department":[{"_id":"178"},{"_id":"184"}],"author":[{"full_name":"Born, Marieke","first_name":"Marieke","last_name":"Born"},{"last_name":"Akkerman","full_name":"Akkerman, Agnes","first_name":"Agnes"},{"last_name":"Thommes","id":"72497","first_name":"Kirsten","full_name":"Thommes, Kirsten"}]},{"issue":"1","_id":"4988","date_updated":"2022-01-06T07:01:33Z","type":"conference","citation":{"mla":"Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” Academy of Management Proceedings, no. 1, 2016, p. 13754.","bibtex":"@inproceedings{Thommes_Oertel_2016, title={Elements of Organizational Identity and the Role of a Firm’s History}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten and Oertel, Simon}, year={2016}, pages={13754} }","chicago":"Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” In Academy of Management Proceedings, 13754, 2016.","ama":"Thommes K, Oertel S. Elements of Organizational Identity and the Role of a Firm’s History. In: Academy of Management Proceedings. ; 2016:13754.","apa":"Thommes, K., & Oertel, S. (2016). Elements of Organizational Identity and the Role of a Firm’s History. In Academy of Management Proceedings (p. 13754).","ieee":"K. Thommes and S. Oertel, “Elements of Organizational Identity and the Role of a Firm’s History,” in Academy of Management Proceedings, 2016, no. 1, p. 13754.","short":"K. Thommes, S. 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Garnefeld, E. Böhm, L. Feider, in: B. Günther, S. Helm, A. Eggert (Eds.), Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed., 2016.","ieee":"I. Garnefeld, E. Böhm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed., B. Günther, S. Helm, and A. Eggert, Eds. 2016.","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Retourenmanagement zur Steigerung des Kundenwerts.” In Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, edited by B. Günther, S. Helm, and A. Eggert, 2nd ed., 2016.","ama":"Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Günther B, Helm S, Eggert A, eds. Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen. 2nd ed. ; 2016.","apa":"Garnefeld, I., Böhm, E., & Feider, L. (2016). Retourenmanagement zur Steigerung des Kundenwerts. In B. Günther, S. Helm, & A. Eggert (Eds.), Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen (2nd ed.).","mla":"Garnefeld, I., et al. “Retourenmanagement zur Steigerung des Kundenwerts.” Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, edited by B. Günther et al., 2nd ed., 2016.","bibtex":"@inbook{Garnefeld_Böhm_Feider_2016, edition={2}, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, editor={Günther, B. and Helm, S. and Eggert, A.}, year={2016} }"},"_id":"46664","date_updated":"2023-08-25T10:07:53Z"},{"_id":"46640","intvolume":" 60","issue":"1","page":"101-111","year":"2016","citation":{"short":"E. Böhm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management 60 (2016) 101–111.","ieee":"E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, vol. 60, no. 1, pp. 101–111, 2016, doi: 10.1016/j.indmarman.2016.04.007.","ama":"Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2016;60(1):101-111. doi:10.1016/j.indmarman.2016.04.007","apa":"Böhm, E., Eggert, A., & Thiesbrummel, C. (2016). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 60(1), 101–111. https://doi.org/10.1016/j.indmarman.2016.04.007","chicago":"Böhm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management 60, no. 1 (2016): 101–11. https://doi.org/10.1016/j.indmarman.2016.04.007.","mla":"Böhm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, vol. 60, no. 1, Elsevier BV, 2016, pp. 101–11, doi:10.1016/j.indmarman.2016.04.007.","bibtex":"@article{Böhm_Eggert_Thiesbrummel_2016, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, volume={60}, DOI={10.1016/j.indmarman.2016.04.007}, number={1}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2016}, pages={101–111} }"},"type":"journal_article","user_id":"49063","publication":"Industrial Marketing Management","keyword":["Marketing"],"publisher":"Elsevier BV","author":[{"id":"3043","last_name":"Böhm","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","first_name":"Eva"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"first_name":"Christoph","full_name":"Thiesbrummel, Christoph","last_name":"Thiesbrummel"}],"date_created":"2023-08-22T13:31:06Z","status":"public","volume":60,"date_updated":"2023-09-01T10:19:09Z","doi":"10.1016/j.indmarman.2016.04.007","language":[{"iso":"eng"}],"title":"Service transition: A viable option for manufacturing companies with deteriorating financial performance?","department":[{"_id":"785"}],"publication_identifier":{"issn":["0019-8501"]},"publication_status":"published"},{"type":"journal_article","year":"2016","citation":{"chicago":"Backes-Gellner, Uschi, Marlies Kluike, Kerstin Pull, Martin Schneider, and Silvia Teuber. “Human Resource Management and Radical Innovation: A Fuzzy-Set QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal of Business Economics, no. 7 (2016): 751--772.","ama":"Backes-Gellner U, Kluike M, Pull K, Schneider M, Teuber S. Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK. Journal of Business Economics. 2016;(7):751--772.","apa":"Backes-Gellner, U., Kluike, M., Pull, K., Schneider, M., & Teuber, S. (2016). Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK. Journal of Business Economics, 7, 751--772.","mla":"Backes-Gellner, Uschi, et al. “Human Resource Management and Radical Innovation: A Fuzzy-Set QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal of Business Economics, no. 7, 2016, pp. 751--772.","bibtex":"@article{Backes-Gellner_Kluike_Pull_Schneider_Teuber_2016, title={Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK}, number={7}, journal={Journal of Business Economics}, author={Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin and Schneider, Martin and Teuber, Silvia}, year={2016}, pages={751--772} }","short":"U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, S. Teuber, Journal of Business Economics (2016) 751--772.","ieee":"U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, and S. Teuber, “Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK,” Journal of Business Economics, no. 7, pp. 751--772, 2016."},"page":"751--772","language":[{"iso":"eng"}],"date_updated":"2023-11-22T20:15:38Z","_id":"4929","issue":"7","author":[{"last_name":"Backes-Gellner","first_name":"Uschi","full_name":"Backes-Gellner, Uschi"},{"last_name":"Kluike","full_name":"Kluike, Marlies","first_name":"Marlies"},{"first_name":"Kerstin","full_name":"Pull, Kerstin","last_name":"Pull"},{"last_name":"Schneider","id":"471","first_name":"Martin","orcid":"https://orcid.org/0000-0002-6961-3716","full_name":"Schneider, Martin"},{"last_name":"Teuber","full_name":"Teuber, Silvia","first_name":"Silvia"}],"publication":"Journal of Business Economics","department":[{"_id":"178"},{"_id":"185"}],"publication_status":"published","status":"public","date_created":"2018-10-26T09:37:52Z","title":"Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK","user_id":"54657"},{"date_updated":"2023-12-05T10:16:18Z","doi":"10.1515/arbeit-2007-0404","language":[{"iso":"eng"}],"title":"Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects","department":[{"_id":"184"},{"_id":"178"}],"publication_identifier":{"issn":["2365-984X","0941-5025"]},"publication_status":"published","intvolume":" 16","_id":"47990","issue":"4","page":"282-295","year":"2016","type":"journal_article","citation":{"chicago":"Alewell, Dorothea, Katrin Bähring, and Kirsten Thommes. “Die Wirkungen Des Outsourcings von Personalfunktionen – Ein Überblick Über Verschiedene Theoretische Ansätze Und Entwicklung Eines Umfassenden Wirkungssets/ Effects of the Outsourcing of Personnel Functions – an Overview of Several Theoretical Approaches and Development of a Comprehensive Set of Effects.” Arbeit 16, no. 4 (2016): 282–95. https://doi.org/10.1515/arbeit-2007-0404.","ama":"Alewell D, Bähring K, Thommes K. Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects. Arbeit. 2016;16(4):282-295. doi:10.1515/arbeit-2007-0404","apa":"Alewell, D., Bähring, K., & Thommes, K. (2016). Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects. Arbeit, 16(4), 282–295. https://doi.org/10.1515/arbeit-2007-0404","bibtex":"@article{Alewell_Bähring_Thommes_2016, title={Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects}, volume={16}, DOI={10.1515/arbeit-2007-0404}, number={4}, journal={Arbeit}, publisher={Walter de Gruyter GmbH}, author={Alewell, Dorothea and Bähring, Katrin and Thommes, Kirsten}, year={2016}, pages={282–295} }","mla":"Alewell, Dorothea, et al. “Die Wirkungen Des Outsourcings von Personalfunktionen – Ein Überblick Über Verschiedene Theoretische Ansätze Und Entwicklung Eines Umfassenden Wirkungssets/ Effects of the Outsourcing of Personnel Functions – an Overview of Several Theoretical Approaches and Development of a Comprehensive Set of Effects.” Arbeit, vol. 16, no. 4, Walter de Gruyter GmbH, 2016, pp. 282–95, doi:10.1515/arbeit-2007-0404.","short":"D. Alewell, K. Bähring, K. Thommes, Arbeit 16 (2016) 282–295.","ieee":"D. Alewell, K. Bähring, and K. Thommes, “Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects,” Arbeit, vol. 16, no. 4, pp. 282–295, 2016, doi: 10.1515/arbeit-2007-0404."},"abstract":[{"text":"Abstract\r\n Unternehmen, die über das Outsourcing von Personalfunktionen entscheiden, stehen vor einer komplexen Fragestellung, da mit dem Bezug extern erbrachter Personaldienstleistungen sehr unterschiedliche Wirkungen ausgelöst werden können. Diverse Theorieansätze machen Aussagen zu einzelnen Wirkungskategorien des Outsourcings. Jedoch gibt bisher kein Ansatz dem Entscheidungsträger in der Praxis eine umfassende Entscheidungshilfe. Hier setzt der vorliegende Artikel an: Aus Ansätzen zur zwischenbetrieblichen Arbeitsteilung wird ein umfassendes „Wirkungsset“ des Outsourcings von Personalfunktionen hergeleitet, welches sich als Checkliste relevanter Wirkungskategorien eignet und die Einseitigkeiten bisheriger Ansätze vermeidet.","lang":"eng"}],"user_id":"42933","publication":"Arbeit","keyword":["Industrial and Manufacturing Engineering"],"author":[{"last_name":"Alewell","full_name":"Alewell, Dorothea","first_name":"Dorothea"},{"first_name":"Katrin","full_name":"Bähring, Katrin","last_name":"Bähring"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"publisher":"Walter de Gruyter GmbH","volume":16,"date_created":"2023-10-11T09:01:02Z","status":"public"},{"title":"Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects","user_id":"68445","publication_status":"published","volume":44,"status":"public","date_created":"2023-06-22T16:45:16Z","author":[{"last_name":"Steinhoff","id":"4336","first_name":"Lena","full_name":"Steinhoff, Lena"},{"last_name":"Palmatier","first_name":"R. W.","full_name":"Palmatier, R. W."}],"publication":"Journal of the Academy of Marketing Science","department":[{"_id":"733"}],"doi":"10.1007/s11747-014-0405-6","issue":"1","_id":"45732","intvolume":" 44","date_updated":"2024-01-15T16:10:35Z","year":"2016","type":"journal_article","citation":{"ieee":"L. Steinhoff and R. W. Palmatier, “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects,” Journal of the Academy of Marketing Science, vol. 44, no. 1, pp. 88–107, 2016, doi: 10.1007/s11747-014-0405-6.","short":"L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 44 (2016) 88–107.","bibtex":"@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects}, volume={44}, DOI={10.1007/s11747-014-0405-6}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Palmatier, R. W.}, year={2016}, pages={88–107} }","mla":"Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science, vol. 44, no. 1, 2016, pp. 88–107, doi:10.1007/s11747-014-0405-6.","apa":"Steinhoff, L., & Palmatier, R. W. (2016). Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science, 44(1), 88–107. https://doi.org/10.1007/s11747-014-0405-6","ama":"Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science. 2016;44(1):88-107. doi:10.1007/s11747-014-0405-6","chicago":"Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science 44, no. 1 (2016): 88–107. https://doi.org/10.1007/s11747-014-0405-6."},"page":"88-107","language":[{"iso":"eng"}]},{"language":[{"iso":"eng"}],"year":"2016","citation":{"mla":"Witte, C., et al. “The Power of Gift Purchases in Strengthening Customer-Company Relationships.” Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.","bibtex":"@inproceedings{Witte_Steinhoff_Eggert_2016, title={The Power of Gift Purchases in Strengthening Customer-Company Relationships}, booktitle={Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo}, author={Witte, C. and Steinhoff, Lena and Eggert, A.}, year={2016} }","chicago":"Witte, C., Lena Steinhoff, and A. Eggert. “The Power of Gift Purchases in Strengthening Customer-Company Relationships.” In Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.","apa":"Witte, C., Steinhoff, L., & Eggert, A. (2016). The Power of Gift Purchases in Strengthening Customer-Company Relationships. Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo.","ama":"Witte C, Steinhoff L, Eggert A. The Power of Gift Purchases in Strengthening Customer-Company Relationships. In: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. ; 2016.","ieee":"C. Witte, L. Steinhoff, and A. Eggert, “The Power of Gift Purchases in Strengthening Customer-Company Relationships,” presented at the Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.","short":"C. Witte, L. Steinhoff, A. Eggert, in: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016."},"type":"conference","_id":"45747","date_updated":"2024-01-15T16:35:28Z","conference":{"location":"Oslo","name":"Proceedings of the 45th European Marketing Academy (EMAC) Conference"},"status":"public","date_created":"2023-06-22T17:02:46Z","publication_status":"published","author":[{"last_name":"Witte","full_name":"Witte, C.","first_name":"C."},{"last_name":"Steinhoff","id":"4336","first_name":"Lena","full_name":"Steinhoff, Lena"},{"full_name":"Eggert, A.","first_name":"A.","last_name":"Eggert"}],"publication":"Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo","department":[{"_id":"733"}],"user_id":"68445","title":"The Power of Gift Purchases in Strengthening Customer-Company Relationships"},{"author":[{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"last_name":"Fang","full_name":"Fang, E.","first_name":"E."},{"last_name":"Palmatier","first_name":"R. W.","full_name":"Palmatier, R. W."},{"last_name":"Wang","first_name":"K.","full_name":"Wang, K."}],"department":[{"_id":"733"}],"publication_status":"published","status":"public","date_created":"2023-06-22T17:09:33Z","title":"Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series","related_material":{"link":[{"url":"https://www.msi.org/articles/resources/dynamic-effects-of-loyalty-rewards-for-contractual-customers/","relation":"confirmation"}]},"user_id":"68445","citation":{"short":"L. Steinhoff, E. Fang, R.W. Palmatier, K. Wang, Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, 2016.","ieee":"L. Steinhoff, E. Fang, R. W. Palmatier, and K. Wang, Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series. 2016, pp. 16–121.","apa":"Steinhoff, L., Fang, E., Palmatier, R. W., & Wang, K. (2016). Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series (pp. 16–121).","ama":"Steinhoff L, Fang E, Palmatier RW, Wang K. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series.; 2016:16-121.","chicago":"Steinhoff, Lena, E. Fang, R. W. Palmatier, and K. Wang. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, 2016.","bibtex":"@book{Steinhoff_Fang_Palmatier_Wang_2016, title={Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series}, author={Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K.}, year={2016}, pages={16–121} }","mla":"Steinhoff, Lena, et al. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series. 2016, pp. 16–121."},"type":"working_paper","year":"2016","page":"16-121","language":[{"iso":"eng"}],"date_updated":"2024-01-29T12:33:47Z","_id":"45754"},{"department":[{"_id":"183"}],"publisher":"Universität Paderborn","author":[{"first_name":"Patrizia","full_name":"Fanasch, Patrizia","last_name":"Fanasch"}],"date_created":"2018-06-22T11:57:31Z","project":[{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Project Area A","_id":"2"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"status":"public","title":"Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg","user_id":"477","type":"mastersthesis","year":"2015","citation":{"ama":"Fanasch P. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn; 2015.","apa":"Fanasch, P. (2015). Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn.","chicago":"Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015.","mla":"Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015.","bibtex":"@book{Fanasch_2015, title={Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg}, publisher={Universität Paderborn}, author={Fanasch, Patrizia}, year={2015} }","short":"P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg, Universität Paderborn, 2015.","ieee":"P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015."},"supervisor":[{"last_name":"Frick","first_name":"Bernd","full_name":"Frick, Bernd"}],"language":[{"iso":"ger"}],"_id":"3309","date_updated":"2022-01-06T06:59:10Z"},{"supervisor":[{"full_name":"Frick, Bernd","first_name":"Bernd","last_name":"Frick"}],"language":[{"iso":"ger"}],"year":"2015","type":"bachelorsthesis","citation":{"ieee":"G. P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015.","short":"G.P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter, Universität Paderborn, 2015.","bibtex":"@book{Walczok_2015, title={Die Veränderung des Mobilfunkmarktes durch die Discountanbieter}, publisher={Universität Paderborn}, author={Walczok, Gregor Paul}, year={2015} }","mla":"Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015.","chicago":"Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015.","ama":"Walczok GP. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn; 2015.","apa":"Walczok, G. P. (2015). Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn."},"_id":"3310","date_updated":"2022-01-06T06:59:10Z","department":[{"_id":"183"}],"author":[{"last_name":"Walczok","full_name":"Walczok, Gregor Paul","first_name":"Gregor Paul"}],"publisher":"Universität Paderborn","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"date_created":"2018-06-22T11:59:36Z","status":"public","user_id":"477","title":"Die Veränderung des Mobilfunkmarktes durch die Discountanbieter"},{"date_updated":"2022-01-06T06:58:25Z","doi":"10.1002/cb.1553","language":[{"iso":"eng"}],"title":"How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry","department":[{"_id":"183"}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Subprojekt A4","_id":"8"},{"_id":"2","name":"SFB 901 - Project Area A"}],"intvolume":" 14","_id":"288","issue":"6","year":"2015","type":"journal_article","citation":{"mla":"Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour, vol. 14, no. 6, Wiley Online Library, 2015, pp. 366–77, doi:10.1002/cb.1553.","bibtex":"@article{Cox_Kaimann_2015, title={How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry}, volume={14}, DOI={10.1002/cb.1553}, number={6}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library}, author={Cox, Joe and Kaimann, Daniel}, year={2015}, pages={366–377} }","chicago":"Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour 14, no. 6 (2015): 366–77. https://doi.org/10.1002/cb.1553.","ama":"Cox J, Kaimann D. How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour. 2015;14(6):366-377. doi:10.1002/cb.1553","apa":"Cox, J., & Kaimann, D. (2015). How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour, 14(6), 366–377. https://doi.org/10.1002/cb.1553","ieee":"J. Cox and D. Kaimann, “How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry,” Journal of Consumer Behaviour, vol. 14, no. 6, pp. 366–377, 2015.","short":"J. Cox, D. Kaimann, Journal of Consumer Behaviour 14 (2015) 366–377."},"page":"366-377","abstract":[{"lang":"eng","text":"Experience goods are characterised by information asymmetry and a lack of ex ante knowledge of product quality, such that reliable external signals of quality are likely to be highly valued. Two potentially credible sources of such information are reviews from professional critics and ‘word of mouth’ from other consumers. This paper makes a direct comparison between the relative influences and interactions of reviews from both of these sources on the sales performance of video game software. In order to empirically estimate and separate the effects of the two signals, we analyze a sample of 1480 video games and their sales figures between 2004 and 2010. We find evidence to suggest that even after taking steps to control for endogeneity, reviews from professional critics have a significantly positive influence on sales which outweighs that from consumer reviews. We also find evidence to suggest that reviews from professional critics also interact significantly with other signals of product quality. Consequently, we contend that professional critics adopt the role of an influencer, whereas word-of-mouth opinion acts more as a predictor of sales in the market for video games."}],"ddc":["040"],"user_id":"18949","author":[{"last_name":"Cox","first_name":"Joe","full_name":"Cox, Joe"},{"id":"18949","last_name":"Kaimann","full_name":"Kaimann, Daniel","first_name":"Daniel"}],"publisher":"Wiley Online Library","publication":"Journal of Consumer Behaviour","file_date_updated":"2018-03-21T09:24:24Z","file":[{"file_size":386704,"creator":"florida","file_id":"1467","date_updated":"2018-03-21T09:24:24Z","content_type":"application/pdf","success":1,"relation":"main_file","file_name":"288-Cox_et_al-2015-Journal_of_Consumer_Behaviour.pdf","date_created":"2018-03-21T09:24:24Z","access_level":"closed"}],"volume":14,"has_accepted_license":"1","status":"public","date_created":"2017-10-17T12:41:48Z"},{"department":[{"_id":"178"}],"author":[{"full_name":"Grund, Christian","first_name":"Christian","last_name":"Grund"},{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"}],"publication_status":"published","jel":["J45","H83","M55"],"date_created":"2021-02-03T09:16:17Z","status":"public","extern":"1","abstract":[{"text":"The intention of \"doing good for society\" is regarded to be a crucial motivator for employees in the public sector in order for them to perform well. Recent research in the public sector literature calls for a deeper understanding of how this specific public service motivation (PSM) is shaped. In our paper, we analyze how different degrees of inclusion in the public sector impact PSM. We also investigate how prospects of employment relations (fixed-term versus permanent contracts), temporal differences (part-time versus full-time employment), and actual jobs (core versus subsidiary jobs) moderate PSM in public service. Our findings show that aspects of PSM are affected by these employment characteristics in various ways, suggesting that the factors influencing PSM are multifaceted and that actual employment conditions have to be taken into consideration when assessing PSM. ","lang":"eng"}],"title":"Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation","user_id":"49071","page":"42","year":"2015","type":"working_paper","citation":{"ieee":"C. Grund and K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015.","short":"C. Grund, K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015.","mla":"Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015.","bibtex":"@book{Grund_Thommes_2015, title={Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation}, author={Grund, Christian and Thommes, Kirsten}, year={2015} }","apa":"Grund, C., & Thommes, K. (2015). Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.","ama":"Grund C, Thommes K. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.; 2015.","chicago":"Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015."},"language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:54:46Z","_id":"21131"},{"year":"2015","citation":{"ieee":"C. Grund, C. Harbring, and K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.","short":"C. Grund, C. Harbring, K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015.","mla":"Grund, Christian, et al. Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.","bibtex":"@book{Grund_Harbring_Thommes_2015, title={Cooperation in Diverse Teams: The Role of Temporary Group Membership}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015} }","chicago":"Grund, Christian, Christine Harbring, and Kirsten Thommes. Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015.","ama":"Grund C, Harbring C, Thommes K. Cooperation in Diverse Teams: The Role of Temporary Group Membership.; 2015.","apa":"Grund, C., Harbring, C., & Thommes, K. (2015). Cooperation in Diverse Teams: The Role of Temporary Group Membership."},"type":"working_paper","page":"32","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:54:46Z","_id":"21132","jel":["C9","M5"],"publication_status":"published","status":"public","date_created":"2021-02-03T09:19:30Z","author":[{"last_name":"Grund","first_name":"Christian","full_name":"Grund, Christian"},{"last_name":"Harbring","full_name":"Harbring, Christine","first_name":"Christine"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"department":[{"_id":"178"}],"title":"Cooperation in Diverse Teams: The Role of Temporary Group Membership","user_id":"49071","extern":"1","abstract":[{"text":"In organizations, some team members are assigned to a team for a predefined short period of time, e.g., as they have a temporary contract, while others are permanent members of the same team. In a laboratory experiment we analyze the cooperation levels resulting from diverse teams, where some team members remain with a team and others are switching teams. Our results reveal that teams consisting partly of members with temporary membership display a lower productivity compared to teams of permanent team members only. First, temporary team members cooperate less than permanent team members. Second, individual effort decisions increase with the number of team mates who are of the same type. This second effect holds for both temps and permanents. We argue that social identity is affected by team composition and the individuals' role in a team.","lang":"eng"}]},{"_id":"228","page":"48-59","year":"2015","citation":{"short":"R. Fahr, B. Mir Djawadi, Journal of Economic Psychology (2015) 48–59.","ieee":"R. Fahr and B. Mir Djawadi, “‘…and they are really lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.,” Journal of Economic Psychology, pp. 48–59, 2015.","apa":"Fahr, R., & Mir Djawadi, B. (2015). “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology, 48–59. https://doi.org/10.1016/j.joep.2015.03.002","ama":"Fahr R, Mir Djawadi B. “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology. 2015:48-59. doi:10.1016/j.joep.2015.03.002","chicago":"Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, 2015, 48–59. https://doi.org/10.1016/j.joep.2015.03.002.","bibtex":"@article{Fahr_Mir Djawadi_2015, title={“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.}, DOI={10.1016/j.joep.2015.03.002}, journal={Journal of Economic Psychology}, publisher={Elsevier}, author={Fahr, Rene and Mir Djawadi, Behnud}, year={2015}, pages={48–59} }","mla":"Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, Elsevier, 2015, pp. 48–59, doi:10.1016/j.joep.2015.03.002."},"type":"journal_article","ddc":["040"],"user_id":"477","abstract":[{"text":"We investigate the pervasiveness of lying in professional contexts such as insurance fraud, tax evasion and untrue job applications. We argue that lying in professional contexts share three characterizing features: (1) the gain from the dishonest behavior is uncertain, (2) the harm that lying may cause to the other party is only indirect and (3) lies are more indirect lies by action or written statements. Conducted as a field experiment with a heterogenous group of participants during a University ‘‘Open House Day’’, our ‘‘gumball-machineexperiment’’ provides field evidence on how preferences for lying are shaped in situations typically found in professional contexts which we consider to be particularly prone to lying behavior compared to other contexts. As a key innovation, our experimental design allows measuring exact levels of cheating behavior under anonymous conditions. We find clean evidence that cheating is prevalent across all sub groups and that more than 32% of the population cheats for their own gain. However, an analysis of the cheating rates with respect to highest educational degree and professional status reveals that students cheat more than non-students. This finding warrants a careful interpretation of generalizing laboratory findings with student subjects about the prevalence of cheating in the population.","lang":"eng"}],"date_created":"2017-10-17T12:41:36Z","status":"public","has_accepted_license":"1","publication":"Journal of Economic Psychology","file_date_updated":"2018-03-21T10:33:10Z","publisher":"Elsevier","author":[{"id":"111","last_name":"Fahr","full_name":"Fahr, Rene","first_name":"Rene"},{"id":"26032","last_name":"Mir Djawadi","orcid":"0000-0002-6271-5912","full_name":"Mir Djawadi, Behnud","first_name":"Behnud"}],"file":[{"creator":"florida","file_id":"1505","file_size":1341791,"relation":"main_file","success":1,"date_updated":"2018-03-21T10:33:10Z","content_type":"application/pdf","file_name":"228-1-s2.0-S016748701500029X-main.pdf","date_created":"2018-03-21T10:33:10Z","access_level":"closed"}],"doi":"10.1016/j.joep.2015.03.002","date_updated":"2022-01-06T06:55:41Z","language":[{"iso":"eng"}],"title":"“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.","project":[{"_id":"1","name":"SFB 901"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"name":"SFB 901 - Project Area A","_id":"2"}],"department":[{"_id":"179"}]},{"title":" You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty","user_id":"57352","date_created":"2019-02-16T08:03:43Z","status":"public","publication":"2015 AMA Summer Marketing Educators' Conference Proceedings","department":[{"_id":"19"},{"_id":"180"}],"author":[{"last_name":"Eggert","full_name":"Eggert, A","first_name":"A"},{"last_name":"Steinhoff","full_name":"Steinhoff, L","first_name":"L"},{"full_name":"Witte, C","first_name":"C","last_name":"Witte"}],"date_updated":"2022-01-06T07:03:45Z","_id":"7722","citation":{"ieee":"A. Eggert, L. Steinhoff, and C. Witte, “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty,” in 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","short":"A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","mla":"Eggert, A., et al. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","bibtex":"@inproceedings{Eggert_Steinhoff_Witte_2015, title={ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing Educators’ Conference Proceedings}, author={Eggert, A and Steinhoff, L and Witte, C}, year={2015} }","ama":"Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings. ; 2015.","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2015). You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In 2015 AMA Summer Marketing Educators’ Conference Proceedings.","chicago":"Eggert, A, L Steinhoff, and C Witte. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” In 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015."},"type":"conference","year":"2015","language":[{"iso":"eng"}]},{"year":"2015","citation":{"ieee":"C. Cramer, E. Böhm, and A. Eggert, “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","short":"C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","mla":"Cramer, C., et al. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2015, title={Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Cramer, C and Böhm, E and Eggert, A}, year={2015} }","chicago":"Cramer, C, E Böhm, and A Eggert. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ama":"Cramer C, Böhm E, Eggert A. Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.","apa":"Cramer, C., Böhm, E., & Eggert, A. (2015). Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In Proceedings of the 44th European Marketing Academy (EMAC) Conference."},"type":"conference","language":[{"iso":"eng"}],"_id":"7723","date_updated":"2022-01-06T07:03:45Z","status":"public","date_created":"2019-02-16T08:09:06Z","author":[{"last_name":"Cramer","first_name":"C","full_name":"Cramer, C"},{"full_name":"Böhm, E","first_name":"E","last_name":"Böhm"},{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"}],"department":[{"_id":"19"},{"_id":"180"}],"publication":"Proceedings of the 44th European Marketing Academy (EMAC) Conference","title":"Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms","user_id":"57352"},{"title":"Threatening customers not to return – An effective strategy for online retailers?","user_id":"57352","date_created":"2019-02-16T08:16:00Z","status":"public","publication":"Proceedings of the 44th European Marketing Academy (EMAC) Conference","department":[{"_id":"19"},{"_id":"180"}],"author":[{"last_name":"Feider","first_name":"L","full_name":"Feider, L"},{"first_name":"I","full_name":"Garnefeld, I","last_name":"Garnefeld"},{"full_name":"Böhm, E","first_name":"E","last_name":"Böhm"}],"date_updated":"2022-01-06T07:03:45Z","_id":"7724","citation":{"ieee":"L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return – An effective strategy for online retailers?,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","short":"L. Feider, I. Garnefeld, E. Böhm, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","bibtex":"@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers not to return – An effective strategy for online retailers?}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Feider, L and Garnefeld, I and Böhm, E}, year={2015} }","mla":"Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","chicago":"Feider, L, I Garnefeld, and E Böhm. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ama":"Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.","apa":"Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not to return – An effective strategy for online retailers? In Proceedings of the 44th European Marketing Academy (EMAC) Conference."},"year":"2015","type":"conference","language":[{"iso":"eng"}]},{"intvolume":" 29","_id":"5701","issue":"6/7","year":"2015","type":"journal_article","citation":{"short":"N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.","ieee":"N. Wünderlich et al., “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 442–447, 2015.","apa":"Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., & Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing, 29(6/7), 442–447.","ama":"Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.","chicago":"Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing 29, no. 6/7 (2015): 442–47.","bibtex":"@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }","mla":"Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47."},"page":"442-447","article_type":"original","abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n– We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n– Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services."}],"user_id":"37741","author":[{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"},{"last_name":"Heinonen","first_name":"Kristina","full_name":"Heinonen, Kristina"},{"full_name":"Ostrom, Amy L","first_name":"Amy L","last_name":"Ostrom"},{"last_name":"Patricio","full_name":"Patricio, Lia","first_name":"Lia"},{"last_name":"Sousa","first_name":"Rui","full_name":"Sousa, Rui"},{"first_name":"Chris","full_name":"Voss, Chris","last_name":"Voss"},{"first_name":"Jos","full_name":"Lemmink, Jos","last_name":"Lemmink"}],"publisher":"Emerald Group Publishing Limited","keyword":["Connected services","Intelligent object","New service type","Smart services"],"publication":"Journal of Services Marketing","volume":29,"status":"public","date_created":"2018-11-15T11:27:26Z","date_updated":"2022-01-06T07:02:36Z","language":[{"iso":"eng"}],"title":"Futurizing” Smart Service: Implications for Service Researchers and Managers.","department":[{"_id":"181"}],"publication_status":"published"},{"department":[{"_id":"181"}],"publication_status":"published","title":"Conducting Service Research that Matters.","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:36Z","publisher":"Emerald Group Publishing Limited","author":[{"first_name":"Anders","full_name":"Gustafsson, Anders","last_name":"Gustafsson"},{"last_name":"Aksoy","first_name":"Lerzan","full_name":"Aksoy, Lerzan"},{"last_name":"Brady","first_name":"Michael K","full_name":"Brady, Michael K"},{"last_name":"McColl-Kennedy","first_name":"Janet R","full_name":"McColl-Kennedy, Janet R"},{"first_name":"Nancy J","full_name":"Sirianni, Nancy J","last_name":"Sirianni"},{"last_name":"Witell","first_name":"Lars","full_name":"Witell, Lars"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"}],"keyword":["Relevance","Service technology","Service innovation","Customer experience","Rigor","Service outcomes"],"publication":"Journal of Services Marketing","status":"public","date_created":"2018-11-15T11:32:07Z","volume":29,"article_type":"original","abstract":[{"text":"Purpose\r\n– The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research.","lang":"eng"}],"user_id":"37741","citation":{"short":"A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.","ieee":"A. Gustafsson et al., “Conducting Service Research that Matters.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 425–429, 2015.","chicago":"Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy, Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research That Matters.” Journal of Services Marketing 29, no. 6/7 (2015): 425–29.","apa":"Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N. J., Witell, L., & Wünderlich, N. (2015). Conducting Service Research that Matters. Journal of Services Marketing, 29(6/7), 425–429.","ama":"Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. Journal of Services Marketing. 2015;29(6/7):425-429.","bibtex":"@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }","mla":"Gustafsson, Anders, et al. “Conducting Service Research That Matters.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 425–29."},"type":"journal_article","year":"2015","page":"425-429","_id":"5703","intvolume":" 29","issue":"6/7"},{"department":[{"_id":"181"}],"publication_status":"published","publication_identifier":{"issn":["0276-7783."]},"title":"The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:36Z","publisher":"MIS RC","author":[{"last_name":"Scherer","full_name":"Scherer, Anne","first_name":"Anne"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"},{"last_name":"Von Wangenheim","first_name":"Florian","full_name":"Von Wangenheim, Florian"}],"keyword":["customer defection","customer retention","e-service","longitudinal","Self-service","value-in-context"],"publication":"MIS Quarterly","volume":39,"status":"public","date_created":"2018-11-15T11:36:38Z","article_type":"original","abstract":[{"lang":"eng","text":"Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. "}],"user_id":"37741","citation":{"ieee":"A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” MIS Quarterly, vol. 39, no. 1, pp. 177–200, 2015.","short":"A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.","bibtex":"@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }","mla":"Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly, vol. 39, no. 1, MIS RC, 2015, pp. 177–200.","ama":"Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly. 2015;39(1):177-200.","apa":"Scherer, A., Wünderlich, N., & Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly, 39(1), 177–200.","chicago":"Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly 39, no. 1 (2015): 177–200."},"type":"journal_article","year":"2015","page":"177-200","_id":"5704","intvolume":" 39","issue":"1"},{"title":"Advancing Research on Loyalty Programs: A Future Research Agenda.","publication_status":"published","department":[{"_id":"181"}],"date_updated":"2022-01-06T07:02:36Z","language":[{"iso":"eng"}],"user_id":"37741","abstract":[{"text":"Despite the growing literature on loyalty program (LP) research, many questions remain underexplored. Driven by advancements in information technology, marketing analytics, and consumer interface platforms (e.g., mobile devices), there have been many recent developments in LP practices around the world. They impose new challenges and create exciting opportunities for future LP research. The main objective of this paper is to identify missing links in the literature and to craft a future research agenda to advance LP research and practice. Our discussion focuses on three key areas: (1) LP designs, (2) Assessment of LP performance, and (3) Emerging trends and the impact of new technologies. We highlight several gaps in the literature and outline research opportunities in each area.","lang":"eng"}],"article_type":"original","date_created":"2018-11-15T11:46:22Z","status":"public","volume":26,"publication":"Marketing Letters","keyword":["Loyalty programs","Loyalty program design","Loyalty program performance assessment","Emerging trends","Partnership loyalty programs","Customer relationship management"],"publisher":"Springer","author":[{"last_name":"Breugelmans","first_name":"Els","full_name":"Breugelmans, Els"},{"last_name":"Bijmolt","full_name":"Bijmolt, Tammo H A","first_name":"Tammo H A"},{"first_name":"Jie","full_name":"Zhang, Jie","last_name":"Zhang"},{"last_name":"Basso","first_name":"Leonardo J","full_name":"Basso, Leonardo J"},{"full_name":"Dorotic, Matilda","first_name":"Matilda","last_name":"Dorotic"},{"full_name":"Kopalle, Praveen","first_name":"Praveen","last_name":"Kopalle"},{"first_name":"Alec","full_name":"Minnema, Alec","last_name":"Minnema"},{"full_name":"Mijnlieff, Willem Jan","first_name":"Willem Jan","last_name":"Mijnlieff"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"}],"issue":"2","_id":"5705","intvolume":" 26","page":"127-139","year":"2015","type":"journal_article","citation":{"short":"E. Breugelmans, T.H.A. Bijmolt, J. Zhang, L.J. Basso, M. Dorotic, P. Kopalle, A. Minnema, W.J. Mijnlieff, N. Wünderlich, Marketing Letters 26 (2015) 127–139.","ieee":"E. Breugelmans et al., “Advancing Research on Loyalty Programs: A Future Research Agenda.,” Marketing Letters, vol. 26, no. 2, pp. 127–139, 2015.","apa":"Breugelmans, E., Bijmolt, T. H. A., Zhang, J., Basso, L. J., Dorotic, M., Kopalle, P., … Wünderlich, N. (2015). Advancing Research on Loyalty Programs: A Future Research Agenda. Marketing Letters, 26(2), 127–139.","ama":"Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty Programs: A Future Research Agenda. Marketing Letters. 2015;26(2):127-139.","chicago":"Breugelmans, Els, Tammo H A Bijmolt, Jie Zhang, Leonardo J Basso, Matilda Dorotic, Praveen Kopalle, Alec Minnema, Willem Jan Mijnlieff, and Nancy Wünderlich. “Advancing Research on Loyalty Programs: A Future Research Agenda.” Marketing Letters 26, no. 2 (2015): 127–39.","mla":"Breugelmans, Els, et al. “Advancing Research on Loyalty Programs: A Future Research Agenda.” Marketing Letters, vol. 26, no. 2, Springer, 2015, pp. 127–39.","bibtex":"@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015, title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26}, number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy}, year={2015}, pages={127–139} }"}},{"title":"Managing the bright and dark sides of status endowment in hierarchical loyalty programs","user_id":"57352","publication":"Journal of Service Research","department":[{"_id":"180"}],"author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"first_name":"Ina","full_name":"Garnefeld, Ina","last_name":"Garnefeld"}],"volume":18,"date_created":"2018-10-25T08:56:11Z","status":"public","date_updated":"2022-01-06T07:01:27Z","_id":"4847","intvolume":" 18","issue":"2","page":"210--228","year":"2015","type":"journal_article","citation":{"bibtex":"@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the bright and dark sides of status endowment in hierarchical loyalty programs}, volume={18}, number={2}, journal={Journal of Service Research}, author={Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina}, year={2015}, pages={210--228} }","mla":"Eggert, Andreas, et al. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of Service Research, vol. 18, no. 2, 2015, pp. 210--228.","chicago":"Eggert, Andreas, Lena Steinhoff, and Ina Garnefeld. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of Service Research 18, no. 2 (2015): 210--228.","apa":"Eggert, A., Steinhoff, L., & Garnefeld, I. (2015). Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research, 18(2), 210--228.","ama":"Eggert A, Steinhoff L, Garnefeld I. Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research. 2015;18(2):210--228.","ieee":"A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the bright and dark sides of status endowment in hierarchical loyalty programs,” Journal of Service Research, vol. 18, no. 2, pp. 210--228, 2015.","short":"A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015) 210--228."},"language":[{"iso":"eng"}]},{"author":[{"full_name":"Terho, Harri","first_name":"Harri","last_name":"Terho"},{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"full_name":"Haas, Alexander","first_name":"Alexander","last_name":"Haas"},{"last_name":"Ulaga","first_name":"Wolfgang","full_name":"Ulaga, Wolfgang"}],"publication":"Industrial Marketing Management","department":[{"_id":"180"}],"status":"public","date_created":"2018-10-25T09:33:30Z","user_id":"57352","title":"How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling","citation":{"bibtex":"@article{Terho_Eggert_Haas_Ulaga_2015, title={How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang}, year={2015}, pages={12--21} }","mla":"Terho, Harri, et al. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” Industrial Marketing Management, 2015, pp. 12--21.","chicago":"Terho, Harri, Andreas Eggert, Alexander Haas, and Wolfgang Ulaga. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” Industrial Marketing Management, 2015, 12--21.","apa":"Terho, H., Eggert, A., Haas, A., & Ulaga, W. (2015). How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management, 12--21.","ama":"Terho H, Eggert A, Haas A, Ulaga W. How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management. 2015:12--21.","ieee":"H. Terho, A. Eggert, A. Haas, and W. Ulaga, “How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling,” Industrial Marketing Management, pp. 12--21, 2015.","short":"H. Terho, A. Eggert, A. Haas, W. Ulaga, Industrial Marketing Management (2015) 12--21."},"year":"2015","type":"journal_article","page":"12--21","_id":"4848","date_updated":"2022-01-06T07:01:27Z"},{"title":"Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?","user_id":"57352","status":"public","date_created":"2018-10-25T09:34:37Z","author":[{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"first_name":"Christoph","full_name":"Thiesbrummel, Christoph","last_name":"Thiesbrummel"},{"last_name":"Deutscher","full_name":"Deutscher, Christian","first_name":"Christian"}],"department":[{"_id":"180"}],"publication":"Industrial Marketing Management","_id":"4849","date_updated":"2022-01-06T07:01:27Z","citation":{"short":"A. Eggert, C. Thiesbrummel, C. Deutscher, Industrial Marketing Management (2015) 173--183.","ieee":"A. Eggert, C. Thiesbrummel, and C. Deutscher, “Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?,” Industrial Marketing Management, pp. 173--183, 2015.","apa":"Eggert, A., Thiesbrummel, C., & Deutscher, C. (2015). Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? Industrial Marketing Management, 173--183.","ama":"Eggert A, Thiesbrummel C, Deutscher C. Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? Industrial Marketing Management. 2015:173--183.","chicago":"Eggert, Andreas, Christoph Thiesbrummel, and Christian Deutscher. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” Industrial Marketing Management, 2015, 173--183.","bibtex":"@article{Eggert_Thiesbrummel_Deutscher_2015, title={Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Thiesbrummel, Christoph and Deutscher, Christian}, year={2015}, pages={173--183} }","mla":"Eggert, Andreas, et al. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” Industrial Marketing Management, 2015, pp. 173--183."},"year":"2015","type":"journal_article","page":"173--183"},{"department":[{"_id":"178"},{"_id":"179"}],"publication":"Journal of Economic Psychology","author":[{"last_name":"Djawadi","first_name":"Behnud Mir","full_name":"Djawadi, Behnud Mir"},{"first_name":"René","full_name":"Fahr, René","last_name":"Fahr"}],"date_created":"2018-10-26T07:01:44Z","status":"public","publication_status":"published","volume":48,"user_id":"69384","title":"\"...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment\"","language":[{"iso":"eng"}],"page":"48-59","type":"journal_article","year":"2015","citation":{"chicago":"Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” Journal of Economic Psychology 48 (2015): 48–59.","apa":"Djawadi, B. M., & Fahr, R. (2015). “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, 48, 48–59.","ama":"Djawadi BM, Fahr R. “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology. 2015;48:48-59.","mla":"Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” Journal of Economic Psychology, vol. 48, 2015, pp. 48–59.","bibtex":"@article{Djawadi_Fahr_2015, title={“...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment”}, volume={48}, journal={Journal of Economic Psychology}, author={Djawadi, Behnud Mir and Fahr, René}, year={2015}, pages={48–59} }","short":"B.M. Djawadi, R. Fahr, Journal of Economic Psychology 48 (2015) 48–59.","ieee":"B. M. Djawadi and R. Fahr, “‘...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment,’” Journal of Economic Psychology, vol. 48, pp. 48–59, 2015."},"_id":"4871","date_updated":"2022-01-06T07:01:28Z","intvolume":" 48"},{"page":"483-495","year":"2015","citation":{"ieee":"A. Eggert, A. Haas, W. Ulaga, and H. Terho, “Wertbasiertes Verkaufen auf Industriegütermärkten,” in Handbuch Business-to-Business-Marketing, Wiesbaden: Springer Fachmedien Wiesbaden, 2015, pp. 483–495.","short":"A. Eggert, A. Haas, W. Ulaga, H. Terho, in: Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden, Wiesbaden, 2015, pp. 483–495.","mla":"Eggert, Andreas, et al. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden, 2015, pp. 483–95, doi:10.1007/978-3-8349-4681-2_23.","bibtex":"@inbook{Eggert_Haas_Ulaga_Terho_2015, place={Wiesbaden}, title={Wertbasiertes Verkaufen auf Industriegütermärkten}, DOI={10.1007/978-3-8349-4681-2_23}, booktitle={Handbuch Business-to-Business-Marketing}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang and Terho, Harri}, year={2015}, pages={483–495} }","chicago":"Eggert, Andreas, Alexander Haas, Wolfgang Ulaga, and Harri Terho. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” In Handbuch Business-to-Business-Marketing, 483–95. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. https://doi.org/10.1007/978-3-8349-4681-2_23.","apa":"Eggert, A., Haas, A., Ulaga, W., & Terho, H. (2015). Wertbasiertes Verkaufen auf Industriegütermärkten. In Handbuch Business-to-Business-Marketing (pp. 483–495). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-8349-4681-2_23","ama":"Eggert A, Haas A, Ulaga W, Terho H. Wertbasiertes Verkaufen auf Industriegütermärkten. In: Handbuch Business-to-Business-Marketing. Wiesbaden: Springer Fachmedien Wiesbaden; 2015:483-495. doi:10.1007/978-3-8349-4681-2_23"},"type":"book_chapter","doi":"10.1007/978-3-8349-4681-2_23","date_updated":"2022-01-06T07:01:30Z","_id":"4943","publication_identifier":{"isbn":["9783834946805","9783834946812"]},"publication_status":"published","date_created":"2018-10-26T09:59:53Z","status":"public","department":[{"_id":"178"},{"_id":"180"}],"publication":"Handbuch Business-to-Business-Marketing","publisher":"Springer Fachmedien Wiesbaden","author":[{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"full_name":"Haas, Alexander","first_name":"Alexander","last_name":"Haas"},{"full_name":"Ulaga, Wolfgang","first_name":"Wolfgang","last_name":"Ulaga"},{"first_name":"Harri","full_name":"Terho, Harri","last_name":"Terho"}],"title":"Wertbasiertes Verkaufen auf Industriegütermärkten","user_id":"57352","place":"Wiesbaden"},{"page":"41--44","type":"journal_article","citation":{"bibtex":"@article{Grund_Harbring_Thommes_2015, title={Public good provision in blended groups of partners and strangers}, journal={Economics Letters}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015}, pages={41--44} }","mla":"Grund, Christian, et al. “Public Good Provision in Blended Groups of Partners and Strangers.” Economics Letters, 2015, pp. 41--44.","chicago":"Grund, Christian, Christine Harbring, and Kirsten Thommes. “Public Good Provision in Blended Groups of Partners and Strangers.” Economics Letters, 2015, 41--44.","ama":"Grund C, Harbring C, Thommes K. Public good provision in blended groups of partners and strangers. Economics Letters. 2015:41--44.","apa":"Grund, C., Harbring, C., & Thommes, K. (2015). Public good provision in blended groups of partners and strangers. Economics Letters, 41--44.","ieee":"C. Grund, C. Harbring, and K. Thommes, “Public good provision in blended groups of partners and strangers,” Economics Letters, pp. 41--44, 2015.","short":"C. Grund, C. Harbring, K. Thommes, Economics Letters (2015) 41--44."},"year":"2015","_id":"4968","date_updated":"2022-01-06T07:01:31Z","date_created":"2018-10-29T09:05:36Z","status":"public","department":[{"_id":"178"},{"_id":"184"}],"publication":"Economics Letters","author":[{"last_name":"Grund","first_name":"Christian","full_name":"Grund, Christian"},{"last_name":"Harbring","first_name":"Christine","full_name":"Harbring, Christine"},{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"}],"user_id":"69384","title":"Public good provision in blended groups of partners and strangers"},{"title":"Behavioral spillovers from freeriding in multilevel interactions","user_id":"69384","author":[{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"},{"first_name":"Jana","full_name":"Vyrastekova, Jana","last_name":"Vyrastekova"},{"full_name":"Akkerman, Agnes","first_name":"Agnes","last_name":"Akkerman"}],"department":[{"_id":"178"},{"_id":"184"}],"publication":"Journal of Behavioral and Experimental Economics","status":"public","date_created":"2018-10-29T09:09:59Z","_id":"4969","date_updated":"2022-01-06T07:01:31Z","type":"journal_article","citation":{"chicago":"Thommes, Kirsten, Jana Vyrastekova, and Agnes Akkerman. “Behavioral Spillovers from Freeriding in Multilevel Interactions.” Journal of Behavioral and Experimental Economics, 2015, 78--87.","ama":"Thommes K, Vyrastekova J, Akkerman A. Behavioral spillovers from freeriding in multilevel interactions. Journal of Behavioral and Experimental Economics. 2015:78--87.","apa":"Thommes, K., Vyrastekova, J., & Akkerman, A. (2015). Behavioral spillovers from freeriding in multilevel interactions. Journal of Behavioral and Experimental Economics, 78--87.","bibtex":"@article{Thommes_Vyrastekova_Akkerman_2015, title={Behavioral spillovers from freeriding in multilevel interactions}, journal={Journal of Behavioral and Experimental Economics}, author={Thommes, Kirsten and Vyrastekova, Jana and Akkerman, Agnes}, year={2015}, pages={78--87} }","mla":"Thommes, Kirsten, et al. “Behavioral Spillovers from Freeriding in Multilevel Interactions.” Journal of Behavioral and Experimental Economics, 2015, pp. 78--87.","short":"K. Thommes, J. Vyrastekova, A. Akkerman, Journal of Behavioral and Experimental Economics (2015) 78--87.","ieee":"K. Thommes, J. Vyrastekova, and A. Akkerman, “Behavioral spillovers from freeriding in multilevel interactions,” Journal of Behavioral and Experimental Economics, pp. 78--87, 2015."},"year":"2015","page":"78--87"},{"editor":[{"first_name":"W.","full_name":"Becker, W.","last_name":"Becker"},{"last_name":"Ulrich","first_name":"P.","full_name":"Ulrich, P."}],"status":"public","date_created":"2018-10-31T07:35:25Z","author":[{"first_name":"Rene","full_name":"Fahr, Rene","last_name":"Fahr","id":"111"},{"first_name":"Dörte","full_name":"Foit, Dörte","last_name":"Foit"}],"publisher":"W. Kohlhammer-Verlag","department":[{"_id":"178"},{"_id":"179"}],"publication":"BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen\"","edition":"1","title":"Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand","user_id":"69384","place":"Stuttgart","type":"book_chapter","year":"2015","citation":{"ieee":"R. Fahr and D. Foit, “Kleine Unternehmen - kleine Verantwortung? 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However, existing econometric studies pay insufficient attention to the interactions and complex combinations of these signals, and are typically limited as a result of difficulties controlling for multicollinearity and endogeneity in their data. We develop a novel theoretical approach to address these issues and study different signaling effects (i.e., word-of-mouth, brand reputation, and distribution strategy) on customer perceptions. Using data on the US video games market, we apply a fuzzy set qualitative comparative analysis (fsQCA) to account for cause-effect relationships. The results of our study address a number of key issues in the economics and management literature. First, our results support the contention that reviews from professional critics act as a signal of product quality and therefore positively influence unit sales, as do the discriminatory effects of prices and restricted age ratings. Second, we find evidence to support the use of brand extension strategies as marketing tools that create spillover effects and support the launch of new products.","lang":"eng"}],"type":"report","year":"2014","citation":{"ieee":"D. Kaimann and J. Cox, The Interaction of Signals: A Fuzzy set Analysis of the Video Game Industry. Universität Paderborn, 2014.","short":"D. Kaimann, J. Cox, The Interaction of Signals: A Fuzzy Set Analysis of the Video Game Industry, Universität Paderborn, 2014.","bibtex":"@book{Kaimann_Cox_2014, title={The Interaction of Signals: A Fuzzy set Analysis of the Video Game Industry}, publisher={Universität Paderborn}, author={Kaimann, Daniel and Cox, Joe}, year={2014} }","mla":"Kaimann, Daniel, and Joe Cox. The Interaction of Signals: A Fuzzy Set Analysis of the Video Game Industry. Universität Paderborn, 2014.","chicago":"Kaimann, Daniel, and Joe Cox. The Interaction of Signals: A Fuzzy Set Analysis of the Video Game Industry. Universität Paderborn, 2014.","ama":"Kaimann D, Cox J. The Interaction of Signals: A Fuzzy Set Analysis of the Video Game Industry. Universität Paderborn; 2014.","apa":"Kaimann, D., & Cox, J. (2014). The Interaction of Signals: A Fuzzy set Analysis of the Video Game Industry. Universität Paderborn."},"language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:59:20Z","_id":"350"}]