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Diverse Theorieansätze machen Aussagen zu einzelnen Wirkungskategorien des Outsourcings. Jedoch gibt bisher kein Ansatz dem Entscheidungsträger in der Praxis eine umfassende Entscheidungshilfe. Hier setzt der vorliegende Artikel an: Aus Ansätzen zur zwischenbetrieblichen Arbeitsteilung wird ein umfassendes „Wirkungsset“ des Outsourcings von Personalfunktionen hergeleitet, welches sich als Checkliste relevanter Wirkungskategorien eignet und die Einseitigkeiten bisheriger Ansätze vermeidet.","lang":"eng"}],"volume":16,"date_created":"2023-10-11T09:01:02Z","status":"public","keyword":["Industrial and Manufacturing Engineering"],"publication":"Arbeit","publisher":"Walter de Gruyter GmbH","author":[{"full_name":"Alewell, Dorothea","first_name":"Dorothea","last_name":"Alewell"},{"last_name":"Bähring","full_name":"Bähring, Katrin","first_name":"Katrin"},{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"}],"issue":"4","intvolume":" 16","_id":"47990","page":"282-295","type":"journal_article","year":"2016","citation":{"ama":"Alewell D, Bähring K, Thommes K. 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Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg, Universität Paderborn, 2015."},"year":"2015","type":"mastersthesis","user_id":"477","title":"Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg","publisher":"Universität Paderborn","author":[{"last_name":"Fanasch","full_name":"Fanasch, Patrizia","first_name":"Patrizia"}],"department":[{"_id":"183"}],"status":"public","date_created":"2018-06-22T11:57:31Z","project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A4","_id":"8"}]},{"date_updated":"2022-01-06T06:59:10Z","_id":"3310","year":"2015","citation":{"ieee":"G. P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015.","short":"G.P. 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Universität Paderborn, 2015."},"type":"bachelorsthesis","language":[{"iso":"ger"}],"supervisor":[{"last_name":"Frick","first_name":"Bernd","full_name":"Frick, Bernd"}],"title":"Die Veränderung des Mobilfunkmarktes durch die Discountanbieter","user_id":"477","publisher":"Universität Paderborn","author":[{"full_name":"Walczok, Gregor Paul","first_name":"Gregor Paul","last_name":"Walczok"}],"department":[{"_id":"183"}],"status":"public","project":[{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Project Area A","_id":"2"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"date_created":"2018-06-22T11:59:36Z"},{"doi":"10.1002/cb.1553","date_updated":"2022-01-06T06:58:25Z","language":[{"iso":"eng"}],"title":"How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry","project":[{"name":"SFB 901","_id":"1"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"_id":"2","name":"SFB 901 - Project Area A"}],"department":[{"_id":"183"}],"issue":"6","intvolume":" 14","_id":"288","page":"366-377","citation":{"short":"J. Cox, D. Kaimann, Journal of Consumer Behaviour 14 (2015) 366–377.","ieee":"J. Cox and D. Kaimann, “How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry,” Journal of Consumer Behaviour, vol. 14, no. 6, pp. 366–377, 2015.","apa":"Cox, J., & Kaimann, D. (2015). How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour, 14(6), 366–377. https://doi.org/10.1002/cb.1553","ama":"Cox J, Kaimann D. How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour. 2015;14(6):366-377. doi:10.1002/cb.1553","chicago":"Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour 14, no. 6 (2015): 366–77. https://doi.org/10.1002/cb.1553.","mla":"Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour, vol. 14, no. 6, Wiley Online Library, 2015, pp. 366–77, doi:10.1002/cb.1553.","bibtex":"@article{Cox_Kaimann_2015, title={How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry}, volume={14}, DOI={10.1002/cb.1553}, number={6}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library}, author={Cox, Joe and Kaimann, Daniel}, year={2015}, pages={366–377} }"},"type":"journal_article","year":"2015","user_id":"18949","ddc":["040"],"abstract":[{"text":"Experience goods are characterised by information asymmetry and a lack of ex ante knowledge of product quality, such that reliable external signals of quality are likely to be highly valued. Two potentially credible sources of such information are reviews from professional critics and ‘word of mouth’ from other consumers. This paper makes a direct comparison between the relative influences and interactions of reviews from both of these sources on the sales performance of video game software. In order to empirically estimate and separate the effects of the two signals, we analyze a sample of 1480 video games and their sales figures between 2004 and 2010. We find evidence to suggest that even after taking steps to control for endogeneity, reviews from professional critics have a significantly positive influence on sales which outweighs that from consumer reviews. We also find evidence to suggest that reviews from professional critics also interact significantly with other signals of product quality. Consequently, we contend that professional critics adopt the role of an influencer, whereas word-of-mouth opinion acts more as a predictor of sales in the market for video games.","lang":"eng"}],"date_created":"2017-10-17T12:41:48Z","has_accepted_license":"1","status":"public","volume":14,"file":[{"file_name":"288-Cox_et_al-2015-Journal_of_Consumer_Behaviour.pdf","date_created":"2018-03-21T09:24:24Z","access_level":"closed","file_size":386704,"file_id":"1467","creator":"florida","content_type":"application/pdf","date_updated":"2018-03-21T09:24:24Z","success":1,"relation":"main_file"}],"file_date_updated":"2018-03-21T09:24:24Z","publication":"Journal of Consumer Behaviour","author":[{"full_name":"Cox, Joe","first_name":"Joe","last_name":"Cox"},{"last_name":"Kaimann","id":"18949","first_name":"Daniel","full_name":"Kaimann, Daniel"}],"publisher":"Wiley Online Library"},{"page":"42","citation":{"short":"C. Grund, K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015.","ieee":"C. Grund and K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015.","chicago":"Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015.","apa":"Grund, C., & Thommes, K. (2015). Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.","ama":"Grund C, Thommes K. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.; 2015.","mla":"Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015.","bibtex":"@book{Grund_Thommes_2015, title={Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation}, author={Grund, Christian and Thommes, Kirsten}, year={2015} }"},"year":"2015","type":"working_paper","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:54:46Z","_id":"21131","department":[{"_id":"178"}],"author":[{"full_name":"Grund, Christian","first_name":"Christian","last_name":"Grund"},{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"}],"publication_status":"published","jel":["J45","H83","M55"],"date_created":"2021-02-03T09:16:17Z","status":"public","extern":"1","abstract":[{"lang":"eng","text":"The intention of \"doing good for society\" is regarded to be a crucial motivator for employees in the public sector in order for them to perform well. Recent research in the public sector literature calls for a deeper understanding of how this specific public service motivation (PSM) is shaped. In our paper, we analyze how different degrees of inclusion in the public sector impact PSM. We also investigate how prospects of employment relations (fixed-term versus permanent contracts), temporal differences (part-time versus full-time employment), and actual jobs (core versus subsidiary jobs) moderate PSM in public service. Our findings show that aspects of PSM are affected by these employment characteristics in various ways, suggesting that the factors influencing PSM are multifaceted and that actual employment conditions have to be taken into consideration when assessing PSM. "}],"title":"Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation","user_id":"49071"},{"date_updated":"2022-01-06T06:54:46Z","_id":"21132","page":"32","citation":{"mla":"Grund, Christian, et al. Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.","bibtex":"@book{Grund_Harbring_Thommes_2015, title={Cooperation in Diverse Teams: The Role of Temporary Group Membership}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015} }","apa":"Grund, C., Harbring, C., & Thommes, K. (2015). Cooperation in Diverse Teams: The Role of Temporary Group Membership.","ama":"Grund C, Harbring C, Thommes K. Cooperation in Diverse Teams: The Role of Temporary Group Membership.; 2015.","chicago":"Grund, Christian, Christine Harbring, and Kirsten Thommes. Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015.","ieee":"C. Grund, C. Harbring, and K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.","short":"C. Grund, C. Harbring, K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015."},"year":"2015","type":"working_paper","language":[{"iso":"eng"}],"title":"Cooperation in Diverse Teams: The Role of Temporary Group Membership","user_id":"49071","extern":"1","abstract":[{"text":"In organizations, some team members are assigned to a team for a predefined short period of time, e.g., as they have a temporary contract, while others are permanent members of the same team. In a laboratory experiment we analyze the cooperation levels resulting from diverse teams, where some team members remain with a team and others are switching teams. Our results reveal that teams consisting partly of members with temporary membership display a lower productivity compared to teams of permanent team members only. First, temporary team members cooperate less than permanent team members. Second, individual effort decisions increase with the number of team mates who are of the same type. This second effect holds for both temps and permanents. We argue that social identity is affected by team composition and the individuals' role in a team.","lang":"eng"}],"publication_status":"published","jel":["C9","M5"],"date_created":"2021-02-03T09:19:30Z","status":"public","department":[{"_id":"178"}],"author":[{"last_name":"Grund","full_name":"Grund, Christian","first_name":"Christian"},{"full_name":"Harbring, Christine","first_name":"Christine","last_name":"Harbring"},{"id":"72497","last_name":"Thommes","full_name":"Thommes, Kirsten","first_name":"Kirsten"}]},{"date_updated":"2022-01-06T06:55:41Z","doi":"10.1016/j.joep.2015.03.002","language":[{"iso":"eng"}],"title":"“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.","department":[{"_id":"179"}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Subprojekt A4","_id":"8"},{"_id":"2","name":"SFB 901 - Project Area A"}],"_id":"228","page":"48-59","type":"journal_article","year":"2015","citation":{"mla":"Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, Elsevier, 2015, pp. 48–59, doi:10.1016/j.joep.2015.03.002.","bibtex":"@article{Fahr_Mir Djawadi_2015, title={“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.}, DOI={10.1016/j.joep.2015.03.002}, journal={Journal of Economic Psychology}, publisher={Elsevier}, author={Fahr, Rene and Mir Djawadi, Behnud}, year={2015}, pages={48–59} }","chicago":"Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, 2015, 48–59. https://doi.org/10.1016/j.joep.2015.03.002.","ama":"Fahr R, Mir Djawadi B. “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology. 2015:48-59. doi:10.1016/j.joep.2015.03.002","apa":"Fahr, R., & Mir Djawadi, B. (2015). “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology, 48–59. https://doi.org/10.1016/j.joep.2015.03.002","ieee":"R. Fahr and B. Mir Djawadi, “‘…and they are really lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.,” Journal of Economic Psychology, pp. 48–59, 2015.","short":"R. Fahr, B. Mir Djawadi, Journal of Economic Psychology (2015) 48–59."},"abstract":[{"text":"We investigate the pervasiveness of lying in professional contexts such as insurance fraud, tax evasion and untrue job applications. We argue that lying in professional contexts share three characterizing features: (1) the gain from the dishonest behavior is uncertain, (2) the harm that lying may cause to the other party is only indirect and (3) lies are more indirect lies by action or written statements. Conducted as a field experiment with a heterogenous group of participants during a University ‘‘Open House Day’’, our ‘‘gumball-machineexperiment’’ provides field evidence on how preferences for lying are shaped in situations typically found in professional contexts which we consider to be particularly prone to lying behavior compared to other contexts. As a key innovation, our experimental design allows measuring exact levels of cheating behavior under anonymous conditions. We find clean evidence that cheating is prevalent across all sub groups and that more than 32% of the population cheats for their own gain. However, an analysis of the cheating rates with respect to highest educational degree and professional status reveals that students cheat more than non-students. This finding warrants a careful interpretation of generalizing laboratory findings with student subjects about the prevalence of cheating in the population.","lang":"eng"}],"ddc":["040"],"user_id":"477","publication":"Journal of Economic Psychology","file_date_updated":"2018-03-21T10:33:10Z","publisher":"Elsevier","author":[{"last_name":"Fahr","id":"111","first_name":"Rene","full_name":"Fahr, Rene"},{"id":"26032","last_name":"Mir Djawadi","orcid":"0000-0002-6271-5912","full_name":"Mir Djawadi, Behnud","first_name":"Behnud"}],"file":[{"date_created":"2018-03-21T10:33:10Z","file_name":"228-1-s2.0-S016748701500029X-main.pdf","access_level":"closed","file_size":1341791,"creator":"florida","file_id":"1505","date_updated":"2018-03-21T10:33:10Z","content_type":"application/pdf","relation":"main_file","success":1}],"date_created":"2017-10-17T12:41:36Z","status":"public","has_accepted_license":"1"},{"title":" You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty","user_id":"57352","status":"public","date_created":"2019-02-16T08:03:43Z","author":[{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"},{"last_name":"Steinhoff","first_name":"L","full_name":"Steinhoff, L"},{"last_name":"Witte","full_name":"Witte, C","first_name":"C"}],"publication":"2015 AMA Summer Marketing Educators' Conference Proceedings","department":[{"_id":"19"},{"_id":"180"}],"_id":"7722","date_updated":"2022-01-06T07:03:45Z","year":"2015","type":"conference","citation":{"mla":"Eggert, A., et al. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","bibtex":"@inproceedings{Eggert_Steinhoff_Witte_2015, title={ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing Educators’ Conference Proceedings}, author={Eggert, A and Steinhoff, L and Witte, C}, year={2015} }","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2015). You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In 2015 AMA Summer Marketing Educators’ Conference Proceedings.","ama":"Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings. ; 2015.","chicago":"Eggert, A, L Steinhoff, and C Witte. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” In 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty,” in 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.","short":"A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015."},"language":[{"iso":"eng"}]},{"language":[{"iso":"eng"}],"type":"conference","citation":{"chicago":"Cramer, C, E Böhm, and A Eggert. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ama":"Cramer C, Böhm E, Eggert A. Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.","apa":"Cramer, C., Böhm, E., & Eggert, A. (2015). Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In Proceedings of the 44th European Marketing Academy (EMAC) Conference.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2015, title={Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Cramer, C and Böhm, E and Eggert, A}, year={2015} }","mla":"Cramer, C., et al. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","short":"C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015."},"year":"2015","_id":"7723","date_updated":"2022-01-06T07:03:45Z","department":[{"_id":"19"},{"_id":"180"}],"publication":"Proceedings of the 44th European Marketing Academy (EMAC) Conference","author":[{"last_name":"Cramer","first_name":"C","full_name":"Cramer, C"},{"last_name":"Böhm","full_name":"Böhm, E","first_name":"E"},{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"}],"date_created":"2019-02-16T08:09:06Z","status":"public","user_id":"57352","title":"Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms"},{"status":"public","date_created":"2019-02-16T08:16:00Z","author":[{"last_name":"Feider","full_name":"Feider, L","first_name":"L"},{"last_name":"Garnefeld","first_name":"I","full_name":"Garnefeld, I"},{"first_name":"E","full_name":"Böhm, E","last_name":"Böhm"}],"department":[{"_id":"19"},{"_id":"180"}],"publication":"Proceedings of the 44th European Marketing Academy (EMAC) Conference","title":"Threatening customers not to return – An effective strategy for online retailers?","user_id":"57352","type":"conference","citation":{"chicago":"Feider, L, I Garnefeld, and E Böhm. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ama":"Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.","apa":"Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not to return – An effective strategy for online retailers? In Proceedings of the 44th European Marketing Academy (EMAC) Conference.","mla":"Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","bibtex":"@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers not to return – An effective strategy for online retailers?}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Feider, L and Garnefeld, I and Böhm, E}, year={2015} }","short":"L. Feider, I. Garnefeld, E. Böhm, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.","ieee":"L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return – An effective strategy for online retailers?,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015."},"year":"2015","language":[{"iso":"eng"}],"_id":"7724","date_updated":"2022-01-06T07:03:45Z"},{"year":"2015","citation":{"short":"N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.","ieee":"N. Wünderlich et al., “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 442–447, 2015.","chicago":"Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing 29, no. 6/7 (2015): 442–47.","apa":"Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., & Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing, 29(6/7), 442–447.","ama":"Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.","mla":"Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.","bibtex":"@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }"},"type":"journal_article","page":"442-447","issue":"6/7","_id":"5701","intvolume":" 29","volume":29,"status":"public","date_created":"2018-11-15T11:27:26Z","author":[{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"first_name":"Kristina","full_name":"Heinonen, Kristina","last_name":"Heinonen"},{"last_name":"Ostrom","full_name":"Ostrom, Amy L","first_name":"Amy L"},{"full_name":"Patricio, Lia","first_name":"Lia","last_name":"Patricio"},{"first_name":"Rui","full_name":"Sousa, Rui","last_name":"Sousa"},{"first_name":"Chris","full_name":"Voss, Chris","last_name":"Voss"},{"last_name":"Lemmink","first_name":"Jos","full_name":"Lemmink, Jos"}],"publisher":"Emerald Group Publishing Limited","publication":"Journal of Services Marketing","keyword":["Connected services","Intelligent object","New service type","Smart services"],"user_id":"37741","article_type":"original","abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n– We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n– Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services."}],"language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:36Z","publication_status":"published","department":[{"_id":"181"}],"title":"Futurizing” Smart Service: Implications for Service Researchers and Managers."},{"article_type":"original","abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research."}],"user_id":"37741","author":[{"first_name":"Anders","full_name":"Gustafsson, Anders","last_name":"Gustafsson"},{"last_name":"Aksoy","first_name":"Lerzan","full_name":"Aksoy, Lerzan"},{"full_name":"Brady, Michael K","first_name":"Michael K","last_name":"Brady"},{"full_name":"McColl-Kennedy, Janet R","first_name":"Janet R","last_name":"McColl-Kennedy"},{"last_name":"Sirianni","full_name":"Sirianni, Nancy J","first_name":"Nancy J"},{"full_name":"Witell, Lars","first_name":"Lars","last_name":"Witell"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"}],"publisher":"Emerald Group Publishing Limited","keyword":["Relevance","Service technology","Service innovation","Customer experience","Rigor","Service outcomes"],"publication":"Journal of Services Marketing","status":"public","date_created":"2018-11-15T11:32:07Z","volume":29,"intvolume":" 29","_id":"5703","issue":"6/7","year":"2015","citation":{"chicago":"Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy, Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research That Matters.” Journal of Services Marketing 29, no. 6/7 (2015): 425–29.","ama":"Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. Journal of Services Marketing. 2015;29(6/7):425-429.","apa":"Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N. J., Witell, L., & Wünderlich, N. (2015). Conducting Service Research that Matters. Journal of Services Marketing, 29(6/7), 425–429.","mla":"Gustafsson, Anders, et al. “Conducting Service Research That Matters.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 425–29.","bibtex":"@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }","short":"A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.","ieee":"A. Gustafsson et al., “Conducting Service Research that Matters.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 425–429, 2015."},"type":"journal_article","page":"425-429","title":"Conducting Service Research that Matters.","department":[{"_id":"181"}],"publication_status":"published","date_updated":"2022-01-06T07:02:36Z","language":[{"iso":"eng"}]},{"publication_identifier":{"issn":["0276-7783."]},"publication_status":"published","department":[{"_id":"181"}],"title":"The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:36Z","volume":39,"date_created":"2018-11-15T11:36:38Z","status":"public","publication":"MIS Quarterly","keyword":["customer defection","customer retention","e-service","longitudinal","Self-service","value-in-context"],"author":[{"full_name":"Scherer, Anne","first_name":"Anne","last_name":"Scherer"},{"id":"36392","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","first_name":"Nancy"},{"full_name":"Von Wangenheim, Florian","first_name":"Florian","last_name":"Von Wangenheim"}],"publisher":"MIS RC","user_id":"37741","abstract":[{"text":"Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. ","lang":"eng"}],"article_type":"original","page":"177-200","year":"2015","type":"journal_article","citation":{"ieee":"A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” MIS Quarterly, vol. 39, no. 1, pp. 177–200, 2015.","short":"A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.","mla":"Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly, vol. 39, no. 1, MIS RC, 2015, pp. 177–200.","bibtex":"@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }","ama":"Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly. 2015;39(1):177-200.","apa":"Scherer, A., Wünderlich, N., & Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly, 39(1), 177–200.","chicago":"Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly 39, no. 1 (2015): 177–200."},"issue":"1","intvolume":" 39","_id":"5704"},{"title":"Advancing Research on Loyalty Programs: A Future Research Agenda.","department":[{"_id":"181"}],"publication_status":"published","date_updated":"2022-01-06T07:02:36Z","language":[{"iso":"eng"}],"abstract":[{"text":"Despite the growing literature on loyalty program (LP) research, many questions remain underexplored. Driven by advancements in information technology, marketing analytics, and consumer interface platforms (e.g., mobile devices), there have been many recent developments in LP practices around the world. They impose new challenges and create exciting opportunities for future LP research. The main objective of this paper is to identify missing links in the literature and to craft a future research agenda to advance LP research and practice. Our discussion focuses on three key areas: (1) LP designs, (2) Assessment of LP performance, and (3) Emerging trends and the impact of new technologies. We highlight several gaps in the literature and outline research opportunities in each area.","lang":"eng"}],"article_type":"original","user_id":"37741","publication":"Marketing Letters","keyword":["Loyalty programs","Loyalty program design","Loyalty program performance assessment","Emerging trends","Partnership loyalty programs","Customer relationship management"],"publisher":"Springer","author":[{"first_name":"Els","full_name":"Breugelmans, Els","last_name":"Breugelmans"},{"full_name":"Bijmolt, Tammo H A","first_name":"Tammo H A","last_name":"Bijmolt"},{"first_name":"Jie","full_name":"Zhang, Jie","last_name":"Zhang"},{"first_name":"Leonardo J","full_name":"Basso, Leonardo J","last_name":"Basso"},{"full_name":"Dorotic, Matilda","first_name":"Matilda","last_name":"Dorotic"},{"last_name":"Kopalle","first_name":"Praveen","full_name":"Kopalle, Praveen"},{"first_name":"Alec","full_name":"Minnema, Alec","last_name":"Minnema"},{"last_name":"Mijnlieff","full_name":"Mijnlieff, Willem Jan","first_name":"Willem Jan"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"}],"volume":26,"date_created":"2018-11-15T11:46:22Z","status":"public","_id":"5705","intvolume":" 26","issue":"2","page":"127-139","type":"journal_article","year":"2015","citation":{"short":"E. Breugelmans, T.H.A. Bijmolt, J. Zhang, L.J. Basso, M. Dorotic, P. Kopalle, A. Minnema, W.J. Mijnlieff, N. Wünderlich, Marketing Letters 26 (2015) 127–139.","ieee":"E. Breugelmans et al., “Advancing Research on Loyalty Programs: A Future Research Agenda.,” Marketing Letters, vol. 26, no. 2, pp. 127–139, 2015.","ama":"Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty Programs: A Future Research Agenda. Marketing Letters. 2015;26(2):127-139.","apa":"Breugelmans, E., Bijmolt, T. H. A., Zhang, J., Basso, L. J., Dorotic, M., Kopalle, P., … Wünderlich, N. (2015). Advancing Research on Loyalty Programs: A Future Research Agenda. Marketing Letters, 26(2), 127–139.","chicago":"Breugelmans, Els, Tammo H A Bijmolt, Jie Zhang, Leonardo J Basso, Matilda Dorotic, Praveen Kopalle, Alec Minnema, Willem Jan Mijnlieff, and Nancy Wünderlich. “Advancing Research on Loyalty Programs: A Future Research Agenda.” Marketing Letters 26, no. 2 (2015): 127–39.","bibtex":"@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015, title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26}, number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy}, year={2015}, pages={127–139} }","mla":"Breugelmans, Els, et al. “Advancing Research on Loyalty Programs: A Future Research Agenda.” Marketing Letters, vol. 26, no. 2, Springer, 2015, pp. 127–39."}},{"department":[{"_id":"180"}],"publication":"Journal of Service Research","author":[{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"first_name":"Ina","full_name":"Garnefeld, Ina","last_name":"Garnefeld"}],"date_created":"2018-10-25T08:56:11Z","status":"public","volume":18,"user_id":"57352","title":"Managing the bright and dark sides of status endowment in hierarchical loyalty programs","language":[{"iso":"eng"}],"page":"210--228","year":"2015","citation":{"ieee":"A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the bright and dark sides of status endowment in hierarchical loyalty programs,” Journal of Service Research, vol. 18, no. 2, pp. 210--228, 2015.","short":"A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015) 210--228.","bibtex":"@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the bright and dark sides of status endowment in hierarchical loyalty programs}, volume={18}, number={2}, journal={Journal of Service Research}, author={Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina}, year={2015}, pages={210--228} }","mla":"Eggert, Andreas, et al. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of Service Research, vol. 18, no. 2, 2015, pp. 210--228.","ama":"Eggert A, Steinhoff L, Garnefeld I. Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research. 2015;18(2):210--228.","apa":"Eggert, A., Steinhoff, L., & Garnefeld, I. (2015). Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research, 18(2), 210--228.","chicago":"Eggert, Andreas, Lena Steinhoff, and Ina Garnefeld. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of Service Research 18, no. 2 (2015): 210--228."},"type":"journal_article","_id":"4847","date_updated":"2022-01-06T07:01:27Z","intvolume":" 18","issue":"2"},{"date_created":"2018-10-25T09:33:30Z","status":"public","publication":"Industrial Marketing Management","department":[{"_id":"180"}],"author":[{"last_name":"Terho","first_name":"Harri","full_name":"Terho, Harri"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"first_name":"Alexander","full_name":"Haas, Alexander","last_name":"Haas"},{"first_name":"Wolfgang","full_name":"Ulaga, Wolfgang","last_name":"Ulaga"}],"user_id":"57352","title":"How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling","page":"12--21","citation":{"ama":"Terho H, Eggert A, Haas A, Ulaga W. How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management. 2015:12--21.","apa":"Terho, H., Eggert, A., Haas, A., & Ulaga, W. (2015). How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management, 12--21.","chicago":"Terho, Harri, Andreas Eggert, Alexander Haas, and Wolfgang Ulaga. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” Industrial Marketing Management, 2015, 12--21.","mla":"Terho, Harri, et al. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” Industrial Marketing Management, 2015, pp. 12--21.","bibtex":"@article{Terho_Eggert_Haas_Ulaga_2015, title={How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang}, year={2015}, pages={12--21} }","short":"H. Terho, A. Eggert, A. Haas, W. Ulaga, Industrial Marketing Management (2015) 12--21.","ieee":"H. Terho, A. Eggert, A. Haas, and W. Ulaga, “How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling,” Industrial Marketing Management, pp. 12--21, 2015."},"year":"2015","type":"journal_article","date_updated":"2022-01-06T07:01:27Z","_id":"4848"},{"page":"173--183","year":"2015","citation":{"ieee":"A. Eggert, C. Thiesbrummel, and C. Deutscher, “Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?,” Industrial Marketing Management, pp. 173--183, 2015.","short":"A. Eggert, C. Thiesbrummel, C. Deutscher, Industrial Marketing Management (2015) 173--183.","bibtex":"@article{Eggert_Thiesbrummel_Deutscher_2015, title={Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Thiesbrummel, Christoph and Deutscher, Christian}, year={2015}, pages={173--183} }","mla":"Eggert, Andreas, et al. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” Industrial Marketing Management, 2015, pp. 173--183.","chicago":"Eggert, Andreas, Christoph Thiesbrummel, and Christian Deutscher. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” Industrial Marketing Management, 2015, 173--183.","apa":"Eggert, A., Thiesbrummel, C., & Deutscher, C. (2015). Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? Industrial Marketing Management, 173--183.","ama":"Eggert A, Thiesbrummel C, Deutscher C. Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? Industrial Marketing Management. 2015:173--183."},"type":"journal_article","date_updated":"2022-01-06T07:01:27Z","_id":"4849","date_created":"2018-10-25T09:34:37Z","status":"public","publication":"Industrial Marketing Management","department":[{"_id":"180"}],"author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"full_name":"Thiesbrummel, Christoph","first_name":"Christoph","last_name":"Thiesbrummel"},{"last_name":"Deutscher","first_name":"Christian","full_name":"Deutscher, Christian"}],"user_id":"57352","title":"Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?"},{"author":[{"last_name":"Djawadi","full_name":"Djawadi, Behnud Mir","first_name":"Behnud Mir"},{"first_name":"René","full_name":"Fahr, René","last_name":"Fahr"}],"department":[{"_id":"178"},{"_id":"179"}],"publication":"Journal of Economic Psychology","publication_status":"published","volume":48,"status":"public","date_created":"2018-10-26T07:01:44Z","title":"\"...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment\"","user_id":"69384","year":"2015","citation":{"ieee":"B. M. Djawadi and R. Fahr, “‘...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment,’” Journal of Economic Psychology, vol. 48, pp. 48–59, 2015.","short":"B.M. Djawadi, R. Fahr, Journal of Economic Psychology 48 (2015) 48–59.","bibtex":"@article{Djawadi_Fahr_2015, title={“...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment”}, volume={48}, journal={Journal of Economic Psychology}, author={Djawadi, Behnud Mir and Fahr, René}, year={2015}, pages={48–59} }","mla":"Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” Journal of Economic Psychology, vol. 48, 2015, pp. 48–59.","ama":"Djawadi BM, Fahr R. “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology. 2015;48:48-59.","apa":"Djawadi, B. M., & Fahr, R. (2015). “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, 48, 48–59.","chicago":"Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” Journal of Economic Psychology 48 (2015): 48–59."},"type":"journal_article","page":"48-59","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:28Z","_id":"4871","intvolume":" 48"},{"publication_identifier":{"isbn":["9783834946805","9783834946812"]},"publication_status":"published","status":"public","date_created":"2018-10-26T09:59:53Z","author":[{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"full_name":"Haas, Alexander","first_name":"Alexander","last_name":"Haas"},{"full_name":"Ulaga, Wolfgang","first_name":"Wolfgang","last_name":"Ulaga"},{"last_name":"Terho","first_name":"Harri","full_name":"Terho, Harri"}],"publisher":"Springer Fachmedien Wiesbaden","department":[{"_id":"178"},{"_id":"180"}],"publication":"Handbuch Business-to-Business-Marketing","title":"Wertbasiertes Verkaufen auf Industriegütermärkten","user_id":"57352","place":"Wiesbaden","citation":{"apa":"Eggert, A., Haas, A., Ulaga, W., & Terho, H. (2015). Wertbasiertes Verkaufen auf Industriegütermärkten. In Handbuch Business-to-Business-Marketing (pp. 483–495). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-8349-4681-2_23","ama":"Eggert A, Haas A, Ulaga W, Terho H. Wertbasiertes Verkaufen auf Industriegütermärkten. In: Handbuch Business-to-Business-Marketing. Wiesbaden: Springer Fachmedien Wiesbaden; 2015:483-495. doi:10.1007/978-3-8349-4681-2_23","chicago":"Eggert, Andreas, Alexander Haas, Wolfgang Ulaga, and Harri Terho. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” In Handbuch Business-to-Business-Marketing, 483–95. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. https://doi.org/10.1007/978-3-8349-4681-2_23.","mla":"Eggert, Andreas, et al. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden, 2015, pp. 483–95, doi:10.1007/978-3-8349-4681-2_23.","bibtex":"@inbook{Eggert_Haas_Ulaga_Terho_2015, place={Wiesbaden}, title={Wertbasiertes Verkaufen auf Industriegütermärkten}, DOI={10.1007/978-3-8349-4681-2_23}, booktitle={Handbuch Business-to-Business-Marketing}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang and Terho, Harri}, year={2015}, pages={483–495} }","short":"A. Eggert, A. Haas, W. Ulaga, H. Terho, in: Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden, Wiesbaden, 2015, pp. 483–495.","ieee":"A. Eggert, A. Haas, W. Ulaga, and H. Terho, “Wertbasiertes Verkaufen auf Industriegütermärkten,” in Handbuch Business-to-Business-Marketing, Wiesbaden: Springer Fachmedien Wiesbaden, 2015, pp. 483–495."},"year":"2015","type":"book_chapter","page":"483-495","doi":"10.1007/978-3-8349-4681-2_23","date_updated":"2022-01-06T07:01:30Z","_id":"4943"},{"user_id":"69384","title":"Public good provision in blended groups of partners and strangers","status":"public","date_created":"2018-10-29T09:05:36Z","author":[{"full_name":"Grund, Christian","first_name":"Christian","last_name":"Grund"},{"last_name":"Harbring","first_name":"Christine","full_name":"Harbring, Christine"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"publication":"Economics Letters","department":[{"_id":"178"},{"_id":"184"}],"_id":"4968","date_updated":"2022-01-06T07:01:31Z","citation":{"ieee":"C. Grund, C. Harbring, and K. Thommes, “Public good provision in blended groups of partners and strangers,” Economics Letters, pp. 41--44, 2015.","short":"C. Grund, C. Harbring, K. Thommes, Economics Letters (2015) 41--44.","mla":"Grund, Christian, et al. “Public Good Provision in Blended Groups of Partners and Strangers.” Economics Letters, 2015, pp. 41--44.","bibtex":"@article{Grund_Harbring_Thommes_2015, title={Public good provision in blended groups of partners and strangers}, journal={Economics Letters}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015}, pages={41--44} }","ama":"Grund C, Harbring C, Thommes K. Public good provision in blended groups of partners and strangers. Economics Letters. 2015:41--44.","apa":"Grund, C., Harbring, C., & Thommes, K. (2015). Public good provision in blended groups of partners and strangers. Economics Letters, 41--44.","chicago":"Grund, Christian, Christine Harbring, and Kirsten Thommes. “Public Good Provision in Blended Groups of Partners and Strangers.” Economics Letters, 2015, 41--44."},"year":"2015","type":"journal_article","page":"41--44"},{"date_updated":"2022-01-06T07:01:31Z","_id":"4969","year":"2015","type":"journal_article","citation":{"ieee":"K. Thommes, J. Vyrastekova, and A. Akkerman, “Behavioral spillovers from freeriding in multilevel interactions,” Journal of Behavioral and Experimental Economics, pp. 78--87, 2015.","short":"K. Thommes, J. Vyrastekova, A. Akkerman, Journal of Behavioral and Experimental Economics (2015) 78--87.","bibtex":"@article{Thommes_Vyrastekova_Akkerman_2015, title={Behavioral spillovers from freeriding in multilevel interactions}, journal={Journal of Behavioral and Experimental Economics}, author={Thommes, Kirsten and Vyrastekova, Jana and Akkerman, Agnes}, year={2015}, pages={78--87} }","mla":"Thommes, Kirsten, et al. “Behavioral Spillovers from Freeriding in Multilevel Interactions.” Journal of Behavioral and Experimental Economics, 2015, pp. 78--87.","apa":"Thommes, K., Vyrastekova, J., & Akkerman, A. (2015). Behavioral spillovers from freeriding in multilevel interactions. Journal of Behavioral and Experimental Economics, 78--87.","ama":"Thommes K, Vyrastekova J, Akkerman A. Behavioral spillovers from freeriding in multilevel interactions. 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Scheer, “Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?,” in ISBM 2014 Academic Conference, 2014."},"year":"2014","type":"conference","user_id":"57352","title":"Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?","department":[{"_id":"19"},{"_id":"180"}],"publication":"ISBM 2014 Academic Conference","author":[{"first_name":"V","full_name":"Kanuri, V","last_name":"Kanuri"},{"first_name":"E","full_name":"Münkhoff, E","last_name":"Münkhoff"},{"last_name":"Scheer","first_name":"L. K","full_name":"Scheer, L. K"}],"date_created":"2019-02-16T08:31:06Z","status":"public"},{"date_updated":"2022-01-06T07:03:45Z","_id":"7728","citation":{"short":"A. Eggert, A. Haas, H. Terho, W. Ulaga, E. Münkhoff, in: ISBM 2014 Academic Conference, 2014.","ieee":"A. Eggert, A. Haas, H. Terho, W. Ulaga, and E. 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Ritter, A. Eggert, E. Münkhoff, and W. Ulaga, “The corporate marketing department - Between value and vanish,” in ISBM 2014 Academic Conference, 2014.","short":"T. Ritter, A. Eggert, E. Münkhoff, W. Ulaga, in: ISBM 2014 Academic Conference, 2014.","bibtex":"@inproceedings{Ritter_Eggert_Münkhoff_Ulaga_2014, title={The corporate marketing department - Between value and vanish}, booktitle={ISBM 2014 Academic Conference}, author={Ritter, T and Eggert, A and Münkhoff, E and Ulaga, W}, year={2014} }","mla":"Ritter, T., et al. “The Corporate Marketing Department - Between Value and Vanish.” ISBM 2014 Academic Conference, 2014.","chicago":"Ritter, T, A Eggert, E Münkhoff, and W Ulaga. “The Corporate Marketing Department - Between Value and Vanish.” In ISBM 2014 Academic Conference, 2014.","apa":"Ritter, T., Eggert, A., Münkhoff, E., & Ulaga, W. (2014). The corporate marketing department - Between value and vanish. In ISBM 2014 Academic Conference.","ama":"Ritter T, Eggert A, Münkhoff E, Ulaga W. The corporate marketing department - Between value and vanish. In: ISBM 2014 Academic Conference. ; 2014."},"year":"2014","language":[{"iso":"eng"}]},{"_id":"7730","date_updated":"2022-01-06T07:03:45Z","year":"2014","citation":{"ama":"Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option for manufacturing companies with declining financial performance? In: Proceedings of the 43rd European Marketing Academy (EMAC) Conference. ; 2014.","apa":"Eggert, A., Münkhoff, E., & Thiesbrummel, C. (2014). Service transition: A viable option for manufacturing companies with declining financial performance? 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Münkhoff, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with declining financial performance?,” in Proceedings of the 43rd European Marketing Academy (EMAC) Conference, 2014."},"type":"conference","language":[{"iso":"eng"}],"title":"Service transition: A viable option for manufacturing companies with declining financial performance?","user_id":"57352","publication":"Proceedings of the 43rd European Marketing Academy (EMAC) Conference","department":[{"_id":"19"},{"_id":"180"}],"author":[{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"},{"last_name":"Münkhoff","first_name":"E","full_name":"Münkhoff, E"},{"first_name":"C","full_name":"Thiesbrummel, C","last_name":"Thiesbrummel"}],"date_created":"2019-02-16T09:07:12Z","status":"public"},{"citation":{"ieee":"H. Terho, A. Eggert, W. Ulaga, and A. Haas, “Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities,” in 2014 AMA Winter Marketing Educators’ Proceedings, 2014.","short":"H. Terho, A. Eggert, W. Ulaga, A. Haas, in: 2014 AMA Winter Marketing Educators’ Proceedings, 2014.","mla":"Terho, H., et al. “Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities.” 2014 AMA Winter Marketing Educators’ Proceedings, 2014.","bibtex":"@inproceedings{Terho_Eggert_Ulaga_Haas_2014, title={Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities}, booktitle={2014 AMA Winter Marketing Educators’ Proceedings}, author={Terho, H and Eggert, A and Ulaga, W and Haas, A}, year={2014} }","apa":"Terho, H., Eggert, A., Ulaga, W., & Haas, A. (2014). Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities. In 2014 AMA Winter Marketing Educators’ Proceedings.","ama":"Terho H, Eggert A, Ulaga W, Haas A. Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities. In: 2014 AMA Winter Marketing Educators’ Proceedings. ; 2014.","chicago":"Terho, H, A Eggert, W Ulaga, and A Haas. “Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities.” In 2014 AMA Winter Marketing Educators’ Proceedings, 2014."},"year":"2014","type":"conference","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:03:45Z","_id":"7731","status":"public","date_created":"2019-02-16T09:14:53Z","author":[{"full_name":"Terho, H","first_name":"H","last_name":"Terho"},{"last_name":"Eggert","full_name":"Eggert, A","first_name":"A"},{"last_name":"Ulaga","first_name":"W","full_name":"Ulaga, W"},{"last_name":"Haas","full_name":"Haas, A","first_name":"A"}],"department":[{"_id":"19"},{"_id":"180"}],"publication":"2014 AMA Winter Marketing Educators’ Proceedings","title":"Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities","user_id":"57352"},{"page":"111-118","citation":{"ieee":"J. H. Schumann, N. Wünderlich, and H. Evanschitzky, “Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.,” Journal of Retailing, vol. 90, no. 1, pp. 111–118, 2014.","short":"J.H. Schumann, N. Wünderlich, H. Evanschitzky, Journal of Retailing 90 (2014) 111–118.","mla":"Schumann, Jan H., et al. “Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.” Journal of Retailing, vol. 90, no. 1, Elsevier, 2014, pp. 111–18.","bibtex":"@article{Schumann_Wünderlich_Evanschitzky_2014, title={Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.}, volume={90}, number={1}, journal={Journal of Retailing}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner}, year={2014}, pages={111–118} }","apa":"Schumann, J. H., Wünderlich, N., & Evanschitzky, H. (2014). Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. Journal of Retailing, 90(1), 111–118.","ama":"Schumann JH, Wünderlich N, Evanschitzky H. Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. Journal of Retailing. 2014;90(1):111-118.","chicago":"Schumann, Jan H, Nancy Wünderlich, and Heiner Evanschitzky. “Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.” Journal of Retailing 90, no. 1 (2014): 111–18."},"type":"journal_article","year":"2014","_id":"5714","intvolume":" 90","issue":"1","publication":"Journal of Retailing","keyword":["Service failure","Spillover effects","Buffering effect","Coalition loyalty program"],"author":[{"last_name":"Schumann","full_name":"Schumann, Jan H","first_name":"Jan H"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"full_name":"Evanschitzky, Heiner","first_name":"Heiner","last_name":"Evanschitzky"}],"publisher":"Elsevier","volume":90,"date_created":"2018-11-16T09:23:24Z","status":"public","abstract":[{"lang":"eng","text":"Coalition loyalty programs are on the rise, yet few studies investigate the impact of service failures in such programs. Using data from a retail context, the authors show that a program partner deemed responsible for a service failure suffers negative customer responses. However, customers’ perceptions of the benefits of the coalition loyalty program buffer these consequences. Perhaps most importantly, when customers perceive the program's special treatment benefits as low, direct and indirect spillover effects occur, such that a service failure by one program partner has a negative effect on customer loyalty toward the program itself."}],"article_type":"original","user_id":"37741","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:37Z","department":[{"_id":"181"}],"publication_status":"published","title":"Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits."},{"title":"Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change","project":[{"name":"SFB 901","_id":"1"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"_id":"2","name":"SFB 901 - Project Area A"}],"department":[{"_id":"179"}],"doi":"10.1016/j.jval.2014.08.2669","date_updated":"2022-01-06T07:01:04Z","language":[{"iso":"eng"}],"ddc":["000"],"user_id":"477","abstract":[{"text":"BackgroundMedical nonpersistence is a worldwide problem of striking magnitude. Although many fields of studies including epidemiology, sociology, and psychology try to identify determinants for medical nonpersistence, comprehensive research to explain medical nonpersistence from an economics perspective is rather scarce.ObjectivesThe aim of the study was to develop a conceptual framework that augments standard economic choice theory with psychological concepts of behavioral economics to understand how patients’ preferences for discontinuing with therapy arise over the course of the medical treatment. The availability of such a framework allows the targeted design of mechanisms for intervention strategies.MethodsOur conceptual framework models the patient as an active economic agent who evaluates the benefits and costs for continuing with therapy. We argue that a combination of loss aversion and mental accounting operations explains why patients discontinue with therapy at a specific point in time. We designed a randomized laboratory economic experiment with a student subject pool to investigate the behavioral predictions.ResultsSubjects continue with therapy as long as experienced utility losses have to be compensated. As soon as previous losses are evened out, subjects perceive the marginal benefit of persistence lower than in the beginning of the treatment. Consequently, subjects start to discontinue with therapy.ConclusionsOur results highlight that concepts of behavioral economics capture the dynamic structure of medical nonpersistence better than does standard economic choice theory. We recommend that behavioral economics should be a mandatory part of the development of possible intervention strategies aimed at improving patients’ compliance and persistence behavior.","lang":"eng"}],"status":"public","has_accepted_license":"1","date_created":"2017-10-17T12:42:18Z","publisher":"Elsevier","author":[{"id":"26032","last_name":"Mir Djawadi","orcid":"0000-0002-6271-5912","full_name":"Mir Djawadi, Behnud","first_name":"Behnud"},{"first_name":"Rene","full_name":"Fahr, Rene","last_name":"Fahr","id":"111"},{"last_name":"Turk","full_name":"Turk, Florian","first_name":"Florian"}],"file_date_updated":"2018-11-02T15:44:35Z","publication":"Value in Health","file":[{"file_size":716934,"file_id":"5311","creator":"ups","date_updated":"2018-11-02T15:44:35Z","content_type":"application/pdf","success":1,"relation":"main_file","file_name":"DjawadiFahr.pdf","date_created":"2018-11-02T15:44:35Z","access_level":"closed"}],"issue":"8","_id":"444","year":"2014","citation":{"bibtex":"@article{Mir Djawadi_Fahr_Turk_2014, title={Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change}, DOI={10.1016/j.jval.2014.08.2669}, number={8}, journal={Value in Health}, publisher={Elsevier}, author={Mir Djawadi, Behnud and Fahr, Rene and Turk, Florian}, year={2014}, pages={814–822} }","mla":"Mir Djawadi, Behnud, et al. “Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change.” Value in Health, no. 8, Elsevier, 2014, pp. 814–22, doi:10.1016/j.jval.2014.08.2669.","chicago":"Mir Djawadi, Behnud, Rene Fahr, and Florian Turk. “Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change.” Value in Health, no. 8 (2014): 814–22. https://doi.org/10.1016/j.jval.2014.08.2669.","apa":"Mir Djawadi, B., Fahr, R., & Turk, F. (2014). Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change. Value in Health, (8), 814–822. https://doi.org/10.1016/j.jval.2014.08.2669","ama":"Mir Djawadi B, Fahr R, Turk F. Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change. Value in Health. 2014;(8):814-822. doi:10.1016/j.jval.2014.08.2669","ieee":"B. Mir Djawadi, R. Fahr, and F. Turk, “Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change,” Value in Health, no. 8, pp. 814–822, 2014.","short":"B. Mir Djawadi, R. Fahr, F. Turk, Value in Health (2014) 814–822."},"type":"journal_article","page":"814-822"},{"title":"Revenue and profit implications of industrial service strategies","user_id":"57352","date_created":"2018-10-25T09:35:42Z","status":"public","publication":"Journal of Service Research","department":[{"_id":"180"}],"author":[{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"first_name":"Jens","full_name":"Hogreve, Jens","last_name":"Hogreve"},{"first_name":"Wolfgang","full_name":"Ulaga, Wolfgang","last_name":"Ulaga"},{"first_name":"Eva","full_name":"Muenkhoff, Eva","last_name":"Muenkhoff"}],"issue":"1","_id":"4850","date_updated":"2022-01-06T07:01:27Z","page":"23--39","citation":{"short":"A. Eggert, J. Hogreve, W. Ulaga, E. Muenkhoff, Journal of Service Research (2014) 23--39.","ieee":"A. Eggert, J. Hogreve, W. Ulaga, and E. 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Born, “The dark side of solidarity: social norms and social relations in the aftermath of strikes,” Industrial relations journal, no. 4, pp. 348--367, 2014."},"year":"2014","user_id":"69384","title":"The dark side of solidarity: social norms and social relations in the aftermath of strikes","date_created":"2018-10-29T09:12:12Z","status":"public","publication":"Industrial relations journal","department":[{"_id":"178"},{"_id":"184"}],"author":[{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"},{"full_name":"Akkerman, Agnes","first_name":"Agnes","last_name":"Akkerman"},{"first_name":"Ren{\\'e}","full_name":"Torenvlied, Ren{\\'e}","last_name":"Torenvlied"},{"last_name":"Born","first_name":"Marieke","full_name":"Born, Marieke"}]},{"department":[{"_id":"19"},{"_id":"180"}],"publication":"Journal of Business Market Management","author":[{"full_name":"Schneider, M","first_name":"M","last_name":"Schneider"},{"last_name":"Eggert","first_name":"A","full_name":"Eggert, A"}],"volume":7,"date_created":"2019-02-04T10:30:02Z","status":"public","title":"Embracing complex causality with the QCA method: An invitation","user_id":"57352","page":"312–328","type":"journal_article","year":"2014","citation":{"short":"M. Schneider, A. Eggert, Journal of Business Market Management 7 (2014) 312–328.","ieee":"M. Schneider and A. Eggert, “Embracing complex causality with the QCA method: An invitation,” Journal of Business Market Management, vol. 7, no. 1, pp. 312–328, 2014.","chicago":"Schneider, M, and A Eggert. “Embracing Complex Causality with the QCA Method: An Invitation.” Journal of Business Market Management 7, no. 1 (2014): 312–328.","ama":"Schneider M, Eggert A. Embracing complex causality with the QCA method: An invitation. Journal of Business Market Management. 2014;7(1):312–328.","apa":"Schneider, M., & Eggert, A. (2014). Embracing complex causality with the QCA method: An invitation. 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Eggert. “Embracing Complex Causality with the QCA Method: An Invitation.” Journal of Business Market Management, vol. 7, no. 1, 2014, pp. 312–328."},"language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:03:37Z","_id":"7426","intvolume":" 7","issue":"1"},{"issue":"3","intvolume":" 7","_id":"7428","date_updated":"2022-01-06T07:03:37Z","language":[{"iso":"eng"}],"year":"2014","citation":{"bibtex":"@article{Eggert_Thiesbrummel_Deutscher_2014, title={Differential effects of product and service innovations on the financial performance of industrial firms}, volume={7}, number={3}, journal={Journal of Business Market Management}, author={Eggert, A and Thiesbrummel, C and Deutscher, C}, year={2014}, pages={380–405} }","mla":"Eggert, A., et al. “Differential Effects of Product and Service Innovations on the Financial Performance of Industrial Firms.” Journal of Business Market Management, vol. 7, no. 3, 2014, pp. 380–405.","apa":"Eggert, A., Thiesbrummel, C., & Deutscher, C. (2014). Differential effects of product and service innovations on the financial performance of industrial firms. Journal of Business Market Management, 7(3), 380–405.","ama":"Eggert A, Thiesbrummel C, Deutscher C. Differential effects of product and service innovations on the financial performance of industrial firms. Journal of Business Market Management. 2014;7(3):380-405.","chicago":"Eggert, A, C Thiesbrummel, and C Deutscher. “Differential Effects of Product and Service Innovations on the Financial Performance of Industrial Firms.” Journal of Business Market Management 7, no. 3 (2014): 380–405.","ieee":"A. Eggert, C. Thiesbrummel, and C. Deutscher, “Differential effects of product and service innovations on the financial performance of industrial firms,” Journal of Business Market Management, vol. 7, no. 3, pp. 380–405, 2014.","short":"A. Eggert, C. Thiesbrummel, C. Deutscher, Journal of Business Market Management 7 (2014) 380–405."},"type":"journal_article","page":"380-405","user_id":"57352","title":"Differential effects of product and service innovations on the financial performance of industrial firms","status":"public","date_created":"2019-02-04T10:35:58Z","volume":7,"author":[{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"},{"first_name":"C","full_name":"Thiesbrummel, C","last_name":"Thiesbrummel"},{"first_name":"C","full_name":"Deutscher, C","last_name":"Deutscher"}],"department":[{"_id":"19"},{"_id":"180"}],"publication":"Journal of Business Market Management"},{"department":[{"_id":"19"},{"_id":"180"}],"publisher":"Springer Gabler","editor":[{"last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"}],"date_created":"2019-02-04T11:15:41Z","status":"public","place":"Wiesbaden","title":" Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse","user_id":"57352","citation":{"bibtex":"@book{Steinhoff_2014, place={Wiesbaden}, title={ Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse}, publisher={Springer Gabler}, year={2014} }","mla":"Steinhoff, Lena, editor. Loyalitätswirkung Des Geschenkten Bevorzugten Kundenstatus – Eine Theoretische Und Empirisch-Experimentelle Analyse. Springer Gabler, 2014.","apa":"Steinhoff, L. (Ed.). (2014). Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse. Wiesbaden: Springer Gabler.","ama":"Steinhoff L, ed. Loyalitätswirkung Des Geschenkten Bevorzugten Kundenstatus – Eine Theoretische Und Empirisch-Experimentelle Analyse. Wiesbaden: Springer Gabler; 2014.","chicago":"Steinhoff, Lena, ed. Loyalitätswirkung Des Geschenkten Bevorzugten Kundenstatus – Eine Theoretische Und Empirisch-Experimentelle Analyse. Wiesbaden: Springer Gabler, 2014.","ieee":"L. Steinhoff, Ed., Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse. Wiesbaden: Springer Gabler, 2014.","short":"L. Steinhoff, ed., Loyalitätswirkung Des Geschenkten Bevorzugten Kundenstatus – Eine Theoretische Und Empirisch-Experimentelle Analyse, Springer Gabler, Wiesbaden, 2014."},"type":"book_editor","year":"2014","language":[{"iso":"eng"}],"_id":"7435","date_updated":"2022-01-06T07:03:38Z"},{"status":"public","has_accepted_license":"1","project":[{"name":"SFB 901","_id":"1"},{"_id":"7","name":"SFB 901 - Subprojekt A3"},{"name":"SFB 901 - Project Area A","_id":"2"}],"date_created":"2017-10-17T12:42:13Z","publisher":"Universität Paderborn","author":[{"full_name":"Kolle, Andre","first_name":"Andre","last_name":"Kolle"}],"department":[{"_id":"19"},{"_id":"183"}],"file_date_updated":"2018-03-16T11:33:05Z","file":[{"file_id":"1359","creator":"florida","file_size":3036379,"relation":"main_file","success":1,"content_type":"application/pdf","date_updated":"2018-03-16T11:33:05Z","date_created":"2018-03-16T11:33:05Z","file_name":"419-Dissertation_Veroeffentlichung_Andre_Kolle_30032014.pdf","access_level":"closed"}],"title":"Gender and ethnic discrimination in hiring : evidence from field experiments in the German labor market","ddc":["040"],"user_id":"477","abstract":[{"text":"The present thesis investigates the prevalence of and the reasons for hiring discrimination against women and ethnic Turks in the German labor market. Subsequent to a discussion of how to reveal discrimination, the literature on wage and employment differences inside and outside the German labor market is reviewed. Afterwards, different (economic) theories explaining inequalities in labor markets are presented. In the empirical analyses a field experiment - the so called correspondence testing - is conducted where matched pairs of (fictitious) male and female as well as German-named and Turkish-named applicants respond to, respectively, 656 and 608 (real) apprenticeship offers in predominantly male-dominated jobs. Descriptive results and econometric analyses using probit regressions on various model specifications indicate that the female applicant has a 19 percent lower callback probability compared to her male counterpart. However, differential treatment is both job- and firm-type driven. While callback rates are not statistically different from zero in female-dominated and “gender-neutral” occupations, they prevail in jobs where men are overrepresented. Furthermore, discrimination is restricted to late recruiters, i.e., companies that advertise their vacancies right before the apprenticeship is supposed to start. Similar conclusions can be drawn from the study investigating ethnic discrimination. The 32 percent lower callback probability of the Turkish-named applicant decreases if early rather than late recruiters are addressed. Apart from that, comparing response and callback rates to the candidates using different experimental designs, i.e., sending out single versus pairs of applications, yields no statistically significant differences demonstrating the unbiasedness of the correspondence approach.","lang":"eng"}],"citation":{"chicago":"Kolle, Andre. Gender and Ethnic Discrimination in Hiring : Evidence from Field Experiments in the German Labor Market. Universität Paderborn, 2014.","apa":"Kolle, A. (2014). Gender and ethnic discrimination in hiring : evidence from field experiments in the German labor market. Universität Paderborn.","ama":"Kolle A. Gender and Ethnic Discrimination in Hiring : Evidence from Field Experiments in the German Labor Market. Universität Paderborn; 2014.","bibtex":"@book{Kolle_2014, title={Gender and ethnic discrimination in hiring : evidence from field experiments in the German labor market}, publisher={Universität Paderborn}, author={Kolle, Andre}, year={2014} }","mla":"Kolle, Andre. Gender and Ethnic Discrimination in Hiring : Evidence from Field Experiments in the German Labor Market. Universität Paderborn, 2014.","short":"A. Kolle, Gender and Ethnic Discrimination in Hiring : Evidence from Field Experiments in the German Labor Market, Universität Paderborn, 2014.","ieee":"A. Kolle, Gender and ethnic discrimination in hiring : evidence from field experiments in the German labor market. 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Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions. Universität Paderborn; 2014.","bibtex":"@book{Kaimann_2014, title={Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions}, publisher={Universität Paderborn}, author={Kaimann, Daniel}, year={2014} }","mla":"Kaimann, Daniel. Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions. Universität Paderborn, 2014.","short":"D. Kaimann, Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions, Universität Paderborn, 2014.","ieee":"D. Kaimann, Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions. Universität Paderborn, 2014."},"user_id":"477","title":"Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions","ddc":["330"],"has_accepted_license":"1","status":"public","project":[{"_id":"1","name":"SFB 901"},{"_id":"7","name":"SFB 901 - Subprojekt A3"},{"name":"SFB 901 - Project Area A","_id":"2"}],"date_created":"2017-10-17T12:42:17Z","file":[{"access_level":"closed","file_name":"Dissertation_2014_Kaimann.pdf","date_created":"2018-11-08T09:29:04Z","success":1,"relation":"main_file","date_updated":"2018-11-08T09:29:04Z","content_type":"application/pdf","file_id":"5424","creator":"dkaimann","file_size":531139}],"author":[{"first_name":"Daniel","full_name":"Kaimann, Daniel","last_name":"Kaimann","id":"18949"}],"publisher":"Universität Paderborn","file_date_updated":"2018-11-08T09:29:04Z","department":[{"_id":"19"},{"_id":"200"},{"_id":"205"},{"_id":"183"}]},{"user_id":"61801","title":"Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment","status":"public","date_created":"2018-10-30T13:41:42Z","volume":166,"author":[{"full_name":"Fahr, Rene","first_name":"Rene","id":"111","last_name":"Fahr"},{"last_name":"Janssen","first_name":"Elmar A.","full_name":"Janssen, Elmar A."},{"full_name":"Sureth-Sloane, Caren","first_name":"Caren","id":"530","last_name":"Sureth-Sloane"}],"department":[{"_id":"187"},{"_id":"179"},{"_id":"635"}],"intvolume":" 166","_id":"5036","date_updated":"2022-01-06T07:01:35Z","language":[{"iso":"ger"}],"citation":{"mla":"Fahr, Rene, et al. Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment. Vol. 166, 2014.","bibtex":"@book{Fahr_Janssen_Sureth-Sloane_2014, series={arqus, Quantitative Research in Taxation}, title={Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment}, volume={166}, author={Fahr, Rene and Janssen, Elmar A. and Sureth-Sloane, Caren}, year={2014}, collection={arqus, Quantitative Research in Taxation} }","ama":"Fahr R, Janssen EA, Sureth-Sloane C. Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment. Vol 166.; 2014.","apa":"Fahr, R., Janssen, E. A., & Sureth-Sloane, C. (2014). Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment (Vol. 166).","chicago":"Fahr, Rene, Elmar A. Janssen, and Caren Sureth-Sloane. Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment. Vol. 166. arqus, Quantitative Research in Taxation, 2014.","ieee":"R. Fahr, E. A. Janssen, and C. Sureth-Sloane, Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment, vol. 166. 2014.","short":"R. Fahr, E.A. Janssen, C. Sureth-Sloane, Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment, 2014."},"year":"2014","type":"working_paper","series_title":"arqus, Quantitative Research in Taxation"},{"user_id":"69384","title":"Vom Wollen und Können ethischen Entscheidens","author":[{"first_name":"Rene","full_name":"Fahr, Rene","last_name":"Fahr","id":"111"}],"publication":"Theologie und Glaube","department":[{"_id":"178"},{"_id":"179"}],"status":"public","date_created":"2018-10-31T09:14:19Z","volume":104,"_id":"5142","intvolume":" 104","date_updated":"2022-01-06T07:01:38Z","publication_date":"2014","language":[{"iso":"eng"}],"type":"newspaper_article","citation":{"ama":"Fahr R. Vom Wollen und Können ethischen Entscheidens. Theologie und Glaube. 2014:260-269.","apa":"Fahr, R. (2014). Vom Wollen und Können ethischen Entscheidens. 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Die Rolle von kognitiven Verzerrungen und Selbsttäuschung bei ethischen Entscheidungen (pp. 137–166). Paderborn: Klaus von Stoch.","ama":"Fahr R. Verantwortungsvolles Handeln in Unternehmen. Die Rolle von Kognitiven Verzerrungen Und Selbsttäuschung Bei Ethischen Entscheidungen. Paderborn: Klaus von Stoch; 2014:137-166.","chicago":"Fahr, Rene. Verantwortungsvolles Handeln in Unternehmen. Die Rolle von Kognitiven Verzerrungen Und Selbsttäuschung Bei Ethischen Entscheidungen. Paderborn: Klaus von Stoch, 2014.","mla":"Fahr, Rene. Verantwortungsvolles Handeln in Unternehmen. Die Rolle von Kognitiven Verzerrungen Und Selbsttäuschung Bei Ethischen Entscheidungen. Klaus von Stoch, 2014, pp. 137–66.","bibtex":"@book{Fahr_2014, place={Paderborn}, title={Verantwortungsvolles Handeln in Unternehmen. 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In Social conflict within and between groups. Psychology Press.","ama":"Akkerman A, Torenvlied R, Lehr A, Thommes K. Contagious conflict: spill-over effects of labor conflict between and within organizations. In: Social Conflict within and between Groups. Psychology Press; 2014.","bibtex":"@inbook{Akkerman_Torenvlied_Lehr_Thommes_2014, title={Contagious conflict: spill-over effects of labor conflict between and within organizations}, booktitle={Social conflict within and between groups}, publisher={Psychology Press}, author={Akkerman, Agnes and Torenvlied, Ren{\\’e} and Lehr, Alex and Thommes, Kirsten}, year={2014} }","mla":"Akkerman, Agnes, et al. “Contagious Conflict: Spill-over Effects of Labor Conflict between and within Organizations.” Social Conflict within and between Groups, Psychology Press, 2014."},"type":"book_chapter","year":"2014","_id":"5164","date_updated":"2022-01-06T07:01:40Z","author":[{"full_name":"Akkerman, Agnes","first_name":"Agnes","last_name":"Akkerman"},{"first_name":"Ren{\\'e}","full_name":"Torenvlied, Ren{\\'e}","last_name":"Torenvlied"},{"last_name":"Lehr","full_name":"Lehr, Alex","first_name":"Alex"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"publisher":"Psychology Press","department":[{"_id":"178"},{"_id":"184"}],"publication":"Social conflict within and between groups","status":"public","date_created":"2018-10-31T09:54:49Z","user_id":"69384","title":"Contagious conflict: spill-over effects of labor conflict between and within organizations"},{"publisher":"Rainer Hampp-Verlag","author":[{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"},{"last_name":"Walgenbach","first_name":"Peter","full_name":"Walgenbach, Peter"},{"last_name":"Oertel","first_name":"Simon","full_name":"Oertel, Simon"}],"department":[{"_id":"178"},{"_id":"184"}],"status":"public","date_created":"2018-10-31T10:02:39Z","alternative_title":["Between instrumentality and insignificance - Employee Participation in the Context of Organizations in Central and Eastern Europe"],"user_id":"69384","title":"Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft?","language":[{"iso":"eng"}],"year":"2014","type":"book","citation":{"chicago":"Thommes, Kirsten, Peter Walgenbach, and Simon Oertel. Die Rechte von Arbeitnehmervertretern in Ost- Und Westeuropa - Einheitseuropa Oder Zweiklassengesellschaft? Rainer Hampp-Verlag, 2014.","apa":"Thommes, K., Walgenbach, P., & Oertel, S. (2014). Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft? (pp. 216–245). Rainer Hampp-Verlag.","ama":"Thommes K, Walgenbach P, Oertel S. Die Rechte von Arbeitnehmervertretern in Ost- Und Westeuropa - Einheitseuropa Oder Zweiklassengesellschaft? Rainer Hampp-Verlag; 2014:216-245.","bibtex":"@book{Thommes_Walgenbach_Oertel_2014, title={Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft?}, publisher={Rainer Hampp-Verlag}, author={Thommes, Kirsten and Walgenbach, Peter and Oertel, Simon}, year={2014}, pages={216–245} }","mla":"Thommes, Kirsten, et al. Die Rechte von Arbeitnehmervertretern in Ost- Und Westeuropa - Einheitseuropa Oder Zweiklassengesellschaft? Rainer Hampp-Verlag, 2014, pp. 216–45.","short":"K. Thommes, P. Walgenbach, S. Oertel, Die Rechte von Arbeitnehmervertretern in Ost- Und Westeuropa - Einheitseuropa Oder Zweiklassengesellschaft?, Rainer Hampp-Verlag, 2014.","ieee":"K. Thommes, P. Walgenbach, and S. Oertel, Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft? Rainer Hampp-Verlag, 2014, pp. 216–245."},"page":"216-245","_id":"5167","date_updated":"2022-01-06T07:01:40Z"},{"language":[{"iso":"eng"}],"type":"journal_article","year":"2014","citation":{"bibtex":"@article{Zapkau_Schwens_Kabst_2014, title={The Role of prior Entrepreneurial Exposure in the Entrepreneurial Process: A Review and Future Research Implications.}, journal={Journal of Small Business Management.}, author={Zapkau, F B and Schwens, C and Kabst, Rüdiger}, year={2014} }","mla":"Zapkau, F. 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Using longitudinal data from 513 German mechanical engineering companies and latent growth curve modeling, this study offers a fine-grained view of the financial performance implications of industrial service strategies. By disentangling the revenue and profit implications of industrial service strategies, findings reveal that such strategies increase both the level and the growth of manufacturing firms’ revenue streams. In contrast, they reduce the level but improve the growth of manufacturers’ profits. Results further suggest that services supporting the clients’ actions (SSC) and services supporting the supplier’s product (SSP) affect performance outcomes in different ways. SSCs directly affect revenue and profit streams. In turn, SSPs display only indirect effects on financial performance mediated through SSCs. A moderator analysis identifies two organizational contingencies that facilitate service business success: Only companies with decentralized decision-making processes and a high share of loyal customers can expect favorable financial results from industrial service strategies. In summary, this research provides significant insights and managerial guidance for turning service strategies into financial successes. 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