[{"language":[{"iso":"eng"}],"citation":{"chicago":"Deppe, Sahar, Lukas Brandt, Marc Brünninghaus, Jörg Papenkordt, Stefan Heindorf, and Gudrun Tschirner-Vinke. “AI-Based Assistance System for Manufacturing.” 2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA), 2022. https://doi.org/10.1109/ETFA52439.2022.9921520.","apa":"Deppe, S., Brandt, L., Brünninghaus, M., Papenkordt, J., Heindorf, S., & Tschirner-Vinke, G. (2022). AI-Based Assistance System for Manufacturing. ETFA, Stuttgart. https://doi.org/10.1109/ETFA52439.2022.9921520","ama":"Deppe S, Brandt L, Brünninghaus M, Papenkordt J, Heindorf S, Tschirner-Vinke G. AI-Based Assistance System for Manufacturing. Published online 2022. doi:10.1109/ETFA52439.2022.9921520","bibtex":"@article{Deppe_Brandt_Brünninghaus_Papenkordt_Heindorf_Tschirner-Vinke_2022, series={2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)}, title={AI-Based Assistance System for Manufacturing}, DOI={10.1109/ETFA52439.2022.9921520}, author={Deppe, Sahar and Brandt, Lukas and Brünninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}, year={2022}, collection={2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)} }","mla":"Deppe, Sahar, et al. AI-Based Assistance System for Manufacturing. 2022, doi:10.1109/ETFA52439.2022.9921520.","short":"S. Deppe, L. Brandt, M. Brünninghaus, J. Papenkordt, S. Heindorf, G. Tschirner-Vinke, (2022).","ieee":"S. Deppe, L. Brandt, M. Brünninghaus, J. Papenkordt, S. Heindorf, and G. Tschirner-Vinke, “AI-Based Assistance System for Manufacturing.” 2022, doi: 10.1109/ETFA52439.2022.9921520."},"year":"2022","type":"conference","series_title":"2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)","doi":"10.1109/ETFA52439.2022.9921520","_id":"33957","date_updated":"2023-11-23T08:07:51Z","conference":{"location":"Stuttgart","name":"ETFA","start_date":"2022-09-06","end_date":"2022-09-09"},"status":"public","date_created":"2022-10-28T11:43:49Z","project":[{"_id":"409","grant_number":"02L19C115","name":"KIAM: KIAM: Kompetenzzentrum KI in der Arbeitswelt des industriellen Mittelstands in OstWestfalenLippe"}],"author":[{"full_name":"Deppe, Sahar","first_name":"Sahar","last_name":"Deppe"},{"last_name":"Brandt","first_name":"Lukas","full_name":"Brandt, Lukas"},{"full_name":"Brünninghaus, Marc","first_name":"Marc","last_name":"Brünninghaus"},{"id":"44648","last_name":"Papenkordt","full_name":"Papenkordt, Jörg","first_name":"Jörg"},{"last_name":"Heindorf","id":"11871","first_name":"Stefan","orcid":"0000-0002-4525-6865","full_name":"Heindorf, Stefan"},{"last_name":"Tschirner-Vinke","first_name":"Gudrun","full_name":"Tschirner-Vinke, Gudrun"}],"keyword":["Assistance system","Knowledge graph","Information retrieval","Neural networks","AR"],"department":[{"_id":"178"},{"_id":"574"},{"_id":"184"}],"user_id":"44648","related_material":{"link":[{"url":"https://ieeexplore.ieee.org/document/9921520","relation":"confirmation"}]},"title":"AI-Based Assistance System for Manufacturing","abstract":[{"lang":"eng","text":"Manufacturing companies are challenged to make the increasingly complex work processes equally manageable for all employees to prevent an impending loss of competence. In this contribution, an intelligent assistance system is proposed enabling employees to help themselves in the workplace and provide them with competence-related support. This results in increasing the short- and long-term efficiency of problem solving in companies."}]},{"user_id":"44648","title":"AI-Based Assistance System for Manufacturing","publisher":"IEEE","author":[{"first_name":"Sahar","full_name":"Deppe, Sahar","last_name":"Deppe"},{"last_name":"Brandt","full_name":"Brandt, Lukas","first_name":"Lukas"},{"last_name":"Brunninghaus","full_name":"Brunninghaus, Marc","first_name":"Marc"},{"id":"44648","last_name":"Papenkordt","full_name":"Papenkordt, Jörg","first_name":"Jörg"},{"first_name":"Stefan","full_name":"Heindorf, Stefan","last_name":"Heindorf"},{"last_name":"Tschirner-Vinke","first_name":"Gudrun","full_name":"Tschirner-Vinke, Gudrun"}],"department":[{"_id":"178"},{"_id":"184"}],"publication":"2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)","status":"public","project":[{"_id":"409","name":"KIAM: KIAM: Kompetenzzentrum KI in der Arbeitswelt des industriellen Mittelstands in OstWestfalenLippe","grant_number":"02L19C115"}],"date_created":"2022-12-08T08:17:11Z","publication_status":"published","_id":"34282","date_updated":"2023-11-23T08:07:03Z","doi":"10.1109/etfa52439.2022.9921520","language":[{"iso":"eng"}],"citation":{"mla":"Deppe, Sahar, et al. “AI-Based Assistance System for Manufacturing.” 2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA), IEEE, 2022, doi:10.1109/etfa52439.2022.9921520.","bibtex":"@inproceedings{Deppe_Brandt_Brunninghaus_Papenkordt_Heindorf_Tschirner-Vinke_2022, title={AI-Based Assistance System for Manufacturing}, DOI={10.1109/etfa52439.2022.9921520}, booktitle={2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA)}, publisher={IEEE}, author={Deppe, Sahar and Brandt, Lukas and Brunninghaus, Marc and Papenkordt, Jörg and Heindorf, Stefan and Tschirner-Vinke, Gudrun}, year={2022} }","chicago":"Deppe, Sahar, Lukas Brandt, Marc Brunninghaus, Jörg Papenkordt, Stefan Heindorf, and Gudrun Tschirner-Vinke. “AI-Based Assistance System for Manufacturing.” In 2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA). IEEE, 2022. https://doi.org/10.1109/etfa52439.2022.9921520.","ama":"Deppe S, Brandt L, Brunninghaus M, Papenkordt J, Heindorf S, Tschirner-Vinke G. AI-Based Assistance System for Manufacturing. In: 2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA). IEEE; 2022. doi:10.1109/etfa52439.2022.9921520","apa":"Deppe, S., Brandt, L., Brunninghaus, M., Papenkordt, J., Heindorf, S., & Tschirner-Vinke, G. (2022). AI-Based Assistance System for Manufacturing. 2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA). https://doi.org/10.1109/etfa52439.2022.9921520","ieee":"S. Deppe, L. Brandt, M. Brunninghaus, J. Papenkordt, S. Heindorf, and G. Tschirner-Vinke, “AI-Based Assistance System for Manufacturing,” 2022, doi: 10.1109/etfa52439.2022.9921520.","short":"S. Deppe, L. Brandt, M. Brunninghaus, J. Papenkordt, S. Heindorf, G. Tschirner-Vinke, in: 2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA), IEEE, 2022."},"type":"conference","year":"2022"},{"language":[{"iso":"eng"}],"year":"2022","citation":{"mla":"Papenkordt, Jörg, and Kirsten Thommes. “Determinants of Trust in Smart Technologies.” Human-Technology Interaction, Springer International Publishing, 2022, doi:10.1007/978-3-030-99235-4_13.","bibtex":"@inbook{Papenkordt_Thommes_2022, place={Cham}, title={Determinants of Trust in Smart Technologies}, DOI={10.1007/978-3-030-99235-4_13}, booktitle={Human-Technology Interaction}, publisher={Springer International Publishing}, author={Papenkordt, Jörg and Thommes, Kirsten}, year={2022} }","ama":"Papenkordt J, Thommes K. Determinants of Trust in Smart Technologies. In: Human-Technology Interaction. Springer International Publishing; 2022. doi:10.1007/978-3-030-99235-4_13","apa":"Papenkordt, J., & Thommes, K. (2022). Determinants of Trust in Smart Technologies. 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Herdejürgen, eds., Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft, Industrieverband Büro und Arbeitswelt e. V. , 2022.","ieee":"K. Radermacher and E. Herdejürgen, Eds., Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft. Industrieverband Büro und Arbeitswelt e. V. , 2022."},"year":"2022","type":"journal_editor","main_file_link":[{"url":"https://iba.online/service/publikationen/"}]},{"page":"216-231","type":"journal_article","citation":{"ieee":"E. Böhm et al., “Exploring the customer journey of voice commerce: A research agenda,” Journal of Service Management, vol. 6, no. 4, pp. 216–231, 2022.","short":"E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff, D. Woisetschläger, Journal of Service Management 6 (2022) 216–231.","mla":"Böhm, Eva, et al. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” Journal of Service Management, vol. 6, no. 4, 2022, pp. 216–31.","bibtex":"@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the customer journey of voice commerce: A research agenda}, volume={6}, number={4}, journal={Journal of Service Management}, author={Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}, year={2022}, pages={216–231} }","apa":"Böhm, E., Eggert, A., Garnefeld, I., Holzmüller, H., Schaefers, T., Steinhoff, L., & Woisetschläger, D. (2022). Exploring the customer journey of voice commerce: A research agenda. Journal of Service Management, 6(4), 216–231.","ama":"Böhm E, Eggert A, Garnefeld I, et al. Exploring the customer journey of voice commerce: A research agenda. Journal of Service Management. 2022;6(4):216-231.","chicago":"Böhm, Eva, A. Eggert, I. Garnefeld, H. Holzmüller, T Schaefers, Lena Steinhoff, and D. Woisetschläger. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” Journal of Service Management 6, no. 4 (2022): 216–31."},"year":"2022","language":[{"iso":"eng"}],"date_updated":"2023-11-07T10:26:24Z","_id":"46660","intvolume":" 6","issue":"4","department":[{"_id":"785"}],"publication":"Journal of Service Management","author":[{"first_name":"Eva","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","last_name":"Böhm","id":"3043"},{"full_name":"Eggert, A.","first_name":"A.","last_name":"Eggert"},{"last_name":"Garnefeld","full_name":"Garnefeld, I.","first_name":"I."},{"first_name":"H.","full_name":"Holzmüller, H.","last_name":"Holzmüller"},{"last_name":"Schaefers","full_name":"Schaefers, T","first_name":"T"},{"first_name":"Lena","full_name":"Steinhoff, Lena","last_name":"Steinhoff","id":"4336"},{"first_name":"D.","full_name":"Woisetschläger, D.","last_name":"Woisetschläger"}],"volume":6,"publication_status":"published","date_created":"2023-08-25T07:17:47Z","status":"public","extern":"1","title":"Exploring the customer journey of voice commerce: A research agenda","user_id":"40298"},{"year":"2022","citation":{"bibtex":"@article{Auer_Ekemen_Hagedorn_Heise_Rese_2022, title={Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector}, volume={21}, number={7}, journal={Empirical Economics Letters}, author={Auer, Thorsten Fabian and Ekemen, Helin and Hagedorn, Carolin and Heise, Chantal and Rese, Christine}, year={2022}, pages={47–55} }","mla":"Auer, Thorsten Fabian, et al. “Same Different but Not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector.” Empirical Economics Letters, vol. 21, no. 7, 2022, pp. 47–55.","ama":"Auer TF, Ekemen H, Hagedorn C, Heise C, Rese C. Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector. Empirical Economics Letters. 2022;21(7):47-55.","apa":"Auer, T. F., Ekemen, H., Hagedorn, C., Heise, C., & Rese, C. (2022). Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector. Empirical Economics Letters, 21(7), 47–55.","chicago":"Auer, Thorsten Fabian, Helin Ekemen, Carolin Hagedorn, Chantal Heise, and Christine Rese. “Same Different but Not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector.” Empirical Economics Letters 21, no. 7 (2022): 47–55.","ieee":"T. F. Auer, H. Ekemen, C. Hagedorn, C. Heise, and C. Rese, “Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector,” Empirical Economics Letters, vol. 21, no. 7, pp. 47–55, 2022.","short":"T.F. Auer, H. Ekemen, C. Hagedorn, C. Heise, C. Rese, Empirical Economics Letters 21 (2022) 47–55."},"type":"journal_article","page":"47-55","_id":"34154","intvolume":" 21","issue":"7","author":[{"id":"49071","last_name":"Auer","full_name":"Auer, Thorsten Fabian","first_name":"Thorsten Fabian"},{"full_name":"Ekemen, Helin","first_name":"Helin","last_name":"Ekemen"},{"full_name":"Hagedorn, Carolin","first_name":"Carolin","last_name":"Hagedorn"},{"full_name":"Heise, Chantal","first_name":"Chantal","last_name":"Heise"},{"full_name":"Rese, Christine","first_name":"Christine","last_name":"Rese"}],"file_date_updated":"2022-11-29T20:37:41Z","publication":"Empirical Economics Letters","keyword":["Ethnic Discrimination","Public Sector","Field Experiment","Application Procedure"],"file":[{"date_updated":"2022-11-29T20:37:41Z","content_type":"application/pdf","relation":"main_file","file_size":219466,"file_id":"34160","creator":"auerth","access_level":"open_access","file_name":"Auer et al 2022_Empirical Economics Letters.pdf","date_created":"2022-11-29T20:21:17Z"}],"jel":["C93","J71"],"volume":21,"has_accepted_license":"1","status":"public","date_created":"2022-11-28T22:30:11Z","article_type":"letter_note","abstract":[{"text":"Regulations to prevent ethnic discrimination in accessing the labor\r\nmarket are implemented most thoroughly in the public sector. However, it remains\r\nto be assessed if these regulations are internalized. We conducted a field\r\nexperiment to examine ethnic discrimination when applying for internships in\r\nGerman municipalities by unsolicited inquiries. We compared responses in\r\nGerman cities to Turkish, Italian, and German applicants in two periods, and find\r\nconsistent disadvantages for the Turkish and Italian applicants as well as\r\ndifferences related to gender. Thus, the likelihood for ethnic discrimination rises\r\nwhen applying for positions in public institutions that are not subject to\r\nregulations.","lang":"eng"}],"ddc":["330"],"user_id":"49071","language":[{"iso":"eng"}],"date_updated":"2023-11-23T08:15:58Z","oa":"1","department":[{"_id":"178"},{"_id":"184"}],"publication_status":"published","publication_identifier":{"issn":["1681 8997"]},"title":"Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector"},{"language":[{"iso":"ger"}],"date_updated":"2023-11-23T08:13:25Z","doi":"10.1515/pubhef-2022-0069","department":[{"_id":"178"},{"_id":"175"},{"_id":"17"},{"_id":"184"}],"publication_status":"published","publication_identifier":{"eissn":["1876-4851"],"issn":["0944-5587"]},"title":"Betriebliche Gesundheitsförderung: Ein leeres Versprechen?","page":"214-216","citation":{"ieee":"T. F. Auer, L. Sennefelder, and H. Meier, “Betriebliche Gesundheitsförderung: Ein leeres Versprechen?,” Public Health Forum, vol. 30, no. 3, pp. 214–216, 2022, doi: 10.1515/pubhef-2022-0069.","short":"T.F. Auer, L. Sennefelder, H. Meier, Public Health Forum 30 (2022) 214–216.","bibtex":"@article{Auer_Sennefelder_Meier_2022, title={Betriebliche Gesundheitsförderung: Ein leeres Versprechen?}, volume={30}, DOI={10.1515/pubhef-2022-0069}, number={3}, journal={Public Health Forum}, publisher={Walter De Gruyter GmbH}, author={Auer, Thorsten Fabian and Sennefelder, Lisa and Meier, Heiko}, year={2022}, pages={214–216} }","mla":"Auer, Thorsten Fabian, et al. “Betriebliche Gesundheitsförderung: Ein leeres Versprechen?” Public Health Forum, vol. 30, no. 3, Walter De Gruyter GmbH, 2022, pp. 214–16, doi:10.1515/pubhef-2022-0069.","chicago":"Auer, Thorsten Fabian, Lisa Sennefelder, and Heiko Meier. “Betriebliche Gesundheitsförderung: Ein leeres Versprechen?” Public Health Forum 30, no. 3 (2022): 214–16. https://doi.org/10.1515/pubhef-2022-0069.","apa":"Auer, T. F., Sennefelder, L., & Meier, H. (2022). Betriebliche Gesundheitsförderung: Ein leeres Versprechen? Public Health Forum, 30(3), 214–216. https://doi.org/10.1515/pubhef-2022-0069","ama":"Auer TF, Sennefelder L, Meier H. Betriebliche Gesundheitsförderung: Ein leeres Versprechen? Public Health Forum. 2022;30(3):214-216. doi:10.1515/pubhef-2022-0069"},"year":"2022","type":"journal_article","intvolume":" 30","_id":"32397","issue":"3","publication":"Public Health Forum","keyword":["Kommunikation","Arbeitsproduktivität","Betriebliche Gesundheitsförderung","Kosten-Nutzen-Verhältnis"],"publisher":"Walter De Gruyter GmbH","author":[{"id":"49071","last_name":"Auer","full_name":"Auer, Thorsten Fabian","first_name":"Thorsten Fabian"},{"first_name":"Lisa","full_name":"Sennefelder, Lisa","last_name":"Sennefelder","id":"23009"},{"first_name":"Heiko","full_name":"Meier, Heiko","last_name":"Meier","id":"21765"}],"volume":30,"date_created":"2022-07-19T21:09:31Z","status":"public","abstract":[{"lang":"ger","text":"Unternehmen investieren zunehmend in Angebote Betrieblicher Gesundheitsförderung (BGF). Dabei stellt sich die Frage nach dem Kosten-Nutzen-Verhältnis jenseits des individuellen Nutzens durch die Förderung der Mitarbeitergesundheit. Deshalb wurden im Rahmen einer Sekundäranalyse Effekte der BGF auf den Unternehmenserfolg berechnet. Die Ergebnisse lassen vermuten, dass sich eine verhaltensorientierte BGF kaum positiv auf die Arbeitsproduktivität und Kommunikationsstruktur in Unternehmen auswirkt."}],"article_type":"letter_note","user_id":"49071"},{"title":"Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis","department":[{"_id":"19"},{"_id":"185"}],"publication_status":"published","publication_identifier":{"issn":["2732-527X"]},"date_updated":"2023-12-04T13:32:55Z","doi":"10.1017/pds.2022.81","language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"AbstractThis paper examines how human and organizational factors need to be designed to achieve strong technological maturity of either the products or the production process. In a fuzzy-set qualitative comparative analysis (fs/QCA), a combination of intensive training and strong worker participation is found to be associated with strong technological maturity in the two organizational contexts: firms with a strong entrepreneurial culture and in large firms oriented towards customer-oriented innovation. Overall, the paper uncovers designs or causal recipes for a successful digital transformation."}],"user_id":"54657","publication":"Proceedings of the Design Society","publisher":"Cambridge University Press (CUP)","author":[{"last_name":"Schneider","id":"471","first_name":"Martin","orcid":"https://orcid.org/0000-0002-6961-3716","full_name":"Schneider, Martin"},{"first_name":"Talea Davina","orcid":"0000-0002-3868-6568","full_name":"Hellweg, Talea Davina","last_name":"Hellweg","id":"45592"},{"last_name":"Menzefricke","first_name":"J. S.","full_name":"Menzefricke, J. S."}],"date_created":"2023-03-06T13:42:26Z","status":"public","volume":2,"intvolume":" 2","_id":"42776","page":"791-800","citation":{"mla":"Schneider, Martin, et al. “Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis.” Proceedings of the Design Society, vol. 2, Cambridge University Press (CUP), 2022, pp. 791–800, doi:10.1017/pds.2022.81.","bibtex":"@article{Schneider_Hellweg_Menzefricke_2022, title={Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis}, volume={2}, DOI={10.1017/pds.2022.81}, journal={Proceedings of the Design Society}, publisher={Cambridge University Press (CUP)}, author={Schneider, Martin and Hellweg, Talea Davina and Menzefricke, J. S.}, year={2022}, pages={791–800} }","chicago":"Schneider, Martin, Talea Davina Hellweg, and J. S. Menzefricke. “Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis.” Proceedings of the Design Society 2 (2022): 791–800. https://doi.org/10.1017/pds.2022.81.","apa":"Schneider, M., Hellweg, T. D., & Menzefricke, J. S. (2022). Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis. Proceedings of the Design Society, 2, 791–800. https://doi.org/10.1017/pds.2022.81","ama":"Schneider M, Hellweg TD, Menzefricke JS. Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis. Proceedings of the Design Society. 2022;2:791-800. doi:10.1017/pds.2022.81","ieee":"M. Schneider, T. D. Hellweg, and J. S. Menzefricke, “Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis,” Proceedings of the Design Society, vol. 2, pp. 791–800, 2022, doi: 10.1017/pds.2022.81.","short":"M. Schneider, T.D. Hellweg, J.S. Menzefricke, Proceedings of the Design Society 2 (2022) 791–800."},"year":"2022","type":"journal_article"},{"user_id":"42933","title":"Künstliche Intelligenz in der industriellen Arbeitswelt","abstract":[{"lang":"eng","text":"Im Rahmen dieser Studie wird der Status Quo des KI-Einsatzes in der industriellen Arbeitswelt in der Region OstWestfalenLippe erfasst und beschrieben. Dadurch wird eine Grundlage geschaffen, um eine zielführende Unterstützung der Gestaltung von durch Künstliche Intelligenz (KI) gestützter Arbeitsprozesse in Unternehmen zu ermöglichen, indem beispielsweise bedarfsbezogene Maßnahmen entwickelt und durchgeführt sowie weiterer Forschungsbedarf aufgezeigt wird. Die Befragung wurde im Jahr 2021 von dem Kompetenzzentrum Arbeitswelt.Plus sowie dem Spitzencluster it’s OWL initiiert. Dabei sind drei Zielgruppen – Unternehmensleitung, Personalabteilung (HR) sowie Arbeitnehmer*innen – adressiert worden. Insgesamt nahmen 317 Personen aus 89 verschiedenen Unternehmen bzw. Organisationen an der Befragung teil – zu 38 % Unternehmer*innen, zu 13 % Personaler*innen und zu 49 % Arbeitnehmer*innen. Die meisten der Teilnehmenden stammten aus der Elektroindustrie, dem Maschinenbau sowie dem Informations- und Kommunikationstechnologie (IKT)-Sektor. Die Befragungsergebnisse zeigen, dass sich die meisten Unternehmen in der Anfangsphase der KI-Nutzung befinden. Zwischen einzelnen Unternehmensbereichen und verschiedenen Branchen zeigen sich gewisse Unterschiede in der Nutzungsphase. Die Befragten stehen aktuell vor der Nutzung von vor allem teilautonomen KI-Systemen, die ausführende und analytische menschliche Tätigkeitenbeispielsweise durch Informationsbereitstellungen unterstützen. Wesentliche Ziele der KI-Nutzung sind die Effizienzsteigerung, Qualitätsverbesserung, Entscheidungsoptimierung sowie Unterstützung der Arbeitnehmer*innen. Allerdings werden in allen Unternehmen die fehlende Expertise sowie insgesamt die Komplexität des Themenfelds als Hinderungsgründe identifiziert. In allen Unternehmen und allen Unternehmensbereichen werden hohe Auswirkungen durch KI erwartet. Auf die Arbeitsgestaltung werden insgesamt eher positive Auswirkungen erwartet. Die Befragten schätzen die Bedeutung von KI, ihre Aufgeschlossenheit sowie ihr Vertrauen gegenüber KI als insgesamt hoch ein, ihr Verständnis von KI dagegen eher als gering. Tendenziell zeigt sich eine große Diskrepanz zwischen Selbst- und Fremdbild mit einer teils deutlich negativeren Wahrnehmung anderer. Die Befragten erwarten außerdem steigende Kompetenzanforderungen sowie einen hohen Weiterbildungsbedarf, insbesondere bezüglich des grundlegenden Verständnisses über KI. In den wenigsten Unternehmen existiert jedoch ein gezieltes Weiterbildungsangebot. Die Erkenntnisse aus der Befragung fließen im Rahmen des Kompetenzzentrums Arbeitswelt.Plus in die gezielte Gestaltung und Einführung KI-gestützter Arbeitsformen sowie bedarfsgerechter Unterstützungsangebote ein. Die hohe Komplexität der KI-Einführung sowie die sowohl technischen als auch mitarbeiterbezogenen Herausforderungen verdeutlichen den Bedarf für eine soziotechnische Perspektive und ein systematisches Vorgehen bei der Gestaltung dieses vielschichtigen Themenfelds."}],"project":[{"_id":"409","name":"KIAM: KIAM: Kompetenzzentrum KI in der Arbeitswelt des industriellen Mittelstands in OstWestfalenLippe","grant_number":"02L19C115"}],"date_created":"2023-06-20T07:38:01Z","status":"public","publication_status":"published","department":[{"_id":"184"},{"_id":"178"}],"author":[{"first_name":"Jörg","full_name":"Papenkordt, Jörg","last_name":"Papenkordt","id":"44648"},{"first_name":"Stefan","full_name":"Gabriel, Stefan","last_name":"Gabriel"},{"id":"72497","last_name":"Thommes","full_name":"Thommes, Kirsten","first_name":"Kirsten"},{"first_name":"Roman","full_name":"Dumitrescu, Roman","last_name":"Dumitrescu"}],"publisher":"Kompetenzzentrum Arbeitswelt.Plus","doi":"10.55594/tmao3234","_id":"45668","date_updated":"2023-12-05T10:12:31Z","language":[{"iso":"eng"}],"citation":{"short":"J. Papenkordt, S. Gabriel, K. Thommes, R. Dumitrescu, Künstliche Intelligenz in Der Industriellen Arbeitswelt, Kompetenzzentrum Arbeitswelt.Plus, 2022.","ieee":"J. Papenkordt, S. Gabriel, K. Thommes, and R. Dumitrescu, Künstliche Intelligenz in der industriellen Arbeitswelt. Kompetenzzentrum Arbeitswelt.Plus, 2022.","chicago":"Papenkordt, Jörg, Stefan Gabriel, Kirsten Thommes, and Roman Dumitrescu. Künstliche Intelligenz in Der Industriellen Arbeitswelt. Kompetenzzentrum Arbeitswelt.Plus, 2022. https://doi.org/10.55594/tmao3234.","apa":"Papenkordt, J., Gabriel, S., Thommes, K., & Dumitrescu, R. (2022). Künstliche Intelligenz in der industriellen Arbeitswelt. Kompetenzzentrum Arbeitswelt.Plus. https://doi.org/10.55594/tmao3234","ama":"Papenkordt J, Gabriel S, Thommes K, Dumitrescu R. Künstliche Intelligenz in Der Industriellen Arbeitswelt. Kompetenzzentrum Arbeitswelt.Plus; 2022. doi:10.55594/tmao3234","bibtex":"@book{Papenkordt_Gabriel_Thommes_Dumitrescu_2022, title={Künstliche Intelligenz in der industriellen Arbeitswelt}, DOI={10.55594/tmao3234}, publisher={Kompetenzzentrum Arbeitswelt.Plus}, author={Papenkordt, Jörg and Gabriel, Stefan and Thommes, Kirsten and Dumitrescu, Roman}, year={2022} }","mla":"Papenkordt, Jörg, et al. Künstliche Intelligenz in Der Industriellen Arbeitswelt. Kompetenzzentrum Arbeitswelt.Plus, 2022, doi:10.55594/tmao3234."},"year":"2022","type":"report"},{"date_updated":"2023-12-06T09:17:32Z","doi":"10.1016/j.chbr.2022.100258","language":[{"iso":"eng"}],"title":"When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty","department":[{"_id":"178"},{"_id":"184"}],"project":[{"_id":"46","grant_number":"16SV7954","name":"ORIENT: Use of care robots in welfare services: New models for effective orientation"}],"publication_status":"published","publication_identifier":{"issn":["2451-9588"]},"intvolume":" 9","_id":"44637","article_number":"100258","year":"2022","type":"journal_article","citation":{"ieee":"J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, vol. 9, Art. no. 100258, 2022, doi: 10.1016/j.chbr.2022.100258.","short":"J.A. Hoppe, O. Tuisku, R.-M. Johansson-Pajala, S. Pekkarinen, L. Hennala, C. Gustafsson, H. Melkas, K. Thommes, Computers in Human Behavior Reports 9 (2022).","mla":"Hoppe, Julia Amelie, et al. “When Do Individuals Choose Care Robots over a Human Caregiver? Insights from a Laboratory Experiment on Choices under Uncertainty.” Computers in Human Behavior Reports, vol. 9, 100258, Elsevier BV, 2022, doi:10.1016/j.chbr.2022.100258.","bibtex":"@article{Hoppe_Tuisku_Johansson-Pajala_Pekkarinen_Hennala_Gustafsson_Melkas_Thommes_2022, title={When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}, volume={9}, DOI={10.1016/j.chbr.2022.100258}, number={100258}, journal={Computers in Human Behavior Reports}, publisher={Elsevier BV}, author={Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}, year={2022} }","chicago":"Hoppe, Julia Amelie, Outi Tuisku, Rose-Marie Johansson-Pajala, Satu Pekkarinen, Lea Hennala, Christine Gustafsson, Helinä Melkas, and Kirsten Thommes. “When Do Individuals Choose Care Robots over a Human Caregiver? Insights from a Laboratory Experiment on Choices under Uncertainty.” Computers in Human Behavior Reports 9 (2022). https://doi.org/10.1016/j.chbr.2022.100258.","ama":"Hoppe JA, Tuisku O, Johansson-Pajala R-M, et al. When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty. Computers in Human Behavior Reports. 2022;9. doi:10.1016/j.chbr.2022.100258","apa":"Hoppe, J. A., Tuisku, O., Johansson-Pajala, R.-M., Pekkarinen, S., Hennala, L., Gustafsson, C., Melkas, H., & Thommes, K. (2022). When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty. Computers in Human Behavior Reports, 9, Article 100258. https://doi.org/10.1016/j.chbr.2022.100258"},"user_id":"42933","publisher":"Elsevier BV","author":[{"first_name":"Julia Amelie","full_name":"Hoppe, Julia Amelie","last_name":"Hoppe","id":"73093"},{"first_name":"Outi","full_name":"Tuisku, Outi","last_name":"Tuisku"},{"last_name":"Johansson-Pajala","first_name":"Rose-Marie","full_name":"Johansson-Pajala, Rose-Marie"},{"last_name":"Pekkarinen","first_name":"Satu","full_name":"Pekkarinen, Satu"},{"last_name":"Hennala","first_name":"Lea","full_name":"Hennala, Lea"},{"full_name":"Gustafsson, Christine","first_name":"Christine","last_name":"Gustafsson"},{"first_name":"Helinä","full_name":"Melkas, Helinä","last_name":"Melkas"},{"id":"72497","last_name":"Thommes","full_name":"Thommes, Kirsten","first_name":"Kirsten"}],"keyword":["Artificial Intelligence","Cognitive Neuroscience","Computer Science Applications","Human-Computer Interaction","Applied Psychology","Neuroscience (miscellaneous)"],"publication":"Computers in Human Behavior Reports","status":"public","date_created":"2023-05-08T12:28:18Z","volume":9},{"publication_status":"published","publication_identifier":{"issn":["2198-1620","2198-1639"]},"status":"public","project":[{"_id":"81","grant_number":"DFG 398074981","name":"OrgIdent: Die Konstruktion organisationaler Identität und der Einfluss von Geschichte"}],"date_created":"2022-12-05T09:42:30Z","publisher":"Springer Science and Business Media LLC","author":[{"first_name":"Karin","full_name":"Knorr, Karin","last_name":"Knorr","id":"33333"},{"first_name":"Franziska","full_name":"Hein-Pensel, Franziska","last_name":"Hein-Pensel"}],"department":[{"_id":"178"},{"_id":"184"}],"keyword":["Strategy and Management","Business","Management and Accounting (miscellaneous)"],"publication":"Management Review Quarterly","title":"Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity","user_id":"42933","abstract":[{"text":"AbstractSince the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization.","lang":"eng"}],"citation":{"mla":"Knorr, Karin, and Franziska Hein-Pensel. “Since Albert and Whetten: The Dissemination of Albert and Whetten’s Conceptualization of Organizational Identity.” Management Review Quarterly, Springer Science and Business Media LLC, 2022, doi:10.1007/s11301-022-00311-7.","bibtex":"@article{Knorr_Hein-Pensel_2022, title={Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity}, DOI={10.1007/s11301-022-00311-7}, journal={Management Review Quarterly}, publisher={Springer Science and Business Media LLC}, author={Knorr, Karin and Hein-Pensel, Franziska}, year={2022} }","apa":"Knorr, K., & Hein-Pensel, F. (2022). Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity. Management Review Quarterly. https://doi.org/10.1007/s11301-022-00311-7","ama":"Knorr K, Hein-Pensel F. Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity. Management Review Quarterly. Published online 2022. doi:10.1007/s11301-022-00311-7","chicago":"Knorr, Karin, and Franziska Hein-Pensel. “Since Albert and Whetten: The Dissemination of Albert and Whetten’s Conceptualization of Organizational Identity.” Management Review Quarterly, 2022. https://doi.org/10.1007/s11301-022-00311-7.","ieee":"K. Knorr and F. Hein-Pensel, “Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity,” Management Review Quarterly, 2022, doi: 10.1007/s11301-022-00311-7.","short":"K. Knorr, F. Hein-Pensel, Management Review Quarterly (2022)."},"type":"journal_article","year":"2022","language":[{"iso":"eng"}],"doi":"10.1007/s11301-022-00311-7","_id":"34191","date_updated":"2023-12-06T09:22:57Z"},{"publication_identifier":{"issn":["2451-9588"]},"publication_status":"published","status":"public","project":[{"_id":"46","grant_number":"16SV7954","name":"ORIENT: Use of care robots in welfare services: New models for effective orientation"}],"date_created":"2022-12-09T08:08:57Z","author":[{"id":"73093","last_name":"Hoppe","full_name":"Hoppe, Julia Amelie","first_name":"Julia Amelie"},{"first_name":"Outi","full_name":"Tuisku, Outi","last_name":"Tuisku"},{"full_name":"Johansson-Pajala, Rose-Marie","first_name":"Rose-Marie","last_name":"Johansson-Pajala"},{"last_name":"Pekkarinen","full_name":"Pekkarinen, Satu","first_name":"Satu"},{"first_name":"Lea","full_name":"Hennala, Lea","last_name":"Hennala"},{"last_name":"Gustafsson","full_name":"Gustafsson, Christine","first_name":"Christine"},{"last_name":"Melkas","first_name":"Helinä","full_name":"Melkas, Helinä"},{"id":"72497","last_name":"Thommes","full_name":"Thommes, Kirsten","first_name":"Kirsten"}],"publisher":"Elsevier BV","publication":"Computers in Human Behavior Reports","keyword":["Artificial Intelligence","Cognitive Neuroscience","Computer Science Applications","Human-Computer Interaction","Applied Psychology","Neuroscience (miscellaneous)"],"department":[{"_id":"178"},{"_id":"184"}],"title":"When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty","user_id":"42933","citation":{"short":"J.A. Hoppe, O. Tuisku, R.-M. Johansson-Pajala, S. Pekkarinen, L. Hennala, C. Gustafsson, H. Melkas, K. Thommes, Computers in Human Behavior Reports (2022).","ieee":"J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, Art. no. 100258, 2022, doi: 10.1016/j.chbr.2022.100258.","ama":"Hoppe JA, Tuisku O, Johansson-Pajala R-M, et al. When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty. Computers in Human Behavior Reports. Published online 2022. doi:10.1016/j.chbr.2022.100258","apa":"Hoppe, J. A., Tuisku, O., Johansson-Pajala, R.-M., Pekkarinen, S., Hennala, L., Gustafsson, C., Melkas, H., & Thommes, K. (2022). When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty. Computers in Human Behavior Reports, Article 100258. https://doi.org/10.1016/j.chbr.2022.100258","chicago":"Hoppe, Julia Amelie, Outi Tuisku, Rose-Marie Johansson-Pajala, Satu Pekkarinen, Lea Hennala, Christine Gustafsson, Helinä Melkas, and Kirsten Thommes. “When Do Individuals Choose Care Robots over a Human Caregiver? Insights from a Laboratory Experiment on Choices under Uncertainty.” Computers in Human Behavior Reports, 2022. https://doi.org/10.1016/j.chbr.2022.100258.","bibtex":"@article{Hoppe_Tuisku_Johansson-Pajala_Pekkarinen_Hennala_Gustafsson_Melkas_Thommes_2022, title={When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}, DOI={10.1016/j.chbr.2022.100258}, number={100258}, journal={Computers in Human Behavior Reports}, publisher={Elsevier BV}, author={Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}, year={2022} }","mla":"Hoppe, Julia Amelie, et al. “When Do Individuals Choose Care Robots over a Human Caregiver? 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Computers in Human Behavior Reports, 9, Article 100258. https://doi.org/10.1016/j.chbr.2022.100258","chicago":"Hoppe, Julia A., Outi Tuisku, Rose-Marie Johansson-Pajala, Satu Pekkarinen, Lea Hennala, Christine Gustafsson, Helinä Melkas, and Kirsten Thommes. “When Do Individuals Choose Care Robots over a Human Caregiver? 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Hoppe, H. Melkas, S. Pekkarinen, O. Tuisku, L. Hennala, R.-M. Johansson-Pajala, C. Gustafsson, K. Thommes, International Journal of Human–Computer Interaction (2022) 1–17.","ieee":"J. A. Hoppe et al., “Perception of Society’s Trust in Care Robots by Public Opinion Leaders,” International Journal of Human–Computer Interaction, pp. 1–17, 2022, doi: 10.1080/10447318.2022.2081283.","chicago":"Hoppe, Julia Amelie, Helinä Melkas, Satu Pekkarinen, Outi Tuisku, Lea Hennala, Rose-Marie Johansson-Pajala, Christine Gustafsson, and Kirsten Thommes. “Perception of Society’s Trust in Care Robots by Public Opinion Leaders.” International Journal of Human–Computer Interaction, 2022, 1–17. https://doi.org/10.1080/10447318.2022.2081283.","apa":"Hoppe, J. A., Melkas, H., Pekkarinen, S., Tuisku, O., Hennala, L., Johansson-Pajala, R.-M., Gustafsson, C., & Thommes, K. (2022). Perception of Society’s Trust in Care Robots by Public Opinion Leaders. International Journal of Human–Computer Interaction, 1–17. https://doi.org/10.1080/10447318.2022.2081283","ama":"Hoppe JA, Melkas H, Pekkarinen S, et al. Perception of Society’s Trust in Care Robots by Public Opinion Leaders. International Journal of Human–Computer Interaction. Published online 2022:1-17. doi:10.1080/10447318.2022.2081283","bibtex":"@article{Hoppe_Melkas_Pekkarinen_Tuisku_Hennala_Johansson-Pajala_Gustafsson_Thommes_2022, title={Perception of Society’s Trust in Care Robots by Public Opinion Leaders}, DOI={10.1080/10447318.2022.2081283}, journal={International Journal of Human–Computer Interaction}, publisher={Informa UK Limited}, author={Hoppe, Julia Amelie and Melkas, Helinä and Pekkarinen, Satu and Tuisku, Outi and Hennala, Lea and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Thommes, Kirsten}, year={2022}, pages={1–17} }","mla":"Hoppe, Julia Amelie, et al. “Perception of Society’s Trust in Care Robots by Public Opinion Leaders.” International Journal of Human–Computer Interaction, Informa UK Limited, 2022, pp. 1–17, doi:10.1080/10447318.2022.2081283."},"year":"2022","type":"journal_article","page":"1-17","language":[{"iso":"eng"}],"doi":"10.1080/10447318.2022.2081283","_id":"32273","date_updated":"2023-12-06T09:18:47Z"},{"oa":"1","doi":"10.1016/j.geb.2022.10.008","date_updated":"2024-01-15T07:56:56Z","language":[{"iso":"eng"}],"title":"The broken chain: Evidence against emotionally driven upstream indirect reciprocity","publication_status":"published","publication_identifier":{"issn":["0899-8256"]},"department":[{"_id":"237"}],"_id":"34473","intvolume":" 136","page":"542-558","year":"2022","citation":{"ieee":"W. Schnedler, “The broken chain: Evidence against emotionally driven upstream indirect reciprocity,” Games and Economic Behavior, vol. 136, pp. 542–558, 2022, doi: 10.1016/j.geb.2022.10.008.","short":"W. Schnedler, Games and Economic Behavior 136 (2022) 542–558.","mla":"Schnedler, Wendelin. “The Broken Chain: Evidence against Emotionally Driven Upstream Indirect Reciprocity.” Games and Economic Behavior, vol. 136, Elsevier BV, 2022, pp. 542–58, doi:10.1016/j.geb.2022.10.008.","bibtex":"@article{Schnedler_2022, title={The broken chain: Evidence against emotionally driven upstream indirect reciprocity}, volume={136}, DOI={10.1016/j.geb.2022.10.008}, journal={Games and Economic Behavior}, publisher={Elsevier BV}, author={Schnedler, Wendelin}, year={2022}, pages={542–558} }","chicago":"Schnedler, Wendelin. “The Broken Chain: Evidence against Emotionally Driven Upstream Indirect Reciprocity.” Games and Economic Behavior 136 (2022): 542–58. https://doi.org/10.1016/j.geb.2022.10.008.","ama":"Schnedler W. The broken chain: Evidence against emotionally driven upstream indirect reciprocity. Games and Economic Behavior. 2022;136:542-558. doi:10.1016/j.geb.2022.10.008","apa":"Schnedler, W. (2022). The broken chain: Evidence against emotionally driven upstream indirect reciprocity. Games and Economic Behavior, 136, 542–558. https://doi.org/10.1016/j.geb.2022.10.008"},"type":"journal_article","main_file_link":[{"url":"https://doi.org/10.1016/j.geb.2022.10.008","open_access":"1"}],"user_id":"31241","ddc":["330"],"abstract":[{"text":"Psychologists claim that being treated kindly puts individuals in a positive emotional state: they then treat an unrelated third party more kindly. Numerous experiments\r\ndocument that subjects indeed ‘pay forward’ specific behavior. For example, they are less generous after having experienced stinginess. This, however, is not necessarily\r\ndriven by emotions. Subjects may also imitate what they regard as socially adequate behavior. Here, I present an experiment in which imitation is not possible at the next\r\nopportunity to act with a stranger: after being given either a fun or an annoying job, subjects have to decide whether to be generous or not. I find that although subjects who are given the annoying job report more negative emotions than those with the fun job, they do not treat an unrelated third person more unkindly in terms of passing on less money.\r\n","lang":"eng"}],"article_type":"original","date_created":"2022-12-16T15:20:41Z","status":"public","has_accepted_license":"1","volume":136,"jel":["C91","D03"],"file":[{"file_size":1786516,"file_id":"34474","creator":"wesch","date_updated":"2022-12-16T15:23:08Z","content_type":"application/pdf","relation":"main_file","success":1,"file_name":"schnedler2022.pdf","date_created":"2022-12-16T15:23:08Z","access_level":"closed"}],"file_date_updated":"2022-12-16T15:23:08Z","keyword":["Economics and Econometrics","Finance"],"publication":"Games and Economic Behavior","author":[{"last_name":"Schnedler","id":"31241","first_name":"Wendelin","full_name":"Schnedler, Wendelin"}],"quality_controlled":"1","publisher":"Elsevier BV"},{"date_created":"2023-06-22T16:32:06Z","status":"public","volume":6,"publication_status":"published","publication":"Journal of Service Management Research","department":[{"_id":"733"}],"author":[{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"first_name":"R. W.","full_name":"Palmatier, R. W.","last_name":"Palmatier"},{"first_name":"K. D.","full_name":"Martin, K. D.","last_name":"Martin"},{"full_name":"Fox, G.","first_name":"G.","last_name":"Fox"},{"full_name":"Henderson, C. M.","first_name":"C. M.","last_name":"Henderson"},{"full_name":"Saint Clair, J. K.","first_name":"J. K.","last_name":"Saint Clair"},{"full_name":"Yan, S.","first_name":"S.","last_name":"Yan"},{"last_name":"Lee","full_name":"Lee, J.-Y.","first_name":"J.-Y."},{"last_name":"Perko","full_name":"Perko, T.","first_name":"T."},{"first_name":"C. M.","full_name":"Harmeling, C. M.","last_name":"Harmeling"}],"user_id":"68445","title":"Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services","language":[{"iso":"eng"}],"page":"2-27","citation":{"short":"L. Steinhoff, R.W. Palmatier, K.D. Martin, G. Fox, C.M. Henderson, J.K. Saint Clair, S. Yan, J.-Y. Lee, T. Perko, C.M. Harmeling, Journal of Service Management Research 6 (2022) 2–27.","ieee":"L. Steinhoff et al., “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services,” Journal of Service Management Research, vol. 6, no. 1, pp. 2–27, 2022, doi: 10.5771/2511-8676-2022-1-2.","ama":"Steinhoff L, Palmatier RW, Martin KD, et al. Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services. Journal of Service Management Research. 2022;6(1):2-27. doi: 10.5771/2511-8676-2022-1-2","apa":"Steinhoff, L., Palmatier, R. W., Martin, K. D., Fox, G., Henderson, C. M., Saint Clair, J. K., Yan, S., Lee, J.-Y., Perko, T., & Harmeling, C. M. (2022). Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services. Journal of Service Management Research, 6(1), 2–27. https://doi.org/ 10.5771/2511-8676-2022-1-2","chicago":"Steinhoff, Lena, R. W. Palmatier, K. D. Martin, G. Fox, C. M. Henderson, J. K. Saint Clair, S. Yan, J.-Y. Lee, T. Perko, and C. M. Harmeling. “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services.” Journal of Service Management Research 6, no. 1 (2022): 2–27. https://doi.org/ 10.5771/2511-8676-2022-1-2.","mla":"Steinhoff, Lena, et al. “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services.” Journal of Service Management Research, vol. 6, no. 1, 2022, pp. 2–27, doi: 10.5771/2511-8676-2022-1-2.","bibtex":"@article{Steinhoff_Palmatier_Martin_Fox_Henderson_Saint Clair_Yan_Lee_Perko_Harmeling_2022, title={Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services}, volume={6}, DOI={ 10.5771/2511-8676-2022-1-2}, number={1}, journal={Journal of Service Management Research}, author={Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y. and Perko, T. and Harmeling, C. M.}, year={2022}, pages={2–27} }"},"year":"2022","type":"journal_article","issue":"1","doi":" 10.5771/2511-8676-2022-1-2","_id":"45721","intvolume":" 6","date_updated":"2024-01-15T14:10:08Z"},{"_id":"45737","date_updated":"2024-01-15T15:16:56Z","conference":{"name":"2022 AMA Summer Marketing Educators’ Conference Proceedings","location":"Chicago"},"type":"conference","year":"2022","citation":{"mla":"Alberternst, B., et al. “Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support.” 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, 2022.","bibtex":"@inproceedings{Alberternst_Steinhoff_Eggert_Giesler_2022, title={Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support}, booktitle={2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago}, author={Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}, year={2022} }","chicago":"Alberternst, B., Lena Steinhoff, A. Eggert, and M. Giesler. “Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support.” In 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, 2022.","apa":"Alberternst, B., Steinhoff, L., Eggert, A., & Giesler, M. (2022). Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support. 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago. 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago.","ama":"Alberternst B, Steinhoff L, Eggert A, Giesler M. Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support. In: 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago. ; 2022.","ieee":"B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support,” presented at the 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, 2022.","short":"B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, 2022."},"language":[{"iso":"eng"}],"title":"Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support","user_id":"68445","author":[{"first_name":"B.","full_name":"Alberternst, B.","last_name":"Alberternst"},{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"first_name":"A.","full_name":"Eggert, A.","last_name":"Eggert"},{"full_name":"Giesler, M.","first_name":"M.","last_name":"Giesler"}],"department":[{"_id":"733"}],"publication":"2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago","publication_status":"published","status":"public","date_created":"2023-06-22T16:53:32Z"},{"publication_status":"published","status":"public","date_created":"2023-06-22T16:55:46Z","author":[{"last_name":"Garnefeld","full_name":"Garnefeld, I.","first_name":"I."},{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"first_name":"K.","full_name":"Küpper, K.","last_name":"Küpper"}],"department":[{"_id":"733"}],"publication":"2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas","title":"How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in Product Testing Programs","user_id":"68445","year":"2022","type":"conference","citation":{"ieee":"I. Garnefeld, L. Steinhoff, and K. Küpper, “How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs,” presented at the 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, 2022.","short":"I. Garnefeld, L. Steinhoff, K. Küpper, in: 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, 2022.","mla":"Garnefeld, I., et al. “How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs.” 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, 2022.","bibtex":"@inproceedings{Garnefeld_Steinhoff_Küpper_2022, title={How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs}, booktitle={2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas}, author={Garnefeld, I. and Steinhoff, Lena and Küpper, K.}, year={2022} }","apa":"Garnefeld, I., Steinhoff, L., & Küpper, K. (2022). How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs. 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas. 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas.","ama":"Garnefeld I, Steinhoff L, Küpper K. How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs. In: 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas. ; 2022.","chicago":"Garnefeld, I., Lena Steinhoff, and K. Küpper. “How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs.” In 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, 2022."},"language":[{"iso":"eng"}],"date_updated":"2024-01-15T15:17:08Z","_id":"45739","conference":{"name":"2022 AMA Winter Marketing Educators’ Conference Proceedings","location":"Las Vegas"}},{"language":[{"iso":"eng"}],"type":"conference","citation":{"mla":"Becker, M., et al. “The Role of Self-Rewarding Behavior in Cashback Loyalty Programs.” Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest., 2022.","bibtex":"@inproceedings{Becker_Wiegand_Steinhoff_Baidina_2022, title={The Role of Self-Rewarding Behavior in Cashback Loyalty Programs}, booktitle={Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.}, author={Becker, M. and Wiegand, N. and Steinhoff, Lena and Baidina, K.}, year={2022} }","chicago":"Becker, M., N. Wiegand, Lena Steinhoff, and K. Baidina. “The Role of Self-Rewarding Behavior in Cashback Loyalty Programs.” In Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest., 2022.","ama":"Becker M, Wiegand N, Steinhoff L, Baidina K. The Role of Self-Rewarding Behavior in Cashback Loyalty Programs. In: Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest. ; 2022.","apa":"Becker, M., Wiegand, N., Steinhoff, L., & Baidina, K. (2022). The Role of Self-Rewarding Behavior in Cashback Loyalty Programs. Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest. Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.","ieee":"M. Becker, N. Wiegand, L. Steinhoff, and K. Baidina, “The Role of Self-Rewarding Behavior in Cashback Loyalty Programs,” presented at the Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest, 2022.","short":"M. Becker, N. Wiegand, L. Steinhoff, K. Baidina, in: Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest., 2022."},"year":"2022","conference":{"location":"Budapest","name":"Proceedings of the 51st European Marketing Academy (EMAC) Conference"},"_id":"45738","date_updated":"2024-01-15T15:17:21Z","date_created":"2023-06-22T16:54:51Z","status":"public","publication_status":"published","department":[{"_id":"733"}],"publication":"Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.","author":[{"full_name":"Becker, M.","first_name":"M.","last_name":"Becker"},{"full_name":"Wiegand, N.","first_name":"N.","last_name":"Wiegand"},{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"last_name":"Baidina","first_name":"K.","full_name":"Baidina, K."}],"user_id":"68445","title":"The Role of Self-Rewarding Behavior in Cashback Loyalty Programs"},{"citation":{"mla":"Steinhoff, Lena, et al. “Customer Engagement in International Markets.” Journal of International Marketing, vol. 31, no. 1, 2022, pp. 1–31, doi:10.1177/1069031X221099211.","bibtex":"@article{Steinhoff_Liu_Li_Palmatier_2022, title={Customer Engagement in International Markets}, volume={31}, DOI={10.1177/1069031X221099211}, number={1}, journal={Journal of International Marketing}, author={Steinhoff, Lena and Liu, J. (S.) and Li, X. and Palmatier, R. W.}, year={2022}, pages={1–31} }","ieee":"L. Steinhoff, J. (S. ) Liu, X. Li, and R. W. Palmatier, “Customer Engagement in International Markets,” Journal of International Marketing, vol. 31, no. 1, pp. 1–31, 2022, doi: 10.1177/1069031X221099211.","chicago":"Steinhoff, Lena, J. (S.) Liu, X. Li, and R. W. Palmatier. “Customer Engagement in International Markets.” Journal of International Marketing 31, no. 1 (2022): 1–31. https://doi.org/10.1177/1069031X221099211.","short":"L. Steinhoff, J. (S. ) Liu, X. Li, R.W. Palmatier, Journal of International Marketing 31 (2022) 1–31.","ama":"Steinhoff L, Liu J (S. ), Li X, Palmatier RW. Customer Engagement in International Markets. Journal of International Marketing. 2022;31(1):1-31. doi:10.1177/1069031X221099211","apa":"Steinhoff, L., Liu, J. (S. ), Li, X., & Palmatier, R. W. (2022). Customer Engagement in International Markets. Journal of International Marketing, 31(1), 1–31. https://doi.org/10.1177/1069031X221099211"},"type":"journal_article","year":"2022","page":"1-31","language":[{"iso":"eng"}],"doi":"10.1177/1069031X221099211","issue":"1","_id":"45720","date_updated":"2024-01-29T13:36:06Z","intvolume":" 31","volume":31,"publication_status":"published","status":"public","date_created":"2023-06-22T16:29:37Z","author":[{"full_name":"Steinhoff, Lena","first_name":"Lena","id":"4336","last_name":"Steinhoff"},{"last_name":"Liu","first_name":"J. (S.)","full_name":"Liu, J. (S.)"},{"last_name":"Li","full_name":"Li, X.","first_name":"X."},{"full_name":"Palmatier, R. W.","first_name":"R. W.","last_name":"Palmatier"}],"publication":"Journal of International Marketing","department":[{"_id":"733"}],"title":"Customer Engagement in International Markets","user_id":"68445"},{"keyword":["Human-Computer Interaction","General Social Sciences","Arts and Humanities (miscellaneous)","Developmental and Educational Psychology"],"publication":"Behaviour & Information Technology","publisher":"Informa UK Limited","author":[{"last_name":"Tuisku","first_name":"Outi","full_name":"Tuisku, Outi"},{"last_name":"Johansson-Pajala","full_name":"Johansson-Pajala, Rose-Marie","first_name":"Rose-Marie"},{"first_name":"Julia Amelie","full_name":"Hoppe, Julia Amelie","last_name":"Hoppe","id":"73093"},{"full_name":"Pekkarinen, Satu","first_name":"Satu","last_name":"Pekkarinen"},{"last_name":"Hennala","first_name":"Lea","full_name":"Hennala, Lea"},{"id":"72497","last_name":"Thommes","full_name":"Thommes, Kirsten","first_name":"Kirsten"},{"full_name":"Gustafsson, Christine","first_name":"Christine","last_name":"Gustafsson"},{"full_name":"Melkas, Helinä","first_name":"Helinä","last_name":"Melkas"}],"volume":42,"date_created":"2024-02-07T09:27:12Z","status":"public","user_id":"72497","page":"758-774","citation":{"chicago":"Tuisku, Outi, Rose-Marie Johansson-Pajala, Julia Amelie Hoppe, Satu Pekkarinen, Lea Hennala, Kirsten Thommes, Christine Gustafsson, and Helinä Melkas. “Assistant Nurses and Orientation to Care Robot Use in Three European Countries.” Behaviour & Information Technology 42, no. 6 (2022): 758–74. https://doi.org/10.1080/0144929x.2022.2042736.","apa":"Tuisku, O., Johansson-Pajala, R.-M., Hoppe, J. A., Pekkarinen, S., Hennala, L., Thommes, K., Gustafsson, C., & Melkas, H. (2022). Assistant nurses and orientation to care robot use in three European countries. Behaviour & Information Technology, 42(6), 758–774. https://doi.org/10.1080/0144929x.2022.2042736","ama":"Tuisku O, Johansson-Pajala R-M, Hoppe JA, et al. Assistant nurses and orientation to care robot use in three European countries. Behaviour & Information Technology. 2022;42(6):758-774. doi:10.1080/0144929x.2022.2042736","mla":"Tuisku, Outi, et al. “Assistant Nurses and Orientation to Care Robot Use in Three European Countries.” Behaviour & Information Technology, vol. 42, no. 6, Informa UK Limited, 2022, pp. 758–74, doi:10.1080/0144929x.2022.2042736.","bibtex":"@article{Tuisku_Johansson-Pajala_Hoppe_Pekkarinen_Hennala_Thommes_Gustafsson_Melkas_2022, title={Assistant nurses and orientation to care robot use in three European countries}, volume={42}, DOI={10.1080/0144929x.2022.2042736}, number={6}, journal={Behaviour & Information Technology}, publisher={Informa UK Limited}, author={Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}, year={2022}, pages={758–774} }","short":"O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology 42 (2022) 758–774.","ieee":"O. Tuisku et al., “Assistant nurses and orientation to care robot use in three European countries,” Behaviour & Information Technology, vol. 42, no. 6, pp. 758–774, 2022, doi: 10.1080/0144929x.2022.2042736."},"year":"2022","type":"journal_article","_id":"51210","intvolume":" 42","issue":"6","department":[{"_id":"178"},{"_id":"184"}],"publication_status":"published","publication_identifier":{"issn":["0144-929X","1362-3001"]},"title":"Assistant nurses and orientation to care robot use in three European countries","language":[{"iso":"eng"}],"date_updated":"2024-02-07T09:27:31Z","doi":"10.1080/0144929x.2022.2042736"},{"doi":"10.17619/UNIPB/1-1189 ","_id":"24886","date_updated":"2022-01-06T06:56:40Z","supervisor":[{"last_name":"Fahr","id":"111","first_name":"René","full_name":"Fahr, René"}],"language":[{"iso":"eng"}],"citation":{"short":"D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021.","ieee":"D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics. 2021.","apa":"van Straaten, D. (2021). Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics. https://doi.org/10.17619/UNIPB/1-1189 ","ama":"van Straaten D. Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics.; 2021. doi:10.17619/UNIPB/1-1189 ","chicago":"Straaten, Dirk van. Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021. https://doi.org/10.17619/UNIPB/1-1189 .","mla":"van Straaten, Dirk. 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The relationship between talent management and individual and organizational performance. In: Tarique I, ed. The Routledge Companion to Talent Management. Routledge; 2021:539-555.","apa":"Krebs, B., & Wehner, M. C. (2021). The relationship between talent management and individual and organizational performance. In I. Tarique (Ed.), The Routledge companion to talent management (pp. 539–555). Routledge.","chicago":"Krebs, Benjamin, and Marius Claus Wehner. “The Relationship between Talent Management and Individual and Organizational Performance.” In The Routledge Companion to Talent Management, edited by Ibraiz Tarique, 539–55. New York, NY: Routledge, 2021.","ieee":"B. Krebs and M. C. Wehner, “The relationship between talent management and individual and organizational performance,” in The Routledge companion to talent management, I. Tarique, Ed. New York, NY: Routledge, 2021, pp. 539–555.","short":"B. Krebs, M.C. Wehner, in: I. 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Wünderlich, Journal of Service Management 32 (2021) 507–532."},"page":"507-532","issue":"4","date_updated":"2022-01-06T06:53:20Z","_id":"17860","intvolume":" 32","status":"public","project":[{"name":"SFB 901","_id":"1"},{"_id":"4","name":"SFB 901 - Project Area C"},{"name":"SFB 901 - Subproject C5","_id":"17"}],"date_created":"2020-08-12T12:12:36Z","volume":32,"publication_status":"published","author":[{"full_name":"Beverungen, Daniel","first_name":"Daniel","id":"59677","last_name":"Beverungen"},{"full_name":"Kundisch, Dennis","first_name":"Dennis","id":"21117","last_name":"Kundisch"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","id":"36392","last_name":"Wünderlich"}],"publication":"Journal of Service Management","department":[{"_id":"276"},{"_id":"181"}],"user_id":"16205","title":"Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers"},{"title":"“I will survive”: Online streaming and the chart survival of music tracks","department":[{"_id":"183"}],"publication_identifier":{"issn":["0143-6570","1099-1468"]},"publication_status":"published","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"date_updated":"2023-05-16T15:38:01Z","doi":"10.1002/mde.3226","language":[{"iso":"eng"}],"user_id":"18949","author":[{"first_name":"Daniel","full_name":"Kaimann, Daniel","last_name":"Kaimann","id":"18949"},{"full_name":"Tanneberg, Ilka","first_name":"Ilka","last_name":"Tanneberg"},{"last_name":"Cox","first_name":"Joe","full_name":"Cox, Joe"}],"publication":"Managerial and Decision Economics","volume":42,"status":"public","date_created":"2021-02-26T13:21:40Z","_id":"21289","intvolume":" 42","issue":"1","year":"2021","citation":{"mla":"Kaimann, Daniel, et al. “‘I Will Survive’: Online Streaming and the Chart Survival of Music Tracks.” Managerial and Decision Economics, vol. 42, no. 1, 2021, pp. 3–20, doi:10.1002/mde.3226.","bibtex":"@article{Kaimann_Tanneberg_Cox_2021, title={“I will survive”: Online streaming and the chart survival of music tracks}, volume={42}, DOI={10.1002/mde.3226}, number={1}, journal={Managerial and Decision Economics}, author={Kaimann, Daniel and Tanneberg, Ilka and Cox, Joe}, year={2021}, pages={3–20} }","ama":"Kaimann D, Tanneberg I, Cox J. “I will survive”: Online streaming and the chart survival of music tracks. 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Cox, Managerial and Decision Economics 42 (2021) 3–20."},"type":"journal_article","page":"3-20"},{"publication":"2021 AMA Winter Academic Conference","department":[{"_id":"785"}],"author":[{"full_name":"Harrmann, L.","first_name":"L.","last_name":"Harrmann"},{"id":"3043","last_name":"Böhm","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","first_name":"Eva"},{"full_name":"Eggert, A.","first_name":"A.","last_name":"Eggert"}],"publication_status":"published","date_created":"2023-08-25T07:34:06Z","status":"public","title":"Exploring the paths towards service growth in manufacturing companies","user_id":"49063","year":"2021","type":"conference","citation":{"ieee":"L. Harrmann, E. Böhm, and A. Eggert, “Exploring the paths towards service growth in manufacturing companies,” presented at the 2021 AMA Winter Academic Conference, 2021.","short":"L. Harrmann, E. Böhm, A. Eggert, in: 2021 AMA Winter Academic Conference, 2021.","bibtex":"@inproceedings{Harrmann_Böhm_Eggert_2021, title={Exploring the paths towards service growth in manufacturing companies}, booktitle={2021 AMA Winter Academic Conference}, author={Harrmann, L. and Böhm, Eva and Eggert, A.}, year={2021} }","mla":"Harrmann, L., et al. “Exploring the Paths towards Service Growth in Manufacturing Companies.” 2021 AMA Winter Academic Conference, 2021.","apa":"Harrmann, L., Böhm, E., & Eggert, A. (2021). Exploring the paths towards service growth in manufacturing companies. 2021 AMA Winter Academic Conference. 2021 AMA Winter Academic Conference.","ama":"Harrmann L, Böhm E, Eggert A. Exploring the paths towards service growth in manufacturing companies. In: 2021 AMA Winter Academic Conference. ; 2021.","chicago":"Harrmann, L., Eva Böhm, and A. 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Through an application of configurational theory, the authors explain how individual and organizational conditions combine to determine salespeople’s engagement in solution selling. Multilevel, multisource data from the sales organization of a global supplier of building solutions represent input from salespeople (N = 184), solution champions (N = 23), and sales managers (N = 26). A fuzzy set qualitative comparative analysis reveals no single, optimal way to overcome transformation challenges. Rather, consistent with prior research, solution selling requires certain types of salespeople, because value-based selling is a necessary condition for successful engagement. Beyond this foundational condition, a heterogeneous sales force can be engaged, as long as the organization provides appropriate support that is tailored to individual salespersons’ needs. The findings affirm that this viable support can come from either sales managers or solution champions.","lang":"eng"}],"extern":"1","user_id":"49063","citation":{"ieee":"A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 139–163, 2021, doi: 10.1007/s11747-020-00729-z.","short":"A. Salonen, H. Terho, E. Böhm, A. Virtanen, R. Rajala, Journal of the Academy of Marketing Science 49 (2021) 139–163.","bibtex":"@article{Salonen_Terho_Böhm_Virtanen_Rajala_2021, title={Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions}, volume={49}, DOI={10.1007/s11747-020-00729-z}, number={1}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Salonen, Anna and Terho, Harri and Böhm, Eva and Virtanen, Ari and Rajala, Risto}, year={2021}, pages={139–163} }","mla":"Salonen, Anna, et al. “Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual- and Organizational-Level Conditions.” Journal of the Academy of Marketing Science, vol. 49, no. 1, Springer Science and Business Media LLC, 2021, pp. 139–63, doi:10.1007/s11747-020-00729-z.","chicago":"Salonen, Anna, Harri Terho, Eva Böhm, Ari Virtanen, and Risto Rajala. “Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual- and Organizational-Level Conditions.” Journal of the Academy of Marketing Science 49, no. 1 (2021): 139–63. https://doi.org/10.1007/s11747-020-00729-z.","ama":"Salonen A, Terho H, Böhm E, Virtanen A, Rajala R. 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A popular way to increase the number of online reviews is to use product testing programs, which offer participants free products in exchange for writing reviews. Firms that employ this practice generally hope to increase review quality and secure higher product rating scores. However, a qualitative study, experimental study, and multilevel analysis of a field study dataset of more than 200,000 online reviews by product testers combine to reveal that product testing programs do not necessarily generate higher quality reviews, nor better product ratings. Only in certain circumstances (e.g., higher priced products) does offering a product testing program generate these benefits for the firm. Therefore, companies should consider carefully if and when they want to offer product testing programs.","lang":"eng"}],"extern":"1","page":"703-722","type":"journal_article","citation":{"mla":"Garnefeld, Ina, et al. “Online Reviews Generated through Product Testing: Can More Favorable Reviews Be Enticed with Free Products?” Journal of the Academy of Marketing Science, vol. 49, no. 4, Springer Science and Business Media LLC, 2021, pp. 703–22, doi:10.1007/s11747-021-00770-6.","bibtex":"@article{Garnefeld_Krah_Böhm_Gremler_2021, title={Online reviews generated through product testing: can more favorable reviews be enticed with free products?}, volume={49}, DOI={10.1007/s11747-021-00770-6}, number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Krah, Tabea and Böhm, Eva and Gremler, Dwayne D.}, year={2021}, pages={703–722} }","chicago":"Garnefeld, Ina, Tabea Krah, Eva Böhm, and Dwayne D. Gremler. “Online Reviews Generated through Product Testing: Can More Favorable Reviews Be Enticed with Free Products?” Journal of the Academy of Marketing Science 49, no. 4 (2021): 703–22. https://doi.org/10.1007/s11747-021-00770-6.","ama":"Garnefeld I, Krah T, Böhm E, Gremler DD. Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science. 2021;49(4):703-722. doi:10.1007/s11747-021-00770-6","apa":"Garnefeld, I., Krah, T., Böhm, E., & Gremler, D. D. (2021). Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science, 49(4), 703–722. https://doi.org/10.1007/s11747-021-00770-6","ieee":"I. Garnefeld, T. Krah, E. Böhm, and D. D. 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Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration,” Industrial Marketing Management, vol. 93, pp. 466–481, 2021, doi: 10.1016/j.indmarman.2020.06.002.","short":"T. Schaefers, S. Ruffer, E. Böhm, Industrial Marketing Management 93 (2021) 466–481.","bibtex":"@article{Schaefers_Ruffer_Böhm_2021, title={Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration}, volume={93}, DOI={10.1016/j.indmarman.2020.06.002}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Schaefers, Tobias and Ruffer, Stefan and Böhm, Eva}, year={2021}, pages={466–481} }","mla":"Schaefers, Tobias, et al. “Outcome-Based Contracting from the Customers’ Perspective: A Means-End Chain Analytical Exploration.” Industrial Marketing Management, vol. 93, Elsevier BV, 2021, pp. 466–81, doi:10.1016/j.indmarman.2020.06.002.","apa":"Schaefers, T., Ruffer, S., & Böhm, E. 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Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive}, DOI={10.30965/9783846766088_009}, booktitle={Komparatistik heute}, publisher={Brill | Fink}, author={Öhlschläger, Claudia and Schneider, Martin}, year={2021}, pages={159–173} }"},"type":"book_chapter","year":"2021","page":"159-173","language":[{"iso":"eng"}]},{"project":[{"_id":"109","name":"TRR 318: TRR 318 - Erklärbarkeit konstruieren","grant_number":"438445824"}],"publication_status":"published","publication_identifier":{"issn":["2379-8920","2379-8939"]},"department":[{"_id":"603"},{"_id":"749"},{"_id":"424"},{"_id":"67"},{"_id":"574"},{"_id":"184"},{"_id":"757"},{"_id":"54"},{"_id":"178"}],"title":"Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems","language":[{"iso":"eng"}],"oa":"1","doi":"10.1109/tcds.2020.3044366","date_updated":"2023-12-05T10:15:02Z","status":"public","has_accepted_license":"1","date_created":"2021-09-14T20:52:57Z","volume":13,"file":[{"file_name":"2020-12-01_explainability_final_version.pdf","date_created":"2023-11-20T16:33:51Z","access_level":"open_access","creator":"haebumb","file_id":"49081","file_size":626217,"relation":"main_file","date_updated":"2023-11-20T16:33:51Z","content_type":"application/pdf"}],"quality_controlled":"1","author":[{"last_name":"Rohlfing","id":"50352","first_name":"Katharina J.","full_name":"Rohlfing, Katharina J."},{"last_name":"Cimiano","full_name":"Cimiano, Philipp","first_name":"Philipp"},{"id":"451","last_name":"Scharlau","full_name":"Scharlau, Ingrid","orcid":"0000-0003-2364-9489","first_name":"Ingrid"},{"full_name":"Matzner, Tobias","first_name":"Tobias","id":"65695","last_name":"Matzner"},{"full_name":"Buhl, Heike M.","first_name":"Heike M.","id":"27152","last_name":"Buhl"},{"first_name":"Hendrik","full_name":"Buschmeier, Hendrik","last_name":"Buschmeier"},{"last_name":"Esposito","first_name":"Elena","full_name":"Esposito, Elena"},{"last_name":"Grimminger","id":"57578","first_name":"Angela","full_name":"Grimminger, Angela"},{"full_name":"Hammer, Barbara","first_name":"Barbara","last_name":"Hammer"},{"last_name":"Haeb-Umbach","id":"242","first_name":"Reinhold","full_name":"Haeb-Umbach, Reinhold"},{"full_name":"Horwath, Ilona","first_name":"Ilona","id":"68836","last_name":"Horwath"},{"full_name":"Hüllermeier, Eyke","first_name":"Eyke","id":"48129","last_name":"Hüllermeier"},{"full_name":"Kern, Friederike","first_name":"Friederike","last_name":"Kern"},{"last_name":"Kopp","first_name":"Stefan","full_name":"Kopp, Stefan"},{"id":"72497","last_name":"Thommes","full_name":"Thommes, Kirsten","first_name":"Kirsten"},{"last_name":"Ngonga Ngomo","id":"65716","first_name":"Axel-Cyrille","full_name":"Ngonga Ngomo, Axel-Cyrille"},{"last_name":"Schulte","id":"60311","first_name":"Carsten","full_name":"Schulte, Carsten"},{"last_name":"Wachsmuth","id":"3900","first_name":"Henning","full_name":"Wachsmuth, Henning"},{"full_name":"Wagner, Petra","first_name":"Petra","last_name":"Wagner"},{"last_name":"Wrede","first_name":"Britta","full_name":"Wrede, Britta"}],"publication":"IEEE Transactions on Cognitive and Developmental Systems","keyword":["Explainability","process ofexplaining andunderstanding","explainable artificial systems"],"file_date_updated":"2023-11-20T16:33:51Z","user_id":"42933","ddc":["300"],"article_type":"original","abstract":[{"text":"One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently.","lang":"eng"}],"type":"journal_article","citation":{"chicago":"Rohlfing, Katharina J., Philipp Cimiano, Ingrid Scharlau, Tobias Matzner, Heike M. Buhl, Hendrik Buschmeier, Elena Esposito, et al. “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems.” IEEE Transactions on Cognitive and Developmental Systems 13, no. 3 (2021): 717–28. https://doi.org/10.1109/tcds.2020.3044366.","ama":"Rohlfing KJ, Cimiano P, Scharlau I, et al. Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems. 2021;13(3):717-728. doi:10.1109/tcds.2020.3044366","apa":"Rohlfing, K. J., Cimiano, P., Scharlau, I., Matzner, T., Buhl, H. 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Melkas, Gerontechnology (2020).","bibtex":"@article{Pekkarinen_Hennala_Tuisku_Gustafsson_Johansson-Pajala_Thommes_Hoppe_Melkas_2020, title={Care robots in society: Knowledge and orientation needs}, DOI={10.4017/gt.2020.19.s.69664}, journal={Gerontechnology}, author={Pekkarinen, Satu and Hennala, Lea and Tuisku, Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Melkas, Helinä}, year={2020} }","mla":"Pekkarinen, Satu, et al. “Care Robots in Society: Knowledge and Orientation Needs.” Gerontechnology, 2020, doi:10.4017/gt.2020.19.s.69664.","ama":"Pekkarinen S, Hennala L, Tuisku O, et al. Care robots in society: Knowledge and orientation needs. Gerontechnology. 2020. doi:10.4017/gt.2020.19.s.69664","apa":"Pekkarinen, S., Hennala, L., Tuisku, O., Gustafsson, C., Johansson-Pajala, R.-M., Thommes, K., … Melkas, H. (2020). Care robots in society: Knowledge and orientation needs. 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Johansson-Pajala et al., “The need for care robot orientation in elder care services,” Gerontechnology, 2020.","short":"R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, Gerontechnology (2020).","bibtex":"@article{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_Melkas_Gustafsson_2020, title={The need for care robot orientation in elder care services}, DOI={10.4017/gt.2020.19.s.69574}, journal={Gerontechnology}, author={Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine}, year={2020} }","mla":"Johansson-Pajala, Rose-Marie, et al. “The Need for Care Robot Orientation in Elder Care Services.” Gerontechnology, 2020, doi:10.4017/gt.2020.19.s.69574.","apa":"Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S., … Gustafsson, C. (2020). 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Kaimann, “Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets,” Sustainability, vol. 12, no. 15, 2020.","short":"D. Kaimann, Sustainability 12 (2020).","mla":"Kaimann, Daniel. “Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets.” Sustainability, vol. 12, no. 15, 6185, 2020, doi:10.3390/su12156185.","bibtex":"@article{Kaimann_2020, title={Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets}, volume={12}, DOI={10.3390/su12156185}, number={156185}, journal={Sustainability}, author={Kaimann, Daniel}, year={2020} }","apa":"Kaimann, D. (2020). Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets. Sustainability, 12(15). https://doi.org/10.3390/su12156185","ama":"Kaimann D. Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets. 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We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings.","lang":"eng"}],"user_id":"18949","publication":"Sustainability","author":[{"full_name":"Kaimann, Daniel","first_name":"Daniel","id":"18949","last_name":"Kaimann"}],"volume":12,"date_created":"2021-02-26T13:15:09Z","status":"public"},{"doi":"10.1007/s12369-020-00619-y","_id":"17361","date_updated":"2022-01-06T06:53:09Z","language":[{"iso":"eng"}],"page":"1-15","citation":{"short":"R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, International Journal of Social Robotics (2020) 1–15.","ieee":"R.-M. Johansson-Pajala et al., “Care Robot Orientation: What, Who and How? 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Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? Industrie 40 Management. 2.","apa":"Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S., & Hennala, L. (n.d.). Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? Industrie 4.0 Management, 2.","chicago":"Hoppe, Julia Amelie, Rose-Marie Johansson-Pajala, Christine Gustafsson, Helinä Melkas, Outi Tusku, Satu Pekkarinen, and Lea Hennala. “Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?” Industrie 4.0 Management 2 (n.d.).","ieee":"J. A. Hoppe et al., “Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?,” Industrie 4.0 Management, vol. 2.","short":"J.A. Hoppe, R.-M. Johansson-Pajala, C. Gustafsson, H. Melkas, O. Tusku, S. Pekkarinen, L. 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A. Hoppe et al., “Assistive robots in care: Expectations and perceptions of older people,” in Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care , J. Haltaufderheide, J. Hovemann, and J. Vollmann, Eds. Berlin / Boston: De Gruyter, 2020, pp. 139–156.","short":"J.A. Hoppe, R.-M. Johansson-Pajala, C. Gustafsson, H. Melkas, O. Tusku, S. Pekkarinen, L. Hennala, K. Thommes, in: J. Haltaufderheide, J. Hovemann, J. Vollmann (Eds.), Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in Elderly Care , De Gruyter, Berlin / Boston, 2020, pp. 139–156.","bibtex":"@inbook{Hoppe_Johansson-Pajala_Gustafsson_Melkas_Tusku_Pekkarinen_Hennala_Thommes_2020, place={Berlin / Boston}, title={Assistive robots in care: Expectations and perceptions of older people}, DOI={10.1515/9783110677485-009}, booktitle={Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care }, publisher={De Gruyter}, author={Hoppe, Julia Amelie and Johansson-Pajala, Rose-Marie and Gustafsson, Christine and Melkas, Helinä and Tusku, Outi and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten}, editor={Haltaufderheide, Joschka and Hovemann, Johanna and Vollmann, JochenEditors}, year={2020}, pages={139–156} }","mla":"Hoppe, Julia Amelie, et al. “Assistive Robots in Care: Expectations and Perceptions of Older People.” Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in Elderly Care , edited by Joschka Haltaufderheide et al., De Gruyter, 2020, pp. 139–56, doi:10.1515/9783110677485-009.","apa":"Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S., … Thommes, K. (2020). Assistive robots in care: Expectations and perceptions of older people. In J. Haltaufderheide, J. Hovemann, & J. Vollmann (Eds.), Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care (pp. 139–156). Berlin / Boston: De Gruyter. https://doi.org/10.1515/9783110677485-009","ama":"Hoppe JA, Johansson-Pajala R-M, Gustafsson C, et al. Assistive robots in care: Expectations and perceptions of older people. In: Haltaufderheide J, Hovemann J, Vollmann J, eds. Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in Elderly Care . Berlin / Boston: De Gruyter; 2020:139-156. doi:10.1515/9783110677485-009","chicago":"Hoppe, Julia Amelie, Rose-Marie Johansson-Pajala, Christine Gustafsson, Helinä Melkas, Outi Tusku, Satu Pekkarinen, Lea Hennala, and Kirsten Thommes. “Assistive Robots in Care: Expectations and Perceptions of Older People.” In Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in Elderly Care , edited by Joschka Haltaufderheide, Johanna Hovemann, and Jochen Vollmann, 139–56. Berlin / Boston: De Gruyter, 2020. https://doi.org/10.1515/9783110677485-009."},"page":"139-156","main_file_link":[{"url":"https://www.diva-portal.org/smash/get/diva2:1432161/FULLTEXT01.pdf","open_access":"1"}],"_id":"17367"},{"publication_identifier":{"issn":["0167-2681"]},"publication_status":"published","status":"public","date_created":"2021-01-07T10:08:39Z","author":[{"first_name":"Christin","full_name":"Hoffmann, Christin","last_name":"Hoffmann"},{"last_name":"Thommes","id":"72497","first_name":"Kirsten","full_name":"Thommes, Kirsten"}],"publication":"Journal of Economic Behavior & Organization","department":[{"_id":"178"},{"_id":"184"}],"title":"Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment","user_id":"49071","citation":{"short":"C. Hoffmann, K. Thommes, Journal of Economic Behavior & Organization (2020) 49–65.","ieee":"C. Hoffmann and K. Thommes, “Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment,” Journal of Economic Behavior & Organization, pp. 49–65, 2020.","ama":"Hoffmann C, Thommes K. Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment. Journal of Economic Behavior & Organization. 2020:49-65. doi:10.1016/j.jebo.2020.09.034","apa":"Hoffmann, C., & Thommes, K. (2020). Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment. Journal of Economic Behavior & Organization, 49–65. https://doi.org/10.1016/j.jebo.2020.09.034","chicago":"Hoffmann, Christin, and Kirsten Thommes. “Can Digital Feedback Increase Employee Performance and Energy Efficiency in Firms? Evidence from a Field Experiment.” Journal of Economic Behavior & Organization, 2020, 49–65. https://doi.org/10.1016/j.jebo.2020.09.034.","bibtex":"@article{Hoffmann_Thommes_2020, title={Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment}, DOI={10.1016/j.jebo.2020.09.034}, journal={Journal of Economic Behavior & Organization}, author={Hoffmann, Christin and Thommes, Kirsten}, year={2020}, pages={49–65} }","mla":"Hoffmann, Christin, and Kirsten Thommes. “Can Digital Feedback Increase Employee Performance and Energy Efficiency in Firms? 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We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism.","lang":"eng"}],"citation":{"short":"C. Grund, C. Harbring, K. Thommes, K.R. Tilkes, Games (2020).","ieee":"C. Grund, C. Harbring, K. Thommes, and K. R. Tilkes, “Decisions on Extending Group Membership—Evidence from a Public Good Experiment,” Games, 2020.","apa":"Grund, C., Harbring, C., Thommes, K., & Tilkes, K. R. (2020). Decisions on Extending Group Membership—Evidence from a Public Good Experiment. Games. https://doi.org/10.3390/g11040061","ama":"Grund C, Harbring C, Thommes K, Tilkes KR. Decisions on Extending Group Membership—Evidence from a Public Good Experiment. 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Kaimann, “Ancillary market signaling: A two-stage model of economic reputation on ancillary market success,” Applied Economics Letters, vol. 27, no. 16, pp. 1366–1370, 2020.","short":"D. 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Whilst most paradigms adopted in the control systems literature hide the (limited) decision capability of humans, in behavioral economics individual decision making and optimization processes are well-known to be affected by perceptual and behavioral biases. Our goal is to enrich control engineering with some insights from behavioral economics research through exposing such biases in control-relevant settings.\r\nThis paper addresses the following two key questions:\r\n1) How do behavioral biases affect decision making?\r\n2) What is the role played by feedback in human-in-the-loop control systems?\r\nOur experimental framework shows how individuals behave when faced with the task of piloting an UAV under risk and uncertainty, paralleling a real-world decision-making scenario. Our findings support the notion of humans in Cyberphysical Systems underlying behavioral biases regardless of – or even because of – receiving immediate outcome feedback. We observe substantial shares of drone controllers to act inefficiently through either flying excessively (overconfident) or overly conservatively (underconfident). Furthermore, we observe human-controllers to self-servingly misinterpret random sequences through being subject to a “hot hand fallacy”. We advise control engineers to mind the human component in order not to compromise technological accomplishments through human issues.","lang":"eng"}],"ddc":["620","330"],"user_id":"44549","citation":{"chicago":"Protte, Marius, René Fahr, and Daniel E. Quevedo. “Behavioral Economics for Human-in-the-Loop Control Systems Design: Overconfidence and the Hot Hand Fallacy.” IEEE Control Systems Magazine 40, no. 6 (2020): 57–76. https://doi.org/10.1109/MCS.2020.3019723.","apa":"Protte, M., Fahr, R., & Quevedo, D. E. (2020). Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy. 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Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität? Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis. 2020;(1):58-61.","apa":"Meier, H., Auer, T. F., & Sennefelder, L. (2020). Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität? 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Meier, T.F. Auer, L. Sennefelder, Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis (2020) 58–61.","ieee":"H. Meier, T. F. Auer, and L. Sennefelder, “Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?,” Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis, no. 1, pp. 58–61, 2020."}},{"_id":"25806","main_file_link":[{"open_access":"1","url":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jems.12347"}],"year":"2020","type":"journal_article","citation":{"ieee":"S. Lübbecke and W. Schnedler, “Don’t patronize me! An experiment on preferences for authorship,” Journal of Economics & Management Strategy, pp. 420–438, 2020, doi: 10.1111/jems.12347.","short":"S. Lübbecke, W. Schnedler, Journal of Economics & Management Strategy (2020) 420–438.","mla":"Lübbecke, Silvia, and Wendelin Schnedler. “Don’t Patronize Me! 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Palmatier, Lena Steinhoff, D. W. Stewart, B. A. Walker, Y. Wang, and S. K. Weaven. “Data Privacy in Retail.” Journal of Retailing 96, no. 4 (2020): 474–89. https://doi.org/10.1016/j.jretai.2020.08.003."},"language":[{"iso":"eng"}],"title":"Data Privacy in Retail","user_id":"68445","publication_status":"published","volume":96,"date_created":"2023-06-22T16:37:44Z","status":"public","publication":"Journal of Retailing","department":[{"_id":"733"}],"author":[{"last_name":"Martin","full_name":"Martin, K. D.","first_name":"K. D."},{"last_name":"Kim","first_name":"J. J.","full_name":"Kim, J. J."},{"last_name":"Palmatier","first_name":"R. W.","full_name":"Palmatier, R. W."},{"last_name":"Steinhoff","id":"4336","first_name":"Lena","full_name":"Steinhoff, Lena"},{"last_name":"Stewart","full_name":"Stewart, D. W.","first_name":"D. W."},{"last_name":"Walker","full_name":"Walker, B. A.","first_name":"B. A."},{"first_name":"Y.","full_name":"Wang, Y.","last_name":"Wang"},{"last_name":"Weaven","first_name":"S. K.","full_name":"Weaven, S. K."}]},{"year":"2020","type":"journal_article","citation":{"bibtex":"@article{Payne_Steinhoff_Frow_Eggert_2020, title={Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation}, volume={87}, DOI={https://doi.org/10.1016/j.indmarman.2020.02.015}, journal={Industrial Marketing Management}, author={Payne, A. and Steinhoff, Lena and Frow, P. and Eggert, A.}, year={2020}, pages={244–255} }","mla":"Payne, A., et al. “Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation.” Industrial Marketing Management, vol. 87, 2020, pp. 244–55, doi:https://doi.org/10.1016/j.indmarman.2020.02.015.","chicago":"Payne, A., Lena Steinhoff, P. Frow, and A. Eggert. “Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation.” Industrial Marketing Management 87 (2020): 244–55. https://doi.org/10.1016/j.indmarman.2020.02.015.","ama":"Payne A, Steinhoff L, Frow P, Eggert A. Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation. Industrial Marketing Management. 2020;87:244-255. doi:https://doi.org/10.1016/j.indmarman.2020.02.015","apa":"Payne, A., Steinhoff, L., Frow, P., & Eggert, A. (2020). Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation. Industrial Marketing Management, 87, 244–255. https://doi.org/10.1016/j.indmarman.2020.02.015","ieee":"A. Payne, L. Steinhoff, P. Frow, and A. Eggert, “Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation,” Industrial Marketing Management, vol. 87, pp. 244–255, 2020, doi: https://doi.org/10.1016/j.indmarman.2020.02.015.","short":"A. Payne, L. Steinhoff, P. Frow, A. Eggert, Industrial Marketing Management 87 (2020) 244–255."},"page":"244-255","language":[{"iso":"eng"}],"_id":"45727","date_updated":"2024-01-15T16:06:04Z","intvolume":" 87","doi":"https://doi.org/10.1016/j.indmarman.2020.02.015","author":[{"full_name":"Payne, A.","first_name":"A.","last_name":"Payne"},{"last_name":"Steinhoff","id":"4336","first_name":"Lena","full_name":"Steinhoff, Lena"},{"full_name":"Frow, P.","first_name":"P.","last_name":"Frow"},{"first_name":"A.","full_name":"Eggert, A.","last_name":"Eggert"}],"department":[{"_id":"733"}],"publication":"Industrial Marketing Management","publication_status":"published","volume":87,"status":"public","date_created":"2023-06-22T16:40:00Z","title":"Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation","user_id":"68445"},{"doi":"http://dx.doi.org/10.1016/j.indmarman.2020.01.007","date_updated":"2024-01-15T16:07:06Z","_id":"45728","intvolume":" 87","year":"2020","citation":{"ieee":"A. Eggert, P. Frow, A. Payne, and L. Steinhoff, “Understanding and Managing Customer Value Propositions: Introduction to the Special Issue,” Industrial Marketing Management, vol. 87, pp. 242–243, 2020, doi: http://dx.doi.org/10.1016/j.indmarman.2020.01.007.","short":"A. Eggert, P. Frow, A. Payne, L. Steinhoff, Industrial Marketing Management 87 (2020) 242–243.","mla":"Eggert, A., et al. “Understanding and Managing Customer Value Propositions: Introduction to the Special Issue.” Industrial Marketing Management, vol. 87, 2020, pp. 242–43, doi:http://dx.doi.org/10.1016/j.indmarman.2020.01.007.","bibtex":"@article{Eggert_Frow_Payne_Steinhoff_2020, title={Understanding and Managing Customer Value Propositions: Introduction to the Special Issue}, volume={87}, DOI={http://dx.doi.org/10.1016/j.indmarman.2020.01.007}, journal={Industrial Marketing Management}, author={Eggert, A. and Frow, P. and Payne, A. and Steinhoff, Lena}, year={2020}, pages={242–243} }","apa":"Eggert, A., Frow, P., Payne, A., & Steinhoff, L. (2020). Understanding and Managing Customer Value Propositions: Introduction to the Special Issue. Industrial Marketing Management, 87, 242–243. http://dx.doi.org/10.1016/j.indmarman.2020.01.007","ama":"Eggert A, Frow P, Payne A, Steinhoff L. Understanding and Managing Customer Value Propositions: Introduction to the Special Issue. Industrial Marketing Management. 2020;87:242-243. doi:http://dx.doi.org/10.1016/j.indmarman.2020.01.007","chicago":"Eggert, A., P. Frow, A. Payne, and Lena Steinhoff. “Understanding and Managing Customer Value Propositions: Introduction to the Special Issue.” Industrial Marketing Management 87 (2020): 242–43. http://dx.doi.org/10.1016/j.indmarman.2020.01.007."},"type":"journal_article","page":"242-243","language":[{"iso":"eng"}],"title":"Understanding and Managing Customer Value Propositions: Introduction to the Special Issue","user_id":"68445","volume":87,"publication_status":"published","status":"public","date_created":"2023-06-22T16:40:53Z","author":[{"first_name":"A.","full_name":"Eggert, A.","last_name":"Eggert"},{"last_name":"Frow","first_name":"P.","full_name":"Frow, P."},{"first_name":"A.","full_name":"Payne, A.","last_name":"Payne"},{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"}],"publication":"Industrial Marketing Management","department":[{"_id":"733"}]},{"date_updated":"2024-01-22T12:40:55Z","_id":"45742","conference":{"location":"San Diego","name":"2020 Winter AMA Conference Proceedings"},"citation":{"ieee":"T. Reimer, L. Steinhoff, and M. Leyer, “‘Dear Stranger, This Looks Good on You’: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing,” presented at the 2020 Winter AMA Conference Proceedings, San Diego, 2020.","short":"T. Reimer, L. Steinhoff, M. Leyer, in: 2020 Winter AMA Conference Proceedings, San Diego, 2020.","mla":"Reimer, T., et al. “‘Dear Stranger, This Looks Good on You’: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing.” 2020 Winter AMA Conference Proceedings, San Diego, 2020.","bibtex":"@inproceedings{Reimer_Steinhoff_Leyer_2020, title={“Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing}, booktitle={2020 Winter AMA Conference Proceedings, San Diego}, author={Reimer, T. and Steinhoff, Lena and Leyer, M.}, year={2020} }","apa":"Reimer, T., Steinhoff, L., & Leyer, M. (2020). “Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing. 2020 Winter AMA Conference Proceedings, San Diego. 2020 Winter AMA Conference Proceedings, San Diego.","ama":"Reimer T, Steinhoff L, Leyer M. “Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing. In: 2020 Winter AMA Conference Proceedings, San Diego. ; 2020.","chicago":"Reimer, T., Lena Steinhoff, and M. Leyer. “‘Dear Stranger, This Looks Good on You’: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing.” In 2020 Winter AMA Conference Proceedings, San Diego, 2020."},"type":"conference","year":"2020","language":[{"iso":"eng"}],"title":"“Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing","user_id":"68445","author":[{"full_name":"Reimer, T.","first_name":"T.","last_name":"Reimer"},{"full_name":"Steinhoff, Lena","first_name":"Lena","id":"4336","last_name":"Steinhoff"},{"first_name":"M.","full_name":"Leyer, M.","last_name":"Leyer"}],"department":[{"_id":"733"}],"publication":"2020 Winter AMA Conference Proceedings, San Diego","publication_status":"published","status":"public","date_created":"2023-06-22T16:58:40Z"},{"date_updated":"2022-01-06T06:51:00Z","doi":"10.1080/13504851.2018.1436141","language":[{"iso":"eng"}],"title":"Price competition and the Bertrand model: The paradox of the German mobile discount market","department":[{"_id":"280"},{"_id":"183"},{"_id":"475"}],"project":[{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"7","name":"SFB 901 - Subproject A3"},{"name":"SFB 901 - Subproject A4","_id":"8"},{"name":"SFB 901","_id":"1"}],"publication_status":"epub_ahead","_id":"1139","intvolume":" 26","issue":"1","main_file_link":[{"url":"http://www.tandfonline.com/doi/full/10.1080/13504851.2018.1436141"}],"type":"journal_article","year":"2019","citation":{"short":"D. Kaimann, B. Hoyer, Applied Economics Letters 26 (2019) 54–57.","ieee":"D. Kaimann and B. Hoyer, “Price competition and the Bertrand model: The paradox of the German mobile discount market,” Applied Economics Letters, vol. 26, no. 1, pp. 54–57, 2019.","ama":"Kaimann D, Hoyer B. Price competition and the Bertrand model: The paradox of the German mobile discount market. Applied Economics Letters. 2019;26(1):54-57. doi:10.1080/13504851.2018.1436141","apa":"Kaimann, D., & Hoyer, B. (2019). Price competition and the Bertrand model: The paradox of the German mobile discount market. Applied Economics Letters, 26(1), 54–57. https://doi.org/10.1080/13504851.2018.1436141","chicago":"Kaimann, Daniel, and Britta Hoyer. “Price Competition and the Bertrand Model: The Paradox of the German Mobile Discount Market.” Applied Economics Letters 26, no. 1 (2019): 54–57. https://doi.org/10.1080/13504851.2018.1436141.","bibtex":"@article{Kaimann_Hoyer_2019, title={Price competition and the Bertrand model: The paradox of the German mobile discount market}, volume={26}, DOI={10.1080/13504851.2018.1436141}, number={1}, journal={Applied Economics Letters}, publisher={Taylor and Francis Online}, author={Kaimann, Daniel and Hoyer, Britta}, year={2019}, pages={54–57} }","mla":"Kaimann, Daniel, and Britta Hoyer. “Price Competition and the Bertrand Model: The Paradox of the German Mobile Discount Market.” Applied Economics Letters, vol. 26, no. 1, Taylor and Francis Online, 2019, pp. 54–57, doi:10.1080/13504851.2018.1436141."},"page":"54-57","abstract":[{"lang":"eng","text":"We investigate the degree of price competition among telecommunication firms. Underlying a Bertrand model of price competition, we empirically model pricing behaviour in an oligopoly. We analyse panel data of individual pricing information of mobile phone contracts offered between 2011 and 2017. We provide empirical evidence that price differences as well as reputational effects serve as a signal to buyers and significantly affect market demand. Additionally, we find that brands lead to an increase in demand and thus are able to generate spillover effects even after price increase."}],"user_id":"18949","ddc":["000"],"file":[{"success":1,"relation":"main_file","content_type":"application/pdf","date_updated":"2018-11-02T15:35:29Z","creator":"ups","file_id":"5307","file_size":625230,"access_level":"closed","date_created":"2018-11-02T15:35:29Z","file_name":"KaimannHoyer.pdf"}],"author":[{"id":"18949","last_name":"Kaimann","full_name":"Kaimann, Daniel","first_name":"Daniel"},{"full_name":"Hoyer, Britta","first_name":"Britta","id":"42447","last_name":"Hoyer"}],"publisher":"Taylor and Francis Online","publication":"Applied Economics Letters","file_date_updated":"2018-11-02T15:35:29Z","has_accepted_license":"1","status":"public","date_created":"2018-01-31T08:34:35Z","volume":26},{"publication_status":"epub_ahead","project":[{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Subprojekt A3","_id":"7"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"name":"SFB 901 - Project Area A","_id":"2"}],"department":[{"_id":"280"},{"_id":"179"},{"_id":"204"},{"_id":"475"}],"title":"Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?","language":[{"iso":"eng"}],"doi":"10.1016/j.jebo.2018.11.004","date_updated":"2022-01-06T07:03:49Z","volume":157,"status":"public","has_accepted_license":"1","date_created":"2017-10-17T12:41:07Z","author":[{"last_name":"Endres","id":"48794","first_name":"Angelika Elfriede","full_name":"Endres, Angelika Elfriede"},{"last_name":"Recker","full_name":"Recker, Sonja","first_name":"Sonja"},{"id":"26032","last_name":"Mir Djawadi","orcid":"0000-0002-6271-5912","full_name":"Mir Djawadi, Behnud","first_name":"Behnud"},{"last_name":"Hoyer","id":"42447","first_name":"Britta","full_name":"Hoyer, Britta"}],"file_date_updated":"2018-11-19T07:39:42Z","publication":"Journal of Economic Behavior and Organization ","file":[{"creator":"bhoyer","file_id":"5723","file_size":1569991,"relation":"main_file","date_updated":"2018-11-19T07:39:42Z","content_type":"application/pdf","file_name":"Publication Jebo.pdf","date_created":"2018-11-19T07:39:42Z","access_level":"closed"}],"ddc":["330"],"user_id":"42447","article_type":"original","abstract":[{"lang":"eng","text":"Models on network formation have often been extended to include the potential of network disruption in recent years. Whereas the theoretical research on network formation under the threat of disruption has thus gained prominence, hardly any experimental research exists so far. In this paper, we therefore experimentally study the emergence of networks including the aspect of a known external threat by relating theoretical predictions by Dzuibiński and Goyal (2013) to actual observed behaviour. We deal with the question if subjects in the role of a strategic Designer are able to form safe networks for least costs while facing a strategic Adversary who is going to attack their networks. Varying the costs for protecting nodes, we designed and tested two treatments with different predictions for the equilibrium network and investigated whether one of the least cost equilibrium networks was more likely to be reached. Furthermore, the influence of the subjects’ farsightedness on their decision-making process was elicited and analysed.\r\n\r\nWe find that while subjects are able to build safe networks in both treatments, equilibrium networks are only built in one of the two treatments. In the other treatment, predominantly safe networks are built but they are not for least costs. Additionally, we find that farsightedness –as measured in our experiment– has no influence on whether subjects are able to build safe or least cost equilibrium networks. Two robustness settings with a reduced external threat or more liberties to modify the initial networks qualitatively confirm our results. Overall, in this experiment observed behaviour is only partially in line with the theoretical predictions by Dzuibiński and Goyal (2013)."}],"citation":{"short":"A.E. Endres, S. Recker, B. Mir Djawadi, B. Hoyer, Journal of Economic Behavior and Organization 157 (2019) 708–734.","ieee":"A. E. Endres, S. Recker, B. Mir Djawadi, and B. Hoyer, “Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?,” Journal of Economic Behavior and Organization , vol. 157, pp. 708–734, 2019.","chicago":"Endres, Angelika Elfriede, Sonja Recker, Behnud Mir Djawadi, and Britta Hoyer. “Network Formation and Disruption - An Experiment: Are Equilibrium Networks Too Complex?” Journal of Economic Behavior and Organization 157 (2019): 708–34. https://doi.org/10.1016/j.jebo.2018.11.004.","ama":"Endres AE, Recker S, Mir Djawadi B, Hoyer B. Network Formation and Disruption - An Experiment: Are equilibrium networks too complex? Journal of Economic Behavior and Organization . 2019;157:708-734. doi:10.1016/j.jebo.2018.11.004","apa":"Endres, A. E., Recker, S., Mir Djawadi, B., & Hoyer, B. (2019). Network Formation and Disruption - An Experiment: Are equilibrium networks too complex? Journal of Economic Behavior and Organization , 157, 708–734. https://doi.org/10.1016/j.jebo.2018.11.004","bibtex":"@article{Endres_Recker_Mir Djawadi_Hoyer_2019, title={Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?}, volume={157}, DOI={10.1016/j.jebo.2018.11.004}, journal={Journal of Economic Behavior and Organization }, author={Endres, Angelika Elfriede and Recker, Sonja and Mir Djawadi, Behnud and Hoyer, Britta}, year={2019}, pages={708–734} }","mla":"Endres, Angelika Elfriede, et al. “Network Formation and Disruption - An Experiment: Are Equilibrium Networks Too Complex?” Journal of Economic Behavior and Organization , vol. 157, 2019, pp. 708–34, doi:10.1016/j.jebo.2018.11.004."},"year":"2019","type":"journal_article","page":"708-734","intvolume":" 157","_id":"80"},{"date_created":"2020-01-13T14:33:01Z","status":"public","publication":"Proceedings of the 2019 Frontiers in Service Conference","department":[{"_id":"181"}],"author":[{"last_name":"Purrmann","id":"65649","first_name":"Maren","full_name":"Purrmann, Maren"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"}],"user_id":"65649","title":"Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms","language":[{"iso":"eng"}],"year":"2019","type":"conference","citation":{"ieee":"M. Purrmann and N. Wünderlich, “Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms,” in Proceedings of the 2019 Frontiers in Service Conference, Singapore, 2019.","short":"M. Purrmann, N. Wünderlich, in: Proceedings of the 2019 Frontiers in Service Conference, 2019.","bibtex":"@inproceedings{Purrmann_Wünderlich_2019, title={Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms}, booktitle={Proceedings of the 2019 Frontiers in Service Conference}, author={Purrmann, Maren and Wünderlich, Nancy}, year={2019} }","mla":"Purrmann, Maren, and Nancy Wünderlich. “Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms.” Proceedings of the 2019 Frontiers in Service Conference, 2019.","chicago":"Purrmann, Maren, and Nancy Wünderlich. “Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms.” In Proceedings of the 2019 Frontiers in Service Conference, 2019.","apa":"Purrmann, M., & Wünderlich, N. (2019). Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms. In Proceedings of the 2019 Frontiers in Service Conference. Singapore.","ama":"Purrmann M, Wünderlich N. Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms. In: Proceedings of the 2019 Frontiers in Service Conference. ; 2019."},"conference":{"name":"2019 Frontiers in Service Conference","location":"Singapore"},"_id":"15532","date_updated":"2022-01-06T06:52:29Z"},{"title":"The Collaboration of Human Resource Management and Line Management–An International Comparison","user_id":"42362","publication_status":"published","publication_identifier":{"issn":["1541-6518"]},"status":"public","date_created":"2019-12-10T12:24:13Z","author":[{"last_name":"Szierbowski-Seibel","full_name":"Szierbowski-Seibel, Klaas","first_name":"Klaas"},{"first_name":"Bernhard A.","full_name":"Wach, Bernhard A.","last_name":"Wach"},{"first_name":"Rüdiger","full_name":"Kabst, Rüdiger","last_name":"Kabst","id":"42362"}],"department":[{"_id":"274"}],"publication":"Organization Management Journal","doi":"10.1080/15416518.2019.1679076","date_updated":"2022-01-06T06:52:20Z","_id":"15268","year":"2019","type":"journal_article","citation":{"mla":"Szierbowski-Seibel, Klaas, et al. “The Collaboration of Human Resource Management and Line Management–An International Comparison.” Organization Management Journal, 2019, pp. 262–77, doi:10.1080/15416518.2019.1679076.","bibtex":"@article{Szierbowski-Seibel_Wach_Kabst_2019, title={The Collaboration of Human Resource Management and Line Management–An International Comparison}, DOI={10.1080/15416518.2019.1679076}, journal={Organization Management Journal}, author={Szierbowski-Seibel, Klaas and Wach, Bernhard A. and Kabst, Rüdiger}, year={2019}, pages={262–277} }","ama":"Szierbowski-Seibel K, Wach BA, Kabst R. The Collaboration of Human Resource Management and Line Management–An International Comparison. Organization Management Journal. 2019:262-277. doi:10.1080/15416518.2019.1679076","apa":"Szierbowski-Seibel, K., Wach, B. A., & Kabst, R. (2019). The Collaboration of Human Resource Management and Line Management–An International Comparison. Organization Management Journal, 262–277. https://doi.org/10.1080/15416518.2019.1679076","chicago":"Szierbowski-Seibel, Klaas, Bernhard A. Wach, and Rüdiger Kabst. “The Collaboration of Human Resource Management and Line Management–An International Comparison.” Organization Management Journal, 2019, 262–77. https://doi.org/10.1080/15416518.2019.1679076.","ieee":"K. Szierbowski-Seibel, B. A. Wach, and R. Kabst, “The Collaboration of Human Resource Management and Line Management–An International Comparison,” Organization Management Journal, pp. 262–277, 2019.","short":"K. Szierbowski-Seibel, B.A. Wach, R. Kabst, Organization Management Journal (2019) 262–277."},"page":"262-277","language":[{"iso":"eng"}]},{"_id":"15269","date_updated":"2022-01-06T06:52:20Z","doi":"10.1108/er-10-2018-0284","language":[{"iso":"eng"}],"page":"1145-1161","year":"2019","type":"journal_article","citation":{"bibtex":"@article{Prince_Kabst_2019, title={Impact of national culture on organizations’ use of selection practices}, DOI={10.1108/er-10-2018-0284}, journal={Employee Relations: The International Journal}, author={Prince, Nicholas Ryan and Kabst, Rüdiger}, year={2019}, pages={1145–1161} }","mla":"Prince, Nicholas Ryan, and Rüdiger Kabst. “Impact of National Culture on Organizations’ Use of Selection Practices.” Employee Relations: The International Journal, 2019, pp. 1145–61, doi:10.1108/er-10-2018-0284.","ama":"Prince NR, Kabst R. Impact of national culture on organizations’ use of selection practices. Employee Relations: The International Journal. 2019:1145-1161. doi:10.1108/er-10-2018-0284","apa":"Prince, N. R., & Kabst, R. (2019). Impact of national culture on organizations’ use of selection practices. Employee Relations: The International Journal, 1145–1161. https://doi.org/10.1108/er-10-2018-0284","chicago":"Prince, Nicholas Ryan, and Rüdiger Kabst. “Impact of National Culture on Organizations’ Use of Selection Practices.” Employee Relations: The International Journal, 2019, 1145–61. https://doi.org/10.1108/er-10-2018-0284.","ieee":"N. R. Prince and R. Kabst, “Impact of national culture on organizations’ use of selection practices,” Employee Relations: The International Journal, pp. 1145–1161, 2019.","short":"N.R. Prince, R. Kabst, Employee Relations: The International Journal (2019) 1145–1161."},"abstract":[{"lang":"eng","text":"\r\nPurpose\r\nThe purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one-on-one interviews, applications forms, references, ability, technical and psychometric tests.\r\n\r\n\r\nDesign/methodology/approach\r\nThis study uses survey data from the 2008–2010 CRANET database. It uses OLS regression analysis to test the impact of national culture on organizations’ use of selection practices.\r\n\r\n\r\nFindings\r\nIn-group collectivism increases the use of panel interviews and technical tests, and decreases the use of one-on-one interviews and application forms. Uncertainty avoidance increases the use of panel interviews and technical tests, and a decrease in one-on-one interviews, applications ability, and psychometric tests. Power distance leads to an increase in one-on-one interviews, applications and ability tests, and a decrease in panel interviews, psychometric tests and references.\r\n\r\n\r\nOriginality/value\r\nThis paper investigates the use of the impact of national culture on selection practices. Specifically, it looks at the use of a large number of selection practices panel interviews, one-on-one interviews, applications and references, and several different tests, ability, technical and psychometric.\r\n"}],"user_id":"42362","title":"Impact of national culture on organizations’ use of selection practices","department":[{"_id":"274"}],"publication":"Employee Relations: The International Journal","author":[{"last_name":"Prince","full_name":"Prince, Nicholas Ryan","first_name":"Nicholas Ryan"},{"id":"42362","last_name":"Kabst","full_name":"Kabst, Rüdiger","first_name":"Rüdiger"}],"date_created":"2019-12-10T12:42:32Z","status":"public","publication_identifier":{"issn":["0142-5455"]},"publication_status":"published"},{"department":[{"_id":"181"}],"publication":"Journal of Business Research","author":[{"last_name":"Wünderlich","first_name":"Nancy V.","full_name":"Wünderlich, Nancy V."},{"first_name":"Jens","full_name":"Hogreve, Jens","last_name":"Hogreve"},{"first_name":"Ilma Nur","full_name":"Chowdhury, Ilma Nur","last_name":"Chowdhury"},{"last_name":"Fleischer","first_name":"Hannes","full_name":"Fleischer, Hannes"},{"last_name":"Mousavi","full_name":"Mousavi, Sahar","first_name":"Sahar"},{"last_name":"Rötzmeier-Keuper","full_name":"Rötzmeier-Keuper, Julia","first_name":"Julia"},{"last_name":"Sousa","first_name":"Rui","full_name":"Sousa, Rui"}],"date_created":"2019-09-06T10:43:50Z","status":"public","publication_status":"published","publication_identifier":{"issn":["0148-2963"]},"user_id":"24869","title":"Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys","language":[{"iso":"eng"}],"citation":{"short":"N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J. Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019).","ieee":"N. V. Wünderlich et al., “Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys,” Journal of Business Research, 2019.","chicago":"Wünderlich, Nancy V., Jens Hogreve, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper, and Rui Sousa. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” Journal of Business Research, 2019. https://doi.org/10.1016/j.jbusres.2019.07.027.","apa":"Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J., & Sousa, R. (2019). Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2019.07.027","ama":"Wünderlich NV, Hogreve J, Chowdhury IN, et al. Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. Journal of Business Research. 2019. doi:10.1016/j.jbusres.2019.07.027","bibtex":"@article{Wünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019, title={Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}, DOI={10.1016/j.jbusres.2019.07.027}, journal={Journal of Business Research}, author={Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}, year={2019} }","mla":"Wünderlich, Nancy V., et al. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” Journal of Business Research, 2019, doi:10.1016/j.jbusres.2019.07.027."},"type":"journal_article","year":"2019","date_updated":"2022-01-06T06:51:29Z","_id":"13149","doi":"10.1016/j.jbusres.2019.07.027"},{"user_id":"57352","title":"Mapping Value in Business Markets: An Integrative Framework","status":"public","date_created":"2019-09-30T07:22:24Z","volume":79,"author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"first_name":"Michael","full_name":"Kleinaltenkamp, Michael","last_name":"Kleinaltenkamp"},{"full_name":"Kashyap, Vishal","first_name":"Vishal","last_name":"Kashyap"}],"department":[{"_id":"180"}],"publication":"Industrial Marketing Management","_id":"13454","intvolume":" 79","date_updated":"2022-01-06T06:51:36Z","language":[{"iso":"eng"}],"type":"journal_article","citation":{"short":"A. Eggert, M. Kleinaltenkamp, V. Kashyap, Industrial Marketing Management 79 (2019) 13--20.","ieee":"A. Eggert, M. Kleinaltenkamp, and V. Kashyap, “Mapping Value in Business Markets: An Integrative Framework,” Industrial Marketing Management, vol. 79, pp. 13--20, 2019.","chicago":"Eggert, Andreas, Michael Kleinaltenkamp, and Vishal Kashyap. “Mapping Value in Business Markets: An Integrative Framework.” Industrial Marketing Management 79 (2019): 13--20.","ama":"Eggert A, Kleinaltenkamp M, Kashyap V. Mapping Value in Business Markets: An Integrative Framework. Industrial Marketing Management. 2019;79:13--20.","apa":"Eggert, A., Kleinaltenkamp, M., & Kashyap, V. (2019). Mapping Value in Business Markets: An Integrative Framework. Industrial Marketing Management, 79, 13--20.","mla":"Eggert, Andreas, et al. “Mapping Value in Business Markets: An Integrative Framework.” Industrial Marketing Management, vol. 79, 2019, pp. 13--20.","bibtex":"@article{Eggert_Kleinaltenkamp_Kashyap_2019, title={Mapping Value in Business Markets: An Integrative Framework}, volume={79}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}, year={2019}, pages={13--20} }"},"year":"2019","page":"13--20"},{"title":"Exploring the link between payment schemes and customer fraud: a mental accounting perspective","user_id":"57352","volume":47,"status":"public","date_created":"2019-09-30T07:27:46Z","author":[{"last_name":"Garnefeld","first_name":"Ina","full_name":"Garnefeld, Ina"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"last_name":"Husemann-Kopetzky","full_name":"Husemann-Kopetzky, Markus","first_name":"Markus"},{"last_name":"Boehm","full_name":"Boehm, Eva","first_name":"Eva"}],"department":[{"_id":"180"}],"publication":"Journal of the Academy of Marketing Science","issue":"4","_id":"13455","intvolume":" 47","date_updated":"2022-01-06T06:51:36Z","type":"journal_article","year":"2019","citation":{"mla":"Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science, vol. 47, no. 4, 2019, pp. 595--616.","bibtex":"@article{Garnefeld_Eggert_Husemann-Kopetzky_Boehm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}, year={2019}, pages={595--616} }","chicago":"Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Boehm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science 47, no. 4 (2019): 595--616.","apa":"Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., & Boehm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science, 47(4), 595--616.","ama":"Garnefeld I, Eggert A, Husemann-Kopetzky M, Boehm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595--616.","ieee":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Boehm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595--616, 2019.","short":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Boehm, Journal of the Academy of Marketing Science 47 (2019) 595--616."},"page":"595--616","language":[{"iso":"eng"}]},{"series_title":"9th BMM-EMAC Biennial International Conference on Business Market Management","type":"conference","year":"2019","citation":{"bibtex":"@article{Eggert_Boehm_Akalan_Gebauer_2019, series={9th BMM-EMAC Biennial International Conference on Business Market Management}, title={Service Growth by Acquisition – An Event Study}, author={Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}, year={2019}, collection={9th BMM-EMAC Biennial International Conference on Business Market Management} }","mla":"Eggert, Andreas, et al. Service Growth by Acquisition – An Event Study. 2019.","chicago":"Eggert, Andreas, Eva Boehm, Rodi Akalan, and Heiko Gebauer. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, 2019.","ama":"Eggert A, Boehm E, Akalan R, Gebauer H. Service Growth by Acquisition – An Event Study. 2019.","apa":"Eggert, A., Boehm, E., Akalan, R., & Gebauer, H. (2019). Service Growth by Acquisition – An Event Study.","ieee":"A. Eggert, E. Boehm, R. Akalan, and H. Gebauer, “Service Growth by Acquisition – An Event Study.” 2019.","short":"A. Eggert, E. Boehm, R. Akalan, H. Gebauer, (2019)."},"language":[{"iso":"eng"}],"_id":"13456","date_updated":"2022-01-06T06:51:36Z","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"last_name":"Boehm","full_name":"Boehm, Eva","first_name":"Eva"},{"last_name":"Akalan","first_name":"Rodi","full_name":"Akalan, Rodi"},{"first_name":"Heiko","full_name":"Gebauer, Heiko","last_name":"Gebauer"}],"department":[{"_id":"19"},{"_id":"180"}],"status":"public","date_created":"2019-09-30T07:35:33Z","title":"Service Growth by Acquisition – An Event Study","user_id":"57352"},{"date_updated":"2022-01-06T06:51:36Z","_id":"13457","language":[{"iso":"eng"}],"year":"2019","citation":{"chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing, 2019.","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing.","ama":"Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. 2019.","bibtex":"@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}, journal={Journal of Marketing}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2019} }","mla":"Eggert, Andreas, et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing, 2019.","short":"A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing (2019).","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” Journal of Marketing, 2019."},"type":"journal_article","user_id":"57352","title":"Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships","publication":"Journal of Marketing","department":[{"_id":"180"}],"author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"last_name":"Witte","full_name":"Witte, Carina","first_name":"Carina"}],"date_created":"2019-09-30T07:42:15Z","status":"public"},{"language":[{"iso":"eng"}],"series_title":"Lecture Notes in Computer Science","doi":"10.1007/978-3-030-22012-9_16","date_updated":"2022-03-10T15:41:56Z","project":[{"_id":"46","grant_number":"16SV7954","name":"Use of care robots in welfare services: New models for effective orientation"}],"publication_status":"published","publication_identifier":{"isbn":["978-3-030-22011-2"]},"editor":[{"last_name":"Zhou","first_name":"Jia","full_name":"Zhou, Jia"},{"last_name":"Salvendy","full_name":"Salvendy, Gavriel","first_name":"Gavriel"}],"department":[{"_id":"178"},{"_id":"184"}],"title":"Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots","place":"Cham","page":"212-227","citation":{"short":"R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019, Springer, Cham, 2019, pp. 212–227.","ieee":"R.-M. Johansson-Pajala et al., “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots,” in HCII 2019, Orlando, 2019, vol. 11592, pp. 212–227, doi: 10.1007/978-3-030-22012-9_16.","chicago":"Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi Tuisku, Lea Hennala, Satu Pekkarinen, Helinä Melkas, and Christine Gustafsson. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” In HCII 2019, edited by Jia Zhou and Gavriel Salvendy, 11592:212–27. Lecture Notes in Computer Science. Cham: Springer, 2019. https://doi.org/10.1007/978-3-030-22012-9_16.","ama":"Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G, eds. HCII 2019. Vol 11592. Lecture Notes in Computer Science. Springer; 2019:212-227. doi:10.1007/978-3-030-22012-9_16","apa":"Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S., Melkas, H., & Gustafsson, C. (2019). Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In J. Zhou & G. Salvendy (Eds.), HCII 2019 (Vol. 11592, pp. 212–227). Springer. https://doi.org/10.1007/978-3-030-22012-9_16","mla":"Johansson-Pajala, Rose-Marie, et al. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” HCII 2019, edited by Jia Zhou and Gavriel Salvendy, vol. 11592, Springer, 2019, pp. 212–27, doi:10.1007/978-3-030-22012-9_16.","bibtex":"@inproceedings{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_ Melkas_Gustafsson_2019, place={Cham}, series={Lecture Notes in Computer Science}, title={Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}, volume={11592}, DOI={10.1007/978-3-030-22012-9_16}, booktitle={HCII 2019}, publisher={Springer}, author={Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }, editor={Zhou, Jia and Salvendy, Gavriel}, year={2019}, pages={212–227}, collection={Lecture Notes in Computer Science} }"},"type":"conference","year":"2019","conference":{"location":"Orlando","name":"Human Aspects of IT for the Aged Population. Design for the Elderly and Technology Acceptance"},"_id":"8538","intvolume":" 11592","date_created":"2019-03-22T07:27:48Z","status":"public","volume":11592,"keyword":["Care robots","Older adults","Implementation","Information","Perceptions","Welfare technology"],"publication":"HCII 2019","author":[{"first_name":"Rose-Marie","full_name":"Johansson-Pajala, Rose-Marie","last_name":"Johansson-Pajala"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"},{"first_name":"Julia Amelie","full_name":"Hoppe, Julia Amelie","last_name":"Hoppe","id":"73093"},{"last_name":"Tuisku","full_name":"Tuisku, Outi","first_name":"Outi"},{"first_name":"Lea","full_name":"Hennala, Lea","last_name":"Hennala"},{"last_name":"Pekkarinen","full_name":"Pekkarinen, Satu","first_name":"Satu"},{"full_name":" Melkas, Helinä","first_name":"Helinä","last_name":" Melkas"},{"last_name":"Gustafsson","first_name":"Christine ","full_name":"Gustafsson, Christine "}],"publisher":"Springer","user_id":"49071","abstract":[{"text":"This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.","lang":"eng"}]},{"citation":{"ieee":"A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition – An event study,” presented at the 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.","short":"A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.","bibtex":"@inproceedings{Eggert_Böhm_Akalan_Gebauer_2019, title={Service growth by acquisition – An event study}, booktitle={9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}, author={Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}, year={2019} }","mla":"Eggert, A., et al. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.","ama":"Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.","apa":"Eggert, A., Böhm, E., Akalan, R., & Gebauer, H. (2019). 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Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn, 2018.","bibtex":"@book{Korn_2018, title={Restaurant reputation and meal prices: empricial evidence from the German restaurant industry}, publisher={Universität Paderborn}, author={Korn, Hanna}, year={2018} }","ama":"Korn H. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn; 2018.","apa":"Korn, H. (2018). Restaurant reputation and meal prices: empricial evidence from the German restaurant industry. Universität Paderborn.","chicago":"Korn, Hanna. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn, 2018.","ieee":"H. Korn, Restaurant reputation and meal prices: empricial evidence from the German restaurant industry. Universität Paderborn, 2018.","short":"H. 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A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.","lang":"eng"}],"article_type":"original","user_id":"37741","title":"Triadic relationships in the context of services for animal companions","language":[{"iso":"eng"}],"page":"295--303","type":"journal_article","year":"2018","citation":{"ieee":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” Journal of Business Research, no. 85, pp. 295--303, 2018.","short":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. 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