[{"series_title":"Lecture Notes in Computer Science","language":[{"iso":"eng"}],"date_updated":"2022-03-10T15:41:56Z","doi":"10.1007/978-3-030-22012-9_16","department":[{"_id":"178"},{"_id":"184"}],"project":[{"_id":"46","grant_number":"16SV7954","name":"Use of care robots in welfare services: New models for effective orientation"}],"publication_identifier":{"isbn":["978-3-030-22011-2"]},"publication_status":"published","editor":[{"last_name":"Zhou","full_name":"Zhou, Jia","first_name":"Jia"},{"first_name":"Gavriel","full_name":"Salvendy, Gavriel","last_name":"Salvendy"}],"place":"Cham","title":"Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots","page":"212-227","citation":{"short":"R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019, Springer, Cham, 2019, pp. 212–227.","ieee":"R.-M. Johansson-Pajala et al., “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots,” in HCII 2019, Orlando, 2019, vol. 11592, pp. 212–227, doi: 10.1007/978-3-030-22012-9_16.","chicago":"Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi Tuisku, Lea Hennala, Satu Pekkarinen, Helinä Melkas, and Christine Gustafsson. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” In HCII 2019, edited by Jia Zhou and Gavriel Salvendy, 11592:212–27. Lecture Notes in Computer Science. Cham: Springer, 2019. https://doi.org/10.1007/978-3-030-22012-9_16.","ama":"Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G, eds. HCII 2019. Vol 11592. Lecture Notes in Computer Science. Springer; 2019:212-227. doi:10.1007/978-3-030-22012-9_16","apa":"Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S., Melkas, H., & Gustafsson, C. (2019). Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In J. Zhou & G. Salvendy (Eds.), HCII 2019 (Vol. 11592, pp. 212–227). Springer. https://doi.org/10.1007/978-3-030-22012-9_16","bibtex":"@inproceedings{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_ Melkas_Gustafsson_2019, place={Cham}, series={Lecture Notes in Computer Science}, title={Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}, volume={11592}, DOI={10.1007/978-3-030-22012-9_16}, booktitle={HCII 2019}, publisher={Springer}, author={Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }, editor={Zhou, Jia and Salvendy, Gavriel}, year={2019}, pages={212–227}, collection={Lecture Notes in Computer Science} }","mla":"Johansson-Pajala, Rose-Marie, et al. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” HCII 2019, edited by Jia Zhou and Gavriel Salvendy, vol. 11592, Springer, 2019, pp. 212–27, doi:10.1007/978-3-030-22012-9_16."},"type":"conference","year":"2019","conference":{"name":"Human Aspects of IT for the Aged Population. Design for the Elderly and Technology Acceptance","location":"Orlando"},"intvolume":" 11592","_id":"8538","keyword":["Care robots","Older adults","Implementation","Information","Perceptions","Welfare technology"],"publication":"HCII 2019","publisher":"Springer","author":[{"full_name":"Johansson-Pajala, Rose-Marie","first_name":"Rose-Marie","last_name":"Johansson-Pajala"},{"last_name":"Thommes","id":"72497","first_name":"Kirsten","full_name":"Thommes, Kirsten"},{"first_name":"Julia Amelie","full_name":"Hoppe, Julia Amelie","last_name":"Hoppe","id":"73093"},{"first_name":"Outi","full_name":"Tuisku, Outi","last_name":"Tuisku"},{"full_name":"Hennala, Lea","first_name":"Lea","last_name":"Hennala"},{"last_name":"Pekkarinen","first_name":"Satu","full_name":"Pekkarinen, Satu"},{"full_name":" Melkas, Helinä","first_name":"Helinä","last_name":" Melkas"},{"last_name":"Gustafsson","first_name":"Christine ","full_name":"Gustafsson, Christine "}],"date_created":"2019-03-22T07:27:48Z","status":"public","volume":11592,"abstract":[{"lang":"eng","text":"This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives."}],"user_id":"49071"},{"conference":{"location":"Berlin","name":"9th BMM-EMAC Biennial International Conference on Business Market Management"},"_id":"46675","date_updated":"2023-08-25T10:07:03Z","language":[{"iso":"eng"}],"citation":{"ieee":"A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition – An event study,” presented at the 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.","short":"A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.","mla":"Eggert, A., et al. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.","bibtex":"@inproceedings{Eggert_Böhm_Akalan_Gebauer_2019, title={Service growth by acquisition – An event study}, booktitle={9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}, author={Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}, year={2019} }","chicago":"Eggert, A., Eva Böhm, R. Akalan, and H. Gebauer. “Service Growth by Acquisition – An Event Study.” In 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.","ama":"Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.","apa":"Eggert, A., Böhm, E., Akalan, R., & Gebauer, H. (2019). Service growth by acquisition – An event study. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin."},"year":"2019","type":"conference","user_id":"49063","title":"Service growth by acquisition – An event study","date_created":"2023-08-25T08:48:48Z","status":"public","publication_status":"published","publication":"9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin","department":[{"_id":"785"}],"author":[{"full_name":"Eggert, A.","first_name":"A.","last_name":"Eggert"},{"first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","last_name":"Böhm","id":"3043"},{"full_name":"Akalan, R.","first_name":"R.","last_name":"Akalan"},{"full_name":"Gebauer, H.","first_name":"H.","last_name":"Gebauer"}]},{"title":"Exploring the link between payment schemes and customer fraud: a mental accounting perspective","department":[{"_id":"785"}],"publication_status":"published","publication_identifier":{"issn":["0092-0703","1552-7824"]},"date_updated":"2023-09-01T10:16:40Z","doi":"10.1007/s11747-019-00653-x","language":[{"iso":"eng"}],"user_id":"49063","publisher":"Springer Science and Business Media LLC","author":[{"last_name":"Garnefeld","first_name":"Ina","full_name":"Garnefeld, Ina"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"full_name":"Husemann-Kopetzky, Markus","first_name":"Markus","last_name":"Husemann-Kopetzky"},{"first_name":"Eva","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","last_name":"Böhm","id":"3043"}],"publication":"Journal of the Academy of Marketing Science","keyword":["Marketing","Economics and Econometrics","Business and International Management"],"volume":47,"status":"public","date_created":"2023-02-01T08:30:38Z","intvolume":" 47","_id":"41339","issue":"4","year":"2019","citation":{"ieee":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616, 2019, doi: 10.1007/s11747-019-00653-x.","short":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy of Marketing Science 47 (2019) 595–616.","bibtex":"@article{Garnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, DOI={10.1007/s11747-019-00653-x}, number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}, year={2019}, pages={595–616} }","mla":"Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science, vol. 47, no. 4, Springer Science and Business Media LLC, 2019, pp. 595–616, doi:10.1007/s11747-019-00653-x.","apa":"Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., & Böhm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science, 47(4), 595–616. https://doi.org/10.1007/s11747-019-00653-x","ama":"Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x","chicago":"Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Böhm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science 47, no. 4 (2019): 595–616. https://doi.org/10.1007/s11747-019-00653-x."},"type":"journal_article","page":"595-616"},{"date_updated":"2023-11-22T20:19:49Z","_id":"18906","language":[{"iso":"ger"}],"citation":{"chicago":"Schneider, Martin. “Personalwirtschaft.” In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Günter W. Maier, Gregor Engels, and Eckhard Steffen, 303–22. Springer, 2019.","apa":"Schneider, M. (2019). Personalwirtschaft. In G. W. Maier, G. Engels, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 303–322). Springer.","ama":"Schneider M. Personalwirtschaft. In: Maier GW, Engels G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. Springer; 2019:303-322.","bibtex":"@inbook{Schneider_2019, title={Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, publisher={Springer}, author={Schneider, Martin}, editor={Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}, year={2019}, pages={303–322} }","mla":"Schneider, Martin. “Personalwirtschaft.” Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Günter W. Maier et al., Springer, 2019, pp. 303–22.","short":"M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.","ieee":"M. Schneider, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. W. Maier, G. Engels, and E. Steffen, Eds. Springer, 2019, pp. 303–322."},"type":"book_chapter","year":"2019","page":"303-322","user_id":"54657","title":"Personalwirtschaft","publisher":"Springer","author":[{"last_name":"Schneider","id":"471","first_name":"Martin","full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716"}],"publication":"Handbuch Gestaltung digitaler und vernetzter Arbeitswelten","department":[{"_id":"19"},{"_id":"185"}],"status":"public","date_created":"2020-09-03T07:42:38Z","editor":[{"first_name":"Günter W.","full_name":"Maier, Günter W.","last_name":"Maier"},{"full_name":"Engels, Gregor","first_name":"Gregor","last_name":"Engels"},{"last_name":"Steffen","full_name":"Steffen, Eckhard","first_name":"Eckhard"}],"publication_identifier":{"isbn":["978-3-662-52898-3"]},"publication_status":"published"},{"citation":{"chicago":"Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.","ama":"Radermacher K. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek; 2019.","apa":"Radermacher, K. (2019). Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek.","bibtex":"@book{Radermacher_2019, title={Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen}, publisher={Universitätsbibliothek}, author={Radermacher, Katharina}, year={2019} }","mla":"Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.","short":"K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen, Universitätsbibliothek, 2019.","ieee":"K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019."},"type":"dissertation","year":"2019","language":[{"iso":"ger"}],"_id":"49216","date_updated":"2023-11-27T13:41:03Z","publication_status":"published","date_created":"2023-11-27T13:39:14Z","status":"public","department":[{"_id":"19"},{"_id":"185"}],"author":[{"id":"47691","last_name":"Radermacher","full_name":"Radermacher, Katharina","first_name":"Katharina"}],"publisher":"Universitätsbibliothek","title":"Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen","user_id":"54657"},{"doi":"10.1080/09585192.2019.1620307","_id":"13246","date_updated":"2023-11-22T20:21:30Z","language":[{"iso":"eng"}],"citation":{"ieee":"M. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” The International Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307.","short":"M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.","mla":"Schneider, Martin, et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.","bibtex":"@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }","apa":"Schneider, M., Iseke, A., & Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307","ama":"Schneider M, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307","chicago":"Schneider, Martin, Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307."},"year":"2019","type":"journal_article","page":"1-23","main_file_link":[{"url":"https://www.tandfonline.com/doi/full/10.1080/09585192.2019.1620307"}],"user_id":"54657","title":"The gender pay gap in European executive boards: the role of executives’ pathway into the board","status":"public","date_created":"2019-09-17T08:41:46Z","publication_status":"published","publication_identifier":{"issn":["0958-5192","1466-4399"]},"author":[{"first_name":"Martin","full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716","last_name":"Schneider","id":"471"},{"first_name":"Anja","full_name":"Iseke, Anja","last_name":"Iseke"},{"last_name":"Pull","full_name":"Pull, Kerstin","first_name":"Kerstin"}],"department":[{"_id":"19"},{"_id":"185"}],"publication":"The International Journal of Human Resource Management"},{"department":[{"_id":"19"},{"_id":"185"}],"publication":"The International Journal of Human Resource Management","author":[{"last_name":"Schneider","first_name":"Martin R.","full_name":"Schneider, Martin R."},{"last_name":"Iseke","first_name":"Anja","full_name":"Iseke, Anja"},{"first_name":"Kerstin","full_name":"Pull, Kerstin","last_name":"Pull"}],"publication_identifier":{"issn":["0958-5192","1466-4399"]},"publication_status":"published","date_created":"2019-09-17T08:35:28Z","status":"public","title":"The gender pay gap in European executive boards: the role of executives’ pathway into the board","user_id":"54657","page":"1-23","citation":{"apa":"Schneider, M. R., Iseke, A., & Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307","ama":"Schneider MR, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307","chicago":"Schneider, Martin R., Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307.","mla":"Schneider, Martin R., et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.","bibtex":"@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }","short":"M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.","ieee":"M. R. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” The International Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307."},"year":"2019","type":"journal_article","language":[{"iso":"eng"}],"_id":"13244","date_updated":"2023-11-22T20:20:40Z","doi":"10.1080/09585192.2019.1620307"},{"citation":{"chicago":"Eggert, A., Lena Steinhoff, and C. Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing 83, no. 5 (2019): 115–32. https://doi.org/10.1177/0022242919860802.","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing, 83(5), 115–132. https://doi.org/10.1177/0022242919860802","ama":"Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. 2019;83(5):115-132. doi:10.1177/0022242919860802","bibtex":"@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}, volume={83}, DOI={10.1177/0022242919860802}, number={5}, journal={Journal of Marketing}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2019}, pages={115–132} }","mla":"Eggert, A., et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing, vol. 83, no. 5, 2019, pp. 115–32, doi:10.1177/0022242919860802.","short":"A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing 83 (2019) 115–132.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” Journal of Marketing, vol. 83, no. 5, pp. 115–132, 2019, doi: 10.1177/0022242919860802."},"year":"2019","type":"journal_article","page":"115-132","language":[{"iso":"eng"}],"doi":"10.1177/0022242919860802","issue":"5","intvolume":" 83","_id":"45729","date_updated":"2024-01-15T15:21:55Z","volume":83,"publication_status":"published","status":"public","date_created":"2023-06-22T16:41:50Z","author":[{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."},{"full_name":"Steinhoff, Lena","first_name":"Lena","id":"4336","last_name":"Steinhoff"},{"last_name":"Witte","full_name":"Witte, C.","first_name":"C."}],"department":[{"_id":"733"}],"publication":"Journal of Marketing","title":"Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships","user_id":"68445"},{"type":"book","year":"2019","citation":{"mla":"Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group, 2019, doi:https://doi.org/10.4324/9781315143583.","bibtex":"@book{Palmatier_Steinhoff_2019, place={New York and Abingdon}, title={Relationship Marketing in the Digital Age}, DOI={https://doi.org/10.4324/9781315143583}, publisher={Routledge Taylor & Francis Group}, author={Palmatier, R. W. and Steinhoff, Lena}, year={2019} }","ama":"Palmatier RW, Steinhoff L. Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group; 2019. doi:https://doi.org/10.4324/9781315143583","apa":"Palmatier, R. W., & Steinhoff, L. (2019). Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group. https://doi.org/10.4324/9781315143583","chicago":"Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the Digital Age. New York and Abingdon: Routledge Taylor & Francis Group, 2019. https://doi.org/10.4324/9781315143583.","ieee":"R. W. Palmatier and L. Steinhoff, Relationship Marketing in the Digital Age. New York and Abingdon: Routledge Taylor & Francis Group, 2019.","short":"R.W. Palmatier, L. Steinhoff, Relationship Marketing in the Digital Age, Routledge Taylor & Francis Group, New York and Abingdon, 2019."},"language":[{"iso":"eng"}],"_id":"45718","date_updated":"2024-01-15T15:18:06Z","doi":"https://doi.org/10.4324/9781315143583","author":[{"first_name":"R. W.","full_name":"Palmatier, R. W.","last_name":"Palmatier"},{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"}],"publisher":"Routledge Taylor & Francis Group","department":[{"_id":"733"}],"publication_status":"published","status":"public","date_created":"2023-06-22T16:24:15Z","place":"New York and Abingdon","title":"Relationship Marketing in the Digital Age","user_id":"68445"},{"page":"369-393","year":"2019","type":"journal_article","citation":{"short":"L. Steinhoff, D. Arli, S. Weaven, I.V. Kozlenkova, Journal of the Academy of Marketing Science 47 (2019) 369–393.","ieee":"L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online Relationship Marketing,” Journal of the Academy of Marketing Science, vol. 47, no. 3, pp. 369–393, 2019, doi: https://doi.org/10.1007/s11747-018-0621-6.","chicago":"Steinhoff, Lena, D. Arli, S. Weaven, and I. V. Kozlenkova. “Online Relationship Marketing.” Journal of the Academy of Marketing Science 47, no. 3 (2019): 369–93. https://doi.org/10.1007/s11747-018-0621-6.","apa":"Steinhoff, L., Arli, D., Weaven, S., & Kozlenkova, I. V. (2019). Online Relationship Marketing. Journal of the Academy of Marketing Science, 47(3), 369–393. https://doi.org/10.1007/s11747-018-0621-6","ama":"Steinhoff L, Arli D, Weaven S, Kozlenkova IV. Online Relationship Marketing. 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Journal of Business Research. 2018;(85):295--303.","bibtex":"@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }","mla":"Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85, Elsevier, 2018, pp. 295--303.","short":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.","ieee":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. 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A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. 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