[{"date_created":"2018-11-08T13:18:18Z","status":"public","publication":"Die Betriebswirtschaft.","department":[{"_id":"274"}],"author":[{"first_name":"M","full_name":"Schneid, M","last_name":"Schneid"},{"last_name":"Isidor","full_name":"Isidor, R","first_name":"R"},{"full_name":"Schwens, C","first_name":"C","last_name":"Schwens"},{"id":"42362","last_name":"Kabst","full_name":"Kabst, Rüdiger","first_name":"Rüdiger"},{"full_name":"Weber, I","first_name":"I","last_name":"Weber"}],"user_id":"46632","title":"Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.","language":[{"iso":"eng"}],"type":"journal_article","citation":{"mla":"Schneid, M., et al. “Der Einfluss Bio-Demographischer Und Fachlicher Diversität Auf Die Leistung von Teams: Eine Metaanalyse.” Die Betriebswirtschaft., 2018.","bibtex":"@article{Schneid_Isidor_Schwens_Kabst_Weber_2018, title={Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.}, journal={Die Betriebswirtschaft.}, author={Schneid, M and Isidor, R and Schwens, C and Kabst, Rüdiger and Weber, I}, year={2018} }","chicago":"Schneid, M, R Isidor, C Schwens, Rüdiger Kabst, and I Weber. “Der Einfluss Bio-Demographischer Und Fachlicher Diversität Auf Die Leistung von Teams: Eine Metaanalyse.” Die Betriebswirtschaft., 2018.","apa":"Schneid, M., Isidor, R., Schwens, C., Kabst, R., & Weber, I. (2018). Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. Die Betriebswirtschaft.","ama":"Schneid M, Isidor R, Schwens C, Kabst R, Weber I. Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. Die Betriebswirtschaft. 2018.","ieee":"M. Schneid, R. Isidor, C. Schwens, R. Kabst, and I. Weber, “Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.,” Die Betriebswirtschaft., 2018.","short":"M. Schneid, R. Isidor, C. Schwens, R. Kabst, I. Weber, Die Betriebswirtschaft. (2018)."},"year":"2018","date_updated":"2022-01-06T07:01:54Z","_id":"5450"},{"date_updated":"2022-01-06T07:01:56Z","_id":"5480","series_title":"ISBM 2018 Academic Conference","year":"2018","citation":{"ieee":"A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales.” 2018.","short":"A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).","mla":"Salonen, A., et al. Engaging a Product-Oriented Salesforce in Solution Sales. 2018.","bibtex":"@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={ISBM 2018 Academic Conference}, title={Engaging a product-oriented salesforce in solution sales}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={ISBM 2018 Academic Conference} }","chicago":"Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “Engaging a Product-Oriented Salesforce in Solution Sales.” ISBM 2018 Academic Conference, 2018.","apa":"Salonen, A., Terho, H., Boehm, E., Rajala, R., & Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales.","ama":"Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. 2018."},"type":"conference","language":[{"iso":"eng"}],"title":"Engaging a product-oriented salesforce in solution sales","user_id":"57352","author":[{"first_name":"A","full_name":"Salonen, A","last_name":"Salonen"},{"full_name":"Terho, H","first_name":"H","last_name":"Terho"},{"first_name":"E","full_name":"Boehm, E","last_name":"Boehm"},{"last_name":"Rajala","first_name":"R","full_name":"Rajala, R"},{"last_name":"Virtanen","full_name":"Virtanen, A","first_name":"A"}],"department":[{"_id":"19"},{"_id":"180"}],"status":"public","date_created":"2018-11-12T10:16:03Z"},{"user_id":"57352","title":"How to transform a product-focused salesforce to solution sales?","author":[{"last_name":"Salonen","first_name":"A","full_name":"Salonen, A"},{"last_name":"Terho","first_name":"H","full_name":"Terho, H"},{"last_name":"Boehm","full_name":"Boehm, E","first_name":"E"},{"first_name":"R","full_name":"Rajala, R","last_name":"Rajala"},{"last_name":"Virtanen","full_name":"Virtanen, A","first_name":"A"}],"department":[{"_id":"19"},{"_id":"180"}],"status":"public","date_created":"2018-11-12T10:18:53Z","_id":"5481","date_updated":"2022-01-06T07:01:56Z","series_title":"47rd European Marketing Academy (EMAC) Annual Conference","language":[{"iso":"eng"}],"type":"conference","year":"2018","citation":{"short":"A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).","ieee":"A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?” 2018.","chicago":"Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “How to Transform a Product-Focused Salesforce to Solution Sales?” 47rd European Marketing Academy (EMAC) Annual Conference, 2018.","apa":"Salonen, A., Terho, H., Boehm, E., Rajala, R., & Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales?","ama":"Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? 2018.","bibtex":"@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={47rd European Marketing Academy (EMAC) Annual Conference}, title={How to transform a product-focused salesforce to solution sales?}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={47rd European Marketing Academy (EMAC) Annual Conference} }","mla":"Salonen, A., et al. How to Transform a Product-Focused Salesforce to Solution Sales? 2018."}},{"language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:50:49Z","doi":"10.1016/j.entcom.2017.12.002","department":[{"_id":"205"},{"_id":"183"}],"project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A3","_id":"7"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"title":"More than skills: A novel matching proposal for multiplayer video games","page":"26-36","type":"journal_article","year":"2018","citation":{"mla":"Stroh-Maraun, Nadja, et al. “More than Skills: A Novel Matching Proposal for Multiplayer Video Games.” Entertainment Computing, vol. 25, Elsevier, 2018, pp. 26–36, doi:10.1016/j.entcom.2017.12.002.","bibtex":"@article{Stroh-Maraun_Kaimann_Cox_2018, title={More than skills: A novel matching proposal for multiplayer video games}, volume={25}, DOI={10.1016/j.entcom.2017.12.002}, journal={Entertainment Computing}, publisher={Elsevier}, author={Stroh-Maraun, Nadja and Kaimann, Daniel and Cox, Joe}, year={2018}, pages={26–36} }","chicago":"Stroh-Maraun, Nadja, Daniel Kaimann, and Joe Cox. “More than Skills: A Novel Matching Proposal for Multiplayer Video Games.” Entertainment Computing 25 (2018): 26–36. https://doi.org/10.1016/j.entcom.2017.12.002.","ama":"Stroh-Maraun N, Kaimann D, Cox J. More than skills: A novel matching proposal for multiplayer video games. Entertainment Computing. 2018;25:26-36. doi:10.1016/j.entcom.2017.12.002","apa":"Stroh-Maraun, N., Kaimann, D., & Cox, J. (2018). More than skills: A novel matching proposal for multiplayer video games. Entertainment Computing, 25, 26–36. https://doi.org/10.1016/j.entcom.2017.12.002","ieee":"N. Stroh-Maraun, D. Kaimann, and J. Cox, “More than skills: A novel matching proposal for multiplayer video games,” Entertainment Computing, vol. 25, pp. 26–36, 2018.","short":"N. Stroh-Maraun, D. Kaimann, J. Cox, Entertainment Computing 25 (2018) 26–36."},"intvolume":" 25","_id":"1063","publication":"Entertainment Computing","file_date_updated":"2018-08-15T07:14:40Z","author":[{"full_name":"Stroh-Maraun, Nadja","first_name":"Nadja","id":"13264","last_name":"Stroh-Maraun"},{"id":"18949","last_name":"Kaimann","full_name":"Kaimann, Daniel","first_name":"Daniel"},{"first_name":"Joe","full_name":"Cox, Joe","last_name":"Cox"}],"publisher":"Elsevier","file":[{"creator":"nmaraun","file_id":"3906","title":"More than skills: A novel matching proposal for multiplayer video games","file_size":297649,"relation":"main_file","content_type":"application/pdf","date_updated":"2018-08-15T07:14:40Z","date_created":"2018-08-15T07:14:40Z","file_name":"More than skills - A novel matching proposal for multiplayer video games.pdf","access_level":"closed"}],"volume":25,"date_created":"2017-12-18T10:35:17Z","status":"public","has_accepted_license":"1","ddc":["040"],"user_id":"13264"},{"date_updated":"2022-01-06T06:51:08Z","doi":"10.1002/cb.1711","language":[{"iso":"eng"}],"title":"A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption","department":[{"_id":"205"},{"_id":"183"}],"project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"7","name":"SFB 901 - Subproject A3"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"publication_status":"published","intvolume":" 17","_id":"1173","issue":"3","citation":{"short":"D. Kaimann, N. Stroh-Maraun, J. Cox, Journal of Consumer Behaviour 17 (2018) 290–301.","ieee":"D. Kaimann, N. Stroh-Maraun, and J. Cox, “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption,” Journal of Consumer Behaviour, vol. 17, no. 3, pp. 290–301, 2018.","chicago":"Kaimann, Daniel, Nadja Stroh-Maraun, and Joe Cox. “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption.” Journal of Consumer Behaviour 17, no. 3 (2018): 290–301. https://doi.org/10.1002/cb.1711.","apa":"Kaimann, D., Stroh-Maraun, N., & Cox, J. (2018). A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption. Journal of Consumer Behaviour, 17(3), 290–301. https://doi.org/10.1002/cb.1711","ama":"Kaimann D, Stroh-Maraun N, Cox J. A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption. Journal of Consumer Behaviour. 2018;17(3):290-301. doi:10.1002/cb.1711","bibtex":"@article{Kaimann_Stroh-Maraun_Cox_2018, title={A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption}, volume={17}, DOI={10.1002/cb.1711}, number={3}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library}, author={Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}, year={2018}, pages={290–301} }","mla":"Kaimann, Daniel, et al. “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption.” Journal of Consumer Behaviour, vol. 17, no. 3, Wiley Online Library, 2018, pp. 290–301, doi:10.1002/cb.1711."},"year":"2018","type":"journal_article","page":"290 - 301","user_id":"65453","ddc":["040"],"file":[{"relation":"main_file","date_updated":"2018-08-15T07:23:38Z","content_type":"application/pdf","file_id":"3908","creator":"nmaraun","file_size":425823,"access_level":"closed","date_created":"2018-08-15T07:23:38Z","file_name":"A duration model analysis of consumer preferences and determinants of video game consumption.pdf"}],"author":[{"first_name":"Daniel","full_name":"Kaimann, Daniel","last_name":"Kaimann","id":"18949"},{"last_name":"Stroh-Maraun","id":"13264","first_name":"Nadja","full_name":"Stroh-Maraun, Nadja"},{"first_name":"Joe","full_name":"Cox, Joe","last_name":"Cox"}],"publisher":"Wiley Online Library","file_date_updated":"2018-08-15T07:23:38Z","publication":"Journal of Consumer Behaviour","status":"public","has_accepted_license":"1","date_created":"2018-02-14T12:30:36Z","volume":17},{"doi":"10.4018/978-1-5225-7669-3.ch054","date_updated":"2022-01-06T06:52:20Z","_id":"15270","language":[{"iso":"eng"}],"citation":{"ieee":"H. I. Weber et al., “Participatory Budgeting: Findings From Germany,” in Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.","short":"H.I. Weber, S. Vogt, L.-M. Eberz-Weber, H. Steinmetz, S.A. Wagner, F. Walther, P. Weber, R. Kabst, in: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.","bibtex":"@inbook{Weber_Vogt_Eberz-Weber_Steinmetz_Wagner_Walther_Weber_Kabst_2018, title={Participatory Budgeting: Findings From Germany}, DOI={10.4018/978-1-5225-7669-3.ch054}, booktitle={Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications}, author={Weber, Henriette I. and Vogt, Sebastian and Eberz-Weber, Lisa-Marie and Steinmetz, Holger and Wagner, Sascha A. and Walther, Falko and Weber, Patrick and Kabst, Rüdiger}, year={2018} }","mla":"Weber, Henriette I., et al. “Participatory Budgeting: Findings From Germany.” Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018, doi:10.4018/978-1-5225-7669-3.ch054.","ama":"Weber HI, Vogt S, Eberz-Weber L-M, et al. Participatory Budgeting: Findings From Germany. In: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications. ; 2018. doi:10.4018/978-1-5225-7669-3.ch054","apa":"Weber, H. I., Vogt, S., Eberz-Weber, L.-M., Steinmetz, H., Wagner, S. A., Walther, F., … Kabst, R. (2018). Participatory Budgeting: Findings From Germany. In Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications. https://doi.org/10.4018/978-1-5225-7669-3.ch054","chicago":"Weber, Henriette I., Sebastian Vogt, Lisa-Marie Eberz-Weber, Holger Steinmetz, Sascha A. Wagner, Falko Walther, Patrick Weber, and Rüdiger Kabst. “Participatory Budgeting: Findings From Germany.” In Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018. https://doi.org/10.4018/978-1-5225-7669-3.ch054."},"year":"2018","type":"book_chapter","user_id":"42362","title":"Participatory Budgeting: Findings From Germany","abstract":[{"text":"Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research.","lang":"eng"}],"status":"public","date_created":"2019-12-10T12:49:50Z","publication_identifier":{"isbn":["9781522576693","9781522576709"]},"publication_status":"published","author":[{"last_name":"Weber","first_name":"Henriette I.","full_name":"Weber, Henriette I."},{"last_name":"Vogt","first_name":"Sebastian","full_name":"Vogt, Sebastian"},{"last_name":"Eberz-Weber","full_name":"Eberz-Weber, Lisa-Marie","first_name":"Lisa-Marie"},{"first_name":"Holger","full_name":"Steinmetz, Holger","last_name":"Steinmetz"},{"full_name":"Wagner, Sascha A.","first_name":"Sascha A.","last_name":"Wagner"},{"first_name":"Falko","full_name":"Walther, Falko","last_name":"Walther"},{"last_name":"Weber","full_name":"Weber, Patrick","first_name":"Patrick"},{"full_name":"Kabst, Rüdiger","first_name":"Rüdiger","id":"42362","last_name":"Kabst"}],"publication":"Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications","department":[{"_id":"274"}]},{"intvolume":" 39","_id":"1031","issue":"3","page":"354 - 362","year":"2018","citation":{"short":"D. Kaimann, N. Stroh-Maraun, J. Cox, Managerial and Decision Economics 39 (2018) 354–362.","ieee":"D. Kaimann, N. Stroh-Maraun, and J. Cox, “Variety in the video game industry: An empirical study of the Wundt curve,” Managerial and Decision Economics, vol. 39, no. 3, pp. 354–362, 2018.","chicago":"Kaimann, Daniel, Nadja Stroh-Maraun, and Joe Cox. “Variety in the Video Game Industry: An Empirical Study of the Wundt Curve.” Managerial and Decision Economics 39, no. 3 (2018): 354–62. https://doi.org/10.1002/mde.2909.","ama":"Kaimann D, Stroh-Maraun N, Cox J. Variety in the video game industry: An empirical study of the Wundt curve. Managerial and Decision Economics. 2018;39(3):354-362. doi:10.1002/mde.2909","apa":"Kaimann, D., Stroh-Maraun, N., & Cox, J. (2018). Variety in the video game industry: An empirical study of the Wundt curve. Managerial and Decision Economics, 39(3), 354–362. https://doi.org/10.1002/mde.2909","bibtex":"@article{Kaimann_Stroh-Maraun_Cox_2018, title={Variety in the video game industry: An empirical study of the Wundt curve}, volume={39}, DOI={10.1002/mde.2909}, number={3}, journal={Managerial and Decision Economics}, publisher={Wiley-Blackwell}, author={Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}, year={2018}, pages={354–362} }","mla":"Kaimann, Daniel, et al. “Variety in the Video Game Industry: An Empirical Study of the Wundt Curve.” Managerial and Decision Economics, vol. 39, no. 3, Wiley-Blackwell, 2018, pp. 354–62, doi:10.1002/mde.2909."},"type":"journal_article","ddc":["040"],"user_id":"65453","publication":"Managerial and Decision Economics","file_date_updated":"2018-08-15T07:21:08Z","author":[{"id":"18949","last_name":"Kaimann","full_name":"Kaimann, Daniel","first_name":"Daniel"},{"id":"13264","last_name":"Stroh-Maraun","full_name":"Stroh-Maraun, Nadja","first_name":"Nadja"},{"first_name":"Joe","full_name":"Cox, Joe","last_name":"Cox"}],"publisher":"Wiley-Blackwell","file":[{"file_id":"3907","creator":"nmaraun","file_size":434901,"success":1,"relation":"main_file","content_type":"application/pdf","date_updated":"2018-08-15T07:21:08Z","date_created":"2018-08-15T07:21:08Z","file_name":"Variety in the video game industry - An empirical study of the Wundt curve.pdf","access_level":"closed"}],"volume":39,"date_created":"2017-12-06T15:16:58Z","has_accepted_license":"1","status":"public","date_updated":"2022-01-06T06:50:36Z","doi":"10.1002/mde.2909","language":[{"iso":"eng"}],"title":"Variety in the video game industry: An empirical study of the Wundt curve","department":[{"_id":"205"},{"_id":"183"}],"publication_identifier":{"issn":["0143-6570"]},"publication_status":"published","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A3","_id":"7"},{"_id":"8","name":"SFB 901 - Subproject A4"}]},{"department":[{"_id":"785"}],"publication":"2018 AMA Winter Academic Conference, New Orleans, FL","author":[{"full_name":"Henkelmann, S.","first_name":"S.","last_name":"Henkelmann"},{"first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","last_name":"Böhm","id":"3043"},{"full_name":"Cramer, C.","first_name":"C.","last_name":"Cramer"},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."}],"publication_status":"published","date_created":"2023-08-25T08:52:20Z","status":"public","title":"The bright and dark side of service quality signals: A contingency perspective","user_id":"49063","citation":{"short":"S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.","ieee":"S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.","apa":"Henkelmann, S., Böhm, E., Cramer, C., & Eggert, A. (2018). The bright and dark side of service quality signals: A contingency perspective. 2018 AMA Winter Academic Conference, New Orleans, FL. 2018 AMA Winter Academic Conference, New Orleans, FL.","ama":"Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: 2018 AMA Winter Academic Conference, New Orleans, FL. ; 2018.","chicago":"Henkelmann, S., Eva Böhm, C. Cramer, and A. Eggert. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” In 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.","mla":"Henkelmann, S., et al. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.","bibtex":"@inproceedings{Henkelmann_Böhm_Cramer_Eggert_2018, title={The bright and dark side of service quality signals: A contingency perspective}, booktitle={2018 AMA Winter Academic Conference, New Orleans, FL}, author={Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}, year={2018} }"},"type":"conference","year":"2018","language":[{"iso":"eng"}],"conference":{"name":"2018 AMA Winter Academic Conference","location":"New Orleans, FL"},"date_updated":"2023-08-25T10:06:42Z","_id":"46678"},{"publication_status":"published","date_created":"2023-08-25T08:51:12Z","status":"public","department":[{"_id":"785"}],"publication":"47rd EMAC Annual Conference, Glasgow, UK","author":[{"last_name":"Salonen","full_name":"Salonen, A.","first_name":"A."},{"last_name":"Terho","first_name":"H.","full_name":"Terho, H."},{"orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","first_name":"Eva","id":"3043","last_name":"Böhm"},{"last_name":"Rajala","full_name":"Rajala, R.","first_name":"R."},{"last_name":"Virtanen","first_name":"A.","full_name":"Virtanen, A."}],"title":"How to transform a product-focused salesforce to solution sales?","user_id":"49063","type":"conference","citation":{"ieee":"A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?,” presented at the 47rd EMAC Annual Conference, Glasgow, UK, 2018.","short":"A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: 47rd EMAC Annual Conference, Glasgow, UK, 2018.","mla":"Salonen, A., et al. “How to Transform a Product-Focused Salesforce to Solution Sales?” 47rd EMAC Annual Conference, Glasgow, UK, 2018.","bibtex":"@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={How to transform a product-focused salesforce to solution sales?}, booktitle={47rd EMAC Annual Conference, Glasgow, UK}, author={Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}, year={2018} }","ama":"Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? In: 47rd EMAC Annual Conference, Glasgow, UK. ; 2018.","apa":"Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales? 47rd EMAC Annual Conference, Glasgow, UK. 47rd EMAC Annual Conference, Glasgow, UK.","chicago":"Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “How to Transform a Product-Focused Salesforce to Solution Sales?” In 47rd EMAC Annual Conference, Glasgow, UK, 2018."},"year":"2018","language":[{"iso":"eng"}],"conference":{"name":"47rd EMAC Annual Conference","location":"Glasgow, UK"},"_id":"46677","date_updated":"2023-08-25T10:06:49Z"},{"language":[{"iso":"eng"}],"type":"conference","year":"2018","citation":{"chicago":"Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “Engaging a Product-Oriented Salesforce in Solution Sales.” In ISBM 2018 Academic Conference, Cambridge, MA, 2018.","ama":"Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. In: ISBM 2018 Academic Conference, Cambridge, MA. ; 2018.","apa":"Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales. ISBM 2018 Academic Conference, Cambridge, MA. ISBM 2018 Academic Conference, Cambridge, MA.","mla":"Salonen, A., et al. “Engaging a Product-Oriented Salesforce in Solution Sales.” ISBM 2018 Academic Conference, Cambridge, MA, 2018.","bibtex":"@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={Engaging a product-oriented salesforce in solution sales}, booktitle={ISBM 2018 Academic Conference, Cambridge, MA}, author={Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}, year={2018} }","short":"A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: ISBM 2018 Academic Conference, Cambridge, MA, 2018.","ieee":"A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales,” presented at the ISBM 2018 Academic Conference, Cambridge, MA, 2018."},"conference":{"location":"Cambridge, MA","name":"ISBM 2018 Academic Conference"},"date_updated":"2023-08-25T10:10:35Z","_id":"46676","department":[{"_id":"785"}],"publication":"ISBM 2018 Academic Conference, Cambridge, MA","author":[{"last_name":"Salonen","full_name":"Salonen, A.","first_name":"A."},{"last_name":"Terho","full_name":"Terho, H.","first_name":"H."},{"last_name":"Böhm","id":"3043","first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva"},{"full_name":"Rajala, R.","first_name":"R.","last_name":"Rajala"},{"last_name":"Virtanen","first_name":"A.","full_name":"Virtanen, A."}],"date_created":"2023-08-25T08:50:00Z","status":"public","publication_status":"published","user_id":"49063","title":"Engaging a product-oriented salesforce in solution sales"},{"page":"1133-1147","citation":{"bibtex":"@article{Garnefeld_Böhm_Klimke_Oestreich_2018, title={I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}, volume={46}, DOI={10.1007/s11747-018-0600-y}, number={6}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}, year={2018}, pages={1133–1147} }","mla":"Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science, vol. 46, no. 6, Springer Science and Business Media LLC, 2018, pp. 1133–47, doi:10.1007/s11747-018-0600-y.","ama":"Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y","apa":"Garnefeld, I., Böhm, E., Klimke, L., & Oestreich, A. (2018). I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science, 46(6), 1133–1147. https://doi.org/10.1007/s11747-018-0600-y","chicago":"Garnefeld, Ina, Eva Böhm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science 46, no. 6 (2018): 1133–47. https://doi.org/10.1007/s11747-018-0600-y.","ieee":"I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi: 10.1007/s11747-018-0600-y.","short":"I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133–1147."},"year":"2018","type":"journal_article","_id":"41340","intvolume":" 46","issue":"6","keyword":["Marketing","Economics and Econometrics","Business and International Management"],"publication":"Journal of the Academy of Marketing Science","publisher":"Springer Science and Business Media LLC","author":[{"last_name":"Garnefeld","first_name":"Ina","full_name":"Garnefeld, Ina"},{"first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","last_name":"Böhm","id":"3043"},{"last_name":"Klimke","full_name":"Klimke, Lena","first_name":"Lena"},{"first_name":"Andrea","full_name":"Oestreich, Andrea","last_name":"Oestreich"}],"date_created":"2023-02-01T08:30:59Z","status":"public","volume":46,"user_id":"49063","language":[{"iso":"eng"}],"date_updated":"2023-09-01T10:17:15Z","doi":"10.1007/s11747-018-0600-y","department":[{"_id":"785"}],"publication_status":"published","publication_identifier":{"issn":["0092-0703","1552-7824"]},"title":"I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions"},{"title":" Personalwirtschaft","user_id":"54657","related_material":{"link":[{"relation":"confirmation","url":"http://www.brownsbfs.co.uk/Product/Maier-Gunter/Handbuch-Gestaltung-digitaler-und-vernetzter-Arbeitswelten/9783662528983"}]},"editor":[{"full_name":"Engels, Gregor","first_name":"Gregor","last_name":"Engels"},{"first_name":"Gunter","full_name":"Maier, Gunter","last_name":"Maier"},{"last_name":"Steffen","first_name":"Eckhard","full_name":"Steffen, Eckhard"}],"publication_identifier":{"isbn":["3662528983"]},"publication_status":"published","status":"public","date_created":"2018-10-26T10:10:47Z","author":[{"first_name":"Simon","full_name":"Eisele, Simon","last_name":"Eisele","id":"11574"},{"last_name":"Schneider","id":"471","first_name":"Martin","full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716"}],"department":[{"_id":"178"},{"_id":"185"}],"publication":"Handbuch Gestaltung digitaler und vernetzter Arbeitswelten","_id":"4946","date_updated":"2023-11-22T20:07:21Z","type":"book_chapter","citation":{"mla":"Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels et al., 2018, pp. 1–20.","bibtex":"@inbook{Eisele_Schneider_2018, title={ Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, author={Eisele, Simon and Schneider, Martin}, editor={Engels, Gregor and Maier, Gunter and Steffen, Eckhard}, year={2018}, pages={1–20} }","chicago":"Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels, Gunter Maier, and Eckhard Steffen, 1–20, 2018.","ama":"Eisele S, Schneider M. Personalwirtschaft. In: Engels G, Maier G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. ; 2018:1-20.","apa":"Eisele, S., & Schneider, M. (2018). Personalwirtschaft. In G. Engels, G. Maier, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 1–20).","ieee":"S. Eisele and M. Schneider, “ Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. Engels, G. Maier, and E. Steffen, Eds. 2018, pp. 1–20.","short":"S. Eisele, M. Schneider, in: G. Engels, G. Maier, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, 2018, pp. 1–20."},"year":"2018","page":"1-20","language":[{"iso":"ger"}]},{"title":"Digitalization of Production, Human Capital, and Organizational Capital","user_id":"54657","editor":[{"last_name":"Harteis","full_name":"Harteis, Christian","first_name":"Christian"}],"publication_status":"published","status":"public","date_created":"2018-10-26T09:35:03Z","author":[{"id":"471","last_name":"Schneider","full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716","first_name":"Martin"}],"publication":"The Impact of Digitalization in the Workplace","department":[{"_id":"178"},{"_id":"185"}],"doi":"https://doi.org/10.1007/978-3-319-63257-5_4","date_updated":"2023-11-22T20:22:28Z","_id":"4928","year":"2018","type":"book_chapter","citation":{"short":"M. Schneider, in: C. Harteis (Ed.), The Impact of Digitalization in the Workplace, 2018, pp. 39--52.","ieee":"M. Schneider, “Digitalization of Production, Human Capital, and Organizational Capital,” in The Impact of Digitalization in the Workplace, C. Harteis, Ed. 2018, pp. 39--52.","chicago":"Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” In The Impact of Digitalization in the Workplace, edited by Christian Harteis, 39--52, 2018. https://doi.org/10.1007/978-3-319-63257-5_4.","apa":"Schneider, M. (2018). Digitalization of Production, Human Capital, and Organizational Capital. In C. Harteis (Ed.), The Impact of Digitalization in the Workplace (pp. 39--52). https://doi.org/10.1007/978-3-319-63257-5_4","ama":"Schneider M. Digitalization of Production, Human Capital, and Organizational Capital. In: Harteis C, ed. The Impact of Digitalization in the Workplace. ; 2018:39--52. doi:https://doi.org/10.1007/978-3-319-63257-5_4","mla":"Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” The Impact of Digitalization in the Workplace, edited by Christian Harteis, 2018, pp. 39--52, doi:https://doi.org/10.1007/978-3-319-63257-5_4.","bibtex":"@inbook{Schneider_2018, title={Digitalization of Production, Human Capital, and Organizational Capital}, DOI={https://doi.org/10.1007/978-3-319-63257-5_4}, booktitle={The Impact of Digitalization in the Workplace}, author={Schneider, Martin}, editor={Harteis, Christian}, year={2018}, pages={39--52} }"},"page":"39--52","language":[{"iso":"eng"}]},{"status":"public","date_created":"2023-06-22T16:44:21Z","volume":2,"publication_status":"published","author":[{"last_name":"Steinhoff","id":"4336","first_name":"Lena","full_name":"Steinhoff, Lena"},{"last_name":"Witte","full_name":"Witte, C.","first_name":"C."},{"full_name":"Eggert, A.","first_name":"A.","last_name":"Eggert"}],"publication":"Journal of Service Management Research","department":[{"_id":"733"}],"user_id":"68445","title":"Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement","language":[{"iso":"eng"}],"citation":{"mla":"Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research, vol. 2, no. 2, 2018, pp. 22–35, doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22.","bibtex":"@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}, volume={2}, DOI={http://dx.doi.org/10.15358/2511-8676-2018-2-22}, number={2}, journal={Journal of Service Management Research}, author={Steinhoff, Lena and Witte, C. and Eggert, A.}, year={2018}, pages={22–35} }","chicago":"Steinhoff, Lena, C. Witte, and A. Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research 2, no. 2 (2018): 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22.","apa":"Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research, 2(2), 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22","ama":"Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research. 2018;2(2):22-35. doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22","ieee":"L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” Journal of Service Management Research, vol. 2, no. 2, pp. 22–35, 2018, doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22.","short":"L. Steinhoff, C. Witte, A. Eggert, Journal of Service Management Research 2 (2018) 22–35."},"type":"journal_article","year":"2018","page":"22-35","issue":"2","doi":"http://dx.doi.org/10.15358/2511-8676-2018-2-22","_id":"45731","intvolume":" 2","date_updated":"2024-01-15T16:09:29Z"},{"status":"public","date_created":"2023-06-22T17:01:07Z","publication_status":"published","author":[{"full_name":"Steinhoff, Lena","first_name":"Lena","id":"4336","last_name":"Steinhoff"},{"last_name":"Zondag","full_name":"Zondag, M.","first_name":"M."}],"publication":"2018 Winter AMA Conference Proceedings, New Orleans","department":[{"_id":"733"}],"user_id":"68445","title":"Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey","language":[{"iso":"eng"}],"year":"2018","citation":{"short":"L. Steinhoff, M. Zondag, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.","ieee":"L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018.","chicago":"Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018.","ama":"Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.","apa":"Steinhoff, L., & Zondag, M. (2018). Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans.","mla":"Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” 2018 Winter AMA Conference Proceedings, New Orleans, 2018.","bibtex":"@inproceedings{Steinhoff_Zondag_2018, title={Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Steinhoff, Lena and Zondag, M.}, year={2018} }"},"type":"conference","date_updated":"2024-01-15T16:33:20Z","_id":"45745","conference":{"name":"2018 Winter AMA Conference Proceedings","location":"New Orleans"}},{"department":[{"_id":"733"}],"publication":"2018 Winter AMA Conference Proceedings, New Orleans","author":[{"last_name":"Eggert","first_name":"A.","full_name":"Eggert, A."},{"id":"4336","last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"},{"last_name":"Witte","full_name":"Witte, C.","first_name":"C."}],"publication_status":"published","date_created":"2023-06-22T17:00:18Z","status":"public","title":"Are Gift Purchases an Effective Driver of Customer Loyalty?","user_id":"68445","year":"2018","type":"conference","citation":{"mla":"Eggert, A., et al. “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings, New Orleans, 2018.","bibtex":"@inproceedings{Eggert_Steinhoff_Witte_2018, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2018} }","chicago":"Eggert, A., Lena Steinhoff, and C. Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018.","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective Driver of Customer Loyalty? 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans.","ama":"Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018.","short":"A. Eggert, L. Steinhoff, C. Witte, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018."},"language":[{"iso":"eng"}],"conference":{"location":"New Orleans","name":"2018 Winter AMA Conference Proceedings"},"_id":"45744","date_updated":"2024-01-15T16:32:25Z"},{"user_id":"49220","title":"Wer hat hier das Sagen?","publication":"Personalmagazin","department":[{"_id":"178"}],"author":[{"last_name":"Krebs","id":"49220","first_name":"Benjamin","full_name":"Krebs, Benjamin"},{"last_name":"Wehner","first_name":"Marius","full_name":"Wehner, Marius"},{"first_name":"Rüdiger","full_name":"Kabst, Rüdiger","last_name":"Kabst","id":"42362"}],"date_created":"2021-09-14T11:24:41Z","status":"public","volume":2,"_id":"24378","intvolume":" 2","date_updated":"2022-01-06T06:56:19Z","language":[{"iso":"eng"}],"page":"20-23","year":"2017","citation":{"bibtex":"@article{Krebs_Wehner_Kabst_2017, title={Wer hat hier das Sagen?}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={20–23} }","mla":"Krebs, Benjamin, et al. “Wer Hat Hier Das Sagen?” Personalmagazin, vol. 2, 2017, pp. 20–23.","chicago":"Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Wer Hat Hier Das Sagen?” Personalmagazin 2 (2017): 20–23.","ama":"Krebs B, Wehner M, Kabst R. Wer hat hier das Sagen? Personalmagazin. 2017;2:20-23.","apa":"Krebs, B., Wehner, M., & Kabst, R. (2017). Wer hat hier das Sagen? Personalmagazin, 2, 20–23.","ieee":"B. Krebs, M. Wehner, and R. Kabst, “Wer hat hier das Sagen?,” Personalmagazin, vol. 2, pp. 20–23, 2017.","short":"B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 20–23."},"type":"journal_article"},{"language":[{"iso":"eng"}],"page":"24-25","year":"2017","citation":{"short":"B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25.","ieee":"B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin, vol. 2, pp. 24–25, 2017.","chicago":"Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin 2 (2017): 24–25.","apa":"Krebs, B., Wehner, M., & Kabst, R. (2017). Nordeuropa hat´s nicht nötig. Personalmagazin, 2, 24–25.","ama":"Krebs B, Wehner M, Kabst R. Nordeuropa hat´s nicht nötig. Personalmagazin. 2017;2:24-25.","mla":"Krebs, Benjamin, et al. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin, vol. 2, 2017, pp. 24–25.","bibtex":"@article{Krebs_Wehner_Kabst_2017, title={Nordeuropa hat´s nicht nötig}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={24–25} }"},"type":"journal_article","intvolume":" 2","_id":"24379","date_updated":"2022-01-06T06:56:19Z","department":[{"_id":"178"}],"publication":"Personalmagazin","author":[{"id":"49220","last_name":"Krebs","full_name":"Krebs, Benjamin","first_name":"Benjamin"},{"full_name":"Wehner, Marius","first_name":"Marius","last_name":"Wehner"},{"first_name":"Rüdiger","full_name":"Kabst, Rüdiger","last_name":"Kabst"}],"date_created":"2021-09-14T11:25:37Z","status":"public","volume":2,"user_id":"49220","title":"Nordeuropa hat´s nicht nötig"},{"_id":"24380","intvolume":" 5","date_updated":"2022-01-06T06:56:19Z","language":[{"iso":"eng"}],"page":"28-33","type":"journal_article","year":"2017","citation":{"ieee":"H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,” Personalführung, vol. 5, pp. 28–33, 2017.","short":"H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33.","mla":"Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung, vol. 5, 2017, pp. 28–33.","bibtex":"@article{Rauterberg_Krebs_2017, title={Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.}, volume={5}, journal={Personalführung}, author={Rauterberg, Hannah and Krebs, Benjamin}, year={2017}, pages={28–33} }","apa":"Rauterberg, H., & Krebs, B. (2017). Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung, 5, 28–33.","ama":"Rauterberg H, Krebs B. Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung. 2017;5:28-33.","chicago":"Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung 5 (2017): 28–33."},"user_id":"49220","title":"Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.","publication":"Personalführung","department":[{"_id":"178"}],"author":[{"first_name":"Hannah","full_name":"Rauterberg, Hannah","last_name":"Rauterberg"},{"last_name":"Krebs","id":"49220","first_name":"Benjamin","full_name":"Krebs, Benjamin"}],"date_created":"2021-09-14T11:26:50Z","status":"public","volume":5},{"page":"1237-1240","citation":{"mla":"Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters, vol. 24, no. 17, Taylor & Francis, 2017, pp. 1237–40, doi:10.1080/13504851.2016.1270399.","bibtex":"@article{Frick_Kaimann_2017, title={The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}, volume={24}, DOI={10.1080/13504851.2016.1270399}, number={17}, journal={Applied Economics Letters}, publisher={Taylor & Francis}, author={Frick, Bernd and Kaimann, Daniel}, year={2017}, pages={1237–1240} }","chicago":"Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters 24, no. 17 (2017): 1237–40. https://doi.org/10.1080/13504851.2016.1270399.","ama":"Frick B, Kaimann D. The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters. 2017;24(17):1237-1240. doi:10.1080/13504851.2016.1270399","apa":"Frick, B., & Kaimann, D. (2017). The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters, 24(17), 1237–1240. https://doi.org/10.1080/13504851.2016.1270399","ieee":"B. Frick and D. Kaimann, “The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets,” Applied Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017.","short":"B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240."},"type":"journal_article","year":"2017","_id":"3307","intvolume":" 24","issue":"17","publication":"Applied Economics Letters","file_date_updated":"2018-11-02T15:37:41Z","author":[{"first_name":"Bernd","full_name":"Frick, Bernd","last_name":"Frick"},{"id":"18949","last_name":"Kaimann","full_name":"Kaimann, Daniel","first_name":"Daniel"}],"publisher":"Taylor & Francis","file":[{"file_id":"5308","creator":"ups","file_size":700352,"relation":"main_file","success":1,"date_updated":"2018-11-02T15:37:41Z","content_type":"application/pdf","file_name":"FrickKaimann.pdf","date_created":"2018-11-02T15:37:41Z","access_level":"closed"}],"volume":24,"date_created":"2018-06-22T11:25:35Z","status":"public","has_accepted_license":"1","ddc":["000"],"user_id":"477","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:59:10Z","doi":"10.1080/13504851.2016.1270399","department":[{"_id":"183"}],"project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"title":"The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets"},{"language":[{"iso":"eng"}],"year":"2017","type":"conference","citation":{"short":"J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.","ieee":"J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.","apa":"Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA.","ama":"Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.","chicago":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.","bibtex":"@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }","mla":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers in Service Conference, 2017."},"date_updated":"2022-01-06T06:59:22Z","_id":"3537","conference":{"name":"Frontiers in Service Conference","location":"New York City, USA"},"author":[{"full_name":"Rötzmeier-Keuper, Julia","first_name":"Julia","id":"24869","last_name":"Rötzmeier-Keuper"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","id":"36392","last_name":"Wünderlich"}],"publication":"Proceedings of the 2017 Frontiers in Service Conference","department":[{"_id":"181"}],"status":"public","date_created":"2018-07-11T07:38:23Z","user_id":"37741","title":"How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study."},{"department":[{"_id":"77"},{"_id":"355"},{"_id":"179"}],"project":[{"_id":"1","name":"SFB 901"},{"_id":"10","name":"SFB 901 - Subprojekt B2"},{"name":"SFB 901 - Subproject B3","_id":"11"},{"name":"SFB 901 - Subproject B4","_id":"12"},{"name":"SFB 901 - Subproject A4","_id":"8"},{"name":"SFB 901 - Project Area A","_id":"2"},{"_id":"3","name":"SFB 901 - Project Area B"}],"editor":[{"full_name":"Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz","first_name":"Thomas Prinz","last_name":"Marcelo De Barros, Janusz Klink,Tadeus Uhl"}],"title":"Certification Matters for Service Markets","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:51:02Z","file":[{"relation":"main_file","success":1,"content_type":"application/pdf","date_updated":"2018-03-21T13:04:12Z","creator":"florida","file_id":"1564","file_size":133531,"access_level":"closed","file_name":"115-JakobsKraemerVanStraatenLettmann2017.pdf","date_created":"2018-03-21T13:04:12Z"}],"author":[{"last_name":"Jakobs","full_name":"Jakobs, Marie-Christine","first_name":"Marie-Christine"},{"last_name":"Krämer","full_name":"Krämer, Julia","first_name":"Julia"},{"last_name":"van Straaten","id":"10311","first_name":"Dirk","full_name":"van Straaten, Dirk"},{"orcid":"0000-0001-5859-2457","full_name":"Lettmann, Theodor","first_name":"Theodor","id":"315","last_name":"Lettmann"}],"publication":"The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)","file_date_updated":"2018-03-21T13:04:12Z","status":"public","has_accepted_license":"1","date_created":"2017-10-17T12:41:14Z","abstract":[{"lang":"eng","text":"Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective."}],"user_id":"477","ddc":["040"],"citation":{"mla":"Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12.","bibtex":"@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }","chicago":"Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.","apa":"Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12).","ama":"Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.","ieee":"M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.","short":"M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12."},"year":"2017","type":"conference","page":"7-12","_id":"115"},{"type":"book_chapter","year":"2017","citation":{"mla":"Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015.","bibtex":"@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }","chicago":"Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92. Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.","apa":"Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. https://doi.org/10.1515/9783110517163-015","ama":"Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015","ieee":"K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.","short":"K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392."},"page":"367-392","_id":"21130","status":"public","date_created":"2021-02-03T07:47:04Z","publisher":"De Gruyter","author":[{"first_name":"Kirsten","full_name":"Thommes, Kirsten","last_name":"Thommes","id":"72497"}],"publication":"Controlling für kleine und mittlere Unternehmen","user_id":"49071","language":[{"iso":"eng"}],"doi":"10.1515/9783110517163-015","date_updated":"2022-01-06T06:54:46Z","editor":[{"last_name":"Müller","full_name":"Müller, David","first_name":"David"}],"publication_status":"published","publication_identifier":{"isbn":["9783110517163"]},"edition":"2","department":[{"_id":"178"}],"title":"Managementpraktiken in KMU","place":"Berlin, Boston"},{"type":"conference","year":"2017","citation":{"bibtex":"@inproceedings{Krebs_2017, title={Talent management and workforce performance: The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017} }","mla":"Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. . 2017.","chicago":"Krebs, Benjamin Philipp. “Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. ,” 2017.","apa":"Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect. . Academy of Management Annual Meeting , Atlanta, USA.","ama":"Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect. . In: ; 2017.","ieee":"B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.","short":"B.P. Krebs, in: 2017."},"language":[{"iso":"eng"}],"_id":"20493","date_updated":"2022-01-06T06:54:27Z","conference":{"end_date":"2017-08-08","start_date":"2017-08-04","name":"Academy of Management Annual Meeting ","location":"Atlanta, USA"},"author":[{"last_name":"Krebs","first_name":"Benjamin Philipp","full_name":"Krebs, Benjamin Philipp"}],"department":[{"_id":"178"}],"status":"public","date_created":"2020-11-24T12:03:17Z","title":"Talent management and workforce performance: The too-much-potential-talent-effect. ","user_id":"63338"},{"year":"2017","citation":{"mla":"Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.","bibtex":"@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose, Anica}, year={2017} }","chicago":"Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.","apa":"Rose, A. (2017). The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn.","ama":"Rose A. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn; 2017.","ieee":"A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.","short":"A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017."},"type":"dissertation","language":[{"iso":"eng"}],"supervisor":[{"first_name":"Bernd","full_name":"Frick, Bernd","last_name":"Frick"}],"date_updated":"2022-01-06T07:01:18Z","_id":"4674","author":[{"first_name":"Anica","full_name":"Rose, Anica","last_name":"Rose"}],"publisher":"Universität Paderborn","department":[{"_id":"183"}],"file_date_updated":"2018-10-12T06:28:46Z","file":[{"file_id":"4675","creator":"florida","file_size":1907117,"relation":"main_file","date_updated":"2018-10-12T06:28:46Z","content_type":"application/pdf","file_name":"Dissertation_Anica Rose.pdf","date_created":"2018-10-12T06:28:46Z","access_level":"closed"}],"status":"public","has_accepted_license":"1","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"date_created":"2018-10-12T06:31:07Z","ddc":["040"],"title":"The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field","user_id":"477"},{"page":"42--55","type":"journal_article","citation":{"ieee":"H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017.","short":"H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55.","mla":"Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, pp. 42--55.","bibtex":"@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }","chicago":"Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, 42--55.","apa":"Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.","ama":"Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017:42--55."},"year":"2017","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:26Z","_id":"4836","department":[{"_id":"180"}],"publication":"Industrial Marketing Management","author":[{"full_name":"Terho, Harri","first_name":"Harri","last_name":"Terho"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"last_name":"Ulaga","full_name":"Ulaga, Wolfgang","first_name":"Wolfgang"},{"full_name":"Haas, Alexander","first_name":"Alexander","last_name":"Haas"},{"last_name":"Boehm","first_name":"Eva","full_name":"Boehm, Eva"}],"date_created":"2018-10-25T08:13:01Z","status":"public","title":"Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action","user_id":"57352"},{"page":"467--489","citation":{"short":"A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489.","ieee":"A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” Journal of the Academy of Marketing Science, no. 4, pp. 467--489, 2017.","ama":"Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science. 2017;(4):467--489.","apa":"Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.","chicago":"Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4 (2017): 467--489.","bibtex":"@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }","mla":"Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4, 2017, pp. 467--489."},"type":"journal_article","year":"2017","issue":"4","_id":"4837","date_updated":"2022-01-06T07:01:26Z","date_created":"2018-10-25T08:14:30Z","status":"public","publication":"Journal of the Academy of Marketing Science","department":[{"_id":"180"}],"author":[{"full_name":"Payne, Adrian","first_name":"Adrian","last_name":"Payne"},{"first_name":"Pennie","full_name":"Frow, Pennie","last_name":"Frow"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"}],"user_id":"57352","title":"The customer value proposition: evolution, development, and application in marketing"},{"author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"},{"last_name":"Cramer","first_name":"Christina","full_name":"Cramer, Christina"}],"department":[{"_id":"180"}],"publication":"Journal of Service Management","status":"public","date_created":"2018-10-25T08:15:42Z","title":"Business service outsourcing in manufacturing firms: an event study","user_id":"57352","citation":{"ieee":"A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.","short":"A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.","bibtex":"@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }","mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.","ama":"Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;(3):476--498.","apa":"Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.","chicago":"Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498."},"year":"2017","type":"journal_article","page":"476--498","language":[{"iso":"eng"}],"_id":"4838","date_updated":"2022-01-06T07:01:26Z","issue":"3"},{"status":"public","date_created":"2018-10-25T08:18:08Z","author":[{"last_name":"Boehm","first_name":"Eva","full_name":"Boehm, Eva"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"full_name":"Thiesbrummel, Christoph","first_name":"Christoph","last_name":"Thiesbrummel"}],"publication":"Industrial Marketing Management","department":[{"_id":"180"}],"user_id":"57352","title":"Service transition: A viable option for manufacturing companies with deteriorating financial performance?","year":"2017","citation":{"short":"E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.","ieee":"E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.","chicago":"Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.","apa":"Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.","ama":"Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.","bibtex":"@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }","mla":"Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111."},"type":"journal_article","page":"101--111","_id":"4840","date_updated":"2022-01-06T07:01:27Z"},{"year":"2017","type":"book_editor","citation":{"short":"S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.","ieee":"S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.","ama":"Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2","apa":"Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.","mla":"Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2.","bibtex":"@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }"},"date_updated":"2022-01-06T07:01:29Z","_id":"4908","doi":"10.1007/978-3-658-10920-2","department":[{"_id":"178"},{"_id":"180"}],"publisher":"Springer Fachmedien Wiesbaden","publication_status":"published","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"editor":[{"last_name":"Helm","first_name":"Sabrina","full_name":"Helm, Sabrina"},{"full_name":"Günter, Bernd","first_name":"Bernd","last_name":"Günter"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"}],"date_created":"2018-10-26T08:35:05Z","status":"public","place":"Wiesbaden","title":"Kundenwert","user_id":"57352"},{"title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","user_id":"37741","abstract":[{"lang":"eng","text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract."}],"article_type":"original","publication_status":"published","date_created":"2018-10-26T09:41:17Z","status":"public","publication":"Journal of Business Research","department":[{"_id":"178"}],"publisher":"Elsevier","author":[{"full_name":"Wangenheim, Florian v","first_name":"Florian v","last_name":"Wangenheim"},{"full_name":"Wünderlich, Nancy V","first_name":"Nancy V","last_name":"Wünderlich"},{"first_name":"Jan H","full_name":"Schumann, Jan H","last_name":"Schumann"}],"issue":"79","date_updated":"2022-01-06T07:01:29Z","_id":"4933","page":"181--188","citation":{"short":"F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","ieee":"F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.","chicago":"Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.","apa":"Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.","ama":"Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188.","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }"},"type":"journal_article","year":"2017","language":[{"iso":"eng"}]},{"date_updated":"2022-01-06T07:01:30Z","_id":"4941","doi":"10.1007/978-3-658-10920-2_2","type":"book_chapter","year":"2017","citation":{"bibtex":"@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }","mla":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:10.1007/978-3-658-10920-2_2.","ama":"Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:10.1007/978-3-658-10920-2_2","apa":"Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2","chicago":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.","ieee":"A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.","short":"A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51."},"page":"37-51","place":"Wiesbaden","title":"Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration","user_id":"57352","author":[{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"}],"publisher":"Springer Fachmedien Wiesbaden","department":[{"_id":"178"},{"_id":"180"}],"publication":"Kundenwert","publication_status":"published","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"status":"public","date_created":"2018-10-26T09:57:19Z"},{"place":"Wiesbaden","title":"Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen","user_id":"57352","publication":"Kundenwert","department":[{"_id":"178"},{"_id":"180"}],"author":[{"first_name":"Sabrina","full_name":"Helm, Sabrina","last_name":"Helm"},{"last_name":"Günter","full_name":"Günter, Bernd","first_name":"Bernd"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"}],"publisher":"Springer Fachmedien Wiesbaden","publication_status":"published","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"date_created":"2018-10-26T09:58:46Z","status":"public","date_updated":"2022-01-06T07:01:30Z","_id":"4942","doi":"10.1007/978-3-658-10920-2_1","page":"3-34","citation":{"chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.","apa":"Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1","ama":"Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1","mla":"Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:10.1007/978-3-658-10920-2_1.","bibtex":"@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }","short":"S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.","ieee":"S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34."},"year":"2017","type":"book_chapter"},{"issue":"79","_id":"4947","date_updated":"2022-01-06T07:01:30Z","page":"181--188","type":"journal_article","citation":{"ieee":"F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.","short":"F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }","ama":"Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188.","apa":"Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.","chicago":"Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188."},"year":"2017","language":[{"iso":"eng"}],"title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","user_id":"37741","abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}],"article_type":"original","publication_status":"published","date_created":"2018-10-26T10:11:34Z","status":"public","keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"publication":"Journal of Business Research","department":[{"_id":"178"},{"_id":"181"}],"publisher":"Elsevier","author":[{"last_name":"Wangenheim","first_name":"Florian v","full_name":"Wangenheim, Florian v"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"last_name":"Schumann","full_name":"Schumann, Jan H","first_name":"Jan H"}]},{"language":[{"iso":"eng"}],"year":"2017","type":"journal_article","citation":{"ieee":"B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.","mla":"Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 238--246.","bibtex":"@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }","ama":"Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246."},"page":"238--246","date_updated":"2022-01-06T07:01:30Z","_id":"4949","issue":"79","author":[{"last_name":"Larivière","full_name":"Larivière, Bart","first_name":"Bart"},{"last_name":"Bowen","full_name":"Bowen, David","first_name":"David"},{"first_name":"Tor W","full_name":"Andreassen, Tor W","last_name":"Andreassen"},{"first_name":"Werner","full_name":"Kunz, Werner","last_name":"Kunz"},{"first_name":"Nancy J","full_name":"Sirianni, Nancy J","last_name":"Sirianni"},{"full_name":"Voss, Chris","first_name":"Chris","last_name":"Voss"},{"id":"36392","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","first_name":"Nancy"},{"last_name":"De Keyser","first_name":"Arne","full_name":"De Keyser, Arne"}],"publisher":"Elsevier","department":[{"_id":"178"},{"_id":"181"}],"keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"publication":"Journal of Business Research","status":"public","date_created":"2018-10-26T10:15:22Z","publication_status":"published","article_type":"original","abstract":[{"text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic.","lang":"eng"}],"user_id":"37741","title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers"},{"publication_status":"published","status":"public","date_created":"2018-10-26T10:32:20Z","author":[{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"},{"last_name":"Paluch","full_name":"Paluch, Stefanie ","first_name":"Stefanie "}],"publication":"Proceedings of the 38th International Conference on Information Systems (ICIS 2017)","department":[{"_id":"178"},{"_id":"181"}],"title":"A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents","user_id":"37741","citation":{"ama":"Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In: Proceedings of the 38th International Conference on Information Systems (ICIS 2017). ; 2017.","apa":"Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International Conference on Information Systems (ICIS 2017). Seoul, Korea.","chicago":"Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.","bibtex":"@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }","mla":"Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.","short":"N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.","ieee":"N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017."},"type":"conference","year":"2017","language":[{"iso":"eng"}],"_id":"4955","date_updated":"2022-01-06T07:01:30Z","conference":{"name":"38th International Conference on Information Systems (ICIS 2017)","location":"Seoul, Korea"}},{"language":[{"iso":"eng"}],"citation":{"chicago":"Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.","apa":"Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA.","ama":"Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.","bibtex":"@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }","mla":"Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in Service Conference, 2017.","short":"I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.","ieee":"I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017."},"year":"2017","type":"conference","_id":"4956","date_updated":"2022-01-06T07:01:30Z","conference":{"location":"New York City, USA","name":"2017 Frontiers in Service Conference"},"status":"public","date_created":"2018-10-26T10:35:18Z","publication_status":"published","author":[{"last_name":"Teßmer","full_name":"Teßmer, Isabel","first_name":"Isabel"},{"last_name":"Olsson","first_name":"Marcus","full_name":"Olsson, Marcus"},{"last_name":"Gustafsson","first_name":"Anders","full_name":"Gustafsson, Anders"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","id":"36392","last_name":"Wünderlich"}],"department":[{"_id":"178"},{"_id":"181"}],"publication":"Proceedings of the 2017 Frontiers in Service Conference","user_id":"37741","title":"How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances"},{"page":"377--398","year":"2017","citation":{"ama":"Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review. 2017;(4):377--398.","apa":"Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review, (4), 377--398.","chicago":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.","mla":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4, 2017, pp. 377--398.","bibtex":"@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }","short":"C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.","ieee":"C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017."},"type":"journal_article","issue":"4","date_updated":"2022-01-06T07:01:31Z","_id":"4966","date_created":"2018-10-29T07:58:38Z","status":"public","publication":"Schmalenbach Business Review","department":[{"_id":"178"},{"_id":"184"}],"author":[{"full_name":"Grund, Christian","first_name":"Christian","last_name":"Grund"},{"last_name":"Thommes","id":"72497","first_name":"Kirsten","full_name":"Thommes, Kirsten"}],"title":"The Role of Contract Types for Employees’ Public Service Motivation","user_id":"69384"},{"user_id":"69384","title":"Age diversity and its effects on team performance","date_created":"2018-10-29T10:47:29Z","status":"public","publication":"Academy of Management Proceedings","department":[{"_id":"178"},{"_id":"184"}],"author":[{"full_name":"Klabuhn, Janny","first_name":"Janny","last_name":"Klabuhn"},{"full_name":"Thommes, Kirsten","first_name":"Kirsten","id":"72497","last_name":"Thommes"}],"issue":"1","_id":"4987","date_updated":"2022-01-06T07:01:33Z","page":"15119","citation":{"ieee":"J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in Academy of Management Proceedings, 2017, no. 1, p. 15119.","short":"J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.","bibtex":"@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }","mla":"Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” Academy of Management Proceedings, no. 1, 2017, p. 15119.","apa":"Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team performance. In Academy of Management Proceedings (p. 15119).","ama":"Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: Academy of Management Proceedings. ; 2017:15119.","chicago":"Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In Academy of Management Proceedings, 15119, 2017."},"year":"2017","type":"conference"},{"title":"Retourenmanagement zur Steigerung des Kundenwerts","user_id":"57352","author":[{"full_name":"Garnefeld, Ina","first_name":"Ina","last_name":"Garnefeld"},{"last_name":"Boehm","first_name":"Eva","full_name":"Boehm, Eva"},{"last_name":"Feider","first_name":"Lena","full_name":"Feider, Lena"}],"department":[{"_id":"178"},{"_id":"180"}],"publication":"Kundenwert","status":"public","date_created":"2018-10-30T09:14:02Z","date_updated":"2022-01-06T07:01:34Z","_id":"5005","citation":{"bibtex":"@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }","mla":"Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.” Kundenwert, 2017, pp. 599--624.","chicago":"Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung Des Kundenwerts.” In Kundenwert, 599--624, 2017.","apa":"Garnefeld, I., Boehm, E., & Feider, L. (2017). Retourenmanagement zur Steigerung des Kundenwerts. In Kundenwert (pp. 599--624).","ama":"Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Kundenwert. ; 2017:599--624.","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert, 2017, pp. 599--624.","short":"I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624."},"year":"2017","type":"book_chapter","page":"599--624","language":[{"iso":"eng"}]},{"user_id":"37741","title":"Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.","department":[{"_id":"181"},{"_id":"178"}],"publication":"Proceedings of QUIS 2017","author":[{"last_name":"Larivière","full_name":"Larivière, Bart","first_name":"Bart"},{"full_name":"Bowen, David","first_name":"David","last_name":"Bowen"},{"last_name":"Andreassen","full_name":"Andreassen, Tor W","first_name":"Tor W"},{"full_name":"Kunz, Werner","first_name":"Werner","last_name":"Kunz"},{"first_name":"Nancy J","full_name":"Sirianni, Nancy J","last_name":"Sirianni"},{"last_name":"Voss","first_name":"Chris","full_name":"Voss, Chris"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"first_name":"Arne","full_name":"De Keyser, Arne","last_name":"De Keyser"}],"date_created":"2018-11-02T17:53:24Z","status":"public","publication_status":"published","conference":{"location":"Porto, Portugal","name":"QUIS 2017"},"_id":"5328","date_updated":"2022-01-06T07:01:49Z","language":[{"iso":"eng"}],"type":"conference","citation":{"short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.","ieee":"B. Larivière et al., “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.,” in Proceedings of QUIS 2017, Porto, Portugal, 2017.","ama":"Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In: Proceedings of QUIS 2017. ; 2017.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In Proceedings of QUIS 2017. Porto, Portugal.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” In Proceedings of QUIS 2017, 2017.","bibtex":"@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }","mla":"Larivière, Bart, et al. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” Proceedings of QUIS 2017, 2017."},"year":"2017"},{"publication_status":"published","status":"public","date_created":"2018-11-02T17:58:41Z","author":[{"full_name":"Becker-Özcamlica, Hürrem","first_name":"Hürrem","last_name":"Becker-Özcamlica"},{"full_name":"Teßmer, Isabel","first_name":"Isabel","last_name":"Teßmer"},{"id":"36392","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","first_name":"Nancy"}],"publication":"Proceedings of the 2017 Winter Marketing Educators' Conference","department":[{"_id":"181"},{"_id":"178"}],"title":"Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.","user_id":"37741","citation":{"chicago":"Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” In Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.","ama":"Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In: Proceedings of the 2017 Winter Marketing Educators’ Conference. ; 2017.","apa":"Becker-Özcamlica, H., Teßmer, I., & Wünderlich, N. (2017). Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In Proceedings of the 2017 Winter Marketing Educators’ Conference. Orlando, USA.","mla":"Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.","bibtex":"@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }","short":"H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.","ieee":"H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.,” in Proceedings of the 2017 Winter Marketing Educators’ Conference, Orlando, USA, 2017."},"year":"2017","type":"conference","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:49Z","_id":"5329","conference":{"location":"Orlando, USA","name":"2017 Winter Marketing Educators' Conference"}},{"year":"2017","type":"conference","citation":{"short":"A. Eggert, L. Steinhoff, C. Witte, (2017).","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017.","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.","ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases.","mla":"Eggert, Andreas, et al. The Loyalty Effect of Gift Purchases. 2017.","bibtex":"@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }"},"language":[{"iso":"eng"}],"series_title":"2017 Winter AMA Proceedings","_id":"5479","date_updated":"2022-01-06T07:01:55Z","status":"public","date_created":"2018-11-12T10:05:58Z","author":[{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"full_name":"Steinhoff, Lena","first_name":"Lena","last_name":"Steinhoff"},{"full_name":"Witte, Carina","first_name":"Carina","last_name":"Witte"}],"department":[{"_id":"19"},{"_id":"180"}],"title":"The Loyalty Effect of Gift Purchases","user_id":"57352"},{"status":"public","date_created":"2018-11-12T10:21:49Z","author":[{"first_name":"I","full_name":"Garnefeld, I","last_name":"Garnefeld"},{"first_name":"E","full_name":"Boehm, E","last_name":"Boehm"},{"full_name":"Feider, L","first_name":"L","last_name":"Feider"}],"department":[{"_id":"19"},{"_id":"180"}],"user_id":"57352","title":"Managing the Necessary Evil: Can Payment Methods Reduce Product Returns","language":[{"iso":"eng"}],"citation":{"bibtex":"@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","mla":"Garnefeld, I., et al. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","apa":"Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.","ama":"Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","chicago":"Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017.","short":"I. Garnefeld, E. Boehm, L. Feider, (2017)."},"year":"2017","type":"conference","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","_id":"5482","date_updated":"2022-01-06T07:01:56Z"},{"author":[{"last_name":"Cramer","full_name":"Cramer, C","first_name":"C"},{"last_name":"Boehm","first_name":"E","full_name":"Boehm, E"},{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"}],"department":[{"_id":"19"},{"_id":"180"}],"status":"public","date_created":"2018-11-12T10:24:01Z","user_id":"57352","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","language":[{"iso":"eng"}],"type":"conference","year":"2017","citation":{"ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","apa":"Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","mla":"Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","short":"C. Cramer, E. Boehm, A. Eggert, (2017).","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017."},"_id":"5483","date_updated":"2022-01-06T07:01:56Z"},{"_id":"1057","date_updated":"2022-01-06T06:50:44Z","language":[{"iso":"eng"}],"type":"report","year":"2017","citation":{"mla":"Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017.","bibtex":"@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }","apa":"Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn.","ama":"Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn; 2017.","chicago":"Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017.","ieee":"O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017.","short":"O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017."},"user_id":"477","title":"Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries","ddc":["330"],"file":[{"file_name":"SSRN-id2959997.pdf","date_created":"2018-11-06T15:27:20Z","access_level":"closed","file_size":260633,"file_id":"5386","creator":"bhoyer","content_type":"application/pdf","date_updated":"2018-11-06T15:27:20Z","relation":"main_file","success":1}],"file_date_updated":"2018-11-06T15:27:20Z","department":[{"_id":"205"},{"_id":"179"}],"author":[{"last_name":"Sürücü","full_name":"Sürücü, Oktay","first_name":"Oktay"},{"last_name":"Mir Djawadi","id":"26032","first_name":"Behnud","full_name":"Mir Djawadi, Behnud","orcid":"0000-0002-6271-5912"},{"last_name":"Brangewitz","first_name":"Sonja","full_name":"Brangewitz, Sonja"}],"publisher":"Universität Paderborn","date_created":"2017-12-15T11:24:00Z","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"7","name":"SFB 901 - Subproject A3"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"has_accepted_license":"1","status":"public"},{"type":"journal_article","citation":{"mla":"Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.","bibtex":"@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={10.3727/216929717X15046207899410}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }","chicago":"Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.","apa":"Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410","ama":"Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism. 2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410","ieee":"B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism, vol. 2, no. 4, pp. 259-271(13), 2017.","short":"B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13)."},"year":"2017","page":"259-271(13)","_id":"1062","intvolume":" 2","issue":"4","publisher":"Cognizant Communication Corporation","author":[{"first_name":"Bernd","full_name":"Frick, Bernd","last_name":"Frick"},{"full_name":"Gergaud, Olivier","first_name":"Olivier","last_name":"Gergaud"},{"first_name":"Petra","full_name":"Winter, Petra","last_name":"Winter"}],"publication":"Gastronomy and Tourism","file_date_updated":"2018-11-21T09:43:33Z","file":[{"content_type":"application/pdf","date_updated":"2018-11-21T09:43:33Z","relation":"main_file","file_size":79285,"file_id":"5771","creator":"bhoyer","access_level":"closed","file_name":"frick_gergaud_matic_gat_2017.pdf","date_created":"2018-11-21T09:43:33Z"}],"volume":2,"status":"public","has_accepted_license":"1","date_created":"2017-12-18T08:17:35Z","ddc":["330"],"user_id":"477","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:50:48Z","doi":"10.3727/216929717X15046207899410","department":[{"_id":"183"}],"project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"title":"The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry"},{"page":"2970-2979","citation":{"short":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","ieee":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","chicago":"John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In Proceedings of the 25th European Conference on Information Systems (ECIS), 2970–79, 2017.","apa":"John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979).","ama":"John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. In: Proceedings of the 25th European Conference on Information Systems (ECIS). ; 2017:2970-2979.","bibtex":"@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }","mla":"John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79."},"year":"2017","type":"conference","main_file_link":[{"open_access":"1","url":"https://aisel.aisnet.org/ecis2017_rip/46"}],"_id":"1095","date_created":"2018-01-05T08:39:41Z","status":"public","has_accepted_license":"1","file":[{"content_type":"application/pdf","date_updated":"2018-10-31T17:02:07Z","relation":"main_file","success":1,"file_size":485333,"creator":"feldi","file_id":"5232","access_level":"closed","date_created":"2018-10-31T17:02:07Z","file_name":"TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf"}],"publication":"Proceedings of the 25th European Conference on Information Systems (ECIS)","file_date_updated":"2018-10-31T17:02:07Z","author":[{"first_name":"Thomas","full_name":"John, Thomas","last_name":"John","id":"3952"},{"last_name":"Feldotto","id":"14052","first_name":"Matthias","full_name":"Feldotto, Matthias","orcid":"0000-0003-1348-6516"},{"id":"22546","last_name":"Hemsen","full_name":"Hemsen, Paul","first_name":"Paul"},{"first_name":"Katrin","full_name":"Klingsieck, Katrin","last_name":"Klingsieck"},{"full_name":"Kundisch, Dennis","first_name":"Dennis","id":"21117","last_name":"Kundisch"},{"full_name":"Langendorf, Mike","first_name":"Mike","last_name":"Langendorf"}],"user_id":"14052","ddc":["000"],"abstract":[{"text":"Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. ","lang":"eng"}],"language":[{"iso":"eng"}],"oa":"1","date_updated":"2022-01-06T06:50:53Z","department":[{"_id":"63"},{"_id":"541"},{"_id":"178"},{"_id":"185"}],"title":"Towards a Lean Approach for Gamifying Education"},{"title":"Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)","user_id":"49063","publication":"2017 AMA Winter Academic Conference, Orlando, FL","department":[{"_id":"785"}],"author":[{"last_name":"Garnefeld","first_name":"I.","full_name":"Garnefeld, I."},{"first_name":"Eva","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","last_name":"Böhm","id":"3043"},{"last_name":"Feider","first_name":"L.","full_name":"Feider, L."}],"publication_status":"published","date_created":"2023-08-25T08:53:58Z","status":"public","conference":{"name":"2017 AMA Winter Academic Conference","location":"Orlando, FL"},"date_updated":"2023-08-25T10:06:35Z","_id":"46679","year":"2017","type":"conference","citation":{"ieee":"I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","short":"I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","bibtex":"@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, year={2017} }","mla":"Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","apa":"Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.","ama":"Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017."},"language":[{"iso":"eng"}]},{"conference":{"name":"2017 AMA Winter Academic Conference","location":"Orlando, FL"},"date_updated":"2023-08-25T10:06:14Z","_id":"46680","language":[{"iso":"eng"}],"year":"2017","type":"conference","citation":{"bibtex":"@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }","mla":"Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ama":"Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.","apa":"Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.","chicago":"Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","short":"C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017."},"user_id":"49063","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","department":[{"_id":"785"}],"publication":"2017 AMA Winter Academic Conference, Orlando, FL","author":[{"last_name":"Cramer","first_name":"C.","full_name":"Cramer, C."},{"full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","first_name":"Eva","id":"3043","last_name":"Böhm"},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."}],"date_created":"2023-08-25T08:55:01Z","status":"public","publication_status":"published"}]