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In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective."}],"has_accepted_license":"1","status":"public","date_created":"2017-10-17T12:41:14Z","file":[{"relation":"main_file","success":1,"content_type":"application/pdf","date_updated":"2018-03-21T13:04:12Z","creator":"florida","file_id":"1564","file_size":133531,"access_level":"closed","file_name":"115-JakobsKraemerVanStraatenLettmann2017.pdf","date_created":"2018-03-21T13:04:12Z"}],"author":[{"last_name":"Jakobs","full_name":"Jakobs, Marie-Christine","first_name":"Marie-Christine"},{"last_name":"Krämer","first_name":"Julia","full_name":"Krämer, Julia"},{"first_name":"Dirk","full_name":"van Straaten, Dirk","last_name":"van Straaten","id":"10311"},{"first_name":"Theodor","full_name":"Lettmann, Theodor","orcid":"0000-0001-5859-2457","last_name":"Lettmann","id":"315"}],"publication":"The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)","file_date_updated":"2018-03-21T13:04:12Z","_id":"115","type":"conference","year":"2017","citation":{"ieee":"M.-C. 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Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.","mla":"Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12.","bibtex":"@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }","chicago":"Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.","ama":"Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.","apa":"Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12)."},"page":"7-12"},{"title":"Managementpraktiken in KMU","place":"Berlin, Boston","editor":[{"full_name":"Müller, David","first_name":"David","last_name":"Müller"}],"publication_identifier":{"isbn":["9783110517163"]},"publication_status":"published","edition":"2","department":[{"_id":"178"}],"doi":"10.1515/9783110517163-015","date_updated":"2022-01-06T06:54:46Z","language":[{"iso":"eng"}],"user_id":"49071","status":"public","date_created":"2021-02-03T07:47:04Z","publisher":"De Gruyter","author":[{"id":"72497","last_name":"Thommes","full_name":"Thommes, Kirsten","first_name":"Kirsten"}],"publication":"Controlling für kleine und mittlere Unternehmen","_id":"21130","citation":{"short":"K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.","ieee":"K. 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Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015","mla":"Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015.","bibtex":"@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }"},"type":"book_chapter","year":"2017","page":"367-392"},{"title":"Talent management and workforce performance: The too-much-potential-talent-effect. 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Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.","bibtex":"@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose, Anica}, year={2017} }","mla":"Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.","ama":"Rose A. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn; 2017.","apa":"Rose, A. (2017). The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn.","chicago":"Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017."},"supervisor":[{"full_name":"Frick, Bernd","first_name":"Bernd","last_name":"Frick"}],"language":[{"iso":"eng"}],"title":"The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field","ddc":["040"],"user_id":"477","date_created":"2018-10-12T06:31:07Z","project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"status":"public","has_accepted_license":"1","department":[{"_id":"183"}],"file_date_updated":"2018-10-12T06:28:46Z","publisher":"Universität Paderborn","author":[{"full_name":"Rose, Anica","first_name":"Anica","last_name":"Rose"}],"file":[{"date_updated":"2018-10-12T06:28:46Z","content_type":"application/pdf","relation":"main_file","file_size":1907117,"creator":"florida","file_id":"4675","access_level":"closed","file_name":"Dissertation_Anica Rose.pdf","date_created":"2018-10-12T06:28:46Z"}]},{"status":"public","date_created":"2018-10-25T08:13:01Z","author":[{"last_name":"Terho","full_name":"Terho, Harri","first_name":"Harri"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Ulaga, Wolfgang","first_name":"Wolfgang","last_name":"Ulaga"},{"last_name":"Haas","first_name":"Alexander","full_name":"Haas, Alexander"},{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"}],"department":[{"_id":"180"}],"publication":"Industrial Marketing Management","user_id":"57352","title":"Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action","language":[{"iso":"eng"}],"year":"2017","type":"journal_article","citation":{"chicago":"Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, 42--55.","ama":"Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017:42--55.","apa":"Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.","mla":"Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, pp. 42--55.","bibtex":"@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }","short":"H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55.","ieee":"H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017."},"page":"42--55","_id":"4836","date_updated":"2022-01-06T07:01:26Z"},{"issue":"4","date_updated":"2022-01-06T07:01:26Z","_id":"4837","citation":{"chicago":"Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4 (2017): 467--489.","ama":"Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science. 2017;(4):467--489.","apa":"Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.","bibtex":"@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }","mla":"Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4, 2017, pp. 467--489.","short":"A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489.","ieee":"A. Payne, P. Frow, and A. 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Journal of Service Management, (3), 476--498.","bibtex":"@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }","mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498."},"user_id":"57352","title":"Business service outsourcing in manufacturing firms: an event study","date_created":"2018-10-25T08:15:42Z","status":"public","publication":"Journal of Service Management","department":[{"_id":"180"}],"author":[{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"last_name":"Boehm","full_name":"Boehm, Eva","first_name":"Eva"},{"first_name":"Christina","full_name":"Cramer, Christina","last_name":"Cramer"}]},{"year":"2017","type":"journal_article","citation":{"mla":"Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111.","bibtex":"@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }","chicago":"Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.","apa":"Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.","ama":"Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.","ieee":"E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.","short":"E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111."},"page":"101--111","date_updated":"2022-01-06T07:01:27Z","_id":"4840","author":[{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"last_name":"Thiesbrummel","full_name":"Thiesbrummel, Christoph","first_name":"Christoph"}],"department":[{"_id":"180"}],"publication":"Industrial Marketing Management","status":"public","date_created":"2018-10-25T08:18:08Z","title":"Service transition: A viable option for manufacturing companies with deteriorating financial performance?","user_id":"57352"},{"type":"book_editor","year":"2017","citation":{"ama":"Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2","apa":"Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. 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Wiesbaden: Springer Fachmedien Wiesbaden, 2017."},"_id":"4908","date_updated":"2022-01-06T07:01:29Z","doi":"10.1007/978-3-658-10920-2","department":[{"_id":"178"},{"_id":"180"}],"publisher":"Springer Fachmedien Wiesbaden","date_created":"2018-10-26T08:35:05Z","status":"public","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"publication_status":"published","editor":[{"first_name":"Sabrina","full_name":"Helm, Sabrina","last_name":"Helm"},{"full_name":"Günter, Bernd","first_name":"Bernd","last_name":"Günter"},{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"}],"place":"Wiesbaden","user_id":"57352","title":"Kundenwert"},{"issue":"79","date_updated":"2022-01-06T07:01:29Z","_id":"4933","page":"181--188","type":"journal_article","year":"2017","citation":{"short":"F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","ieee":"F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.","chicago":"Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.","ama":"Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188.","apa":"Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188."},"language":[{"iso":"eng"}],"title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","user_id":"37741","abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. 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Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }"},"year":"2017","type":"journal_article","page":"181--188","issue":"79","date_updated":"2022-01-06T07:01:30Z","_id":"4947","status":"public","date_created":"2018-10-26T10:11:34Z","publication_status":"published","publisher":"Elsevier","author":[{"full_name":"Wangenheim, Florian v","first_name":"Florian v","last_name":"Wangenheim"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"},{"first_name":"Jan H","full_name":"Schumann, Jan H","last_name":"Schumann"}],"publication":"Journal of Business Research","department":[{"_id":"178"},{"_id":"181"}],"keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"user_id":"37741","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","article_type":"original","abstract":[{"lang":"eng","text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract."}]},{"article_type":"original","abstract":[{"text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic.","lang":"eng"}],"user_id":"37741","title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers","publisher":"Elsevier","author":[{"last_name":"Larivière","first_name":"Bart","full_name":"Larivière, Bart"},{"last_name":"Bowen","first_name":"David","full_name":"Bowen, David"},{"last_name":"Andreassen","first_name":"Tor W","full_name":"Andreassen, Tor W"},{"last_name":"Kunz","first_name":"Werner","full_name":"Kunz, Werner"},{"first_name":"Nancy J","full_name":"Sirianni, Nancy J","last_name":"Sirianni"},{"last_name":"Voss","first_name":"Chris","full_name":"Voss, Chris"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","id":"36392"},{"first_name":"Arne","full_name":"De Keyser, Arne","last_name":"De Keyser"}],"publication":"Journal of Business Research","keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"department":[{"_id":"178"},{"_id":"181"}],"status":"public","date_created":"2018-10-26T10:15:22Z","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","_id":"4949","issue":"79","language":[{"iso":"eng"}],"type":"journal_article","citation":{"ieee":"B. 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Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017."},"type":"conference","year":"2017","conference":{"location":"Orlando, USA","name":"2017 Winter Marketing Educators' Conference"},"_id":"5329","date_updated":"2022-01-06T07:01:49Z"},{"department":[{"_id":"19"},{"_id":"180"}],"author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Steinhoff, Lena","first_name":"Lena","last_name":"Steinhoff"},{"last_name":"Witte","first_name":"Carina","full_name":"Witte, Carina"}],"date_created":"2018-11-12T10:05:58Z","status":"public","title":"The Loyalty Effect of Gift Purchases","user_id":"57352","series_title":"2017 Winter AMA Proceedings","type":"conference","year":"2017","citation":{"ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017.","short":"A. Eggert, L. Steinhoff, C. Witte, (2017).","mla":"Eggert, Andreas, et al. The Loyalty Effect of Gift Purchases. 2017.","bibtex":"@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases.","ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017."},"language":[{"iso":"eng"}],"_id":"5479","date_updated":"2022-01-06T07:01:55Z"},{"user_id":"57352","title":"Managing the Necessary Evil: Can Payment Methods Reduce Product Returns","status":"public","date_created":"2018-11-12T10:21:49Z","author":[{"full_name":"Garnefeld, I","first_name":"I","last_name":"Garnefeld"},{"last_name":"Boehm","first_name":"E","full_name":"Boehm, E"},{"first_name":"L","full_name":"Feider, L","last_name":"Feider"}],"department":[{"_id":"19"},{"_id":"180"}],"date_updated":"2022-01-06T07:01:56Z","_id":"5482","language":[{"iso":"eng"}],"citation":{"chicago":"Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","apa":"Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.","ama":"Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","mla":"Garnefeld, I., et al. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","bibtex":"@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","short":"I. Garnefeld, E. Boehm, L. Feider, (2017).","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017."},"type":"conference","year":"2017","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings"},{"date_updated":"2022-01-06T07:01:56Z","_id":"5483","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","language":[{"iso":"eng"}],"citation":{"short":"C. Cramer, E. Boehm, A. Eggert, (2017).","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","apa":"Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?","bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","mla":"Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017."},"type":"conference","year":"2017","user_id":"57352","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","department":[{"_id":"19"},{"_id":"180"}],"author":[{"last_name":"Cramer","full_name":"Cramer, C","first_name":"C"},{"full_name":"Boehm, E","first_name":"E","last_name":"Boehm"},{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"}],"date_created":"2018-11-12T10:24:01Z","status":"public"},{"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A3","_id":"7"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"date_created":"2017-12-15T11:24:00Z","has_accepted_license":"1","status":"public","department":[{"_id":"205"},{"_id":"179"}],"file_date_updated":"2018-11-06T15:27:20Z","author":[{"last_name":"Sürücü","full_name":"Sürücü, Oktay","first_name":"Oktay"},{"id":"26032","last_name":"Mir Djawadi","full_name":"Mir Djawadi, Behnud","orcid":"0000-0002-6271-5912","first_name":"Behnud"},{"last_name":"Brangewitz","full_name":"Brangewitz, Sonja","first_name":"Sonja"}],"publisher":"Universität Paderborn","file":[{"content_type":"application/pdf","date_updated":"2018-11-06T15:27:20Z","success":1,"relation":"main_file","file_size":260633,"creator":"bhoyer","file_id":"5386","access_level":"closed","file_name":"SSRN-id2959997.pdf","date_created":"2018-11-06T15:27:20Z"}],"ddc":["330"],"title":"Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries","user_id":"477","year":"2017","type":"report","citation":{"short":"O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.","ieee":"O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017.","chicago":"Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017.","ama":"Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn; 2017.","apa":"Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn.","bibtex":"@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }","mla":"Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017."},"language":[{"iso":"eng"}],"_id":"1057","date_updated":"2022-01-06T06:50:44Z"},{"title":"The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"department":[{"_id":"183"}],"doi":"10.3727/216929717X15046207899410","date_updated":"2022-01-06T06:50:48Z","language":[{"iso":"eng"}],"user_id":"477","ddc":["330"],"status":"public","has_accepted_license":"1","date_created":"2017-12-18T08:17:35Z","volume":2,"file":[{"creator":"bhoyer","file_id":"5771","file_size":79285,"relation":"main_file","date_updated":"2018-11-21T09:43:33Z","content_type":"application/pdf","date_created":"2018-11-21T09:43:33Z","file_name":"frick_gergaud_matic_gat_2017.pdf","access_level":"closed"}],"author":[{"last_name":"Frick","first_name":"Bernd","full_name":"Frick, Bernd"},{"last_name":"Gergaud","full_name":"Gergaud, Olivier","first_name":"Olivier"},{"last_name":"Winter","first_name":"Petra","full_name":"Winter, Petra"}],"publisher":"Cognizant Communication Corporation","publication":"Gastronomy and Tourism","file_date_updated":"2018-11-21T09:43:33Z","issue":"4","_id":"1062","intvolume":" 2","citation":{"short":"B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).","ieee":"B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism, vol. 2, no. 4, pp. 259-271(13), 2017.","ama":"Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism. 2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410","apa":"Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410","chicago":"Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.","mla":"Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.","bibtex":"@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={10.3727/216929717X15046207899410}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }"},"type":"journal_article","year":"2017","page":"259-271(13)"},{"language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:50:53Z","oa":"1","department":[{"_id":"63"},{"_id":"541"},{"_id":"178"},{"_id":"185"}],"title":"Towards a Lean Approach for Gamifying Education","main_file_link":[{"url":"https://aisel.aisnet.org/ecis2017_rip/46","open_access":"1"}],"citation":{"short":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","ieee":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","ama":"John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. In: Proceedings of the 25th European Conference on Information Systems (ECIS). ; 2017:2970-2979.","apa":"John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979).","chicago":"John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In Proceedings of the 25th European Conference on Information Systems (ECIS), 2970–79, 2017.","mla":"John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79.","bibtex":"@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }"},"year":"2017","type":"conference","page":"2970-2979","_id":"1095","author":[{"first_name":"Thomas","full_name":"John, Thomas","last_name":"John","id":"3952"},{"last_name":"Feldotto","id":"14052","first_name":"Matthias","full_name":"Feldotto, Matthias","orcid":"0000-0003-1348-6516"},{"full_name":"Hemsen, Paul","first_name":"Paul","id":"22546","last_name":"Hemsen"},{"first_name":"Katrin","full_name":"Klingsieck, Katrin","last_name":"Klingsieck"},{"full_name":"Kundisch, Dennis","first_name":"Dennis","id":"21117","last_name":"Kundisch"},{"last_name":"Langendorf","first_name":"Mike","full_name":"Langendorf, Mike"}],"publication":"Proceedings of the 25th European Conference on Information Systems (ECIS)","file_date_updated":"2018-10-31T17:02:07Z","file":[{"file_size":485333,"creator":"feldi","file_id":"5232","content_type":"application/pdf","date_updated":"2018-10-31T17:02:07Z","success":1,"relation":"main_file","file_name":"TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf","date_created":"2018-10-31T17:02:07Z","access_level":"closed"}],"has_accepted_license":"1","status":"public","date_created":"2018-01-05T08:39:41Z","abstract":[{"text":"Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. ","lang":"eng"}],"ddc":["000"],"user_id":"14052"},{"language":[{"iso":"eng"}],"type":"conference","year":"2017","citation":{"short":"I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ieee":"I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ama":"Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.","apa":"Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","mla":"Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","bibtex":"@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, year={2017} }"},"date_updated":"2023-08-25T10:06:35Z","_id":"46679","conference":{"name":"2017 AMA Winter Academic Conference","location":"Orlando, FL"},"author":[{"first_name":"I.","full_name":"Garnefeld, I.","last_name":"Garnefeld"},{"last_name":"Böhm","id":"3043","first_name":"Eva","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012"},{"full_name":"Feider, L.","first_name":"L.","last_name":"Feider"}],"publication":"2017 AMA Winter Academic Conference, Orlando, FL","department":[{"_id":"785"}],"status":"public","date_created":"2023-08-25T08:53:58Z","publication_status":"published","user_id":"49063","title":"Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)"},{"user_id":"49063","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","author":[{"full_name":"Cramer, C.","first_name":"C.","last_name":"Cramer"},{"id":"3043","last_name":"Böhm","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","first_name":"Eva"},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."}],"publication":"2017 AMA Winter Academic Conference, Orlando, FL","department":[{"_id":"785"}],"status":"public","date_created":"2023-08-25T08:55:01Z","publication_status":"published","_id":"46680","date_updated":"2023-08-25T10:06:14Z","conference":{"name":"2017 AMA Winter Academic Conference","location":"Orlando, FL"},"language":[{"iso":"eng"}],"type":"conference","citation":{"short":"C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ama":"Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.","apa":"Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.","chicago":"Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","mla":"Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }"},"year":"2017"},{"doi":"10.1016/j.indmarman.2017.06.015","date_updated":"2023-09-01T10:17:45Z","language":[{"iso":"eng"}],"title":"Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action","publication_identifier":{"issn":["0019-8501"]},"publication_status":"published","department":[{"_id":"785"}],"_id":"46638","intvolume":" 66","citation":{"short":"H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55.","ieee":"H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.","ama":"Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015","apa":"Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015","chicago":"Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management 66 (2017): 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.","bibtex":"@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={10.1016/j.indmarman.2017.06.015}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }","mla":"Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015."},"type":"journal_article","year":"2017","page":"42-55","user_id":"49063","status":"public","date_created":"2023-08-22T13:27:16Z","volume":66,"publisher":"Elsevier BV","author":[{"last_name":"Terho","first_name":"Harri","full_name":"Terho, Harri"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Ulaga, Wolfgang","first_name":"Wolfgang","last_name":"Ulaga"},{"last_name":"Haas","full_name":"Haas, Alexander","first_name":"Alexander"},{"last_name":"Böhm","id":"3043","first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva"}],"keyword":["Marketing"],"publication":"Industrial Marketing Management"},{"title":"Business service outsourcing in manufacturing firms: an event study","department":[{"_id":"785"}],"publication_status":"published","publication_identifier":{"issn":["1757-5818"]},"date_updated":"2023-09-01T10:18:20Z","doi":"10.1108/josm-11-2016-0306","language":[{"iso":"eng"}],"abstract":[{"text":"\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n","lang":"eng"}],"user_id":"49063","publisher":"Emerald","author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"last_name":"Böhm","id":"3043","first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva"},{"last_name":"Cramer","first_name":"Christina","full_name":"Cramer, Christina"}],"keyword":["Strategy and Management","Tourism","Leisure and Hospitality Management","Business","Management and Accounting (miscellaneous)"],"publication":"Journal of Service Management","volume":28,"status":"public","date_created":"2023-08-22T13:29:54Z","intvolume":" 28","_id":"46639","issue":"3","year":"2017","type":"journal_article","citation":{"short":"A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498.","ieee":"A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.","chicago":"Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.","apa":"Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306","ama":"Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306","mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.","bibtex":"@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }"},"page":"476-498"},{"_id":"4954","date_updated":"2023-11-22T20:18:39Z","language":[{"iso":"eng"}],"citation":{"ieee":"J. Riach, A. Morbitzer, and M. Koeberer, Eds., Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag, 2017.","short":"J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. 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Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)","date_created":"2018-10-26T10:33:54Z","status":"public","publication_status":"published","editor":[{"last_name":"Riach","full_name":"Riach, John","first_name":"John"},{"full_name":"Morbitzer, Andreas","first_name":"Andreas","last_name":"Morbitzer"},{"first_name":"Markus","full_name":"Koeberer, Markus","last_name":"Koeberer"}],"department":[{"_id":"178"},{"_id":"185"}],"publisher":"Klett Verlag"},{"user_id":"54657","title":"Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity","status":"public","date_created":"2018-10-26T09:41:07Z","publication_identifier":{"issn":["0958-5192","1466-4399"]},"publication_status":"published","author":[{"first_name":"Martin","orcid":"https://orcid.org/0000-0002-6961-3716","full_name":"Schneider, Martin","last_name":"Schneider","id":"471"},{"last_name":"Flore","first_name":"Johanna","full_name":"Flore, Johanna"}],"publisher":"Informa UK Limited","department":[{"_id":"178"},{"_id":"185"}],"publication":"The International Journal of Human Resource Management","doi":"10.1080/09585192.2017.1308413","date_updated":"2023-11-22T20:13:03Z","_id":"4932","language":[{"iso":"eng"}],"year":"2017","citation":{"apa":"Schneider, M., & Flore, J. (2017). Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management, 1–17. https://doi.org/10.1080/09585192.2017.1308413","ama":"Schneider M, Flore J. Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management. 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