[{"date_created":"2019-09-30T07:22:24Z","department":[{"_id":"180"}],"type":"journal_article","citation":{"ama":"Eggert A, Kleinaltenkamp M, Kashyap V. Mapping Value in Business Markets: An Integrative Framework. <i>Industrial Marketing Management</i>. 2019;79:13--20.","bibtex":"@article{Eggert_Kleinaltenkamp_Kashyap_2019, title={Mapping Value in Business Markets: An Integrative Framework}, volume={79}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}, year={2019}, pages={13--20} }","mla":"Eggert, Andreas, et al. “Mapping Value in Business Markets: An Integrative Framework.” <i>Industrial Marketing Management</i>, vol. 79, 2019, pp. 13--20.","short":"A. Eggert, M. Kleinaltenkamp, V. Kashyap, Industrial Marketing Management 79 (2019) 13--20.","chicago":"Eggert, Andreas, Michael Kleinaltenkamp, and Vishal Kashyap. “Mapping Value in Business Markets: An Integrative Framework.” <i>Industrial Marketing Management</i> 79 (2019): 13--20.","apa":"Eggert, A., Kleinaltenkamp, M., &#38; Kashyap, V. (2019). Mapping Value in Business Markets: An Integrative Framework. <i>Industrial Marketing Management</i>, <i>79</i>, 13--20.","ieee":"A. Eggert, M. Kleinaltenkamp, and V. Kashyap, “Mapping Value in Business Markets: An Integrative Framework,” <i>Industrial Marketing Management</i>, vol. 79, pp. 13--20, 2019."},"publication":"Industrial Marketing Management","_id":"13454","language":[{"iso":"eng"}],"page":"13--20","volume":79,"user_id":"57352","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"full_name":"Kleinaltenkamp, Michael","last_name":"Kleinaltenkamp","first_name":"Michael"},{"last_name":"Kashyap","first_name":"Vishal","full_name":"Kashyap, Vishal"}],"year":"2019","status":"public","title":"Mapping Value in Business Markets: An Integrative Framework","intvolume":"        79","date_updated":"2022-01-06T06:51:36Z"},{"citation":{"chicago":"Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Boehm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” <i>Journal of the Academy of Marketing Science</i> 47, no. 4 (2019): 595--616.","short":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Boehm, Journal of the Academy of Marketing Science 47 (2019) 595--616.","ieee":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Boehm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” <i>Journal of the Academy of Marketing Science</i>, vol. 47, no. 4, pp. 595--616, 2019.","apa":"Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., &#38; Boehm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. <i>Journal of the Academy of Marketing Science</i>, <i>47</i>(4), 595--616.","bibtex":"@article{Garnefeld_Eggert_Husemann-Kopetzky_Boehm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}, year={2019}, pages={595--616} }","ama":"Garnefeld I, Eggert A, Husemann-Kopetzky M, Boehm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. <i>Journal of the Academy of Marketing Science</i>. 2019;47(4):595--616.","mla":"Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” <i>Journal of the Academy of Marketing Science</i>, vol. 47, no. 4, 2019, pp. 595--616."},"issue":"4","publication":"Journal of the Academy of Marketing Science","department":[{"_id":"180"}],"type":"journal_article","date_created":"2019-09-30T07:27:46Z","intvolume":"        47","date_updated":"2022-01-06T06:51:36Z","author":[{"full_name":"Garnefeld, Ina","last_name":"Garnefeld","first_name":"Ina"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"first_name":"Markus","last_name":"Husemann-Kopetzky","full_name":"Husemann-Kopetzky, Markus"},{"full_name":"Boehm, Eva","last_name":"Boehm","first_name":"Eva"}],"title":"Exploring the link between payment schemes and customer fraud: a mental accounting perspective","year":"2019","status":"public","volume":47,"user_id":"57352","language":[{"iso":"eng"}],"_id":"13455","page":"595--616"},{"series_title":"9th BMM-EMAC Biennial International Conference on Business Market Management","_id":"13456","language":[{"iso":"eng"}],"user_id":"57352","title":"Service Growth by Acquisition – An Event Study","year":"2019","status":"public","author":[{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"},{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"},{"full_name":"Akalan, Rodi","first_name":"Rodi","last_name":"Akalan"},{"first_name":"Heiko","last_name":"Gebauer","full_name":"Gebauer, Heiko"}],"date_updated":"2022-01-06T06:51:36Z","date_created":"2019-09-30T07:35:33Z","type":"conference","department":[{"_id":"19"},{"_id":"180"}],"citation":{"mla":"Eggert, Andreas, et al. <i>Service Growth by Acquisition – An Event Study</i>. 2019.","ama":"Eggert A, Boehm E, Akalan R, Gebauer H. Service Growth by Acquisition – An Event Study. 2019.","bibtex":"@article{Eggert_Boehm_Akalan_Gebauer_2019, series={9th BMM-EMAC Biennial International Conference on Business Market Management}, title={Service Growth by Acquisition – An Event Study}, author={Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}, year={2019}, collection={9th BMM-EMAC Biennial International Conference on Business Market Management} }","apa":"Eggert, A., Boehm, E., Akalan, R., &#38; Gebauer, H. (2019). Service Growth by Acquisition – An Event Study.","ieee":"A. Eggert, E. Boehm, R. Akalan, and H. Gebauer, “Service Growth by Acquisition – An Event Study.” 2019.","short":"A. Eggert, E. Boehm, R. Akalan, H. Gebauer, (2019).","chicago":"Eggert, Andreas, Eva Boehm, Rodi Akalan, and Heiko Gebauer. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, 2019."}},{"department":[{"_id":"180"}],"type":"journal_article","date_created":"2019-09-30T07:42:15Z","citation":{"ieee":"A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” <i>Journal of Marketing</i>, 2019.","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. <i>Journal of Marketing</i>.","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” <i>Journal of Marketing</i>, 2019.","short":"A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing (2019).","mla":"Eggert, Andreas, et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” <i>Journal of Marketing</i>, 2019.","bibtex":"@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}, journal={Journal of Marketing}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2019} }","ama":"Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. <i>Journal of Marketing</i>. 2019."},"publication":"Journal of Marketing","user_id":"57352","_id":"13457","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:51:36Z","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"full_name":"Steinhoff, Lena","last_name":"Steinhoff","first_name":"Lena"},{"first_name":"Carina","last_name":"Witte","full_name":"Witte, Carina"}],"year":"2019","title":"Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships","status":"public"},{"user_id":"49071","volume":11592,"editor":[{"first_name":"Jia","last_name":"Zhou","full_name":"Zhou, Jia"},{"first_name":"Gavriel","last_name":"Salvendy","full_name":"Salvendy, Gavriel"}],"page":"212-227","_id":"8538","publisher":"Springer","status":"public","conference":{"name":"Human Aspects of IT for the Aged Population. Design for the Elderly and Technology Acceptance","location":"Orlando"},"place":"Cham","project":[{"name":"Use of care robots in welfare services: New models for effective orientation","_id":"46","grant_number":"16SV7954"}],"citation":{"mla":"Johansson-Pajala, Rose-Marie, et al. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” <i>HCII 2019</i>, edited by Jia Zhou and Gavriel Salvendy, vol. 11592, Springer, 2019, pp. 212–27, doi:<a href=\"https://doi.org/10.1007/978-3-030-22012-9_16\">10.1007/978-3-030-22012-9_16</a>.","ama":"Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G, eds. <i>HCII 2019</i>. Vol 11592. Lecture Notes in Computer Science. Springer; 2019:212-227. doi:<a href=\"https://doi.org/10.1007/978-3-030-22012-9_16\">10.1007/978-3-030-22012-9_16</a>","bibtex":"@inproceedings{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_ Melkas_Gustafsson_2019, place={Cham}, series={Lecture Notes in Computer Science}, title={Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}, volume={11592}, DOI={<a href=\"https://doi.org/10.1007/978-3-030-22012-9_16\">10.1007/978-3-030-22012-9_16</a>}, booktitle={HCII 2019}, publisher={Springer}, author={Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and  Melkas, Helinä and Gustafsson, Christine }, editor={Zhou, Jia and Salvendy, Gavriel}, year={2019}, pages={212–227}, collection={Lecture Notes in Computer Science} }","apa":"Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S.,  Melkas, H., &#38; Gustafsson, C. (2019). Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In J. Zhou &#38; G. Salvendy (Eds.), <i>HCII 2019</i> (Vol. 11592, pp. 212–227). Springer. <a href=\"https://doi.org/10.1007/978-3-030-22012-9_16\">https://doi.org/10.1007/978-3-030-22012-9_16</a>","ieee":"R.-M. Johansson-Pajala <i>et al.</i>, “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots,” in <i>HCII 2019</i>, Orlando, 2019, vol. 11592, pp. 212–227, doi: <a href=\"https://doi.org/10.1007/978-3-030-22012-9_16\">10.1007/978-3-030-22012-9_16</a>.","short":"R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H.  Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019, Springer, Cham, 2019, pp. 212–227.","chicago":"Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi Tuisku, Lea Hennala, Satu Pekkarinen, Helinä  Melkas, and Christine  Gustafsson. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” In <i>HCII 2019</i>, edited by Jia Zhou and Gavriel Salvendy, 11592:212–27. Lecture Notes in Computer Science. Cham: Springer, 2019. <a href=\"https://doi.org/10.1007/978-3-030-22012-9_16\">https://doi.org/10.1007/978-3-030-22012-9_16</a>."},"doi":"10.1007/978-3-030-22012-9_16","series_title":"Lecture Notes in Computer Science","language":[{"iso":"eng"}],"publication_status":"published","date_updated":"2022-03-10T15:41:56Z","intvolume":"     11592","year":"2019","title":"Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots","author":[{"last_name":"Johansson-Pajala","first_name":"Rose-Marie","full_name":"Johansson-Pajala, Rose-Marie"},{"id":"72497","first_name":"Kirsten","last_name":"Thommes","full_name":"Thommes, Kirsten"},{"id":"73093","first_name":"Julia Amelie","last_name":"Hoppe","full_name":"Hoppe, Julia Amelie"},{"last_name":"Tuisku","first_name":"Outi","full_name":"Tuisku, Outi"},{"full_name":"Hennala, Lea","first_name":"Lea","last_name":"Hennala"},{"first_name":"Satu","last_name":"Pekkarinen","full_name":"Pekkarinen, Satu"},{"full_name":" Melkas, Helinä","last_name":" Melkas","first_name":"Helinä"},{"full_name":"Gustafsson, Christine ","last_name":"Gustafsson","first_name":"Christine "}],"publication_identifier":{"isbn":["978-3-030-22011-2"]},"type":"conference","keyword":["Care robots","Older adults","Implementation","Information","Perceptions","Welfare technology"],"department":[{"_id":"178"},{"_id":"184"}],"date_created":"2019-03-22T07:27:48Z","abstract":[{"lang":"eng","text":"This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives."}],"publication":"HCII 2019"},{"author":[{"full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716","last_name":"Schneider","first_name":"Martin","id":"471"}],"publication_identifier":{"isbn":["978-3-662-52898-3"]},"title":"Personalwirtschaft","status":"public","year":"2019","date_updated":"2023-11-22T20:19:49Z","publication_status":"published","language":[{"iso":"ger"}],"_id":"18906","publisher":"Springer","page":"303-322","editor":[{"last_name":"Maier","first_name":"Günter W.","full_name":"Maier, Günter W."},{"last_name":"Engels","first_name":"Gregor","full_name":"Engels, Gregor"},{"first_name":"Eckhard","last_name":"Steffen","full_name":"Steffen, Eckhard"}],"user_id":"54657","citation":{"ama":"Schneider M. Personalwirtschaft. In: Maier GW, Engels G, Steffen E, eds. <i>Handbuch Gestaltung digitaler und vernetzter Arbeitswelten</i>. Springer; 2019:303-322.","short":"M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.","chicago":"Schneider, Martin. “Personalwirtschaft.” In <i>Handbuch Gestaltung digitaler und vernetzter Arbeitswelten</i>, edited by Günter W. Maier, Gregor Engels, and Eckhard Steffen, 303–22. Springer, 2019.","bibtex":"@inbook{Schneider_2019, title={Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, publisher={Springer}, author={Schneider, Martin}, editor={Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}, year={2019}, pages={303–322} }","apa":"Schneider, M. (2019). Personalwirtschaft. In G. W. Maier, G. Engels, &#38; E. Steffen (Eds.), <i>Handbuch Gestaltung digitaler und vernetzter Arbeitswelten</i> (pp. 303–322). Springer.","mla":"Schneider, Martin. “Personalwirtschaft.” <i>Handbuch Gestaltung digitaler und vernetzter Arbeitswelten</i>, edited by Günter W. Maier et al., Springer, 2019, pp. 303–22.","ieee":"M. Schneider, “Personalwirtschaft,” in <i>Handbuch Gestaltung digitaler und vernetzter Arbeitswelten</i>, G. W. Maier, G. Engels, and E. Steffen, Eds. Springer, 2019, pp. 303–322."},"publication":"Handbuch Gestaltung digitaler und vernetzter Arbeitswelten","date_created":"2020-09-03T07:42:38Z","department":[{"_id":"19"},{"_id":"185"}],"type":"book_chapter"},{"language":[{"iso":"eng"}],"_id":"13246","page":"1-23","main_file_link":[{"url":"https://www.tandfonline.com/doi/full/10.1080/09585192.2019.1620307"}],"user_id":"54657","doi":"10.1080/09585192.2019.1620307","author":[{"id":"471","full_name":"Schneider, Martin","last_name":"Schneider","first_name":"Martin","orcid":"https://orcid.org/0000-0002-6961-3716"},{"full_name":"Iseke, Anja","first_name":"Anja","last_name":"Iseke"},{"last_name":"Pull","first_name":"Kerstin","full_name":"Pull, Kerstin"}],"publication_identifier":{"issn":["0958-5192","1466-4399"]},"title":"The gender pay gap in European executive boards: the role of executives’ pathway into the board","status":"public","year":"2019","publication_status":"published","date_updated":"2023-11-22T20:21:30Z","date_created":"2019-09-17T08:41:46Z","department":[{"_id":"19"},{"_id":"185"}],"type":"journal_article","citation":{"bibtex":"@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={<a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }","ama":"Schneider M, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. <i>The International Journal of Human Resource Management</i>. Published online 2019:1-23. doi:<a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>","mla":"Schneider, Martin, et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” <i>The International Journal of Human Resource Management</i>, 2019, pp. 1–23, doi:<a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>.","short":"M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.","chicago":"Schneider, Martin, Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” <i>The International Journal of Human Resource Management</i>, 2019, 1–23. <a href=\"https://doi.org/10.1080/09585192.2019.1620307\">https://doi.org/10.1080/09585192.2019.1620307</a>.","ieee":"M. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” <i>The International Journal of Human Resource Management</i>, pp. 1–23, 2019, doi: <a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>.","apa":"Schneider, M., Iseke, A., &#38; Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. <i>The International Journal of Human Resource Management</i>, 1–23. <a href=\"https://doi.org/10.1080/09585192.2019.1620307\">https://doi.org/10.1080/09585192.2019.1620307</a>"},"publication":"The International Journal of Human Resource Management"},{"date_updated":"2023-11-22T20:20:40Z","publication_status":"published","year":"2019","title":"The gender pay gap in European executive boards: the role of executives’ pathway into the board","status":"public","publication_identifier":{"issn":["0958-5192","1466-4399"]},"author":[{"full_name":"Schneider, Martin R.","last_name":"Schneider","first_name":"Martin R."},{"first_name":"Anja","last_name":"Iseke","full_name":"Iseke, Anja"},{"full_name":"Pull, Kerstin","last_name":"Pull","first_name":"Kerstin"}],"doi":"10.1080/09585192.2019.1620307","user_id":"54657","page":"1-23","_id":"13244","language":[{"iso":"eng"}],"publication":"The International Journal of Human Resource Management","citation":{"short":"M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.","chicago":"Schneider, Martin R., Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” <i>The International Journal of Human Resource Management</i>, 2019, 1–23. <a href=\"https://doi.org/10.1080/09585192.2019.1620307\">https://doi.org/10.1080/09585192.2019.1620307</a>.","ieee":"M. R. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” <i>The International Journal of Human Resource Management</i>, pp. 1–23, 2019, doi: <a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>.","apa":"Schneider, M. R., Iseke, A., &#38; Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. <i>The International Journal of Human Resource Management</i>, 1–23. <a href=\"https://doi.org/10.1080/09585192.2019.1620307\">https://doi.org/10.1080/09585192.2019.1620307</a>","bibtex":"@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={<a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }","ama":"Schneider MR, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. <i>The International Journal of Human Resource Management</i>. Published online 2019:1-23. doi:<a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>","mla":"Schneider, Martin R., et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” <i>The International Journal of Human Resource Management</i>, 2019, pp. 1–23, doi:<a href=\"https://doi.org/10.1080/09585192.2019.1620307\">10.1080/09585192.2019.1620307</a>."},"type":"journal_article","department":[{"_id":"19"},{"_id":"185"}],"date_created":"2019-09-17T08:35:28Z"},{"date_created":"2023-06-22T16:24:15Z","place":"New York and Abingdon","department":[{"_id":"733"}],"type":"book","citation":{"mla":"Palmatier, R. W., and Lena Steinhoff. <i>Relationship Marketing in the Digital Age</i>. Routledge Taylor &#38; Francis Group, 2019, doi:<a href=\"https://doi.org/10.4324/9781315143583\">https://doi.org/10.4324/9781315143583</a>.","ama":"Palmatier RW, Steinhoff L. <i>Relationship Marketing in the Digital Age</i>. Routledge Taylor &#38; Francis Group; 2019. doi:<a href=\"https://doi.org/10.4324/9781315143583\">https://doi.org/10.4324/9781315143583</a>","bibtex":"@book{Palmatier_Steinhoff_2019, place={New York and Abingdon}, title={Relationship Marketing in the Digital Age}, DOI={<a href=\"https://doi.org/10.4324/9781315143583\">https://doi.org/10.4324/9781315143583</a>}, publisher={Routledge Taylor &#38; Francis Group}, author={Palmatier, R. W. and Steinhoff, Lena}, year={2019} }","apa":"Palmatier, R. W., &#38; Steinhoff, L. (2019). <i>Relationship Marketing in the Digital Age</i>. Routledge Taylor &#38; Francis Group. <a href=\"https://doi.org/10.4324/9781315143583\">https://doi.org/10.4324/9781315143583</a>","ieee":"R. W. Palmatier and L. Steinhoff, <i>Relationship Marketing in the Digital Age</i>. New York and Abingdon: Routledge Taylor &#38; Francis Group, 2019.","chicago":"Palmatier, R. W., and Lena Steinhoff. <i>Relationship Marketing in the Digital Age</i>. 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