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Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research.</jats:p>"}],"citation":{"ieee":"H. I. 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Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” <i>Journal of Service Management Research</i>, vol. 2, no. 2, pp. 22–35, 2018, doi: <a href=\"http://dx.doi.org/10.15358/2511-8676-2018-2-22\">http://dx.doi.org/10.15358/2511-8676-2018-2-22</a>.","apa":"Steinhoff, L., Witte, C., &#38; Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. <i>Journal of Service Management Research</i>, <i>2</i>(2), 22–35. <a href=\"http://dx.doi.org/10.15358/2511-8676-2018-2-22\">http://dx.doi.org/10.15358/2511-8676-2018-2-22</a>","chicago":"Steinhoff, Lena, Carina Witte, and Andreas Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” <i>Journal of Service Management Research</i> 2, no. 2 (2018): 22–35. <a href=\"http://dx.doi.org/10.15358/2511-8676-2018-2-22\">http://dx.doi.org/10.15358/2511-8676-2018-2-22</a>.","short":"L. Steinhoff, C. Witte, A. 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Are Gift Purchases an Effective Driver of Customer Loyalty? In: <i>2018 AMA Winter Academic Conference Proceedings, New Orleans</i>. ; 2018.","bibtex":"@inproceedings{Eggert_Steinhoff_Witte_2018, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, booktitle={2018 AMA Winter Academic Conference Proceedings, New Orleans}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2018} }","mla":"Eggert, Andreas, et al. “Are Gift Purchases an Effective Driver of Customer Loyalty?” <i>2018 AMA Winter Academic Conference Proceedings, New Orleans</i>, 2018.","short":"A. Eggert, L. Steinhoff, C. Witte, in: 2018 AMA Winter Academic Conference Proceedings, New Orleans, 2018.","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” In <i>2018 AMA Winter Academic Conference Proceedings, New Orleans</i>, 2018.","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2018). 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Wer hat hier das Sagen? <i>Personalmagazin</i>, <i>2</i>, 20–23.","bibtex":"@article{Krebs_Wehner_Kabst_2017, title={Wer hat hier das Sagen?}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={20–23} }","ama":"Krebs B, Wehner M, Kabst R. 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Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. <i>Personalführung</i>, <i>5</i>, 28–33.","chicago":"Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” <i>Personalführung</i> 5 (2017): 28–33.","short":"H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33."},"publication":"Personalführung","_id":"24380","language":[{"iso":"eng"}],"page":"28-33","volume":5,"user_id":"49220","author":[{"full_name":"Rauterberg, Hannah","first_name":"Hannah","last_name":"Rauterberg"},{"id":"49220","first_name":"Benjamin","last_name":"Krebs","full_name":"Krebs, Benjamin"}],"status":"public","title":"Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.","year":"2017","intvolume":"         5","date_updated":"2022-01-06T06:56:19Z"},{"user_id":"477","ddc":["000"],"volume":24,"page":"1237-1240","_id":"3307","publisher":"Taylor & Francis","has_accepted_license":"1","status":"public","project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"file_date_updated":"2018-11-02T15:37:41Z","citation":{"mla":"Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” <i>Applied Economics Letters</i>, vol. 24, no. 17, Taylor &#38; Francis, 2017, pp. 1237–40, doi:<a href=\"https://doi.org/10.1080/13504851.2016.1270399\">10.1080/13504851.2016.1270399</a>.","ama":"Frick B, Kaimann D. The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. <i>Applied Economics Letters</i>. 2017;24(17):1237-1240. doi:<a href=\"https://doi.org/10.1080/13504851.2016.1270399\">10.1080/13504851.2016.1270399</a>","bibtex":"@article{Frick_Kaimann_2017, title={The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}, volume={24}, DOI={<a href=\"https://doi.org/10.1080/13504851.2016.1270399\">10.1080/13504851.2016.1270399</a>}, number={17}, journal={Applied Economics Letters}, publisher={Taylor &#38; Francis}, author={Frick, Bernd and Kaimann, Daniel}, year={2017}, pages={1237–1240} }","apa":"Frick, B., &#38; Kaimann, D. (2017). The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. <i>Applied Economics Letters</i>, <i>24</i>(17), 1237–1240. <a href=\"https://doi.org/10.1080/13504851.2016.1270399\">https://doi.org/10.1080/13504851.2016.1270399</a>","ieee":"B. Frick and D. Kaimann, “The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets,” <i>Applied Economics Letters</i>, vol. 24, no. 17, pp. 1237–1240, 2017.","short":"B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240.","chicago":"Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” <i>Applied Economics Letters</i> 24, no. 17 (2017): 1237–40. <a href=\"https://doi.org/10.1080/13504851.2016.1270399\">https://doi.org/10.1080/13504851.2016.1270399</a>."},"doi":"10.1080/13504851.2016.1270399","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:59:10Z","intvolume":"        24","year":"2017","title":"The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets","author":[{"full_name":"Frick, Bernd","first_name":"Bernd","last_name":"Frick"},{"full_name":"Kaimann, Daniel","first_name":"Daniel","last_name":"Kaimann","id":"18949"}],"type":"journal_article","department":[{"_id":"183"}],"file":[{"file_id":"5308","content_type":"application/pdf","success":1,"relation":"main_file","date_updated":"2018-11-02T15:37:41Z","file_name":"FrickKaimann.pdf","access_level":"closed","file_size":700352,"date_created":"2018-11-02T15:37:41Z","creator":"ups"}],"date_created":"2018-06-22T11:25:35Z","issue":"17","publication":"Applied Economics Letters"},{"year":"2017","status":"public","title":"How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.","conference":{"name":"Frontiers in Service Conference","location":"New York City, USA"},"author":[{"first_name":"Julia","last_name":"Rötzmeier-Keuper","full_name":"Rötzmeier-Keuper, Julia","id":"24869"},{"id":"36392","first_name":"Nancy","last_name":"Wünderlich","full_name":"Wünderlich, Nancy"}],"date_updated":"2022-01-06T06:59:22Z","language":[{"iso":"eng"}],"_id":"3537","user_id":"37741","publication":"Proceedings of the 2017 Frontiers in Service Conference","citation":{"ieee":"J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in <i>Proceedings of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.","apa":"Rötzmeier-Keuper, J., &#38; Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City, USA.","chicago":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017.","short":"J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.","mla":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017.","bibtex":"@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }","ama":"Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: <i>Proceedings of the 2017 Frontiers in Service Conference</i>. ; 2017."},"date_created":"2018-07-11T07:38:23Z","type":"conference","department":[{"_id":"181"}]},{"abstract":[{"lang":"eng","text":"Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective."}],"publication":"The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)","type":"conference","department":[{"_id":"77"},{"_id":"355"},{"_id":"179"}],"file":[{"file_id":"1564","content_type":"application/pdf","success":1,"relation":"main_file","date_updated":"2018-03-21T13:04:12Z","file_name":"115-JakobsKraemerVanStraatenLettmann2017.pdf","file_size":133531,"access_level":"closed","date_created":"2018-03-21T13:04:12Z","creator":"florida"}],"date_created":"2017-10-17T12:41:14Z","date_updated":"2022-01-06T06:51:02Z","year":"2017","title":"Certification Matters for Service Markets","author":[{"first_name":"Marie-Christine","last_name":"Jakobs","full_name":"Jakobs, Marie-Christine"},{"last_name":"Krämer","first_name":"Julia","full_name":"Krämer, Julia"},{"id":"10311","last_name":"van Straaten","first_name":"Dirk","full_name":"van Straaten, Dirk"},{"id":"315","full_name":"Lettmann, Theodor","last_name":"Lettmann","first_name":"Theodor","orcid":"0000-0001-5859-2457"}],"language":[{"iso":"eng"}],"project":[{"name":"SFB 901","_id":"1"},{"_id":"10","name":"SFB 901 - Subprojekt B2"},{"_id":"11","name":"SFB 901 - Subproject B3"},{"name":"SFB 901 - Subproject B4","_id":"12"},{"name":"SFB 901 - Subproject A4","_id":"8"},{"name":"SFB 901 - Project Area A","_id":"2"},{"_id":"3","name":"SFB 901 - Project Area B"}],"file_date_updated":"2018-03-21T13:04:12Z","citation":{"apa":"Jakobs, M.-C., Krämer, J., van Straaten, D., &#38; Lettmann, T. 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