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In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. <i>The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)</i>. ; 2017:7-12.","bibtex":"@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certiﬁcation Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }","mla":"Jakobs, Marie-Christine, et al. “Certiﬁcation Matters for Service Markets.” <i>The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)</i>, edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12.","short":"M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.","chicago":"Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certiﬁcation Matters for Service Markets.” In <i>The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)</i>, edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.","apa":"Jakobs, M.-C., Krämer, J., van Straaten, D., &#38; Lettmann, T. (2017). Certiﬁcation Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), <i>The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)</i> (pp. 7–12).","ieee":"M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certiﬁcation Matters for Service Markets,” in <i>The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)</i>, 2017, pp. 7–12."},"file_date_updated":"2018-03-21T13:04:12Z","project":[{"_id":"1","name":"SFB 901"},{"_id":"10","name":"SFB 901 - Subprojekt B2"},{"_id":"11","name":"SFB 901 - Subproject B3"},{"name":"SFB 901 - Subproject B4","_id":"12"},{"_id":"8","name":"SFB 901 - Subproject A4"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"3","name":"SFB 901 - Project Area B"}],"_id":"115","page":"7-12","editor":[{"last_name":"Marcelo De Barros, Janusz Klink,Tadeus Uhl","first_name":"Thomas Prinz","full_name":"Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz"}],"user_id":"477","ddc":["040"],"status":"public","has_accepted_license":"1","date_created":"2017-10-17T12:41:14Z","file":[{"creator":"florida","date_created":"2018-03-21T13:04:12Z","date_updated":"2018-03-21T13:04:12Z","relation":"main_file","file_size":133531,"access_level":"closed","file_name":"115-JakobsKraemerVanStraatenLettmann2017.pdf","success":1,"content_type":"application/pdf","file_id":"1564"}],"department":[{"_id":"77"},{"_id":"355"},{"_id":"179"}],"type":"conference","publication":"The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)","abstract":[{"text":"Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.","lang":"eng"}],"language":[{"iso":"eng"}],"author":[{"last_name":"Jakobs","first_name":"Marie-Christine","full_name":"Jakobs, Marie-Christine"},{"full_name":"Krämer, Julia","first_name":"Julia","last_name":"Krämer"},{"id":"10311","last_name":"van Straaten","first_name":"Dirk","full_name":"van Straaten, Dirk"},{"id":"315","first_name":"Theodor","orcid":"0000-0001-5859-2457","last_name":"Lettmann","full_name":"Lettmann, Theodor"}],"year":"2017","title":"Certiﬁcation Matters for Service Markets","date_updated":"2022-01-06T06:51:02Z"},{"doi":"10.1515/9783110517163-015","language":[{"iso":"eng"}],"publication_status":"published","date_updated":"2022-01-06T06:54:46Z","year":"2017","title":"Managementpraktiken in KMU","publication_identifier":{"isbn":["9783110517163"]},"author":[{"id":"72497","first_name":"Kirsten","last_name":"Thommes","full_name":"Thommes, Kirsten"}],"type":"book_chapter","department":[{"_id":"178"}],"date_created":"2021-02-03T07:47:04Z","publication":"Controlling für kleine und mittlere Unternehmen","user_id":"49071","editor":[{"last_name":"Müller","first_name":"David","full_name":"Müller, David"}],"page":"367-392","edition":"2","_id":"21130","publisher":"De Gruyter","status":"public","place":"Berlin, Boston","citation":{"mla":"Thommes, Kirsten. “Managementpraktiken in KMU.” <i>Controlling Für Kleine Und Mittlere Unternehmen</i>, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:<a href=\"https://doi.org/10.1515/9783110517163-015\">10.1515/9783110517163-015</a>.","bibtex":"@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={<a href=\"https://doi.org/10.1515/9783110517163-015\">10.1515/9783110517163-015</a>}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }","ama":"Thommes K. Managementpraktiken in KMU. In: Müller D, ed. <i>Controlling Für Kleine Und Mittlere Unternehmen</i>. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:<a href=\"https://doi.org/10.1515/9783110517163-015\">10.1515/9783110517163-015</a>","ieee":"K. Thommes, “Managementpraktiken in KMU,” in <i>Controlling für kleine und mittlere Unternehmen</i>, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.","apa":"Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), <i>Controlling für kleine und mittlere Unternehmen</i> (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. <a href=\"https://doi.org/10.1515/9783110517163-015\">https://doi.org/10.1515/9783110517163-015</a>","short":"K. Thommes, in: D. 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