[{"page":"476--498","citation":{"apa":"Eggert, A., Boehm, E., &#38; Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>, (3), 476--498.","bibtex":"@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }","mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, no. 3, 2017, pp. 476--498.","short":"A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.","ama":"Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>. 2017;(3):476--498.","ieee":"A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” <i>Journal of Service Management</i>, no. 3, pp. 476--498, 2017.","chicago":"Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, no. 3 (2017): 476--498."},"year":"2017","issue":"3","title":"Business service outsourcing in manufacturing firms: an event study","date_created":"2018-10-25T08:15:42Z","author":[{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"},{"last_name":"Boehm","full_name":"Boehm, Eva","first_name":"Eva"},{"first_name":"Christina","full_name":"Cramer, Christina","last_name":"Cramer"}],"date_updated":"2022-01-06T07:01:26Z","status":"public","publication":"Journal of Service Management","type":"journal_article","language":[{"iso":"eng"}],"department":[{"_id":"180"}],"user_id":"57352","_id":"4838"},{"department":[{"_id":"180"}],"user_id":"57352","_id":"4840","publication":"Industrial Marketing Management","type":"journal_article","status":"public","author":[{"first_name":"Eva","full_name":"Boehm, Eva","last_name":"Boehm"},{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"first_name":"Christoph","full_name":"Thiesbrummel, Christoph","last_name":"Thiesbrummel"}],"date_created":"2018-10-25T08:18:08Z","date_updated":"2022-01-06T07:01:27Z","title":"Service transition: A viable option for manufacturing companies with deteriorating financial performance?","page":"101--111","citation":{"apa":"Boehm, E., Eggert, A., &#38; Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? <i>Industrial Marketing Management</i>, 101--111.","mla":"Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>, 2017, pp. 101--111.","short":"E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.","bibtex":"@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }","ama":"Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? <i>Industrial Marketing Management</i>. 2017:101--111.","chicago":"Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>, 2017, 101--111.","ieee":"E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” <i>Industrial Marketing Management</i>, pp. 101--111, 2017."},"year":"2017"},{"year":"2017","place":"Wiesbaden","citation":{"apa":"Helm, S., Günter, B., &#38; Eggert, A. (Eds.). (2017). <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2\">https://doi.org/10.1007/978-3-658-10920-2</a>","mla":"Helm, Sabrina, et al., editors. <i>Kundenwert</i>. Springer Fachmedien Wiesbaden, 2017, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>.","short":"S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.","bibtex":"@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }","ama":"Helm S, Günter B, Eggert A, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>","ieee":"S. Helm, B. Günter, and A. Eggert, Eds., <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2\">https://doi.org/10.1007/978-3-658-10920-2</a>."},"publication_identifier":{"isbn":["9783658109196","9783658109202"]},"publication_status":"published","title":"Kundenwert","doi":"10.1007/978-3-658-10920-2","publisher":"Springer Fachmedien Wiesbaden","date_updated":"2022-01-06T07:01:29Z","date_created":"2018-10-26T08:35:05Z","editor":[{"last_name":"Helm","full_name":"Helm, Sabrina","first_name":"Sabrina"},{"last_name":"Günter","full_name":"Günter, Bernd","first_name":"Bernd"},{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"}],"status":"public","type":"book_editor","_id":"4908","department":[{"_id":"178"},{"_id":"180"}],"user_id":"57352"},{"article_type":"original","language":[{"iso":"eng"}],"_id":"4933","user_id":"37741","department":[{"_id":"178"}],"abstract":[{"lang":"eng","text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract."}],"status":"public","type":"journal_article","publication":"Journal of Business Research","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","date_updated":"2022-01-06T07:01:29Z","publisher":"Elsevier","date_created":"2018-10-26T09:41:17Z","author":[{"full_name":"Wangenheim, Florian v","last_name":"Wangenheim","first_name":"Florian v"},{"first_name":"Nancy V","last_name":"Wünderlich","full_name":"Wünderlich, Nancy V"},{"first_name":"Jan H","last_name":"Schumann","full_name":"Schumann, Jan H"}],"year":"2017","citation":{"ieee":"F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” <i>Journal of Business Research</i>, no. 79, pp. 181--188, 2017.","chicago":"Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79 (2017): 181--188.","ama":"Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188.","apa":"Wangenheim, F. v, Wünderlich, N. V., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 181--188.","short":"F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188."},"page":"181--188","publication_status":"published","issue":"79"},{"publication_status":"published","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"citation":{"ieee":"A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.","chicago":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In <i>Kundenwert</i>, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">https://doi.org/10.1007/978-3-658-10920-2_2</a>.","ama":"Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>","short":"A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.","mla":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>.","bibtex":"@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }","apa":"Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In <i>Kundenwert</i> (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">https://doi.org/10.1007/978-3-658-10920-2_2</a>"},"page":"37-51","place":"Wiesbaden","year":"2017","author":[{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"}],"date_created":"2018-10-26T09:57:19Z","publisher":"Springer Fachmedien Wiesbaden","date_updated":"2022-01-06T07:01:30Z","doi":"10.1007/978-3-658-10920-2_2","title":"Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration","type":"book_chapter","publication":"Kundenwert","status":"public","user_id":"57352","department":[{"_id":"178"},{"_id":"180"}],"_id":"4941"},{"publication_identifier":{"isbn":["9783658109196","9783658109202"]},"publication_status":"published","page":"3-34","citation":{"ama":"Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In <i>Kundenwert</i>, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>.","ieee":"S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.","bibtex":"@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }","mla":"Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>.","short":"S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.","apa":"Helm, S., Günter, B., &#38; Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In <i>Kundenwert</i> (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>"},"year":"2017","place":"Wiesbaden","date_created":"2018-10-26T09:58:46Z","author":[{"first_name":"Sabrina","full_name":"Helm, Sabrina","last_name":"Helm"},{"last_name":"Günter","full_name":"Günter, Bernd","first_name":"Bernd"},{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"}],"date_updated":"2022-01-06T07:01:30Z","publisher":"Springer Fachmedien Wiesbaden","doi":"10.1007/978-3-658-10920-2_1","title":"Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen","publication":"Kundenwert","type":"book_chapter","status":"public","department":[{"_id":"178"},{"_id":"180"}],"user_id":"57352","_id":"4942"},{"year":"2017","page":"181--188","citation":{"apa":"Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 181--188.","short":"F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }","ieee":"F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” <i>Journal of Business Research</i>, no. 79, pp. 181--188, 2017.","chicago":"Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79 (2017): 181--188.","ama":"Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188."},"publication_status":"published","issue":"79","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","publisher":"Elsevier","date_updated":"2022-01-06T07:01:30Z","author":[{"last_name":"Wangenheim","full_name":"Wangenheim, Florian v","first_name":"Florian v"},{"first_name":"Nancy","id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich"},{"first_name":"Jan H","full_name":"Schumann, Jan H","last_name":"Schumann"}],"date_created":"2018-10-26T10:11:34Z","abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}],"status":"public","publication":"Journal of Business Research","type":"journal_article","keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"article_type":"original","language":[{"iso":"eng"}],"_id":"4947","department":[{"_id":"178"},{"_id":"181"}],"user_id":"37741"},{"citation":{"ieee":"B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” <i>Journal of Business Research</i>, no. 79, pp. 238--246, 2017.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79 (2017): 238--246.","ama":"Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>. 2017;(79):238--246.","bibtex":"@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.","mla":"Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 238--246.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>, (79), 238--246."},"page":"238--246","year":"2017","issue":"79","publication_status":"published","title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers","author":[{"last_name":"Larivière","full_name":"Larivière, Bart","first_name":"Bart"},{"first_name":"David","full_name":"Bowen, David","last_name":"Bowen"},{"last_name":"Andreassen","full_name":"Andreassen, Tor W","first_name":"Tor W"},{"full_name":"Kunz, Werner","last_name":"Kunz","first_name":"Werner"},{"full_name":"Sirianni, Nancy J","last_name":"Sirianni","first_name":"Nancy J"},{"first_name":"Chris","last_name":"Voss","full_name":"Voss, Chris"},{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"},{"full_name":"De Keyser, Arne","last_name":"De Keyser","first_name":"Arne"}],"date_created":"2018-10-26T10:15:22Z","date_updated":"2022-01-06T07:01:30Z","publisher":"Elsevier","status":"public","abstract":[{"text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic.","lang":"eng"}],"type":"journal_article","publication":"Journal of Business Research","language":[{"iso":"eng"}],"article_type":"original","keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"user_id":"37741","department":[{"_id":"178"},{"_id":"181"}],"_id":"4949"},{"user_id":"37741","department":[{"_id":"178"},{"_id":"181"}],"_id":"4955","language":[{"iso":"eng"}],"type":"conference","publication":"Proceedings of the 38th International Conference on Information Systems (ICIS 2017)","status":"public","author":[{"last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392","first_name":"Nancy"},{"first_name":"Stefanie ","last_name":"Paluch","full_name":"Paluch, Stefanie "}],"date_created":"2018-10-26T10:32:20Z","date_updated":"2022-01-06T07:01:30Z","conference":{"name":"38th International Conference on Information Systems (ICIS 2017)","location":"Seoul, Korea"},"title":"A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents","publication_status":"published","citation":{"bibtex":"@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }","short":"N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.","mla":"Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>, 2017.","apa":"Wünderlich, N., &#38; Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>. Seoul, Korea.","chicago":"Wünderlich, Nancy, and Stefanie  Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>, 2017.","ieee":"N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>, Seoul, Korea, 2017.","ama":"Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In: <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>. ; 2017."},"year":"2017"},{"status":"public","publication":"Proceedings of the 2017 Frontiers in Service Conference","type":"conference","language":[{"iso":"eng"}],"department":[{"_id":"178"},{"_id":"181"}],"user_id":"37741","_id":"4956","citation":{"chicago":"Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017.","ieee":"I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in <i>Proceedings of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.","ama":"Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In: <i>Proceedings of the 2017 Frontiers in Service Conference</i>. ; 2017.","bibtex":"@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }","mla":"Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017.","short":"I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.","apa":"Teßmer, I., Olsson, M., Gustafsson, A., &#38; Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City, USA."},"year":"2017","publication_status":"published","conference":{"location":"New York City, USA","name":"2017 Frontiers in Service Conference"},"title":"How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances","author":[{"first_name":"Isabel","full_name":"Teßmer, Isabel","last_name":"Teßmer"},{"first_name":"Marcus","full_name":"Olsson, Marcus","last_name":"Olsson"},{"first_name":"Anders","full_name":"Gustafsson, Anders","last_name":"Gustafsson"},{"first_name":"Nancy","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392"}],"date_created":"2018-10-26T10:35:18Z","date_updated":"2022-01-06T07:01:30Z"},{"issue":"4","year":"2017","page":"377--398","citation":{"bibtex":"@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }","short":"C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.","mla":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4, 2017, pp. 377--398.","apa":"Grund, C., &#38; Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. <i>Schmalenbach Business Review</i>, (4), 377--398.","ieee":"C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” <i>Schmalenbach Business Review</i>, no. 4, pp. 377--398, 2017.","chicago":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4 (2017): 377--398.","ama":"Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. <i>Schmalenbach Business Review</i>. 2017;(4):377--398."},"date_updated":"2022-01-06T07:01:31Z","author":[{"first_name":"Christian","last_name":"Grund","full_name":"Grund, Christian"},{"first_name":"Kirsten","last_name":"Thommes","id":"72497","full_name":"Thommes, Kirsten"}],"date_created":"2018-10-29T07:58:38Z","title":"The Role of Contract Types for Employees’ Public Service Motivation","publication":"Schmalenbach Business Review","type":"journal_article","status":"public","_id":"4966","department":[{"_id":"178"},{"_id":"184"}],"user_id":"69384"},{"title":"Age diversity and its effects on team performance","author":[{"first_name":"Janny","last_name":"Klabuhn","full_name":"Klabuhn, Janny"},{"last_name":"Thommes","id":"72497","full_name":"Thommes, Kirsten","first_name":"Kirsten"}],"date_created":"2018-10-29T10:47:29Z","date_updated":"2022-01-06T07:01:33Z","page":"15119","citation":{"mla":"Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” <i>Academy of Management Proceedings</i>, no. 1, 2017, p. 15119.","short":"J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.","bibtex":"@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }","apa":"Klabuhn, J., &#38; Thommes, K. (2017). Age diversity and its effects on team performance. In <i>Academy of Management Proceedings</i> (p. 15119).","chicago":"Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In <i>Academy of Management Proceedings</i>, 15119, 2017.","ieee":"J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in <i>Academy of Management Proceedings</i>, 2017, no. 1, p. 15119.","ama":"Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: <i>Academy of Management Proceedings</i>. ; 2017:15119."},"year":"2017","issue":"1","department":[{"_id":"178"},{"_id":"184"}],"user_id":"69384","_id":"4987","status":"public","publication":"Academy of Management Proceedings","type":"conference"},{"date_updated":"2022-01-06T07:01:34Z","date_created":"2018-10-30T09:14:02Z","author":[{"full_name":"Garnefeld, Ina","last_name":"Garnefeld","first_name":"Ina"},{"last_name":"Boehm","full_name":"Boehm, Eva","first_name":"Eva"},{"first_name":"Lena","last_name":"Feider","full_name":"Feider, Lena"}],"title":"Retourenmanagement zur Steigerung des Kundenwerts","year":"2017","citation":{"ama":"Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: <i>Kundenwert</i>. ; 2017:599--624.","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in <i>Kundenwert</i>, 2017, pp. 599--624.","chicago":"Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung Des Kundenwerts.” In <i>Kundenwert</i>, 599--624, 2017.","mla":"Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.” <i>Kundenwert</i>, 2017, pp. 599--624.","bibtex":"@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }","short":"I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.","apa":"Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Retourenmanagement zur Steigerung des Kundenwerts. In <i>Kundenwert</i> (pp. 599--624)."},"page":"599--624","_id":"5005","user_id":"57352","department":[{"_id":"178"},{"_id":"180"}],"language":[{"iso":"eng"}],"type":"book_chapter","publication":"Kundenwert","status":"public"},{"status":"public","publication":"Proceedings of QUIS 2017","type":"conference","language":[{"iso":"eng"}],"_id":"5328","department":[{"_id":"181"},{"_id":"178"}],"user_id":"37741","year":"2017","citation":{"mla":"Larivière, Bart, et al. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” <i>Proceedings of QUIS 2017</i>, 2017.","bibtex":"@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In <i>Proceedings of QUIS 2017</i>. Porto, Portugal.","ama":"Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In: <i>Proceedings of QUIS 2017</i>. ; 2017.","ieee":"B. Larivière <i>et al.</i>, “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.,” in <i>Proceedings of QUIS 2017</i>, Porto, Portugal, 2017.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” In <i>Proceedings of QUIS 2017</i>, 2017."},"publication_status":"published","title":"Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.","conference":{"location":"Porto, Portugal","name":"QUIS 2017"},"date_updated":"2022-01-06T07:01:49Z","author":[{"last_name":"Larivière","full_name":"Larivière, Bart","first_name":"Bart"},{"first_name":"David","full_name":"Bowen, David","last_name":"Bowen"},{"full_name":"Andreassen, Tor W","last_name":"Andreassen","first_name":"Tor W"},{"first_name":"Werner","last_name":"Kunz","full_name":"Kunz, Werner"},{"last_name":"Sirianni","full_name":"Sirianni, Nancy J","first_name":"Nancy J"},{"last_name":"Voss","full_name":"Voss, Chris","first_name":"Chris"},{"last_name":"Wünderlich","id":"36392","full_name":"Wünderlich, Nancy","first_name":"Nancy"},{"first_name":"Arne","full_name":"De Keyser, Arne","last_name":"De Keyser"}],"date_created":"2018-11-02T17:53:24Z"},{"_id":"5329","department":[{"_id":"181"},{"_id":"178"}],"user_id":"37741","language":[{"iso":"eng"}],"publication":"Proceedings of the 2017 Winter Marketing Educators' Conference","type":"conference","status":"public","date_updated":"2022-01-06T07:01:49Z","date_created":"2018-11-02T17:58:41Z","author":[{"last_name":"Becker-Özcamlica","full_name":"Becker-Özcamlica, Hürrem","first_name":"Hürrem"},{"first_name":"Isabel","last_name":"Teßmer","full_name":"Teßmer, Isabel"},{"first_name":"Nancy","id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich"}],"title":"Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.","conference":{"name":"2017 Winter Marketing Educators' Conference","location":"Orlando, USA"},"publication_status":"published","year":"2017","citation":{"bibtex":"@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }","mla":"Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, 2017.","short":"H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.","apa":"Becker-Özcamlica, H., Teßmer, I., &#38; Wünderlich, N. (2017). Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>. Orlando, USA.","ama":"Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In: <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>. ; 2017.","chicago":"Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” In <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, 2017.","ieee":"H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.,” in <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, Orlando, USA, 2017."}},{"status":"public","type":"conference","language":[{"iso":"eng"}],"_id":"5479","department":[{"_id":"19"},{"_id":"180"}],"user_id":"57352","series_title":"2017 Winter AMA Proceedings","year":"2017","citation":{"short":"A. Eggert, L. Steinhoff, C. Witte, (2017).","bibtex":"@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }","mla":"Eggert, Andreas, et al. <i>The Loyalty Effect of Gift Purchases</i>. 2017.","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2017). The Loyalty Effect of Gift Purchases.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017.","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.","ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017."},"title":"The Loyalty Effect of Gift Purchases","date_updated":"2022-01-06T07:01:55Z","date_created":"2018-11-12T10:05:58Z","author":[{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"},{"first_name":"Lena","full_name":"Steinhoff, Lena","last_name":"Steinhoff"},{"full_name":"Witte, Carina","last_name":"Witte","first_name":"Carina"}]},{"year":"2017","citation":{"ama":"Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017.","chicago":"Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","bibtex":"@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","mla":"Garnefeld, I., et al. <i>Managing the Necessary Evil: Can Payment Methods Reduce Product Returns</i>. 2017.","short":"I. Garnefeld, E. Boehm, L. Feider, (2017).","apa":"Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns."},"title":"Managing the Necessary Evil: Can Payment Methods Reduce Product Returns","date_updated":"2022-01-06T07:01:56Z","author":[{"full_name":"Garnefeld, I","last_name":"Garnefeld","first_name":"I"},{"first_name":"E","full_name":"Boehm, E","last_name":"Boehm"},{"first_name":"L","last_name":"Feider","full_name":"Feider, L"}],"date_created":"2018-11-12T10:21:49Z","status":"public","type":"conference","language":[{"iso":"eng"}],"_id":"5482","department":[{"_id":"19"},{"_id":"180"}],"user_id":"57352","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings"},{"year":"2017","citation":{"ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.","apa":"Cramer, C., Boehm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?","short":"C. Cramer, E. Boehm, A. Eggert, (2017).","bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","mla":"Cramer, C., et al. <i>Service Awards: Do They Help or Harm in Case of a Service Failure?</i> 2017."},"title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","date_updated":"2022-01-06T07:01:56Z","author":[{"last_name":"Cramer","full_name":"Cramer, C","first_name":"C"},{"first_name":"E","full_name":"Boehm, E","last_name":"Boehm"},{"first_name":"A","last_name":"Eggert","full_name":"Eggert, A"}],"date_created":"2018-11-12T10:24:01Z","status":"public","type":"conference","language":[{"iso":"eng"}],"_id":"5483","department":[{"_id":"19"},{"_id":"180"}],"user_id":"57352","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings"},{"has_accepted_license":"1","citation":{"short":"O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.","mla":"Sürücü, Oktay, et al. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","bibtex":"@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }","apa":"Sürücü, O., Mir Djawadi, B., &#38; Brangewitz, S. (2017). <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn.","chicago":"Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","ieee":"O. Sürücü, B. Mir Djawadi, and S. Brangewitz, <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","ama":"Sürücü O, Mir Djawadi B, Brangewitz S. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn; 2017."},"year":"2017","author":[{"full_name":"Sürücü, Oktay","last_name":"Sürücü","first_name":"Oktay"},{"first_name":"Behnud","full_name":"Mir Djawadi, Behnud","id":"26032","last_name":"Mir Djawadi","orcid":"0000-0002-6271-5912"},{"first_name":"Sonja","full_name":"Brangewitz, Sonja","last_name":"Brangewitz"}],"date_created":"2017-12-15T11:24:00Z","date_updated":"2022-01-06T06:50:44Z","publisher":"Universität Paderborn","title":"Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries","type":"report","file":[{"creator":"bhoyer","date_created":"2018-11-06T15:27:20Z","date_updated":"2018-11-06T15:27:20Z","access_level":"closed","file_name":"SSRN-id2959997.pdf","file_id":"5386","file_size":260633,"content_type":"application/pdf","relation":"main_file","success":1}],"status":"public","user_id":"477","department":[{"_id":"205"},{"_id":"179"}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A3","_id":"7"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"_id":"1057","language":[{"iso":"eng"}],"file_date_updated":"2018-11-06T15:27:20Z","ddc":["330"]},{"file_date_updated":"2018-11-21T09:43:33Z","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"_id":"1062","user_id":"477","department":[{"_id":"183"}],"status":"public","type":"journal_article","doi":"10.3727/216929717X15046207899410","date_updated":"2022-01-06T06:50:48Z","author":[{"first_name":"Bernd","full_name":"Frick, Bernd","last_name":"Frick"},{"first_name":"Olivier","last_name":"Gergaud","full_name":"Gergaud, Olivier"},{"first_name":"Petra","last_name":"Winter","full_name":"Winter, Petra"}],"volume":2,"citation":{"ama":"Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>. 2017;2(4):259-271(13). doi:<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>","chicago":"Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i> 2, no. 4 (2017): 259-271(13). <a href=\"https://doi.org/10.3727/216929717X15046207899410\">https://doi.org/10.3727/216929717X15046207899410</a>.","ieee":"B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” <i>Gastronomy and Tourism</i>, vol. 2, no. 4, pp. 259-271(13), 2017.","apa":"Frick, B., Gergaud, O., &#38; Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>, <i>2</i>(4), 259-271(13). <a href=\"https://doi.org/10.3727/216929717X15046207899410\">https://doi.org/10.3727/216929717X15046207899410</a>","mla":"Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i>, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>.","short":"B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).","bibtex":"@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }"},"page":"259-271(13)","intvolume":"         2","has_accepted_license":"1","ddc":["330"],"language":[{"iso":"eng"}],"file":[{"relation":"main_file","content_type":"application/pdf","file_size":79285,"file_name":"frick_gergaud_matic_gat_2017.pdf","access_level":"closed","file_id":"5771","date_updated":"2018-11-21T09:43:33Z","creator":"bhoyer","date_created":"2018-11-21T09:43:33Z"}],"publication":"Gastronomy and Tourism","title":"The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry","publisher":"Cognizant Communication Corporation","date_created":"2017-12-18T08:17:35Z","year":"2017","issue":"4"}]