[{"abstract":[{"text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic.","lang":"eng"}],"issue":"79","publication":"Journal of Business Research","citation":{"chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79 (2017): 238--246.","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.","ieee":"B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” <i>Journal of Business Research</i>, no. 79, pp. 238--246, 2017.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>, (79), 238--246.","bibtex":"@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }","ama":"Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>. 2017;(79):238--246.","mla":"Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 238--246."},"type":"journal_article","keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"department":[{"_id":"178"},{"_id":"181"}],"date_created":"2018-10-26T10:15:22Z","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","article_type":"original","year":"2017","status":"public","title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers","author":[{"full_name":"Larivière, Bart","last_name":"Larivière","first_name":"Bart"},{"last_name":"Bowen","first_name":"David","full_name":"Bowen, David"},{"first_name":"Tor W","last_name":"Andreassen","full_name":"Andreassen, Tor W"},{"first_name":"Werner","last_name":"Kunz","full_name":"Kunz, Werner"},{"full_name":"Sirianni, Nancy J","last_name":"Sirianni","first_name":"Nancy J"},{"last_name":"Voss","first_name":"Chris","full_name":"Voss, Chris"},{"first_name":"Nancy","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392"},{"full_name":"De Keyser, Arne","first_name":"Arne","last_name":"De Keyser"}],"user_id":"37741","page":"238--246","publisher":"Elsevier","_id":"4949","language":[{"iso":"eng"}]},{"language":[{"iso":"eng"}],"_id":"4955","user_id":"37741","status":"public","title":"A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents","year":"2017","author":[{"id":"36392","first_name":"Nancy","last_name":"Wünderlich","full_name":"Wünderlich, Nancy"},{"first_name":"Stefanie ","last_name":"Paluch","full_name":"Paluch, Stefanie "}],"conference":{"name":"38th International Conference on Information Systems (ICIS 2017)","location":"Seoul, Korea"},"publication_status":"published","date_updated":"2022-01-06T07:01:30Z","date_created":"2018-10-26T10:32:20Z","type":"conference","department":[{"_id":"178"},{"_id":"181"}],"publication":"Proceedings of the 38th International Conference on Information Systems (ICIS 2017)","citation":{"ieee":"N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>, Seoul, Korea, 2017.","apa":"Wünderlich, N., &#38; Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>. Seoul, Korea.","chicago":"Wünderlich, Nancy, and Stefanie  Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>, 2017.","short":"N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.","mla":"Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>, 2017.","bibtex":"@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }","ama":"Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In: <i>Proceedings of the 38th International Conference on Information Systems (ICIS 2017)</i>. ; 2017."}},{"year":"2017","title":"How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances","status":"public","author":[{"full_name":"Teßmer, Isabel","first_name":"Isabel","last_name":"Teßmer"},{"first_name":"Marcus","last_name":"Olsson","full_name":"Olsson, Marcus"},{"last_name":"Gustafsson","first_name":"Anders","full_name":"Gustafsson, Anders"},{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"}],"conference":{"location":"New York City, USA","name":"2017 Frontiers in Service Conference"},"publication_status":"published","date_updated":"2022-01-06T07:01:30Z","language":[{"iso":"eng"}],"_id":"4956","user_id":"37741","publication":"Proceedings of the 2017 Frontiers in Service Conference","citation":{"mla":"Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017.","ama":"Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In: <i>Proceedings of the 2017 Frontiers in Service Conference</i>. ; 2017.","bibtex":"@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }","apa":"Teßmer, I., Olsson, M., Gustafsson, A., &#38; Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City, USA.","ieee":"I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in <i>Proceedings of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.","short":"I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.","chicago":"Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017."},"date_created":"2018-10-26T10:35:18Z","type":"conference","department":[{"_id":"178"},{"_id":"181"}]},{"user_id":"69384","page":"377--398","_id":"4966","date_updated":"2022-01-06T07:01:31Z","title":"The Role of Contract Types for Employees’ Public Service Motivation","status":"public","year":"2017","author":[{"full_name":"Grund, Christian","first_name":"Christian","last_name":"Grund"},{"first_name":"Kirsten","last_name":"Thommes","full_name":"Thommes, Kirsten","id":"72497"}],"type":"journal_article","department":[{"_id":"178"},{"_id":"184"}],"date_created":"2018-10-29T07:58:38Z","publication":"Schmalenbach Business Review","issue":"4","citation":{"short":"C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.","chicago":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4 (2017): 377--398.","ieee":"C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” <i>Schmalenbach Business Review</i>, no. 4, pp. 377--398, 2017.","apa":"Grund, C., &#38; Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. <i>Schmalenbach Business Review</i>, (4), 377--398.","bibtex":"@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }","ama":"Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. <i>Schmalenbach Business Review</i>. 2017;(4):377--398.","mla":"Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4, 2017, pp. 377--398."}},{"citation":{"short":"J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.","chicago":"Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In <i>Academy of Management Proceedings</i>, 15119, 2017.","apa":"Klabuhn, J., &#38; Thommes, K. (2017). Age diversity and its effects on team performance. In <i>Academy of Management Proceedings</i> (p. 15119).","ieee":"J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in <i>Academy of Management Proceedings</i>, 2017, no. 1, p. 15119.","ama":"Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: <i>Academy of Management Proceedings</i>. ; 2017:15119.","bibtex":"@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }","mla":"Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” <i>Academy of Management Proceedings</i>, no. 1, 2017, p. 15119."},"issue":"1","publication":"Academy of Management Proceedings","date_created":"2018-10-29T10:47:29Z","department":[{"_id":"178"},{"_id":"184"}],"type":"conference","author":[{"full_name":"Klabuhn, Janny","last_name":"Klabuhn","first_name":"Janny"},{"id":"72497","first_name":"Kirsten","last_name":"Thommes","full_name":"Thommes, Kirsten"}],"title":"Age diversity and its effects on team performance","status":"public","year":"2017","date_updated":"2022-01-06T07:01:33Z","_id":"4987","page":"15119","user_id":"69384"},{"user_id":"57352","language":[{"iso":"eng"}],"_id":"5005","page":"599--624","date_updated":"2022-01-06T07:01:34Z","author":[{"full_name":"Garnefeld, Ina","first_name":"Ina","last_name":"Garnefeld"},{"full_name":"Boehm, Eva","last_name":"Boehm","first_name":"Eva"},{"first_name":"Lena","last_name":"Feider","full_name":"Feider, Lena"}],"year":"2017","status":"public","title":"Retourenmanagement zur Steigerung des Kundenwerts","department":[{"_id":"178"},{"_id":"180"}],"type":"book_chapter","date_created":"2018-10-30T09:14:02Z","citation":{"ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in <i>Kundenwert</i>, 2017, pp. 599--624.","apa":"Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Retourenmanagement zur Steigerung des Kundenwerts. In <i>Kundenwert</i> (pp. 599--624).","mla":"Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.” <i>Kundenwert</i>, 2017, pp. 599--624.","bibtex":"@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }","chicago":"Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung Des Kundenwerts.” In <i>Kundenwert</i>, 599--624, 2017.","short":"I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.","ama":"Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: <i>Kundenwert</i>. ; 2017:599--624."},"publication":"Kundenwert"},{"date_created":"2018-11-02T17:53:24Z","type":"conference","department":[{"_id":"181"},{"_id":"178"}],"publication":"Proceedings of QUIS 2017","citation":{"bibtex":"@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }","ama":"Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In: <i>Proceedings of QUIS 2017</i>. ; 2017.","mla":"Larivière, Bart, et al. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” <i>Proceedings of QUIS 2017</i>, 2017.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” In <i>Proceedings of QUIS 2017</i>, 2017.","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.","ieee":"B. Larivière <i>et al.</i>, “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.,” in <i>Proceedings of QUIS 2017</i>, Porto, Portugal, 2017.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In <i>Proceedings of QUIS 2017</i>. Porto, Portugal."},"_id":"5328","language":[{"iso":"eng"}],"user_id":"37741","year":"2017","title":"Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.","status":"public","conference":{"location":"Porto, Portugal","name":"QUIS 2017"},"author":[{"full_name":"Larivière, Bart","first_name":"Bart","last_name":"Larivière"},{"first_name":"David","last_name":"Bowen","full_name":"Bowen, David"},{"last_name":"Andreassen","first_name":"Tor W","full_name":"Andreassen, Tor W"},{"full_name":"Kunz, Werner","last_name":"Kunz","first_name":"Werner"},{"first_name":"Nancy J","last_name":"Sirianni","full_name":"Sirianni, Nancy J"},{"first_name":"Chris","last_name":"Voss","full_name":"Voss, Chris"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","last_name":"Wünderlich","id":"36392"},{"full_name":"De Keyser, Arne","first_name":"Arne","last_name":"De Keyser"}],"date_updated":"2022-01-06T07:01:49Z","publication_status":"published"},{"citation":{"mla":"Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, 2017.","bibtex":"@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }","ama":"Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In: <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>. ; 2017.","ieee":"H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.,” in <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, Orlando, USA, 2017.","apa":"Becker-Özcamlica, H., Teßmer, I., &#38; Wünderlich, N. (2017). Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>. Orlando, USA.","short":"H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.","chicago":"Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” In <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, 2017."},"publication":"Proceedings of the 2017 Winter Marketing Educators' Conference","date_created":"2018-11-02T17:58:41Z","department":[{"_id":"181"},{"_id":"178"}],"type":"conference","conference":{"name":"2017 Winter Marketing Educators' Conference","location":"Orlando, USA"},"author":[{"full_name":"Becker-Özcamlica, Hürrem","first_name":"Hürrem","last_name":"Becker-Özcamlica"},{"full_name":"Teßmer, Isabel","first_name":"Isabel","last_name":"Teßmer"},{"full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy","id":"36392"}],"status":"public","year":"2017","title":"Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.","date_updated":"2022-01-06T07:01:49Z","publication_status":"published","language":[{"iso":"eng"}],"_id":"5329","user_id":"37741"},{"date_updated":"2022-01-06T07:01:55Z","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"full_name":"Steinhoff, Lena","last_name":"Steinhoff","first_name":"Lena"},{"full_name":"Witte, Carina","first_name":"Carina","last_name":"Witte"}],"title":"The Loyalty Effect of Gift Purchases","year":"2017","status":"public","user_id":"57352","language":[{"iso":"eng"}],"_id":"5479","series_title":"2017 Winter AMA Proceedings","citation":{"ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.","bibtex":"@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }","mla":"Eggert, Andreas, et al. <i>The Loyalty Effect of Gift Purchases</i>. 2017.","short":"A. Eggert, L. Steinhoff, C. Witte, (2017).","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2017). The Loyalty Effect of Gift Purchases.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017."},"department":[{"_id":"19"},{"_id":"180"}],"type":"conference","date_created":"2018-11-12T10:05:58Z"},{"date_updated":"2022-01-06T07:01:56Z","author":[{"last_name":"Garnefeld","first_name":"I","full_name":"Garnefeld, I"},{"full_name":"Boehm, E","first_name":"E","last_name":"Boehm"},{"last_name":"Feider","first_name":"L","full_name":"Feider, L"}],"status":"public","title":"Managing the Necessary Evil: Can Payment Methods Reduce Product Returns","year":"2017","user_id":"57352","language":[{"iso":"eng"}],"_id":"5482","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","citation":{"chicago":"Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","short":"I. Garnefeld, E. Boehm, L. Feider, (2017).","ama":"Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","bibtex":"@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","mla":"Garnefeld, I., et al. <i>Managing the Necessary Evil: Can Payment Methods Reduce Product Returns</i>. 2017.","apa":"Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017."},"department":[{"_id":"19"},{"_id":"180"}],"type":"conference","date_created":"2018-11-12T10:21:49Z"},{"date_updated":"2022-01-06T07:01:56Z","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","status":"public","year":"2017","author":[{"last_name":"Cramer","first_name":"C","full_name":"Cramer, C"},{"first_name":"E","last_name":"Boehm","full_name":"Boehm, E"},{"last_name":"Eggert","first_name":"A","full_name":"Eggert, A"}],"user_id":"57352","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","_id":"5483","language":[{"iso":"eng"}],"citation":{"bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","short":"C. Cramer, E. Boehm, A. Eggert, (2017).","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.","mla":"Cramer, C., et al. <i>Service Awards: Do They Help or Harm in Case of a Service Failure?</i> 2017.","apa":"Cramer, C., Boehm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?"},"type":"conference","department":[{"_id":"19"},{"_id":"180"}],"date_created":"2018-11-12T10:24:01Z"},{"language":[{"iso":"eng"}],"_id":"1057","publisher":"Universität Paderborn","ddc":["330"],"user_id":"477","author":[{"full_name":"Sürücü, Oktay","last_name":"Sürücü","first_name":"Oktay"},{"id":"26032","full_name":"Mir Djawadi, Behnud","last_name":"Mir Djawadi","first_name":"Behnud","orcid":"0000-0002-6271-5912"},{"last_name":"Brangewitz","first_name":"Sonja","full_name":"Brangewitz, Sonja"}],"year":"2017","status":"public","title":"Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries","has_accepted_license":"1","date_updated":"2022-01-06T06:50:44Z","date_created":"2017-12-15T11:24:00Z","file":[{"date_created":"2018-11-06T15:27:20Z","creator":"bhoyer","success":1,"content_type":"application/pdf","file_id":"5386","date_updated":"2018-11-06T15:27:20Z","relation":"main_file","access_level":"closed","file_size":260633,"file_name":"SSRN-id2959997.pdf"}],"department":[{"_id":"205"},{"_id":"179"}],"type":"report","citation":{"ama":"Sürücü O, Mir Djawadi B, Brangewitz S. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn; 2017.","bibtex":"@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }","mla":"Sürücü, Oktay, et al. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","short":"O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.","chicago":"Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","apa":"Sürücü, O., Mir Djawadi, B., &#38; Brangewitz, S. (2017). <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn.","ieee":"O. Sürücü, B. Mir Djawadi, and S. Brangewitz, <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017."},"file_date_updated":"2018-11-06T15:27:20Z","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A3","_id":"7"},{"_id":"8","name":"SFB 901 - Subproject A4"}]},{"citation":{"mla":"Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i>, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>.","bibtex":"@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }","ama":"Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>. 2017;2(4):259-271(13). doi:<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>","ieee":"B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” <i>Gastronomy and Tourism</i>, vol. 2, no. 4, pp. 259-271(13), 2017.","apa":"Frick, B., Gergaud, O., &#38; Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>, <i>2</i>(4), 259-271(13). <a href=\"https://doi.org/10.3727/216929717X15046207899410\">https://doi.org/10.3727/216929717X15046207899410</a>","chicago":"Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i> 2, no. 4 (2017): 259-271(13). <a href=\"https://doi.org/10.3727/216929717X15046207899410\">https://doi.org/10.3727/216929717X15046207899410</a>.","short":"B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13)."},"file_date_updated":"2018-11-21T09:43:33Z","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"_id":"1062","publisher":"Cognizant Communication Corporation","page":"259-271(13)","volume":2,"user_id":"477","ddc":["330"],"status":"public","has_accepted_license":"1","date_created":"2017-12-18T08:17:35Z","file":[{"date_created":"2018-11-21T09:43:33Z","creator":"bhoyer","content_type":"application/pdf","file_id":"5771","date_updated":"2018-11-21T09:43:33Z","relation":"main_file","file_size":79285,"access_level":"closed","file_name":"frick_gergaud_matic_gat_2017.pdf"}],"department":[{"_id":"183"}],"type":"journal_article","publication":"Gastronomy and Tourism","issue":"4","language":[{"iso":"eng"}],"doi":"10.3727/216929717X15046207899410","author":[{"first_name":"Bernd","last_name":"Frick","full_name":"Frick, Bernd"},{"first_name":"Olivier","last_name":"Gergaud","full_name":"Gergaud, Olivier"},{"last_name":"Winter","first_name":"Petra","full_name":"Winter, Petra"}],"year":"2017","title":"The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry","intvolume":"         2","date_updated":"2022-01-06T06:50:48Z"},{"ddc":["000"],"user_id":"14052","_id":"1095","page":"2970-2979","has_accepted_license":"1","status":"public","oa":"1","citation":{"apa":"John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., &#38; Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i> (pp. 2970–2979).","ieee":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, 2017, pp. 2970–2979.","chicago":"John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, 2970–79, 2017.","short":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","mla":"John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, 2017, pp. 2970–79.","ama":"John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. In: <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>. ; 2017:2970-2979.","bibtex":"@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }"},"file_date_updated":"2018-10-31T17:02:07Z","language":[{"iso":"eng"}],"main_file_link":[{"open_access":"1","url":"https://aisel.aisnet.org/ecis2017_rip/46"}],"date_updated":"2022-01-06T06:50:53Z","author":[{"id":"3952","last_name":"John","first_name":"Thomas","full_name":"John, Thomas"},{"id":"14052","full_name":"Feldotto, Matthias","first_name":"Matthias","last_name":"Feldotto","orcid":"0000-0003-1348-6516"},{"first_name":"Paul","last_name":"Hemsen","full_name":"Hemsen, Paul","id":"22546"},{"full_name":"Klingsieck, Katrin","last_name":"Klingsieck","first_name":"Katrin"},{"full_name":"Kundisch, Dennis","last_name":"Kundisch","first_name":"Dennis","id":"21117"},{"full_name":"Langendorf, Mike","first_name":"Mike","last_name":"Langendorf"}],"year":"2017","title":"Towards a Lean Approach for Gamifying Education","department":[{"_id":"63"},{"_id":"541"},{"_id":"178"},{"_id":"185"}],"type":"conference","date_created":"2018-01-05T08:39:41Z","file":[{"creator":"feldi","date_created":"2018-10-31T17:02:07Z","access_level":"closed","file_size":485333,"file_name":"TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf","date_updated":"2018-10-31T17:02:07Z","relation":"main_file","success":1,"content_type":"application/pdf","file_id":"5232"}],"abstract":[{"text":"Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. ","lang":"eng"}],"publication":"Proceedings of the 25th European Conference on Information Systems (ECIS)"},{"language":[{"iso":"eng"}],"_id":"4954","publisher":"Klett Verlag","editor":[{"full_name":"Riach, John","first_name":"John","last_name":"Riach"},{"full_name":"Morbitzer, Andreas","last_name":"Morbitzer","first_name":"Andreas"},{"full_name":"Koeberer, Markus","last_name":"Koeberer","first_name":"Markus"}],"user_id":"54657","title":"Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)","status":"public","year":"2017","publication_status":"published","date_updated":"2023-11-22T20:18:39Z","date_created":"2018-10-26T10:33:54Z","department":[{"_id":"178"},{"_id":"185"}],"type":"book_editor","citation":{"apa":"Riach, J., Morbitzer, A., &#38; Koeberer, M. (Eds.). (2017). <i>Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)</i>. Klett Verlag.","ieee":"J. Riach, A. Morbitzer, and M. Koeberer, Eds., <i>Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)</i>. Klett Verlag, 2017.","chicago":"Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition)</i>. Klett Verlag, 2017.","short":"J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017.","mla":"Riach, John, et al., editors. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition)</i>. Klett Verlag, 2017.","ama":"Riach J, Morbitzer A, Koeberer M, eds. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition)</i>. Klett Verlag; 2017.","bibtex":"@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017} }"}},{"publication_status":"published","date_updated":"2023-11-22T20:13:03Z","year":"2017","status":"public","title":"Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity","author":[{"id":"471","first_name":"Martin","last_name":"Schneider","orcid":"https://orcid.org/0000-0002-6961-3716","full_name":"Schneider, Martin"},{"full_name":"Flore, Johanna","last_name":"Flore","first_name":"Johanna"}],"publication_identifier":{"issn":["0958-5192","1466-4399"]},"user_id":"54657","doi":"10.1080/09585192.2017.1308413","page":"1-17","publisher":"Informa UK Limited","_id":"4932","language":[{"iso":"eng"}],"publication":"The International Journal of Human Resource Management","citation":{"mla":"Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” <i>The International Journal of Human Resource Management</i>, Informa UK Limited, 2017, pp. 1–17, doi:<a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>.","ama":"Schneider M, Flore J. Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. <i>The International Journal of Human Resource Management</i>. Published online 2017:1-17. doi:<a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>","bibtex":"@article{Schneider_Flore_2017, title={Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity}, DOI={<a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>}, journal={The International Journal of Human Resource Management}, publisher={Informa UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17} }","apa":"Schneider, M., &#38; Flore, J. (2017). Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. <i>The International Journal of Human Resource Management</i>, 1–17. <a href=\"https://doi.org/10.1080/09585192.2017.1308413\">https://doi.org/10.1080/09585192.2017.1308413</a>","ieee":"M. Schneider and J. Flore, “Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity,” <i>The International Journal of Human Resource Management</i>, pp. 1–17, 2017, doi: <a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>.","short":"M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17.","chicago":"Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” <i>The International Journal of Human Resource Management</i>, 2017, 1–17. <a href=\"https://doi.org/10.1080/09585192.2017.1308413\">https://doi.org/10.1080/09585192.2017.1308413</a>."},"type":"journal_article","department":[{"_id":"178"},{"_id":"185"}],"date_created":"2018-10-26T09:41:07Z"},{"issue":"1","publication":"German Journal of Human Resource Management","citation":{"ama":"Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. <i>German Journal of Human Resource Management</i>. 2017;(1):71--93.","bibtex":"@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }","mla":"Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” <i>German Journal of Human Resource Management</i>, no. 1, 2017, pp. 71--93.","short":"K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93.","chicago":"Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” <i>German Journal of Human Resource Management</i>, no. 1 (2017): 71--93.","apa":"Radermacher, K., Schneider, M., Iseke, A., &#38; Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. <i>German Journal of Human Resource Management</i>, <i>1</i>, 71--93.","ieee":"K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” <i>German Journal of Human Resource Management</i>, no. 1, pp. 71--93, 2017."},"date_created":"2018-10-26T09:39:38Z","type":"journal_article","department":[{"_id":"178"},{"_id":"185"}],"title":"Signalling to young knowledge workers through architecture? A conjoint analysis","status":"public","year":"2017","author":[{"id":"47691","full_name":"Radermacher, Katharina","first_name":"Katharina","last_name":"Radermacher"},{"last_name":"Schneider","orcid":"https://orcid.org/0000-0002-6961-3716","first_name":"Martin","full_name":"Schneider, Martin","id":"471"},{"full_name":"Iseke, Anja","first_name":"Anja","last_name":"Iseke"},{"full_name":"Tebbe, Tobias","first_name":"Tobias","last_name":"Tebbe"}],"date_updated":"2023-11-22T20:12:46Z","publication_status":"published","page":"71--93","language":[{"iso":"eng"}],"_id":"4930","user_id":"54657"},{"user_id":"54657","_id":"4926","language":[{"iso":"ger"}],"page":"10-16","date_updated":"2023-11-22T20:12:18Z","publication_status":"published","author":[{"id":"47691","full_name":"Radermacher, Katharina","last_name":"Radermacher","first_name":"Katharina"},{"id":"471","full_name":"Schneider, Martin","last_name":"Schneider","first_name":"Martin","orcid":"https://orcid.org/0000-0002-6961-3716"}],"title":"Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ","year":"2017","status":"public","department":[{"_id":"178"},{"_id":"185"}],"type":"journal_article","date_created":"2018-10-26T09:32:29Z","related_material":{"link":[{"relation":"confirmation","url":"https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1"}]},"citation":{"ieee":"K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ,” <i>PERSONALquaterly</i>, pp. 10–16, 2017.","apa":"Radermacher, K., &#38; Schneider, M. (2017). Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . <i>PERSONALquaterly</i>, 10–16.","chicago":"Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” <i>PERSONALquaterly</i>, 2017, 10–16.","short":"K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16.","mla":"Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” <i>PERSONALquaterly</i>, 2017, pp. 10–16.","bibtex":"@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher, Katharina and Schneider, Martin}, year={2017}, pages={10–16} }","ama":"Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . <i>PERSONALquaterly</i>. Published online 2017:10-16."},"publication":"PERSONALquaterly"},{"department":[{"_id":"178"},{"_id":"185"}],"type":"journal_article","date_created":"2018-10-26T09:48:22Z","related_material":{"link":[{"relation":"confirmation","url":"https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf"}]},"citation":{"ama":"Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . <i>PERSONALquaterly</i>. Published online 2017:45-53.","bibtex":"@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={45–53} }","mla":"Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” <i>PERSONALquaterly</i>, 2017, pp. 45–53.","short":"M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53.","chicago":"Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” <i>PERSONALquaterly</i>, 2017, 45–53.","apa":"Schneider, M., &#38; Flore, J. (2017). Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . <i>PERSONALquaterly</i>, 45–53.","ieee":"M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ,” <i>PERSONALquaterly</i>, pp. 45–53, 2017."},"publication":"PERSONALquaterly","user_id":"54657","language":[{"iso":"ger"}],"_id":"4934","page":"45-53","date_updated":"2023-11-22T20:14:48Z","publication_status":"published","author":[{"id":"471","full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716","first_name":"Martin","last_name":"Schneider"},{"full_name":"Flore, Johanna","first_name":"Johanna","last_name":"Flore"}],"title":"Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ","year":"2017","status":"public"},{"publication_status":"published","date_updated":"2023-08-25T10:06:35Z","author":[{"full_name":"Garnefeld, I.","first_name":"I.","last_name":"Garnefeld"},{"id":"3043","last_name":"Böhm","first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva"},{"first_name":"L.","last_name":"Feider","full_name":"Feider, L."}],"conference":{"location":"Orlando, FL","name":"2017 AMA Winter Academic Conference"},"status":"public","year":"2017","title":"Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)","user_id":"49063","_id":"46679","language":[{"iso":"eng"}],"citation":{"apa":"Garnefeld, I., Böhm, E., &#38; Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. 2017 AMA Winter Academic Conference, Orlando, FL.","ieee":"I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017.","short":"I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","mla":"Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017.","ama":"Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. ; 2017.","bibtex":"@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, year={2017} }"},"publication":"2017 AMA Winter Academic Conference, Orlando, FL","department":[{"_id":"785"}],"type":"conference","date_created":"2023-08-25T08:53:58Z"}]