[{"citation":{"bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","short":"C. Cramer, E. Boehm, A. Eggert, (2017).","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.","apa":"Cramer, C., Boehm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?","mla":"Cramer, C., et al. <i>Service Awards: Do They Help or Harm in Case of a Service Failure?</i> 2017."},"department":[{"_id":"19"},{"_id":"180"}],"type":"conference","date_created":"2018-11-12T10:24:01Z","date_updated":"2022-01-06T07:01:56Z","author":[{"last_name":"Cramer","first_name":"C","full_name":"Cramer, C"},{"last_name":"Boehm","first_name":"E","full_name":"Boehm, E"},{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"}],"status":"public","year":"2017","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","user_id":"57352","language":[{"iso":"eng"}],"_id":"5483","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings"},{"date_updated":"2022-01-06T06:50:44Z","has_accepted_license":"1","year":"2017","status":"public","title":"Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries","author":[{"full_name":"Sürücü, Oktay","first_name":"Oktay","last_name":"Sürücü"},{"first_name":"Behnud","last_name":"Mir Djawadi","orcid":"0000-0002-6271-5912","full_name":"Mir Djawadi, Behnud","id":"26032"},{"full_name":"Brangewitz, Sonja","first_name":"Sonja","last_name":"Brangewitz"}],"user_id":"477","ddc":["330"],"_id":"1057","language":[{"iso":"eng"}],"publisher":"Universität Paderborn","project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"7","name":"SFB 901 - Subproject A3"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"file_date_updated":"2018-11-06T15:27:20Z","citation":{"mla":"Sürücü, Oktay, et al. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","ama":"Sürücü O, Mir Djawadi B, Brangewitz S. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn; 2017.","bibtex":"@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }","apa":"Sürücü, O., Mir Djawadi, B., &#38; Brangewitz, S. (2017). <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn.","ieee":"O. Sürücü, B. Mir Djawadi, and S. Brangewitz, <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","chicago":"Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. <i>Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.","short":"O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017."},"type":"report","department":[{"_id":"205"},{"_id":"179"}],"file":[{"creator":"bhoyer","date_created":"2018-11-06T15:27:20Z","file_name":"SSRN-id2959997.pdf","file_size":260633,"access_level":"closed","relation":"main_file","date_updated":"2018-11-06T15:27:20Z","file_id":"5386","success":1,"content_type":"application/pdf"}],"date_created":"2017-12-15T11:24:00Z"},{"project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"file_date_updated":"2018-11-21T09:43:33Z","citation":{"bibtex":"@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }","ama":"Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>. 2017;2(4):259-271(13). doi:<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>","mla":"Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i>, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:<a href=\"https://doi.org/10.3727/216929717X15046207899410\">10.3727/216929717X15046207899410</a>.","short":"B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).","chicago":"Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i> 2, no. 4 (2017): 259-271(13). <a href=\"https://doi.org/10.3727/216929717X15046207899410\">https://doi.org/10.3727/216929717X15046207899410</a>.","ieee":"B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” <i>Gastronomy and Tourism</i>, vol. 2, no. 4, pp. 259-271(13), 2017.","apa":"Frick, B., Gergaud, O., &#38; Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>, <i>2</i>(4), 259-271(13). <a href=\"https://doi.org/10.3727/216929717X15046207899410\">https://doi.org/10.3727/216929717X15046207899410</a>"},"has_accepted_license":"1","status":"public","user_id":"477","ddc":["330"],"volume":2,"page":"259-271(13)","publisher":"Cognizant Communication Corporation","_id":"1062","issue":"4","publication":"Gastronomy and Tourism","type":"journal_article","department":[{"_id":"183"}],"file":[{"creator":"bhoyer","date_created":"2018-11-21T09:43:33Z","file_name":"frick_gergaud_matic_gat_2017.pdf","access_level":"closed","file_size":79285,"relation":"main_file","date_updated":"2018-11-21T09:43:33Z","file_id":"5771","content_type":"application/pdf"}],"date_created":"2017-12-18T08:17:35Z","date_updated":"2022-01-06T06:50:48Z","intvolume":"         2","year":"2017","title":"The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry","author":[{"full_name":"Frick, Bernd","first_name":"Bernd","last_name":"Frick"},{"last_name":"Gergaud","first_name":"Olivier","full_name":"Gergaud, Olivier"},{"last_name":"Winter","first_name":"Petra","full_name":"Winter, Petra"}],"doi":"10.3727/216929717X15046207899410","language":[{"iso":"eng"}]},{"publication":"Proceedings of the 25th European Conference on Information Systems (ECIS)","abstract":[{"text":"Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. 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Towards a Lean Approach for Gamifying Education. In: <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>. ; 2017:2970-2979.","bibtex":"@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }","apa":"John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., &#38; Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i> (pp. 2970–2979).","ieee":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, 2017, pp. 2970–2979.","short":"T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.","chicago":"John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, 2970–79, 2017."},"file_date_updated":"2018-10-31T17:02:07Z","oa":"1","status":"public","has_accepted_license":"1","_id":"1095","page":"2970-2979","ddc":["000"],"user_id":"14052"},{"citation":{"ama":"Riach J, Morbitzer A, Koeberer M, eds. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition)</i>. Klett Verlag; 2017.","bibtex":"@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017} }","mla":"Riach, John, et al., editors. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition)</i>. Klett Verlag, 2017.","short":"J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017.","chicago":"Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition)</i>. Klett Verlag, 2017.","apa":"Riach, J., Morbitzer, A., &#38; Koeberer, M. (Eds.). (2017). <i>Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)</i>. Klett Verlag.","ieee":"J. Riach, A. Morbitzer, and M. Koeberer, Eds., <i>Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)</i>. Klett Verlag, 2017."},"type":"book_editor","department":[{"_id":"178"},{"_id":"185"}],"date_created":"2018-10-26T10:33:54Z","date_updated":"2023-11-22T20:18:39Z","publication_status":"published","title":"Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)","status":"public","year":"2017","user_id":"54657","editor":[{"first_name":"John","last_name":"Riach","full_name":"Riach, John"},{"last_name":"Morbitzer","first_name":"Andreas","full_name":"Morbitzer, Andreas"},{"last_name":"Koeberer","first_name":"Markus","full_name":"Koeberer, Markus"}],"language":[{"iso":"eng"}],"_id":"4954","publisher":"Klett Verlag"},{"type":"journal_article","department":[{"_id":"178"},{"_id":"185"}],"date_created":"2018-10-26T09:41:07Z","publication":"The International Journal of Human Resource Management","citation":{"ama":"Schneider M, Flore J. Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. <i>The International Journal of Human Resource Management</i>. Published online 2017:1-17. doi:<a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>","bibtex":"@article{Schneider_Flore_2017, title={Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity}, DOI={<a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>}, journal={The International Journal of Human Resource Management}, publisher={Informa UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17} }","mla":"Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” <i>The International Journal of Human Resource Management</i>, Informa UK Limited, 2017, pp. 1–17, doi:<a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>.","chicago":"Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” <i>The International Journal of Human Resource Management</i>, 2017, 1–17. <a href=\"https://doi.org/10.1080/09585192.2017.1308413\">https://doi.org/10.1080/09585192.2017.1308413</a>.","short":"M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17.","apa":"Schneider, M., &#38; Flore, J. (2017). Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. <i>The International Journal of Human Resource Management</i>, 1–17. <a href=\"https://doi.org/10.1080/09585192.2017.1308413\">https://doi.org/10.1080/09585192.2017.1308413</a>","ieee":"M. Schneider and J. Flore, “Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity,” <i>The International Journal of Human Resource Management</i>, pp. 1–17, 2017, doi: <a href=\"https://doi.org/10.1080/09585192.2017.1308413\">10.1080/09585192.2017.1308413</a>."},"user_id":"54657","doi":"10.1080/09585192.2017.1308413","page":"1-17","publisher":"Informa UK Limited","_id":"4932","language":[{"iso":"eng"}],"publication_status":"published","date_updated":"2023-11-22T20:13:03Z","year":"2017","status":"public","title":"Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity","author":[{"id":"471","first_name":"Martin","last_name":"Schneider","orcid":"https://orcid.org/0000-0002-6961-3716","full_name":"Schneider, Martin"},{"last_name":"Flore","first_name":"Johanna","full_name":"Flore, Johanna"}],"publication_identifier":{"issn":["0958-5192","1466-4399"]}},{"user_id":"54657","page":"71--93","_id":"4930","language":[{"iso":"eng"}],"publication_status":"published","date_updated":"2023-11-22T20:12:46Z","title":"Signalling to young knowledge workers through architecture? A conjoint analysis","year":"2017","status":"public","author":[{"id":"47691","full_name":"Radermacher, Katharina","last_name":"Radermacher","first_name":"Katharina"},{"last_name":"Schneider","orcid":"https://orcid.org/0000-0002-6961-3716","first_name":"Martin","full_name":"Schneider, Martin","id":"471"},{"full_name":"Iseke, Anja","last_name":"Iseke","first_name":"Anja"},{"first_name":"Tobias","last_name":"Tebbe","full_name":"Tebbe, Tobias"}],"type":"journal_article","department":[{"_id":"178"},{"_id":"185"}],"date_created":"2018-10-26T09:39:38Z","publication":"German Journal of Human Resource Management","issue":"1","citation":{"mla":"Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” <i>German Journal of Human Resource Management</i>, no. 1, 2017, pp. 71--93.","ama":"Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. <i>German Journal of Human Resource Management</i>. 2017;(1):71--93.","bibtex":"@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }","apa":"Radermacher, K., Schneider, M., Iseke, A., &#38; Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. <i>German Journal of Human Resource Management</i>, <i>1</i>, 71--93.","ieee":"K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” <i>German Journal of Human Resource Management</i>, no. 1, pp. 71--93, 2017.","short":"K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93.","chicago":"Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” <i>German Journal of Human Resource Management</i>, no. 1 (2017): 71--93."}},{"user_id":"54657","page":"10-16","language":[{"iso":"ger"}],"_id":"4926","publication_status":"published","date_updated":"2023-11-22T20:12:18Z","status":"public","title":"Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ","year":"2017","author":[{"last_name":"Radermacher","first_name":"Katharina","full_name":"Radermacher, Katharina","id":"47691"},{"id":"471","first_name":"Martin","orcid":"https://orcid.org/0000-0002-6961-3716","last_name":"Schneider","full_name":"Schneider, Martin"}],"type":"journal_article","department":[{"_id":"178"},{"_id":"185"}],"date_created":"2018-10-26T09:32:29Z","related_material":{"link":[{"url":"https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1","relation":"confirmation"}]},"publication":"PERSONALquaterly","citation":{"mla":"Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” <i>PERSONALquaterly</i>, 2017, pp. 10–16.","ama":"Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . <i>PERSONALquaterly</i>. Published online 2017:10-16.","bibtex":"@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher, Katharina and Schneider, Martin}, year={2017}, pages={10–16} }","apa":"Radermacher, K., &#38; Schneider, M. (2017). Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . <i>PERSONALquaterly</i>, 10–16.","ieee":"K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ,” <i>PERSONALquaterly</i>, pp. 10–16, 2017.","short":"K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16.","chicago":"Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” <i>PERSONALquaterly</i>, 2017, 10–16."}},{"department":[{"_id":"178"},{"_id":"185"}],"type":"journal_article","date_created":"2018-10-26T09:48:22Z","related_material":{"link":[{"url":"https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf","relation":"confirmation"}]},"citation":{"short":"M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53.","chicago":"Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” <i>PERSONALquaterly</i>, 2017, 45–53.","ieee":"M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ,” <i>PERSONALquaterly</i>, pp. 45–53, 2017.","apa":"Schneider, M., &#38; Flore, J. (2017). Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . <i>PERSONALquaterly</i>, 45–53.","bibtex":"@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={45–53} }","ama":"Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . <i>PERSONALquaterly</i>. Published online 2017:45-53.","mla":"Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” <i>PERSONALquaterly</i>, 2017, pp. 45–53."},"publication":"PERSONALquaterly","user_id":"54657","language":[{"iso":"ger"}],"_id":"4934","page":"45-53","date_updated":"2023-11-22T20:14:48Z","publication_status":"published","author":[{"full_name":"Schneider, Martin","orcid":"https://orcid.org/0000-0002-6961-3716","first_name":"Martin","last_name":"Schneider","id":"471"},{"last_name":"Flore","first_name":"Johanna","full_name":"Flore, Johanna"}],"year":"2017","title":"Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. 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Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","apa":"Garnefeld, I., Böhm, E., &#38; Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. 2017 AMA Winter Academic Conference, Orlando, FL.","short":"I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017."},"language":[{"iso":"eng"}],"_id":"46679","user_id":"49063","year":"2017","status":"public","title":"Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)","conference":{"location":"Orlando, FL","name":"2017 AMA Winter Academic Conference"},"author":[{"last_name":"Garnefeld","first_name":"I.","full_name":"Garnefeld, I."},{"id":"3043","last_name":"Böhm","first_name":"Eva","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva"},{"first_name":"L.","last_name":"Feider","full_name":"Feider, L."}],"date_updated":"2023-08-25T10:06:35Z","publication_status":"published"},{"citation":{"mla":"Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017.","ama":"Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. ; 2017.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }","apa":"Cramer, C., Böhm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. 2017 AMA Winter Academic Conference, Orlando, FL.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","short":"C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","chicago":"Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017."},"publication":"2017 AMA Winter Academic Conference, Orlando, FL","department":[{"_id":"785"}],"type":"conference","date_created":"2023-08-25T08:55:01Z","publication_status":"published","date_updated":"2023-08-25T10:06:14Z","author":[{"first_name":"C.","last_name":"Cramer","full_name":"Cramer, C."},{"first_name":"Eva","last_name":"Böhm","orcid":"0000-0001-6053-1012","full_name":"Böhm, Eva","id":"3043"},{"full_name":"Eggert, A.","last_name":"Eggert","first_name":"A."}],"conference":{"name":"2017 AMA Winter Academic Conference","location":"Orlando, FL"},"title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","status":"public","year":"2017","user_id":"49063","language":[{"iso":"eng"}],"_id":"46680"},{"language":[{"iso":"eng"}],"doi":"10.1016/j.indmarman.2017.06.015","title":"Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action","year":"2017","author":[{"full_name":"Terho, Harri","first_name":"Harri","last_name":"Terho"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"first_name":"Wolfgang","last_name":"Ulaga","full_name":"Ulaga, Wolfgang"},{"first_name":"Alexander","last_name":"Haas","full_name":"Haas, Alexander"},{"orcid":"0000-0001-6053-1012","first_name":"Eva","last_name":"Böhm","full_name":"Böhm, Eva","id":"3043"}],"publication_identifier":{"issn":["0019-8501"]},"publication_status":"published","date_updated":"2023-09-01T10:17:45Z","intvolume":"        66","date_created":"2023-08-22T13:27:16Z","keyword":["Marketing"],"type":"journal_article","department":[{"_id":"785"}],"publication":"Industrial Marketing Management","page":"42-55","_id":"46638","publisher":"Elsevier BV","user_id":"49063","volume":66,"status":"public","citation":{"mla":"Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” <i>Industrial Marketing Management</i>, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:<a href=\"https://doi.org/10.1016/j.indmarman.2017.06.015\">10.1016/j.indmarman.2017.06.015</a>.","ama":"Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. <i>Industrial Marketing Management</i>. 2017;66:42-55. doi:<a href=\"https://doi.org/10.1016/j.indmarman.2017.06.015\">10.1016/j.indmarman.2017.06.015</a>","bibtex":"@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={<a href=\"https://doi.org/10.1016/j.indmarman.2017.06.015\">10.1016/j.indmarman.2017.06.015</a>}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }","apa":"Terho, H., Eggert, A., Ulaga, W., Haas, A., &#38; Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. <i>Industrial Marketing Management</i>, <i>66</i>, 42–55. <a href=\"https://doi.org/10.1016/j.indmarman.2017.06.015\">https://doi.org/10.1016/j.indmarman.2017.06.015</a>","ieee":"H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” <i>Industrial Marketing Management</i>, vol. 66, pp. 42–55, 2017, doi: <a href=\"https://doi.org/10.1016/j.indmarman.2017.06.015\">10.1016/j.indmarman.2017.06.015</a>.","chicago":"Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” <i>Industrial Marketing Management</i> 66 (2017): 42–55. <a href=\"https://doi.org/10.1016/j.indmarman.2017.06.015\">https://doi.org/10.1016/j.indmarman.2017.06.015</a>.","short":"H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55."}},{"publication":"Journal of Service Management","issue":"3","abstract":[{"text":"<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Purpose</jats:title>\r\n<jats:p>Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Design/methodology/approach</jats:title>\r\n<jats:p>The paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Findings</jats:title>\r\n<jats:p>External service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Research limitations/implications</jats:title>\r\n<jats:p>Findings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Practical implications</jats:title>\r\n<jats:p>The insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Originality/value</jats:title>\r\n<jats:p>This research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.</jats:p>\r\n</jats:sec>","lang":"eng"}],"date_created":"2023-08-22T13:29:54Z","type":"journal_article","keyword":["Strategy and Management","Tourism","Leisure and Hospitality Management","Business","Management and Accounting (miscellaneous)"],"department":[{"_id":"785"}],"title":"Business service outsourcing in manufacturing firms: an event study","year":"2017","publication_identifier":{"issn":["1757-5818"]},"author":[{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"},{"id":"3043","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012","first_name":"Eva","last_name":"Böhm"},{"last_name":"Cramer","first_name":"Christina","full_name":"Cramer, Christina"}],"date_updated":"2023-09-01T10:18:20Z","publication_status":"published","intvolume":"        28","language":[{"iso":"eng"}],"doi":"10.1108/josm-11-2016-0306","citation":{"mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:<a href=\"https://doi.org/10.1108/josm-11-2016-0306\">10.1108/josm-11-2016-0306</a>.","ama":"Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>. 2017;28(3):476-498. doi:<a href=\"https://doi.org/10.1108/josm-11-2016-0306\">10.1108/josm-11-2016-0306</a>","bibtex":"@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={<a href=\"https://doi.org/10.1108/josm-11-2016-0306\">10.1108/josm-11-2016-0306</a>}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }","apa":"Eggert, A., Böhm, E., &#38; Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>, <i>28</i>(3), 476–498. <a href=\"https://doi.org/10.1108/josm-11-2016-0306\">https://doi.org/10.1108/josm-11-2016-0306</a>","ieee":"A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” <i>Journal of Service Management</i>, vol. 28, no. 3, pp. 476–498, 2017, doi: <a href=\"https://doi.org/10.1108/josm-11-2016-0306\">10.1108/josm-11-2016-0306</a>.","chicago":"Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i> 28, no. 3 (2017): 476–98. <a href=\"https://doi.org/10.1108/josm-11-2016-0306\">https://doi.org/10.1108/josm-11-2016-0306</a>.","short":"A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498."},"status":"public","page":"476-498","_id":"46639","publisher":"Emerald","user_id":"49063","volume":28},{"conference":{"location":"Orlando","name":"2017 Winter AMA Conference Proceedings"},"author":[{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"},{"last_name":"Steinhoff","first_name":"Lena","full_name":"Steinhoff, Lena","id":"4336"},{"last_name":"Witte","first_name":"Carina","full_name":"Witte, Carina","id":"23755"}],"status":"public","year":"2017","title":"The Loyalty Effect of Gift Purchases","date_updated":"2024-11-08T10:43:34Z","publication_status":"published","_id":"45746","language":[{"iso":"eng"}],"user_id":"4336","citation":{"chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” In <i>2017 Winter AMA Conference Proceedings, Orlando</i>, 2017.","short":"A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,” presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017.","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2017). The Loyalty Effect of Gift Purchases. <i>2017 Winter AMA Conference Proceedings, Orlando</i>. 2017 Winter AMA Conference Proceedings, Orlando.","bibtex":"@inproceedings{Eggert_Steinhoff_Witte_2017, title={The Loyalty Effect of Gift Purchases}, booktitle={2017 Winter AMA Conference Proceedings, Orlando}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017} }","ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In: <i>2017 Winter AMA Conference Proceedings, Orlando</i>. ; 2017.","mla":"Eggert, Andreas, et al. “The Loyalty Effect of Gift Purchases.” <i>2017 Winter AMA Conference Proceedings, Orlando</i>, 2017."},"publication":"2017 Winter AMA Conference Proceedings, Orlando","date_created":"2023-06-22T17:01:57Z","department":[{"_id":"733"}],"type":"conference"},{"citation":{"mla":"Christian, Pfeifer, et al. “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records.” <i>Schmalenbach Business Review</i>, vol. 65, no. 3, Springer Science and Business Media LLC, 2017, pp. 270–87, doi:<a href=\"https://doi.org/10.1007/bf03396858\">10.1007/bf03396858</a>.","ama":"Christian P, Janssen S, Yang P, Backes-Gellner U. Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records. <i>Schmalenbach Business Review</i>. 2017;65(3):270-287. doi:<a href=\"https://doi.org/10.1007/bf03396858\">10.1007/bf03396858</a>","bibtex":"@article{Christian_Janssen_Yang_Backes-Gellner_2017, title={Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records}, volume={65}, DOI={<a href=\"https://doi.org/10.1007/bf03396858\">10.1007/bf03396858</a>}, number={3}, journal={Schmalenbach Business Review}, publisher={Springer Science and Business Media LLC}, author={Christian, Pfeifer and Janssen, Simon and Yang, Philip and Backes-Gellner, Uschi}, year={2017}, pages={270–287} }","apa":"Christian, P., Janssen, S., Yang, P., &#38; Backes-Gellner, U. (2017). Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records. <i>Schmalenbach Business Review</i>, <i>65</i>(3), 270–287. <a href=\"https://doi.org/10.1007/bf03396858\">https://doi.org/10.1007/bf03396858</a>","ieee":"P. Christian, S. Janssen, P. Yang, and U. Backes-Gellner, “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records,” <i>Schmalenbach Business Review</i>, vol. 65, no. 3, pp. 270–287, 2017, doi: <a href=\"https://doi.org/10.1007/bf03396858\">10.1007/bf03396858</a>.","chicago":"Christian, Pfeifer, Simon Janssen, Philip Yang, and Uschi Backes-Gellner. “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records.” <i>Schmalenbach Business Review</i> 65, no. 3 (2017): 270–87. <a href=\"https://doi.org/10.1007/bf03396858\">https://doi.org/10.1007/bf03396858</a>.","short":"P. Christian, S. Janssen, P. Yang, U. Backes-Gellner, Schmalenbach Business Review 65 (2017) 270–287."},"status":"public","user_id":"80877","volume":65,"page":"270-287","_id":"57402","publisher":"Springer Science and Business Media LLC","issue":"3","publication":"Schmalenbach Business Review","type":"journal_article","department":[{"_id":"814"},{"_id":"681"}],"date_created":"2024-11-25T09:26:40Z","date_updated":"2025-04-09T13:19:50Z","publication_status":"published","intvolume":"        65","title":"Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records","year":"2017","publication_identifier":{"issn":["1439-2917","2194-072X"]},"author":[{"full_name":"Christian, Pfeifer","last_name":"Christian","first_name":"Pfeifer"},{"first_name":"Simon","last_name":"Janssen","full_name":"Janssen, Simon"},{"full_name":"Yang, Philip","last_name":"Yang","first_name":"Philip","id":"100432"},{"last_name":"Backes-Gellner","first_name":"Uschi","full_name":"Backes-Gellner, Uschi"}],"doi":"10.1007/bf03396858","language":[{"iso":"eng"}]},{"citation":{"bibtex":"@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }","ama":"Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. <i>German Journal of Human Resource Management</i>. 2017;(1):71--93.","mla":"Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” <i>German Journal of Human Resource Management</i>, no. 1, 2017, pp. 71--93.","chicago":"Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” <i>German Journal of Human Resource Management</i>, no. 1 (2017): 71--93.","short":"K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93.","ieee":"K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” <i>German Journal of Human Resource Management</i>, no. 1, pp. 71--93, 2017.","apa":"Radermacher, K., Schneider, M., Iseke, A., &#38; Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. <i>German Journal of Human Resource Management</i>, <i>1</i>, 71--93."},"publication":"German Journal of Human Resource Management","issue":"1","department":[{"_id":"178"},{"_id":"185"}],"type":"journal_article","date_created":"2018-10-26T10:26:28Z","date_updated":"2025-05-05T09:54:29Z","publication_status":"published","author":[{"id":"47691","last_name":"Radermacher","first_name":"Katharina","full_name":"Radermacher, Katharina"},{"orcid":"https://orcid.org/0000-0002-6961-3716","last_name":"Schneider","first_name":"Martin","full_name":"Schneider, Martin","id":"471"},{"first_name":"Anja","last_name":"Iseke","full_name":"Iseke, Anja"},{"full_name":"Tebbe, Tobias","first_name":"Tobias","last_name":"Tebbe"}],"title":"Signalling to young knowledge workers through architecture? A conjoint analysis","year":"2017","status":"public","user_id":"54657","language":[{"iso":"eng"}],"_id":"4953","page":"71--93"},{"citation":{"chicago":"Breuer, Robin . <i>Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse</i>. Universität Paderborn, 2016.","short":"R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.","ieee":"R. Breuer, <i>Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse</i>. Universität Paderborn, 2016.","apa":"Breuer, R. (2016). <i>Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse</i>. Universität Paderborn.","bibtex":"@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016} }","ama":"Breuer R. <i>Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse</i>. Universität Paderborn; 2016.","mla":"Breuer, Robin. <i>Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse</i>. Universität Paderborn, 2016."},"supervisor":[{"first_name":"Bernd","last_name":"Frick","full_name":"Frick, Bernd"}],"project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"date_created":"2018-06-22T11:46:37Z","department":[{"_id":"183"}],"type":"bachelorsthesis","author":[{"last_name":"Breuer","first_name":"Robin ","full_name":"Breuer, Robin "}],"year":"2016","status":"public","title":"Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse","date_updated":"2022-01-06T06:59:10Z","_id":"3308","publisher":"Universität Paderborn","language":[{"iso":"ger"}],"user_id":"477"},{"title":"Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden","year":"2016","status":"public","author":[{"full_name":"Amedick, Michaela","first_name":"Michaela","last_name":"Amedick"}],"date_updated":"2022-01-06T06:59:10Z","_id":"3311","language":[{"iso":"ger"}],"publisher":"Universität Paderborn","user_id":"477","supervisor":[{"full_name":"Frick, Bernd","first_name":"Bernd","last_name":"Frick"}],"citation":{"ieee":"M. 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Universität Paderborn; 2016."},"project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"date_created":"2018-06-22T12:01:15Z","type":"mastersthesis","department":[{"_id":"183"}]},{"project":[{"name":"SFB 901 - Project Area B","_id":"3"},{"name":"SFB 901 - Subproject B3","_id":"11"},{"_id":"8","name":"SFB 901 - Subproject A4"},{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Project Area A","_id":"2"}],"file_date_updated":"2018-11-02T15:54:38Z","citation":{"mla":"Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.” <i>Schedae Informaticae</i>, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, 2016, doi:<a href=\"https://doi.org/10.4467/20838476si.16.006.6187\">10.4467/20838476si.16.006.6187</a>.","bibtex":"@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise versus Pointwise Ranking: A Case Study}, volume={25}, DOI={<a href=\"https://doi.org/10.4467/20838476si.16.006.6187\">10.4467/20838476si.16.006.6187</a>}, journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd  and Gupta,  Pritha }, year={2016} }","ama":"Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta  Pritha . Pairwise versus Pointwise Ranking: A Case Study. <i>Schedae Informaticae</i>. 2016;25. doi:<a href=\"https://doi.org/10.4467/20838476si.16.006.6187\">10.4467/20838476si.16.006.6187</a>","ieee":"V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and  Pritha  Gupta, “Pairwise versus Pointwise Ranking: A Case Study,” <i>Schedae Informaticae</i>, vol. 25, 2016.","apa":"Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., &#38; Gupta,  Pritha . (2016). Pairwise versus Pointwise Ranking: A Case Study. <i>Schedae Informaticae</i>, <i>25</i>. <a href=\"https://doi.org/10.4467/20838476si.16.006.6187\">https://doi.org/10.4467/20838476si.16.006.6187</a>","short":"V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick,  Pritha  Gupta, Schedae Informaticae 25 (2016).","chicago":"Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd  Frick, and  Pritha  Gupta. “Pairwise versus Pointwise Ranking: A Case Study.” <i>Schedae Informaticae</i> 25 (2016). <a href=\"https://doi.org/10.4467/20838476si.16.006.6187\">https://doi.org/10.4467/20838476si.16.006.6187</a>."},"user_id":"15504","ddc":["000"],"volume":25,"publisher":"Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego","_id":"3318","has_accepted_license":"1","status":"public","type":"journal_article","department":[{"_id":"355"},{"_id":"183"}],"file":[{"date_created":"2018-11-02T15:54:38Z","creator":"ups","file_id":"5317","success":1,"content_type":"application/pdf","file_name":"roz-6-Melnikov.pdf","access_level":"closed","file_size":1002478,"relation":"main_file","date_updated":"2018-11-02T15:54:38Z"}],"date_created":"2018-06-22T14:49:40Z","publication":"Schedae Informaticae","doi":"10.4467/20838476si.16.006.6187","language":[{"iso":"eng"}],"publication_status":"published","date_updated":"2022-01-06T06:59:10Z","intvolume":"        25","title":"Pairwise versus Pointwise Ranking: A Case Study","year":"2016","publication_identifier":{"issn":["2083-8476"]},"author":[{"last_name":"Melnikov","first_name":"Vitalik","full_name":"Melnikov, Vitalik"},{"last_name":"Hüllermeier","first_name":"Eyke","full_name":"Hüllermeier, Eyke","id":"48129"},{"last_name":"Kaimann","first_name":"Daniel","full_name":"Kaimann, Daniel","id":"18949"},{"full_name":"Frick, Bernd ","first_name":"Bernd ","last_name":"Frick"},{"first_name":" Pritha ","last_name":"Gupta","full_name":"Gupta,  Pritha "}]},{"citation":{"ama":"Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. <i>Journal of Service Management</i>. 2016;27(1):30-36.","bibtex":"@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }","mla":"Voss, Chris, et al. “Reflections on Context in Service Research.” <i>Journal of Service Management</i>, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36.","short":"C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.","chicago":"Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” <i>Journal of Service Management</i> 27, no. 1 (2016): 30–36.","apa":"Voss, C., Perks, H., Sousa, R., Witell, L., &#38; Wünderlich, N. (2016). Reflections on Context in Service Research. <i>Journal of Service Management</i>, <i>27</i>(1), 30–36.","ieee":"C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” <i>Journal of Service Management</i>, vol. 27, no. 1, pp. 30–36, 2016."},"status":"public","volume":27,"user_id":"37741","_id":"5700","publisher":"Emerald Group Publishing Limited","page":"30-36","abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to examine the nature of context and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n– This is a conceptual paper based on exploring existing research and theory related to context in service research. \r\n\r\nFindings\r\n– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use)."}],"publication":"Journal of Service Management","issue":"1","department":[{"_id":"181"}],"type":"journal_article","keyword":["Research","Service theory"],"date_created":"2018-11-15T11:19:00Z","article_type":"original","intvolume":"        27","publication_status":"published","date_updated":"2022-01-06T07:02:36Z","author":[{"first_name":"Chris","last_name":"Voss","full_name":"Voss, Chris"},{"last_name":"Perks","first_name":"Helen","full_name":"Perks, Helen"},{"first_name":"Rui","last_name":"Sousa","full_name":"Sousa, Rui"},{"last_name":"Witell","first_name":"Lars","full_name":"Witell, Lars"},{"full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy","id":"36392"}],"year":"2016","title":"Reflections on Context in Service Research.","language":[{"iso":"eng"}]}]