[{"language":[{"iso":"eng"}],"article_type":"original","intvolume":"        29","publication_status":"published","date_updated":"2022-01-06T07:02:36Z","author":[{"first_name":"Anders","last_name":"Gustafsson","full_name":"Gustafsson, Anders"},{"last_name":"Aksoy","first_name":"Lerzan","full_name":"Aksoy, Lerzan"},{"first_name":"Michael K","last_name":"Brady","full_name":"Brady, Michael K"},{"last_name":"McColl-Kennedy","first_name":"Janet R","full_name":"McColl-Kennedy, Janet R"},{"last_name":"Sirianni","first_name":"Nancy J","full_name":"Sirianni, Nancy J"},{"first_name":"Lars","last_name":"Witell","full_name":"Witell, Lars"},{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"}],"title":"Conducting Service Research that Matters.","year":"2015","department":[{"_id":"181"}],"keyword":["Relevance","Service technology","Service innovation","Customer experience","Rigor","Service outcomes"],"type":"journal_article","date_created":"2018-11-15T11:32:07Z","abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research."}],"publication":"Journal of Services Marketing","issue":"6/7","volume":29,"user_id":"37741","_id":"5703","publisher":"Emerald Group Publishing Limited","page":"425-429","status":"public","citation":{"chicago":"Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy, Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research That Matters.” <i>Journal of Services Marketing</i> 29, no. 6/7 (2015): 425–29.","short":"A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.","ieee":"A. Gustafsson <i>et al.</i>, “Conducting Service Research that Matters.,” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, pp. 425–429, 2015.","apa":"Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N. J., Witell, L., &#38; Wünderlich, N. (2015). Conducting Service Research that Matters. <i>Journal of Services Marketing</i>, <i>29</i>(6/7), 425–429.","bibtex":"@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }","ama":"Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. <i>Journal of Services Marketing</i>. 2015;29(6/7):425-429.","mla":"Gustafsson, Anders, et al. “Conducting Service Research That Matters.” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 425–29."}},{"language":[{"iso":"eng"}],"article_type":"original","intvolume":"        39","publication_status":"published","date_updated":"2022-01-06T07:02:36Z","publication_identifier":{"issn":["0276-7783."]},"author":[{"full_name":"Scherer, Anne","last_name":"Scherer","first_name":"Anne"},{"first_name":"Nancy","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392"},{"last_name":"Von Wangenheim","first_name":"Florian","full_name":"Von Wangenheim, Florian"}],"title":"The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.","year":"2015","department":[{"_id":"181"}],"type":"journal_article","keyword":["customer defection","customer retention","e-service","longitudinal","Self-service","value-in-context"],"date_created":"2018-11-15T11:36:38Z","abstract":[{"text":"Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. ","lang":"eng"}],"issue":"1","publication":"MIS Quarterly","volume":39,"user_id":"37741","_id":"5704","publisher":"MIS RC","page":"177-200","status":"public","citation":{"chicago":"Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i> 39, no. 1 (2015): 177–200.","short":"A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.","apa":"Scherer, A., Wünderlich, N., &#38; Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>, <i>39</i>(1), 177–200.","ieee":"A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” <i>MIS Quarterly</i>, vol. 39, no. 1, pp. 177–200, 2015.","ama":"Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>. 2015;39(1):177-200.","bibtex":"@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }","mla":"Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i>, vol. 39, no. 1, MIS RC, 2015, pp. 177–200."}},{"language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:36Z","publication_status":"published","intvolume":"        26","article_type":"original","year":"2015","title":"Advancing Research on Loyalty Programs: A Future Research Agenda.","author":[{"full_name":"Breugelmans, Els","first_name":"Els","last_name":"Breugelmans"},{"first_name":"Tammo H A","last_name":"Bijmolt","full_name":"Bijmolt, Tammo H A"},{"full_name":"Zhang, Jie","last_name":"Zhang","first_name":"Jie"},{"first_name":"Leonardo J","last_name":"Basso","full_name":"Basso, Leonardo J"},{"last_name":"Dorotic","first_name":"Matilda","full_name":"Dorotic, Matilda"},{"full_name":"Kopalle, Praveen","last_name":"Kopalle","first_name":"Praveen"},{"full_name":"Minnema, Alec","last_name":"Minnema","first_name":"Alec"},{"last_name":"Mijnlieff","first_name":"Willem Jan","full_name":"Mijnlieff, Willem Jan"},{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"}],"keyword":["Loyalty programs","Loyalty program design","Loyalty program performance assessment","Emerging trends","Partnership loyalty programs","Customer relationship management"],"type":"journal_article","department":[{"_id":"181"}],"date_created":"2018-11-15T11:46:22Z","abstract":[{"lang":"eng","text":"Despite the growing literature on loyalty program (LP) research, many questions remain underexplored. Driven by advancements in information technology, marketing analytics, and consumer interface platforms (e.g., mobile devices), there have been many recent developments in LP practices around the world. They impose new challenges and create exciting opportunities for future LP research. The main objective of this paper is to identify missing links in the literature and to craft a future research agenda to advance LP research and practice. Our discussion focuses on three key areas: (1) LP designs, (2) Assessment of LP performance, and (3) Emerging trends and the impact of new technologies. We highlight several gaps in the literature and outline research opportunities in each area."}],"publication":"Marketing Letters","issue":"2","user_id":"37741","volume":26,"page":"127-139","publisher":"Springer","_id":"5705","status":"public","citation":{"chicago":"Breugelmans, Els, Tammo H A Bijmolt, Jie Zhang, Leonardo J Basso, Matilda Dorotic, Praveen Kopalle, Alec Minnema, Willem Jan Mijnlieff, and Nancy Wünderlich. “Advancing Research on Loyalty Programs: A Future Research Agenda.” <i>Marketing Letters</i> 26, no. 2 (2015): 127–39.","short":"E. Breugelmans, T.H.A. Bijmolt, J. Zhang, L.J. Basso, M. Dorotic, P. Kopalle, A. Minnema, W.J. Mijnlieff, N. Wünderlich, Marketing Letters 26 (2015) 127–139.","ieee":"E. Breugelmans <i>et al.</i>, “Advancing Research on Loyalty Programs: A Future Research Agenda.,” <i>Marketing Letters</i>, vol. 26, no. 2, pp. 127–139, 2015.","apa":"Breugelmans, E., Bijmolt, T. H. A., Zhang, J., Basso, L. J., Dorotic, M., Kopalle, P., … Wünderlich, N. (2015). Advancing Research on Loyalty Programs: A Future Research Agenda. <i>Marketing Letters</i>, <i>26</i>(2), 127–139.","bibtex":"@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015, title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26}, number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy}, year={2015}, pages={127–139} }","ama":"Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty Programs: A Future Research Agenda. <i>Marketing Letters</i>. 2015;26(2):127-139.","mla":"Breugelmans, Els, et al. “Advancing Research on Loyalty Programs: A Future Research Agenda.” <i>Marketing Letters</i>, vol. 26, no. 2, Springer, 2015, pp. 127–39."}},{"page":"210--228","_id":"4847","language":[{"iso":"eng"}],"user_id":"57352","volume":18,"title":"Managing the bright and dark sides of status endowment in hierarchical loyalty programs","year":"2015","status":"public","author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Steinhoff, Lena","last_name":"Steinhoff","first_name":"Lena"},{"first_name":"Ina","last_name":"Garnefeld","full_name":"Garnefeld, Ina"}],"date_updated":"2022-01-06T07:01:27Z","intvolume":"        18","date_created":"2018-10-25T08:56:11Z","type":"journal_article","department":[{"_id":"180"}],"issue":"2","publication":"Journal of Service Research","citation":{"mla":"Eggert, Andreas, et al. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” <i>Journal of Service Research</i>, vol. 18, no. 2, 2015, pp. 210--228.","bibtex":"@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the bright and dark sides of status endowment in hierarchical loyalty programs}, volume={18}, number={2}, journal={Journal of Service Research}, author={Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina}, year={2015}, pages={210--228} }","ama":"Eggert A, Steinhoff L, Garnefeld I. Managing the bright and dark sides of status endowment in hierarchical loyalty programs. <i>Journal of Service Research</i>. 2015;18(2):210--228.","ieee":"A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the bright and dark sides of status endowment in hierarchical loyalty programs,” <i>Journal of Service Research</i>, vol. 18, no. 2, pp. 210--228, 2015.","apa":"Eggert, A., Steinhoff, L., &#38; Garnefeld, I. (2015). Managing the bright and dark sides of status endowment in hierarchical loyalty programs. <i>Journal of Service Research</i>, <i>18</i>(2), 210--228.","short":"A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015) 210--228.","chicago":"Eggert, Andreas, Lena Steinhoff, and Ina Garnefeld. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” <i>Journal of Service Research</i> 18, no. 2 (2015): 210--228."}},{"department":[{"_id":"180"}],"type":"journal_article","date_created":"2018-10-25T09:33:30Z","citation":{"bibtex":"@article{Terho_Eggert_Haas_Ulaga_2015, title={How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang}, year={2015}, pages={12--21} }","ama":"Terho H, Eggert A, Haas A, Ulaga W. How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. <i>Industrial Marketing Management</i>. 2015:12--21.","short":"H. Terho, A. Eggert, A. Haas, W. Ulaga, Industrial Marketing Management (2015) 12--21.","chicago":"Terho, Harri, Andreas Eggert, Alexander Haas, and Wolfgang Ulaga. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” <i>Industrial Marketing Management</i>, 2015, 12--21.","ieee":"H. Terho, A. Eggert, A. Haas, and W. Ulaga, “How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling,” <i>Industrial Marketing Management</i>, pp. 12--21, 2015.","apa":"Terho, H., Eggert, A., Haas, A., &#38; Ulaga, W. (2015). How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. <i>Industrial Marketing Management</i>, 12--21.","mla":"Terho, Harri, et al. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” <i>Industrial Marketing Management</i>, 2015, pp. 12--21."},"publication":"Industrial Marketing Management","user_id":"57352","_id":"4848","page":"12--21","date_updated":"2022-01-06T07:01:27Z","author":[{"last_name":"Terho","first_name":"Harri","full_name":"Terho, Harri"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Haas, Alexander","last_name":"Haas","first_name":"Alexander"},{"last_name":"Ulaga","first_name":"Wolfgang","full_name":"Ulaga, Wolfgang"}],"title":"How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling","year":"2015","status":"public"},{"page":"173--183","_id":"4849","user_id":"57352","title":"Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?","status":"public","year":"2015","author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"last_name":"Thiesbrummel","first_name":"Christoph","full_name":"Thiesbrummel, Christoph"},{"full_name":"Deutscher, Christian","last_name":"Deutscher","first_name":"Christian"}],"date_updated":"2022-01-06T07:01:27Z","date_created":"2018-10-25T09:34:37Z","type":"journal_article","department":[{"_id":"180"}],"publication":"Industrial Marketing Management","citation":{"ieee":"A. Eggert, C. Thiesbrummel, and C. Deutscher, “Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?,” <i>Industrial Marketing Management</i>, pp. 173--183, 2015.","apa":"Eggert, A., Thiesbrummel, C., &#38; Deutscher, C. (2015). Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? <i>Industrial Marketing Management</i>, 173--183.","short":"A. Eggert, C. Thiesbrummel, C. Deutscher, Industrial Marketing Management (2015) 173--183.","chicago":"Eggert, Andreas, Christoph Thiesbrummel, and Christian Deutscher. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” <i>Industrial Marketing Management</i>, 2015, 173--183.","mla":"Eggert, Andreas, et al. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” <i>Industrial Marketing Management</i>, 2015, pp. 173--183.","bibtex":"@article{Eggert_Thiesbrummel_Deutscher_2015, title={Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Thiesbrummel, Christoph and Deutscher, Christian}, year={2015}, pages={173--183} }","ama":"Eggert A, Thiesbrummel C, Deutscher C. Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? <i>Industrial Marketing Management</i>. 2015:173--183."}},{"type":"journal_article","department":[{"_id":"178"},{"_id":"179"}],"date_created":"2018-10-26T07:01:44Z","publication":"Journal of Economic Psychology","citation":{"mla":"Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” <i>Journal of Economic Psychology</i>, vol. 48, 2015, pp. 48–59.","apa":"Djawadi, B. M., &#38; Fahr, R. (2015). “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” <i>Journal of Economic Psychology</i>, <i>48</i>, 48–59.","ieee":"B. M. Djawadi and R. Fahr, “‘...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment,’” <i>Journal of Economic Psychology</i>, vol. 48, pp. 48–59, 2015.","chicago":"Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” <i>Journal of Economic Psychology</i> 48 (2015): 48–59.","ama":"Djawadi BM, Fahr R. “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” <i>Journal of Economic Psychology</i>. 2015;48:48-59.","short":"B.M. Djawadi, R. Fahr, Journal of Economic Psychology 48 (2015) 48–59.","bibtex":"@article{Djawadi_Fahr_2015, title={“...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment”}, volume={48}, journal={Journal of Economic Psychology}, author={Djawadi, Behnud Mir and Fahr, René}, year={2015}, pages={48–59} }"},"user_id":"69384","volume":48,"page":"48-59","_id":"4871","language":[{"iso":"eng"}],"publication_status":"published","date_updated":"2022-01-06T07:01:28Z","intvolume":"        48","status":"public","year":"2015","title":"\"...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment\"","author":[{"full_name":"Djawadi, Behnud Mir","last_name":"Djawadi","first_name":"Behnud Mir"},{"full_name":"Fahr, René","first_name":"René","last_name":"Fahr"}]},{"date_created":"2018-10-26T09:59:53Z","place":"Wiesbaden","type":"book_chapter","department":[{"_id":"178"},{"_id":"180"}],"publication":"Handbuch Business-to-Business-Marketing","citation":{"mla":"Eggert, Andreas, et al. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” <i>Handbuch Business-to-Business-Marketing</i>, Springer Fachmedien Wiesbaden, 2015, pp. 483–95, doi:<a href=\"https://doi.org/10.1007/978-3-8349-4681-2_23\">10.1007/978-3-8349-4681-2_23</a>.","bibtex":"@inbook{Eggert_Haas_Ulaga_Terho_2015, place={Wiesbaden}, title={Wertbasiertes Verkaufen auf Industriegütermärkten}, DOI={<a href=\"https://doi.org/10.1007/978-3-8349-4681-2_23\">10.1007/978-3-8349-4681-2_23</a>}, booktitle={Handbuch Business-to-Business-Marketing}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang and Terho, Harri}, year={2015}, pages={483–495} }","ama":"Eggert A, Haas A, Ulaga W, Terho H. Wertbasiertes Verkaufen auf Industriegütermärkten. In: <i>Handbuch Business-to-Business-Marketing</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2015:483-495. doi:<a href=\"https://doi.org/10.1007/978-3-8349-4681-2_23\">10.1007/978-3-8349-4681-2_23</a>","ieee":"A. Eggert, A. Haas, W. Ulaga, and H. Terho, “Wertbasiertes Verkaufen auf Industriegütermärkten,” in <i>Handbuch Business-to-Business-Marketing</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2015, pp. 483–495.","apa":"Eggert, A., Haas, A., Ulaga, W., &#38; Terho, H. (2015). Wertbasiertes Verkaufen auf Industriegütermärkten. In <i>Handbuch Business-to-Business-Marketing</i> (pp. 483–495). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-8349-4681-2_23\">https://doi.org/10.1007/978-3-8349-4681-2_23</a>","chicago":"Eggert, Andreas, Alexander Haas, Wolfgang Ulaga, and Harri Terho. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” In <i>Handbuch Business-to-Business-Marketing</i>, 483–95. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. <a href=\"https://doi.org/10.1007/978-3-8349-4681-2_23\">https://doi.org/10.1007/978-3-8349-4681-2_23</a>.","short":"A. Eggert, A. Haas, W. Ulaga, H. Terho, in: Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden, Wiesbaden, 2015, pp. 483–495."},"page":"483-495","publisher":"Springer Fachmedien Wiesbaden","_id":"4943","user_id":"57352","doi":"10.1007/978-3-8349-4681-2_23","year":"2015","status":"public","title":"Wertbasiertes Verkaufen auf Industriegütermärkten","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"last_name":"Haas","first_name":"Alexander","full_name":"Haas, Alexander"},{"first_name":"Wolfgang","last_name":"Ulaga","full_name":"Ulaga, Wolfgang"},{"full_name":"Terho, Harri","first_name":"Harri","last_name":"Terho"}],"publication_identifier":{"isbn":["9783834946805","9783834946812"]},"publication_status":"published","date_updated":"2022-01-06T07:01:30Z"},{"date_updated":"2022-01-06T07:01:31Z","author":[{"last_name":"Grund","first_name":"Christian","full_name":"Grund, Christian"},{"first_name":"Christine","last_name":"Harbring","full_name":"Harbring, Christine"},{"id":"72497","full_name":"Thommes, Kirsten","first_name":"Kirsten","last_name":"Thommes"}],"status":"public","year":"2015","title":"Public good provision in blended groups of partners and strangers","user_id":"69384","_id":"4968","page":"41--44","citation":{"mla":"Grund, Christian, et al. “Public Good Provision in Blended Groups of Partners and Strangers.” <i>Economics Letters</i>, 2015, pp. 41--44.","ama":"Grund C, Harbring C, Thommes K. Public good provision in blended groups of partners and strangers. <i>Economics Letters</i>. 2015:41--44.","bibtex":"@article{Grund_Harbring_Thommes_2015, title={Public good provision in blended groups of partners and strangers}, journal={Economics Letters}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015}, pages={41--44} }","apa":"Grund, C., Harbring, C., &#38; Thommes, K. (2015). Public good provision in blended groups of partners and strangers. <i>Economics Letters</i>, 41--44.","ieee":"C. Grund, C. Harbring, and K. Thommes, “Public good provision in blended groups of partners and strangers,” <i>Economics Letters</i>, pp. 41--44, 2015.","chicago":"Grund, Christian, Christine Harbring, and Kirsten Thommes. “Public Good Provision in Blended Groups of Partners and Strangers.” <i>Economics Letters</i>, 2015, 41--44.","short":"C. Grund, C. Harbring, K. 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