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The authors’ foundational Delphi study confirms smart interactive services (e.g., remote diagnosis, remote repair of equipment, and telemedicine) are a rapidly growing innovation category across industries. Yet, gaining user acceptance of these types of services presents a significant challenge for managers. To address this challenge, the authors employ a grounded theory approach, drawing on depth interviews, to develop a framework of barriers and facilitators to users’ attitudinal and behavioral responses to smart interactive services. The findings reveal a new set of beliefs that are critical in this context. These beliefs are tied to the human element and specifically pertain to beliefs about the “service counterpart (SC),” who is the provider’s employee controlling the technology. Control, trustworthiness, and collaboration beliefs emerge jointly as important and interrelated influencers tied to the SC. Contrary to conventional wisdom that focuses on features of the technology itself to gain user acceptance, this research encourages providers to emphasize the interpersonal elements of the service by providing control cues, raising social presence, and enhancing human trust mechanisms."}]},{"_id":"6101","user_id":"46632","department":[{"_id":"274"}],"language":[{"iso":"eng"}],"type":"journal_article","publication":"PERSONALquartely","status":"public","date_updated":"2022-01-06T07:02:53Z","date_created":"2018-12-10T10:56:16Z","author":[{"first_name":"Rüdiger","id":"42362","full_name":"Kabst, Rüdiger","last_name":"Kabst"},{"first_name":"M C","last_name":"Wehner","full_name":"Wehner, M C"}],"volume":65,"title":"Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten","issue":"4","year":"2013","citation":{"mla":"Kabst, Rüdiger, and M. C. 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Hill (Ed.), Verwaltungskommunikation - Wissenschaftliche Analyse Und Praktische Beispiele, Nomos, Baden-Baden, 2013, pp. 145–152."},"page":"145-152","place":"Baden-Baden","year":"2013","title":"Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung","author":[{"first_name":"P","full_name":"Weber, P","last_name":"Weber"},{"first_name":"Rüdiger","last_name":"Kabst","full_name":"Kabst, Rüdiger","id":"42362"}],"date_created":"2018-12-11T10:57:53Z","publisher":"Nomos","date_updated":"2022-01-06T07:02:53Z"},{"year":"2013","citation":{"ama":"Weber H, Wehner M, Kabst R. Institutional Determinants of Work-Family Practices: An International Comparative Examination. . In: ; 2013.","ieee":"H. Weber, M. Wehner, and R. Kabst, “Institutional Determinants of Work-Family Practices: An International Comparative Examination. ,” 2013.","chicago":"Weber, H, M Wehner, and Rüdiger Kabst. “Institutional Determinants of Work-Family Practices: An International Comparative Examination. ,” 2013.","short":"H. Weber, M. Wehner, R. Kabst, in: 2013.","bibtex":"@inproceedings{Weber_Wehner_Kabst_2013, title={Institutional Determinants of Work-Family Practices: An International Comparative Examination. }, author={Weber, H and Wehner, M and Kabst, Rüdiger}, year={2013} }","mla":"Weber, H., et al. <i>Institutional Determinants of Work-Family Practices: An International Comparative Examination. </i>. 2013.","apa":"Weber, H., Wehner, M., &#38; Kabst, R. (2013). Institutional Determinants of Work-Family Practices: An International Comparative Examination. ."},"status":"public","type":"conference","title":"Institutional Determinants of Work-Family Practices: An International Comparative Examination. ","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:59Z","_id":"6271","user_id":"46632","author":[{"first_name":"H","full_name":"Weber, H","last_name":"Weber"},{"full_name":"Wehner, M","last_name":"Wehner","first_name":"M"},{"first_name":"Rüdiger","last_name":"Kabst","full_name":"Kabst, Rüdiger","id":"42362"}],"date_created":"2018-12-18T12:32:57Z","department":[{"_id":"274"}]},{"language":[{"iso":"eng"}],"department":[{"_id":"274"}],"user_id":"46632","_id":"6272","status":"public","type":"conference","title":"HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?","date_created":"2018-12-18T12:34:44Z","author":[{"last_name":"Golubovic","full_name":"Golubovic, S","first_name":"S"},{"last_name":"Wehner","full_name":"Wehner, M","first_name":"M"},{"full_name":"Baum, M","last_name":"Baum","first_name":"M"},{"id":"42362","full_name":"Kabst, Rüdiger","last_name":"Kabst","first_name":"Rüdiger"}],"date_updated":"2022-01-06T07:02:59Z","citation":{"chicago":"Golubovic, S, M Wehner, M Baum, and Rüdiger Kabst. “HR-Praktiken Und Innovation: Wie Können Wissens- Und Technologievorsprünge Im Unternehmen Generiert Werden?,” 2013.","ieee":"S. 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Kabst, in: 2013.","mla":"Golubovic, S., et al. <i>HR-Praktiken Und Innovation: Wie Können Wissens- Und Technologievorsprünge Im Unternehmen Generiert Werden?</i> 2013."},"year":"2013"},{"year":"2013","status":"public","citation":{"mla":"Isidor, R., et al. <i>Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany</i>. 2013.","bibtex":"@inproceedings{Isidor_Wehner_Li_Kabst_2013, title={Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany}, author={Isidor, R and Wehner, M and Li, C and Kabst, Rüdiger}, year={2013} }","short":"R. Isidor, M. Wehner, C. Li, R. Kabst, in: 2013.","apa":"Isidor, R., Wehner, M., Li, C., &#38; Kabst, R. (2013). Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany.","ama":"Isidor R, Wehner M, Li C, Kabst R. 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We use a sample of some 70 different wineries offering more than 1,300 different Riesling wines from the Mosel valley to isolate the returns to individual reputation (measured by expert ratings in a highly respected wine guide) from the returns to collective reputation (measured by membership in two different professional associations where members are assumed to monitor each other very closely). We find that both effects are statistically significant and economically relevant with the latter being more important in quantitative terms than the former."}],"file":[{"relation":"main_file","success":1,"content_type":"application/pdf","file_name":"480-Frick.pdf","access_level":"closed","file_id":"1322","file_size":371437,"date_created":"2018-03-15T14:02:36Z","creator":"florida","date_updated":"2018-03-15T14:02:36Z"}],"publication":"Journal of Business Economics","title":"The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley","publisher":"Springer","date_created":"2017-10-17T12:42:25Z","year":"2013","issue":"2","file_date_updated":"2018-03-15T14:02:36Z","_id":"480","project":[{"name":"SFB 901","_id":"1"},{"_id":"7","name":"SFB 901 - Subprojekt A3"},{"name":"SFB 901 - Subproject A4","_id":"8"},{"name":"SFB 901 - Project Area A","_id":"2"}],"department":[{"_id":"183"}],"user_id":"477","status":"public","type":"journal_article","doi":"10.1007/s11573-013-0652-x","date_updated":"2022-01-06T07:01:24Z","volume":83,"author":[{"first_name":"Bernd","full_name":"Frick, Bernd","last_name":"Frick"},{"first_name":"Robert","full_name":"Simmons, Robert","last_name":"Simmons"}],"intvolume":"        83","page":"101-119","citation":{"short":"B. 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