[{"author":[{"full_name":"Steinhoff, L","last_name":"Steinhoff","first_name":"L"},{"first_name":"R. W","last_name":"Palmatier","full_name":"Palmatier, R. W"}],"status":"public","year":"2013","title":"The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance","date_updated":"2022-01-06T07:03:45Z","_id":"7737","language":[{"iso":"eng"}],"user_id":"57352","citation":{"mla":"Steinhoff, L., and R. W. Palmatier. “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance.” <i>Proceedings of the 42nd European Marketing Academy (EMAC) Conference</i>, 2013.","ama":"Steinhoff L, Palmatier RW. The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance. In: <i>Proceedings of the 42nd European Marketing Academy (EMAC) Conference</i>. ; 2013.","bibtex":"@inproceedings{Steinhoff_Palmatier_2013, title={The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance}, booktitle={Proceedings of the 42nd European Marketing Academy (EMAC) Conference}, author={Steinhoff, L and Palmatier, R. W}, year={2013} }","apa":"Steinhoff, L., &#38; Palmatier, R. W. (2013). The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance. In <i>Proceedings of the 42nd European Marketing Academy (EMAC) Conference</i>.","ieee":"L. Steinhoff and R. W. Palmatier, “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance,” in <i>Proceedings of the 42nd European Marketing Academy (EMAC) Conference</i>, 2013.","short":"L. Steinhoff, R.W. Palmatier, in: Proceedings of the 42nd European Marketing Academy (EMAC) Conference, 2013.","chicago":"Steinhoff, L, and R. W Palmatier. “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance.” In <i>Proceedings of the 42nd European Marketing Academy (EMAC) Conference</i>, 2013."},"publication":"Proceedings of the 42nd European Marketing Academy (EMAC) Conference","date_created":"2019-02-18T10:46:24Z","department":[{"_id":"19"},{"_id":"180"}],"type":"conference"},{"citation":{"chicago":"Eggert, A, C Thiesbrummel, and C Deutscher. “Exploring Differential Effects of Product and Service Innovations on Industrial Firms’ Financial Performance.” In <i>2013 AMA Winter Marketing Educators’ Proceedings</i>, 2013.","short":"A. Eggert, C. Thiesbrummel, C. Deutscher, in: 2013 AMA Winter Marketing Educators’ Proceedings, 2013.","apa":"Eggert, A., Thiesbrummel, C., &#38; Deutscher, C. (2013). Exploring differential effects of product and service innovations on industrial firms’ financial performance. In <i>2013 AMA Winter Marketing Educators’ Proceedings</i>.","ieee":"A. Eggert, C. Thiesbrummel, and C. Deutscher, “Exploring differential effects of product and service innovations on industrial firms’ financial performance,” in <i>2013 AMA Winter Marketing Educators’ Proceedings</i>, 2013.","ama":"Eggert A, Thiesbrummel C, Deutscher C. Exploring differential effects of product and service innovations on industrial firms’ financial performance. 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Wünderlich, F. V. Wangenheim, and M. J. Bitner, “High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.,” <i>Journal of Service Research</i>, vol. 16, no. 1, pp. 3–20, 2013.","apa":"Wünderlich, N., Wangenheim, F. V., &#38; Bitner, M. J. (2013). High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. <i>Journal of Service Research</i>, <i>16</i>(1), 3–20.","chicago":"Wünderlich, Nancy, Florian V Wangenheim, and Mary Jo Bitner. “High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.” <i>Journal of Service Research</i> 16, no. 1 (2013): 3–20.","short":"N. Wünderlich, F.V. Wangenheim, M.J. Bitner, Journal of Service Research 16 (2013) 3–20.","mla":"Wünderlich, Nancy, et al. “High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.” <i>Journal of Service Research</i>, vol. 16, no. 1, SAGE Publications Sage CA: Los Angeles, CA, 2013, pp. 3–20.","bibtex":"@article{Wünderlich_Wangenheim_Bitner_2013, title={High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.}, volume={16}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications Sage CA: Los Angeles, CA}, author={Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo}, year={2013}, pages={3–20} }","ama":"Wünderlich N, Wangenheim FV, Bitner MJ. High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. <i>Journal of Service Research</i>. 2013;16(1):3-20."},"publisher":"SAGE Publications Sage CA: Los Angeles, CA","_id":"5715","page":"3-20","volume":16,"user_id":"37741","status":"public","date_created":"2018-11-16T09:31:00Z","department":[{"_id":"181"}],"type":"journal_article","keyword":["service technology","technology-mediated service","service counterpart","smart service","remote service","technology adoption"],"publication":"Journal of Service Research","issue":"1","abstract":[{"lang":"eng","text":"Smart interactive services, in contrast with other technology-based services, require significant human-to-human interaction and collaboration in addition to the service provided by the embedded technology itself. The authors’ foundational Delphi study confirms smart interactive services (e.g., remote diagnosis, remote repair of equipment, and telemedicine) are a rapidly growing innovation category across industries. Yet, gaining user acceptance of these types of services presents a significant challenge for managers. To address this challenge, the authors employ a grounded theory approach, drawing on depth interviews, to develop a framework of barriers and facilitators to users’ attitudinal and behavioral responses to smart interactive services. The findings reveal a new set of beliefs that are critical in this context. These beliefs are tied to the human element and specifically pertain to beliefs about the “service counterpart (SC),” who is the provider’s employee controlling the technology. Control, trustworthiness, and collaboration beliefs emerge jointly as important and interrelated influencers tied to the SC. Contrary to conventional wisdom that focuses on features of the technology itself to gain user acceptance, this research encourages providers to emphasize the interpersonal elements of the service by providing control cues, raising social presence, and enhancing human trust mechanisms."}],"language":[{"iso":"eng"}],"author":[{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"},{"full_name":"Wangenheim, Florian V","last_name":"Wangenheim","first_name":"Florian V"},{"full_name":"Bitner, Mary Jo","last_name":"Bitner","first_name":"Mary Jo"}],"year":"2013","title":"High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.","intvolume":"        16","article_type":"original","date_updated":"2022-01-06T07:02:37Z","publication_status":"published"},{"user_id":"46632","volume":65,"page":"34-39","language":[{"iso":"eng"}],"_id":"6101","date_updated":"2022-01-06T07:02:53Z","intvolume":"        65","title":"Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten","year":"2013","status":"public","author":[{"full_name":"Kabst, Rüdiger","last_name":"Kabst","first_name":"Rüdiger","id":"42362"},{"last_name":"Wehner","first_name":"M C","full_name":"Wehner, M C"}],"type":"journal_article","department":[{"_id":"274"}],"date_created":"2018-12-10T10:56:16Z","publication":"PERSONALquartely","issue":"4","citation":{"apa":"Kabst, R., &#38; Wehner, M. C. (2013). Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten. <i>PERSONALquartely</i>, <i>65</i>(4), 34–39.","ieee":"R. Kabst and M. C. Wehner, “Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten,” <i>PERSONALquartely</i>, vol. 65, no. 4, pp. 34–39, 2013.","chicago":"Kabst, Rüdiger, and M C Wehner. “Editorial: Internationales Personalmanagement: Den Kulturellen Kontext Gestalten.” <i>PERSONALquartely</i> 65, no. 4 (2013): 34–39.","short":"R. Kabst, M.C. Wehner, PERSONALquartely 65 (2013) 34–39.","mla":"Kabst, Rüdiger, and M. C. Wehner. “Editorial: Internationales Personalmanagement: Den Kulturellen Kontext Gestalten.” <i>PERSONALquartely</i>, vol. 65, no. 4, 2013, pp. 34–39.","ama":"Kabst R, Wehner MC. Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten. <i>PERSONALquartely</i>. 2013;65(4):34-39.","bibtex":"@article{Kabst_Wehner_2013, title={Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten}, volume={65}, number={4}, journal={PERSONALquartely}, author={Kabst, Rüdiger and Wehner, M C}, year={2013}, pages={34–39} }"}},{"date_updated":"2022-01-06T07:02:53Z","author":[{"first_name":"P","last_name":"Weber","full_name":"Weber, P"},{"id":"42362","first_name":"Rüdiger","last_name":"Kabst","full_name":"Kabst, Rüdiger"}],"status":"public","title":"Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung","year":"2013","editor":[{"full_name":"Hill, Hermann","last_name":"Hill","first_name":"Hermann"}],"user_id":"46632","language":[{"iso":"eng"}],"_id":"6147","publisher":"Nomos","page":"145-152","citation":{"bibtex":"@inbook{Weber_Kabst_2013, place={Baden-Baden}, title={Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung}, booktitle={Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele}, publisher={Nomos}, author={Weber, P and Kabst, Rüdiger}, editor={Hill, HermannEditor}, year={2013}, pages={145–152} }","ama":"Weber P, Kabst R. Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung. In: Hill H, ed. <i>Verwaltungskommunikation - Wissenschaftliche Analyse Und Praktische Beispiele</i>. Baden-Baden: Nomos; 2013:145-152.","short":"P. Weber, R. Kabst, in: H. Hill (Ed.), Verwaltungskommunikation - Wissenschaftliche Analyse Und Praktische Beispiele, Nomos, Baden-Baden, 2013, pp. 145–152.","chicago":"Weber, P, and Rüdiger Kabst. “Unterstützung von Kommunalverwaltung Bei Bürgerbeteiligung.” In <i>Verwaltungskommunikation - Wissenschaftliche Analyse Und Praktische Beispiele</i>, edited by Hermann Hill, 145–52. Baden-Baden: Nomos, 2013.","ieee":"P. Weber and R. Kabst, “Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung,” in <i>Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele</i>, H. Hill, Ed. Baden-Baden: Nomos, 2013, pp. 145–152.","apa":"Weber, P., &#38; Kabst, R. (2013). Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung. In H. Hill (Ed.), <i>Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele</i> (pp. 145–152). Baden-Baden: Nomos.","mla":"Weber, P., and Rüdiger Kabst. “Unterstützung von Kommunalverwaltung Bei Bürgerbeteiligung.” <i>Verwaltungskommunikation - Wissenschaftliche Analyse Und Praktische Beispiele</i>, edited by Hermann Hill, Nomos, 2013, pp. 145–52."},"publication":"Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele","department":[{"_id":"274"}],"type":"book_chapter","place":"Baden-Baden","date_created":"2018-12-11T10:57:53Z"},{"user_id":"46632","language":[{"iso":"eng"}],"_id":"6271","date_updated":"2022-01-06T07:02:59Z","title":"Institutional Determinants of Work-Family Practices: An International Comparative Examination. ","status":"public","year":"2013","author":[{"full_name":"Weber, H","last_name":"Weber","first_name":"H"},{"full_name":"Wehner, M","first_name":"M","last_name":"Wehner"},{"first_name":"Rüdiger","last_name":"Kabst","full_name":"Kabst, Rüdiger","id":"42362"}],"type":"conference","department":[{"_id":"274"}],"date_created":"2018-12-18T12:32:57Z","citation":{"short":"H. Weber, M. Wehner, R. Kabst, in: 2013.","chicago":"Weber, H, M Wehner, and Rüdiger Kabst. “Institutional Determinants of Work-Family Practices: An International Comparative Examination. ,” 2013.","ieee":"H. Weber, M. Wehner, and R. Kabst, “Institutional Determinants of Work-Family Practices: An International Comparative Examination. ,” 2013.","apa":"Weber, H., Wehner, M., &#38; Kabst, R. (2013). Institutional Determinants of Work-Family Practices: An International Comparative Examination. .","bibtex":"@inproceedings{Weber_Wehner_Kabst_2013, title={Institutional Determinants of Work-Family Practices: An International Comparative Examination. }, author={Weber, H and Wehner, M and Kabst, Rüdiger}, year={2013} }","ama":"Weber H, Wehner M, Kabst R. Institutional Determinants of Work-Family Practices: An International Comparative Examination. . In: ; 2013.","mla":"Weber, H., et al. <i>Institutional Determinants of Work-Family Practices: An International Comparative Examination. </i>. 2013."}},{"title":"HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?","year":"2013","status":"public","author":[{"first_name":"S","last_name":"Golubovic","full_name":"Golubovic, S"},{"first_name":"M","last_name":"Wehner","full_name":"Wehner, M"},{"last_name":"Baum","first_name":"M","full_name":"Baum, M"},{"full_name":"Kabst, Rüdiger","first_name":"Rüdiger","last_name":"Kabst","id":"42362"}],"date_updated":"2022-01-06T07:02:59Z","language":[{"iso":"eng"}],"_id":"6272","user_id":"46632","citation":{"chicago":"Golubovic, S, M Wehner, M Baum, and Rüdiger Kabst. “HR-Praktiken Und Innovation: Wie Können Wissens- Und Technologievorsprünge Im Unternehmen Generiert Werden?,” 2013.","short":"S. Golubovic, M. Wehner, M. Baum, R. Kabst, in: 2013.","ieee":"S. Golubovic, M. Wehner, M. Baum, and R. Kabst, “HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?,” 2013.","apa":"Golubovic, S., Wehner, M., Baum, M., &#38; Kabst, R. (2013). HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?","bibtex":"@inproceedings{Golubovic_Wehner_Baum_Kabst_2013, title={HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?}, author={Golubovic, S and Wehner, M and Baum, M and Kabst, Rüdiger}, year={2013} }","ama":"Golubovic S, Wehner M, Baum M, Kabst R. HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden? In: ; 2013.","mla":"Golubovic, S., et al. <i>HR-Praktiken Und Innovation: Wie Können Wissens- Und Technologievorsprünge Im Unternehmen Generiert Werden?</i> 2013."},"date_created":"2018-12-18T12:34:44Z","type":"conference","department":[{"_id":"274"}]},{"date_updated":"2022-01-06T07:02:59Z","author":[{"full_name":"Isidor, R","last_name":"Isidor","first_name":"R"},{"full_name":"Wehner, M","last_name":"Wehner","first_name":"M"},{"full_name":"Li, C","last_name":"Li","first_name":"C"},{"id":"42362","full_name":"Kabst, Rüdiger","last_name":"Kabst","first_name":"Rüdiger"}],"title":"Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany","status":"public","year":"2013","user_id":"46632","_id":"6274","language":[{"iso":"eng"}],"citation":{"apa":"Isidor, R., Wehner, M., Li, C., &#38; Kabst, R. (2013). Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany.","ieee":"R. Isidor, M. Wehner, C. Li, and R. Kabst, “Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany,” 2013.","short":"R. Isidor, M. Wehner, C. Li, R. Kabst, in: 2013.","chicago":"Isidor, R, M Wehner, C Li, and Rüdiger Kabst. “Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany,” 2013.","mla":"Isidor, R., et al. <i>Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany</i>. 2013.","ama":"Isidor R, Wehner M, Li C, Kabst R. Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany. 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We use a sample of some 70 different wineries offering more than 1,300 different Riesling wines from the Mosel valley to isolate the returns to individual reputation (measured by expert ratings in a highly respected wine guide) from the returns to collective reputation (measured by membership in two different professional associations where members are assumed to monitor each other very closely). We find that both effects are statistically significant and economically relevant with the latter being more important in quantitative terms than the former.","lang":"eng"}],"file":[{"file_id":"1322","content_type":"application/pdf","success":1,"file_name":"480-Frick.pdf","file_size":371437,"access_level":"closed","relation":"main_file","date_updated":"2018-03-15T14:02:36Z","date_created":"2018-03-15T14:02:36Z","creator":"florida"}],"date_created":"2017-10-17T12:42:25Z","type":"journal_article","department":[{"_id":"183"}],"status":"public","has_accepted_license":"1","page":"101-119","publisher":"Springer","_id":"480","user_id":"477","ddc":["040"],"volume":83,"file_date_updated":"2018-03-15T14:02:36Z","citation":{"bibtex":"@article{Frick_Simmons_2013, title={The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley}, volume={83}, DOI={<a href=\"https://doi.org/10.1007/s11573-013-0652-x\">10.1007/s11573-013-0652-x</a>}, number={2}, journal={Journal of Business Economics}, publisher={Springer}, author={Frick, Bernd and Simmons, Robert}, year={2013}, pages={101–119} }","chicago":"Frick, Bernd, and Robert Simmons. “The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley.” <i>Journal of Business Economics</i> 83, no. 2 (2013): 101–19. <a href=\"https://doi.org/10.1007/s11573-013-0652-x\">https://doi.org/10.1007/s11573-013-0652-x</a>.","ama":"Frick B, Simmons R. The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley. <i>Journal of Business Economics</i>. 2013;83(2):101-119. doi:<a href=\"https://doi.org/10.1007/s11573-013-0652-x\">10.1007/s11573-013-0652-x</a>","short":"B. Frick, R. Simmons, Journal of Business Economics 83 (2013) 101–119.","ieee":"B. Frick and R. Simmons, “The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley,” <i>Journal of Business Economics</i>, vol. 83, no. 2, pp. 101–119, 2013.","mla":"Frick, Bernd, and Robert Simmons. “The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley.” <i>Journal of Business Economics</i>, vol. 83, no. 2, Springer, 2013, pp. 101–19, doi:<a href=\"https://doi.org/10.1007/s11573-013-0652-x\">10.1007/s11573-013-0652-x</a>.","apa":"Frick, B., &#38; Simmons, R. (2013). The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley. <i>Journal of Business Economics</i>, <i>83</i>(2), 101–119. <a href=\"https://doi.org/10.1007/s11573-013-0652-x\">https://doi.org/10.1007/s11573-013-0652-x</a>"},"project":[{"name":"SFB 901","_id":"1"},{"_id":"7","name":"SFB 901 - Subprojekt A3"},{"name":"SFB 901 - Subproject A4","_id":"8"},{"name":"SFB 901 - Project Area A","_id":"2"}]},{"date_updated":"2022-01-06T07:01:27Z","author":[{"last_name":"Garnefeld","first_name":"Ina","full_name":"Garnefeld, Ina"},{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"},{"full_name":"Helm, Sabrina V","last_name":"Helm","first_name":"Sabrina V"},{"last_name":"Tax","first_name":"Stephen S","full_name":"Tax, Stephen S"}],"status":"public","year":"2013","title":"Growing existing customers' revenue streams through customer referral programs","user_id":"57352","_id":"4851","page":"17--32","citation":{"apa":"Garnefeld, I., Eggert, A., Helm, S. V., &#38; Tax, S. S. (2013). Growing existing customers’ revenue streams through customer referral programs. <i>Journal of Marketing</i>, (4), 17--32.","ieee":"I. Garnefeld, A. Eggert, S. V. Helm, and S. S. Tax, “Growing existing customers’ revenue streams through customer referral programs,” <i>Journal of Marketing</i>, no. 4, pp. 17--32, 2013.","short":"I. Garnefeld, A. Eggert, S.V. Helm, S.S. Tax, Journal of Marketing (2013) 17--32.","chicago":"Garnefeld, Ina, Andreas Eggert, Sabrina V Helm, and Stephen S Tax. “Growing Existing Customers’ Revenue Streams through Customer Referral Programs.” <i>Journal of Marketing</i>, no. 4 (2013): 17--32.","mla":"Garnefeld, Ina, et al. “Growing Existing Customers’ Revenue Streams through Customer Referral Programs.” <i>Journal of Marketing</i>, no. 4, 2013, pp. 17--32.","ama":"Garnefeld I, Eggert A, Helm SV, Tax SS. Growing existing customers’ revenue streams through customer referral programs. <i>Journal of Marketing</i>. 2013;(4):17--32.","bibtex":"@article{Garnefeld_Eggert_Helm_Tax_2013, title={Growing existing customers’ revenue streams through customer referral programs}, number={4}, journal={Journal of Marketing}, author={Garnefeld, Ina and Eggert, Andreas and Helm, Sabrina V and Tax, Stephen S}, year={2013}, pages={17--32} }"},"issue":"4","publication":"Journal of Marketing","department":[{"_id":"180"}],"type":"journal_article","date_created":"2018-10-25T09:39:22Z"},{"publication":"Marketing Review St. Gallen","issue":"4","citation":{"mla":"Haas, Alexander, et al. “Erfolgsfaktor Value-Based Selling—Verkaufen, Wenn Kundenorientierung Nicht Zum Erfolg Führt.” <i>Marketing Review St. Gallen</i>, no. 4, 2013, pp. 64--73.","ama":"Haas A, Eggert A, Terho H, Ulaga W. 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