TY - CONF AU - Münkhoff, E AU - Garnefeld, I AU - Bruns, A ID - 7804 T2 - Proceedings of the 40th European Marketing Academy (EMAC) Conference TI - Time extension of sales promotions – How do customers react? ER - TY - CONF AU - Eggert, A AU - Hogreve, J AU - Ulaga, W AU - Münkhoff, E ID - 7805 T2 - 2011 AMA Winter Marketing Educators' Proceedings TI - Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations ER - TY - CONF AU - Eggert, A AU - Garnefeld, I AU - Steinhoff, L ID - 7806 T2 - 2011 AMA Winter Marketing Educators' Proceedings TI - Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy ER - TY - CONF AU - Hunter, G AU - Garnefeld, I AU - Steinhoff, L ID - 7807 T2 - 2011 AMA Winter Marketing Educators' Conference Proceedings TI - Can Retailers Improve Loyalty by Empowering Consumers? ER - TY - JOUR AB - Die Möglichkeiten der Erbringung von Dienstleistungen haben sich durch die Entwicklungen der Informations- und Kommunikationstechnologien stark erweitert. Unter Zuhilfenahme moderner Formen der Datenfernübertragung kann eine breite Palette von Dienstleistungen technologisch vermittelt über große Entfernungen hinweg erbracht werden. Diesen als ferngesteuerte Dienstleistungen bezeichneten Angeboten kommt in der Praxis eine immer größere Bedeutung zu. In der betriebswirtschaftlichen Literatur wurde ihnen bisher jedoch wenig Beachtung geschenkt. In diesem Überblicksartikel erfolgt daher eine erste Auseinandersetzung mit betriebswirtschaftlich relevanten Aspekten ferngesteuerter Dienstleistungen. Ausgehend von einer begrifflichen Abgrenzung und Konzeptualisierung dieses neuen Dienstleistungstypus im Abgleich mit bestehenden Systematisierungsansätzen werden die spezifischen Herausforderungen des Management und Marketing von ferngesteuerten Dienstleistungen reflektiert und sowie künftige Forschungsaufgaben abgeleitet. AU - Wünderlich, Nancy AU - Schumann, Jan H AU - Wangenheim, Florian v AU - Holzmüller, Hartmut H ID - 5719 IS - 9 JF - Zeitschrift für Betriebswirtschaft KW - Technologieintensive Dienstleistungen KW - remote services KW - Dienstleistungstechnologien TI - Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben. VL - 81 ER - TY - GEN AU - Wehner, M C AU - Kabst, Rüdiger AU - Kötter, P M ID - 6104 TI - Ausgewogener Prozess VL - 63(4) ER - TY - GEN AU - Wehner, M C AU - Kabst, Rüdiger ID - 6106 TI - Bewerber wertschätzen VL - 63(6) ER - TY - GEN AU - Kabst, Rüdiger AU - Meifert, M AU - Wehner, M C ID - 6107 TI - Eine vergessene Disziplin VL - 4 ER - TY - GEN AU - Kabst, Rüdiger ID - 6108 TI - Editorial: Mitarbeiter führen: Ein alter Hut? VL - 3 ER - TY - CHAP AU - Maekelburger, B AU - Schwens, C AU - Kabst, Rüdiger ED - Verbeke, A ED - Tavares-Lehmann, A T ED - Van Tulder, R ID - 6151 T2 - Entrepreneurship in the Global Firm (Progress In International Business Research, Volume 6) TI - SME International Mode Choice Over Time: Forging a Link Between the Uppsala Model and Transaction Cost Economics ER - TY - CONF AU - Isidor, R AU - Steinmetz, Holger AU - Kabst, Rüdiger ID - 6282 TI - Beschäftigungsformen und OCB: der moderierende Einfluss von Arbeitszufriedenheit ER - TY - CONF AU - Schneid, M AU - Isidor, R AU - Steinmetz, Holger AU - Kabst, Rüdiger AU - Weber, H ID - 6289 TI - Der Einfluss bio-demographischer und aufgabenorientierter Diversität auf die Leistung von Teams: Eine Metaanalyse. ER - TY - CONF AU - Schneid, M AU - Isidor, R AU - Steinmetz, Holger AU - Kabst, Rüdiger AU - Diehl, A ID - 6292 TI - Age diversity and team outcomes: A quantitative review. ER - TY - CONF AU - Baum, M AU - Schaefer, M AU - Kabst, Rüdiger ID - 6294 TI - Advertisement-Image congruity in the recruitment context ER - TY - CONF AU - Wehner, M C AU - Giardini, A AU - Kabst, Rüdiger ID - 6295 TI - Applicant reactions to outsourcing of the recruitment: Does corporate image compensate for negative applicant reactions? ER - TY - CONF AU - Wehner, M C AU - Kabst, Rüdiger AU - Meifert, M AU - Cunz, L M ID - 6296 TI - Der Personalverantwortliche als „Strategic Architect“: Persönliche Einstellung oder subjektive Norm? ER - TY - CONF AU - Deutscher, F AU - Schwens, C AU - Zapkau, F B AU - Kabst, Rüdiger ID - 6297 TI - Die komplementäre Wirkung von unternehmerischer Orientierung, Marktorientierung und Lernorientierung auf den Unternehmenserfolg junger Technologieunternehmen ER - TY - CONF AU - Zapkau, F B AU - Schwens, C AU - Steinmetz, Holger AU - Kabst, Rüdiger ID - 6302 TI - Disentangling the Effect of Prior Entrepreneurial Exposure on Entrepreneurial Intention – An empirical Analysis based on the Theory of Planned Behavior ER - TY - CONF AU - Maekelburger, B AU - Zapkau, F B AU - Kabst, Rüdiger ID - 6304 TI - The influence of entrepreneurial traits on the strategic orientation and new product success in high-technology firms ER - TY - GEN AU - Kabst, Rüdiger AU - Wehner, M C ID - 6389 TI - Methodology of the Cranet Survey - International Executive Report 2011, Cranfield ER - TY - JOUR AU - Garnefeld, Ina AU - Helm, Sabrina AU - Eggert, Andreas ID - 4855 IS - 1 JF - Journal of Service Research TI - Walk your talk: an experimental investigation of the relationship between word of mouth and communicators’ loyalty ER - TY - JOUR AU - Eggert, Andreas AU - Hogreve, Jens AU - Ulaga, Wolfgang AU - Muenkhoff, Eva ID - 4856 IS - 5 JF - Industrial Marketing Management TI - Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis ER - TY - JOUR AU - Eggert, Andreas AU - Serdaroglu, Murat ID - 4857 IS - 2 JF - Journal of Marketing Theory and Practice TI - Exploring the Impact of Sales Technology on Salesperson Performance: A Task-Base d Approach ER - TY - JOUR AU - Fahr, Ren{\'e} AU - Irlenbusch, Bernd ID - 4881 IS - 1 JF - Journal of Economic Behavior \& Organization TI - Who follows the crowd—Groups or individuals? ER - TY - JOUR AU - Fahr, Ren{\'e} ID - 4882 JF - management revue TI - Job design and job satisfaction—empirical evidence for Germany? ER - TY - GEN AU - Hinerasky, Christiane AU - Fahr, Rene ID - 4918 TI - When the early bird catches the worm: The impact of training in retail ER - TY - CHAP AU - Ivens, Björn AU - Eggert, Andreas ID - 4945 T2 - Handbuch Vertriebsmanagement TI - Key Account Management ER - TY - JOUR AU - Alewell, Dorothea AU - Hauff, Sven AU - Weiland, Katrin AU - Thommes, Kirsten ID - 4972 IS - 4 JF - International journal of manpower TI - HRM and the use of personnel services: an empirical analysis of German firms ER - TY - JOUR AU - Braun, Irene AU - Pull, Kerstin AU - Alewell, Dorothea AU - Störmer, Susi AU - Thommes, Kirsten ID - 4973 IS - 3 JF - Personnel Review SN - 0048-3486 TI - HR outsourcing and service quality: theoretical framework and empirical evidence VL - 40 ER - TY - JOUR AU - Haun, S AU - Steinmetz, Holger AU - Dormann, C ID - 5520 IS - 2 JF - Journal of Vocational Behavior. TI - Objective work-nonwork conflict: From incompatible demands to decreased work role performance. VL - 79 ER - TY - JOUR AU - Steinmetz, Holger AU - Park, Y K AU - Kabst, Rüdiger ID - 5523 IS - 7 JF - Journal of Managerial Psychology. TI - A Need-Based Approach to Organizational Commitment and Job Involvement: Cross-Cultural Evidence from Germany and South Korea. VL - 26 ER - TY - JOUR AU - Baum, M AU - Schwens, C AU - Kabst, Rüdiger ID - 5524 IS - 3 JF - Journal of Small Business Management (JSBM). TI - A Typology of International New Ventures: Empirical Evidence from High Technology Industries. VL - 49 ER - TY - JOUR AU - Chae, B AU - Prince, J B AU - Katz, J AU - Kabst, Rüdiger ID - 5525 IS - 4 JF - Journal of Global Information Management. TI - An Exploratory Cross-National Study of Information Sharing and Human Resource Information Systems. VL - 19 ER - TY - JOUR AU - Baum, M AU - Kabst, Rüdiger ID - 5526 IS - 3 JF - Zeitschrift für Betriebswirtschaft (ZfB). TI - Arbeitgebermarkenaufbau durch informelle Hochschul-Personalmarketingmaßnahmen: Eine empirische Analyse im deutschen Mittelstand. VL - 81 ER - TY - JOUR AU - Steinmetz, Holger AU - Schwens, C AU - Wehner, M C AU - Kabst, Rüdiger ID - 5527 IS - 1 JF - Human Resource Management Review (HRMR). TI - Conceptual and Methodological Issues in Comparative HRM Research: The Cranet Project. VL - 21 ER - TY - JOUR AU - Schwens, C AU - Kabst, Rüdiger ID - 5528 IS - 7 JF - Schmalenbach Business Review (sbr). TI - Entry Learning, Age at Internationalization, and Foreign Venture Performance of Young Technology Firms. VL - 63 ER - TY - JOUR AU - Prince, J B AU - Katz, J AU - Kabst, Rüdiger ID - 5529 IS - 12 JF - International Journal of Human Resource Management. TI - High involvement information sharing practices: An international perspective. VL - 22 ER - TY - JOUR AU - Isidor, R AU - Schwens, C AU - Kabst, Rüdiger ID - 5546 IS - 10 JF - International Journal of Human Resource Management (IJHRM). TI - Human Resource Management and Early Internationalization: Is there a Leap-Frogging in International Staffing? VL - 22 ER - TY - JOUR AU - Schwens, C AU - Isidor, R AU - Bierwerth, M AU - Kabst, Rüdiger ID - 5548 JF - Best Paper Proceedings of the 2011 Academy of Management. TI - International Entrepreneurship: A Meta-Analysis. ER - TY - JOUR AU - Schwens, C AU - Kabst, Rüdiger ID - 5549 JF - International Business Review (IBR). TI - Internationalization of young technology firms: A complementary perspective on antecedents of foreign market familiarity. VL - 20 ER - TY - JOUR AU - Steinmetz, Holger AU - Davidov, E AU - Schmidt, P ID - 5553 IS - 1 JF - Methodological Innovation TI - Three Approaches to Estimate Latent Interaction Effects: Intention and Perceived Behavioral Control in the Theory of Planned Behavior. VL - 6 ER - TY - GEN AB - The objective of this study is the analysis of movie success mechanisms in a genre-specific context. Instead of the examination of all time box office champions, we focus on the two film genres of computer animated and comic book based films. By introducing the concept of the motion-picture marketing mix, which represents a set of tactical marketing tools in order to strengthen a company’s strategic customer orientation, we are able to systematically identify key movie success factors. We conduct a cross-sectional empirical analysis across regional distinctions based on dataset that covers a time horizon of more than 30 years. We find empirical evidence that actors with ex ante popularity, award nominations and the production budget represent key movie success mechanisms and significantly influence a movie’s commercial appeal. Additionally, word-of-mouth creates reputation effects that also significantly affects box office gross. AU - Kaimann, Daniel ID - 668 TI - "To infinity and beyond!" - A genre-specific film analysis of movie success mechanisms ER - TY - CONF AU - Eggert, A. AU - Hogreve, J. AU - Ulaga, W. AU - Münkhoff, Eva ID - 46702 T2 - 2011 AMA Winter Academic Conference, Austin, TX TI - Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations (ausgezeichnet mit Best Overall Conference Paper Award) ER - TY - CONF AU - Eggert, A. AU - Münkhoff, Eva AU - Thiesbrummel, C. ID - 46701 T2 - 40th EMAC Annual Conference, Ljubljana TI - Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability? ER - TY - CONF AU - Münkhoff, Eva AU - Garnefeld, I. AU - Bruns, A. ID - 46700 T2 - 40th EMAC Annual Conference, Ljubljana TI - Time extension of sales promotions – How do customers react? ER - TY - JOUR AU - Eggert, Andreas AU - Hogreve, Jens AU - Ulaga, Wolfgang AU - Münkhoff, Eva ID - 46641 IS - 5 JF - Industrial Marketing Management KW - Marketing SN - 0019-8501 TI - Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis VL - 40 ER - TY - JOUR AU - Schneider, Martin AU - Rütten, Karl-Georg ID - 4938 IS - 2 JF - Personal TI - Schöpferische Zerstörung - Unternehmen haben die Rezession mit teilweise neuen beschäftigungspolitischen Instrumenten bewältigt. ER - TY - JOUR AU - Warneke, Doris AU - Schneider, Martin ID - 4916 IS - 2 JF - Cross Cultural Management: An International Journal TI - Expatriate compensation packages: what do employees prefer? ER - TY - CONF AU - Eggert, A. AU - Garnefeld, I. AU - Steinhoff, Lena ID - 45752 T2 - 2011 AMA Winter Marketing Educators’ Conference Proceedings, Austin TI - Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy ER - TY - CONF AU - Hunter, G. AU - Garnefeld, I. AU - Steinhoff, Lena ID - 45753 T2 - 2011 AMA Winter Marketing Educators’ Conference Proceedings, Austin TI - Can Retailers Improve Loyalty by Empowering Consumers? ER - TY - CONF AU - Garnefeld, I AU - Woisetschläger, D AU - Eggert, A ID - 7808 T2 - Proceedings of the 18th International Colloquium in Relationship Marketing TI - Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting ER - TY - CONF AU - Münkhoff, E AU - Garnefeld, I AU - Hogreve, J AU - Eggert, A ID - 7809 T2 - Proceedings of the 18th International Colloquium in Relationship Marketing TI - Referral Reward Programs: A Means for Service Recovery? ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Eggert, A AU - Tax, S ID - 7810 T2 - Proceedings of the 2010 AMA Summer Marketing Educators' Conference TI - Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study ER - TY - CONF AU - Eggert, A AU - Hogreve, J AU - Ulaga, W AU - Münkhoff, E ID - 7846 T2 - Proceedings of the 2nd ISBM Workshop at Harvard Business School TI - Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis ER - TY - CONF AU - Frick, B AU - Eggert, A AU - Hogreve, J ID - 7853 T2 - Proceedings of the 39th EMAC Conference TI - Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis ER - TY - CONF AU - Eggert, A AU - Hogreve, J AU - Ulaga, W AU - Münkhoff, E ID - 7854 T2 - Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation TI - Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7855 T2 - Proceedings of the 2010 AMA Winter Marketing Educators' Conference TI - Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers ER - TY - BOOK ED - Ackermann, Sebastian ED - Wünderlich, Nancy ED - Wangenheim, Florian v. ID - 5720 SN - 9783842301511 TI - Geschäftsmodelle in virtuellen Spielwelten ER - TY - GEN AU - Kabst, Rüdiger ID - 6109 TI - Editorial: Aufschwung mitgestalten VL - 2 ER - TY - GEN AU - Kabst, Rüdiger AU - Kötter, P M AU - Meifert, M AU - Wehner, M C ID - 6110 TI - HR Business Partner gesucht VL - 3 ER - TY - GEN AU - Kabst, Rüdiger ID - 6112 TI - Editorial: Verdrängte Herausforderung Demographie VL - 6 ER - TY - GEN AU - Kabst, Rüdiger AU - Baum, M AU - Fortange, A ID - 6113 TI - Was High-Performer besser machen: Was unterscheidet erfolgreiche von weniger erfolgreichen Unternehmen beim Employer Branding? VL - 10 ER - TY - BOOK AU - Kabst, Rüdiger ID - 6139 SN - 3-942-54302-8 TI - Interim Management: Auf dem Weg zur Selbstverständlichkeit ER - TY - CHAP AU - Isidor, R AU - Schwens, C AU - Kabst, Rüdiger ED - Schmid, S ID - 6150 T2 - Internationale Unternehmungen und das Management ausländischer Tochtergesellschaften TI - A Conceptual Framework for the International Staffing of Early Internationalizers ER - TY - CHAP AU - Schwens, C AU - Steinmetz, Holger AU - Kabst, Rüdiger ED - Gerybadze, A ED - Hommel, U ED - Reiner, H W ED - Thomaschweski, D ID - 6154 T2 - Innovation and International Corporate Growth TI - Growth and Internationalization of Renewable Energy and New Technology-Based Firms ER - TY - CHAP AU - Kabst, Rüdiger AU - Wehner, M C ED - Meifert, M ID - 6155 T2 - Strategische Personalentwicklung TI - Institutionalisierung der Personalentwicklung: Ist der Patient auf dem Weg der Besserung? ER - TY - CHAP AU - Kabst, Rüdiger AU - Wehner, M C ED - Schwuchow, K ED - Gutmann, J ID - 6157 T2 - Jahrbuch Personalentwicklung 2010 TI - Personalmanagement der Zukunft: Quo Vadis? ER - TY - CHAP AU - Eberl, P AU - Kabst, R ED - Sydow, J ID - 6159 T2 - Management von Netzwerkorganisationen TI - Vertrauen, Opportunismus, Kontrolle: Eine empirische Analyse von Joint Venture Beziehungen vor dem Hintergrund der Transaktionskostentheorie. ER - TY - JOUR AU - Kabst, Rüdiger AU - Isidor, R AU - Steinmetz, Holger AU - Schwens, C ID - 6230 IS - 3 JF - Management Revue: The International Review of Management Studies. TI - Enlarging the focus on the role of competencies, abilities, and personality in management research. VL - 21 ER - TY - GEN AU - Wolf, S AU - Weißenberger, B E AU - Barbara, E AU - Kabst, Rüdiger AU - Wehner, M ID - 6235 TI - Management accountants as business partners: An empirical analysis based on the theory of reasoned action ER - TY - CONF AU - Baum, M AU - Schwens, C AU - Kabst, Rüdiger ID - 6306 TI - Are networks always beneficial? An empirical analysis on the relationship between knowledge intensity and international new venturing ER - TY - CONF AU - Haus, I AU - Steinmetz, Holger AU - Isidor, R AU - Kabst, Rüdiger ID - 6309 TI - Der Einfluss des Geschlechts auf die Gründungsintention – Ein meta-analytisches Pfadmodell (The influence of gender on entrepreneurial intention – a meta-analytical path model) ER - TY - CONF AU - Baum, M AU - Schwens, C AU - Kabst, Rüdiger ID - 6315 TI - Different types of international new ventures: A latent class analysis ER - TY - CONF AU - Baum, M AU - Schwens, C AU - Kabst, Rüdiger ID - 6318 TI - The different types of international new ventures: A latent class analysis ER - TY - CONF AU - Baum, M AU - Kabst, Rüdiger ID - 6321 TI - The impact of employer awards on employer knowledge and applicant attraction: The moderating influence of corporate brand awareness ER - TY - JOUR AU - Eggert, Andreas AU - Ulaga, Wolfgang ID - 4858 IS - 8 JF - Industrial Marketing Management TI - Managing customer share in key supplier relationships ER - TY - JOUR AU - Wagner, Stephan M AU - Eggert, Andreas AU - Lindemann, Eckhard ID - 4859 IS - 8 JF - Journal of business research TI - Creating and appropriating value in collaborative relationships ER - TY - CHAP AU - Eggert, Andreas AU - Garnefeld, Ina ID - 4960 SN - 978-3-8349-1413-2 T2 - Handbuch Kundenbindungsmanagement TI - Kundenbindung auf Basis des Relationship Value ER - TY - JOUR AU - Thommes, Kirsten AU - Weiland, Katrin ID - 4974 IS - 1 JF - European Management Journal TI - Explanatory factors for firms’ use of temporary agency work in Germany ER - TY - JOUR AU - Zapkau, F B AU - Schwens, C AU - Kabst, Rüdiger ID - 5554 IS - 7 JF - Zeitschrift für Betriebswirtschaft (ZfB). TI - Die Wirkung ausländischer Direktinvestitionen auf die Beschäftigung im Heimatmarkt: Eine empirische Analyse des deutschen Mittelstands. VL - 80 ER - TY - JOUR AU - Steinmetz, Holger AU - Schwens, C AU - Isidor, R AU - Kabst, Rüdiger ID - 5555 IS - 3 JF - Management Revue: The International Review of Management Studies. TI - Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research. VL - 21 ER - TY - JOUR AU - Schwens, C AU - Kabst, Rüdiger ID - 5556 JF - Die Betriebswirtschaft (DBW). TI - Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen. VL - 5 ER - TY - JOUR AU - Steinmetz, Holger AU - Schmidt, P ID - 5557 IS - 2 JF - Work and Stress. TI - Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?. VL - 24 ER - TY - CONF AU - Eggert, A. AU - Hogreve, J. AU - Ulaga, W. AU - Münkhoff, Eva ID - 46705 T2 - Frontiers Pre-Conference on Service and Solution Innovation, Karlstad TI - Industrial services, product innovations, and firm profitability: A longitudinal analysis ER - TY - CONF AU - Garnefeld, I. AU - Münkhoff, Eva AU - Hogreve, J. AU - Eggert, A. ID - 46706 T2 - 2010 AMA Winter Academic Conference, New Orleans, LA TI - Exploring the effects of referral reward programs on satisfied and dissatisfied customers ER - TY - CONF AU - Eggert, A. AU - Hogreve, J. AU - Ulaga, W. AU - Münkhoff, Eva ID - 46704 T2 - ISBM 2010 Academic Conference, Boston, MA TI - Disentangling the revenue and cost implications of the service transition: A latent growth analysis ER - TY - CONF AU - Münkhoff, Eva AU - Garnefeld, I. AU - Hogreve, J. AU - Eggert, A. ID - 46703 T2 - 18th International Colloquium on Relationship Marketing (ICRM), Reading TI - Referral reward programs: A means for service recovery? ER - TY - JOUR AU - Schnedler, Wendelin AU - Vadovic, Radovan ID - 5785 JF - Journal of Economics and Management Strategy TI - Legitimacy of Control ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7857 T2 - Proceedings of the 17th International Colloquium in Relationship Marketing TI - Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels ER - TY - CONF AU - Woisetschläger, D AU - Garnefeld, I AU - Eggert, A ID - 7866 T2 - Proceedings of the 2009 AMA Summer Marketing Educators' Conference TI - Can Successful Customer Acquisition Hurt the Existing Customer Base? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7867 T2 - Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress TI - Referral reward programs: New customer acquisition by opportunism? ER - TY - CONF AU - Eggert, A AU - Ulaga, W ID - 7868 T2 - Proceedings of the 4th International Conference on Business Market Management TI - Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Tax, S AU - Eggert, A ID - 7869 T2 - Proceedings of the 2009 AMA Winter Educators' Proceedings TI - Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7870 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7871 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Who Owns the Customer? Exploring Customer Loyalty in a Channel Context ER - TY - BOOK AB - The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services. AU - Wünderlich, Nancy ID - 5721 SN - 978-3-8349-1957-1 TI - Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings ER - TY - GEN AU - Kabst, Rüdiger AU - Thost, W AU - Isidor, R ID - 6114 TI - Vorteil Interim Management VL - 2 ER - TY - GEN AU - Kabst, Rüdiger AU - Isidor, R AU - Thost, W AU - Linné, H ID - 6115 TI - Was zeichnet den erfolgreichen Interim Manager aus? VL - 3 ER - TY - GEN AU - Kabst, Rüdiger AU - Isidor, R AU - Thost, W AU - Nagel, R ID - 6116 TI - Manager auf Zeit: Ignoriert oder akzeptiert? VL - 6 ER - TY - GEN AU - Kabst, Rüdiger AU - Salow, S AU - Baum, M ID - 6117 TI - International Fachkräfte gewinnen VL - 4 ER -