TY - JOUR AB - AbstractSince the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization. AU - Knorr, Karin AU - Hein-Pensel, Franziska ID - 34191 JF - Management Review Quarterly KW - Strategy and Management KW - Business KW - Management and Accounting (miscellaneous) SN - 2198-1620 TI - Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Gustafsson, Christine AU - Melkas, Helinä AU - Thommes, Kirsten ID - 34295 JF - Computers in Human Behavior Reports KW - Artificial Intelligence KW - Cognitive Neuroscience KW - Computer Science Applications KW - Human-Computer Interaction KW - Applied Psychology KW - Neuroscience (miscellaneous) SN - 2451-9588 TI - When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty ER - TY - JOUR AU - Hoppe, Julia A. AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Gustafsson, Christine AU - Melkas, Helinä AU - Thommes, Kirsten ID - 44636 JF - Computers in Human Behavior Reports KW - Artificial Intelligence KW - Cognitive Neuroscience KW - Computer Science Applications KW - Human-Computer Interaction KW - Applied Psychology KW - Neuroscience (miscellaneous) SN - 2451-9588 TI - When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty VL - 9 ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Melkas, Helinä AU - Pekkarinen, Satu AU - Tuisku, Outi AU - Hennala, Lea AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Thommes, Kirsten ID - 32273 JF - International Journal of Human–Computer Interaction KW - Computer Science Applications KW - Human-Computer Interaction KW - Human Factors and Ergonomics SN - 1044-7318 TI - Perception of Society’s Trust in Care Robots by Public Opinion Leaders ER - TY - JOUR AB - Psychologists claim that being treated kindly puts individuals in a positive emotional state: they then treat an unrelated third party more kindly. Numerous experiments document that subjects indeed ‘pay forward’ specific behavior. For example, they are less generous after having experienced stinginess. This, however, is not necessarily driven by emotions. Subjects may also imitate what they regard as socially adequate behavior. Here, I present an experiment in which imitation is not possible at the next opportunity to act with a stranger: after being given either a fun or an annoying job, subjects have to decide whether to be generous or not. I find that although subjects who are given the annoying job report more negative emotions than those with the fun job, they do not treat an unrelated third person more unkindly in terms of passing on less money. AU - Schnedler, Wendelin ID - 34473 JF - Games and Economic Behavior KW - Economics and Econometrics KW - Finance SN - 0899-8256 TI - The broken chain: Evidence against emotionally driven upstream indirect reciprocity VL - 136 ER - TY - JOUR AU - Steinhoff, Lena AU - Palmatier, R. W. AU - Martin, K. D. AU - Fox, G. AU - Henderson, C. M. AU - Saint Clair, J. K. AU - Yan, S. AU - Lee, J.-Y. AU - Perko, T. AU - Harmeling, C. M. ID - 45721 IS - 1 JF - Journal of Service Management Research TI - Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services VL - 6 ER - TY - CONF AU - Alberternst, B. AU - Steinhoff, Lena AU - Eggert, A. AU - Giesler, M. ID - 45737 T2 - 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago TI - Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support ER - TY - CONF AU - Garnefeld, I. AU - Steinhoff, Lena AU - Küpper, K. ID - 45739 T2 - 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas TI - How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in Product Testing Programs ER - TY - CONF AU - Becker, M. AU - Wiegand, N. AU - Steinhoff, Lena AU - Baidina, K. ID - 45738 T2 - Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest. TI - The Role of Self-Rewarding Behavior in Cashback Loyalty Programs ER - TY - JOUR AU - Steinhoff, Lena AU - Liu, J. (S.) AU - Li, X. AU - Palmatier, R. W. ID - 45720 IS - 1 JF - Journal of International Marketing TI - Customer Engagement in International Markets VL - 31 ER - TY - JOUR AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Hoppe, Julia Amelie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Thommes, Kirsten AU - Gustafsson, Christine AU - Melkas, Helinä ID - 51210 IS - 6 JF - Behaviour & Information Technology KW - Human-Computer Interaction KW - General Social Sciences KW - Arts and Humanities (miscellaneous) KW - Developmental and Educational Psychology SN - 0144-929X TI - Assistant nurses and orientation to care robot use in three European countries VL - 42 ER - TY - THES AU - van Straaten, Dirk ID - 24886 TI - Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics ER - TY - CHAP AU - Krebs, Benjamin AU - Wehner, Marius Claus ED - Tarique, Ibraiz ID - 24371 T2 - The Routledge companion to talent management TI - The relationship between talent management and individual and organizational performance ER - TY - JOUR AU - Beverungen, Daniel AU - Kundisch, Dennis AU - Wünderlich, Nancy ID - 17860 IS - 4 JF - Journal of Service Management TI - Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers VL - 32 ER - TY - JOUR AU - Kaimann, Daniel AU - Tanneberg, Ilka AU - Cox, Joe ID - 21289 IS - 1 JF - Managerial and Decision Economics SN - 0143-6570 TI - “I will survive”: Online streaming and the chart survival of music tracks VL - 42 ER - TY - CONF AU - Harrmann, L. AU - Böhm, Eva AU - Eggert, A. ID - 46670 T2 - 2021 AMA Winter Academic Conference TI - Exploring the paths towards service growth in manufacturing companies ER - TY - JOUR AB - AbstractThis study explains how manufacturers tackle the critical managerial challenge of transforming a product-focused sales force to undertake solution selling. Through an application of configurational theory, the authors explain how individual and organizational conditions combine to determine salespeople’s engagement in solution selling. Multilevel, multisource data from the sales organization of a global supplier of building solutions represent input from salespeople (N = 184), solution champions (N = 23), and sales managers (N = 26). A fuzzy set qualitative comparative analysis reveals no single, optimal way to overcome transformation challenges. Rather, consistent with prior research, solution selling requires certain types of salespeople, because value-based selling is a necessary condition for successful engagement. Beyond this foundational condition, a heterogeneous sales force can be engaged, as long as the organization provides appropriate support that is tailored to individual salespersons’ needs. The findings affirm that this viable support can come from either sales managers or solution champions. AU - Salonen, Anna AU - Terho, Harri AU - Böhm, Eva AU - Virtanen, Ari AU - Rajala, Risto ID - 41338 IS - 1 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions VL - 49 ER - TY - JOUR AB - AbstractOnline reviews have profound impacts on firm success in terms of sales volume and how much customers are willing to pay, yet firms remain highly dependent on customers’ voluntary contributions. A popular way to increase the number of online reviews is to use product testing programs, which offer participants free products in exchange for writing reviews. Firms that employ this practice generally hope to increase review quality and secure higher product rating scores. However, a qualitative study, experimental study, and multilevel analysis of a field study dataset of more than 200,000 online reviews by product testers combine to reveal that product testing programs do not necessarily generate higher quality reviews, nor better product ratings. Only in certain circumstances (e.g., higher priced products) does offering a product testing program generate these benefits for the firm. Therefore, companies should consider carefully if and when they want to offer product testing programs. AU - Garnefeld, Ina AU - Krah, Tabea AU - Böhm, Eva AU - Gremler, Dwayne D. ID - 41337 IS - 4 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - Online reviews generated through product testing: can more favorable reviews be enticed with free products? VL - 49 ER - TY - JOUR AU - Schaefers, Tobias AU - Ruffer, Stefan AU - Böhm, Eva ID - 46635 JF - Industrial Marketing Management KW - Marketing SN - 0019-8501 TI - Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration VL - 93 ER - TY - CHAP AU - Wach, Bernhard AU - Krebs, Benjamin AU - Kabst, Rüdiger ED - Schwuchow, K. ED - Gutmann, J. ID - 24375 T2 - HR-Trends 2021 TI - HR-Manager als Intrapreneure ER - TY - CHAP AU - Öhlschläger, Claudia AU - Schneider, Martin ID - 42778 SN - 9783846766088 T2 - Komparatistik heute TI - Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive ER - TY - JOUR AB - One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently. AU - Rohlfing, Katharina J. AU - Cimiano, Philipp AU - Scharlau, Ingrid AU - Matzner, Tobias AU - Buhl, Heike M. AU - Buschmeier, Hendrik AU - Esposito, Elena AU - Grimminger, Angela AU - Hammer, Barbara AU - Haeb-Umbach, Reinhold AU - Horwath, Ilona AU - Hüllermeier, Eyke AU - Kern, Friederike AU - Kopp, Stefan AU - Thommes, Kirsten AU - Ngonga Ngomo, Axel-Cyrille AU - Schulte, Carsten AU - Wachsmuth, Henning AU - Wagner, Petra AU - Wrede, Britta ID - 24456 IS - 3 JF - IEEE Transactions on Cognitive and Developmental Systems KW - Explainability KW - process ofexplaining andunderstanding KW - explainable artificial systems SN - 2379-8920 TI - Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems VL - 13 ER - TY - JOUR AU - Henderson, C. M. AU - Steinhoff, Lena AU - Harmeling, C. M. AU - Palmatier, R. W. ID - 45724 IS - 2 JF - Journal of the Academy of Marketing Science TI - Customer Inertia Marketing VL - 49 ER - TY - JOUR AU - Kim, J. J. AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45725 IS - 1 JF - Journal of the Academy of Marketing Science TI - An Emerging Theory of Loyalty Program Dynamics VL - 49 ER - TY - JOUR AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45722 IS - 2 JF - Australasian Marketing Journal TI - Commentary: Opportunities and Challenges of Technology in Relationship Marketing VL - 29 ER - TY - JOUR AU - Steinhoff, Lena AU - Zondag, M. M. ID - 45723 JF - Journal of Business Research TI - Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages VL - 129 ER - TY - CONF AU - Alberternst, B. AU - Steinhoff, Lena AU - Eggert, A. AU - Giesler, M. ID - 45741 T2 - 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg TI - Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together ER - TY - CONF AU - Alberternst, B. AU - Eggert, A. AU - Steinhoff, Lena AU - Giesler, M. ID - 45740 T2 - Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid TI - Understanding and Measuring Consumer Solidarity as a Collective Bond ER - TY - CONF AU - Krebs, Benjamin ID - 24373 IS - 21233 T2 - Academy of Management Proceedings TI - Antecedents and Performance Consequences of High-Potential Scheme Use VL - 1 ER - TY - JOUR AU - Pekkarinen, Satu AU - Hennala, Lea AU - Tuisku, Outi AU - Gustafsson, Christine AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Melkas, Helinä ID - 21126 JF - Gerontechnology SN - 1569-1101 TI - Care robots in society: Knowledge and orientation needs ER - TY - JOUR AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helinä AU - Gustafsson, Christine ID - 21127 JF - Gerontechnology SN - 1569-1101 TI - The need for care robot orientation in elder care services ER - TY - JOUR AB - Peer-to-peer markets are especially suitable for the analysis of online ratings as they represent two-sided markets that match buyers to sellers and thus lead to reduced scope for opportunistic behavior. We decompose the online ratings by focusing on the customer’s decision-making process in a leading peer-to-peer ridesharing platform. Using data from the leading peer-to-peer ridesharing platform BlaBlaCar, we analyze 17,584 users registered between 2004 and 2014 and their online ratings focusing on the decomposition of the explicit determinants reflecting the variance of online ratings. We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings. AU - Kaimann, Daniel ID - 21287 IS - 15 JF - Sustainability SN - 2071-1050 TI - Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets VL - 12 ER - TY - JOUR AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helina AU - Gustafsson, Christine ID - 17361 JF - International Journal of Social Robotics TI - Care Robot Orientation: What, Who and How? Potential Users` Perceptions ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Melkas, Helinä AU - Tusku, Outi AU - Pekkarinen, Satu AU - Hennala, Lea ID - 17366 JF - Industrie 4.0 Management SN - 2364-9208 TI - Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? VL - 2 ER - TY - CHAP AU - Hoppe, Julia Amelie AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Melkas, Helinä AU - Tusku, Outi AU - Pekkarinen, Satu AU - Hennala, Lea AU - Thommes, Kirsten ED - Haltaufderheide, Joschka ED - Hovemann, Johanna ED - Vollmann, Jochen ID - 17367 T2 - Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care TI - Assistive robots in care: Expectations and perceptions of older people ER - TY - JOUR AU - Hoffmann, Christin AU - Thommes, Kirsten ID - 20882 JF - Journal of Economic Behavior & Organization SN - 0167-2681 TI - Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment ER - TY - JOUR AB - We experimentally compare the consequences for group cooperation of two decision mechanisms involving the extension of group membership. We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism. AU - Grund, Christian AU - Harbring, Christine AU - Thommes, Kirsten AU - Tilkes, Katja Rebecca ID - 20883 JF - Games SN - 2073-4336 TI - Decisions on Extending Group Membership—Evidence from a Public Good Experiment ER - TY - JOUR AU - Kaimann, Daniel ID - 4627 IS - 16 JF - Applied Economics Letters TI - Ancillary market signaling: A two-stage model of economic reputation on ancillary market success VL - 27 ER - TY - CONF AU - Purrmann, Maren AU - Wünderlich, Nancy ID - 16116 T2 - Proceedings of the 2020 AMA Winter Academic Conference TI - How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust ER - TY - JOUR AU - Thommes, Kirsten AU - Johansson-Pajala, Rose-Marie AU - Gustaffson, Christine AU - Pekkarinen, Satu AU - Tuisku, Outi AU - Hennala, Lea AU - Melkas, Helinä AU - Hoppe, Julia Amelie ID - 21128 JF - Gerontechnology SN - 1569-1101 TI - Trust development in care robots by opinion leader in the society ER - TY - JOUR AU - Goldbach, Carina AU - Hoffmann, Christin AU - Hoppe, Julia Amelie AU - Pitz, Thomas AU - Thommes, Kirsten ID - 17854 IS - 7 JF - PloS ONE TI - The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic VL - 15 ER - TY - JOUR AU - Pekkarinen, Satu AU - Hennala, Lea AU - Tuisku, Outi AU - Gustafsson, Christine AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Melkas, Helina ID - 17857 JF - Futures TI - Embedding care robots into society and practice: Socio-technical considerations VL - 122 ER - TY - JOUR AU - Schlangenotto, Darius AU - Schnedler, Wendelin AU - Vadovic, Radovan ID - 17862 IS - 3 JF - Games TI - Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups VL - 11 ER - TY - JOUR AU - Schnedler, Wendelin AU - Stephan, Nina Lucia ID - 18236 JF - Schmalenbach Business Review SN - 1439-2917 TI - Revisiting a Remedy Against Chains of Unkindness ER - TY - CONF AU - Garnefeld, I. AU - Krah, T. AU - Böhm, Eva AU - Gremler, D. D. ID - 46689 T2 - 2020 AMA Winter Academic Conference, San Diego, CA TI - Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award) ER - TY - CONF AU - Eggert, A. AU - Böhm, Eva AU - Akalan, R. AU - Gebauer, H. ID - 46690 T2 - 2020 AMA Winter Academic Conference, San Diego, CA TI - Manufacturers’ service growth through mergers and acquisitions – An event study ER - TY - JOUR AU - Böhm, Eva AU - Eggert, Andreas AU - Terho, Harri AU - Ulaga, Wolfgang AU - Haas, Alexander ID - 46636 IS - 3 JF - Journal of Personal Selling and Sales Management KW - Management of Technology and Innovation KW - Human Factors and Ergonomics SN - 0885-3134 TI - Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling VL - 40 ER - TY - CHAP AU - Schneider, Martin ED - Becker, Karsten ID - 42780 SN - 978-3-8260-6930-7 T2 - Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien TI - Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street ER - TY - CHAP AU - Schneider, Martin ED - Öhlschläger, Claudia ID - 18905 SN - 987-3-8376-4884-3 T2 - Urbane Kulturen und Räume Intermedial TI - Urbane Arbeitsparadiese gestern und heute ER - TY - CHAP AU - Schneider, Martin AU - Eisele, Simon ID - 20295 T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten TI - Personalwirtschaft ER - TY - CONF AU - Knorr, Karin AU - Auer, Thorsten Fabian AU - Thommes, Kirsten ID - 24330 IS - 1 T2 - Academy of Management Proceedings TI - Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries VL - 2020 ER - TY - JOUR AB - Successful design of human-in-the-loop control sys- tems requires appropriate models for human decision makers. Whilst most paradigms adopted in the control systems literature hide the (limited) decision capability of humans, in behavioral economics individual decision making and optimization processes are well-known to be affected by perceptual and behavioral biases. Our goal is to enrich control engineering with some insights from behavioral economics research through exposing such biases in control-relevant settings. This paper addresses the following two key questions: 1) How do behavioral biases affect decision making? 2) What is the role played by feedback in human-in-the-loop control systems? Our experimental framework shows how individuals behave when faced with the task of piloting an UAV under risk and uncertainty, paralleling a real-world decision-making scenario. Our findings support the notion of humans in Cyberphysical Systems underlying behavioral biases regardless of – or even because of – receiving immediate outcome feedback. We observe substantial shares of drone controllers to act inefficiently through either flying excessively (overconfident) or overly conservatively (underconfident). Furthermore, we observe human-controllers to self-servingly misinterpret random sequences through being subject to a “hot hand fallacy”. We advise control engineers to mind the human component in order not to compromise technological accomplishments through human issues. AU - Protte, Marius AU - Fahr, René AU - Quevedo, Daniel E. ID - 21369 IS - 6 JF - IEEE Control Systems Magazine TI - Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy VL - 40 ER - TY - BOOK AU - Schneider, Martin AU - Sadowski, Dieter AU - Frick, Bernd AU - Warning, Susanne ID - 21566 TI - Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis ER - TY - JOUR AU - Schneider, Martin ID - 18426 JF - Erzähltes Geld: Finanzmärkte und Krisen in Literatur, Film und Medien SN - 978-3-8260-6930-7 TI - Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones "Wall Street" ER - TY - JOUR AU - Meier, Heiko AU - Auer, Thorsten Fabian AU - Sennefelder, Lisa ID - 34861 IS - 1 JF - Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis SN - 2195-9552 TI - Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität? ER - TY - JOUR AU - Lübbecke, Silvia AU - Schnedler, Wendelin ID - 25806 JF - Journal of Economics & Management Strategy SN - 1058-6407 TI - Don't patronize me! An experiment on preferences for authorship ER - TY - JOUR AU - Martin, K. D. AU - Kim, J. J. AU - Palmatier, R. W. AU - Steinhoff, Lena AU - Stewart, D. W. AU - Walker, B. A. AU - Wang, Y. AU - Weaven, S. K. ID - 45726 IS - 4 JF - Journal of Retailing TI - Data Privacy in Retail VL - 96 ER - TY - JOUR AU - Payne, A. AU - Steinhoff, Lena AU - Frow, P. AU - Eggert, A. ID - 45727 JF - Industrial Marketing Management TI - Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation VL - 87 ER - TY - JOUR AU - Eggert, A. AU - Frow, P. AU - Payne, A. AU - Steinhoff, Lena ID - 45728 JF - Industrial Marketing Management TI - Understanding and Managing Customer Value Propositions: Introduction to the Special Issue VL - 87 ER - TY - CONF AU - Reimer, T. AU - Steinhoff, Lena AU - Leyer, M. ID - 45742 T2 - 2020 Winter AMA Conference Proceedings, San Diego TI - “Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing ER - TY - JOUR AB - We investigate the degree of price competition among telecommunication firms. Underlying a Bertrand model of price competition, we empirically model pricing behaviour in an oligopoly. We analyse panel data of individual pricing information of mobile phone contracts offered between 2011 and 2017. We provide empirical evidence that price differences as well as reputational effects serve as a signal to buyers and significantly affect market demand. Additionally, we find that brands lead to an increase in demand and thus are able to generate spillover effects even after price increase. AU - Kaimann, Daniel AU - Hoyer, Britta ID - 1139 IS - 1 JF - Applied Economics Letters TI - Price competition and the Bertrand model: The paradox of the German mobile discount market VL - 26 ER - TY - JOUR AB - Models on network formation have often been extended to include the potential of network disruption in recent years. Whereas the theoretical research on network formation under the threat of disruption has thus gained prominence, hardly any experimental research exists so far. In this paper, we therefore experimentally study the emergence of networks including the aspect of a known external threat by relating theoretical predictions by Dzuibiński and Goyal (2013) to actual observed behaviour. We deal with the question if subjects in the role of a strategic Designer are able to form safe networks for least costs while facing a strategic Adversary who is going to attack their networks. Varying the costs for protecting nodes, we designed and tested two treatments with different predictions for the equilibrium network and investigated whether one of the least cost equilibrium networks was more likely to be reached. Furthermore, the influence of the subjects’ farsightedness on their decision-making process was elicited and analysed. We find that while subjects are able to build safe networks in both treatments, equilibrium networks are only built in one of the two treatments. In the other treatment, predominantly safe networks are built but they are not for least costs. Additionally, we find that farsightedness –as measured in our experiment– has no influence on whether subjects are able to build safe or least cost equilibrium networks. Two robustness settings with a reduced external threat or more liberties to modify the initial networks qualitatively confirm our results. Overall, in this experiment observed behaviour is only partially in line with the theoretical predictions by Dzuibiński and Goyal (2013). AU - Endres, Angelika Elfriede AU - Recker, Sonja AU - Mir Djawadi, Behnud AU - Hoyer, Britta ID - 80 JF - Journal of Economic Behavior and Organization TI - Network Formation and Disruption - An Experiment: Are equilibrium networks too complex? VL - 157 ER - TY - CONF AU - Purrmann, Maren AU - Wünderlich, Nancy ID - 15532 T2 - Proceedings of the 2019 Frontiers in Service Conference TI - Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms ER - TY - JOUR AU - Szierbowski-Seibel, Klaas AU - Wach, Bernhard A. AU - Kabst, Rüdiger ID - 15268 JF - Organization Management Journal SN - 1541-6518 TI - The Collaboration of Human Resource Management and Line Management–An International Comparison ER - TY - JOUR AB - Purpose The purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one-on-one interviews, applications forms, references, ability, technical and psychometric tests. Design/methodology/approach This study uses survey data from the 2008–2010 CRANET database. It uses OLS regression analysis to test the impact of national culture on organizations’ use of selection practices. Findings In-group collectivism increases the use of panel interviews and technical tests, and decreases the use of one-on-one interviews and application forms. Uncertainty avoidance increases the use of panel interviews and technical tests, and a decrease in one-on-one interviews, applications ability, and psychometric tests. Power distance leads to an increase in one-on-one interviews, applications and ability tests, and a decrease in panel interviews, psychometric tests and references. Originality/value This paper investigates the use of the impact of national culture on selection practices. Specifically, it looks at the use of a large number of selection practices panel interviews, one-on-one interviews, applications and references, and several different tests, ability, technical and psychometric. AU - Prince, Nicholas Ryan AU - Kabst, Rüdiger ID - 15269 JF - Employee Relations: The International Journal SN - 0142-5455 TI - Impact of national culture on organizations’ use of selection practices ER - TY - JOUR AU - Wünderlich, Nancy V. AU - Hogreve, Jens AU - Chowdhury, Ilma Nur AU - Fleischer, Hannes AU - Mousavi, Sahar AU - Rötzmeier-Keuper, Julia AU - Sousa, Rui ID - 13149 JF - Journal of Business Research SN - 0148-2963 TI - Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys ER - TY - JOUR AU - Eggert, Andreas AU - Kleinaltenkamp, Michael AU - Kashyap, Vishal ID - 13454 JF - Industrial Marketing Management TI - Mapping Value in Business Markets: An Integrative Framework VL - 79 ER - TY - JOUR AU - Garnefeld, Ina AU - Eggert, Andreas AU - Husemann-Kopetzky, Markus AU - Boehm, Eva ID - 13455 IS - 4 JF - Journal of the Academy of Marketing Science TI - Exploring the link between payment schemes and customer fraud: a mental accounting perspective VL - 47 ER - TY - CONF AU - Eggert, Andreas AU - Boehm, Eva AU - Akalan, Rodi AU - Gebauer, Heiko ID - 13456 TI - Service Growth by Acquisition – An Event Study ER - TY - JOUR AU - Eggert, Andreas AU - Steinhoff, Lena AU - Witte, Carina ID - 13457 JF - Journal of Marketing TI - Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships ER - TY - CONF AB - This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives. AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helinä AU - Gustafsson, Christine ED - Zhou, Jia ED - Salvendy, Gavriel ID - 8538 KW - Care robots KW - Older adults KW - Implementation KW - Information KW - Perceptions KW - Welfare technology SN - 978-3-030-22011-2 T2 - HCII 2019 TI - Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots VL - 11592 ER - TY - CONF AU - Eggert, A. AU - Böhm, Eva AU - Akalan, R. AU - Gebauer, H. ID - 46675 T2 - 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin TI - Service growth by acquisition – An event study ER - TY - JOUR AU - Garnefeld, Ina AU - Eggert, Andreas AU - Husemann-Kopetzky, Markus AU - Böhm, Eva ID - 41339 IS - 4 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - Exploring the link between payment schemes and customer fraud: a mental accounting perspective VL - 47 ER - TY - CHAP AU - Schneider, Martin ED - Maier, Günter W. ED - Engels, Gregor ED - Steffen, Eckhard ID - 18906 SN - 978-3-662-52898-3 T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten TI - Personalwirtschaft ER - TY - THES AU - Radermacher, Katharina ID - 49216 TI - Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen ER - TY - JOUR AU - Schneider, Martin AU - Iseke, Anja AU - Pull, Kerstin ID - 13246 JF - The International Journal of Human Resource Management SN - 0958-5192 TI - The gender pay gap in European executive boards: the role of executives’ pathway into the board ER - TY - JOUR AU - Schneider, Martin R. AU - Iseke, Anja AU - Pull, Kerstin ID - 13244 JF - The International Journal of Human Resource Management SN - 0958-5192 TI - The gender pay gap in European executive boards: the role of executives’ pathway into the board ER - TY - JOUR AU - Eggert, A. AU - Steinhoff, Lena AU - Witte, C. ID - 45729 IS - 5 JF - Journal of Marketing TI - Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships VL - 83 ER - TY - BOOK AU - Palmatier, R. W. AU - Steinhoff, Lena ID - 45718 TI - Relationship Marketing in the Digital Age ER - TY - JOUR AU - Steinhoff, Lena AU - Arli, D. AU - Weaven, S. AU - Kozlenkova, I. V. ID - 45730 IS - 3 JF - Journal of the Academy of Marketing Science TI - Online Relationship Marketing VL - 47 ER - TY - CONF AU - Steinhoff, Lena AU - Zondag, M. ID - 45743 T2 - Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg TI - Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey ER - TY - GEN AU - Maurer, Alexandra ID - 3313 TI - Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse ER - TY - GEN AU - Michels, Luisa Juliane ID - 3314 TI - The Segmentation of Video-On-Demand Consumers ER - TY - GEN AU - Walter, Miriam ID - 3315 TI - Sentiment Analysis of User-generated Ratings in the Sharing Economy ER - TY - GEN AU - Korn, Hanna ID - 3316 TI - Restaurant reputation and meal prices: empricial evidence from the German restaurant industry ER - TY - JOUR AB - Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong. AU - Rötzmeier-Keuper, Julia AU - Hendricks, Jennifer AU - Wünderlich, Nancy AU - Schmitz, Gertrud ID - 3516 IS - 85 JF - Journal of Business Research KW - Triadic relationships KW - Balance theory KW - Pet-related services KW - Animal companions KW - Service relationship typology KW - Service triads TI - Triadic relationships in the context of services for animal companions ER - TY - JOUR AU - Fanasch, Patrizia AU - Frick, Bernd ID - 5772 JF - Journal of Wine Economics SN - 1931-4361 TI - What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance ER - TY - CONF AU - Eggert, Andreas AU - Steinhoff, Lena AU - Witte, Carina ID - 6199 TI - Are Gift Purchases an Effective Driver of Customer Loyalty? ER - TY - JOUR AU - Steinhoff, Lena AU - Witte, Carina AU - Eggert, Andreas ID - 4833 IS - 2 JF - SMR-Journal of Service Management Research TI - Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement ER - TY - JOUR AU - Eggert, Andreas AU - Ulaga, Wolfgang AU - Frow, Pennie AU - Payne, Adrian ID - 4834 JF - Industrial Marketing Management TI - Conceptualizing and communicating value in business markets: From value in exchange to value in use ER - TY - CONF AU - Purrmann, Maren AU - Wünderlich, Nancy ID - 4952 T2 - Proceedings of the 2018 Frontiers in Service Conference TI - Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers ER - TY - JOUR AU - Grund, Christian AU - Harbring, Christine AU - Thommes, Kirsten ID - 4965 JF - Journal of Economic Behavior \& Organization TI - Group (Re-) formation in public good games: The tale of the bad apple? ER - TY - JOUR AU - Thommes, Kirsten AU - Akkerman, Agnes ID - 4990 IS - 1/2 JF - Team Performance Management: An International Journal TI - Clean up your network: how a strike changed the social networks of a working team ER - TY - JOUR AB - We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation. AU - Oertel, Simon AU - Thommes, Kirsten ID - 8537 IS - 12 JF - Organization Studies TI - History as a source of organizational identity creation VL - 39 ER - TY - JOUR AU - Garnefeld, Ina AU - Boehm, Eva AU - Klimke, Lena AU - Oestreich, Andrea ID - 5001 IS - 6 JF - Journal of the Academy of Marketing Science TI - I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions VL - 46 ER - TY - JOUR AU - Li, C AU - Dau, L A AU - Kabst, Rüdiger ID - 5434 JF - Entrepreneurship Theory and Practice. TI - The more the merrier? Immigrant share and entrepreneurial activities. ER - TY - JOUR AU - Li, C AU - Brodbeck, F C AU - Shenkar, O AU - Ponzi, L J AU - Fischer, J ID - 5435 JF - Strategic Management Journal. TI - Embracing the foreign: Cultural attractiveness and international strategy. ER - TY - JOUR AU - Schneid, M AU - Isidor, R AU - Steinmetz, Holger AU - Kabst, Rüdiger ID - 5439 JF - Journal of Managerial Psychology. TI - Age Diversity and team outcomes: A quantitative review. ER - TY - JOUR AU - Isidor, R AU - Schwens, C AU - Hornung, F AU - Kabst, Rüdiger ID - 5441 JF - International Business Review (IBR). TI - The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment. ER - TY - JOUR AU - Klonek, F AU - Isidor, R AU - Kauffeld, S ID - 5448 JF - Journal of Change Management. TI - Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ER -