TY - CHAP
AU - Öhlschläger, Claudia
AU - Schneider, Martin
ID - 42778
SN - 9783846766088
T2 - Komparatistik heute
TI - Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive
ER -
TY - JOUR
AB - One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently.
AU - Rohlfing, Katharina J.
AU - Cimiano, Philipp
AU - Scharlau, Ingrid
AU - Matzner, Tobias
AU - Buhl, Heike M.
AU - Buschmeier, Hendrik
AU - Esposito, Elena
AU - Grimminger, Angela
AU - Hammer, Barbara
AU - Haeb-Umbach, Reinhold
AU - Horwath, Ilona
AU - Hüllermeier, Eyke
AU - Kern, Friederike
AU - Kopp, Stefan
AU - Thommes, Kirsten
AU - Ngonga Ngomo, Axel-Cyrille
AU - Schulte, Carsten
AU - Wachsmuth, Henning
AU - Wagner, Petra
AU - Wrede, Britta
ID - 24456
IS - 3
JF - IEEE Transactions on Cognitive and Developmental Systems
KW - Explainability
KW - process ofexplaining andunderstanding
KW - explainable artificial systems
SN - 2379-8920
TI - Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems
VL - 13
ER -
TY - JOUR
AU - Henderson, C. M.
AU - Steinhoff, Lena
AU - Harmeling, C. M.
AU - Palmatier, R. W.
ID - 45724
IS - 2
JF - Journal of the Academy of Marketing Science
TI - Customer Inertia Marketing
VL - 49
ER -
TY - JOUR
AU - Kim, J. J.
AU - Steinhoff, Lena
AU - Palmatier, R. W.
ID - 45725
IS - 1
JF - Journal of the Academy of Marketing Science
TI - An Emerging Theory of Loyalty Program Dynamics
VL - 49
ER -
TY - JOUR
AU - Steinhoff, Lena
AU - Palmatier, R. W.
ID - 45722
IS - 2
JF - Australasian Marketing Journal
TI - Commentary: Opportunities and Challenges of Technology in Relationship Marketing
VL - 29
ER -
TY - JOUR
AU - Steinhoff, Lena
AU - Zondag, M. M.
ID - 45723
JF - Journal of Business Research
TI - Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages
VL - 129
ER -
TY - CONF
AU - Alberternst, B.
AU - Steinhoff, Lena
AU - Eggert, A.
AU - Giesler, M.
ID - 45741
T2 - 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg
TI - Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together
ER -
TY - CONF
AU - Alberternst, B.
AU - Eggert, A.
AU - Steinhoff, Lena
AU - Giesler, M.
ID - 45740
T2 - Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid
TI - Understanding and Measuring Consumer Solidarity as a Collective Bond
ER -
TY - CONF
AU - Krebs, Benjamin
ID - 24373
IS - 21233
T2 - Academy of Management Proceedings
TI - Antecedents and Performance Consequences of High-Potential Scheme Use
VL - 1
ER -
TY - JOUR
AU - Pekkarinen, Satu
AU - Hennala, Lea
AU - Tuisku, Outi
AU - Gustafsson, Christine
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Melkas, Helinä
ID - 21126
JF - Gerontechnology
SN - 1569-1101
TI - Care robots in society: Knowledge and orientation needs
ER -
TY - JOUR
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Tuisku, Outi
AU - Hennala, Lea
AU - Pekkarinen, Satu
AU - Melkas, Helinä
AU - Gustafsson, Christine
ID - 21127
JF - Gerontechnology
SN - 1569-1101
TI - The need for care robot orientation in elder care services
ER -
TY - JOUR
AB - Peer-to-peer markets are especially suitable for the analysis of online ratings as they represent two-sided markets that match buyers to sellers and thus lead to reduced scope for opportunistic behavior. We decompose the online ratings by focusing on the customer’s decision-making process in a leading peer-to-peer ridesharing platform. Using data from the leading peer-to-peer ridesharing platform BlaBlaCar, we analyze 17,584 users registered between 2004 and 2014 and their online ratings focusing on the decomposition of the explicit determinants reflecting the variance of online ratings. We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings.
AU - Kaimann, Daniel
ID - 21287
IS - 15
JF - Sustainability
SN - 2071-1050
TI - Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets
VL - 12
ER -
TY - JOUR
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Tuisku, Outi
AU - Hennala, Lea
AU - Pekkarinen, Satu
AU - Melkas, Helina
AU - Gustafsson, Christine
ID - 17361
JF - International Journal of Social Robotics
TI - Care Robot Orientation: What, Who and How? Potential Users` Perceptions
ER -
TY - JOUR
AU - Hoppe, Julia Amelie
AU - Johansson-Pajala, Rose-Marie
AU - Gustafsson, Christine
AU - Melkas, Helinä
AU - Tusku, Outi
AU - Pekkarinen, Satu
AU - Hennala, Lea
ID - 17366
JF - Industrie 4.0 Management
SN - 2364-9208
TI - Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?
VL - 2
ER -
TY - CHAP
AU - Hoppe, Julia Amelie
AU - Johansson-Pajala, Rose-Marie
AU - Gustafsson, Christine
AU - Melkas, Helinä
AU - Tusku, Outi
AU - Pekkarinen, Satu
AU - Hennala, Lea
AU - Thommes, Kirsten
ED - Haltaufderheide, Joschka
ED - Hovemann, Johanna
ED - Vollmann, Jochen
ID - 17367
T2 - Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care
TI - Assistive robots in care: Expectations and perceptions of older people
ER -
TY - JOUR
AU - Hoffmann, Christin
AU - Thommes, Kirsten
ID - 20882
JF - Journal of Economic Behavior & Organization
SN - 0167-2681
TI - Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment
ER -
TY - JOUR
AB - We experimentally compare the consequences for group cooperation of two decision mechanisms involving the extension of group membership. We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism.
AU - Grund, Christian
AU - Harbring, Christine
AU - Thommes, Kirsten
AU - Tilkes, Katja Rebecca
ID - 20883
JF - Games
SN - 2073-4336
TI - Decisions on Extending Group Membership—Evidence from a Public Good Experiment
ER -
TY - JOUR
AU - Kaimann, Daniel
ID - 4627
IS - 16
JF - Applied Economics Letters
TI - Ancillary market signaling: A two-stage model of economic reputation on ancillary market success
VL - 27
ER -
TY - CONF
AU - Purrmann, Maren
AU - Wünderlich, Nancy
ID - 16116
T2 - Proceedings of the 2020 AMA Winter Academic Conference
TI - How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust
ER -
TY - JOUR
AU - Thommes, Kirsten
AU - Johansson-Pajala, Rose-Marie
AU - Gustaffson, Christine
AU - Pekkarinen, Satu
AU - Tuisku, Outi
AU - Hennala, Lea
AU - Melkas, Helinä
AU - Hoppe, Julia Amelie
ID - 21128
JF - Gerontechnology
SN - 1569-1101
TI - Trust development in care robots by opinion leader in the society
ER -
TY - JOUR
AU - Goldbach, Carina
AU - Hoffmann, Christin
AU - Hoppe, Julia Amelie
AU - Pitz, Thomas
AU - Thommes, Kirsten
ID - 17854
IS - 7
JF - PloS ONE
TI - The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic
VL - 15
ER -
TY - JOUR
AU - Pekkarinen, Satu
AU - Hennala, Lea
AU - Tuisku, Outi
AU - Gustafsson, Christine
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Melkas, Helina
ID - 17857
JF - Futures
TI - Embedding care robots into society and practice: Socio-technical considerations
VL - 122
ER -
TY - JOUR
AU - Schlangenotto, Darius
AU - Schnedler, Wendelin
AU - Vadovic, Radovan
ID - 17862
IS - 3
JF - Games
TI - Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups
VL - 11
ER -
TY - JOUR
AU - Schnedler, Wendelin
AU - Stephan, Nina Lucia
ID - 18236
JF - Schmalenbach Business Review
SN - 1439-2917
TI - Revisiting a Remedy Against Chains of Unkindness
ER -
TY - CONF
AU - Garnefeld, I.
AU - Krah, T.
AU - Böhm, Eva
AU - Gremler, D. D.
ID - 46689
T2 - 2020 AMA Winter Academic Conference, San Diego, CA
TI - Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award)
ER -
TY - CONF
AU - Eggert, A.
AU - Böhm, Eva
AU - Akalan, R.
AU - Gebauer, H.
ID - 46690
T2 - 2020 AMA Winter Academic Conference, San Diego, CA
TI - Manufacturers’ service growth through mergers and acquisitions – An event study
ER -
TY - JOUR
AU - Böhm, Eva
AU - Eggert, Andreas
AU - Terho, Harri
AU - Ulaga, Wolfgang
AU - Haas, Alexander
ID - 46636
IS - 3
JF - Journal of Personal Selling and Sales Management
KW - Management of Technology and Innovation
KW - Human Factors and Ergonomics
SN - 0885-3134
TI - Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling
VL - 40
ER -
TY - CHAP
AU - Schneider, Martin
ED - Becker, Karsten
ID - 42780
SN - 978-3-8260-6930-7
T2 - Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien
TI - Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street
ER -
TY - CHAP
AU - Schneider, Martin
ED - Öhlschläger, Claudia
ID - 18905
SN - 987-3-8376-4884-3
T2 - Urbane Kulturen und Räume Intermedial
TI - Urbane Arbeitsparadiese gestern und heute
ER -
TY - CHAP
AU - Schneider, Martin
AU - Eisele, Simon
ID - 20295
T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten
TI - Personalwirtschaft
ER -
TY - CONF
AU - Knorr, Karin
AU - Auer, Thorsten Fabian
AU - Thommes, Kirsten
ID - 24330
IS - 1
T2 - Academy of Management Proceedings
TI - Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries
VL - 2020
ER -
TY - JOUR
AB - Successful design of human-in-the-loop control sys- tems requires appropriate models for human decision makers. Whilst most paradigms adopted in the control systems literature hide the (limited) decision capability of humans, in behavioral economics individual decision making and optimization processes are well-known to be affected by perceptual and behavioral biases. Our goal is to enrich control engineering with some insights from behavioral economics research through exposing such biases in control-relevant settings.
This paper addresses the following two key questions:
1) How do behavioral biases affect decision making?
2) What is the role played by feedback in human-in-the-loop control systems?
Our experimental framework shows how individuals behave when faced with the task of piloting an UAV under risk and uncertainty, paralleling a real-world decision-making scenario. Our findings support the notion of humans in Cyberphysical Systems underlying behavioral biases regardless of – or even because of – receiving immediate outcome feedback. We observe substantial shares of drone controllers to act inefficiently through either flying excessively (overconfident) or overly conservatively (underconfident). Furthermore, we observe human-controllers to self-servingly misinterpret random sequences through being subject to a “hot hand fallacy”. We advise control engineers to mind the human component in order not to compromise technological accomplishments through human issues.
AU - Protte, Marius
AU - Fahr, René
AU - Quevedo, Daniel E.
ID - 21369
IS - 6
JF - IEEE Control Systems Magazine
TI - Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy
VL - 40
ER -
TY - BOOK
AU - Schneider, Martin
AU - Sadowski, Dieter
AU - Frick, Bernd
AU - Warning, Susanne
ID - 21566
TI - Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis
ER -
TY - JOUR
AU - Schneider, Martin
ID - 18426
JF - Erzähltes Geld: Finanzmärkte und Krisen in Literatur, Film und Medien
SN - 978-3-8260-6930-7
TI - Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones "Wall Street"
ER -
TY - JOUR
AU - Meier, Heiko
AU - Auer, Thorsten Fabian
AU - Sennefelder, Lisa
ID - 34861
IS - 1
JF - Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis
SN - 2195-9552
TI - Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?
ER -
TY - JOUR
AU - Lübbecke, Silvia
AU - Schnedler, Wendelin
ID - 25806
JF - Journal of Economics & Management Strategy
SN - 1058-6407
TI - Don't patronize me! An experiment on preferences for authorship
ER -
TY - JOUR
AU - Martin, K. D.
AU - Kim, J. J.
AU - Palmatier, R. W.
AU - Steinhoff, Lena
AU - Stewart, D. W.
AU - Walker, B. A.
AU - Wang, Y.
AU - Weaven, S. K.
ID - 45726
IS - 4
JF - Journal of Retailing
TI - Data Privacy in Retail
VL - 96
ER -
TY - JOUR
AU - Payne, A.
AU - Steinhoff, Lena
AU - Frow, P.
AU - Eggert, A.
ID - 45727
JF - Industrial Marketing Management
TI - Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation
VL - 87
ER -
TY - JOUR
AU - Eggert, A.
AU - Frow, P.
AU - Payne, A.
AU - Steinhoff, Lena
ID - 45728
JF - Industrial Marketing Management
TI - Understanding and Managing Customer Value Propositions: Introduction to the Special Issue
VL - 87
ER -
TY - CONF
AU - Reimer, T.
AU - Steinhoff, Lena
AU - Leyer, M.
ID - 45742
T2 - 2020 Winter AMA Conference Proceedings, San Diego
TI - “Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing
ER -
TY - JOUR
AB - We investigate the degree of price competition among telecommunication firms. Underlying a Bertrand model of price competition, we empirically model pricing behaviour in an oligopoly. We analyse panel data of individual pricing information of mobile phone contracts offered between 2011 and 2017. We provide empirical evidence that price differences as well as reputational effects serve as a signal to buyers and significantly affect market demand. Additionally, we find that brands lead to an increase in demand and thus are able to generate spillover effects even after price increase.
AU - Kaimann, Daniel
AU - Hoyer, Britta
ID - 1139
IS - 1
JF - Applied Economics Letters
TI - Price competition and the Bertrand model: The paradox of the German mobile discount market
VL - 26
ER -
TY - JOUR
AB - Models on network formation have often been extended to include the potential of network disruption in recent years. Whereas the theoretical research on network formation under the threat of disruption has thus gained prominence, hardly any experimental research exists so far. In this paper, we therefore experimentally study the emergence of networks including the aspect of a known external threat by relating theoretical predictions by Dzuibiński and Goyal (2013) to actual observed behaviour. We deal with the question if subjects in the role of a strategic Designer are able to form safe networks for least costs while facing a strategic Adversary who is going to attack their networks. Varying the costs for protecting nodes, we designed and tested two treatments with different predictions for the equilibrium network and investigated whether one of the least cost equilibrium networks was more likely to be reached. Furthermore, the influence of the subjects’ farsightedness on their decision-making process was elicited and analysed.
We find that while subjects are able to build safe networks in both treatments, equilibrium networks are only built in one of the two treatments. In the other treatment, predominantly safe networks are built but they are not for least costs. Additionally, we find that farsightedness –as measured in our experiment– has no influence on whether subjects are able to build safe or least cost equilibrium networks. Two robustness settings with a reduced external threat or more liberties to modify the initial networks qualitatively confirm our results. Overall, in this experiment observed behaviour is only partially in line with the theoretical predictions by Dzuibiński and Goyal (2013).
AU - Endres, Angelika Elfriede
AU - Recker, Sonja
AU - Mir Djawadi, Behnud
AU - Hoyer, Britta
ID - 80
JF - Journal of Economic Behavior and Organization
TI - Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?
VL - 157
ER -
TY - CONF
AU - Purrmann, Maren
AU - Wünderlich, Nancy
ID - 15532
T2 - Proceedings of the 2019 Frontiers in Service Conference
TI - Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms
ER -
TY - JOUR
AU - Szierbowski-Seibel, Klaas
AU - Wach, Bernhard A.
AU - Kabst, Rüdiger
ID - 15268
JF - Organization Management Journal
SN - 1541-6518
TI - The Collaboration of Human Resource Management and Line Management–An International Comparison
ER -
TY - JOUR
AB -
Purpose
The purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one-on-one interviews, applications forms, references, ability, technical and psychometric tests.
Design/methodology/approach
This study uses survey data from the 2008–2010 CRANET database. It uses OLS regression analysis to test the impact of national culture on organizations’ use of selection practices.
Findings
In-group collectivism increases the use of panel interviews and technical tests, and decreases the use of one-on-one interviews and application forms. Uncertainty avoidance increases the use of panel interviews and technical tests, and a decrease in one-on-one interviews, applications ability, and psychometric tests. Power distance leads to an increase in one-on-one interviews, applications and ability tests, and a decrease in panel interviews, psychometric tests and references.
Originality/value
This paper investigates the use of the impact of national culture on selection practices. Specifically, it looks at the use of a large number of selection practices panel interviews, one-on-one interviews, applications and references, and several different tests, ability, technical and psychometric.
AU - Prince, Nicholas Ryan
AU - Kabst, Rüdiger
ID - 15269
JF - Employee Relations: The International Journal
SN - 0142-5455
TI - Impact of national culture on organizations’ use of selection practices
ER -
TY - JOUR
AU - Wünderlich, Nancy V.
AU - Hogreve, Jens
AU - Chowdhury, Ilma Nur
AU - Fleischer, Hannes
AU - Mousavi, Sahar
AU - Rötzmeier-Keuper, Julia
AU - Sousa, Rui
ID - 13149
JF - Journal of Business Research
SN - 0148-2963
TI - Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
ER -
TY - JOUR
AU - Eggert, Andreas
AU - Kleinaltenkamp, Michael
AU - Kashyap, Vishal
ID - 13454
JF - Industrial Marketing Management
TI - Mapping Value in Business Markets: An Integrative Framework
VL - 79
ER -
TY - JOUR
AU - Garnefeld, Ina
AU - Eggert, Andreas
AU - Husemann-Kopetzky, Markus
AU - Boehm, Eva
ID - 13455
IS - 4
JF - Journal of the Academy of Marketing Science
TI - Exploring the link between payment schemes and customer fraud: a mental accounting perspective
VL - 47
ER -
TY - CONF
AU - Eggert, Andreas
AU - Boehm, Eva
AU - Akalan, Rodi
AU - Gebauer, Heiko
ID - 13456
TI - Service Growth by Acquisition – An Event Study
ER -
TY - JOUR
AU - Eggert, Andreas
AU - Steinhoff, Lena
AU - Witte, Carina
ID - 13457
JF - Journal of Marketing
TI - Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
ER -
TY - CONF
AB - This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Tuisku, Outi
AU - Hennala, Lea
AU - Pekkarinen, Satu
AU - Melkas, Helinä
AU - Gustafsson, Christine
ED - Zhou, Jia
ED - Salvendy, Gavriel
ID - 8538
KW - Care robots
KW - Older adults
KW - Implementation
KW - Information
KW - Perceptions
KW - Welfare technology
SN - 978-3-030-22011-2
T2 - HCII 2019
TI - Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots
VL - 11592
ER -
TY - CONF
AU - Eggert, A.
AU - Böhm, Eva
AU - Akalan, R.
AU - Gebauer, H.
ID - 46675
T2 - 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin
TI - Service growth by acquisition – An event study
ER -
TY - JOUR
AU - Garnefeld, Ina
AU - Eggert, Andreas
AU - Husemann-Kopetzky, Markus
AU - Böhm, Eva
ID - 41339
IS - 4
JF - Journal of the Academy of Marketing Science
KW - Marketing
KW - Economics and Econometrics
KW - Business and International Management
SN - 0092-0703
TI - Exploring the link between payment schemes and customer fraud: a mental accounting perspective
VL - 47
ER -
TY - CHAP
AU - Schneider, Martin
ED - Maier, Günter W.
ED - Engels, Gregor
ED - Steffen, Eckhard
ID - 18906
SN - 978-3-662-52898-3
T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten
TI - Personalwirtschaft
ER -
TY - THES
AU - Radermacher, Katharina
ID - 49216
TI - Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen
ER -
TY - JOUR
AU - Schneider, Martin
AU - Iseke, Anja
AU - Pull, Kerstin
ID - 13246
JF - The International Journal of Human Resource Management
SN - 0958-5192
TI - The gender pay gap in European executive boards: the role of executives’ pathway into the board
ER -
TY - JOUR
AU - Schneider, Martin R.
AU - Iseke, Anja
AU - Pull, Kerstin
ID - 13244
JF - The International Journal of Human Resource Management
SN - 0958-5192
TI - The gender pay gap in European executive boards: the role of executives’ pathway into the board
ER -
TY - JOUR
AU - Eggert, A.
AU - Steinhoff, Lena
AU - Witte, C.
ID - 45729
IS - 5
JF - Journal of Marketing
TI - Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
VL - 83
ER -
TY - BOOK
AU - Palmatier, R. W.
AU - Steinhoff, Lena
ID - 45718
TI - Relationship Marketing in the Digital Age
ER -
TY - JOUR
AU - Steinhoff, Lena
AU - Arli, D.
AU - Weaven, S.
AU - Kozlenkova, I. V.
ID - 45730
IS - 3
JF - Journal of the Academy of Marketing Science
TI - Online Relationship Marketing
VL - 47
ER -
TY - CONF
AU - Steinhoff, Lena
AU - Zondag, M.
ID - 45743
T2 - Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg
TI - Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey
ER -
TY - GEN
AU - Maurer, Alexandra
ID - 3313
TI - Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse
ER -
TY - GEN
AU - Michels, Luisa Juliane
ID - 3314
TI - The Segmentation of Video-On-Demand Consumers
ER -
TY - GEN
AU - Walter, Miriam
ID - 3315
TI - Sentiment Analysis of User-generated Ratings in the Sharing Economy
ER -
TY - GEN
AU - Korn, Hanna
ID - 3316
TI - Restaurant reputation and meal prices: empricial evidence from the German restaurant industry
ER -
TY - JOUR
AB - Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.
AU - Rötzmeier-Keuper, Julia
AU - Hendricks, Jennifer
AU - Wünderlich, Nancy
AU - Schmitz, Gertrud
ID - 3516
IS - 85
JF - Journal of Business Research
KW - Triadic relationships
KW - Balance theory
KW - Pet-related services
KW - Animal companions
KW - Service relationship typology
KW - Service triads
TI - Triadic relationships in the context of services for animal companions
ER -
TY - JOUR
AU - Fanasch, Patrizia
AU - Frick, Bernd
ID - 5772
JF - Journal of Wine Economics
SN - 1931-4361
TI - What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance
ER -
TY - CONF
AU - Eggert, Andreas
AU - Steinhoff, Lena
AU - Witte, Carina
ID - 6199
TI - Are Gift Purchases an Effective Driver of Customer Loyalty?
ER -
TY - JOUR
AU - Steinhoff, Lena
AU - Witte, Carina
AU - Eggert, Andreas
ID - 4833
IS - 2
JF - SMR-Journal of Service Management Research
TI - Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement
ER -
TY - JOUR
AU - Eggert, Andreas
AU - Ulaga, Wolfgang
AU - Frow, Pennie
AU - Payne, Adrian
ID - 4834
JF - Industrial Marketing Management
TI - Conceptualizing and communicating value in business markets: From value in exchange to value in use
ER -
TY - CONF
AU - Purrmann, Maren
AU - Wünderlich, Nancy
ID - 4952
T2 - Proceedings of the 2018 Frontiers in Service Conference
TI - Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers
ER -
TY - JOUR
AU - Grund, Christian
AU - Harbring, Christine
AU - Thommes, Kirsten
ID - 4965
JF - Journal of Economic Behavior \& Organization
TI - Group (Re-) formation in public good games: The tale of the bad apple?
ER -
TY - JOUR
AU - Thommes, Kirsten
AU - Akkerman, Agnes
ID - 4990
IS - 1/2
JF - Team Performance Management: An International Journal
TI - Clean up your network: how a strike changed the social networks of a working team
ER -
TY - JOUR
AB - We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation.
AU - Oertel, Simon
AU - Thommes, Kirsten
ID - 8537
IS - 12
JF - Organization Studies
TI - History as a source of organizational identity creation
VL - 39
ER -
TY - JOUR
AU - Garnefeld, Ina
AU - Boehm, Eva
AU - Klimke, Lena
AU - Oestreich, Andrea
ID - 5001
IS - 6
JF - Journal of the Academy of Marketing Science
TI - I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions
VL - 46
ER -
TY - JOUR
AU - Li, C
AU - Dau, L A
AU - Kabst, Rüdiger
ID - 5434
JF - Entrepreneurship Theory and Practice.
TI - The more the merrier? Immigrant share and entrepreneurial activities.
ER -
TY - JOUR
AU - Li, C
AU - Brodbeck, F C
AU - Shenkar, O
AU - Ponzi, L J
AU - Fischer, J
ID - 5435
JF - Strategic Management Journal.
TI - Embracing the foreign: Cultural attractiveness and international strategy.
ER -
TY - JOUR
AU - Schneid, M
AU - Isidor, R
AU - Steinmetz, Holger
AU - Kabst, Rüdiger
ID - 5439
JF - Journal of Managerial Psychology.
TI - Age Diversity and team outcomes: A quantitative review.
ER -
TY - JOUR
AU - Isidor, R
AU - Schwens, C
AU - Hornung, F
AU - Kabst, Rüdiger
ID - 5441
JF - International Business Review (IBR).
TI - The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.
ER -
TY - JOUR
AU - Klonek, F
AU - Isidor, R
AU - Kauffeld, S
ID - 5448
JF - Journal of Change Management.
TI - Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change.
ER -
TY - JOUR
AU - Schneid, M
AU - Isidor, R
AU - Schwens, C
AU - Kabst, Rüdiger
AU - Weber, I
ID - 5450
JF - Die Betriebswirtschaft.
TI - Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.
ER -
TY - CONF
AU - Salonen, A
AU - Terho, H
AU - Boehm, E
AU - Rajala, R
AU - Virtanen, A
ID - 5480
TI - Engaging a product-oriented salesforce in solution sales
ER -
TY - CONF
AU - Salonen, A
AU - Terho, H
AU - Boehm, E
AU - Rajala, R
AU - Virtanen, A
ID - 5481
TI - How to transform a product-focused salesforce to solution sales?
ER -
TY - JOUR
AU - Stroh-Maraun, Nadja
AU - Kaimann, Daniel
AU - Cox, Joe
ID - 1063
JF - Entertainment Computing
TI - More than skills: A novel matching proposal for multiplayer video games
VL - 25
ER -
TY - JOUR
AU - Kaimann, Daniel
AU - Stroh-Maraun, Nadja
AU - Cox, Joe
ID - 1173
IS - 3
JF - Journal of Consumer Behaviour
TI - A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption
VL - 17
ER -
TY - CHAP
AB - Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research.
AU - Weber, Henriette I.
AU - Vogt, Sebastian
AU - Eberz-Weber, Lisa-Marie
AU - Steinmetz, Holger
AU - Wagner, Sascha A.
AU - Walther, Falko
AU - Weber, Patrick
AU - Kabst, Rüdiger
ID - 15270
SN - 9781522576693
T2 - Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications
TI - Participatory Budgeting: Findings From Germany
ER -
TY - JOUR
AU - Kaimann, Daniel
AU - Stroh-Maraun, Nadja
AU - Cox, Joe
ID - 1031
IS - 3
JF - Managerial and Decision Economics
SN - 0143-6570
TI - Variety in the video game industry: An empirical study of the Wundt curve
VL - 39
ER -
TY - CONF
AU - Henkelmann, S.
AU - Böhm, Eva
AU - Cramer, C.
AU - Eggert, A.
ID - 46678
T2 - 2018 AMA Winter Academic Conference, New Orleans, FL
TI - The bright and dark side of service quality signals: A contingency perspective
ER -
TY - CONF
AU - Salonen, A.
AU - Terho, H.
AU - Böhm, Eva
AU - Rajala, R.
AU - Virtanen, A.
ID - 46677
T2 - 47rd EMAC Annual Conference, Glasgow, UK
TI - How to transform a product-focused salesforce to solution sales?
ER -
TY - CONF
AU - Salonen, A.
AU - Terho, H.
AU - Böhm, Eva
AU - Rajala, R.
AU - Virtanen, A.
ID - 46676
T2 - ISBM 2018 Academic Conference, Cambridge, MA
TI - Engaging a product-oriented salesforce in solution sales
ER -
TY - JOUR
AU - Garnefeld, Ina
AU - Böhm, Eva
AU - Klimke, Lena
AU - Oestreich, Andrea
ID - 41340
IS - 6
JF - Journal of the Academy of Marketing Science
KW - Marketing
KW - Economics and Econometrics
KW - Business and International Management
SN - 0092-0703
TI - I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions
VL - 46
ER -
TY - CHAP
AU - Eisele, Simon
AU - Schneider, Martin
ED - Engels, Gregor
ED - Maier, Gunter
ED - Steffen, Eckhard
ID - 4946
SN - 3662528983
T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten
TI - Personalwirtschaft
ER -
TY - CHAP
AU - Schneider, Martin
ED - Harteis, Christian
ID - 4928
T2 - The Impact of Digitalization in the Workplace
TI - Digitalization of Production, Human Capital, and Organizational Capital
ER -
TY - JOUR
AU - Steinhoff, Lena
AU - Witte, C.
AU - Eggert, A.
ID - 45731
IS - 2
JF - Journal of Service Management Research
TI - Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement
VL - 2
ER -
TY - CONF
AU - Steinhoff, Lena
AU - Zondag, M.
ID - 45745
T2 - 2018 Winter AMA Conference Proceedings, New Orleans
TI - Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey
ER -
TY - CONF
AU - Eggert, A.
AU - Steinhoff, Lena
AU - Witte, C.
ID - 45744
T2 - 2018 Winter AMA Conference Proceedings, New Orleans
TI - Are Gift Purchases an Effective Driver of Customer Loyalty?
ER -
TY - JOUR
AU - Krebs, Benjamin
AU - Wehner, Marius
AU - Kabst, Rüdiger
ID - 24378
JF - Personalmagazin
TI - Wer hat hier das Sagen?
VL - 2
ER -
TY - JOUR
AU - Krebs, Benjamin
AU - Wehner, Marius
AU - Kabst, Rüdiger
ID - 24379
JF - Personalmagazin
TI - Nordeuropa hat´s nicht nötig
VL - 2
ER -
TY - JOUR
AU - Rauterberg, Hannah
AU - Krebs, Benjamin
ID - 24380
JF - Personalführung
TI - Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.
VL - 5
ER -
TY - JOUR
AU - Frick, Bernd
AU - Kaimann, Daniel
ID - 3307
IS - 17
JF - Applied Economics Letters
TI - The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets
VL - 24
ER -