TY - CONF AB - This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives. AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helinä AU - Gustafsson, Christine ED - Zhou, Jia ED - Salvendy, Gavriel ID - 8538 KW - Care robots KW - Older adults KW - Implementation KW - Information KW - Perceptions KW - Welfare technology SN - 978-3-030-22011-2 T2 - HCII 2019 TI - Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots VL - 11592 ER - TY - CONF AU - Eggert, A. AU - Böhm, Eva AU - Akalan, R. AU - Gebauer, H. ID - 46675 T2 - 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin TI - Service growth by acquisition – An event study ER - TY - JOUR AU - Garnefeld, Ina AU - Eggert, Andreas AU - Husemann-Kopetzky, Markus AU - Böhm, Eva ID - 41339 IS - 4 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - Exploring the link between payment schemes and customer fraud: a mental accounting perspective VL - 47 ER - TY - CHAP AU - Schneider, Martin ED - Maier, Günter W. ED - Engels, Gregor ED - Steffen, Eckhard ID - 18906 SN - 978-3-662-52898-3 T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten TI - Personalwirtschaft ER - TY - THES AU - Radermacher, Katharina ID - 49216 TI - Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen ER - TY - JOUR AU - Schneider, Martin AU - Iseke, Anja AU - Pull, Kerstin ID - 13246 JF - The International Journal of Human Resource Management SN - 0958-5192 TI - The gender pay gap in European executive boards: the role of executives’ pathway into the board ER - TY - JOUR AU - Schneider, Martin R. AU - Iseke, Anja AU - Pull, Kerstin ID - 13244 JF - The International Journal of Human Resource Management SN - 0958-5192 TI - The gender pay gap in European executive boards: the role of executives’ pathway into the board ER - TY - JOUR AU - Eggert, A. AU - Steinhoff, Lena AU - Witte, C. ID - 45729 IS - 5 JF - Journal of Marketing TI - Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships VL - 83 ER - TY - BOOK AU - Palmatier, R. W. AU - Steinhoff, Lena ID - 45718 TI - Relationship Marketing in the Digital Age ER - TY - JOUR AU - Steinhoff, Lena AU - Arli, D. AU - Weaven, S. AU - Kozlenkova, I. V. ID - 45730 IS - 3 JF - Journal of the Academy of Marketing Science TI - Online Relationship Marketing VL - 47 ER - TY - CONF AU - Steinhoff, Lena AU - Zondag, M. ID - 45743 T2 - Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg TI - Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey ER - TY - GEN AU - Maurer, Alexandra ID - 3313 TI - Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse ER - TY - GEN AU - Michels, Luisa Juliane ID - 3314 TI - The Segmentation of Video-On-Demand Consumers ER - TY - GEN AU - Walter, Miriam ID - 3315 TI - Sentiment Analysis of User-generated Ratings in the Sharing Economy ER - TY - GEN AU - Korn, Hanna ID - 3316 TI - Restaurant reputation and meal prices: empricial evidence from the German restaurant industry ER - TY - JOUR AB - Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong. AU - Rötzmeier-Keuper, Julia AU - Hendricks, Jennifer AU - Wünderlich, Nancy AU - Schmitz, Gertrud ID - 3516 IS - 85 JF - Journal of Business Research KW - Triadic relationships KW - Balance theory KW - Pet-related services KW - Animal companions KW - Service relationship typology KW - Service triads TI - Triadic relationships in the context of services for animal companions ER - TY - JOUR AU - Fanasch, Patrizia AU - Frick, Bernd ID - 5772 JF - Journal of Wine Economics SN - 1931-4361 TI - What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance ER - TY - CONF AU - Eggert, Andreas AU - Steinhoff, Lena AU - Witte, Carina ID - 6199 TI - Are Gift Purchases an Effective Driver of Customer Loyalty? ER - TY - JOUR AU - Steinhoff, Lena AU - Witte, Carina AU - Eggert, Andreas ID - 4833 IS - 2 JF - SMR-Journal of Service Management Research TI - Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement ER - TY - JOUR AU - Eggert, Andreas AU - Ulaga, Wolfgang AU - Frow, Pennie AU - Payne, Adrian ID - 4834 JF - Industrial Marketing Management TI - Conceptualizing and communicating value in business markets: From value in exchange to value in use ER -