TY - JOUR AU - Garnefeld, Ina AU - Böhm, Eva AU - Klimke, Lena AU - Oestreich, Andrea ID - 41340 IS - 6 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions VL - 46 ER - TY - CHAP AU - Eisele, Simon AU - Schneider, Martin ED - Engels, Gregor ED - Maier, Gunter ED - Steffen, Eckhard ID - 4946 SN - 3662528983 T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten TI - Personalwirtschaft ER - TY - CHAP AU - Schneider, Martin ED - Harteis, Christian ID - 4928 T2 - The Impact of Digitalization in the Workplace TI - Digitalization of Production, Human Capital, and Organizational Capital ER - TY - JOUR AU - Steinhoff, Lena AU - Witte, C. AU - Eggert, A. ID - 45731 IS - 2 JF - Journal of Service Management Research TI - Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement VL - 2 ER - TY - CONF AU - Steinhoff, Lena AU - Zondag, M. ID - 45745 T2 - 2018 Winter AMA Conference Proceedings, New Orleans TI - Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey ER - TY - CONF AU - Eggert, A. AU - Steinhoff, Lena AU - Witte, C. ID - 45744 T2 - 2018 Winter AMA Conference Proceedings, New Orleans TI - Are Gift Purchases an Effective Driver of Customer Loyalty? ER - TY - JOUR AU - Krebs, Benjamin AU - Wehner, Marius AU - Kabst, Rüdiger ID - 24378 JF - Personalmagazin TI - Wer hat hier das Sagen? VL - 2 ER - TY - JOUR AU - Krebs, Benjamin AU - Wehner, Marius AU - Kabst, Rüdiger ID - 24379 JF - Personalmagazin TI - Nordeuropa hat´s nicht nötig VL - 2 ER - TY - JOUR AU - Rauterberg, Hannah AU - Krebs, Benjamin ID - 24380 JF - Personalführung TI - Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. VL - 5 ER - TY - JOUR AU - Frick, Bernd AU - Kaimann, Daniel ID - 3307 IS - 17 JF - Applied Economics Letters TI - The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets VL - 24 ER - TY - CONF AU - Rötzmeier-Keuper, Julia AU - Wünderlich, Nancy ID - 3537 T2 - Proceedings of the 2017 Frontiers in Service Conference TI - How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. ER - TY - CONF AB - Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective. AU - Jakobs, Marie-Christine AU - Krämer, Julia AU - van Straaten, Dirk AU - Lettmann, Theodor ED - Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz ID - 115 T2 - The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) TI - Certification Matters for Service Markets ER - TY - CHAP AU - Thommes, Kirsten ED - Müller, David ID - 21130 SN - 9783110517163 T2 - Controlling für kleine und mittlere Unternehmen TI - Managementpraktiken in KMU ER - TY - CONF AU - Krebs, Benjamin Philipp ID - 20493 TI - Talent management and workforce performance: The too-much-potential-talent-effect. ER - TY - THES AU - Rose, Anica ID - 4674 TI - The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field ER - TY - JOUR AU - Terho, Harri AU - Eggert, Andreas AU - Ulaga, Wolfgang AU - Haas, Alexander AU - Boehm, Eva ID - 4836 JF - Industrial Marketing Management TI - Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action ER - TY - JOUR AU - Payne, Adrian AU - Frow, Pennie AU - Eggert, Andreas ID - 4837 IS - 4 JF - Journal of the Academy of Marketing Science TI - The customer value proposition: evolution, development, and application in marketing ER - TY - JOUR AU - Eggert, Andreas AU - Boehm, Eva AU - Cramer, Christina ID - 4838 IS - 3 JF - Journal of Service Management TI - Business service outsourcing in manufacturing firms: an event study ER - TY - JOUR AU - Boehm, Eva AU - Eggert, Andreas AU - Thiesbrummel, Christoph ID - 4840 JF - Industrial Marketing Management TI - Service transition: A viable option for manufacturing companies with deteriorating financial performance? ER - TY - BOOK ED - Helm, Sabrina ED - Günter, Bernd ED - Eggert, Andreas ID - 4908 SN - 9783658109196 TI - Kundenwert ER -