TY - JOUR AU - Steinmetz, Holger AU - Schwens, C AU - Isidor, R AU - Kabst, Rüdiger ID - 5555 IS - 3 JF - Management Revue: The International Review of Management Studies. TI - Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research. VL - 21 ER - TY - JOUR AU - Schwens, C AU - Kabst, Rüdiger ID - 5556 JF - Die Betriebswirtschaft (DBW). TI - Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen. VL - 5 ER - TY - JOUR AU - Steinmetz, Holger AU - Schmidt, P ID - 5557 IS - 2 JF - Work and Stress. TI - Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?. VL - 24 ER - TY - CONF AU - Eggert, A. AU - Hogreve, J. AU - Ulaga, W. AU - Münkhoff, Eva ID - 46705 T2 - Frontiers Pre-Conference on Service and Solution Innovation, Karlstad TI - Industrial services, product innovations, and firm profitability: A longitudinal analysis ER - TY - CONF AU - Garnefeld, I. AU - Münkhoff, Eva AU - Hogreve, J. AU - Eggert, A. ID - 46706 T2 - 2010 AMA Winter Academic Conference, New Orleans, LA TI - Exploring the effects of referral reward programs on satisfied and dissatisfied customers ER - TY - CONF AU - Eggert, A. AU - Hogreve, J. AU - Ulaga, W. AU - Münkhoff, Eva ID - 46704 T2 - ISBM 2010 Academic Conference, Boston, MA TI - Disentangling the revenue and cost implications of the service transition: A latent growth analysis ER - TY - CONF AU - Münkhoff, Eva AU - Garnefeld, I. AU - Hogreve, J. AU - Eggert, A. ID - 46703 T2 - 18th International Colloquium on Relationship Marketing (ICRM), Reading TI - Referral reward programs: A means for service recovery? ER - TY - JOUR AU - Schnedler, Wendelin AU - Vadovic, Radovan ID - 5785 JF - Journal of Economics and Management Strategy TI - Legitimacy of Control ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7857 T2 - Proceedings of the 17th International Colloquium in Relationship Marketing TI - Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels ER - TY - CONF AU - Woisetschläger, D AU - Garnefeld, I AU - Eggert, A ID - 7866 T2 - Proceedings of the 2009 AMA Summer Marketing Educators' Conference TI - Can Successful Customer Acquisition Hurt the Existing Customer Base? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7867 T2 - Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress TI - Referral reward programs: New customer acquisition by opportunism? ER - TY - CONF AU - Eggert, A AU - Ulaga, W ID - 7868 T2 - Proceedings of the 4th International Conference on Business Market Management TI - Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Tax, S AU - Eggert, A ID - 7869 T2 - Proceedings of the 2009 AMA Winter Educators' Proceedings TI - Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7870 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7871 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Who Owns the Customer? Exploring Customer Loyalty in a Channel Context ER - TY - BOOK AB - The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services. AU - Wünderlich, Nancy ID - 5721 SN - 978-3-8349-1957-1 TI - Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings ER - TY - GEN AU - Kabst, Rüdiger AU - Thost, W AU - Isidor, R ID - 6114 TI - Vorteil Interim Management VL - 2 ER - TY - GEN AU - Kabst, Rüdiger AU - Isidor, R AU - Thost, W AU - Linné, H ID - 6115 TI - Was zeichnet den erfolgreichen Interim Manager aus? VL - 3 ER - TY - GEN AU - Kabst, Rüdiger AU - Isidor, R AU - Thost, W AU - Nagel, R ID - 6116 TI - Manager auf Zeit: Ignoriert oder akzeptiert? VL - 6 ER - TY - GEN AU - Kabst, Rüdiger AU - Salow, S AU - Baum, M ID - 6117 TI - International Fachkräfte gewinnen VL - 4 ER -