TY - CHAP AU - Öhlschläger, Claudia AU - Schneider, Martin ID - 42778 SN - 9783846766088 T2 - Komparatistik heute TI - Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive ER - TY - JOUR AB - One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently. AU - Rohlfing, Katharina J. AU - Cimiano, Philipp AU - Scharlau, Ingrid AU - Matzner, Tobias AU - Buhl, Heike M. AU - Buschmeier, Hendrik AU - Esposito, Elena AU - Grimminger, Angela AU - Hammer, Barbara AU - Haeb-Umbach, Reinhold AU - Horwath, Ilona AU - Hüllermeier, Eyke AU - Kern, Friederike AU - Kopp, Stefan AU - Thommes, Kirsten AU - Ngonga Ngomo, Axel-Cyrille AU - Schulte, Carsten AU - Wachsmuth, Henning AU - Wagner, Petra AU - Wrede, Britta ID - 24456 IS - 3 JF - IEEE Transactions on Cognitive and Developmental Systems KW - Explainability KW - process ofexplaining andunderstanding KW - explainable artificial systems SN - 2379-8920 TI - Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems VL - 13 ER - TY - JOUR AU - Henderson, C. M. AU - Steinhoff, Lena AU - Harmeling, C. M. AU - Palmatier, R. W. ID - 45724 IS - 2 JF - Journal of the Academy of Marketing Science TI - Customer Inertia Marketing VL - 49 ER - TY - JOUR AU - Kim, J. J. AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45725 IS - 1 JF - Journal of the Academy of Marketing Science TI - An Emerging Theory of Loyalty Program Dynamics VL - 49 ER - TY - JOUR AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45722 IS - 2 JF - Australasian Marketing Journal TI - Commentary: Opportunities and Challenges of Technology in Relationship Marketing VL - 29 ER - TY - JOUR AU - Steinhoff, Lena AU - Zondag, M. M. ID - 45723 JF - Journal of Business Research TI - Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages VL - 129 ER - TY - CONF AU - Alberternst, B. AU - Steinhoff, Lena AU - Eggert, A. AU - Giesler, M. ID - 45741 T2 - 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg TI - Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together ER - TY - CONF AU - Alberternst, B. AU - Eggert, A. AU - Steinhoff, Lena AU - Giesler, M. ID - 45740 T2 - Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid TI - Understanding and Measuring Consumer Solidarity as a Collective Bond ER - TY - CONF AU - Krebs, Benjamin ID - 24373 IS - 21233 T2 - Academy of Management Proceedings TI - Antecedents and Performance Consequences of High-Potential Scheme Use VL - 1 ER - TY - JOUR AU - Pekkarinen, Satu AU - Hennala, Lea AU - Tuisku, Outi AU - Gustafsson, Christine AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Melkas, Helinä ID - 21126 JF - Gerontechnology SN - 1569-1101 TI - Care robots in society: Knowledge and orientation needs ER - TY - JOUR AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helinä AU - Gustafsson, Christine ID - 21127 JF - Gerontechnology SN - 1569-1101 TI - The need for care robot orientation in elder care services ER - TY - JOUR AB - Peer-to-peer markets are especially suitable for the analysis of online ratings as they represent two-sided markets that match buyers to sellers and thus lead to reduced scope for opportunistic behavior. We decompose the online ratings by focusing on the customer’s decision-making process in a leading peer-to-peer ridesharing platform. Using data from the leading peer-to-peer ridesharing platform BlaBlaCar, we analyze 17,584 users registered between 2004 and 2014 and their online ratings focusing on the decomposition of the explicit determinants reflecting the variance of online ratings. We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings. AU - Kaimann, Daniel ID - 21287 IS - 15 JF - Sustainability SN - 2071-1050 TI - Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets VL - 12 ER - TY - JOUR AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helina AU - Gustafsson, Christine ID - 17361 JF - International Journal of Social Robotics TI - Care Robot Orientation: What, Who and How? Potential Users` Perceptions ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Melkas, Helinä AU - Tusku, Outi AU - Pekkarinen, Satu AU - Hennala, Lea ID - 17366 JF - Industrie 4.0 Management SN - 2364-9208 TI - Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? VL - 2 ER - TY - CHAP AU - Hoppe, Julia Amelie AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Melkas, Helinä AU - Tusku, Outi AU - Pekkarinen, Satu AU - Hennala, Lea AU - Thommes, Kirsten ED - Haltaufderheide, Joschka ED - Hovemann, Johanna ED - Vollmann, Jochen ID - 17367 T2 - Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care TI - Assistive robots in care: Expectations and perceptions of older people ER - TY - JOUR AU - Hoffmann, Christin AU - Thommes, Kirsten ID - 20882 JF - Journal of Economic Behavior & Organization SN - 0167-2681 TI - Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment ER - TY - JOUR AB - We experimentally compare the consequences for group cooperation of two decision mechanisms involving the extension of group membership. We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism. AU - Grund, Christian AU - Harbring, Christine AU - Thommes, Kirsten AU - Tilkes, Katja Rebecca ID - 20883 JF - Games SN - 2073-4336 TI - Decisions on Extending Group Membership—Evidence from a Public Good Experiment ER - TY - JOUR AU - Kaimann, Daniel ID - 4627 IS - 16 JF - Applied Economics Letters TI - Ancillary market signaling: A two-stage model of economic reputation on ancillary market success VL - 27 ER - TY - CONF AU - Purrmann, Maren AU - Wünderlich, Nancy ID - 16116 T2 - Proceedings of the 2020 AMA Winter Academic Conference TI - How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust ER - TY - JOUR AU - Thommes, Kirsten AU - Johansson-Pajala, Rose-Marie AU - Gustaffson, Christine AU - Pekkarinen, Satu AU - Tuisku, Outi AU - Hennala, Lea AU - Melkas, Helinä AU - Hoppe, Julia Amelie ID - 21128 JF - Gerontechnology SN - 1569-1101 TI - Trust development in care robots by opinion leader in the society ER -