TY - CHAP
AU - Öhlschläger, Claudia
AU - Schneider, Martin
ID - 42778
SN - 9783846766088
T2 - Komparatistik heute
TI - Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive
ER -
TY - JOUR
AB - One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently.
AU - Rohlfing, Katharina J.
AU - Cimiano, Philipp
AU - Scharlau, Ingrid
AU - Matzner, Tobias
AU - Buhl, Heike M.
AU - Buschmeier, Hendrik
AU - Esposito, Elena
AU - Grimminger, Angela
AU - Hammer, Barbara
AU - Haeb-Umbach, Reinhold
AU - Horwath, Ilona
AU - Hüllermeier, Eyke
AU - Kern, Friederike
AU - Kopp, Stefan
AU - Thommes, Kirsten
AU - Ngonga Ngomo, Axel-Cyrille
AU - Schulte, Carsten
AU - Wachsmuth, Henning
AU - Wagner, Petra
AU - Wrede, Britta
ID - 24456
IS - 3
JF - IEEE Transactions on Cognitive and Developmental Systems
KW - Explainability
KW - process ofexplaining andunderstanding
KW - explainable artificial systems
SN - 2379-8920
TI - Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems
VL - 13
ER -
TY - JOUR
AU - Henderson, C. M.
AU - Steinhoff, Lena
AU - Harmeling, C. M.
AU - Palmatier, R. W.
ID - 45724
IS - 2
JF - Journal of the Academy of Marketing Science
TI - Customer Inertia Marketing
VL - 49
ER -
TY - JOUR
AU - Kim, J. J.
AU - Steinhoff, Lena
AU - Palmatier, R. W.
ID - 45725
IS - 1
JF - Journal of the Academy of Marketing Science
TI - An Emerging Theory of Loyalty Program Dynamics
VL - 49
ER -
TY - JOUR
AU - Steinhoff, Lena
AU - Palmatier, R. W.
ID - 45722
IS - 2
JF - Australasian Marketing Journal
TI - Commentary: Opportunities and Challenges of Technology in Relationship Marketing
VL - 29
ER -
TY - JOUR
AU - Steinhoff, Lena
AU - Zondag, M. M.
ID - 45723
JF - Journal of Business Research
TI - Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages
VL - 129
ER -
TY - CONF
AU - Alberternst, B.
AU - Steinhoff, Lena
AU - Eggert, A.
AU - Giesler, M.
ID - 45741
T2 - 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg
TI - Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together
ER -
TY - CONF
AU - Alberternst, B.
AU - Eggert, A.
AU - Steinhoff, Lena
AU - Giesler, M.
ID - 45740
T2 - Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid
TI - Understanding and Measuring Consumer Solidarity as a Collective Bond
ER -
TY - CONF
AU - Krebs, Benjamin
ID - 24373
IS - 21233
T2 - Academy of Management Proceedings
TI - Antecedents and Performance Consequences of High-Potential Scheme Use
VL - 1
ER -
TY - JOUR
AU - Pekkarinen, Satu
AU - Hennala, Lea
AU - Tuisku, Outi
AU - Gustafsson, Christine
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Melkas, Helinä
ID - 21126
JF - Gerontechnology
SN - 1569-1101
TI - Care robots in society: Knowledge and orientation needs
ER -
TY - JOUR
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Tuisku, Outi
AU - Hennala, Lea
AU - Pekkarinen, Satu
AU - Melkas, Helinä
AU - Gustafsson, Christine
ID - 21127
JF - Gerontechnology
SN - 1569-1101
TI - The need for care robot orientation in elder care services
ER -
TY - JOUR
AB - Peer-to-peer markets are especially suitable for the analysis of online ratings as they represent two-sided markets that match buyers to sellers and thus lead to reduced scope for opportunistic behavior. We decompose the online ratings by focusing on the customer’s decision-making process in a leading peer-to-peer ridesharing platform. Using data from the leading peer-to-peer ridesharing platform BlaBlaCar, we analyze 17,584 users registered between 2004 and 2014 and their online ratings focusing on the decomposition of the explicit determinants reflecting the variance of online ratings. We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings.
AU - Kaimann, Daniel
ID - 21287
IS - 15
JF - Sustainability
SN - 2071-1050
TI - Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets
VL - 12
ER -
TY - JOUR
AU - Johansson-Pajala, Rose-Marie
AU - Thommes, Kirsten
AU - Hoppe, Julia Amelie
AU - Tuisku, Outi
AU - Hennala, Lea
AU - Pekkarinen, Satu
AU - Melkas, Helina
AU - Gustafsson, Christine
ID - 17361
JF - International Journal of Social Robotics
TI - Care Robot Orientation: What, Who and How? Potential Users` Perceptions
ER -
TY - JOUR
AU - Hoppe, Julia Amelie
AU - Johansson-Pajala, Rose-Marie
AU - Gustafsson, Christine
AU - Melkas, Helinä
AU - Tusku, Outi
AU - Pekkarinen, Satu
AU - Hennala, Lea
ID - 17366
JF - Industrie 4.0 Management
SN - 2364-9208
TI - Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?
VL - 2
ER -
TY - CHAP
AU - Hoppe, Julia Amelie
AU - Johansson-Pajala, Rose-Marie
AU - Gustafsson, Christine
AU - Melkas, Helinä
AU - Tusku, Outi
AU - Pekkarinen, Satu
AU - Hennala, Lea
AU - Thommes, Kirsten
ED - Haltaufderheide, Joschka
ED - Hovemann, Johanna
ED - Vollmann, Jochen
ID - 17367
T2 - Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care
TI - Assistive robots in care: Expectations and perceptions of older people
ER -
TY - JOUR
AU - Hoffmann, Christin
AU - Thommes, Kirsten
ID - 20882
JF - Journal of Economic Behavior & Organization
SN - 0167-2681
TI - Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment
ER -
TY - JOUR
AB - We experimentally compare the consequences for group cooperation of two decision mechanisms involving the extension of group membership. We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism.
AU - Grund, Christian
AU - Harbring, Christine
AU - Thommes, Kirsten
AU - Tilkes, Katja Rebecca
ID - 20883
JF - Games
SN - 2073-4336
TI - Decisions on Extending Group Membership—Evidence from a Public Good Experiment
ER -
TY - JOUR
AU - Kaimann, Daniel
ID - 4627
IS - 16
JF - Applied Economics Letters
TI - Ancillary market signaling: A two-stage model of economic reputation on ancillary market success
VL - 27
ER -
TY - CONF
AU - Purrmann, Maren
AU - Wünderlich, Nancy
ID - 16116
T2 - Proceedings of the 2020 AMA Winter Academic Conference
TI - How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust
ER -
TY - JOUR
AU - Thommes, Kirsten
AU - Johansson-Pajala, Rose-Marie
AU - Gustaffson, Christine
AU - Pekkarinen, Satu
AU - Tuisku, Outi
AU - Hennala, Lea
AU - Melkas, Helinä
AU - Hoppe, Julia Amelie
ID - 21128
JF - Gerontechnology
SN - 1569-1101
TI - Trust development in care robots by opinion leader in the society
ER -