TY - CONF AU - Steinhoff, Lena AU - Zondag, M. ID - 45743 T2 - Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg TI - Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey ER - TY - GEN AU - Maurer, Alexandra ID - 3313 TI - Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse ER - TY - GEN AU - Michels, Luisa Juliane ID - 3314 TI - The Segmentation of Video-On-Demand Consumers ER - TY - GEN AU - Walter, Miriam ID - 3315 TI - Sentiment Analysis of User-generated Ratings in the Sharing Economy ER - TY - GEN AU - Korn, Hanna ID - 3316 TI - Restaurant reputation and meal prices: empricial evidence from the German restaurant industry ER - TY - JOUR AB - Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong. AU - Rötzmeier-Keuper, Julia AU - Hendricks, Jennifer AU - Wünderlich, Nancy AU - Schmitz, Gertrud ID - 3516 IS - 85 JF - Journal of Business Research KW - Triadic relationships KW - Balance theory KW - Pet-related services KW - Animal companions KW - Service relationship typology KW - Service triads TI - Triadic relationships in the context of services for animal companions ER - TY - JOUR AU - Fanasch, Patrizia AU - Frick, Bernd ID - 5772 JF - Journal of Wine Economics SN - 1931-4361 TI - What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance ER - TY - CONF AU - Eggert, Andreas AU - Steinhoff, Lena AU - Witte, Carina ID - 6199 TI - Are Gift Purchases an Effective Driver of Customer Loyalty? ER - TY - JOUR AU - Steinhoff, Lena AU - Witte, Carina AU - Eggert, Andreas ID - 4833 IS - 2 JF - SMR-Journal of Service Management Research TI - Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement ER - TY - JOUR AU - Eggert, Andreas AU - Ulaga, Wolfgang AU - Frow, Pennie AU - Payne, Adrian ID - 4834 JF - Industrial Marketing Management TI - Conceptualizing and communicating value in business markets: From value in exchange to value in use ER - TY - CONF AU - Purrmann, Maren AU - Wünderlich, Nancy ID - 4952 T2 - Proceedings of the 2018 Frontiers in Service Conference TI - Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers ER - TY - JOUR AU - Grund, Christian AU - Harbring, Christine AU - Thommes, Kirsten ID - 4965 JF - Journal of Economic Behavior \& Organization TI - Group (Re-) formation in public good games: The tale of the bad apple? ER - TY - JOUR AU - Thommes, Kirsten AU - Akkerman, Agnes ID - 4990 IS - 1/2 JF - Team Performance Management: An International Journal TI - Clean up your network: how a strike changed the social networks of a working team ER - TY - JOUR AB - We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation. AU - Oertel, Simon AU - Thommes, Kirsten ID - 8537 IS - 12 JF - Organization Studies TI - History as a source of organizational identity creation VL - 39 ER - TY - JOUR AU - Garnefeld, Ina AU - Boehm, Eva AU - Klimke, Lena AU - Oestreich, Andrea ID - 5001 IS - 6 JF - Journal of the Academy of Marketing Science TI - I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions VL - 46 ER - TY - JOUR AU - Li, C AU - Dau, L A AU - Kabst, Rüdiger ID - 5434 JF - Entrepreneurship Theory and Practice. TI - The more the merrier? Immigrant share and entrepreneurial activities. ER - TY - JOUR AU - Li, C AU - Brodbeck, F C AU - Shenkar, O AU - Ponzi, L J AU - Fischer, J ID - 5435 JF - Strategic Management Journal. TI - Embracing the foreign: Cultural attractiveness and international strategy. ER - TY - JOUR AU - Schneid, M AU - Isidor, R AU - Steinmetz, Holger AU - Kabst, Rüdiger ID - 5439 JF - Journal of Managerial Psychology. TI - Age Diversity and team outcomes: A quantitative review. ER - TY - JOUR AU - Isidor, R AU - Schwens, C AU - Hornung, F AU - Kabst, Rüdiger ID - 5441 JF - International Business Review (IBR). TI - The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment. ER - TY - JOUR AU - Klonek, F AU - Isidor, R AU - Kauffeld, S ID - 5448 JF - Journal of Change Management. TI - Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ER - TY - JOUR AU - Schneid, M AU - Isidor, R AU - Schwens, C AU - Kabst, Rüdiger AU - Weber, I ID - 5450 JF - Die Betriebswirtschaft. TI - Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. ER - TY - CONF AU - Salonen, A AU - Terho, H AU - Boehm, E AU - Rajala, R AU - Virtanen, A ID - 5480 TI - Engaging a product-oriented salesforce in solution sales ER - TY - CONF AU - Salonen, A AU - Terho, H AU - Boehm, E AU - Rajala, R AU - Virtanen, A ID - 5481 TI - How to transform a product-focused salesforce to solution sales? ER - TY - JOUR AU - Stroh-Maraun, Nadja AU - Kaimann, Daniel AU - Cox, Joe ID - 1063 JF - Entertainment Computing TI - More than skills: A novel matching proposal for multiplayer video games VL - 25 ER - TY - JOUR AU - Kaimann, Daniel AU - Stroh-Maraun, Nadja AU - Cox, Joe ID - 1173 IS - 3 JF - Journal of Consumer Behaviour TI - A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption VL - 17 ER - TY - CHAP AB - Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research. AU - Weber, Henriette I. AU - Vogt, Sebastian AU - Eberz-Weber, Lisa-Marie AU - Steinmetz, Holger AU - Wagner, Sascha A. AU - Walther, Falko AU - Weber, Patrick AU - Kabst, Rüdiger ID - 15270 SN - 9781522576693 T2 - Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications TI - Participatory Budgeting: Findings From Germany ER - TY - JOUR AU - Kaimann, Daniel AU - Stroh-Maraun, Nadja AU - Cox, Joe ID - 1031 IS - 3 JF - Managerial and Decision Economics SN - 0143-6570 TI - Variety in the video game industry: An empirical study of the Wundt curve VL - 39 ER - TY - CONF AU - Henkelmann, S. AU - Böhm, Eva AU - Cramer, C. AU - Eggert, A. ID - 46678 T2 - 2018 AMA Winter Academic Conference, New Orleans, FL TI - The bright and dark side of service quality signals: A contingency perspective ER - TY - CONF AU - Salonen, A. AU - Terho, H. AU - Böhm, Eva AU - Rajala, R. AU - Virtanen, A. ID - 46677 T2 - 47rd EMAC Annual Conference, Glasgow, UK TI - How to transform a product-focused salesforce to solution sales? ER - TY - CONF AU - Salonen, A. AU - Terho, H. AU - Böhm, Eva AU - Rajala, R. AU - Virtanen, A. ID - 46676 T2 - ISBM 2018 Academic Conference, Cambridge, MA TI - Engaging a product-oriented salesforce in solution sales ER - TY - JOUR AU - Garnefeld, Ina AU - Böhm, Eva AU - Klimke, Lena AU - Oestreich, Andrea ID - 41340 IS - 6 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions VL - 46 ER - TY - CHAP AU - Eisele, Simon AU - Schneider, Martin ED - Engels, Gregor ED - Maier, Gunter ED - Steffen, Eckhard ID - 4946 SN - 3662528983 T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten TI - Personalwirtschaft ER - TY - CHAP AU - Schneider, Martin ED - Harteis, Christian ID - 4928 T2 - The Impact of Digitalization in the Workplace TI - Digitalization of Production, Human Capital, and Organizational Capital ER - TY - JOUR AU - Steinhoff, Lena AU - Witte, C. AU - Eggert, A. ID - 45731 IS - 2 JF - Journal of Service Management Research TI - Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement VL - 2 ER - TY - CONF AU - Steinhoff, Lena AU - Zondag, M. ID - 45745 T2 - 2018 Winter AMA Conference Proceedings, New Orleans TI - Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey ER - TY - CONF AU - Eggert, A. AU - Steinhoff, Lena AU - Witte, C. ID - 45744 T2 - 2018 Winter AMA Conference Proceedings, New Orleans TI - Are Gift Purchases an Effective Driver of Customer Loyalty? ER - TY - JOUR AU - Krebs, Benjamin AU - Wehner, Marius AU - Kabst, Rüdiger ID - 24378 JF - Personalmagazin TI - Wer hat hier das Sagen? VL - 2 ER - TY - JOUR AU - Krebs, Benjamin AU - Wehner, Marius AU - Kabst, Rüdiger ID - 24379 JF - Personalmagazin TI - Nordeuropa hat´s nicht nötig VL - 2 ER - TY - JOUR AU - Rauterberg, Hannah AU - Krebs, Benjamin ID - 24380 JF - Personalführung TI - Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. VL - 5 ER - TY - JOUR AU - Frick, Bernd AU - Kaimann, Daniel ID - 3307 IS - 17 JF - Applied Economics Letters TI - The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets VL - 24 ER - TY - CONF AU - Rötzmeier-Keuper, Julia AU - Wünderlich, Nancy ID - 3537 T2 - Proceedings of the 2017 Frontiers in Service Conference TI - How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. ER - TY - CONF AB - Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective. AU - Jakobs, Marie-Christine AU - Krämer, Julia AU - van Straaten, Dirk AU - Lettmann, Theodor ED - Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz ID - 115 T2 - The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) TI - Certification Matters for Service Markets ER - TY - CHAP AU - Thommes, Kirsten ED - Müller, David ID - 21130 SN - 9783110517163 T2 - Controlling für kleine und mittlere Unternehmen TI - Managementpraktiken in KMU ER - TY - CONF AU - Krebs, Benjamin Philipp ID - 20493 TI - Talent management and workforce performance: The too-much-potential-talent-effect. ER - TY - THES AU - Rose, Anica ID - 4674 TI - The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field ER - TY - JOUR AU - Terho, Harri AU - Eggert, Andreas AU - Ulaga, Wolfgang AU - Haas, Alexander AU - Boehm, Eva ID - 4836 JF - Industrial Marketing Management TI - Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action ER - TY - JOUR AU - Payne, Adrian AU - Frow, Pennie AU - Eggert, Andreas ID - 4837 IS - 4 JF - Journal of the Academy of Marketing Science TI - The customer value proposition: evolution, development, and application in marketing ER - TY - JOUR AU - Eggert, Andreas AU - Boehm, Eva AU - Cramer, Christina ID - 4838 IS - 3 JF - Journal of Service Management TI - Business service outsourcing in manufacturing firms: an event study ER - TY - JOUR AU - Boehm, Eva AU - Eggert, Andreas AU - Thiesbrummel, Christoph ID - 4840 JF - Industrial Marketing Management TI - Service transition: A viable option for manufacturing companies with deteriorating financial performance? ER - TY - BOOK ED - Helm, Sabrina ED - Günter, Bernd ED - Eggert, Andreas ID - 4908 SN - 9783658109196 TI - Kundenwert ER -