TY - JOUR AU - Baum, M AU - Kabst, Rüdiger ID - 5478 IS - 2 JF - Journal of World Business (JWB). TI - How to attract applicants in the atlantic versus the asia-pacific region? A cross-national analysis on China, India, Germany, and Hungary. VL - 48 ER - TY - JOUR AU - Haus, I AU - Steinmetz, Holger AU - Isidor, R AU - Kabst, Rüdiger ID - 5484 IS - 2 JF - International Journal of Gender and Entrepreneurship (IJGE) TI - Gender Effects on Entrepreneurial Intention: A Meta-Analytical Structural Equation Model. VL - 5 ER - TY - JOUR AU - Steinmetz, Holger ID - 5489 IS - 1 JF - European Journal of Research Methods for the Behavioral and Social Sciences. TI - Analyzing observed composite differences across groups: Is partial measurement invariance enough? VL - 9 ER - TY - CONF AU - Garnefeld, I. AU - Münkhoff, Eva AU - Raum, K. ID - 46697 T2 - 42nd EMAC Annual Conference, Istanbul TI - Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? ER - TY - CONF AU - Münkhoff, Eva AU - Garnefeld, I. AU - Bruns, A. ID - 46696 T2 - 42nd EMAC Annual Conference, Istanbul TI - How to prolong a sales promotion – Ex-post time extension versus reframing ER - TY - BOOK AU - Münkhoff, Eva ID - 46643 SN - 9783658021214 TI - Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen ER - TY - CHAP AU - Schneider, Martin ED - Heiko Hoßfeld, Renate Ortlieb ID - 4944 T2 - Macht und Employment Relations TI - "Gung Ho": Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. ER - TY - JOUR AU - Garnefeld, I. AU - Steinhoff, Lena ID - 45734 IS - 1 JF - Journal of Service Management TI - Primacy versus Recency Effects in Extended Service Encounters VL - 24 ER - TY - CONF AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45749 T2 - Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul TI - The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance ER - TY - GEN AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45756 TI - Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series ER - TY - CONF AU - Eggert, A AU - Garnefeld, I AU - Steinhoff, L ID - 7739 T2 - 2012 AMA Summer Marketing Educators' Proceedings TI - The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Bruns, A ID - 7740 T2 - 2012 AMA Summer Marketing Educators’ Proceedings TI - I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions ER - TY - CONF AU - Eggert, A AU - Steiner, M AU - Ulaga, W AU - Backhaus, K ID - 7741 T2 - Proceedings of the 2012 ISBM Academic Workshop TI - Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format ER - TY - CONF AU - Ritter, T AU - Eggert, A ID - 7742 T2 - Proceedings of the 2012 ISBM Academic Workshop TI - Dispersion of Market Activities: A Configurational Approach ER - TY - CONF AU - Eggert, A AU - Münkhoff, E AU - Thiesbrummel, C ID - 7743 T2 - 2012 AMA Winter Marketing Educators' Proceedings TI - Growing with Industrial Services - A Configurational Approach ER - TY - CONF AU - Eggert, A AU - Garnefeld, I AU - Steinhoff, L ID - 7744 T2 - 2012 AMA Winter Marketing Educators' Proceedings TI - Endowed Status in Hierarchical Loyalty Programs ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Eggert, A AU - Tax, S ID - 7745 T2 - 2012 AMA Winter Marketing Educators' Proceedings TI - Growing Existing Customers’ Profitability with Customer Referral Programs ER - TY - JOUR AB - The tendency of managers to focus on short-term results rather than on sustained company success is of particular importance to retail marketing managers, because marketing activities involve expenditures which may only pay off in the longer term. To address the issue of myopic management, our study shows how the complexity of the service profit chain (SPC) can cause managers to make suboptimal decisions. Hence, our paper departs from past research by recognizing that understanding the temporal interplay between operational investments, employee satisfaction, customer satisfaction, and operating profit is essential to achieving sustained success. In particular, we intend to improve understanding of the functioning of the SPC with respect to time lags and feedback loops. Results of our large-scale longitudinal study set in a multi-outlet retail chain reveal time-lag effects between operational investments and employee satisfaction, as well as between customer satisfaction and performance. These findings, along with evidence of a negative interaction effect of employee satisfaction on the relationship between current performance and future investments, show the substantial risk of mismanaging the SPC. We identify specific situations in which the dynamic approach leads to superior marketing investment decisions, when compared to the conventional static view of the SCP. These insights provide valuable managerial guidance for effectively managing the SPC over time. AU - Evanschitzky, Heiner AU - Wangenheim, Florian v AU - Wünderlich, Nancy ID - 5716 IS - 3 JF - Journal of Retailing KW - Employee satisfaction KW - Customer satisfaction KW - Performance KW - Service profit chain KW - Feedback loops KW - Time lags KW - Myopic marketing management TI - Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. VL - 88 ER - TY - JOUR AB - Although professional service providers increasingly deliver their services globally, little is known about cross-cultural differences in customers’ motivation to participate in service production. To address this lacuna, we survey a total of 2,284 banking customers in 11 countries on their motivation to provide personal information to, and follow the advice of, their service providers. We find differences in both aspects, but only the differences in providing personal information can be explained by the cultural values of uncertainty avoidance, individualism/collectivism, and masculinity/femininity. To perform certain tasks in the service process, global professional service providers should acknowledge cultural differences in customers’ motivations. AU - Schumann, Jan H AU - Wünderlich, Nancy AU - Zimmer, Marcus S ID - 5717 IS - 2 JF - Schmalenbach Business Review KW - Co-Production KW - Culture KW - Customer Participation KW - Professional Services TI - Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. VL - 64 ER - TY - JOUR AB - The role of information and communication technology for economic growth has been emphasized repeatedly. Technological breakthroughs have generated new forms of services, such as self-services or remote services. Although these encounters are qualitatively different from traditional service provision, prior service management literature thus far had paid little attention to theory development and the systematization of technology-based service encounters. To fill this research gap, the present study outlines how new types of technology-based services fit into existing service typologies and provides an extension of existing frameworks to capture their unique characteristics. These insights in turn offer managerial implications and highlight open research questions. AU - Schumann, Jan H AU - Wünderlich, Nancy AU - Wangenheim, Florian ID - 5718 IS - 2 JF - Technovation KW - Services KW - Remote services KW - Self-services KW - Technology mediation TI - Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. VL - 32 ER - TY - JOUR AU - Steinmetz, Holger AU - Schwens, C AU - Wehner, M AU - Kabst, Rüdiger ID - 6102 IS - 1 JF - PERSONALquartely TI - Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management. VL - 64 ER - TY - JOUR AU - Kabst, Rüdiger AU - Baum, M ID - 6103 IS - 3 JF - PERSONALquartely TI - Editorial: Employer Branding: Strategie, Instrumente, Umsetzung VL - 64 ER - TY - BOOK AU - Weber, W AU - Kabst, Rüdiger ID - 6138 SN - 978-3-8349-1994-6 TI - Einführung in die Betriebswirtschaftslehre ER - TY - CHAP AU - Baum, M AU - Schwens, C AU - Kabst, R ED - Gabrielsson, M ED - Kirpalani, M ID - 6148 T2 - Handbook of Research on Born Globals TI - Determinants of Different Types of Born Globals. ER - TY - CHAP AU - Isidor, R AU - Schwens, C AU - Kabst, R ED - Zentes, J ID - 6149 SN - 978-3-8349-3503-8 T2 - Markteintrittsstrategien - Dynamik und Komplexität TI - Die Messung von Joint-Venture Erfolg ER - TY - CONF AU - Schneid, M AU - Steinmetz, Holger AU - Isidor, R AU - Kabst, Rüdiger ID - 6275 TI - Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell ER - TY - CONF AU - Kabst, Rüdiger ID - 6277 TI - Endogeneity in the behavioral sciences: An illustration with real data ER - TY - CONF AU - Wehner, M C AU - Giardini, A AU - Kabst, Rüdiger ID - 6281 TI - Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference? ER - TY - JOUR AU - Frick, Bernd AU - Ocaña, Miguel Ángel Malo AU - Martinez, Pilar Garcia AU - Schneider, Martin ID - 4835 IS - 1 JF - Estudios de economia aplicada TI - The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle ER - TY - JOUR AU - Eggert, Andreas AU - Henseler, J{\ AU - Hollmann, Sabine ID - 4853 IS - 2 JF - Journal of Supply Chain Management TI - Who owns the customer? Disentangling customer loyalty in indirect distribution channels ER - TY - JOUR AU - Terho, Harri AU - Haas, Alexander AU - Eggert, Andreas AU - Ulaga, Wolfgang ID - 4854 IS - 1 JF - Industrial Marketing Management TI - ‘It's almost like taking the sales out of selling’—towards a conceptualization of value-based selling in business markets ER - TY - JOUR AU - Baum, M AU - Gsell, L AU - Kabst, Rüdiger ID - 5494 IS - 3 JF - Die Betriebswirtschaft (ZfB). TI - Determinanten des Employer Branding in deutschen Unternehmen: Ein neoinstitutionalistischer Erklärungsansatz. VL - 72 ER - TY - JOUR AU - Baum, M AU - Kabst, Rüdiger ID - 5496 JF - Zeitschrift für Betriebswirtschaft (ZfB). TI - Die Wirkung von informellen und internetbasierten Rekrutierungskanälen auf den Rekrutierungserfolg: Eine empirische Analyse in kleinen und mittleren Unternehmen. VL - 3 ER - TY - JOUR AU - Maekelburger, B AU - Schwens, C AU - Kabst, Rüdiger ID - 5497 IS - 5 JF - Journal of International Business Studies (JIBS). TI - Asset Specificity and Foreign Market Entry Mode Choice of Small and Medium-Sized Enterprises: The Moderating Influence of Knowledge Safeguards and Institutional Safeguards. VL - 42 ER - TY - JOUR AU - Eberz, L M AU - Baum, M AU - Kabst, Rüdiger ID - 5498 IS - 1 JF - Zeitschrift für Personalforschung (ZfP). TI - Der Einfluss von Rekrutiererverhaltensweisen auf den Bewerber: Ein mediierter Prozess. VL - 26 ER - TY - JOUR AU - Wehner, M C AU - Kabst, Rüdiger AU - Meifert, M AU - Cunz, L M ID - 5508 IS - 9 JF - Zeitschrift für Betriebswirtschaft (ZfB). TI - Der Personalverantwortliche als strategischer Partner: Persönliche Einstellung oder subjektive Norm? VL - 82 ER - TY - JOUR AU - Strohmeier, S AU - Kabst, Rüdiger ID - 5510 IS - 3 JF - International Journal of Business Information Systems (IJBIS). TI - Evaluating Major Human Resource Information Systems Design Characteristics: An Empirical Analysis. VL - 9 ER - TY - JOUR AU - Frese, M AU - Bausch, A AU - Schmidt, P AU - Rauch, A AU - Kabst, Rüdiger ID - 5512 IS - 1 JF - Foundations and Trends in Entrepreneurship. TI - Evidence-based entrepreneurship (EBE): Cumulative science, action principles, and bridging the gap between science and practice. VL - 8 ER - TY - JOUR AU - Wehner, M C AU - Giardini, A AU - Kabst, Rüdiger ID - 5515 IS - 4 JF - Human Resource Management. TI - Graduates’ Reactions to Recruitment Process Outsourcing: A Scenario-Based Study. VL - 51 ER - TY - JOUR AU - Eiche, J AU - Schwens, C AU - Kabst, Rüdiger ID - 5516 IS - 3 JF - Zeitschrift für Betriebswirtschaft (ZfB). TI - Greenfield Investment versus Akquisition: Der moderierende Einfluss wahrgenommener institutioneller Unsicherheit bei der Internationalisierung von KMU. VL - 82 ER - TY - JOUR AU - Isidor, R AU - Schwens, C AU - Kabst, Rüdiger AU - Hornung, F ID - 5518 IS - 5 JF - Zeitschrift für Betriebswirtschaft (ZfB). TI - Internationaler Joint Venture Erfolg: Eine Meta-Analyse. VL - 82 ER - TY - JOUR AU - Steinmetz, Holger AU - Isidor, R AU - Bäuerle, N ID - 5519 IS - 1 JF - Survey Research Methods TI - Testing the Circular Structure of Human Values: A Meta-Analytical Structural Equation Modelling Approach. VL - 6 ER - TY - CONF AU - Garnefeld, I. AU - Münkhoff, Eva AU - Bruns, A. ID - 46698 T2 - 2012 AMA Summer Academic Conference, Chicago, IL TI - I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions ER - TY - CONF AU - Eggert, A. AU - Münkhoff, Eva AU - Thiesbrummel, C. ID - 46699 T2 - 2012 AMA Winter Academic Conference, St. Petersburg, FL TI - Growing with industrial services – A configurational approach (ausgezeichnet mit Best Paper Award) ER - TY - CONF AU - Eggert, A. AU - Garnefeld, I. AU - Steinhoff, Lena ID - 45750 T2 - 2012 AMA Summer Marketing Educators’ Conference Proceedings, Chicago TI - The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs ER - TY - CONF AU - Eggert, A. AU - Garnefeld, I. AU - Steinhoff, Lena ID - 45751 T2 - 2012 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg TI - Endowed Status in Hierarchical Loyalty Programs ER - TY - CONF AU - Terho, H AU - Haas, A AU - Eggert, A AU - Ulaga, W ID - 7746 T2 - 2011 AMA Summer Marketing Educators' Proceedings TI - ‘It’s Almost Like Taking the Sales out of Selling’: Conceptualizing Value-Based Selling in Business Markets ER - TY - CONF AU - Eggert, A AU - Münkhoff, E AU - Thiesbrummel, C ID - 7747 T2 - Proceedings of the 40th European Marketing Academy (EMAC) Conference TI - Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability? ER - TY - CONF AU - Doescher, K AU - Hogreve, J AU - Eggert, A ID - 7802 T2 - Proceedings of the 40th European Marketing Academy (EMAC) Conference TI - Embracing the complexity of recovery management in business-to-business relationships ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Eggert, A AU - Tax, S ID - 7803 T2 - Proceedings of the 40th European Marketing Academy (EMAC) Conference TI - All or Nothing at All – Referral Reward Programs, Customer Retention and Reward Size ER -