TY - CONF AU - Garnefeld, I AU - Woisetschläger, D AU - Eggert, A ID - 7808 T2 - Proceedings of the 18th International Colloquium in Relationship Marketing TI - Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting ER - TY - CONF AU - Münkhoff, E AU - Garnefeld, I AU - Hogreve, J AU - Eggert, A ID - 7809 T2 - Proceedings of the 18th International Colloquium in Relationship Marketing TI - Referral Reward Programs: A Means for Service Recovery? ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Eggert, A AU - Tax, S ID - 7810 T2 - Proceedings of the 2010 AMA Summer Marketing Educators' Conference TI - Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study ER - TY - CONF AU - Eggert, A AU - Hogreve, J AU - Ulaga, W AU - Münkhoff, E ID - 7846 T2 - Proceedings of the 2nd ISBM Workshop at Harvard Business School TI - Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis ER - TY - CONF AU - Frick, B AU - Eggert, A AU - Hogreve, J ID - 7853 T2 - Proceedings of the 39th EMAC Conference TI - Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis ER - TY - CONF AU - Eggert, A AU - Hogreve, J AU - Ulaga, W AU - Münkhoff, E ID - 7854 T2 - Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation TI - Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7855 T2 - Proceedings of the 2010 AMA Winter Marketing Educators' Conference TI - Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers ER - TY - BOOK ED - Ackermann, Sebastian ED - Wünderlich, Nancy ED - Wangenheim, Florian v. ID - 5720 SN - 9783842301511 TI - Geschäftsmodelle in virtuellen Spielwelten ER - TY - GEN AU - Kabst, Rüdiger ID - 6109 TI - Editorial: Aufschwung mitgestalten VL - 2 ER - TY - GEN AU - Kabst, Rüdiger AU - Kötter, P M AU - Meifert, M AU - Wehner, M C ID - 6110 TI - HR Business Partner gesucht VL - 3 ER - TY - GEN AU - Kabst, Rüdiger ID - 6112 TI - Editorial: Verdrängte Herausforderung Demographie VL - 6 ER - TY - GEN AU - Kabst, Rüdiger AU - Baum, M AU - Fortange, A ID - 6113 TI - Was High-Performer besser machen: Was unterscheidet erfolgreiche von weniger erfolgreichen Unternehmen beim Employer Branding? VL - 10 ER - TY - BOOK AU - Kabst, Rüdiger ID - 6139 SN - 3-942-54302-8 TI - Interim Management: Auf dem Weg zur Selbstverständlichkeit ER - TY - CHAP AU - Isidor, R AU - Schwens, C AU - Kabst, Rüdiger ED - Schmid, S ID - 6150 T2 - Internationale Unternehmungen und das Management ausländischer Tochtergesellschaften TI - A Conceptual Framework for the International Staffing of Early Internationalizers ER - TY - CHAP AU - Schwens, C AU - Steinmetz, Holger AU - Kabst, Rüdiger ED - Gerybadze, A ED - Hommel, U ED - Reiner, H W ED - Thomaschweski, D ID - 6154 T2 - Innovation and International Corporate Growth TI - Growth and Internationalization of Renewable Energy and New Technology-Based Firms ER - TY - CHAP AU - Kabst, Rüdiger AU - Wehner, M C ED - Meifert, M ID - 6155 T2 - Strategische Personalentwicklung TI - Institutionalisierung der Personalentwicklung: Ist der Patient auf dem Weg der Besserung? ER - TY - CHAP AU - Kabst, Rüdiger AU - Wehner, M C ED - Schwuchow, K ED - Gutmann, J ID - 6157 T2 - Jahrbuch Personalentwicklung 2010 TI - Personalmanagement der Zukunft: Quo Vadis? ER - TY - CHAP AU - Eberl, P AU - Kabst, R ED - Sydow, J ID - 6159 T2 - Management von Netzwerkorganisationen TI - Vertrauen, Opportunismus, Kontrolle: Eine empirische Analyse von Joint Venture Beziehungen vor dem Hintergrund der Transaktionskostentheorie. ER - TY - JOUR AU - Kabst, Rüdiger AU - Isidor, R AU - Steinmetz, Holger AU - Schwens, C ID - 6230 IS - 3 JF - Management Revue: The International Review of Management Studies. TI - Enlarging the focus on the role of competencies, abilities, and personality in management research. VL - 21 ER - TY - GEN AU - Wolf, S AU - Weißenberger, B E AU - Barbara, E AU - Kabst, Rüdiger AU - Wehner, M ID - 6235 TI - Management accountants as business partners: An empirical analysis based on the theory of reasoned action ER - TY - CONF AU - Baum, M AU - Schwens, C AU - Kabst, Rüdiger ID - 6306 TI - Are networks always beneficial? An empirical analysis on the relationship between knowledge intensity and international new venturing ER - TY - CONF AU - Haus, I AU - Steinmetz, Holger AU - Isidor, R AU - Kabst, Rüdiger ID - 6309 TI - Der Einfluss des Geschlechts auf die Gründungsintention – Ein meta-analytisches Pfadmodell (The influence of gender on entrepreneurial intention – a meta-analytical path model) ER - TY - CONF AU - Baum, M AU - Schwens, C AU - Kabst, Rüdiger ID - 6315 TI - Different types of international new ventures: A latent class analysis ER - TY - CONF AU - Baum, M AU - Schwens, C AU - Kabst, Rüdiger ID - 6318 TI - The different types of international new ventures: A latent class analysis ER - TY - CONF AU - Baum, M AU - Kabst, Rüdiger ID - 6321 TI - The impact of employer awards on employer knowledge and applicant attraction: The moderating influence of corporate brand awareness ER - TY - JOUR AU - Eggert, Andreas AU - Ulaga, Wolfgang ID - 4858 IS - 8 JF - Industrial Marketing Management TI - Managing customer share in key supplier relationships ER - TY - JOUR AU - Wagner, Stephan M AU - Eggert, Andreas AU - Lindemann, Eckhard ID - 4859 IS - 8 JF - Journal of business research TI - Creating and appropriating value in collaborative relationships ER - TY - CHAP AU - Eggert, Andreas AU - Garnefeld, Ina ID - 4960 SN - 978-3-8349-1413-2 T2 - Handbuch Kundenbindungsmanagement TI - Kundenbindung auf Basis des Relationship Value ER - TY - JOUR AU - Thommes, Kirsten AU - Weiland, Katrin ID - 4974 IS - 1 JF - European Management Journal TI - Explanatory factors for firms’ use of temporary agency work in Germany ER - TY - JOUR AU - Zapkau, F B AU - Schwens, C AU - Kabst, Rüdiger ID - 5554 IS - 7 JF - Zeitschrift für Betriebswirtschaft (ZfB). TI - Die Wirkung ausländischer Direktinvestitionen auf die Beschäftigung im Heimatmarkt: Eine empirische Analyse des deutschen Mittelstands. VL - 80 ER - TY - JOUR AU - Steinmetz, Holger AU - Schwens, C AU - Isidor, R AU - Kabst, Rüdiger ID - 5555 IS - 3 JF - Management Revue: The International Review of Management Studies. TI - Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research. VL - 21 ER - TY - JOUR AU - Schwens, C AU - Kabst, Rüdiger ID - 5556 JF - Die Betriebswirtschaft (DBW). TI - Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen. VL - 5 ER - TY - JOUR AU - Steinmetz, Holger AU - Schmidt, P ID - 5557 IS - 2 JF - Work and Stress. TI - Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?. VL - 24 ER - TY - CONF AU - Eggert, A. AU - Hogreve, J. AU - Ulaga, W. AU - Münkhoff, Eva ID - 46705 T2 - Frontiers Pre-Conference on Service and Solution Innovation, Karlstad TI - Industrial services, product innovations, and firm profitability: A longitudinal analysis ER - TY - CONF AU - Garnefeld, I. AU - Münkhoff, Eva AU - Hogreve, J. AU - Eggert, A. ID - 46706 T2 - 2010 AMA Winter Academic Conference, New Orleans, LA TI - Exploring the effects of referral reward programs on satisfied and dissatisfied customers ER - TY - CONF AU - Eggert, A. AU - Hogreve, J. AU - Ulaga, W. AU - Münkhoff, Eva ID - 46704 T2 - ISBM 2010 Academic Conference, Boston, MA TI - Disentangling the revenue and cost implications of the service transition: A latent growth analysis ER - TY - CONF AU - Münkhoff, Eva AU - Garnefeld, I. AU - Hogreve, J. AU - Eggert, A. ID - 46703 T2 - 18th International Colloquium on Relationship Marketing (ICRM), Reading TI - Referral reward programs: A means for service recovery? ER - TY - JOUR AU - Schnedler, Wendelin AU - Vadovic, Radovan ID - 5785 JF - Journal of Economics and Management Strategy TI - Legitimacy of Control ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7857 T2 - Proceedings of the 17th International Colloquium in Relationship Marketing TI - Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels ER - TY - CONF AU - Woisetschläger, D AU - Garnefeld, I AU - Eggert, A ID - 7866 T2 - Proceedings of the 2009 AMA Summer Marketing Educators' Conference TI - Can Successful Customer Acquisition Hurt the Existing Customer Base? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7867 T2 - Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress TI - Referral reward programs: New customer acquisition by opportunism? ER - TY - CONF AU - Eggert, A AU - Ulaga, W ID - 7868 T2 - Proceedings of the 4th International Conference on Business Market Management TI - Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Tax, S AU - Eggert, A ID - 7869 T2 - Proceedings of the 2009 AMA Winter Educators' Proceedings TI - Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7870 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7871 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Who Owns the Customer? Exploring Customer Loyalty in a Channel Context ER - TY - BOOK AB - The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services. AU - Wünderlich, Nancy ID - 5721 SN - 978-3-8349-1957-1 TI - Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings ER - TY - GEN AU - Kabst, Rüdiger AU - Thost, W AU - Isidor, R ID - 6114 TI - Vorteil Interim Management VL - 2 ER - TY - GEN AU - Kabst, Rüdiger AU - Isidor, R AU - Thost, W AU - Linné, H ID - 6115 TI - Was zeichnet den erfolgreichen Interim Manager aus? VL - 3 ER - TY - GEN AU - Kabst, Rüdiger AU - Isidor, R AU - Thost, W AU - Nagel, R ID - 6116 TI - Manager auf Zeit: Ignoriert oder akzeptiert? VL - 6 ER - TY - GEN AU - Kabst, Rüdiger AU - Salow, S AU - Baum, M ID - 6117 TI - International Fachkräfte gewinnen VL - 4 ER -