TY - JOUR AB - AbstractSince the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization. AU - Knorr, Karin AU - Hein-Pensel, Franziska ID - 34191 JF - Management Review Quarterly KW - Strategy and Management KW - Business KW - Management and Accounting (miscellaneous) SN - 2198-1620 TI - Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Gustafsson, Christine AU - Melkas, Helinä AU - Thommes, Kirsten ID - 34295 JF - Computers in Human Behavior Reports KW - Artificial Intelligence KW - Cognitive Neuroscience KW - Computer Science Applications KW - Human-Computer Interaction KW - Applied Psychology KW - Neuroscience (miscellaneous) SN - 2451-9588 TI - When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty ER - TY - JOUR AU - Hoppe, Julia A. AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Gustafsson, Christine AU - Melkas, Helinä AU - Thommes, Kirsten ID - 44636 JF - Computers in Human Behavior Reports KW - Artificial Intelligence KW - Cognitive Neuroscience KW - Computer Science Applications KW - Human-Computer Interaction KW - Applied Psychology KW - Neuroscience (miscellaneous) SN - 2451-9588 TI - When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty VL - 9 ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Melkas, Helinä AU - Pekkarinen, Satu AU - Tuisku, Outi AU - Hennala, Lea AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Thommes, Kirsten ID - 32273 JF - International Journal of Human–Computer Interaction KW - Computer Science Applications KW - Human-Computer Interaction KW - Human Factors and Ergonomics SN - 1044-7318 TI - Perception of Society’s Trust in Care Robots by Public Opinion Leaders ER - TY - JOUR AB - Psychologists claim that being treated kindly puts individuals in a positive emotional state: they then treat an unrelated third party more kindly. Numerous experiments document that subjects indeed ‘pay forward’ specific behavior. For example, they are less generous after having experienced stinginess. This, however, is not necessarily driven by emotions. Subjects may also imitate what they regard as socially adequate behavior. Here, I present an experiment in which imitation is not possible at the next opportunity to act with a stranger: after being given either a fun or an annoying job, subjects have to decide whether to be generous or not. I find that although subjects who are given the annoying job report more negative emotions than those with the fun job, they do not treat an unrelated third person more unkindly in terms of passing on less money. AU - Schnedler, Wendelin ID - 34473 JF - Games and Economic Behavior KW - Economics and Econometrics KW - Finance SN - 0899-8256 TI - The broken chain: Evidence against emotionally driven upstream indirect reciprocity VL - 136 ER - TY - JOUR AU - Steinhoff, Lena AU - Palmatier, R. W. AU - Martin, K. D. AU - Fox, G. AU - Henderson, C. M. AU - Saint Clair, J. K. AU - Yan, S. AU - Lee, J.-Y. AU - Perko, T. AU - Harmeling, C. M. ID - 45721 IS - 1 JF - Journal of Service Management Research TI - Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services VL - 6 ER - TY - CONF AU - Alberternst, B. AU - Steinhoff, Lena AU - Eggert, A. AU - Giesler, M. ID - 45737 T2 - 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago TI - Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support ER - TY - CONF AU - Garnefeld, I. AU - Steinhoff, Lena AU - Küpper, K. ID - 45739 T2 - 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas TI - How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in Product Testing Programs ER - TY - CONF AU - Becker, M. AU - Wiegand, N. AU - Steinhoff, Lena AU - Baidina, K. ID - 45738 T2 - Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest. TI - The Role of Self-Rewarding Behavior in Cashback Loyalty Programs ER - TY - JOUR AU - Steinhoff, Lena AU - Liu, J. (S.) AU - Li, X. AU - Palmatier, R. W. ID - 45720 IS - 1 JF - Journal of International Marketing TI - Customer Engagement in International Markets VL - 31 ER - TY - JOUR AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Hoppe, Julia Amelie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Thommes, Kirsten AU - Gustafsson, Christine AU - Melkas, Helinä ID - 51210 IS - 6 JF - Behaviour & Information Technology KW - Human-Computer Interaction KW - General Social Sciences KW - Arts and Humanities (miscellaneous) KW - Developmental and Educational Psychology SN - 0144-929X TI - Assistant nurses and orientation to care robot use in three European countries VL - 42 ER - TY - THES AU - van Straaten, Dirk ID - 24886 TI - Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics ER - TY - CHAP AU - Krebs, Benjamin AU - Wehner, Marius Claus ED - Tarique, Ibraiz ID - 24371 T2 - The Routledge companion to talent management TI - The relationship between talent management and individual and organizational performance ER - TY - JOUR AU - Beverungen, Daniel AU - Kundisch, Dennis AU - Wünderlich, Nancy ID - 17860 IS - 4 JF - Journal of Service Management TI - Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers VL - 32 ER - TY - JOUR AU - Kaimann, Daniel AU - Tanneberg, Ilka AU - Cox, Joe ID - 21289 IS - 1 JF - Managerial and Decision Economics SN - 0143-6570 TI - “I will survive”: Online streaming and the chart survival of music tracks VL - 42 ER - TY - CONF AU - Harrmann, L. AU - Böhm, Eva AU - Eggert, A. ID - 46670 T2 - 2021 AMA Winter Academic Conference TI - Exploring the paths towards service growth in manufacturing companies ER - TY - JOUR AB - AbstractThis study explains how manufacturers tackle the critical managerial challenge of transforming a product-focused sales force to undertake solution selling. Through an application of configurational theory, the authors explain how individual and organizational conditions combine to determine salespeople’s engagement in solution selling. Multilevel, multisource data from the sales organization of a global supplier of building solutions represent input from salespeople (N = 184), solution champions (N = 23), and sales managers (N = 26). A fuzzy set qualitative comparative analysis reveals no single, optimal way to overcome transformation challenges. Rather, consistent with prior research, solution selling requires certain types of salespeople, because value-based selling is a necessary condition for successful engagement. Beyond this foundational condition, a heterogeneous sales force can be engaged, as long as the organization provides appropriate support that is tailored to individual salespersons’ needs. The findings affirm that this viable support can come from either sales managers or solution champions. AU - Salonen, Anna AU - Terho, Harri AU - Böhm, Eva AU - Virtanen, Ari AU - Rajala, Risto ID - 41338 IS - 1 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions VL - 49 ER - TY - JOUR AB - AbstractOnline reviews have profound impacts on firm success in terms of sales volume and how much customers are willing to pay, yet firms remain highly dependent on customers’ voluntary contributions. A popular way to increase the number of online reviews is to use product testing programs, which offer participants free products in exchange for writing reviews. Firms that employ this practice generally hope to increase review quality and secure higher product rating scores. However, a qualitative study, experimental study, and multilevel analysis of a field study dataset of more than 200,000 online reviews by product testers combine to reveal that product testing programs do not necessarily generate higher quality reviews, nor better product ratings. Only in certain circumstances (e.g., higher priced products) does offering a product testing program generate these benefits for the firm. Therefore, companies should consider carefully if and when they want to offer product testing programs. AU - Garnefeld, Ina AU - Krah, Tabea AU - Böhm, Eva AU - Gremler, Dwayne D. ID - 41337 IS - 4 JF - Journal of the Academy of Marketing Science KW - Marketing KW - Economics and Econometrics KW - Business and International Management SN - 0092-0703 TI - Online reviews generated through product testing: can more favorable reviews be enticed with free products? VL - 49 ER - TY - JOUR AU - Schaefers, Tobias AU - Ruffer, Stefan AU - Böhm, Eva ID - 46635 JF - Industrial Marketing Management KW - Marketing SN - 0019-8501 TI - Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration VL - 93 ER - TY - CHAP AU - Wach, Bernhard AU - Krebs, Benjamin AU - Kabst, Rüdiger ED - Schwuchow, K. ED - Gutmann, J. ID - 24375 T2 - HR-Trends 2021 TI - HR-Manager als Intrapreneure ER - TY - CHAP AU - Öhlschläger, Claudia AU - Schneider, Martin ID - 42778 SN - 9783846766088 T2 - Komparatistik heute TI - Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive ER - TY - JOUR AB - One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently. AU - Rohlfing, Katharina J. AU - Cimiano, Philipp AU - Scharlau, Ingrid AU - Matzner, Tobias AU - Buhl, Heike M. AU - Buschmeier, Hendrik AU - Esposito, Elena AU - Grimminger, Angela AU - Hammer, Barbara AU - Haeb-Umbach, Reinhold AU - Horwath, Ilona AU - Hüllermeier, Eyke AU - Kern, Friederike AU - Kopp, Stefan AU - Thommes, Kirsten AU - Ngonga Ngomo, Axel-Cyrille AU - Schulte, Carsten AU - Wachsmuth, Henning AU - Wagner, Petra AU - Wrede, Britta ID - 24456 IS - 3 JF - IEEE Transactions on Cognitive and Developmental Systems KW - Explainability KW - process ofexplaining andunderstanding KW - explainable artificial systems SN - 2379-8920 TI - Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems VL - 13 ER - TY - JOUR AU - Henderson, C. M. AU - Steinhoff, Lena AU - Harmeling, C. M. AU - Palmatier, R. W. ID - 45724 IS - 2 JF - Journal of the Academy of Marketing Science TI - Customer Inertia Marketing VL - 49 ER - TY - JOUR AU - Kim, J. J. AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45725 IS - 1 JF - Journal of the Academy of Marketing Science TI - An Emerging Theory of Loyalty Program Dynamics VL - 49 ER - TY - JOUR AU - Steinhoff, Lena AU - Palmatier, R. W. ID - 45722 IS - 2 JF - Australasian Marketing Journal TI - Commentary: Opportunities and Challenges of Technology in Relationship Marketing VL - 29 ER - TY - JOUR AU - Steinhoff, Lena AU - Zondag, M. M. ID - 45723 JF - Journal of Business Research TI - Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages VL - 129 ER - TY - CONF AU - Alberternst, B. AU - Steinhoff, Lena AU - Eggert, A. AU - Giesler, M. ID - 45741 T2 - 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg TI - Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together ER - TY - CONF AU - Alberternst, B. AU - Eggert, A. AU - Steinhoff, Lena AU - Giesler, M. ID - 45740 T2 - Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid TI - Understanding and Measuring Consumer Solidarity as a Collective Bond ER - TY - CONF AU - Krebs, Benjamin ID - 24373 IS - 21233 T2 - Academy of Management Proceedings TI - Antecedents and Performance Consequences of High-Potential Scheme Use VL - 1 ER - TY - JOUR AU - Pekkarinen, Satu AU - Hennala, Lea AU - Tuisku, Outi AU - Gustafsson, Christine AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Melkas, Helinä ID - 21126 JF - Gerontechnology SN - 1569-1101 TI - Care robots in society: Knowledge and orientation needs ER - TY - JOUR AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helinä AU - Gustafsson, Christine ID - 21127 JF - Gerontechnology SN - 1569-1101 TI - The need for care robot orientation in elder care services ER - TY - JOUR AB - Peer-to-peer markets are especially suitable for the analysis of online ratings as they represent two-sided markets that match buyers to sellers and thus lead to reduced scope for opportunistic behavior. We decompose the online ratings by focusing on the customer’s decision-making process in a leading peer-to-peer ridesharing platform. Using data from the leading peer-to-peer ridesharing platform BlaBlaCar, we analyze 17,584 users registered between 2004 and 2014 and their online ratings focusing on the decomposition of the explicit determinants reflecting the variance of online ratings. We find clear evidence to suggest that a driver’s attitude towards music, pets, smoking, and conversation has a significantly positive influence on his received online ratings. However, we also show that the interaction of female drivers and their attitude towards pets has a significantly negative effect on average ratings. AU - Kaimann, Daniel ID - 21287 IS - 15 JF - Sustainability SN - 2071-1050 TI - Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets VL - 12 ER - TY - JOUR AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Hennala, Lea AU - Pekkarinen, Satu AU - Melkas, Helina AU - Gustafsson, Christine ID - 17361 JF - International Journal of Social Robotics TI - Care Robot Orientation: What, Who and How? Potential Users` Perceptions ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Melkas, Helinä AU - Tusku, Outi AU - Pekkarinen, Satu AU - Hennala, Lea ID - 17366 JF - Industrie 4.0 Management SN - 2364-9208 TI - Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? VL - 2 ER - TY - CHAP AU - Hoppe, Julia Amelie AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Melkas, Helinä AU - Tusku, Outi AU - Pekkarinen, Satu AU - Hennala, Lea AU - Thommes, Kirsten ED - Haltaufderheide, Joschka ED - Hovemann, Johanna ED - Vollmann, Jochen ID - 17367 T2 - Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care TI - Assistive robots in care: Expectations and perceptions of older people ER - TY - JOUR AU - Hoffmann, Christin AU - Thommes, Kirsten ID - 20882 JF - Journal of Economic Behavior & Organization SN - 0167-2681 TI - Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment ER - TY - JOUR AB - We experimentally compare the consequences for group cooperation of two decision mechanisms involving the extension of group membership. We analyze an exogenous decision (random draw) and an endogenous decision (made by a particular group member) mechanism to extend a temporary agent’s group membership. Our results reveal that the prospect of group membership extension affects not only the temporary but also the permanent group members’ contributions with an endogenous mechanism. AU - Grund, Christian AU - Harbring, Christine AU - Thommes, Kirsten AU - Tilkes, Katja Rebecca ID - 20883 JF - Games SN - 2073-4336 TI - Decisions on Extending Group Membership—Evidence from a Public Good Experiment ER - TY - JOUR AU - Kaimann, Daniel ID - 4627 IS - 16 JF - Applied Economics Letters TI - Ancillary market signaling: A two-stage model of economic reputation on ancillary market success VL - 27 ER - TY - CONF AU - Purrmann, Maren AU - Wünderlich, Nancy ID - 16116 T2 - Proceedings of the 2020 AMA Winter Academic Conference TI - How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust ER - TY - JOUR AU - Thommes, Kirsten AU - Johansson-Pajala, Rose-Marie AU - Gustaffson, Christine AU - Pekkarinen, Satu AU - Tuisku, Outi AU - Hennala, Lea AU - Melkas, Helinä AU - Hoppe, Julia Amelie ID - 21128 JF - Gerontechnology SN - 1569-1101 TI - Trust development in care robots by opinion leader in the society ER - TY - JOUR AU - Goldbach, Carina AU - Hoffmann, Christin AU - Hoppe, Julia Amelie AU - Pitz, Thomas AU - Thommes, Kirsten ID - 17854 IS - 7 JF - PloS ONE TI - The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic VL - 15 ER - TY - JOUR AU - Pekkarinen, Satu AU - Hennala, Lea AU - Tuisku, Outi AU - Gustafsson, Christine AU - Johansson-Pajala, Rose-Marie AU - Thommes, Kirsten AU - Hoppe, Julia Amelie AU - Melkas, Helina ID - 17857 JF - Futures TI - Embedding care robots into society and practice: Socio-technical considerations VL - 122 ER - TY - JOUR AU - Schlangenotto, Darius AU - Schnedler, Wendelin AU - Vadovic, Radovan ID - 17862 IS - 3 JF - Games TI - Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups VL - 11 ER - TY - JOUR AU - Schnedler, Wendelin AU - Stephan, Nina Lucia ID - 18236 JF - Schmalenbach Business Review SN - 1439-2917 TI - Revisiting a Remedy Against Chains of Unkindness ER - TY - CONF AU - Garnefeld, I. AU - Krah, T. AU - Böhm, Eva AU - Gremler, D. D. ID - 46689 T2 - 2020 AMA Winter Academic Conference, San Diego, CA TI - Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award) ER - TY - CONF AU - Eggert, A. AU - Böhm, Eva AU - Akalan, R. AU - Gebauer, H. ID - 46690 T2 - 2020 AMA Winter Academic Conference, San Diego, CA TI - Manufacturers’ service growth through mergers and acquisitions – An event study ER - TY - JOUR AU - Böhm, Eva AU - Eggert, Andreas AU - Terho, Harri AU - Ulaga, Wolfgang AU - Haas, Alexander ID - 46636 IS - 3 JF - Journal of Personal Selling and Sales Management KW - Management of Technology and Innovation KW - Human Factors and Ergonomics SN - 0885-3134 TI - Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling VL - 40 ER - TY - CHAP AU - Schneider, Martin ED - Becker, Karsten ID - 42780 SN - 978-3-8260-6930-7 T2 - Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien TI - Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street ER - TY - CHAP AU - Schneider, Martin ED - Öhlschläger, Claudia ID - 18905 SN - 987-3-8376-4884-3 T2 - Urbane Kulturen und Räume Intermedial TI - Urbane Arbeitsparadiese gestern und heute ER - TY - CHAP AU - Schneider, Martin AU - Eisele, Simon ID - 20295 T2 - Handbuch Gestaltung digitaler und vernetzter Arbeitswelten TI - Personalwirtschaft ER -